Call Center Supervisor Cover Letter

I would like to submit my application for the call center supervisor opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for support for Microsoft Windows 10, Office 365.

Please consider my experience and qualifications for this position:

• Has handled staffing, scheduling, and coordination of departmental activities, in a supervisory or project lead role
• Medical billing industry experience preferred
• Tech savvy with knowledge of telephone equipment and relevant computer programs
• Strong knowledge of Microsoft Office Applications is essential
• Familiarity with CRM and ERP databases is necessary
• Cisco Telephony System highly preferred
• Expert experience level of Microsoft Suite, Visio, and SharePoint
• Water Utility experience

Please consider me for the call center supervisor opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for quality and timely customer service to the general public at the ticket windows and on the phones.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Sit for multiple hours at a time and to work multiple hours a day at a computer keyboard
• Previous management or supervisory experience in a technical support environment is highly preferred
• Assign tasks to call center employees
• Update and maintain current documentation, including Call Center specific Standard Operation Procedures (SOPs) and Working Procedures (WPs)
• Perform and document periodic quality review of data by spot-checking database entries, monitoring phone conversations, and performing source document verification
• Maintain electronic and paper files of inquiries and responses according to departmental storage and archival procedures
• Follow all standards and procedures involving confidentiality
• Share critical information to call center staff

I submit this application to express my sincere interest in the call center supervisor position.

In my previous role, I was responsible for analysis on wide area networks using a variety of software monitoring, problem reporting tools (System Center Operations Manager (SCOM), SPLUNK, ACAS, HBSS, and application services (2012 Active Directory).

My experience is an excellent fit for the list of requirements in this job:

• Strong technical knowledge of all aspects of Call Center Operations
• Strong technology strategist
• Project a professional, positive company image while assisting Member Services managers, representatives and our participants
• Achievement of Certified Travel Agent (CTA)
• Eligibility for bonus plan
• Flexible mid day schedule available with 1 Saturday or Sunday included
• Supervise a team of reception agents that handle a high volume of inbound & outbound calls
• Review every auction assignment that does not yet have a sale date and clear up any issue that is preventing the assignment from selling at auction

I am excited to be applying for the position of call center supervisor. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for advanced troubleshooting and support on customer issues with hardware and software for all monitoring operations departments.

Please consider my experience and qualifications for this position:

• Fill in role of auction support supervisor and assist auction support team when needed
• Work with the management team to help find efficiencies to reduce sales cycle time and average age of units
• Previous supervisory experience and/or demonstrated leadership skills and supervisory aptitude
• Demonstrates competency in Windows based environment, keyboarding proficiency, internet savvy and use of automated systems
• Enthusiastic mental attitude and willingness to do what it takes to get the job done correctly and efficiently
• Proficiency with PC’s, Microsoft Windows, Excel, Word, PowerPoint and Microsoft Project
• Demonstration of willingness to assist customers and enthusiasm to learn and adapt to change
• Requires entry-level computer expertise, including some use of database, word processing, and spreadsheets

I submit this application to express my sincere interest in the call center supervisor position.

In my previous role, I was responsible for effective coaching, constructive feedback, and guidance to Team Members on an individual and on-going basis to maximize performance and development of team members and enable them to take an active role in improving their own performance.

Please consider my qualifications and experience:

• Act as a liaison between call center and project teams
• Communicate directly with clients for Call Center specific projects
• Train team on new study projects, reviewing prepared, approved call scripts, ensuring correct pronunciation of study name or medications, updating database with call responses, and documenting the training
• Knowledge of hospice care and services
• Demonstration of prior customer service skill in call center or hospice environment
• Knowledge of customer service and experience supervising customer service
• Familiarity working in an SAP environment
• Familiarity working in a SharePoint environment