Call Center Operations Manager Cover Letter

Please consider me for the call center operations manager opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for resources, information technology, technical training to support the growth and development of the customer call center team.

Please consider my qualifications and experience:

• Strong business acumen with analytical and problem-solving skills
• Demonstrated solid mathematical aptitude
• Demonstrated high level of professionalism and success in previous leadership roles
• Demonstrated thorough knowledge of eWFM systems
• Maintains current knowledge and understanding of regulations and practices, new developments, and applicable laws regarding Human Resources, including knowledge of Federal and State HR related laws
• Proficiency in the use of PeopleSoft HRIS, and other relevant software
• Experience providing hands-on HR Business Partner support for dispersed employee populations
• Comfortable handling complex HR issues and communicating both horizontally and vertically in a heavily matrixed organization

I submit this application to express my sincere interest in the call center operations manager position.

In the previous role, I was responsible for business recommendations and take action on areas for improvement to enhance and improve the Workforce Management cycle.

Please consider my experience and qualifications for this position:

• Experience with radiology information system and project manageent software is preferred
• Requires extensive knowledge of medical terminology
• Experience measuring, monitoring, and analyzing performance metrics and standards
• Experience in managing wireless communication portfolio is preferred
• Previous experience in a leadership role in customer service/call center environment highly preferred
• Professional demeanor-positive communication, team skills/cross function collaborator
• Demonstrates proficiency to focus on details, handle multiple tasks, and remain highly organized in a fast past environment
• Knowledge of process improvement/lean applications

Please consider me for the call center operations manager opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for direct management 20 FTE Call Center Representative Intermediates and the Call Center Rep Senior.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Demonstrated practical experience with concepts, practices and procedures across multiple HR disciplines, including employee relations, compensation and benefits, development, and performance management
• Experience working in a customer contact center/call center environment preferred
• Federal government contracting industry experience is highly preferred
• Extensive Experience in workforce management and planning, capacity planning, long-term forecasting and strategy
• Experience forecasting with WFM applications and working with call routing strategies
• Experience with researching and recommending relevant vendor solutions
• Demonstrated commitment to ongoing professional development, learning new skills, and taking on new challenges
• Expert computer skills and Microsoft Office applications including Outlook Email, Word and Advanced proficiency in Power Point and Excel

In response to your job posting for call center operations manager, I am including this letter and my resume for your review.

In my previous role, I was responsible for recommendations involving command processes that interact with software systems such as CHCS, DOES, DEERS, and other products that may involve data exchange between systems to enhance operations and minimize data discrepancies.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Proficiency in MS Office tools, Microsoft Project Online and Atlassian
• Experience in the toll, transportation, or call center industry
• Sets a vision and can gain buy-in and support to deliver
• Leadership experience with Consumer, Business or Commercial bank preferred, Merchant Services history desirable
• Program / Project management prior work history
• Expert user of MS Office including MS Word, Excel, Access, and PowerPoint
• Long-standing history managing multiple priorities, delivering against tight deadlines and to a varied audience is critical
• Demonstrated history identifying and implementing process improvements result in performance improvement, operations efficiency and reduction in cost of per call servicing

In response to your job posting for call center operations manager, I am including this letter and my resume for your review.

Previously, I was responsible for strategic guidance to a call center site and/or business to optimize member experience and operational efficiency.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Work requires a comprehensive understanding of health insurance plans, appointment scheduling and registration, call center operations and management techniques
• Decision making and problem solving - combining, evaluating, and reasoning with information and data to make decisions and solve problems
• Organizing, planning, and prioritizing - developing plans to accomplish work, and prioritizing and organizing the work of the department
• Quantitative skills necessary to use statistics to help decision making and to evaluate the effectiveness of call center activities
• Interpersonal abilities necessary to effectively interact with all levels of Hospital and School of Medicine personnel
• Should have handled a Voice, Chat, Email, Web mediums in the role of a Team Leader
• Should have had 10-15 people reporting in his role
• Extensive Contact Center background