Client Technical Support Rep Cover Letter

Please consider me for the client technical support rep opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for service for Credit Unions using Fiserv core processing software and all Fiserv related ancillary products.

Please consider my qualifications and experience:

• Providing accurate information and quality customer service
• Researching customer inquiries utilizing company resources and document customer conversations, information, questions, corrective action/answers, and product orders in the tracking application
• Resolving problems by researching and working with other departments
• Follow through on issues by placing outgoing calls to retrieve additional information or returning calls to offer information regarding resolution
• Providing support for Account Executives as assigned
• Sharing standard methodologies with other customer service claim teams
• Responding to non-routine inquiries through phone or e-mail contact with customers and prospects about the company’s products or services
• Promoting and maintain positive customer relations utilizing service excellence techniques

I submit this application to express my sincere interest in the client technical support rep position.

In my previous role, I was responsible for intermediate technical direction and assistance to customers regarding the use of product lines and facilitates account management in coordination with Sales Team.

Please consider my qualifications and experience:

• MS Office Suite and related office equipment experience
• Organizational and time management skills with good attention to details
• Past experience in General Ledger/ACH reconciliation
• Be able to make decisions and resolve problems that are general in nature and for which there are precedents
• Work effectively with minor supervision
• Requires an overall understanding of the general work environment processes, with working knowledge of the organization and intermediate to advanced level of technical skills necessary for completing assignments
• Experience with core Banking systems – (like Premier, Signature, DNA)
• Experience In Banking Lending Origination System

I submit this application to express my sincere interest in the client technical support rep position.

In the previous role, I was responsible for ad-hoc technical accounting research and analysis for issues and transactions that arise, and identify accounting issues that relate to multiple lines of business and develop and implement resolutions.

Please consider my experience and qualifications for this position:

• Participating in meeting team goals for service, quality and cost
• Participating in and support company-wide initiatives such as continuous process improvement in order to improve service, reduce costs, and improve quality
• Previous experience in a financial institution with a focus on cards (i.e, client support, production, transaction routing, chargebacks, adjustments, ) ATM's and/or network balancing
• Proficiency with computers and related office equipment is a requirement
• HDI Analyst certification useful
• Able to make routine decisions and solve general problems, and know when to refer more complex or far-reaching decisions to higher level Support staff
• Strong customer service/ client support experience
• Good computer skills with MS Office Suite and related office equipment

Please consider me for the client technical support rep opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for technical client services in support of financial institution clients MasterCard/Visa card programs, simulates or recreates customer problems to resolve user operating difficulties.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Strong client/ operations support experience
• Follow established guidelines to accomplish tasks and solve more complex problems
• Experience in financial industry field
• Participating in and support company-wide initiatives such as continuous process improvement in order to improve service, reduce costs, and improve qualiy
• Superb communication (verbal and written) skills
• Proven experience working well in a close team environment
• Preferred experience - eService experience
• Follow guidelines to accomplish tasks and tackle routine problems, referring non-routine matters to supervisor

I would like to submit my application for the client technical support rep opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for day to day direction and guidance of intermediate and associate level network staff members and serve as the lead for assigned network projects and management of associated resources.

Please consider my experience and qualifications for this position:

• Experience using ZenDesk
• Advanced Skills in Office Products, specifically Excel
• Experience in the industry is preferred
• We seek a Client Technical Support Rep with loan servicing experience in the financial industry
• Phone support in a client service role
• Extensive interpersonal and social skills with good follow-up skills and attention to detail
• Preferred education and/or certifications
• Proficient PC skills, Microsoft Office application experience & XML experience