Console Operator Cover Letter

Please consider me for the console operator opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for specific hardware and software acquisition recommendations to management based on analysis of Comptroller IT needs, requirements, and existing resources.

Please consider my experience and qualifications for this position:

• Experience in leading and participating in RCA
• Understand mass balance calculations
• Experience with the Honeywell Experion DCS System
• LAN Technologies - Intermediate
• Technical Knowledge of Hardware & Software - Intermediate
• Now or in the future need UPS employment sponsorship, such as H1B, TN, J-1, F-1, , in order to start or continue temporary or permanent employment with UPS
• Core technical proficiencies will be Microsoft Internet Information Server and Microsoft SQL Server
• Successfully complete on the job training for the UH-60/AH-64 flight simulator console

Please consider me for the console operator opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for technical support to customers who need assistance utilizing client level hardware and software in accordance with established or approved organizational process components.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Process special job requests using special ID's
• Upload/Download files from external source to be used for batch processing
• Accomplish daily logs/checklist to ensure that all tasks are completed
• Data Center procedural experience (NOC)
• Experience using data center monitoring tools
• Experience in customer service oriented workplace
• IT experience and knowledge in the following
• Willing to work a 12 hour rotating shift or day shift as business needs dictate

I would like to submit my application for the console operator opening. Please accept this letter and the attached resume.

Previously, I was responsible for hardware and software assistance to Housing and Residential Life staff via phone, email, chat, remote assistance and in person.

Please consider my qualifications and experience:

• Retired military rotary wing aviator preferred
• Military flight simulator preferred (CMS, LCT, UH60, AH64, CH47)
• LAN Administration - Intermediate
• Client Server - Intermediate
• NAS - Intermediate
• High School and 5 yrs experience
• Terminal or command line OS experience
• Google Apps, MS Office, and MS Visio experience

I would like to submit my application for the console operator opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for technical support on hardware and software when the contracted service technician is unavailable, which includes day and after hour shifts.

Please consider my qualifications and experience:

• Familiarity with BMC products such as Control-M and Remedy
• Monitor operation of computer system including all peripheral equipment to identify potential problems on a 24x7 operation
• Prepare incident reports for proper documentation and resolution
• Provide first level problem determination and resolution based on approved recovery procedures
• Perform the reset of the computer system based on procedures
• Execute batch processing and initiate correction action to meet online target
• Record equipment malfunctions via the SCCD Tool for proper handling and reporting
• Execute BCP/DR procedures

I would like to submit my application for the console operator opening. Please accept this letter and the attached resume.

Previously, I was responsible for tier 1, Tier 2 and Tier 3 Help Desk support services for all hardware and software packages in use.

My experience is an excellent fit for the list of requirements in this job:

• Experience in Handling alerts in Netcool Console Monitoring
• Expertise in client account/industry
• Monitoring Job Abandon / Node down Alerts and issues in Netcool
• Knowledge of client environment (technical and process)
• Experience in Batch Monitoring
• Monitoring Batch Jobs in TWS/Control-M/ Autosys
• Performing actions on the Jobs like Submit, Re-run, Add/Delete dependencies etc as requested by resolver teams
• Monitoring Focal Point and performing periodic health checks