Call Center Sales Cover Letter

I am excited to be applying for the position of call center sales. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for first-level contact and live problem resolution for customers with hardware, software and applications problems.

Please consider my experience and qualifications for this position:

• Assumes responsibility for executing the Quality Performance Management Program by consistently conducting and assessing Representative interactions and transactions via recordings and observations utilizing call monitoring systems
• Analyzes daily performance activities, utilizing multiple reporting systems
• Maintains working knowledge of all systems
• Supervisory experience in a fast paced environment
• Efficient in ProMaster 7
• Mincron (As400) knowledge
• Determine how each customer would prefer to be served and tailor communications appropriately
• Able to talk and type at the same time, keeping customers engaged while looking up or entering information

In response to your job posting for call center sales, I am including this letter and my resume for your review.

In my previous role, I was responsible for continuous research, assessment, and implementation of new technologies, hardware, and software needed to advance the applications and services rendered by the organization.

Please consider my experience and qualifications for this position:

• Follow all CDZ processes and procedures high frequency of contact with customers
• Thorough documentation of all contacts within the CRM
• Complete ILM (Internet Lead Management) work plans on a daily basis
• Use scripts to collect allpertinient customer information and document in the CRM accordingly
• Meet daily check out requirements at time of Daily Check Out with Management Team
• High volume calls, ranging from 100-200 outbound calls per day and 50+emails each day
• Keeping in mind with the developing nature of this department and onboarding new stores, these hours can and will be subject to change
• Computer proficiency in Windows, Office/Word, Outlook/Email and web-based sales traffic

I am excited to be applying for the position of call center sales. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for advanced technical phone and email support on all PBX system, SIP Phone and Scanner Hardware and Software products.

Please consider my qualifications and experience:

• Able to make recommendations and communicate with internal and external resources
• Familiarity with contact center technology, DPI, Salesforce, CABS, M6, and Avaya
• Working knowledge of and expertise with customer information systems and computer software, including Microsoft Excel, Word, Access, Sharepoint and Project
• Successful execution with minimal oversight, which requires independent thought, decision-making and application
• Extended night and/or weekend hours possible
• Motivated for self-growth
• Strong command/leadership skills
• Superior written, verbal and interpersonal communication skills presentation skills

Please consider me for the call center sales opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for basic troubleshooting assistance and ticket resolution for personal computer users for hardware and software.

Please consider my qualifications and experience:

• Superior coaching skills and passion for helping their team to improve
• Facilitate new processes, tools, trainings and cross-trainings of team members
• Continually seeks ways to provide better customer service
• A proven track record of sales and/or business process sales, preferably within the pharmaceutical sales domain
• Operational excellence in managing leads, creating opportunities and sales development activities that drive top of funnel
• Able to build meaningful business relationships with key partners, customers, prospects and internal colleagues
• Proficiency in Microsoft Office, CRM, GoToMeeting, and other sales and marketing automation tools
• Proficiency in MS Word, PowerPoint, & Excel with an emphasis on creation, design & maintenance of spreadsheets

I submit this application to express my sincere interest in the call center sales position.

Previously, I was responsible for communication to internal departments and management on the status of hardware and software issues being worked on.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Completes multiple tasks with both speed and proficiency
• Use scripts to collect all pertinent customer information and document in the CRM accordingly
• B2B/Consumer/Retail Sales Experience preferred
• Experience navigating between multiple tools/resources and screens
• Experience with current windows based environments
• Cross-sell and up-sell our products and services with confidence and credibility
• Work effectively and efficiently individually and as a member of a team in a fast paced environment
• Understanding of Call Center Operations, Service Delivery and the CRM System Infrastructure