Transition Analyst Resume Samples

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PV
P Vandervort
Pink
Vandervort
190 Amaya Port
Chicago
IL
+1 (555) 617 0369
190 Amaya Port
Chicago
IL
Phone
p +1 (555) 617 0369
Experience Experience
Houston, TX
Transition Analyst
Houston, TX
Mills and Sons
Houston, TX
Transition Analyst
  • Provide administrative and financial management support to the Global Transition Planning and Reporting Manager
  • Support and facilitate portfolio development, management and tracking
  • Develop and maintain close relationship with Transition Managers to ensure Service Readiness
  • Develop and maintain close relationship with the Global Operations Intake team to ensure Service Readiness
  • Develop tight linkage with peer transition roles to ensure consistent approaches are adopted across the regions
  • Strong Stakeholder Management and influence
  • Manage documentation, team sites, etc
Philadelphia, PA
Service Transition Analyst
Philadelphia, PA
Berge Inc
Philadelphia, PA
Service Transition Analyst
  • Execute test management and control by recording, monitoring progress, and reporting on establish test procedures
  • Provide estimates on submitted material so that Project Managers may assess impact to milestones and timelines
  • Managing business risks or issues associated with the transition and highlight any relevant to the Operations senior management team
  • Provide estimates for cost of ongoing support in the operational environment
  • Perform service transition activities related to taking solutions and handing them over to Operations in the live production environment
  • Provide MI input and analysis into Service Transition scorecard
  • Assist with service roll out
present
Los Angeles, CA
Senior Transition Analyst
Los Angeles, CA
Beier-Gutkowski
present
Los Angeles, CA
Senior Transition Analyst
present
  • Update configuration management database within the incident management tool and provide input into associated reporting
  • Assist RIS in an Area Governance Model that will review deployment dates and provide recommendations back to projects/programs
  • Identify opportunities for improvement for services and solutions management and with the overall process
  • Assist on efforts to develop and feedback on Operational Manual content
  • Assist in engineering development of Service Readiness / Transition model in line with industry best practice
  • Establish exit criteria and provide co-ordination on warranty processes
  • Work with virtual teams
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
University of North Texas
Bachelor’s Degree in Computer Science
Skills Skills
  • Strong Stakeholder Management
  • Significant experience at Stakeholder management and ability to influence and push back on senior stakeholders to protect production environments
  • Conflict resolution capability
  • Strong Stakeholder Management and influence
  • Ensure pragmatic but structured approach to Service Readiness, protecting EY operational estate with strict Security and high quality delivery
  • Embed yourself into a Transition, Project Management and Business Analyst Network to drive a consistent level of understanding and promote thought leadership
  • Influence customers in GIS to understand and be compliant to the Transition process
  • There is not expected to be any direct reports to this role
  • Assist in engineering development of Service Readiness / Transition model in line with industry best practice
  • Proven experience with a mature Transition process
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11 Transition Analyst resume templates

1

Service Management Service Transition Analyst Executive Manila Resume Examples & Samples

  • Level 2 point of contact supporting a number of service transition services and applications
  • Proficient in release management and environment management function
  • Effectively managing client expectations and escalating where appropriate
  • Involvement in a number of projects ranging from software upgrades, to business-driven enhancements
  • Assisting with process improvements efforts
2

Transition Analyst Resume Examples & Samples

  • Embed and enforce the Transition lifecycle model for IT Services to ensure all change programs are transitioned into production environments in a secure and structured way
  • Assist the GIS Interface lead to re-engineer transition process to become scalable for enterprise and infrastructure programs and also to revamp the process to meet business and IT Services and needs in line with ITIL framework
  • Solicit and embed Operational requirements into the Transition process and ensure regular touch points with the Global Operations Intake team to maintain synergy
  • Ensure all Operational requirements are met for Transitions
  • Assist on efforts to revise Operational Manual content and future strategy
  • Seek feedback on how the process can be more efficient and meet the needs of the business (V20/20)
  • Implement highly effective control mechanism for production readiness
  • Conduct regular Service Readiness reviews for Programs to ensure all quality and operational gates are being met and to identify risks
  • Build good relationships with the Global Intake team to assist knowledge and buy-in of the Transition process
  • Creation of a Transition pipeline (rolling report) for GIS
  • Work with ESM to maintain Transition reporting into Monthly Service Review forum
  • This position is an empowered role requiring the ability to think quickly and make sounds decisions without constant supervision
  • Analyze overall process compliance status and trends
  • Structured delivery experience gained in a Global organization with complex / matrix structures in place
  • Proven experience with a mature Transition process
  • Assist in engineering development of Service Readiness / Transition model in line with industry best practice
  • Embed yourself into a Transition, Project Management and Business Analyst Network to drive a consistent level of understanding and promote thought leadership
  • There is not expected to be any direct reports to this role
  • 8+ years in a Global corporate IT environment working with multiple disciplines to deliver projects in line with customer needs
  • 3+ Years in a global operations environment
  • Other relevant experience in a related technical field (application development, deployment/implementation and infrastructure)
3

Client Transition Analyst Resume Examples & Samples

  • The successful candidate will be responsible for on-boarding of new clients onto the in-house platform,
  • The candidate will report directly to the Supervisors in this department but also with the support of the Directors and Managing Director
  • The candidate will be involved in every aspect of the client transition with each new client being treated as a project with specific deadlines to be met throughout
  • By the end of each project the team will have reconciled back all aspects of the
  • NAV to the prior administrator and handed the client over to the NAV team who will then move on with the firm's daily and monthly processes
  • The requisite Induction Training will be provided in addition to both compulsory training (AML/KYC) and optional training
  • Working with the new client to ensure all the requisite information necessary is received in order to be able to begin the initial take on in a timely manner
  • Liaising with the Middle Office Department to ensure that the Open Positions are loaded onto the system along with the daily trades that will be loaded once the initial positions are reconciled
  • Reconciling back to the prior administrator books and records and accounting for any differences that may occur between the prior administrators system and the in-house NAV systems at take-on date
  • Accounting, Finance or Business Degree. Min. 2.2 honours degree
  • Strong reconciliation skills with ability to problem solve and to resolve breaks
  • Strong financial product knowledge
  • Ability to be flexible and work effectively both within a team structure or independently
  • Good initiative required but also ability to recognize when escalation of issues needs to
  • Be taken
  • Strong Microsoft Office, product and process knowledge
  • Minimum of 2 years' experience working in a Fund Administration or Investment Firm
4

Senior Transition Analyst Resume Examples & Samples

  • Work with the technology domains & global operations to define transition requirements for the technical service offerings leveraged by the new / enhanced service
  • Embed and enforce the transition lifecycle model for IT Services to ensure all projects/programs are transitioned into production environment in a secure and structured way
  • Assist in regular service readiness reviews on projects / programs to ensure all quality and operational gates are being met and to identify risks at appropriate stages in the project lifecycle
  • Lead effort to identify corrective action plans for projects & programs that fall into a red / amber RAG status and track items to closure
  • Value add by partnering with projects and programs on 'Get to Green' activities such as validation of requirements on behalf of GIS functions, engaging the right teams to identify mitigations plans for risks identified etc
  • Ensure operational readiness and acceptance requirements are met for transitions
  • Develop and maintain close relationship with the Global Operations Intake team to ensure Service Readiness
  • Assist RIS in an Area Governance Model that will review deployment dates and provide recommendations back to projects/programs
  • Ability to analyse, detect and rectify issues with process compliance and workflows and to work across multiple teams to resolve issues
  • Identify opportunities for improvement for services and solutions management and with the overall process
  • Significant experience at Stakeholder management and ability to influence and push back on senior stakeholders to protect production environments
  • Ensure pragmatic but structured approach to Service Readiness, protecting EY operational estate with strict Security and high quality delivery
  • Influence customers in GIS to understand and be compliant to the Transition process
  • 12+ years in a Global corporate IT environment working with multiple disciplines to deliver projects in line with customer needs
  • 3+ Years Global delivery or transformation preferably in large scale infrastructure programs
5

Transition Analyst Resume Examples & Samples

  • Embed and enforce the Transition lifecycle model for IT Services to ensure all projects/programs are transitioned into production environment in a secure and structured way
  • Assist in process re-engineering activities and service readiness reviews on projects / programs to ensure all quality and operational gates are being met and to identify risks at appropriate stages in the project lifecycle
  • Provide transition consultancy and training services to projects and programs on transition process, tools and enablers
  • Ensure pragmatic but structured approach to Service Readiness, protecting EY operational estate with strict security and high quality delivery
  • Contribute towards the re-engineering of the Service Transition process collaborating with GIS Interface & Regional – Service Readiness leads by seeking feedback from the consumers of the process and lessons learnt
  • Develop tight linkage with peer transition roles to ensure consistent approaches are adopted across the regions
  • Influence regional customers in Service Delivery and GIS to understand and be compliant to the transition process
  • Analyse overall process compliance status and trends
  • 5+ years in a Global corporate IT environment working with multiple disciplines to deliver projects in line with customer needs
  • 1+ Years Global delivery or transformation preferably in large scale infrastructure programs
6

Dispute & Risk Transition Analyst Resume Examples & Samples

  • Minimum 3+ years of risk management, dispute management, card fraud and financial services experience
  • Knowledge of Visa/MasterCard Operating Regulations
  • Knowledge of Falcon neural network
  • Possesses strong relationship and communication skills to ensure proper client interaction in managing fraud issues and dispute management (i.e. articulating event, mitigating liability, training and documentation, dispute resolution)
  • Working knowledge of workstations and database software
  • Quarterly travel to be on-site for client go-live will be required as needed
  • Additional travel may be required
7

Service Transition Analyst Resume Examples & Samples

  • Drives Innovative Business Improvements: Develops new insights into solutions that result in organizational improvements; promotes a work environment that fosters creative thinking, innovation and rational risk-taking
  • Balances Immediate and Long-Term Priorities: Seeks to meet critical objectives while considering the impact of those decisions and activities on the ability to achieve long-term goals
  • Delivers Results: Focuses on the critical few objectives that add the most value and channels own and others' energy to consistently deliver results that meet or exceed expectations
  • Imports and Exports Good Ideas: Relentlessly seeks, shares and adopts ideas and best practices in and outside the Company and embraces change introduced by others
  • Develops and Inspires Others: Builds and maintains relationships that motivate, guide, and/or reinforce the performance of others toward goal accomplishments. Develops self and others to improve performance in current role and to prepare for future roles; seeks and provides feedback and coaching to enhance performance
  • Lives the Values: Demonstrates the values of The Coca-Cola Company through words, actions, and by example; fosters an environment that reflects the values of the company
  • Problem Management Process and Support Procedure Development: Ability to develop processes and procedures to effectively run and manage a problem resolution environment such as a help desk. Includes performance metrics, coverage needs, support resource requirements, and customer effort
  • IT Operating Environment: Knowledge of TCCC operating environments (e.g., Windows, iOS, O365, SAP, Salesforce, Adobe, SiteMinder) and processes (e.g., security administration, network management, production control) used in solution design and development efforts. Includes knowledge of key organizational contacts and groups supporting TCCC operations to allow for information sharing and issue resolution
  • Programming Languages and Tools: Ability to create scripts automating PC configuration and software deployment from Bomgar and SCCM
  • Solution Configuration: Ability to provide advice and develop a detailed design and customized configuration to support new business processes and procedures. Knowledge of one or more modules in an ERP or other Packaged Software Solution (e.g., SAP, BASIS, Salesforce, Service-Now)
  • Business Partner Knowledge: Knowledge of business partners (such as customer, bottler, service agent, and supplier) in their context: industry trends and competitive pressures, strategies and plans, organizational structure, decision-making process, contacts, technology infrastructure and systems
  • Basic Operating Systems: Knowledge of basic operating systems and all related aspects (e.g., system tools, management principles, platforms, software, hardware, related products and controls) required to design, implement and maintain infrastructure solutions
8

Senior Transition Analyst Resume Examples & Samples

  • Embed and enforce the Transition lifecycle model for IT Services to ensure all project and programs are transitioned into production environments in a secure and structured way
  • Ensure appropriate engagement of stakeholders based on technical services leveraged by the solution / service being transitioned
  • Solicit and embed support requirements into the transition plan process and ensure regular touch points with stakeholders across the transition lifecycle
  • Ensure risks and actions are managed for Transitions
  • Assist on efforts to develop and feedback on Operational Manual content
  • Following effective and efficient control mechanism for production readiness
  • Conduct regular reviews to ensure all quality and operational gates are being met and to identify risks
  • Work with GIS Interface Lead to identify and manage reporting requirements, KPIs and CSF’s for Transition process
  • Creation of executive dashboard to indicate program / project readiness
  • Ability to analyze detect and rectify issues with process compliance and workflows and to work across multiple teams to resolve issues
  • 10+ years in a Global corporate IT environment working with multiple disciplines to deliver projects in line with customer needs
  • 4+ Years Global delivery or transformation preferably in large scale infrastructure programs
  • 4+ Years in a global operations environment
9

Senior Transition Analyst Resume Examples & Samples

  • University Business Degree and/or recognized designation Management Information, Economics, Business, Finance, Computer Science or Engineering; advanced degree (MBA or other) a plus
  • Working experience on applying lean six sigma practices
  • Professional experience documenting processes and practices, in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects and deadlines
  • Intermediate to Advanced Excel skills and experience with database applications, preferred
  • Intermediate skills in using MS Visio or other process modeling applications
  • Intermediate skills in MS Project and SharePoint or other project management applications
  • Demonstrable experience in a similar role
  • Logical, structured approach to performance monitoring and tuning
  • Ability to work closely with the business to understand requirements and craft solutions
  • Logical, structured approach (e.g. to prioritizing work, problem analysis and resolution)
  • Understands the basic concepts of project management, as they relate to the execution of tasks within a project
  • Demonstrates use of this competency in Data Collection, Research and Management
  • Able to perform assessments, provide advice, and contribute to capacity building on budget formulation and execution processes at the project level under senior staff guidance
  • Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results, and has the personal organization to do so
  • Collaborates with other team members and contributes productively to the team's work and output, demonstrating respect for different points of view
  • Actively seeks knowledge needed to complete assignments and shares knowledge with others, communicating and presenting information in a clear and organized manner
  • Analyses facts and data to support sound, logical decisions regarding own and others' work
10

Service Transition Analyst Resume Examples & Samples

  • Bachelor’s Degree in a technical discipline preferred
  • Technically proficient and demonstrated ability to work in complex automated discovery and mapping solutions, federated CMDBs, and deployment automation tools
  • ITIL Service Management experience preferred
  • Ability to multi-task, work independently and prioritize departmental workload based on direction from senior management and/or customer
  • Demonstrated ability to maintain current Service levels while evolving the ecosystem toward the target state
  • Proven Customer Service skills including the ability to focus on building customer relationships and responding to customer needs
11

Ch-k Systems Engineering Production Transition Analyst Resume Examples & Samples

  • Engineering manufacturing processes and production methodologies,
  • Requirement(s) decomposition and acceptance test planning/verification,
  • Engineering Change Proposal (ECP) review and recommendations,
  • Project Management and Planning to include Project Scheduling and Earned Value Management (EVM),
  • Risk/Opportunity Management,
  • Business Management and Contracting principles,
  • Product sustainment
  • Management and oversight of subcontractor technical performance, to include proper requirements flow down, and identification of subcontractor risks and issues that may negatively impact the overall program
  • The incumbent will monitor subcontractor configuration control, requirements management, technical challenges, and cost changes which could negatively impact both the subcontractors’ and Prime's cost and schedule performance
  • The incumbent will communicate subcontractor status with affected IPTs, identify root cause(s) of issues, assess mitigation options, and coordinate with the necessary teams to implement the appropriate mitigation steps. The incumbent will support technical reviews, Subcontractor Program Management Reviews (PMRs), Subcontractor Management Team (SMT) meetings, Integrated Baseline Reviews (IBRs), and other meetings as required
  • BA/BS and at least 9 years of experience. If no degree, at least 15 years of experience
12

Transition Analyst Resume Examples & Samples

  • Collation of key information and production of overall programme reports and benefits tracking
  • Provide administrative and financial management support to the Global Transition Planning and Reporting Manager
  • Support and facilitate portfolio development, management and tracking
  • Maintain and update transitions plan through the integrated planning tool
  • Conduct analysis on health of portfolio for area, and prepare materials for project review meetings (e.g. Steering Group sessions)
  • Support resource planning and capability management process in the integrated resource tool
  • Manage documentation, team sites, etc
  • Experience working in a project environment
  • Demonstrated analytics and reporting capabilities
  • Basic financial management literacy & experience
13

Immediate Opportunity Business Transition Analyst Resume Examples & Samples

  • 120 months of experience in completing the following mandatory tasks
  • A) Participate in defining business strategy and processes in support of transformation and change management activities
  • B) Liaise with user organizations to identify and document both benefits and negative impacts associated with rollout and use of large information management systems; and
  • C) Assist with the development of business case proposals for extensions expansions to meet new business requirements or for rollout to new users
14

Lead Service Transition Analyst Resume Examples & Samples

  • 6+ years of equivalent experience
  • Strong team leadership orientation
  • Strong Customer Service skills including the ability to focus on building customer relationships and responding to customer needs
  • Ability to instill sense of urgency and be able to motivate the same sense of urgency in team members
  • Experience working with development teams in an agile environment preferred
15

Service Transition Analyst Resume Examples & Samples

  • Assess projects for service readiness throughout the project lifecycle
  • Review and challenge application design, methodology and approach. Highlight service impacting concerns
  • Incorporate the values of the ITIL Service Transition principles into daily activities
  • Keep own technical and business unit aligned knowledge up to date in areas of expertise
  • Provide expert analysis and advise Service Delivery Teams on available options, during design, delivery and transition phases and to ensure that Service Delivery teams incorporate non-functional requirements
  • Ensure that appropriate documentation and training has been provided to support teams within Technology Services, including those based off-shore
  • Encourage good collaboration and seamless handover at all handover points during the project lifecycle
  • Encourage quality conversations of issues and potential risks with key stakeholders
  • Be able to articulate high-level scope and support model details for projects to wider team
  • Assess changes and attend weekly Change Advisory Board meetings
  • Identify, analyse and deliver on Service Transition Continuous Improvement Plan actions and liaise across Technology function to ensure embedding of these actions
  • Provide estimates for cost of ongoing support in the operational environment
  • Understand, and where appropriate, participate in the assessment and escalation of risk surrounding changes to Standard Life Investments operating environment
  • Provide MI input and analysis into Service Transition scorecard
16

Senior Transition Analyst Resume Examples & Samples

  • Identify potential operational risks/ mitigation throughout the introduction of new services
  • Actively participate in project meetings to ensure sustaining support requirements are understood and are included as part of the overall project deliverables
  • Ensure that inflight projects transition smoothly from delivery to deployment and sustainment
  • Coordinate with the project and sustaining support teams to develop an appropriate training plan for first and second level support within Retail Operations
  • Work with Retail Operations support teams to identify resource requirements to support new service delivery both during deployment and in sustainment
  • Define acceptance criteria and work with Project teams to ensure smooth delivery of training and required support documentation for sustaining operational support teams
  • Establish exit criteria and provide co-ordination on warranty processes
  • Provide ongoing communication awareness to stakeholders on any changing project timelines that will have an impact to services provided by the Retail Operation Support teams
  • Responsible for vendor on-boarding of new IT 3rd party support partners
  • Update configuration management database within the incident management tool and provide input into associated reporting
  • Work with Project teams to help ensure applicable monitoring & alerting has been setup for each new service offering
  • Engagement with CTDA and Service Level Management team to ensure Service Level Agreements, Operational Level Agreements and 3rd party underpinning agreements/contracts are updated and aligned with new service offerings
  • Serve as an escalation point between project team and Retail Operations sustaining support teams during the transition phase
  • Review the outcomes of the service transition process to determine any corrective actions that could be taken to improve future delivery in terms of time, quality and customer satisfaction
  • Minimum of 5 years working in a similar capacity
  • Experience in managing people including Project Management experience
  • Experience as a technical Business Analyst
  • ITIL Certification in Service Transition, Service Operations or Service Delivery Life Cycle
  • Priority setting skills to manage multiple tasks and deliver results in a fast-paced and changing environment*LI-MK1
17

Service Transition Analyst Resume Examples & Samples

  • Responsible for the service transition of new or changed services into live environments
  • Responsible for the day-to-day adherence to Service Transition Process
  • Responsible for planning, tracking and confirming as complete all activities and deliverables required to enable a service to be transitioned into the live environment
  • Responsible for delivering Service Transition artefacts in line with the Service Transition Process
  • In relation to the service being transitioned, responsible for understanding the Service Design Package (SDP) and its implications and dependencies on the Service Transition deliverables
  • Responsible for Knowledge Transfer assessment, planning and execution
  • Responsible for accurately baselining, controlling and forecasting the operational cost of providing the new or changed service
  • Responsible for identifying all Service related risks and issues. relating to the new or change service and ensure they are managed and escalated as required
  • Responsible for transitioning non-live environments with a consistent approach to that of live environments
  • Follow and deliver against the Service Transition Process for a Service Design Package (SDP) for a new or changed service
  • Plan, track and deliver all Service Transition deliverables required to enable a service to be transitioned into the live environment
  • Ensure risks & issues are being effectively managed and timely escalations are taking place
  • Define, negotiate and agree to changes to third party contracts where appropriate
  • Financial cost modelling and forecasting of on-going support costs deriving from projects
  • Manage deliveries from 3rd parties in relation to service and support readiness activities
  • Ensure all Service Transition requirements are understood by engaging project teams
  • Identify all service acceptance and readiness activities and deliverables, ensure they are delivered in advance of go-live
  • Ensure that all suppliers and internal staff are adhering to the Service Transition Policies, Processes and Key Performance Indicators where applicable
  • Ensure that BTS Solution Delivery function, responsible for the development of new or changed services, adhere to the Service Transition requirements during the Service Transition and Service Transition activities
  • Take part as required, in the promotion and strategic benefits of effective Service
  • Transition across BTS and the IT Supply Chain
  • Support Internal Audit reviews as required
18

Service Transition Analyst Resume Examples & Samples

  • Partake in the Service Transition management function, processes and operations service readiness transition plan ensuring that all of the required activities are undertaken to allow a smooth transition into all Operations support functions
  • Perform service transition activities related to taking solutions and handing them over to Operations in the live production environment
  • Managing all aspects of the end-to-end service transition process
  • Actively supports the overall project manager with any information required to satisfy them of appropriate progress against the schedule and budget
  • Assist with service roll out
  • Managing business risks or issues associated with the transition and highlight any relevant to the Operations senior management team
  • Assist Operations teams with planning and forecasting
  • Required to work closely with the following functions
  • Strong knowledge, understanding and experience including but not limited to - Service Transition principles and methodology
  • Solid operational understanding and technical knowledge of multiple standards and tools; ITIL preferably V3 Practitioner qualified, ITSM preferably Support Works
  • Experience in process ownership and delivering process functions
  • Proven ability to influence cross-functional teams without formal authority
  • Experience and competence in chairing large meetings
  • Familiarity with Project Management Approaches and the project delivery life cycle
  • Familiarity with the SDLC (Service Delivery Life Cycle)
  • Ability to interface effectively with auditors
  • Proven and demonstrable project management skills
  • Educated to degree level of external industry experience
19

Service Transition Analyst Resume Examples & Samples

  • Under the guidance and leadership of the Test Lab and Environment O&M Lead, the Service Transition Analyst will create, catalog, and maintain a library of test models, test cases, test scripts, and test data
  • Understanding the policies, processes and practices applicable to testing
  • Execute test management and control by recording, monitoring progress, and reporting on establish test procedures
  • Provide estimates on submitted material so that Project Managers may assess impact to milestones and timelines
  • Ensure that all elements of submitted Service Design Packages are tested according to specifications
  • Perform other testing-related functions as may be required or directed by the Test Lab and Environment O&M Lead
  • Prior experience working in a controlled testing environment
  • Prior experience in developing and following test models
  • Ability to plan, organize and manage required work efforts
  • IAT Level II Certification
  • Demonstrated experience with ITSM tools (e.g. Remedy or ServiceNow)
  • Microsoft Certified Solutions Associate (MCSA)
20

IT Service Introduction & Transition Analyst Resume Examples & Samples

  • Manage and govern the Service Introduction & Transition deliverables
  • Make Key decisions when introducing new services and gatekeeper when needed to protect the smooth running of IS systems and services
  • You shall ensure all support functions are aware, prepared and capable of supporting any new services deployed
  • Create a set of Service Introduction & Transition documents that clarify how IT support will be provided
  • Extensive experience working in a similar ITIL role in either Service Transition (or possibly PRINCE2 Project Management) roles
  • Full understanding of the roles of a working IT department with emphasis on the way service is provided by the various IT departments
  • Extensive collaboration with IT project managers to create and refine comprehensive Service Introduction & Transition documents that contain service designs and support operational run books
  • Understanding of, and familiarity with, project gating processes, project lifecycles and associated documentation
  • Experience working with SLAs, OLAs, Vendor Support Agreements, operating models and service teams
  • Proven ability to identify potential service risks and assumptions
  • Demonstrate previously working closely and successfully with IT Project Managers, internal IT teams and Banking Business Units
  • IT Operational Experience essential. This will help ensure that various components of the IT service delivery document is completed correctly as a large proportion of the contents are IT specific
  • Good working knowledge of MS Office i.e. Word, Excel, PowerPoint along with Visio and MS Project
21

Service Transition Analyst Resume Examples & Samples

  • Utilising and developing skills in managing the successful delivery of Release through applying appropriate control, management and governance through the Change and Release Processes
  • Identifying and feeding back continuous improvements to the Release processes whilst maintaining the rigour and governance required ensuring protection and stability of Service
  • Responsible for ensuring only authorised versions of Configuration items (CI’s) are released to stakeholders during formal testing and no unauthorised CIs are released without suitable documentation
  • Champion the use of Release Management technical standards, procedures and best practice within BCS
  • Champion the use of the Release Process towards ITIL alignment
  • Proactively identify opportunities for toolset and process training (e.g. new users; new projects etc.)
  • Proactively solicit feedback on all aspects of the Release Process from stakeholders
  • Arrange and run feedback forums with process users and governance functions
  • Coach and develop the skills of other staff, supporting them in their development, to ensure the team is effectively positioned to meet demands
  • Support the work of members of the management team as appropriate
  • Support audit preparation and field work as necessary