Services Analyst Resume Samples

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MA
M Aufderhar
Maximillia
Aufderhar
142 Raymond Drives
Phoenix
AZ
+1 (555) 698 8628
142 Raymond Drives
Phoenix
AZ
Phone
p +1 (555) 698 8628
Experience Experience
Phoenix, AZ
Business Services Analyst
Phoenix, AZ
Gerhold-Bednar
Phoenix, AZ
Business Services Analyst
  • Assist with vendor management training
  • Work with account manager to complete RFQ overview
  • Working knowledge of financial analysis techniques
  • Work collaboratively with business owners to insure best practices are maintained
  • Create and maintain system standards as assigned
  • Support Service Now Modules and their work flow
  • Demonstrate commitment to teamwork and a positive attitude
Houston, TX
Investor Services Analyst
Houston, TX
Monahan, Senger and Marks
Houston, TX
Investor Services Analyst
  • Processing of capital transactions from inception of the trade to issuing of contract notes
  • Working knowledge of a programming language (VBA, SQL, Matlab, etc.) is a plus
  • Ensure the team operates effectively within the TA and Fund Operations structure, building strong working relationships
  • Have a working knowledge of MS Office
  • Resolve ad-hoc issues, including queries related to third party valuation, procedures and processes
  • Self-motivated, self-starting professional
  • Build trusted working relationships with the TA clients serviced within the team, which includes active participation in client meetings
present
Los Angeles, CA
Professional Services Analyst
Los Angeles, CA
Hirthe-Monahan
present
Los Angeles, CA
Professional Services Analyst
present
  • Provide quality assurance support when providing features to clients
  • Provide management with regular status and progress updates
  • Provide onsite customer assistance in critical customer situations
  • Work across functional areas (support, development, marketing, field, etc.) within the company
  • Define and manage the customer acceptance testing activity
  • Maintain a high level of expertise on Xerox and industry standard solutions, 3rd party application software offerings, client operating system / application software and network environments
  • Work with client teams in resolving technical/system related inquiries
Education Education
Bachelor’s Degree in Accounting
Bachelor’s Degree in Accounting
California State University, Los Angeles
Bachelor’s Degree in Accounting
Skills Skills
  • 2 years of experience and basic working knowledge of OBIEE 11g or 12c CSS and HTML
  • 1 year of experience and basic working knowledge of CSS and HTML
  • Strong work ethic, attention to detail and a history of meeting tight deadlines
  • Strong analytical skills; hands-on experience with large amounts of data with ability to use Data Analysis tools like MS Excel or MiniTab
  • Task-oriented drive to investigate and dissect information with a strong focus on quality
  • Strong sense of integrity and accountability
  • Strong written and verbal communication skills
  • Ability to create sound analysis to be used to tactically drive larger organizational initiatives
  • Strong work ethic and a history of meeting tight deadlines
  • Able to work cross-functionally and interact effectively with all levels of the organization
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15 Services Analyst resume templates

1

Global Trade Services Analyst Resume Examples & Samples

  • Liaising with Brokers, Custodians and internal departments pre and post settlement to reduce the risk of exposure to Franklin Templeton Investments
  • Pre-match of all security trades on eligible markets
  • Resolution of pre and post settlement date security fails within global specified timelines
  • Resolution of FX fails within documented timeframes
  • Enhancing Straight Through Processing for all functions performed, e.g. participation in projects, offering suggestions to enhance processes and to increase STP rates
  • Highlighting issues and reporting root cause and trends back to management
  • Bachelor’s degree in business related major or equivalent experience
  • Graduate level courses in accounting, finance or management are viewed favorably
  • Strong attention to detail and quality
  • Demonstrated ability to follow through
  • Strong operational, service, and business insight (Franklin Templeton company knowledge preferred)
  • Proficient in MS Office applications (Word, Excel, PowerPoint, Outlook and Access)
2

Position Services Analyst Resume Examples & Samples

  • Ability to multitask and take ownership of complex issues
  • To be able to work effectively as part of a team
  • Good analytical and mathematical skills
  • Knowledgeable of Microsoft Office - Excel, Word
  • Knowledge of DTCC, Swift
3

Custody Asset Services Analyst Resume Examples & Samples

  • Independent decision making abilities while engaging Line Manager at all times
  • Effectively manage staffs /responsibilities and escalate where appropriate
  • Indentify high risk functions ensuring strong controls are in place to mitigate risks
  • Must ensure all regulatory requirements are understood and met
  • Computer literacy, knowledge of Excel and Word, detailed oriented, good problem solver, should have good communication skills
  • Must have strong overall knowledge of Domestic markets, with emphasis on Equity and Fixed Income Tax and Corporate Actions
  • Must be proficient in Broadridge BPS, IMPACT, DTCC, Euroclear/Euclid, and SWIFT
  • Minimum of 5 years experience in Asset Services/Tax
4

Asset Services Analyst Resume Examples & Samples

  • Must interpret corporate action notices and determine HSBC response
  • Independent decision making abilities while engaging Management at all times
  • Computer literacy, knowledge of Excel and Word, detailed oriented, good problem solver, should have good communication skills and
  • Must have strong overall knowledge of Domestic and International markets, with emphasis on Equity Corporate Actions
  • Must be proficient in Broadridge BPS, DTCC, Euroclear Euclid, and BONY systems
  • Must be able to communicate with traders on a professional level. Organize and produce MIS reports to management
  • Minimum of 5 years experience in Asset Services
5

Transction Services Analyst Resume Examples & Samples

  • Perform day-to-day operational tasks in trade finance transactional processing or handle cash management processing
  • Ensure compliance with guidelines and policies governing trade finance / cash management operations
  • Provide technical support to Relationship Managers of various business units
6

Position Services Analyst Resume Examples & Samples

  • Retrieve from either DTCs corporate action projection utility (Reorg Inquiry for Participants System / RIPS function) or through our SWIFT interface for our custodian NA Custodian network (i.e.: RBC in Canada, Citibank in Mexico), all the anticipated mandatory corporate actions that are pending allocation for each day
  • Retrieve, review and analyze the terms of the event and impact to our Client’s positions
  • Review and analyze the Firm’s stock record for each impacted issue (cusp driven). Reconcile any differences (breaks) and initiate any required consolidations to ensure a seamless payment process (i.e.: recall bank loans)
  • Create, maintain and record-keep for the event in accordance with the Departments procedures; inclusive of, but not limited to, folder creation, processing authorizations, gathering of required supporting documentation, checklist maintenance, tax documentation (if applicable) and communications (internal and external)
  • Monitor, throughout the day, DTC's payment utility to verify receipt of our client’s allocation resulting from the event
  • Initiate, upon receipt of the pmt, a notification (via the Notification & Response System) to all impacted accounts outlining the terms of the event and the timing of the payment for that day. In addition, the processor will initiate, within the appropriate internal corporate action payment system, the payment to all impacted accounts on the Firm’s books and records
  • Facilitate the mandatory event with the Firm’s contra-parties for all open transactions; inclusive of, but not limited to Broker to Broker Fails, Open Loans or Borrows, and Open Institutional Client trades
  • Reconcile the Firm’s corporate action processing accounts to ensure all positions and balances are cleared or properly detailed for management review, inclusive of all internal processing account, custodian related sub-accounts, and omnibus clearing accounts
  • Knowledge of securities industry related to job responsibilities, department and division
  • Solid products concepts relating to financial services industry, including financial instruments, financial management, and cash and capital principles
  • Detail-oriented, maintains accurate and complete records
  • Learns quickly and displays adaptability
  • Shows initiative, is self-motivated and also works well with a team
  • Proficient written and verbal communications skills
7

CDD Services Analyst Resume Examples & Samples

  • Specifically, this role is involved in reviewing customer information and business documentation to assist in the creation and maintenance of KYC profiles for Commercial Banking customers
  • The role is further defined by specific lines of business within commercial banking, such as large corporates, middle market enterprises and business banking, as well as by geographic region
  • The position requires a thorough understanding of HNAH’s AML/BSA policy as well as their application through CMB’s LOB procedures
  • Minimum of two years proven and progressive accounting, finance, or compliance experience or equivalent
  • Minimum of an Associate’s degree in business, finance, accounting, related field or equivalent experience; Bachelor’s degree preferred
  • Proficiency with personal computers and pertinent software packages
8

Cleared Margin Services Analyst Resume Examples & Samples

  • Core collateral management tasks, including margin calls, collateral booking, reconciliations, interest processing, payment processing
  • Support a high quality dispute resolution process, Investigation and reconciliation of client portfolios aligning exposures
  • Relationship management – daily engagement with key client’s managing the onboarding process and managing client expectations
  • Collaboration – interface with other divisions and departments in implementing standards and processes to support effective management of counterparty exposure
  • Management of daily controls and breaks covering system to system reconciliation
  • This is a high performing risk-focused unit which operates with an ethos of innovation, continual improvement and process development
  • Control focus
  • IB operations experience a plus
  • Internal and external client relationship management
9

Transacton Services Analyst Resume Examples & Samples

  • Team player with trade background
  • Good verbal and written in English and Chinese
  • Able to work under pressure and work on long/flexible hours/public holidays
  • Good interpersonal skills, with positive attitude
  • Meticulous and polite when dealing with internal/external customers and all levels of staff
10

Business Services Analyst Resume Examples & Samples

  • Resourceful and must be flexible and a team player
  • Strong data analytics
  • Ability to identify issues and seek resources/information to resolve
  • Ability to perform in a fast paced environment and interact with all levels of management
  • Excellent organizational skills; detail oriented
  • Strong time management skills; ability to handle multiple concurrent assignments, with a high degree of accuracy, and meet deadlines
  • Relevant vendor relationship management experience desirable
  • Must have experience in program management, customer service or served in a data analyst role
11

Senior Directory Services Analyst Resume Examples & Samples

  • Designs, develops, modifies, adapts, and implements short - long terms solutions to IT needs through new and existing applications, system architecture, network systems and application infrastructure
  • Reviews system requirements and business processes, codes, tests, debugs
  • May implements software solutions as necessary
  • Evaluates new IT developments and evolving business requirements and makes recommendations for continuous improvement in operations
  • Act as a subject matter expert for GE Capital’s Directory Services products and services (Active Directory, Site minder, LDAP)
  • Lead delivery of, and act as SME for, authentication initiatives across the Capital businesses
  • Bachelor’s degree with IT experience within the IAM (Identity Access Management) authentication field
  • Experience with Active Directory, LDAP and Web Authentication technologies
  • Working knowledge of current technologies
  • Possesses project management skills and presentations skills
12

Digital Services Analyst Resume Examples & Samples

  • 3+ years of experience with commercial consulting
  • Experience with serving telecommunications, high tech, financial services, and retail and consumer products industry clients in a consulting capacity and on engagements with Fortune 250 clients in call center optimization initiatives and client relationship management (CRM) transformation
  • Experience with designing solutions and implementation transformations that leverage the basic modules and features of modern CRM tools and with digital communication, including secure e-mail, chat, and document management, product offerings, their application or use, and vendors
  • Experience in working with business and technology teams in the solution design and organizational readiness throughout the implementation of new client service delivery processes, tools, and systems
  • Experience with the quantitative approach to problem solving and recommendation development and with proactive independent research to identify related industry insights, best practices, and applicable recommendation areas
  • Experience with supporting client business senior managers and executives in specific engagement interviews, workshops, and deliverable presentations
  • Ability to define and deliver key components of a channel-specific customer service strategy, including analysis, recommendation, and implementation roadmaps and to logically decompose a problem, think through a technical approach, and attack the problem in a systematic way
  • Ability to engage and collaborate with peers, leadership, and cross-functional teams
  • Experience with PWC, Deloitte, Accenture, or IBM preferred
  • Experience with conducting assessments to inform customer service or digital service offering business development initiatives at competitor or other consulting firms
  • Experience with international client engagements and delivery outside the US
  • BA or BS degree in Sciences, Engineering, Economics, Statistics, or Mathematics
13

Business Services Analyst Resume Examples & Samples

  • Minimum 3 years experience working in a loan servicing/operations environment required
  • Bachelors degree preferred
  • Strong knowledge in MS Word, Excel and MS Access
  • Working knowledge of financial analysis techniques
  • LI-BS1
14

Custody Asset Services Analyst Resume Examples & Samples

  • Candidate must be detail-oriented, well organized, good problem solver, should have good communication skills and a keen sense of urgency regarding the work he/she is performing
  • Must have strong overall knowledge of Domestic markets, with emphasis on Equity and Fixed Income Corporate Actions
  • Knowledge of Broadridge’s BPS/IMPACT, DTCC, and SWIFT platforms
  • Must have 3-5 years processing Domestic voluntary offers including tenders, exchange offers, merger elections, rights and warrants subscriptions, consents and conversions
  • Potential candidate should be competent in the use of DTC functions like RIPS, SDAR, PSOP, PTOP, ATOP, RCNV, EDS, DIVA and familiar with protects and how they are used
15

Global Loans Services Analyst Resume Examples & Samples

  • Create taps accounts for customers in Darwin and Loan IQ and maintain system integrity
  • Forecast and secure Anti-Money Laundering documentation to ensure customer validations
  • Interpret Deal structure and relevant terms and conditions of credit agreements and review other pertinent loan documentation in order to prepare new or amended bank loan transactions for settlement
  • Review A2 Data cleansing reports and ensure consistency and integrity of data
  • Monitor error messages for Revolver tax rules engine. Ensure appropriate tax documentation is secured and linked correctly in the Global Documentation System
  • Facilitate Grace period tax withholding reversals and validate integrity of withholdings
  • Process audit confirmations received from external auditors
  • Ad hoc project work and metrics reporting
  • Assist with annual external audit reviews
  • Process approvals for business related work in progress items in Loan IQ
  • 1-2+ years loan experience and/or managerial experience; confident professional, articulate, self-motivated, problem solver, analytical, people person, ability to multi-task and manage deadlines, organized, detail oriented
16

Worplace Services Analyst / Specialist Resume Examples & Samples

  • Managing Microsoft Windows Server platform
  • Managing Microsoft Exchange Server, Microsoft Office SharePoint Server, Microsoft Lync Server, Blackberry Enterprise Server
  • Managing on system’s monitoring tools. E.g. HP OpenView Management Software
  • Technical Hands-on mentality to perform Level 1 support without direct supervision
  • Deliver daily, weekly and monthly reports on request
  • Work through technical issues reported into Incident Management system by end-customers and 3rd party vendors
  • Manage and respond to trouble tickets reported into Incident Management system and escalate issues to TS and DTS Support
  • Technical support to end-customers providing resolution and phone support assistance
  • Administrating Microsoft Windows Server platform
  • Administrating Microsoft Exchange Server, Microsoft Office SharePoint Server, Microsoft Lync Server, Blackberry Enterprise Server, Email Antivirus and Anti-Spam Filtering
  • Technical Hands-on mentality to perform TS support without direct supervision
  • Manage and respond to trouble tickets reported into Incident Management system and escalate issues to Level 3 Support
  • Provide guidance and assistance to CC Support
  • Primarily for supporting Microsoft Exchange Server, Microsoft Office SharePoint Server, Microsoft Lync Server, Blackberry Enterprise Server, but not limited to these
  • An experienced operations support engineer with advanced technical operations and support skills in Microsoft Exchange Server, Microsoft Office SharePoint Server, Microsoft Lync Server, Blackberry Enterprise Server
  • Participates as a member of an Information Technology (IT) Tier 3 Support technical team or teams
  • May lead a small team of support engineers or application
  • Independently implements end user or enterprise infrastructure / application or services of moderate to high complexity depending on candidate
  • Applies technical knowledge to support operate and administer software platforms and user groups of moderate to high complexity
  • Independently resolves some highly complex technical issues within a given technical area
  • Partners with members of a given team or other IT teams as appropriate
  • May act as an Incident Life Cycle coordinator or service delivery lead to provide resolution for complex issues
  • Identifies potential escalations and proactively alerts management, leads escalation through L4
  • Proactively searches for issues and provides solutions to prevent problems from occurring in area of responsibility including patch management
  • Independently reviews, implements and verifies highly complex and high risk changes and solutions
  • Mentors other team members
  • Ensures configuration management database entries are complete and accurate
  • Provides time / resource estimates for assigned tasks.May provide time / resource estimates for assigned projects
17

Senior CDD Services Analyst Resume Examples & Samples

  • Specifically, this role is involved in reviewing customer information and business documentation to assist in the creation and maintenance of KYC profiles for Commercial Banking customers. In addition, this role is responsible to support other CDD Analysts through mentoring and coaching to help achieve approval of customer reviews
  • The role is further defined by specific lines of business within Commercial Banking, such as large corporates, middle market enterprises and business banking, as well as by geographic region
  • Minimum of three years proven and progressive accounting, finance, or compliance experience or equivalent
  • Minimum of an Associate’s degree in business, finance, accounting, legal related field or equivalent experience; Bachelors degree preferred
  • Proven interpersonal, organizational, communications, analytical and project management skills
18

Appraisal Services Analyst Resume Examples & Samples

  • Assisting in engaging/ordering appraisals for US and European transactions (Asset Backed, Corporate, CMBS, Syndication, etc.) were an appraisal is required
  • Assisting in reviewing appraisals that were ordered by warehouse lenders and table lenders for appropriateness and working with Front Office and/or the appraiser to resolve any concerns
  • Preparing written review reports that conform with CS’s policies
  • Providing support to senior appraisal services staff members
  • Participating in or completing ad-hoc projects, reports, etc
  • Exceptional time management and prioritization skills
  • Self-motivated / self-starting
  • Strong negotiation and inter-personal skills, especially influencing and personal impact
19

Installation Infrastructure & Services Analyst Resume Examples & Samples

  • Experience with Microsoft Access, Excel, Macros, and SPS
  • Experience with SharePoint, Word, and PowerPoint
  • BA or BS degree in Statistics, Finance, or Mathematics
20

Authentication Services Analyst Resume Examples & Samples

  • Years of Related Experience: 2-3
  • ITIL / CISSP certification (or willing to get certified)
  • Authentication product like : CA Siteminder, Ping, LDAP – KDC, Weblogic, Websphere
  • Ability to understand SOAP calls
  • Strong understanding of enterprise network (Load Balancing, Firewall, Proxy)
  • Ability to read and analyse logs on UNIX, Linux systems
  • Experience with supporting one time password technology using Voice, SMS, Biometrics
  • Attention to detail – ability to interpret and implement standards
  • Team player with ability to work under pressure
  • Team player with the ability to work effectively with minimal supervision
  • Ability to work as part of a team with remote colleagues in other countries
21

Asset Services Analyst Resume Examples & Samples

  • Asset Services client support in a custody environment, all components of Asset Servicing processing and reconciliation
  • Requires extensive market knowledge of US corporate action event types (Income processing and corporate actions), including voluntary events such as tenders, merger elections, conversions, rights and warrants subscriptions and tenders and consents
  • Knowledge of ISO Swift messaging
  • Act as liaison with internal/external business partners
  • Products include US Equities and Fixed Income securities
22

Control Services Analyst Resume Examples & Samples

  • Responsible for implementing and delivering Non Standard Settlement Instruction and manual SOX testing for EMEA
  • Front to back testing, analysis across multiple departments, and communication to senior management to ensure that the policy is adhered to
  • Production of the daily Private Banking Free Cash reporting. The process calculates Free Cash on the Balance sheet that is registered to the accounts of Prime Brokerage clients. This cash must be locked up overnight in line with client money regulation
  • Provide EMEA coordination for Credit / Operational Alerts
  • Collation of operations exposure for a given counterparty following alert from Credit Risk Management
  • Provide semi-annual maintenance and governance of EMEA internal and external signatory lists to agent banks
  • Provide ad-hoc EMEA control services support for regional operations head and senior operations functional heads
  • Responsibility for EMEA Audit reviews and post close adjustments
  • Supervisory oversight and governance of operations owned entries for both IB and PB. Monthly communication to senior management to ensure remediation and transparency on key issues
  • Providing monthly GLAO (General Ledger Account Ownership) oversight and MI for operations. Responsibility for EMEA Account ownership post close reviews, adjustments and representing operations senior management in FA steering committee
  • Responsibility for EMEA incident reviews and analysis
  • Represent and participate on Global conference calls and regional senior management meetings
  • Proactive and aggressive to meet deadlines and deliveries
  • Process re-engineer
  • Document procedures for control services processes
  • Senior management interaction, presentations, email and face to face discussions
  • Proficient understanding of the risk and control framework with an operations environment
  • Knowledge of operations processes and products including processes and activities in operations to support all control services activities
  • Experience of overseeing offshore / junior team members
  • Excellent Stakeholder Management experience
  • Proficient analytical skills & ability to synthesize information
23

Global Loans Services Analyst Shared Services & Banking Operatio Resume Examples & Samples

  • Ensure accurate and efficient closing process for Secondary Par business
  • Liaising with Sales and trading desk to handle execution of trade documents, and closing of trades with focus on balance sheet and trading economics
  • Work with Sales/Trading, Controllers, GCM and other internal teams on issues with P&L; etc
  • Preparation and monitoring of metrics pertaining to Par Loan settlement Periodic updates of policies and procedures
24

Territory Services Analyst Resume Examples & Samples

  • 60 % Operations/Demand Management
  • Ensure the delivery of the committed support SLA/KPI’s to the SPE country/ territory businesses
  • Must have previous experience providing IT Services to TV Production Companies
  • Typically a minimum of 3 years employment in the IT industry working in a complex global infrastructure environment
  • Typically a minimum of 2 years’ experience with data center/server room management and operations
  • Typically a minimum of 1 years working experience with server virtualization, server configuration and server management
  • Typically a minimum of 2 years’ experience with Microsoft suit of products like Server, OS, Office, Outlook, Office communicator, etc is required
  • Bachelor degree or equivalent experience preferred
  • Strong 1st/2nd line support skills
  • Excellent technical problem solving abilities
  • Strong interpersonal skills are required. Ability to work effectively with team members, clients and other areas of the IT environment
  • Good written and oral communications
  • Excellent working knowledge on Microsoft Windows Operating Systems (both servers and desktops), Office Suite and Outlook
  • Proficient hardware troubleshooting skills
  • Basic understanding on information security protection systems like McAfee Antivirus and HIPS, firewall, etc
  • Good knowledge with ITIL processes will be an advantage, preferably with ITIL certification
  • Knowledge on mobile devices and mobile operating systems, eg iOS, Android, Windows Phone 7/8
  • Ability to understand users’ IT problems/requests and provide solid resolutions/solutions within SPE systems framework and standards
  • Handle multiple tasks and be flexible in a fast paced environment
  • Deliver on time, commitment, and quality
  • Managing and operating complex data centers/server rooms
25

Treasury Management Services Analyst Resume Examples & Samples

  • Inputs pricing and volume data into the CamPlus and Weiland Account Analysis systems to ensure accurate and timely pricing activities for business analyzed and choice accounts. Exercises judgment to ensure that requested pricing adjustments have received proper approval. Acts independently and follows up with Sales Staff, Account Executives and Customer Delivery teams to ensure all data needed for pricing changes is documented. This requires an understanding of the bank’s pricing differences by product type and market. This data is used for the billing of Commercial, Business, Corporate and Choice (small business) accounts
  • Researches and analyzes customer account analysis information for Treasury Management colleagues. Independently reviews maintenance updates, billing changes and Account Analysis statements for accuracy and timeliness of changes. Provides supporting documentation as requested to ensure history of pricing and billing changes is documented. Responds to inquiries over the telephone or in writing. Exercises independent judgment by recognizing and recommending pricing opportunities to Treasury Management staff
  • Creates account information and performs maintenance transactions on the Core Bank system for multiple types of sweep accounts. Receives and reviews for completeness and accuracy the original sweep account agreements, follow-up with regional staff when there are issues, and ensures that sweep validation is completed. Completes all tasks within required Service Level Agreements to ensure maximum investment opportunity for customer
  • Completes Audit tasks as required to ensure compliance with Audit, BSA / AML and Risk and Compliance activities. This includes completion of ACH Risk Limit Change review, providing monthly documentation of Weiland maintenance changes and processing Audit Confirmations within established procedures
  • Provides operational support for the Correspondent Banking network by coordinating research requests with Analyst II. Responds to request for information from internal staff that supports these customers. Independently researches and resolves Correspondent Bank issues by researching access databases, Checkview system and Item Processing reports that provide transaction detail. Provide accurate, timely and professional feedback. Communicates directly with the external customer
  • Participates in special projects related to pricing and volume analysis where analytical review is needed to draw logical conclusions. Provide accurate, timely and detailed reporting using access, excel, Informent or other tool needed to present data in a logical format
  • Remits and report on individual customer accounts where interest is paid to multiple States (IOLTA/IBRETA)
26

Managed Services Analyst Resume Examples & Samples

  • Act a subject matter expert on CyberSource risk management products, providing informal support to other team members in dealing with questions and issues
  • Analyse transaction data with a view to optimizing risk management strategies for clients
  • Maintain knowledge of industry best practice and emerging trends and technologies within payment risk management
  • Role is key to executing CyberSource’s business strategy in Latin America, ensuring that ecommerce merchants can transact confidently using CyberSource services
  • 5+ years overall experience, with a minimum of 2 years working within a Fluent in Spanish and English (Portuguese is a plus) Strong communication skills, with the ability to write clear and concise reports in both English and Portuguese, and the skills to communicate complex concepts and results to customers via phone and email
27

Global Trade Services Analyst Resume Examples & Samples

  • Monitoring fund’s portfolio, processing security and cash transactions
  • Analyzing data and preparing reports
  • Responding to inquiries and resolving trade related issues for accounting teams
  • Driving for solutions by constantly looking at reducing risk and streamlining processes such as transaction completion and confirmation
  • Escalation of potential issues at the earliest opportunity
  • Highlighting issues and reporting root causes and trends back to the management
  • Participating in project-related activities
  • Ability to work independently, prioritize and meet deadlines
28

Bank Package Services Analyst Resume Examples & Samples

  • Responsible for the administration of the EBTPS platforms across banks. Activities include user management, access management & SOD validation, account provisioning etc
  • Responsible for executing periodic user review/audits as well as support the user assessments with the businesses
  • Responsible for maintaining all process documentation and SOPs for EBTPS platforms
  • Partner with EBTPS program team to assist in consolidations and migrations of EBTPS platforms
  • Responsible for managing the EFT landscape and ensure continued alignment with the Cash Transformation/simplification plan
  • Experience working with Banking Platforms (i.e. Citidirect, DBdirect etc.)
  • Excellent written & verbal communication skills with ability to interface and influence at multiple levels of the organization
29

Product & Infrastructure Services Analyst Resume Examples & Samples

  • Support Acquisitions/Divestitures and Business restructuring activities as they pertain to Product
  • Support disaster recovery and BCP activities related to product to ensure resiliency
  • Work with IT and Business stakeholders to address product-related issues
  • Work with banks/counterparties and 3rd parties to produce quality solutions and products
  • Coordinate with internal and external solution providers to define functionality needs and assist in configuration and build effort
  • Design and execute solution testing and training
  • Coordinate with business interface team to communicate deployment of operating framework and plan for running new processes to key users
  • Bachelor’s Degree in finance, accounting or related field and at least 2 years of experience within a corporate treasury organization or financial services business
  • Experience working with cash, banking or treasury systems
  • Strong interpersonal skills, can-do-attitude / self-starter
30

Mobile Services Analyst Resume Examples & Samples

  • Evaluate technical issues reported by wireless subscribers and perform appropriate diagnostics/troubleshooting (engaging wireless carriers as needed)
  • Assist wireless subscribers with activations of newly provisioned wireless devices. Coordinate transition to new device for subscribers who upgrade with same wireless number
  • Help wireless subscribers understand, interpret, and follow Wireless processes and policies
  • Assist with all aspects of onsite wireless inventory management including spare devices/accessories, blank SIM cards, batteries, and loaner devices, particularly as pertains to high risk travelers. Ensure that an appropriate level of each needed item is on hand. Decommission older inventory as appropriate
  • Assist IT Client Services with new device and upgrade questions and concerns
  • Support remote clients via jabber, land line, or email with activations/email
  • Maintain accurate, detailed inventory records of wireless devices and account information for high risk travelers
  • International roaming notifications, coaching, and assistance
  • Facilitate project work as needed, including but not limited to Executive special requests, and especially high risk traveler and/or NBC News global device deployments and related new device rollouts
  • Attend requested training sessions and conference calls
  • Be willing to assume responsibility for new or additional wireless operational tasks as they arise or evolve over time
  • 2+ years of related experience, ideally in a corporation or large company/enterprise
  • Must be comfortable and familiar with Wireless technologies, with iPhone and BlackBerry device experience strongly preferred
  • Superior attention to detail is required
  • Must be flexible to work after business hours, including potential evenings and weekends
  • Maintain customer focus and professional demeanor in a fast-paced and often demanding environment
  • Be able to work collaboratively within shared processing queues/platforms with at least two other Wireless Analysts and other IT teams
  • Establish a robust base of knowledge in the rapidly-changing wireless/mobile environment. Be able to adapt seamlessly to these changes as needed
  • Proficiency in Microsoft Excel, Word, and Outlook (Office 2010 environment will be used)
  • Ability to quickly learn web-based portals and processes
  • Work independently with minimal supervision when required. Prioritize and manage own workload, once a full understanding of the task(s) at hand has been confirmed
  • Experience within media entertainment industry, especially live broadcast company
  • Ability to learn and adapt in fast-paced environment
31

Infrastructure Services Analyst Resume Examples & Samples

  • Environment Setup and Readiness
  • Environment Strategy and Planning
  • Environment Issue Support
  • Line of Business Environment Integration Planning and Setups
  • Environment Maintenance & Patching
  • Centralized Relations and Communications
  • Experienced with Infrastructure components and the integration into application architecture (e.g. storage configuration, external load balancer, etc
  • Experienced with delivery of eCommerce solutions
  • Experienced with Configuration Management (i.e. release management, inventory management, migration, version control, change control, etc.)
  • Understand the software development life cycle and delivery
  • Experienced with creating project schedule graphs and charts (e.g. ms project plans, gantt charting)
32

Rohq-cti-global Batch Transmission Services Analyst Resume Examples & Samples

  • Responsible for the preparation and maintenance of new project rollout in global Data center changes to ensure smooth processing of data operations during UAT, OAT, PAT, and handling over to the project cutover team to the Global Enterprise Batch Services (GEBS) and Global Distributed Batch Services (GDBS) teams
  • Conduct pre and post reviews of new cutover schedules to ensure potential oversights/problems are detected
  • Immediate response to application abends and work with support teams to apply emergency fixes to minimize any delay of the new project
  • Coordinate with Project managers and Application teams to ensure optimum productivity in accommodating change in acceptance and production environments on all PAT, Cutover and Production activities
  • To update LCC team and Production unit on the changes to the production batch flow related to cutover
  • Coordinate with application team for the UAT and PAT cycles for all new project and provide status to the project management team before user signoff the project
  • Assist Technical Services in evaluating new products and solutions to streamline operations, improve productivity and perform administrator functions when required
  • Takes initiative and lead role in the project and handling over cutover activities
  • Ensure there is no conflict with processing activities during production cutover
  • Coordinate and work with Operations in maintaining QI daily for new cutover
  • Assist and direct the helpdesk officers in the operational matters
  • Responsible for the preparation of Production Acceptance Test (PAT) as well as project cutover schedules for daily, weekly, monthly and yearly to ensure smooth processing of data operations
  • Conduct independent review for all permanent schedule changes and post reviews prior to handover the daily task to the business as usual (BAU) team
  • Coordinate and work with the UAT Implementation team for the E2E handover prior to PAT and project cutover activities
  • Coordinate with support units to ensure optimum productivity in accommodating change in acceptance and production environments on all PAT, Cutover and Production activities
  • Provide PAT and project cutover updates to the Project Planning team on status of the project
  • To ensure compliance to Citigroup Information Technology Management Policies (CITMP) and Standards
  • Ensure all issues and resolution of the project meet GDCO standard (based on ISO document) throughout the entire UAT, PAT and Cutover cycles of each project
  • Prepare a project handover document, present it to GEBS and GDCO teams and address all issue/s raised by all recipients prior to handover of Production rollout into the Business as Usual (BAU) mode
  • Update project-related Virtual tickets during project ‘baby-sit’ period and assigned to the respective teams accordingly
  • The incumbent must have an extensive IT operations background gained within a large computing organisation
  • A sound history of building good relationships with partners and customers and strong customer focus
  • Confidence and previous experience of representing the needs of their group and presenting to senior management
  • Capability to absorb and understand technical information and impart the knowledge upon colleagues
  • The ability to work through problems in a methodical approach whilst under pressure and have a proven track record for delivering solutions
  • A self-starting and pro-active approach to their work
  • The job holder should be able to demonstrate a wide range of skills across the Data Centre disciplines and be able to challenge other technology groups with logical questioning
  • Standard skills in Microsoft products are expected
  • A general overview of many of the products/tools used across the Citi Data Centre environments is essential
  • Strong project analytical skills, with demonstrated ability to conceptualize and clearly communicate the findings, both verbally and in writing
  • Assertive, driven, ambitious and enthusiastic in achieving high quality results for projects
  • Excellent communication and interpersonal skills, with the ability to deal with people at all levels professionally
  • An experienced operations technologist with an appreciation of all data centre disciplines
  • Degree holder with minimum of 2-3 years of relevant IT working experience, preferably in a financial institution
  • Experience in Mainframe (IBM), Midrange (HP, SUN, AIX, linux) and Wintel operations, with a good understanding of batch scheduling tools
33

Territory Services Analyst Resume Examples & Samples

  • 4 – 6 years previous experience specializing in a similar role with 1 – 3 years’ experience within the entertainment industry
  • Extensive hands-on recent experience across a combination of the following technologies
  • Microsoft Client Operating Systems and related Microsoft products
  • Desktop security solutions including, but not limited to, Mcafee A/V and HIPS
  • System patching through Microsoft WSUS
  • Desktop imaging tools & methodologies
  • Client Encryption tools & methodologies, including Bitlocker, Credent
  • End user computing hardware troubleshooting and break/fix
  • A working knowledge of SCCM 2012 Enterprise Desktop Management system
  • A working knowledge of automated software package creation and distribution
  • A working knowledge of Active Directory
  • A working knowledge of MAC O/S
  • A working knowledge of IOS and Android mobile platforms
  • Familiar with ITIL processes, such as Incident and Change Management
  • Ability to build excellent working relationships
  • Strong organizational and planning skills including the setting of priorities
  • Excellent problem management and problem solving skills
  • Ability to understand customer needs and expectations, provide excellent customer service
34

IT Services Analyst Region Americas Resume Examples & Samples

  • Minimum of 4 years information technology experience
  • Bachelor's Degree in MIS, Computer Science or Engineering
  • Excellent, proven interpersonal, verbal and written communications skills
  • Proficiency with office computer equipment and software (e.g. MS Office)
  • Effective problem - solving skills
  • Ability to multi-task and be organized with multiple projects/tasks at one time
  • Displays and exemplifies professional integrity to all audiences
  • Analytical and conceptual thinking – using logic and reason, creative and strategic thought process
  • General IT background including common IT architectures and products (HW and SW)
  • Profound knowledge in IT Services and Application support processes
  • Project or process management (desirable in Automotive or industrial environment)
  • Proven experience in an international environment preferably in major IT Services organizations
  • Self-motivated and initiative in a virtual team
  • Cultural awareness and sensitivity
  • Builds sustainable relationships with colleagues and customers
  • Experience in IT Services and/or Application Support organizations (desirable in automotive or industrial environment)
  • 1 years of AMS, IT Operations or automotive experience
  • Master's Degree in MIS
  • CBAP
  • ISO 9000 or 27000 experience
  • Language skills (German, Spanish, Portuguese)
35

Investor Services Analyst Resume Examples & Samples

  • Responsible for daily market data capture, validation, and calibration across all data types required for modeled valuations including quantitative and qualitative adjustments
  • Responsible for producing and analyzing valuation movements within client portfolios on a daily basis. For some clients, this will also involve comparing and analyzing OTC valuations across multiple sources and the candidate should be able to clearly articulate the cause of any valuation differences
  • Establish and develop strong relationships with both internal and external clients
  • Assist with the on-boarding of new clients and products
  • Resolve ad-hoc issues, including queries related to third party valuation, procedures and processes
  • Work with VCG Product Development team with the New Instrument Development process
  • Strong OTC Derivative knowledge across all asset classes, including sensitivity analysis (pv01, delta, gamma, vega, theta, rho, etc.) and how these are generated and used to analyze OTC valuations
  • Previous Middle Office or Trading Desk experience (3+ years) with a strong background in derivatives essential
  • Strong working knowledge of derivatives systems and vendors (Calypso, Bloomberg, Reuters, etc.)
  • Ability to thrive in a fast-paced environment and self motivating
  • CFA / FRM, or progression towards, would be extremely positive
36

Global Loan Services Analyst Resume Examples & Samples

  • Ensure that documents are prepared and executed appropriately, trades are booked in Loan IQ according to information on executed trade documents, and preparation of circles booked in Loan IQ
  • Review of legal documentation where applicable (Trade confirmation, Assignment and Assumption Agreements and Funding Memos)
  • Liaise with relevant Operations teams to build or update deal and/or Counterparty information in Loan IQ
  • Collaborate directly with Traders, Sales and Syndicate to drive timely process to match business dynamics
  • Responsible for analyzing data, recognizing trends, formalizing conclusions, and presenting synthesized data to management
37

Investor Services Analyst Resume Examples & Samples

  • Very good command of English – necessary for daily communication and correspondence,
  • Strong analytical skills and focus on work accuracy – you’ll work on specific data – mistakes influence clients,
  • Financial Certificate such as IAQ/IOC (SII/CISI) or CIMA/CFA/ACCA will be an additional asset
  • Professional trainings necessary for the position held,
38

Senior Shared Services Analyst Resume Examples & Samples

  • Responsible for the day-to-day collection management of assigned accounts
  • Assists management in handling ad hoc account assignments escalated due to complexity
  • Assists management in preparing monthly collection targets and account analysis
  • Assists in coaching and development of more junior collectors
  • Assists in identification of accounts requiring escalation to management
  • Resolves, collects, and manages past due accounts and outstanding invoices. Duties include conducting pre-sale credit risk evaluations including financial statement analysis and analysis of data obtained from bank and trade references
  • Serves as a resource to lower level colleagues,
39

Asset Services Analyst Resume Examples & Samples

  • Asset Services broker dealer support, all components of mandatory and voluntary processing of corporate action events and reconciliation
  • Requires extensive market knowledge of US, LATAM and Canadian corporate action events. Including mandatory and voluntary events such as tenders, merger elections, conversions, rights and warrants subscriptions, tenders, spin-offs, and splits
  • Knowledge of DTC processing
  • Products include US Equities and ADR’s
  • Must be proficient in Broadridge DTCC and BONY systems
40

Asset Services Analyst Resume Examples & Samples

  • Daily reconciliation of differences between our books and records versus a third party cost basis system that are resulting from corporate action events, trade corrections, asset transfers, etc
  • Respond to queries relating to tax reporting discrepancies on institutional accounts
  • Update the reporting systems with corporate action events not supported by our vendor
  • Work with the team to create effective solutions in the cost basis reconciliation/reporting processes
  • Client focused and ability to manage risk
  • Ability to work with all levels of the firm and people with different backgrounds and experiences
  • Self motivated and able to work with minimal supervision
  • Previous experience within corporate actions a plus
41

Investor Services Analyst Resume Examples & Samples

  • Transcription of data from hedge fund application forms and dealing instructions received from investors onto various transfer agency systems and review for accuracy
  • Maintenance of client accounts on the systems to ensure that details are accurate
  • Liaise with investors of assigned client funds to clarify dealing requests and ensure that all documentation is complete and in line with company procedures
  • Respond to queries and requests in a timely and efficient manner
  • Perform anti money laundering procedures and obtain client identification documents to ensure compliance
  • Hold a third level qualification or equivalent
  • Have 2-3 years experience in fund administration
  • Have a working knowledge of MS Office
  • Be available at relatively short notice
42

Global Loan Services Analyst Resume Examples & Samples

  • Knowledge of loan markets, specifically Par Loan markets desired
  • Self-motivated and willing to assume extended responsibility
  • Ability to work in a fast paced environment, both independently and as part of a team
  • Can identify key control points within a process, and then provide assessment of the preventative and detective control
43

Risk Services Analyst Resume Examples & Samples

  • Conduct complex research reviews of both internal and external clients under minimal supervision. Maintain knowledge of appropriate research tools, methods and software, including banking systems and other vendor solutions
  • Research activities related to identified, or associated, subjects through a coordinated review process utilizing appropriate banking and vendor solutions with minimal supervision
  • Conduct analysis of data, identify risk and risk exposure, submit timely regulatory compliance filing when required, produce reports concluding research findings and communicate identified risk control recommendations to senior personnel and management. Provide continuous analysis in support of any risk control measures
  • Organize, critique and deliver all comprehensive research results based on in-depth analysis of databases. Summarize findings in a logical and clearly defined format abiding by industry standards
  • Accountable for providing analytical support in the completion of fraud cases. Continual close interaction between branch associates, customers, internal investigative staff and all levels of law enforcement is required
  • Identify areas of potential risk that would threaten assets such as credit, market, operational and regulatory
  • Maintain knowledge of loss prevention skills to assist the company in the identification and potential reduction in incidents of theft and fraud
  • Proactively research transactional anomalies and analyze information produced to detect any patterns of unusual internal or external conduct, identify risk policy breakdowns and recognize fraudulent activities. Responsible for detecting fraud, minimize and prevent losses resulting from high-risk fraudulent transactions
  • Maintain quality control standards and business recovery strategy for compliance with documentation and in-depth research coordination
  • Responsible for records management storage and retrieval
  • Support integrated relationships with interdependent departments and business units
  • Analyze and prioritize alerts received from vendor database containing threats, comments, internet posts and new articles relating to BB&T and/or executives/associates. Share alerts to the proper departments and initiate plan of action
  • Maintain current knowledge of basic legal notices and be able to review these notices, distribute to the proper line of business or act upon them accordingly
  • Bachelor's degree in a business related field, criminal justice, or comparable education and related training
  • One year of experience in investigative research with proven analytical and problem-solving skills
  • In-depth knowledge of local, state and federal laws related to financial crimes and banking regulations
  • Thorough working knowledge of the financial and operational transaction data, lines of business trends for business loan administration, money laundering and terrorist financing
  • Proficient in Microsoft Word, Excel, Access and PowerPoint along with navigation of internet websites and vendor databases
  • Three years of branch operations experience
  • Professional certifications relating to job function
44

Rates Trade Control Services Analyst Resume Examples & Samples

  • To ensure T0 trade data integrity (completeness, accuracy and timeliness). This mandate includes independent trade booking verification, validation of the end-of-day pricing environment (eg, curve marking timeliness/consistency)
  • To ensure completeness, accuracy and timeliness of post T0 trading processing and data flow
  • To Monitor and improve where needed transaction flow into all consumer functions (Operations, Finance, Credit and market risk), daily activity and proactively manage issue items
  • Assisting with new business initiatives, internal and external projects and query management – investigate and respond to risk, P&L, settlements, confirmations, legal and IT
  • EOD controls – report new business and amendments, monitor desk signoff, appropriately escalate open risks
45

Field Services Analyst Resume Examples & Samples

  • Minimum of 2 year(s) in a field environment supporting multiple client locations
  • CompTIA A+ Certification
  • OEM Certifications desirable
  • Windows 7 and Windows XP Operating System experience including break-fix, installation, troubleshooting, imaging, etc
  • McAfee Antivirus 8.8 or comparable antivirus software experience
  • Laptop / Desktop hardware break-fix experience
  • Business Size Printer troubleshooting and repair
  • Service Now or comparable ticketing system with SLA Driven automation
  • Some experience with Asset management as it relates to tracking, receipt and shipping of equipment within SLA
  • Software break-fix support experience
  • Must Have a Clean Driving Record
  • 8am – 5pm core hour work schedule subject to change due to needs of the customer
  • CompuCom supports Employment Equity and Diversity** Dallas-based CompuCom Systems, Inc. is a leading provider of end-user enablement, service experience management, and cloud technology services to Fortune 1000 companies. CompuCom partners with enterprises to develop smarter ways they can work, grow and produce value for their business. Founded in 1987, privately held CompuCom has approximately 11,500 associates and supports more than 4 million end users in North America. For more information, visit www.compucom.com
46

Authentication Services Analyst Resume Examples & Samples

  • Years of Related Experience: 3-5
  • Basic understanding of enterprise network (Load Balancing, Firewall, Proxy)
  • Must have good work ethic to follow documented process
47

Professional Services Analyst Resume Examples & Samples

  • Providing technical support in each of the end to end solution components and infrastructure items, understanding alternative packages and recommend the correct offering for the proposal i.e. Xerox versus third party comparison * Engage and assist other work streams, as required * Provide a support role during the testing and rollout of the technical solution within the guidelines of the contracted service * Assist in the design and implementation of the infrastructure, enablers and tools to produce the Management Information and Billing reports * Produce supporting documentation required as part of the Managed Service contract
  • MS Print drivers installation and configuration * Thin Client and direct IP Printing * Experienced creating detailed technical documentation * Understanding of ITIL / Configuration Management
  • Work with the sales team to identify opportunities and establish full customer requirements and act as the key contributor of technical content to complex customer proposals. * Where required, liaise and agree with 3rd Party providers to find innovative ways to integrate component software to provide a complete design for the customer requirements. * Proactively support the sales process providing customised demonstrations using customer’s own data/applications to provide observable proof of the integration of workflow within the customer environment. * Take responsibility for ensuring that all proposals have the correct proportion of support revenue specified. Also ensuring appropriate profitability and an ability to present the value proposition to the customer for all technical services and solutions, differentiating this from competitive offerings. * Define and manage the customer acceptance testing activity. * Ensure requirements are agreed and documented with appropriate success criteria. * Lead/project manage the technical implementation team (Xerox, 3rd Party and customer resources) to provide the agreed services to ensure customer expectations are met. * Maintain on-going customer relations, identifying and promoting any additional opportunities for applications and page volume growth. * Display a professional image in all interactions with customers to ensure that Xerox is perceived as the company of choice
  • Minimum: Bachelor's Degree, IT / IT & Business Degree or equivalent * Minimum: Experience of working in a technical sales support role, consulting with customers to develop relationships and common objectives. * Minimum: Experience of selling value added services as part of a sale and/or working in digital and traditional print industry, including knowledge of related workflows. * Minimum: Able to initiate and lead projects * Minimum: Expert in at least one industry standard platform and a variety of applications/workflow technologies * Minimum: Technical experience of developing and implementing Xerox workflow systems and / or print management systems and shares that expertise with others in the team. * Minimum: Knowledge of, or specific experience in, relevant technologies * Minimum: Ability to articulate in an ‘easy to understand manner’, complex systems and technologies to audiences with a variety of different levels of understanding. * Minimum: Ability to translate customer requirements into working systems. * Minimum: Develops and maintains a network of contacts both internal and external. * Minimum: Able to absorb complex technical information and communicate effectively to both technical and non-technical audiences. * Minimum: Demonstrable ability to lead and deliver strategically important projects through to completion. Competency Requirements: One Professional Services Analyst role with three proficiency levels: Practitioner, Proficient and Mastery. Career progression within role is defined by SFIA competencies and validated by experience. The competency levels for this role description are set at the Proficient level. Professional Services Analyst (Proficient)
48

Professional Services Analyst Resume Examples & Samples

  • Analyze the clients’ business requirements, application and technological needs to recommend the appropriate configurations for solutions / services offerings to ensure optimum utilization of fully integrated client solutions
  • Where required, liaise and agree with 3rd party providers to find innovative ways to integrate component software to provide a complete design for the client requirements
  • Proactively support the sales process providing customized demonstrations using customer’s own data/applications to provide observable proof of the integration of workflow within the customer environment
  • Take responsibility for ensuring that all proposals have the correct proportion of support revenue specified. Also ensuring appropriate profitability and an ability to present the value proposition to the customer for all technical services and solutions, differentiating this from competitive offerings
  • Define and manage the customer acceptance testing activity
  • Ensure requirements are agreed and documented with appropriate success criteria
  • Conduct or manage file/application testing, configuration documentation and clone file creation
  • Lead or participate in the technical implementation of clients solutions to include device and network configuration software installation, application development and implementation of supported products, solutions and services
  • Conduct activities (documentation, clones files, etc.) to transition support to steady state
  • Utilizes system analysis techniques to resolve network communications, file submission, application workflows, image quality and data stream programming issues that affect print / image output in support of hotline escalation (as required)
  • Maintain on-going customer relations, identifying and promoting any additional opportunities for applications and revenue growth to include fee based Professional Services
  • Display a professional image in all interactions with customers to ensure that Xerox is perceived as the company of choice
  • Maintain a high level of expertise on Xerox and industry standard solutions, 3rd party application software offerings, client operating system / application software and network environments
49

Business Services Analyst Resume Examples & Samples

  • Minimum 2 years of experience in a banking operations environment required
  • Minimum 2 years of experience writing and developing reports required
  • Minimum 2 years of experience in writing and developing reports with applicable business systems using tools such as Brio, MS Query, MS Access, Crystal Reports or Business Objects required
  • Prior banking experience and extensive experience writing and developing reports, and sales and financial modeling
50

Business Services Analyst Resume Examples & Samples

  • On-going authoring and production of written research to promote investment views
  • Marketing of those views to internal and external clients
  • Leveraging relationships with companies under coverage as part of channel checks and due diligence efforts
  • Organizing ad hoc roadshows, client events and conferences
  • Data gathering, aggregation and analysis
51

Infrastructure Services Analyst Resume Examples & Samples

  • Support Environment Management related activities for all the Major Enterprise Releases
  • Effectively manage Issue support and resolutions in all the non-prod regions like DEV, IST, QA, and Performance environments
  • Develop Quality Center metrics and track the defects
  • Coordinate with Devops team on the build/deployment status and ensure the environments have been validated and are in Target Statement
  • Work with project team resources to ensure environment readiness prior to planned turnover dates
  • Documentation on Environment Support Activities
  • Identify the Process Gaps and streamline the process for a better quality of service
  • 5-7+ years of professional Information Technology experience in a large enterprise level environment
  • Experience with Project Management or Business Management/Analysis
  • Knowledge or experience supporting Software Development Life Cycle delivery
  • Experience with Incident/Problem management support is a plus
  • Knowledge of Configuration Management processes and procedures (i.e. release management, inventory management, migration, version control, change control, etc.)
  • Experience interacting with and supporting various stakeholder groups
  • Strong Organizational skills; track large amounts of data and activities
  • Experienced with creating project schedule graphs and charts (e.g. ms project plans, gantt charting
  • Excellent MS Office skills with Excel and PowerPoint
52

Global Multi Asset Portfolio Services Analyst Resume Examples & Samples

  • Responsible for day to day tasks, resolution of issues, as well as longer term projects
  • Required to perform oversight of all internal and external deliverables and track the agents performance against the established Service Level Agreement for their strategies, addressing operational deficiencies where required
  • Assist the team on take-on, termination, and transition of new client or fund mandates, the review of client Investment Management Agreements (IMA), IMA amendments, and market registration status for their assigned strategies
  • Monitoring of reconciliations, client reports and assist in resolution of trade fails, breaks and claims
  • Actively own cash management function across assigned strategies and work with State Street, Trading team and external counterparties/custodians to ensure sufficient funds are available on settlement date
  • Proven record of collaborating with colleagues across geographic and functional boundaries
  • Satisfied investment and trading team
  • Controlled processes demonstrated by metrics and risk incidents
  • Ideal candidate will have upto 2 years experience in Investment Management Operations, and have exposure to Equity and Fixed Income products
  • Bachelors Degree or equivalent (Finance, Economics or Accounting preferred) and demonstrated, proven experience in Financial Services Operations or similar role
53

Aladdin Product Services, Analyst Resume Examples & Samples

  • Excellent written and verbal communication skills in English. Able to engage in clear and concise communication, both verbally and in writing
  • Good understanding of financial industry, functions, and product knowledge
  • Technology background (Unix, SQL, C++) a plus
54

Infrastructure Services Analyst Resume Examples & Samples

  • Manages/oversees multiple projects including but not limited to customer connectivity, equipment/hardware upgrades, roll-out of new connectivity offerings, and Network Site Acceptance activities
  • Creates project plans and standardized process documents in accordance with CME methodology and standards
  • Develops project reporting metrics and provides status updates to stakeholders on a regular basis, including analysis of potential milestone risks and/or loss
  • Excellent verbal/written communication and organizational skills are essential to communicate, interact, correspond, and coordinate with both internal and external resources
  • Responsible for conducting customer and carrier design reviews for non-standard implementations as well as engaging appropriate CME Group subject matter experts as needed
  • Conducting service review meetings with customers (The purpose of these meetings is to share relevant information and gather feedback in the following areas; service experience, product roadmap, Co-Location connectivity offerings and space/power utilization. The output from these meetings will influence our product roadmap and space/revenue forecasts.)
  • Facilitates both technical and informational calls with internal and external customers to gather data, answer questions, and/or make recommendations based on customer criteria around the offered products and services
  • Works to identify efficiencies and/or cost reducing opportunities within the team's scope
  • Captures lessons learned to identify opportunities for improvement and make constructive suggestions for change
55

Global Portfolio Services Analyst Resume Examples & Samples

  • Build long-term working relationship and develop a close-working partnership with other business units by acknowledging requests received, coordinate within GPS groups and providing estimate of response time
  • Service and build strong business relationship with internal clients (such as: portfolio managers, traders, compliance) within Invesco globally by executing tasks outlined in the Support Services global support Service Catalogue
  • Setup, maintenance, review and validation of security master, brokers and various reference data elements
  • Deliver production support tasks accurately and in a timely manner that meet informal SLA. Participate in data reconciliation process between various internal systems as needed
  • Participate in research and analysis of GPS related data (e.g. security master, new instruments, portfolio position / cash) in support of the creation/maintenance of Invesco specific data elements
  • Perform analysis, User Acceptance Testing and rollout support on new business requirements/projects (e.g. upgrade/enhancement of applications used)
  • Proactively contribute ideas and participate in continuous improvement initiatives
  • Maintain and update documentation on Support Services global and regional operational procedures
  • Validate and ensure data override requests conform to Invesco's Data Standard; conduct research/analysis and escalate issue to appropriate Data Governance bodies as needed
  • Maintain an overall understanding of the assigned investment strategy, i.e. cash weights, financial instruments within the portfolio, Sec Lending participation, cash management, etc
  • Calculate and verify current day and net investable cash in multiple currencies for portfolio managers and resolve discrepancies within established deadlines
  • Assist as needed with the resolution of escalated position exceptions prior to market open
  • Assist, with minimal guidance, on complex escalated position, cash, coupon payment reconciliation breaks requiring non-standard research and problem solving abilities to solve outages
  • Effectively lead with minimal supervision account transition discussions for North America Portfolio Operations to ensure successful account launches, transactions related to the movement of securities, custody changes, and liquidations
  • Minimum 2-4 years' securities industry experience
  • Strong knowledge of investment products globally is required
  • Knowledge of market data services such as Bloomberg and Reuters is required
  • Must know data management applications (e.g. CADIS, Eagle PACE), order management systems (e.g. Charles River, Aladdin), portfolio administration applications (e.g. Eagle STAR, Portia, FMC) and fund accounting applications (e.g. PAS, Eagle STAR)
  • Must have a general understanding of the end-to-end investment services processes such as security master set up/maintenance, trade entry, trade process, settlement, valuation, corporate action processing and fund accounting
  • Excellent interpersonal skills to communicate effectively and ability to develop a rapport with internal and external stakeholders at all professional levels. Customer focus and with a keen interest in providing superb services to clients
  • Excellent written and verbal communication, interpersonal and conflict resolution skills
  • Experience in communication with all levels within a global organization a definite asset
  • Very strong organization skills, detail oriented, with an ability to understand the big picture and work under pressure with tight deadline
  • Excellent research & analytical as well as problem solving skills
  • Ability to work independently and contribute/cooperate in a global team environment is critical
  • Must show the ability for good judgment, establish priorities and concentrate on detailed information under pressure on a daily basis
  • Aptitude for mathematical calculations and ability to analyze detailed numerical data
  • Strong Microsoft Office skills – in particular Excel, Access, Word, PowerPoint, Project and Vision
56

Ediscovery & Internal Investigation Services Analyst Resume Examples & Samples

  • Provide support and on occasion lead security investigations when required
  • Support the information security lab used for processing investigation and forensic efforts
  • Degree in computer science or a related discipline
  • English language skills - excellent written and verbal communication
  • 3+ years of experience in one or more of the following
  • Certification Requirements:Candidates must hold or be actively pursuing related professional certifications such as CISSP, Security+, EnCE, ACE, GCFE, GCIA
57

IT Services Analyst Resume Examples & Samples

  • General knowledge of technology hardware
  • Budgeting and Expense management
  • AD Administration
  • Mobile Device Support in an Exchange Environment
  • Help Desk Environment
  • Ticketing System
  • Imaging and machine deployment
  • Knowledge of Dell hardware platforms
  • Knowledge of Apple hardware platforms
  • Group Policy
  • System Center Configuration Manager (SCCM)
  • Casper Suite (JAMF software)
  • McAfee ePo Console
  • Mac OSX
58

Investor Services Analyst Resume Examples & Samples

  • Ensure the team maintains up to date, written procedures for all of the team`s responsibilities and actively monitor that these are adhered to
  • Assist in the identification of training requirements within the team and actively support the design and implementation of any required training
  • Effective organisation skills
  • The ability to work independently with minimal supervision
  • Good attention to detail with high levels of accuracy and the ability to instil this culture with a team
  • Effective interpersonal skills and the ability to adapt these to work with both external and internal clients
59

Investor Services Analyst Resume Examples & Samples

  • 2+ years of work experience in the Financial Services industry
  • Bachelor's Degree in Finance or related field
  • Investor Services background
  • Microsoft Office/Suite proficient (Excel, Outlook, Word, etc.)
60

Market Index Services Analyst Resume Examples & Samples

  • Requires conceptual knowledge of theories, practices and procedures within a discipline. Requires guidance on task initially and requires supervision. Is working in a smaller defined area of the role, this continues to expand as the employee gains more confidence and capability
  • Applies general knowledge of business developed through education or past experience. Often needs help understanding the commercial side or key business drivers impacting the task/decision
  • No supervisory responsibilities; accountable for developing technical contribution
  • Uses existing procedures to solve standard problems; analyses information and standard practices to make judgments
  • Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines as described by supervisor
  • Exchanges straightforward information, asks questions and checks for understanding
  • Learns what is expected regarding accuracy and thoroughness so that sufficiently detailed information is logged correctly
  • Learns to use Microsoft® and other Nasdaq supported applications
  • Effectively addresses customer concerns and works to further their long-term interests
  • Follows directions and supports senior team members in responding to customer needs
  • Actively listens to customers and performs necessary duties consistently and reliably to meet customer expectations
  • Acquires basic knowledge of specific security types, trading mechanisms, and asset classes
  • Builds basic understanding of financial markets through research
  • Researches information about current funding, investment and advisory services rates and summarizes results
  • Acquires basic knowledge of systems and databases through completing routine responsibilities
  • Completes routine activities by using financial systems and technologies
  • Completes basic quality review checks on data
61

Business Services Analyst Resume Examples & Samples

  • Raise the MICAW request for a material extension basen on a ticket received from marketing or customer service
  • Defining the exception delivery plant
  • Workflow management through the MICAW tool, and ticket re-assignment as needed to complete all remaining information including
  • Master Data Management for costing and Local Distribution Centre extensions
  • Legal, Lab and EHS approvals
  • Pricing Operations for Listing and Price
  • Activate the CMSO Sales Organisation material extension
  • Close the ticket
  • Minimum 1 years equivalent work experience preferred
  • Knowledge of Master Data Management, Customer Services
  • Tenacious, effective at chasing activities through to completion
62

Treasury Services Analyst Resume Examples & Samples

  • Bank Account Administration: Open/Close and maintain all North America corporate and retail bank accounts as needed
  • Treasury Database: Ensure the treasury database is maintained and updated on a daily basis
  • Bank Fee Analysis: Analyze retail bank fees
  • Documentation: Develop and ensure all banking related standard operating procedures are kept accurate and current
  • Open Account and Supply chain: Tracking of Open account program and related metrics
  • Daily Cash Position: Participate in setting the daily cash position, short-term forecasting and payment processing
  • Cash Journal Entries: Assist in recording all cash activity to the GL
  • Treasury Workstation: Support the daily maintenance of the treasury workstation
  • Evaluate opportunities to leverage technology, standardize processes and increase operational efficiencies
63

M HIS Nosology Services Analyst Resume Examples & Samples

  • Respond to inbound customer support calls and e-mail inquiries for medical record inpatient and/or outpatient coding and grouping problem resolution
  • Represent 3M HIS in communicating with external customers and related 3M departments in the following
  • Customer issues, inquiries and problems with regard to medical record coding and grouping
  • Education on coding, documentation, compliance and working with 3M HIS Codefinder
  • Dealing with software concerns/problems using discretion and independent judgment
  • Maintaining relationships with customers by understanding their needs
  • Identification of areas of opportunity to improve communication and efficiency of operation and customer satisfaction
  • Must be able to work from home office
  • This position will be a 8hr fixed shift within the department support hours of 5:30am MT – 6:30pm MT. This would include the appropriate breaks
  • High School diploma or GED or higher
  • AHIMA Coding Certification: RHIA, RHIT or CCS
  • Minimum five (5) years of hospital inpatient and/or outpatient coding experience
  • Associate's Degree in Health Information Management
  • Preferred seven (7) or more years of hospital inpatient and/or outpatient Coding experience
  • 3M HIS Codefinder experience
  • Familiarity with ICD-10 coding systems
  • Experience working in a teaching, auditing or consulting environment
  • Proven experience providing positive customer service, good communication and problem solving in a fast-paced environment
  • Knowledgeable of new trends in clinical management and health information systems for clinical and physician services areas
  • Proven ability to manage multiple tasks and meet deadlines
  • Excellent problem solving, analytical and organizational skills
  • Proven ability to work independently in a fast-paced environment
  • Proven ability to maintain a positive attitude in a team environment
  • Strong computer skills including proficiency in Microsoft Word, Excel and PowerPoint
64

Portfolio Services Analyst Resume Examples & Samples

  • 4+ years’ experience must include
  • 4+ yrs experience in portfolio management, including resource planning and allocation and project prioritization
  • 2+ yrs experience maintaining, configuring and administering PPM tools
65

Field Services Analyst Resume Examples & Samples

  • Acts as business advocate between customers and I.S. departments. Channel feedback from face-to-face contact to drive improved service satisfaction
  • Perform duties and responsibilities specific to department functions and activities, and other duties and responsibilities as required or assigned by supervisor
  • Should be aware of the government regulations relation to the installation and operation of the telecommunication systems
  • Associate degree required, four year college degree preferred and/or equivalent 12 years industry experience
  • Relies on extensive experience and judgment to plan and accomplish goals, as well as part of a team
  • Experienced with completing tasks and meet deadlines fast- paced, high stress environment
  • Working knowledge in MS Windows based environment. MSCE
  • A plus
  • Working Experience with creating images and testing images Wide range of working knowledge Planning and organizing Excellent customer service skills including ability to provide information at all levels
  • Working experience following and creating documented processes and procedures. (proofing and updating)
  • Working knowledge of MS Office (strong Outlook and Excel a plus)
  • Knowledge of request/problem documenting and tracking skills
  • (Remedy, ServiceNow, Cherwell)
  • Working Knowledge with Citrix products and publishing a plus Working experience with Audio visual /Projector setup Knowledge of Retail banking and financial applications a plus Working Experience with Printer configuration service and support
  • Working knowledge of networking principles, practice and
  • Technologies (TCP/IP protocol suite). Working Knowledge of remote control tools
  • Working knowledge of projects management
  • Executive support experience a plus. Experience in trading support
  • Working experience with software distribution systems a plus
  • (Marimba, SCCM)
  • Working experience with MDM (BES, GOOD) Knowledge of device/data encryption a plus Familiarity with VMWare products a plus Familiarity with ITIL and IT service management
66

End User Services Analyst Resume Examples & Samples

  • Provide technical support/solutions for all technology equipment (Virtual and physical desktop, laptop, Mac, Printer, Video Conference)
  • Front-line problem support, prioritization and fixing, collaborating with our regional technology teams and local vendors
  • Provide technical advice and solutions to colleagues with varied technical backgrounds
  • Consult / discuss with internal business teams or external parties to produce new solutions to challenges
  • Good understanding of FIL technical / security policy to manage office environment
  • Extensive knowledge of Windows PC / Server operating systems and enterprise collaboration tools
  • Project support for technology projects assisting project managers
  • Contribute to infrastructure projects assisting project managers
  • Incident support, Problem/Change management
  • Support BCP initiatives for business critical functions
  • Support enterprise mobile solutions (Good for Enterprise, VPN)
  • Confident and strong communicator
  • At least 4 years experience working in a IT support environment
  • Demonstrates a high level of commitment to client experience
  • Demonstrates effective problem solving skills
  • Organised with good attention to detail
  • Structured and methodical in problem solving with the ability to prioritise and manage time effectively
  • A positive can do – will do attitude is essential
  • Experience in Banking, Finance or ideally Fund related business
  • Graduate Calibre or HNC and Industry Recognised Qualifications – MCSE
  • Qualification in ITIL Foundation IT Service Management is an advantage
  • Apple Mac OS X literacy is a must
  • Mobile management experience using MDM solutions (MobileIron)
  • VIP support experience
  • Familiar with agile delivery methods is an advantage
67

Position Services Analyst Resume Examples & Samples

  • Position and Trade reporting – To ensure that daily reporting for internal and external FIL customers is produced and delivered within agreed timeframes and standards. Undertake any necessary reconciliations to ensure that data is accurate within the reports
  • Position and Cash queries – Investigating and responding to queries received from the consumers of ISFA position data related to security, derivative and cash holdings
  • Holdings Reconciliation – To ensure that when the Position Service overwrites the securities holdings in the trading system that they are all correct and that any differences are logged onto the database for investigation by the relevant ISFA team. Also to ensure that the legacy holdings reconciliation processes for Invest1 to AS400 and Insight are completed
  • Escrow Processing – To ensure that any escrow updates are correctly processed into the appropriate trading system. Any requests that are n’acked are repaired and any issues resolved with the escrow originator. Provide support for any queries received from the Front Office related to share availability. Proactive management of the escrow universe ensuring that trading systems correctly reflects the current tradable position
  • To ensure that daily reporting for FIL customers is produced and delivered within agreed timeframes and standards. Undertake any necessary reconciliation to ensure that data is accurate within the reports
  • To support and undertake, as needed, the resolution of escrow related queries
  • To support change and project initiatives when required
  • Contractually 37.5 hours per week with potential for shift patterns. Bank holiday coverage is required for this role
68

Efficiency Services Analyst Resume Examples & Samples

  • Generation, analysis and presentation of complex MI and associated commentary to suit varying audiences
  • Creation and implementation of re-usable processes, procedures and templates
  • Proactive and highly organised, with strong time management and planning skills, meticulous attention to detail and a proven ability to multi-task
  • Good communicator with excellent stakeholder management skills
  • Excellent analytical and numerical reasoning skills
  • Good problem solving and organisational skills
  • Intermediate to advanced use of MS products to enable manipulation of data and MI to deliver/publish required reporting
  • Able to meet tight deadlines and remain calm under pressure
69

Consumer Services Analyst Resume Examples & Samples

  • Maintain Centers performance information updated
  • Identify, recommend and implement (if necessary) upgrades or new reports
  • Assist management providing statistical information they may require
  • Monitoring and reporting performance by day, week and month and reporting concerns and trends to NCAC Managers
  • Compares and review historical and current data to detect trends and business performance indicators to help senior and middle management make adequate decisions
  • Other tasks and projects as assigned
  • Analytical skills and ability to plan, organize and prioritize information
  • At least 2 years of Engineer/Stats/Business Admin studies
  • Ability to multitask and meet deadlines
  • Able to maintain a professional attitude while working in a fast-paced environment
  • Advanced proficiency with Microsoft Office application, especially in Excel
  • Good interpersonal and exceptional communication skills, sharing and informing routinely to assure collaboration between Operations and Management
  • Able to maintain information confidentially
  • Goal-oriented, proactive and committed to reaching high standards
  • At least 1 year working as Regular agent in the Center
  • Achieving minimum goals in QA and Productivity during last quarter
70

Provider Services Analyst Resume Examples & Samples

  • Lead/coordinate cross-functional teams to facilitate collaboration, coordination and engagement of appropriate business areas for assigned initiatives/projects. Identifies and documents business needs and objectives, current operational procedures and gaps, and recommends operational and process improvements. May involve user acceptance testing for those projects with Provider Services impact
  • Develop, monitor, track, and manage project plans, including regulatory filing project plans, including goals, strategies, tasks, and meeting timelines for assigned initiatives
  • Ensure compliance with Health Net processes, and regulatory and legislative requirements related to Provider Network Management and contracting providers (First Tier and First Tier’s Downstream Entities) for the Western Region by performing regular monitoring, tracking and reporting to management on all assigned compliance metrics. Responsibilities include development, implementation, monitoring, tracking, reporting, and closure of any corrective action plans needed for any compliance deficiencies. Responsibilities include leading or participating in compliance audits related to Provider Network Management and contracting providers for the Western Region
  • Develop and conduct associate training or communication to PNM associates relative to operations’ initiatives and process improvement. Provide education outreach to associates and contracting providers when identified
  • Three to five years experience in provider relations, provider contracting, health plan operations or health care/medical office environment
  • Prior work experience in Insurance Industry, and/or Health Care industry preferred
  • Customer Service experiences a plus
  • Experience in Health Care administration or related field
  • Strong analytical and problem-solving skills, customer focus, and expeditious follow-up skills
  • Outstanding communication skills including excellent verbal, written, and presentation abilities
  • Ability to prioritize and multi-task while paying attention to detail and meeting tight deadlines
  • Proficient in Microsoft office (Word, PowerPoint and Excel)
71

Shared Services Analyst Resume Examples & Samples

  • Directly responsible for gathering and compiling data for high level reporting requirements i.e. worldwide financial statistics and worldwide credit metrics; distributed world company wide. Also responsible for compiling and structuring the HSI core quarterly Bad Debt Reserve requirements for senior management review
  • Provides credit risk analysis of large exposure accounts. Gives recommendations for credit limits and opinions on customer credit worthiness. Prepares financial risk models for all core customers with credit limit exposures greater than $200k
  • Interact and act as a liaison with other departments, units, or organizations with regard to Credit projects and issues. Responsible for being an analytical resource for all projects, coordinating the efforts of the management team. Periodic briefings / updates are required to be given to the senior management team
  • Responsible for the weekly / monthly creation and distribution of A/R tracking and management requested reports. To provide feedback to management regarding trend analysis of top accounts, accounts over their credit line and other reports
  • As an analyst this person will interact directly with management to organize and download reporting requests. The analyst will determine the best source of information and judge the team’s ability to provide the data
  • Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in a manner that is in compliance with all Company policies and procedures including Worldwide Business Standards
72

Treasury Services Analyst Resume Examples & Samples

  • Perform day-to-day support of the organization’s need for commercial bank services, including opening and closing bank accounts, analyzing banking services, managing user access and controls, and resolving requests from internal customers
  • Act as operational point of contact between commercial banks and internal business units to coordinate or communicate updates regarding bank account product or service changes
  • Provide support for assessments of bank services and identify and assist in the implementation of treasury best practices
  • Identify and drive process improvements in corporate treasury operations, utilizing treasury management system, banking platforms, and other analytical tools
  • Monitor department budget forecast and variances and present analysis to management
  • Prepare and present periodic management-level reports
  • Maintain and validate department procedures to ensure compliance with the organization’s regulatory responsibilities
  • Contribute to assessment of adequacy of internal controls, documentation, backup/redundancy, and disaster recovery procedures intended to ensure continuing and secure operations
  • May serve as lead point of contact for risk assessments, internal and external audit and regulatory functions on matters related to Treasury Services
  • Assist in the execution of various team projects pertaining to all Treasury Services business
  • Must have experience in a financial institution environment, preferably in a Treasury or Treasury Services function
  • Proficient in Microsoft Office suite of products. Intermediate to advanced excel user preferred (pivot tables, logical, reference and lookup excel functions). Experience working with SharePoint a plus
  • Prior knowledge of commercial banking applications, Treasury Management Systems (Treasury Workstations) a plus
  • Certified Treasury Professional (CTP) a plus
73

Configuration Services Analyst Resume Examples & Samples

  • Basic understanding of relevant operational process area (software engineering and support, infrastructure services and business process services)
  • Basic knowledge of any one of the Quality Assurance Models (ISO 9001, 20000, 27001, CMMI, PCMM, Six Sigma techniques)
  • Basic Knowledge of Audit process
  • Basic Understanding of MS office applications and Good knowledge in MS Excel and MS word
  • Good communicating skills
  • Basic skills on Process Documentation
74

Professional Services Analyst Resume Examples & Samples

  • Penultimate year students (Sandwich Degree)
  • Excellent analytical skills (including Microsoft Excel) and attention to detail
  • Strong written, oral communication and presentation skills
  • Experience (internships) in management consulting, IT consulting, market research, and/or enterprise software will be nice to see. Demonstrated interest in technology is a must
75

Professional Services Analyst Resume Examples & Samples

  • 1-2 years of client management or similar experience (or recent university graduate with significant internships or project management)
  • Proven track record of meeting and exceeding goals
  • Experience in management consulting, IT consulting, market research, and/or enterprise software preferred
  • Demonstrated interest in technology
76

Business Services Analyst Resume Examples & Samples

  • Excellent communication skills, both written and verbal in English. Any other language is a plus
  • At least 3 years experience in a customer service environment
  • Strong computer skills (MS Office, advanced knowledge of Excel)
  • Ability to manage multiple projects simultaneously and prioritize tasks
  • Attention to details, flexibility and delivering accurate results when working under pressure
  • Capable of adapting to changing priorities and good time management skills
  • Demonstrates customer service ethos, excellent interpersonal and communication skills
  • Advanced knowledge of another language (except English) is a plus
77

Site Infrastructure Services Analyst Resume Examples & Samples

  • PC Lifecycle Management, including Provisioning, Asset Management and Disposal. May also assist with disposal of other infrastructure assets
  • Must reside within a 50 mile radius of work location; no relocation benefit offered
  • 5 plus years of IT experience supporting Windows operating systems and PCs
  • Microsoft Operating Systems
  • Miscellaneous Equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc
  • IT Service Management - Asset Management, Incident Management, Request Management, Problem Management and Change Management
  • Intermediate level phone skills in order to provide support virtually
  • With minimal supervision of a supervisor or senior peer, participate in Merger and Acquisition activities such as site closure, opening and relocation
  • Work environment ranges from office to manufacturing floor situations
78

Position Services Analyst Resume Examples & Samples

  • Validate full range of international corporate actions, from simple events such as Cash Dividend and Returns of Capital, to more complex events like Mergers and Optional Exchanges
  • Perform front to back processing of corporate action events, including set up, validation, payment and reconciliation
  • Extensive interaction with various departments including international Position Services groups, Prime Brokerage and Controllers
  • Field high volume of diverse inquiries from various consumers, business units and stakeholders
  • Interface with external corporate action data providers, counterparties, industry utilities and third party service providers
  • Scrutinize day to day processes, technology platforms and workflows, and identify and implement opportunities for enhancement and improvement
  • Participate in system testing and respond to ongoing demands for increased coverage and service
  • Proficiency in navigating internet and web-based applications
  • Interpret wide range of reference materials. Utilization of 3rd party information providers interfaces (e.g. Xcitek, Bloomberg, SWIFT, etc.), as well as those of Agents and Exchange
  • Write technical documents, business specs, test plans and scripts
79

Junior Field Services Analyst Resume Examples & Samples

  • Respond to requests for technical assistance in person, via phone or electronically
  • Diagnose and resolve hardware (laptops, desktops, printers, etc) and software issues
  • Operational Systems (Windows)
  • Network
  • Mobile devices settings (Smartphones and Tablets – iOS, Android and Windows)
  • Log all field services interactions
  • Track and route problems and requests documenting resolutions
  • Prepare activity reports
  • Inform recurring problems to managers
  • 1 year of previous experience as IT Field Services
  • Preferably studying an IT relevant college course
  • Learning skills
  • Problem-solving
  • Team interaction
  • Service Mgmt & Ops
  • Services
80

Build & Provisioning Services Analyst Resume Examples & Samples

  • The Build Coordinator controls the lifecycle of all Server Build/Decommission Requests
  • Receive approved Server Build and Decommission requests via email, then review, coordinate, implement, and process requests
  • Review Architecture diagrams and Server Build sheets to confirm Standards and Cost Model accuracy
  • Create and Submit Server Build or Decommission tickets in ServiceNow, on behalf of the Requesters (project managers)
  • Initiate Server Build and/or Server Decommission Templates to be processed in ServiceNow Change requests
  • Relate the correct Task Group Template to be used, then coordinate/assign required implementation resources
  • Install Server OS (Windows or Linux) on a VM or Physical asset, as well as Cluster Services, and Core Applications to host a server
  • Configure Server OS and Cluster Services, implement server conversions and migrations such as P2V, Snap Shots, and Ghost
  • Coordinate work with Networking, Storage, Database Administration, Messaging and Collaboration, and Account Management teams
  • Follow up on any delayed Tasks, Service requests, and Change requests, to avoid missing key SLA dates
  • Confirm ServiceNow assessment from Requesters are satisfactory when builds are completed, follow through with required escalations
  • Design Process Flows when deemed necessary, update ServiceNow Templates when changes arise, document procedures if changed
  • Generate and provide reports on servers built, be sure Inventory updates into the asset management database occurs
  • Basic to Advanced Windows Server Operating System Installations
  • Limited Linux Operating System Installations
  • Ability to demonstrate sound judgment and be able to prioritize assignments
  • Ability to work and communicate with a diverse Service Delivery/Project Management staff located throughout multiple regions
  • Ability to deal efficiently with escalations and difficult situations under pressure, resulting in different persons demanding services be restored
  • Excellent interpersonal, communication and organizational skills
  • Advance knowledge of ticketing systems (ServiceNow)
  • Strong working knowledge in ITIL Incident Management
  • Strong knowledge on Office tools (Excel, Word, Access and Visio), as well as Sharepoint
  • Advanced knowledge to support, maintain, and implement VMware Templates
  • Advanced Windows Systems Administration, building and supporting Windows 2008 Servers (legacy Windows 2003 possible)
  • Limited Linux Systems installations experience
  • Project Management and/or Problem/Change/Release Management work experience
  • Basic knowledge of Dell server hardware including Dell Blade server hardware
  • Basic knowledge of VMware ESX
  • Understanding of IP protocols, networking and domain administration
  • Basic Knowledge of SAN and NAS Storage
  • Experience in cross-platform environments would be a plus (Linux, Unix HPUX, Windows 2003/2008/2012)
  • 3-5 years of relevant work experience
81

DPO Shared Services Analyst Resume Examples & Samples

  • Spreads borrower interim and year-end financial statements in Moody’s Risk Analyst (MRA) (and potentially in other software programs as well, if applicable)
  • Tests interim and year-end covenant compliance calculations
  • Prepares Ongoing Monitoring packages and Periodic Assessment packages
  • Prepares credit approval packages on small (relative to total credit exposure) credit facility renewals, settlement risk renewals, P-Card renewals, etc
  • Well organized, detail-oriented, and ability to multi-task
  • Ability to work collaboratively with multiple stakeholders
82

Installation Infrastructure & Services Analyst Resume Examples & Samples

  • 5 years of experience in a professional work environment
  • Minimum of 5 years of working experience working with HQDA data systems to include ISR, HQIIS, Real Property Reporting systems; Facility Sustainment Model, PPBE process
  • Experience with in-person and remote training
  • Experience with mid-level expertise in Microsoft programs, including Word and PowerPoint
  • Secret clearance
83

Infrastructure Services Analyst Resume Examples & Samples

  • Analysing the production issues and provide solutions and implement them. Role has to contribute in all production issues recoveries
  • Building knowledge documents to be used by the team and to contribute in application take-on from project team
  • Contributing in application design reviews with project team and building support model
  • Building task force to resolve long-running and complex issues in the system thereby improving efficiency of the production environment
  • Mentoring and liaising with support engineers on improving technology skill level
  • Ensuring availability of all business critical applications in scope and involvement in infrastructure events DR/ADR,M5K events
  • Good experience in application development or production support roles
  • Hands on knowledge of the major technologies involved in the project
  • Skilled in MS SQL Server 2000, MS SQL Server 2005 and
  • Experienced in T-SQL programming (stored procedures, triggers, indexes, functions)
  • Hands-on experience on performance tuning, query optimisation,
  • Good understanding of Relational Data Management System (RDBMS) concepts
84

Managed Services Analyst Resume Examples & Samples

  • Review the correctness of the project P&L/Balance Sheet in cooperation with the Finance Shared Services centers, Geo and country finance
  • Assure that accounting treatments defined for a specific managed services projects are met in accordance with HDS accounting policies
  • University degree in Accounting/Finance/Qualified accountant
  • 5+ years’ experience in finance and project accounting including IT managed services
  • Experience in multinational and relevant sector preferred
  • Working knowledge of US GAAP, local GAAP (where relevant), revenue recognition and SOX
  • Influencing skills at all levels of the business
  • Highly motivational and can work under pressure and tight deadline
85

Field Services Analyst Resume Examples & Samples

  • Responsible for handling voice and audio/video incident tickets in the Service Now ticketing system queue in a fast-paced environment, ensuring that end-users are responded to, and tickets are followed up on and closed in a timely manner
  • Provide live, in-meeting and remote video conferencing support and monitoring for all conference rooms, board rooms and Telepresence rooms for all FRB locations. Set up scheduled audio and video conferencing bridges, as well as ad-hoc/point-to-point video connections for end-users
  • Ensures the integrity of the voice and video communications network and devices: Cisco Call Manager, ShoreTel Director, ACD, auto-attendants, call recording, IVR, Telepresence, TMS/Codian, CATV, and all related applications and hardware. This includes responding to system issues on an on call rotation outside of business hours
  • Interfaces with carriers and third party vendors during system and circuit outages, and working the issues all the way to resolution. Excellent communication with the team, cross-functional teams, management and vendors is a must
  • Performs the following sysadmin duties: troubleshooting, handling IMACs, hw installations, administration, and configuration
  • Assist with telecom-related projects, such as the development and deployment of new equipment, testing, and training at FRB sites and facilities
  • Responsible for maintaining current and accurate documentation of technical information, inventory and procedures. This includes documentation of frequent or new issues/resolutions to promote cross-training and team support
  • Active participation in process improvements and collaboration within the team and with other IS teams to promote teamwork and efficiencies
  • Perform duties & responsibilities specific to department functions & activities, and other duties & responsibilities as required or assigned by supervisor
  • Bachelor's degree preferred, with emphasis in a computer related field or equivalent skill, knowledge and mental development
  • Must provide extraordinary customer service, and be able to learn and represent First Republic Bank's culture and values
  • Minimum of 8 years' hands-on experience in installing, troubleshooting and maintaining IP PBX, voice messaging and video systems and networks
  • Requires working knowledge of router configuration, internet routing methods and protocols, packet network design, broadband access and data cabling, as well as MUXs, CSUs, DSUs, T1, DS-0, DS-1, DS-3, PRI, ISDN, analog, voice cabling, and local and long distance services
  • Must be knowledgeable in telco order procedures and processes
  • Must possess strong interpersonal skills, excellent written and oral communication skills, and the ability to interact effectively with end-users, team members, cross-functional teams and vendors on a daily basis
  • Requires strong time-management, organizational and analytical skills, including the ability to meet deadlines, work in a team environment, and follow written policies and procedures
  • A general knowledge of all bank operations is preferred
  • Must possess good work ethics and a positive attitude in a fast-paced environment with many changes
86

Services Analyst Resume Examples & Samples

  • Identify and implement high performance business value creation and transformation by delivering analysis in support of GSS’s agenda aid the Business Operations Manager in the tactical execution of Operational initiatives
  • Provide Data Intelligence by designing, developing, and building intuitive dashboards by leveraging enterprise reporting systems
  • Build organizational knowledge and work with stakeholders to identify business risks via analysis and make recommendations to mitigate their impact and drive continuous improvement
  • Drive proactive analysis of the metrics and provide insights of the business to the respective departments/divisions impacted
  • Provide assistance to the team on business strategy, financial performance, annual planning, and on-going operations. Highlight opportunities and provide practical, action-focused recommendations
  • 1 year of experience and proficiency with Microsoft Office Suite
  • 1 year of experience and basic working knowledge of CSS and HTML
  • "Self-starter" personality with the ability to self-motivate and be resourceful in a fast paced environment
  • Strong analytical skills; hands-on experience with large amounts of data with ability to use Data Analysis tools like MS Excel or MiniTab
  • Strong work ethic and a history of meeting tight deadlines
  • Ability to create sound analysis to be used to tactically drive larger organizational initiatives
  • Task-oriented drive to investigate and dissect information with a strong focus on quality
  • Strong sense of integrity and accountability
  • Able to work cross-functionally and interact effectively with all levels of the organization
  • Able to work easily as part of a team and also independently to achieve individual and group goals
  • Basic programming experience preferred to enable analysis outside the constraints of Microsoft office; SQL and/or JavaScript or similar language preferred
  • Prepared to listen to others and have a strong sense of customer service
  • Flexible, self-motivated, curious and willing to continually develop in order to solve problems and drive results
87

IWM Western Division Branch Services Analyst Resume Examples & Samples

  • Providing business analytics, project management to the team, our International Client Advisors (ICAs) and our International Wealth Office (IWO) Managers
  • The development of an Off-shore Product Matrix, leading to enhancing MSWMs off-shore product platform; the development of an International Middle Markets business model; the development of an International Futures business model; and the launch of Dual Currency Notes within Morgan Stanley Wealth Management
  • Perform qualitative and quantitative risk analyses of the business controls (Rules of the Road, account opening), supporting remediation-related activities from reducing our jurisdictional exposure, to ensuring that NRC business is conducted by advisors with expertise in the space, to enhancing controls around the international client types with whom MS does business, and the right sales practices and supervisory infrastructure govern this business
  • Broad understanding of and/or strong interest in international markets
  • International client, cross-border securities, capital markets, and/or cultural knowledge
  • Registration licenses (e.g., Series 7, 63 (or 66)) required or to be obtained after taking the role
  • Strong collaboration skills across both corporate and field structures
  • Interest in / willingness to travel
88

Investor Services Analyst Resume Examples & Samples

  • Process all investor orders, such as subscriptions/redemptions/transfers/switches – this includes
  • University degree in finance/accounting or commensurate experience
  • 1-2 years of relevant experience in the financial industry, preferably some related to client servicing and/or internal controls
89

Credit Services Analyst Resume Examples & Samples

  • Reviews and evaluates credit applications within lending criteria and within approved lending authority
  • Processes credit line increases and issue authorizations for sales on customer’s accounts that are within company policy
  • Faxes back incomplete applications indicating the missing required data
  • Reviews tax returns and pay stubs to verify income and record verification when required
  • Explain financing terms and responds to general merchant inquiries
  • Ensure good merchant service and continuing relationship by ensuring prompt turnaround time
  • Maintains a prompt turnaround time on credit decisions. Must be able to deal with merchants in a professional manner
  • High school diploma/GED
  • Excellent oral and written communications skills in English and French
  • Ability to work shifts as assigned within an extended hours of operation
90

Global Services Analyst Resume Examples & Samples

  • Work closely with your manager to assist in the analysis and preparation of client deliverables and answer client questions
  • Develop mastery of propriety Nielsen tools and metrics, which you will use to help solve your clients most pressing business questions
  • Simplify data into a compelling story that will be presented to clients and used by industry leaders to set strategy
  • Be the voice of the consumer by keeping our clients at the forefront of industry trends
  • Develop a basic working knowledge what drives sales to help our clients increase revenue
  • Strong oral and written communication, organization & client service skills
  • Able to synthesize data & simplify findings
  • Able to work collaboratively with internal & external teams
  • Basic project management skills and ability to manage multiple priorities
  • Strong sense of urgency and accountability to drive client outcomes
  • 0-3 years’ experience
  • Related industries include: Consumer Packaged Goods, Consulting, Information, Sales, Analytics
91

Lead Shared Services Analyst Resume Examples & Samples

  • Work directly with government leaders in translating their mission, vision, goals and strategies into actionable transition plans or roadmaps
  • Guide sponsors on alternative shared services delivery and operating models and advise sponsors through the shared services planning, deployment, and management lifecycle
  • Assist agencies in creating and overseeing an enterprise shared services business architecture or architectural components for their organization
  • Advise government leaders on transition and program management approaches, provide oversight for execution and recommend methods for measuring and reporting on performance
  • Support government staff in communicating transition benefits and plans to leaders to gain buy-in and approval
  • Act as a thought leader in the advancement of Enterprise Transition Planning and Execution within MITRE and across Government, Industry, Academia, and Professional Societies
  • Bachelor's degree in Engineering, Information Science, Information Technology, Computer Science, Management Information Systems, or Management Science, or related disciplines
  • 5+ years in applying one or more of the following capabilities in complex environments
  • Master’s degree in Engineering, Information Science, Information Technology, Computer Science, Management Information Systems, or Management Science, or related disciplines desirable
  • Experience working with multiple Government departments or agencies is preferred, but experience working on transformational projects in other complex environments such as state and local government, non-profit organizations and private sector may be considered
  • Candidates holding current/active US Government security clearance(s) are preferred
92

Business Services Analyst Resume Examples & Samples

  • Understand basic accounting principles and financial cause and effect of financial transactions
  • Use multiple sources to produce, review, and revise monthly client invoices
  • Identify, research, and audit plan balance discrepancies
  • Process plan and participant level transactions from trust assets
  • Billing entry, inventory audit, cash application, past due processing, client realization analysis, special projects, and other ad hoc reporting
  • Support team members and team goals
  • Demonstrate commitment to teamwork and a positive attitude
93

IT Services Analyst Internship Resume Examples & Samples

  • Exceptional customer service, written and verbal communication, and analytical skills
  • Desire to learn new and challenging technologies
  • Student in an Associates or Bachelors Program in Computer Science, Network Infrastructure, or a related field of study
  • Must have availability to work during regular business hours Mon-Fri, 8:30-5:30pm (flexibility will be based on class schedule)
  • Knowledge and school experience with Microsoft Active Directory, Exchange, Windows 7, and Office
  • Knowledge and school experience with Cisco IOS
  • Microsoft, Cisco, and CompTIA certification are a plus
  • Knowledge of PC and printer hardware
  • Ability to troubleshoot and correct hardware and software problems
  • Be able to lift and move up to 25 pounds
  • This internship is a yearlong assignment
94

Managed Services Analyst Resume Examples & Samples

  • Ensure complete upload of client portfolios into MSCI's proprietary Risk Management products, namely BarraOne and RiskManager
  • Generate Reconciliation and Quality Assurance reports post upload of client portfolios and carry out preliminary checks for correctness of the data upload
  • Managing any client issues end-to-end right from providing zero level support to escalating it to the right teams within MSCI for the quick closure of these issues
  • Work closely with the financial engineering and system integration teams of MSCI to devise and set up asset modeling and proxying solutions for financial instrument rejections arising during data loading process
  • Leverage their IT skills (EXCEL, VBA code) to come up with automated solutions to optimize client-specific workflows
  • Client interaction and engagement. Work closely with client to resolve issues and maintain the relationship. To act as single point of contact for client
  • Gradually gain a deep understanding of Risk Financial Management and Performance Analytics methodologies
  • Understand the analytics behind different MSCI products and learn in and out of the products
  • It's a Global Team and requires close collaboration between Mumbai and Monterrey Team so candidate shift timings may be little earlier than normal
  • Good Verbal and written Communication Skills
  • Organizational skills with the ability to handle multiple projects under tight, short-term deadlines
  • 0-3 years of experience in current role or in previous internships in the financial investment domain, and/or managing financial data
  • Bachelor Degree in Mathematics, Physics, Engineering, Economics, Technology or similar subject
  • Exposure to statistical software like MATLAB, Stata, SAS, etc., will be an added plus
  • Candidates pursuing Certifications like CFA/FRM/CAIA will be an added advantage
95

Location Services Analyst Resume Examples & Samples

  • GED or High school Diploma
  • OR US Armed Forces as an Army Adjutant General 42A or Human Resources/Personnel Administration Specialist 42A, 75B, Navy Human Resources Officer 120X or Personnel Specialist PS/Yeoman YN, USMC Adjutant Officer 0180 or Personnel & Administration 01XX, Air Force Personnel Officer AFSC 36PX or AFSC 3S0X1, or USCG Human Resources Officer CG-HRM10 or Yeoman YN
  • Customer Service Experience
  • Decision Making
  • Degree of Accountability
  • Able to balance workload
96

Business Services Analyst Resume Examples & Samples

  • Independently performs data-driven business process analysis for all Customer Service (CSC) teams. Identifies gaps, develops comprehensive solutions; recommends strategic approaches to mitigate identified opportunities and/ or sustain performance; and assists in validating effectiveness of implemented action. Ensures 100% accuracy of all monthly, quarterly, yearly and AdHoc tasks and reports
  • Acts as a change agent to help facilitate and deploy corrective actions on critical business and quality requirements
  • Provides support in data management and reporting by conducting a full lifecycle of activities that includes requirements analysis and design, creating a structured reporting capability and developing standard approaches in monitoring performance and quality control plans
  • Analyzes feasibility of, and develop requirements for, new tools and/ or CSC processes and enhancements to existing process/ systems to ensure optimal operational performance
  • Assists Senior Team Leader in coordinating Team Resources and monitoring team activities
  • Represents Customer Service Operations in in cross-functional projects and initiatives; primes discussions with key players in the organization to present, assess and coordinate and/ or align processes
  • Business Performance Analysis
  • Demonstrated skills in utilizing business technology tools which includes Verint Ultra, Avaya IQ, QlikView
97

Banking Services Analyst Resume Examples & Samples

  • Manage high volume mailbox that supports Operations & Asset Managers in providing real time balances, statements and account opening assistance. Ensuring that personal access of up to 40 on-line systems is maintained so that relevant duties can be carried out in a timely manner
  • Carry out administrator duties on over 40 on-line banking systems, including but not limited to managing user access and their associated information i.e. user IDs, passwords, contact information, roles and customising account settings in-line with Capita Internal Procedures
  • Assist Asset Managers with bank account opening and obtaining relevant signing rights over accounts that Capita have control over including coordinating on line access
  • Liaising with both international and domestic banks to ensure that all bank mandates, signatory lists, power of attorney, fax indemnities and legal documents are in place and current in relation to all relevant bank accounts across the team
  • Excellent knowledge of KYC requirements and data protection relating to confidential data
  • Manage database of all banking systems, recording user access levels, administrator access rights, record of fobs assigned
  • Develop and maintain relationships and contact list with all European banks
  • Deliver quality customer care with a view to reaching management and customer service expectations
  • Assist in the documentation and maintenance of clearly defined departmental procedures for all functions performed in their respective area
  • Assist in managing busy mailbox dedicated to supporting Operations and asset managers with banking queries and account opening
  • Third level qualification in Accountancy, Finance, Treasury or a related Business discipline -or- relevant experience related to the position
  • Experienced in administrator capacity and management of multiple on-line Banking Platforms
  • Experienced in account opening, bank mandates and legal terminology relating to account opening
  • Proficiency in Microsoft Office suite is required- particularly Excel
  • Good customer services focus with an ability to work independently and as part of a team
  • Exhibit a degree of reliability and flexibility and a positive attitude
98

CB Provider Services Analyst Resume Examples & Samples

  • Provides summary reports to clients and internal staff on results of project work and their corresponding revenue implications
  • Establishes effective working relationship with both clients and internal staff
  • Ability to work effectively in both team and individual environments
  • Ability to organize well
  • Ability to be versatile and easily adaptable to new regulations and rules from client to client
  • Ability to diverse in different standards across the nation per client needs
  • Ability to maintain and enhance existing customer relationships
  • Ability to travel 75% of the time
  • High School Diploma or GED required, Bachelor’s or Associates degree preferred
  • Familiar with secondary billing, appeals, and contractual adjustments
  • Understanding of healthcare claim billing and collection terminology
99

Installation Infrastructure & Services Analyst Resume Examples & Samples

  • Experience with in
  • Person and remote training
  • Experience with mid
  • Level expertise in Microsoft programs, including Word and PowerPoint
100

Quality Services Analyst Resume Examples & Samples

  • Performs required organoleptic, physical and chemical analyses of raw materials, intermediates, and finished products according to established/compendial procedures with minimum supervision
  • Performs process control and process improvement testing to provide quick action and resolution of manufacturing issues
  • Performs testing and approval of NHP / Drug and Dietary Supplement products
  • Performs routine standardization, calibration and maintenance of laboratory instruments to maintain proper functioning and as required by the supervisor. Reports faulty equipment to the supervisor
  • Prepares samples and documentation to support third-party laboratory testing
  • Orders and ensures that appropriate levels of operating supplies (glassware, reagents, chemicals, etc.,) are available to support lab testing
  • Supports the vendor certification and qualification quality systems through the evaluation of new/experimental raw materials, intermediates and finished products
  • Bachelor’s degree (4 yr) or community college diploma. Major: Chemistry, Pharmacy or Biochemistry
  • Previous experience in a pharmaceutical or confectionary laboratory
  • Decision making and trouble shooting skills
  • Planning and work organization skills
  • Ability to influence others and to establish partnerships
  • Proven ability to attend to detail and work with limited supervisión
101

Investor Services Analyst Resume Examples & Samples

  • Customer or client service experience
  • Ability to handle confidential and time sensitive information
  • Ability to work in changing, fast-paced work environment
  • Previous experience and knowledge of anti-money laundering/know your customer compliance procedures and supporting documentation for different entity types
  • Bachelor’s Degree in a Business related field
102

P&L Publication & Services Analyst Resume Examples & Samples

  • Produce accurate daily PNL reports to the bank's management and interacts with Business Managers to improve PNL reporting
  • Review FO/MO reconciliations between Trading P&L estimations at T and Official MO P&L at T+1 for explanation and comment to management when required
  • Reconcile monthly RCM and Valuation and Risk Control MAP and Reserves during End of Month process
  • Responsible for Portfolio life cycle management
  • Perform controls on key elements (like portfolio, books, systems, hierarchy) and liaise with internal departments in case of issues
  • Interaction with Global Publication & Services team for reporting and reconciliations alignment
  • Active follow up on updating documentation
  • Escalate issues to management on the fly and via Orus
  • Participate to global projects related to Publication & Services’ processes improvements
  • Participate to local projects related to process improvements and systems migrations
  • Participate to the improvement of the productivity within the team by proposing initiatives
  • 3 years' working experience in related global markets operations and finance fields
  • University graduate in banking / finance / accounting or related disciplines
103

Project Services Analyst Resume Examples & Samples

  • Comply to and consistently follow the standards and procedures designed to enable you to work safely and effectively every day
  • Raise purchase requisitions and manage SES release for Asset Projects
  • Review and allocate internal charges to appropriate projects (e.g. camp accommodation, travel)
  • Liaise with Cost Engineers to prepare SKF and Journal templates for submission
  • Maintenance of workforce plan including reconciliation of payroll charges to cost centres
  • Maintenance of labour hire contracts, Monthly Reporting Calendar, Project Services team spreadsheets, and SharePoint site
  • Liaise with Project Teams to coordinate project reports and maintenance of Reporting Processes
104

Site IT Services Analyst Resume Examples & Samples

  • Effective management of relevant budgets including running costs, capital, projects and other activities
  • Provide support for all IS related projects which are conducted through Mars Information Services in Wodonga
  • Manage all local site IT support activities as required by Mars Information Sevices and the local Royal Canin Pacific Business unit
  • Deliver a high level of support for the Mars businesss units in Australia and New Zealand
  • Develop strong working relationships with all associates, contractors and vendors across Mars IS and business units
  • Support the delivery of Global Services
  • Manage day-to-day provision of infrastructure services, leveraging Global Services and systems to minimise cost
  • Maintain a high level of compliance
  • Manage the operation of hardware and general infrastructure, applications and associated interface technologies
  • Protect corporate IT assets and data through enforcement of asset management, software licensing and security policies and processes
  • Participate in an ANZ after hours on-call support roster
  • Previous experience in IT related role/s
  • Strong Customer Focus
  • Time Management Skills
  • Negotiation and Influencing Skills
  • Activity Management
  • Good verbal, written and presentation skills
  • Good Financial management skills
105

Cerner Charge Services Analyst Resume Examples & Samples

  • Assist Cerner and sites in unit testing of all charges to include
  • Assist in initial testing of Charge services interface to ensure connectivity and that charges are in the correct format and batched appropriately
  • Tracking to ensure each charge is tested for all applicable scenarios
  • Coordinate local testing resources to ensure that validation is completed timely and documentation is completed
  • Coordinate scenario development to include oversite of encounter creation and scenario validation
  • Work with Cerner and site resources to troubleshoot an unsuccessful testing results
  • Assist in collection of DCW’ s for outstanding build
  • Assist sites in understanding missing data elements
  • Assist sites in review of build that is already in place
  • Make recommendations to resolve any outstanding issues in how to capture specific charges
  • Provide QA and tracking to ensure that all charges have been built for all sites
106

Cerner Charge Services Analyst Resume Examples & Samples

  • Position Security
  • Powernotes/Dynamic Documentation
  • Iview/Event sets/Powerforms
  • Core – Location
  • Charge Services
  • Discern Rules
  • CCL Reporting
  • Adherence to change management protocols
  • 10+ years Experience; including experience in an academic medical center
107

Senior Business Services Analyst Resume Examples & Samples

  • Studying, interpreting and developing thorough understanding of problems and opportunities; ability to develop and communicate the story to various levels of leadership
  • Document internal expectations for service delivery in the contract(s) and service agreements
  • Facilitate the measurement of selected services to be tracked and monitored
  • Monitor reporting and metrics; build recommendations that drive action / resolution
  • Present findings that drive understanding, alignment, and informed decision making
  • Facilitate the framework for corrective action plans and financial ramifications of non-performing supplier(s)
  • Drives work cross-functionally
  • Execute processes to track appropriate supplier performance metrics and interactions, including utilization of external benchmarks
  • Define business processes and execute recommended improvements
  • Engineer tactical and strategic solutions that withstand the variability inherent to the business
  • Complete projects on time, within budget, and defect free while holding team members accountable for timely and accurate execution of assigned tasks
  • Summarizes and communicates recommendations to leadership
  • Demonstrates ability to work and lead both independently and in a cross functional team
  • Works across geographies and cultures
  • Informally leads team, giving guidance, training support and peer coaching; gets work done through others
  • Resolves conflict and acts as escalation contact for internal and external partners
  • Exemplifies our values of Integrity, External Focus, Broad-mindedness, Agility, Leadership and Results while creating a vibrant culture
  • Bachelor’s degree in business related field and/or 4-6 years related business experience required
  • Demonstrated significant initiative, tenacity, and leadership in prior job
  • Experience managing external supplier(s)/customer(s) relationships
  • Self starter with ability to work independently
  • Prioritize multiple activities simultaneously
  • Lead change in an ambiguous and dynamic business environment
  • Proficient PC skills (Microsoft Office) including Word, Excel, PowerPoint and Outlook
  • Strong data management and analytical skills
  • Demonstrates strategic and critical thinking skills
  • Ability to define a project plan and lead projects
  • Domestic and International travel may be required
  • Ability to work and perform in a fun, agile and fast paced business environment
108

Business Services Analyst Resume Examples & Samples

  • Support Service Now Modules and their work flow
  • Subject matter expertise in designated modules assigned
  • Possess a basic understanding of the interconnectivity of the systems and applications used in Information Technology infrastructure
  • Ability to create basic system configuration procedures
  • Ability to follow system configuration procedures
  • Ability to design and create documentation for assigned modules
  • Ability to follow documentation to configure basic work flow
  • Create and maintain system standards as assigned
  • Contribute to policies and procedures for the Solution Center
  • Ability to understand the customer’s business requirements and technical needs
  • Ability to consult, design and determine the most effective design for customers’ workflow
  • Project management and the ability to manage a several projects simultaneously with minimal supervision
  • Ability to run queries and create professional documentation and reporting
  • Work collaboratively with business owners to insure best practices are maintained
  • High level of complex problem solving skills
  • Independent thinker with strong decision making skills
  • Advanced interpersonal skills and the ability to work in a diverse and complex environment, think
  • Logically and resolve conflicts across departmental boundaries
  • Proficient in PC skills and computer assisted programs to include word, excel, power point, etc
  • Ability to work in a fast-paced, time-sensitive environment with a focus on SLA achievement
  • Service Now or other ITSM experience
  • Technical lead experience
  • Clinical IT experience
  • Database knowledge
  • Varied experience related to all levels of IT services
109

IT Business Services Analyst Resume Examples & Samples

  • Create strategic road map for Office 365 for NRT agents and employees
  • Identify new ways to leverage various aspects of Office 365 platform in solving business problems
  • Office 365 subject matter expert for NRT Information Technology
  • Create strategic road map for Okta, including identity management, adaptive MFA, universal directory, mobile management and lifecycle management
  • Create technical documentation as needed
  • Work with resources inside and outside the organization to design and implement solutions
  • Lead technical assignments from architecture to deployment
  • Provide thought leadership on identity management, O365 usage and active directory maintenance, consolidation and scalability
  • Bachelor’s Degree in Computer Science or related field preferred
  • 5+ years of experience in LDAP or Active Directory environments
  • 2+ years of experience consolidating and centralizing LDAP or Active Directory environments
  • 1+ years of Microsoft Powershell experience (Optional)
  • 2+ years of experience with Office 365 or Exchange Online, Sharepoint Online – may be substituted with relevant on-premise expertise of Exchange or Sharepoint
  • 2+ years of experience of Identity Management and Security on Okta
  • Experience with Windows Server (2008 or above) and Okta, strongly preferred
  • Microsoft Certified Professional – Exchange, Server or Active Directory, strongly preferred
  • Active Directory management of users, computers, devices, group policy, DNS at a large enterprise (10K users or more), strongly preferred
  • Strong ability to troubleshoot independently and offer alternative solutions
  • Strong organizational skills and self motivation
  • Ability to work independently within a team environment & handle multiple tasks
  • Ability to conduct research into software products and issues as required
  • Works well in an agile environment, completing quality work in a timely fashion
  • Ability to work with users and other technical resources
110

Messaging Services Analyst Resume Examples & Samples

  • 2yr to 8 yr of relevant experience
  • Hands on Operational Experience in GOOD Technology is essential
  • Knowledge and hands on Operational experience on MDM tools GOOD Technology, Airwatch, BES, XenMobile, MaaS360
  • Experience with Android, iOS applications & adapt at mastering new non- standard i.e. native applications
  • Expert knowledge in troubleshooting all device platforms (BlackBerry, iOS and Android) with multiple applications
  • Basic skills in gathering requirements and designing/implementing/supporting exchange/mobility solutions
  • Excellent communication skills, both written and oral
  • Provide technical guidance regarding technology and proposed upgrades to current and future equipment for customers
  • Interact with a large variety of clients to provide Mobility and IT related 1st level and 2nd Level technical support for Mobility/Exchange related incidents and requests
  • Assist in Design, plan, and implement Mobile Messaging technologies
  • Analyze and translate business requirements and user needs into engineering, design, and technical specifications to support mobile telecommunications infrastructure
  • Strong customer service skills; interfaces with customers, end users, partners and associates
  • Additionally, the candidate must work well within a team, adapt easily to change. Preferably candidate should have a history of working unsupervised while achieving required goals
  • Understand requirements, analyze networking issue and provide first level updates and recommendations
  • Meet and manage service agreements with customers through OPAS V2 and V3
  • Participation in daily operations meeting, ensuring compliance and meet SLA for your respective sites and service area
  • Supporting customer environments on 24x7x365 basis
  • Hands on operational experience in GOOD Technology is essential
  • Knowledge of BlackBerry Enterprise servers (BES), Mobile Device Management servers (MDM)
111

Managed Print Services Analyst Resume Examples & Samples

  • Ability to scope and plan customer assessments within framework of Lexmark sales strategy for selected accounts
  • Interviews customers for requirements, identifies business needs or problems and determines integration and document solutions opportunities
  • Generates complete optimization plans for customers including current and future state maps, workflow, sustainability impact, change management and implementation. Provide findings/proposal deliverables that lead to decision points that sales counterparts can leverage to close deals
  • Employs knowledge of the market, industry and customer metrics to represent opportunity within accounts
  • Consult with customer as subject matter expert, providing insight into potential solutions that create value and improve the customer business performance
  • Responsible for the creation and execution of statements of work and project plans for customer engagements
  • Responsible to build and grow a high trust relationship with key contacts within the customer environment
  • Participates with sales lead to develop proposals and RFP responses
  • Support operations team in defining and executing projects in Managed Print Service (MPS) accounts that grow the installed base of branded hardware and usage of supplies
  • Ability to determine how the customer’s organization functions; understand the origin and rationale behind key policies, practices and procedures in order to achieve the desired result
  • Demonstrates discipline in following standard practices and develops or enhances practices as needed by the customer or Lexmark
  • Maintain sufficient dialogue with key customer contacts to understand and prioritize business initiatives
  • Identifies and provides recommendations for process and productivity improvements and cost reductions for both the customer and Lexmark
  • Promote the value of the customer / Lexmark relationship within the customer, Lexmark and all third party organizations
  • A recognized strong team player known for consistent delivery of quality to the customer
112

Student Services Analyst Resume Examples & Samples

  • Provides administrative services to client university students and faculty
  • Assists the Registrar in executing student services support for a military university: develop course rosters; in-process students on first day of course; issue student’s university access badges; present welcome brief to new students; create record of attendance, certificates and diplomas
  • Assists with classroom design, management, and physical set up
  • Update the student handbook and create certificates and course agendas, distribute and collect surveys and critiques
  • Creates course critiques and various levels of learning assessments using SNAP survey software
  • SECRET clearance required, TOP SECRET/SCI clearance eligible
  • BA/BS required in any field
  • 2 years’ performing in student service function at a post-secondary education institution Technical editing experience preferred
  • Understanding of military service (Army, Air Force, Navy, and Marine) and civilian education programs, and civilian and military training management systems
  • 2 years’ experience with policies and procedures for course enrollment, regulatory requirements for course completion and data required for maintenance of academic records
  • 3 years’ experience with SharePoint and learning management systems to include Blackboard
  • Skilled in performing mathematical computations such as add, subtracting and computing percentage for preparation of statistical reports
  • Ability to type at 30 wpm to input, store, retrieve, manipulate, computer, and print information/data
113

Position Services Analyst Resume Examples & Samples

  • Good quantitative skills
  • Proficiency with Microsoft Excel and other Microsoft Office applications
  • Strong time management/prioritization skills
114

Investor Services Analyst Resume Examples & Samples

  • Independent coordination of on-boarding process for new Global Investor Services clients; liaise directly with client and their consultant(s) on funding documentation
  • Oversee account closings, restructurings, and custody rule procedures as needed
  • Supervise the cash flow processes and required documentation
  • Serve as a first escalation point on complex client questions and issues
  • Participate in internal projects focused on fund investors, onboardings, efficiency (systems), etc
  • Help to identity areas of operational efficiency and best practices
  • A minimum of 5 years industry related experience is preferred
  • Strong client service orientation; ability to handle frequent client contact with grace and professional judgment
  • Ability to work in a fast-paced and team-oriented environment, where priorities change frequently and deadlines are often under significant time pressure
  • Ability to work independently, manage, and effectively prioritize multiple tasks simultaneously
  • Strong analytical/problem solving skills and keen attention to detail
  • Solid work ethic, positive attitude, and strong business judgment
  • Designation of, or demonstrated progress towards, an MBA or CFA preferred
115

Custody Asset Services Analyst Resume Examples & Samples

  • Understand the business rationale behind various corporate actions events and serve as The SME regarding market practices
  • Process all mandatory and voluntary events including tenders, exchanges, spin-offs, voluntary/mandatory mergers, etc
  • Act as The client service rep for incoming queries
  • Complete cash/stock record reconciliations, ensuring timely and appropriate resolution
  • Products include US Equities and Fixed Income
  • Working knowledge of BPS, Impact, and DTC systems
  • Experience in a custody environment
  • Must have strong overall knowledge of Domestic markets, with emphasis on Equity and Fixed Income processing of voluntary and mandatory corporate action. Knowledge of tax implications resulting from corporate action events
  • Must be proficient in Broadridge BPS, IMPACT, DTCC, and SWIFT
  • Minimum of 5 years’ experience in Asset Services
116

Managed File Services Analyst Resume Examples & Samples

  • Validate requests for completeness of information and alignment with current standards
  • Ensure completeness of implementation records and accuracy of data entry
  • Update appropriate data within implementation workflow tool
  • Report on project progress, service level attainment, and customer issue escalation
  • Perform validation testing for new data transmission set-ups. Complete testing documentation and coordinate with counterparties as necessary
  • Educate requesters on implementation processes and standards
  • Contribute to process improvement initiatives within the department
  • Share responsibility for rotating duties with fellow team members
  • 2 years general IT experience
  • 2 years data file transmission or similar experience
  • Two-year degree in computer science or related field
  • Experience with data file transmissions concepts and practices
  • Experience with file transmission applications
117

Investor Services Analyst Resume Examples & Samples

  • Builds rapport and leverages customer relationships with existing and potential borrowers with the goal of meeting customer needs and exceeding their expectations
  • Analyze customers' financial situations and provide the appropriate solution by advising customers as to the appropriate loan product for them
  • Excel in a fast paced environment with the ability to multitask and follow up with multiple customer and work on multiple files each and every day
  • Accept multiple live, qualified inbound leads daily
  • Lock loans at point of sale, request initial documents from the customer, and submit an initial, paperless loan package to production staff
  • Structure and price loans accurately
  • 2+ years' full time refinance loan origination experience; call center environment preferred
  • Strong desire to succeed in a sales environment and be a top producer
  • Ability to correctly and accurately structure and price loans
  • Complete knowledge of conventional and government loan programs (purchase and refinance)
  • Current CA DBO and NMLS license
  • Four or more additional state NMLS licenses preferred
  • Self-motivated, self-starting professional
  • Detail oriented with strong organizational and follow through skills
  • Truly independent mortgage sales professional
  • Bilingual; ability to read, write and speak Spanish is a plus but not required
  • Two or more recent years' full time loan origination experience, preferably in a call center environment
  • Minimum of four approved state licenses through the NMLS
118

Configuration Services Analyst Resume Examples & Samples

  • Develop BOM Structures and Ordering Instructions to integrate CFI custom Hardware, Software and Asset Services requirements into the factory environment
  • Work closely with the BU on project planning to aid project scheduling within CFI End to end
  • Drive Lead time expectations on completed Ordering instructions within the BU
  • Diploma / Degree in Electronic/Computer Engineering, Business Related course or equivalent with min 1 year of related experience
  • Willing to work on shift ( permanent 10am to 7pm )
119

Lag-rfc MeM Services Analyst Resume Examples & Samples

  • Actual and Rolling Estimate
  • Ensure monthly closing activities (for all locations included in the Shared Services Center) are performed. Review Actual results by campaign to check reasonability and review possible variances vs. RE
  • Review Budget supplements and cuts according to approved budget. Make revisions by exception of shifts performed by users to avoid significant changes in approved budget
  • In order to ensure that year end accrual is related to expenses incurred in the closing year, review and follow up open PO s to be accrued and support BU Finance teams
  • Business Plan
  • Coordinate BP process for DME and Marketing Deductions, in a close relation with FU Financial Planning and MEM Center Teams
  • Ensure upload in SAP is performed smoothly and on a timely manner for all Regions
  • Internal Controls and Processes
  • Ensure that Balance Sheet accounts related to MEM are reconciled on a monthly basis. Approval of manual Journal vouchers adjustments proposed by analyst
  • Generally Accepted Accounting Principles. Deep knowledge and understanding of U.S. and local GAAP
  • Financial Policies and Procedures. Knowledge and deep understanding of the Company's financial policies and procedures including Standard Practices and Procedures, Standard Accounting Codes, Reporting And Budgeting, Code of Business Conduct, ISSCOM, as well as internal policies and procedures (e.g., COA, release strategy, Incidence Pricing Policy, DMI co participation Policy)
  • Experience required in previous positions: 5 years in Accounting, Budgeting, and Financial Planning
  • Educational Requirements:Bachelor’s degree from a university or equivalent
120

Configuration Services Analyst Resume Examples & Samples

  • Support Pro Deploy Client project on various tools such as GPT, GDMS, CSWF, DELTA, GII and etc
  • Work with Material/Finance/Engineering team on Mod/Part creation via internal tools and ensure Mod/Part ready in time
  • Understand project requirements and work out OEI template accordingly
  • Interface with SCMs to ensure CS SKU setting timely and accurate
  • Coordinate respective teams on issues caused by Mod/Part/SKU settings
  • Produce reports and analysis on CS related activities to aid in forecasting/business driving
  • Work together with the respective teams on internal project transition
  • Leverage internal customers’ feedback to perform analysis aiming at improving the process quality and efficiency
  • Experience with service operations in multi-national company, 4 yrs+
  • Strong experience in driving processes efficiency related to service operation, familiar with quality control process
  • Customer oriented mindset
  • Good team player, strong interpersonal skill
  • Ability to communicate clearly through oral and written communications
  • Skilled in MS Office products and MS Project software
  • Good English capability
  • Fluent in Japanese language is a plus point
121

Banking Services Analyst Resume Examples & Samples

  • Ability to prioritise and manage multiple tasks simultaneously
  • Good organisational and time management skills with the ability to meet tight deadlines
  • Proficiency working with Microsoft Office suite- particularly Excel
122

IT Services Analyst Resume Examples & Samples

  • Provide strategic input and direction for handling matters involving our geographically distributed IT systems, while providing simple but effective scalability, performance, and reliability
  • Create detailed technical documentation for lower level staff and direct the installation and configuration of IT systems
  • Manage schedules and provide after-hours or weekend support when necessary to perform high-risk or planned downtime of SpaceX systems for upgrades and maintenance
  • Resolve and troubleshoot escalated IT support issues
  • Train other IT Services employees
  • Registry functions (Structure, Keys, etc.)
  • Network design, configuration and troubleshooting (IPv4 Addressing, Layer 2/3 technologies, 802.11, etc.)
  • Encryption (Bitlocker, etc.)
  • Hardware configuration (Driver differentiation, WHQL, etc.)
  • File and print sharing
  • File system and network access controls
  • Web browsers (Chrome, Firefox, Internet Explorer)
  • Anti-virus / anti-malware software (Bitdefender, Symantec, etc.)
  • Client Certificates (ADCS, enrollment, etc.)
  • Software VPN clients (Cisco, etc.)
  • Must have 3-5 years work experience building, deploying, and supporting computer systems within a mid to large enterprise environment
  • Associates or Bachelor's degree in Computer Science or related field
  • Expert level troubleshooting ability for clients, systems, and services in a Microsoft Active Directory domain environment
  • The ability to create detailed technical documentation
  • Experience working with client solutions (hardware and software) in the Windows, Linux and Apple environments, Microsoft SCCM and other client management packaging and management solutions
  • Flexibility and ability to flourish in a fast paced and challenging environment
  • A self-starter with excellent motivation, leadership, and ingenuity
  • Due to the high visibility of this position, excellent written, verbal and phone communications skills are very important
123

Managed Services Analyst Resume Examples & Samples

  • Support the Managed Services team in their day-to-day tasks for ensuring quality and timeliness of their regular deliverables
  • Create/update custom reports for internal purposes to ensure our best practices are being applied across all clients
  • Leverage their IT skills (EXCEL, VBA) to come up with automated solutions to optimize client-specific workflows
  • Work as team with the client to resolve issues and maintain the relationship
  • Basic understanding of global financial markets and the diverse financial instruments traded
  • Bachelor Degree in Finance, Economics, Actuary, Physics, Engineering, Technology or similar subject
124

Risk Services Analyst Group Manager Resume Examples & Samples

  • Manage appropriate research tools, methods and software, including banking systems and other vendor solutions
  • Research identified clients through a coordinated review process utilizing appropriate banking and vendor solutions with no supervision
  • Conduct analysis of data, identify risk and risk exposure, submit timely regulatory compliance filing when required, produce reports and communicate recommendations to senior personnel and management
  • Oversee review of all analyst research projects and assignments for compliance with guidelines, format, and deliverables
  • Establish and maintain quality control standards and business recovery strategy for compliance with documentation and in-depth research coordination
  • Manage integrated relationships with interdependent departments and business units
  • Provide project management leadership on assigned projects, project definitions, team structure, cost/benefit, operational impact and execution
  • Provide direction in objectively evaluating analytical data to render quantifiable conclusions
  • Analyze database trend information against peers and maintain benchmark results both internal and external
  • Coordinate and follow through with all investigation staff training, assigned projects and formulate periodic reports on progress
  • Make professional presentations based on risk assessment evaluations, documentation and loss avoidance measures
  • Proactively participate in continuous review and updates of current policies and procedures to ensure that they meet changing business unit conditions and demands
  • Five or more years experience in the development, implementation and documentation of processes as well as investigative research, preferably in a management role
  • Thorough understanding of banking policies, procedures, structure, control processes; banking requirements relating to fraud, loan application process, credit reports, money laundering and terrorist financing
  • Proven analytical and problem solving skills in a project management environment
  • Proficient in MS Word, Excel, Access and PowerPoint along with navigation of internet websites and vendor databases
  • Strong verbal, written and interpersonal communication skills
  • Ability to mentor, coach and manage subordinates in everyday job function
  • Masters degree in Business Administration, Risk Management, etc
  • Professional Certifications in industry
125

Workplace Services Analyst Resume Examples & Samples

  • Excellent time management, organizational, coordination, and communication (both verbal and written) skills
  • Must be able to effectively communicate while employing diplomacy with high level executives within the organization and on the global scale
  • Must be capable of handling multiple projects simultaneously with little supervision
  • Ability to set multiple priorities and set appropriate trace systems to track projects and work
  • Complete assignments on time, or advise in advance of any delays
  • Ability to deal effectively with Team Members and customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information
  • Must have the ability to access and accurately input information using computer word-processing, database and/or spreadsheet programs, specifically the Microsoft Office Suite
  • Must be able to type forty (40) words per minute (wpm)
  • Ability to occasionally work overtime
  • Prior experience in office or facilities management, as well as, coordinating supportive services or related experience
126

Collaborative Services Analyst Resume Examples & Samples

  • Acts as initial point of contact for user support calls to the Collaborative Service Desk such that all calls are logged correctly and promptly allocated appropriately within the IT team
  • Provides first-line technical support when handling calls, in order to provide time-of-call resolution to calls whenever possible
  • Provides an ad-hoc service to users of all computer systems, appropriate applications and video conference related troubleshooting and resolving problems
  • Assist in the maintenance of the Collaborative Services Help Desk Knowledge Base, SOPs and other required documentation
  • Scheduling, monitoring and supporting of daily video conferences
  • Provide onsite support/escalations for A/V equipment at 3 Huntington Quadrangle
  • Work alongside various IT teams to troubleshoot/support/test all items that fall under Collaborative Services support portfolio
  • 2- 4 years moderate experience in providing service desk support preferred
  • Audio/visual, video conferencing, collaborative technologies knowledge/experience preferred
127

Managed Services Analyst Resume Examples & Samples

  • Previous experience in a similar role
  • Knowledgeable on Excel and other Microsoft products
  • Detailed understanding of windows systems
  • A great working knowledge of monitoring tools such Roboftp, Centrastage etc
  • Good knowledge of antivirus and backup software`s
  • Excellent and proven analysis and troubleshooting skills
  • Confident and able to work well across different function and with external customers
128

Client Invoicing Services Analyst Resume Examples & Samples

  • Ability to meet and exceed deadlines individually and as part of a team
  • Recommend and drive change within the department
  • Build and manage relationships with key global stakeholders and BlackRock clients
  • Accurately set up and maintain client billing records
  • Review calculations in accordance with the Investment Management Agreement (IMA)
  • Prior asset management experience helpful
  • Prior experience in developing processes
  • Ability to clearly and confidently communicate in verbal and written form
  • Intermediate Level Excel
129

Investor Services Analyst Resume Examples & Samples

  • 2-5 years of work experience in financial services
  • Follow-up skills
  • Must be fluent in MS Office - Outlook, Word, Excel
130

Provider Services Analyst Medicaid Resume Examples & Samples

  • Provides on-site and remote financial account analysis; analyzes the following situations to identify instances of overpayments and clarifies discrepancies
  • Payment received by more than one payor
  • Retroactive payments
  • Double billing/payments
  • Inaccurate postings
  • Charges written off in excess of amounts actually billed
  • Debit contractual adjustments
  • Reclassification of accounts
  • Charges removed
  • Provider A/R collection systems modeling net revenue at the time of billing
  • Incorrect coordination of benefits
  • Payments made outside of payer specific guidelines/parameters
  • Analyzes provider Aged Trial Balance and Debit Adjustment reports and
  • Determines what claims will be reviewed during audit
  • Schedules, provides follow up and communication with provider personnel throughout duration of review
  • Identifies refund trends that can be applied across contract base to maximize revenue and makes recommendation for data mining projects
  • Provides credit balance worksheets and/or summary reports for each review conducted to providers and internal staff, as required
  • Provides claim detail and backup required for invoicing to management
  • Answers client questions on information provided and troubleshoots any issues
  • Ensures all processes meet HIPAA and Government security requirements with regards to sharing/storage of PHI (Personal Health Information)
  • Establishes effective working relationship with internal staff, and clients, as needed
  • Participates in internal and client meetings and calls, as needed, to provide project updates and report on specific provider related issues
  • May assist with training new and current auditors
  • Ability to work proficiently with Microsoft Word and Excel
  • Ability to quickly gain a sound foundation of knowledge of the various major provider accounts receivable systems
  • Ability to work effectively in both team and independent environments
  • Ability to follow instructions and established work protocols. Ability to organize well
  • Ability to assimilate to diverse national payer standards, per client needs
  • Ability to remain knowledgeable of current payer specific reimbursement regulations and remain abreast of changes to policy through client websites, etc
  • Ability to be detail oriented and quality focused
  • Understanding of coordination of benefit rules
  • 1+ years of healthcare billing experience, audit or collection and accounts receivable experience in a healthcare environment preferred, but not required
131

Messaging Services Analyst Resume Examples & Samples

  • Hands on Operational Experience in Airwatch, GOOD Technology is essential
  • Knowledge and hands on Operational experience on MDM tools Airwatch, GOOD, BES, XenMobile, MaaS360
  • Hands on operational experience in Airwatch, GOOD Technology is essential
132

Transition Management Services Analyst Resume Examples & Samples

  • Coordination & execution of client on-boarding support strategies
  • FINRA 2273 Communication efforts
  • Daily tracking & monthly reporting
  • Use of internal proprietary applications
  • Operate Pitney Bowes Mail Machine as needed
  • Ability to prioritize appropriately and make important decisions independently
  • Analytic, problem solving & interpersonal skills
  • Accuracy, attention to detail, strong organizational skills are vital
  • Advanced Excel user & proficient in all Microsoft Office applications
  • Ability to coordinate efforts with branch-office personnel
  • Ability to follow up appropriately during on-going projects
  • Understanding of web technologies is helpful
133

IT Distributed Services Analyst Resume Examples & Samples

  • Associate’s degree (additional years of IT experience may offset degree requirement)
  • 5 plus years of technical support experience in a distributed computing environment with the ability to troubleshoot applications, networks and remote access issues
  • Experience troubleshooting Microsoft Office applications
  • Deployment of Microsoft products (Windows 7, Office 2010, etc...) to an Enterprise (preferably Microsoft deployment toolkit)
  • Comptia A+ Certification
  • Experience with software & patch deployment/distribution
  • Resource and Hardware planning experience
  • Superior troubleshooting skills
  • Customer Service orientation
134

Senior Project Services Analyst Resume Examples & Samples

  • Extensive experience with MS Office a must. Primavera (P6) and MS Access experience a plus
  • Experience with horizontal drilling development programs a plus
  • Able to collaborate with a diverse group of internal asset support teams including Engineering, Land, Regulatory, Midstream, and Planning
  • Exhibits a positive, cooperative, team oriented relationship with colleagues, supervisors, managers and contractors
  • Volunteers to assist/coach/mentor other Project Services analysts with projects or issues and is able to explain ideas and concepts to them
  • Provide scheduling, estimating, budgeting, and forecasting support to the project team and assist management with recurring asset budget and reforecasting preparation
  • Produce, analyze, distribute and present accurate status reports to management
  • Assist with the identification and implementation of corrective actions as issues are identified
  • Promote Project Management/Services guidelines and standards
  • Provide Project Services field support when needed
  • Facilitate or develop Management of Change (MOC) process as needed
  • Active meeting participant and occasionally facilitates project or peer meetings
135

Corp-gbds Services Analyst Resume Examples & Samples

  • Business process and procedures
  • English (advanced written and spoken)
  • Oral and written communication
136

IT Services Analyst Resume Examples & Samples

  • Provide 2nd and 3rd tier support to SpaceX employees and customers who require assistance with their information technology resources
  • Install and configure access points, computers, telephones, and other technology/devices for new and existing SpaceX employees and customers
  • Install and configure consoles, servers, network switches, power distribution units, and other critical services in support of SpaceX launch, recovery, and space operations
  • Provide and plan after-hours or weekend support when necessary to perform high-risk or planned downtime of SpaceX IT systems for upgrades and maintenance
  • Support SpaceX with the regular maintenance of monitoring, backup, and infrastructure systems
  • Must have 4+ years’ work experience building, deploying and troubleshooting computer systems
  • Must have worked within a mid to large enterprise environment
  • Experience troubleshooting computer hardware, printers, and software, Microsoft technologies including Windows 7, Windows Server, and Microsoft Office
  • Experience working with low level storage platforms and protocols, with an emphasis on CIFS or NFS
  • Experience working with client solutions (hardware and software) in the Windows, Linux and Apple environments
  • Experience with Microsoft SCCM and other client management packaging and management solutions
  • Must have experience supporting and troubleshooting Cisco Systems network equipment and IP networks
  • Associates or Bachelor’s degree in Computer Science or related field is preferredbut not required
  • A+, Network+, MCSE, and other technical certifications preferred but not required
  • Enterprise experience working with system imaging and configuration management systems including: Microsoft Systems Center Configuration Manager (SCCM)
  • Ability to take on higher-level strategic projects when tactical projects stall. Areas can include network administration, systems administration, high-performance computing, information security, etc
  • Ability to write instructional documentation and convey highly technical ideas in simple terms
  • Must be comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities
  • Ability to address and resolve information technology issues promptly, effectively and independently
  • Motivated self-starter personality, able to work independently while maintaining patience with the constant interruptions of needy coworkers
137

AMS Senior Services Analyst Resume Examples & Samples

  • Preparation of high level management reviews (ie ww ops review) at WW and Regional level
  • Business analysis on cost by delivery, supply chain cost & efficiency, benchmarking
  • Development of an e2e WW ops reporting and analysis capability for
  • 1) Extremely strong analytical background (ideally with a financial background or industrial engineering)
  • Demonstrable sound business acumen & finance business knowledge
  • Knowledge in Powerpoint
  • Can work in projects / tasks with tight schedule
  • Approach new requirements / tasks and assignments with a positive, opportunistic “can-do” attitude; willingness to take ownership of issues and assignments
138

Gtrf Services Analyst Resume Examples & Samples

  • Maintain and improve the delivery of “superior” customer service by actively driving operational performance, (meeting Service Level Agreements SLAs, maximizing, operational efficiency and reducing operational risks)
  • Responsibility for resource management to ensure the strategic objectives of the business are met
  • Facilitate adequate and timely cascading of all procedural changes to avoid non compliance with agreed procedures. Ensure awareness and adherence to all sanction related controls
  • Demonstrate awareness of policies and practices of the workplace
  • Exhibiting ownership of the business by raising any concerns to line management
  • Meet customer SLAs, and reduce operational risk by raising awareness/ sharing best practice, within team
  • Support other Trade Risk Fraud (TRF) functions when required to ensure Global Service Delivery (GSD) provide the best possible service to the business and their customers
  • Ensure staff are adequately trained in relevant areas of compliance and sanctions appropriate to the business
  • Excellent knowledge and experience in trade products, operations, Trade Cycle and customer service
  • Good understanding of Customer Groups and supporting business initiatives
  • Good understanding of Operational Risk related to the underlying Trade Transactions
  • Strong interpersonal, influencing and communication skills
  • A good team player who possesses good interpersonal and communication skills
  • Strong organizing and time management skills
  • Can work independently and quickly, with good attention to detail and solutions oriented
  • Good command of spoken and written English desirable
  • Self-motivated with initiatives to take on new and additional responsibilities
  • A Bachelor degree preferably in a business or related area
139

Cprm Quality & Business Services Analyst Resume Examples & Samples

  • Support of the MEU quality / manufacturing teams for cocoa & nuts,
  • Be a linkage of the commodity procurement operation to the procurement services team and the Taloca controlling team
  • Be a key link in ensuring that the CPRM / Taloca teams achieve their business objectives relating to commodity quality, commission income delivery and business process efficiency
  • Relationship management with suppliers and internal stakeholders on cocoa and nuts quality -support the Manager CPRM Cocoa in settling quality claims relating to quality issues in the cocoa bean and product commodity areas
  • Ensure latest version of specifications are signed by suppliers and updated in Meridian/Sharepoint
  • Link and travel when required to the cocoa bean plant facilities in Chirk, Herentals, Bludenz, Bratislava and Trostyanets
  • Invoicing and query support for Talcoa Commission Business - timely and accurate invoicing of Taloca commission income relating to the Cocoa and FONGS (Fats, Oils, Grains, Nuts and Sugar) business as well as on boarding new suppliers to the commission business, query resolution with existing suppliers and updating agreements where relevant
  • Business Process / Systems Champion for CPRM and Taloca
  • Administrative support in Taloca to CPRM lead and Zug site facility - act as cover during absence for Taloca Facility lead and back up support on COUPA support to Taloca finance team
  • University Degree (BA/BS with top-tier academic background)
  • Experience in Commodities / Risk Management would be of a big asset
  • Understanding of consumer goods market and its mechanisms
  • Profound knowledge of SAP and Microsoft Office
  • Financial acumen, priorities setting and stakeholder management skills
  • Proven ability to deal with ambiguity and time pressure in a fast paced work environment
140

Centralized Services Analyst Resume Examples & Samples

  • Communicating with providers and sales teams
  • Analyzing, reviewing, and auditing while using multi-media resources
  • Customer service with an eye for detail
  • Generating reports
  • Orienting, training, assigning, and checking work of lower level employees
141

Consumer Services Analyst Senior Resume Examples & Samples

  • Supporting creation of workflow game plans to ensure completion of MCE functions within required turnaround times
  • Monitoring performance by day, week and month for risk analysis purposes
  • Maintain and update 12 month rolling forecast for volume to ensure staffing is in place
  • Making staffing recommendations to the Workforce Management Team
  • Identifying and proposing areas of improvement to the Workforce Management Team
  • Detecting trends, issues for consideration and articulate potential solutions
142

Shared Services Analyst Resume Examples & Samples

  • Responsible for effectively performing analyses for the Shared Services Team
  • Creates and maintains metrics and executive dashboards for key processes and procedures
  • Performs a variety of root cause analysis
  • Completes miscellaneous financial analyses and reports as requested by Senior Management
  • Supports continuous improvement and strategic initiatives within functional area. Proven ability to analyze business process, provide suggestions for improvement
  • Collaborates with functional areas to develop and maintain performance metrics, measurements, methods and targets
  • Assist in problem-solving on related topics between user departments, service departments and vendors/customers
  • Outstanding analytical skills (numerical, verbal)
  • Project Management/Process Improvement strongly preferred
  • Strong analytical, organizational and relationship skills
  • Must be comfortable working in an ever changing environment and working with constantly changing priorities
  • Strong interpersonal skills, discretion, diplomacy and judgment
  • Ability to work under pressure and time constraints as well as handle a number of tasks simultaneously required
143

Business Services Analyst Resume Examples & Samples

  • Review, organize and compile RFQ data as well as distribute to appropriate plant estimators
  • Compile estimate data into pricing worksheet
  • Work with account manager to complete RFQ overview
  • Monitor sales force data for timeliness and accuracy of opportunities and risk associated with RFQ activity
  • Assist Commercial team with analysis and customer reports as needed
  • A minimum of 5 plus years experience related in manufacturing
  • Exposure to manufacturing departments/staff/activities, cost accounting and estimating
  • Proven ability to prioritize objectives and duties
  • High level of proficiency with Microsoft Office Suite and Excel spreadsheets
144

Identity & Access Services Analyst Resume Examples & Samples

  • Creation, modification, transfer and deletion of user accounts across Active Directory, Lotus Notes and other platforms
  • Technical trouble shooting of account problems and associated access issues
  • Acting as a point of escalation for SD Analysts for technical and non-technical issues
  • The administration of privileged access to sensitive and core systems may also be a requirement
  • Responsibilities include documentation of problem fixes, lessons learned and other appropriate subject matter in support of continual improvement
  • 1+ years’ experience in IT Security/IT Operations or educational equivalent
  • University (3rd Level) degree in information technology-related discipline or relevant industry experience
  • Information technology security qualifications preferred (CISA, CISM, CISSP)
  • Strong talent for problem-solving
  • Knowledge of IAM Systems
  • Awareness of Scripting and automation
  • Basic understanding of risk management and information security principles
  • Basic knowledge and understanding of the company, our market, and competitors
  • Knowledge of contemporary hardware, software and network architectures and how security policy can be implemented within these architecture
  • Working knowledge of Microsoft’s Active Directory technology and procedures for creation, modification, transfer and deletion
  • General understanding of Mainframe and mid-range systems
  • Experience with user provisioning on mainframe and mid-range systems, databases and security sub-systems (RACF, ACF2, iSeries, DB2)
  • Understanding of ticketing / workflow systems, including SLA’s & KPI’s
  • Practical understanding of file structures and file permissions
  • Proficiency with Microsoft Windows and Microsoft Office (Excel, PowerPoint, Word)
  • Working knowledge of host and network administrative tasks (shared drive mapping, basic network troubleshooting and topology concepts, group policy)
145

Client Execution Services Analyst Resume Examples & Samples

  • MS Office (Solid in Excel)
  • Verbal and written communication skills, attention to detail, customer service and interpersonal skills
  • Basic ability to work independently and manage one’s time
  • Basic knowledge of laws, legal codes, court procedures, precedents, government regulations, and the democratic political process
  • Previous experience with computer applications, such as Microsoft Word, PowerPoint and Excel
146

Directory Services Analyst Resume Examples & Samples

  • Monitor LDAP/Kerberos health using tools such as perfmon and powershell
  • Provide basic Directory reporting metrics such as authentication, authorization, object totals
  • Plan, design, test, implement, troubleshoot, recommend and schedule improvements, upgrades and repairs to the Active Directory domains
  • Participate as assigned in the efforts to integrate and migrate acquired entity users and infrastructure
  • Manage trusts and integrations with enterprise systems
  • Deploy or modify Group Policy objects to support IT and business objectives
  • Manage and maintain internal and external DNS in support of the environment and other teams
  • Provide support to other teams requiring AD expertise
  • Initiate dialog with appropriate support teams to troubleshoot issues/problems
  • Implement, manage and document administrative processes and procedures
  • Provides after-hours and on-call support, as needed
147

IT Business Services Analyst Resume Examples & Samples

  • Proficiency in the use of the Customer Relationship Management (CRM) application
  • Drive the migration of LabSite information to the CRM application
  • Monitor compliance to company best practices for the CRM application
  • Assist colleagues with CRM application training and use as needed
  • Serve as a communication node between the BioPharma Testing group and the CRM Team
  • Serve to control user access and rights within the CRM
  • Train to assist teammates in other tasks, as applicable (secondary responsibility)
  • Bachelor's degree in computer science, Information systems, business or other related degree concentration, or equivalent directly-related experience (two years of directly related industry experience is equivalent to one full-time year of college in related major)
  • Three (3) years of MS Dynamics experience
148

Treasury Services Analyst Internship Resume Examples & Samples

  • Organize department training data into a usable outline for an electronic handbook
  • Examine unstructured data to identify what should be deleted or retained
  • Assist with physical inventory and organization of storage areas
  • Analyze process for patching computers to maintain security controls
  • Automate reporting of vendor scorecards
  • Utilize creativity in designing marketing materials
  • Work on ad hoc assignments, as requested
  • Participate in meetings and trainings, as assigned
  • Strong writing skills, including the ability to write clearly, correctly, and concisely
  • Ability to analyze problems and inquiries
  • Ability to prioritize tasks and projects to meet business needs in a logical sequence
  • Ability to maintain flexibility and adapt to changes in the business environment
  • Ability to work under general guidance on broad assignments. Ability to take direction easily, interpret directives and execute in an efficient manner
  • Adheres to a high standard of core values and ethics that align with the organization. Maintains high integrity and trust
  • Strong interpersonal and oral communication skills, including speaking clearly and confidently when communicating with all levels of stakeholders from support staff to senior level executives
  • Proficient in the use of personal computers and various software packages, including MS SharePoint, Word, Excel and PowerPoint
  • Currently enrolled in college and seeking a qualifying degree such as a Bachelor’s degree in Business Administration, or other related field
  • Prior knowledge of principles and practices of business, operations management, and project management through coursework and/or practical experience
149

Intern / Co-op-directory Services Analyst Resume Examples & Samples

  • Ability to effectively multi-task and prioritize tasks across multiple assignments
  • Desire and aptitude to quickly learn new technologies and concepts
  • Ability to take ownership and be accountable for small to medium sized tasks and small projects
  • Ability to effectively collaborate with virtual team members and customers
  • Excellent written, oral and interpersonal communication skills, including experience working with popular collaboration and communication tools such as Microsoft Office Suite
  • Creative problem solver
  • Hands-on experience and/or knowledge of technologies and concepts such as: Active Directory, LDAP, Virtual Directory technologies, federation, cloud security services, network and directory security
  • Hands-on experience and/or knowledge of scripting languages such as Perl, shell scripting, Java, JavaScript, XML, PowerShell and/or MS .NET Framework is a plus
  • Knowledge of authentication standards (SAML, OAUTH, LDAP, Kerberos, etc.) is a plus
  • Candidate must be in his/her senior year of undergraduate college or in a graduate program
  • Technical work experience is a plus
150

Engineering Services Analyst Resume Examples & Samples

  • Schedules and monitor technical data at the supplier level to ensure the data is incorporated and delivered in accordance to with contractual requirements
  • Analyzes, updates, and documents processes to ensure technical manual data/procedures are documented and current
  • Coordinate schedules and develop reports
  • Evaluate technical data changes for configuration and source data completeness and resolve any issues. Interface with internal and external supporting departments
  • Provide day-to-day technical support for engine-related hardware including resolving technical questions, investigating failures, and preparing technical data
  • Work with the USAF and PW personnel to identify engine related requirements and improvements
  • Communicate status of significant issues with management and internal and external customers
  • Daily duties will include planning activities, customer coordination, technical data and information interpretation
  • Participate in field investigations and drive corrective action
  • Support customers at US Bases and non-US locations as well as program management
  • Develop maintenance procedures and coordinate with customer for incorporation
  • Present major issues and propose solutions to internal management team and external customers during high level meetings
  • Coordinate and present technical issues during customer conferences
  • Support the forecasting of hardware usage rates
  • Lead the CIPT and provide support for system activities in developing and executing field implementation plans for new configuration hardware
  • Coordinate activity to resolve issues affecting engine readiness and customer satisfaction
  • 3+ years of experience in engineering or aerospace and technical data
  • Demonstrated success in managing projects
  • Demonstrated adaptability and capability to manage multiple priorities in parallel
  • Excellent communication skills (clear and concise in written and verbal communications)
  • Extremely strong project management skills
  • Able to assess and process business needs quickly
  • Able to think logically and analytically in a problem-solving environment
  • Focus on customer service and support is a must
  • Self-motivated, self-reliant and capable of independent work
  • Ability and capacity to gain a thorough knowledge of the relevant specialty area
151

Business Services Analyst Resume Examples & Samples

  • Bachelor's degree or a minimum of 3 years of work experience in a financial institution required
  • Minimum 3 years of experience in an operations or project management environment required
  • Minimum 3 years of experience writing and developing procedures and reports required
  • Prior experience with account reconciliation, foreign exchange, fraud, payment, or swaps systems
  • Prior experience with ACI/MTS, CLS, Misys/Opics, ReconNet, or SWIFT preferred
  • Experience with database/data warehouses and using reporting/query tools such as Brio or Crystal
  • Thorough knowledge of MS applications Access, Excel, PowerPoint, Project, and Word
  • LI-NK1
152

Field Services Analyst Resume Examples & Samples

  • Incidents: Primary area of responsibility is effective analysis, troubleshooting and accurate problem solving of technical incidents of varying degree by responding to issues received by Service tracking tool, email, phone or walk up. Includes hardware break/fix, troubleshoot bank software support, for standard operating systems & productivity tools. May require working at remote sites and overtime
  • Service Projects: Responsible for accurate evaluation and decisive planning of hardware (moves, adds, changes) projects, presentation requests, office openings, software projects & other assignments. May require working at remote sites and overtime
  • Major Incident Handling: Provide clear diagnosis of time sensitive or high priority issues. May act as escalation point and work with I.S. resolver teams to facilitate resolution and follow up. Participate in oncall support
  • Communication: Provide prompt, clear and ongoing communication with end users to define clear expectations. Interact with vendor technical support to ensure effective resolution of 3rd party service. Ensure timely onsite support. Post service messages & relay updates to internal business groups. Track communications in Service tracking tool. Participate in on-call support
  • Reporting & Metrics: Actively maintain workload using ticketing system. This includes the timely update of incidents assigned and received through alternate channels. i.e. by phone, walk up or email. Perform metrics and diagnostic reporting as part of specialized support area
  • Documentation: Provides support and maintains written resolutions to frequent problems such as networks, hardware, software applications used by Bank personnel. Document project details and escalation process for specialized support areas
  • Associate degree required, four year college degree preferred and/or equivalent 8 years industry experience
  • Working knowledge in MS Windows based environment Experience using and building workstation images a plus Knowledgeable Planning and organizational skills
  • Excellent customer service skills including ability to provide information at all levels
  • Wide range of working knowledge to troubleshoot hardware/software
  • Experience following and creating documented processes and procedures
  • Knowledge of request/problem documenting and tracking skills (Remedy, ServiceNow, Cherwell)
  • Working Knowledge with Citrix products and publishing a plus Working experience with Audio visual /Projector setup Knowledge of Retail banking and financial applications a plus Working
  • Experience with Printer configuration service and support
  • Working knowledge of networking principles, practice and technologies (TCP/IP protocol suite)
  • Working Knowledge of remote control tools
  • Executive support experience a plus
  • Experience in trading support
  • Working experience with software distribution systems a plus (Marimba, SCCM)
  • Working experience with MDM (BES, GOOD)
  • Knowledge of device/data encryption a plus
  • Familiarity with VMWare products a plus
  • Familiarity with ITIL and IT service management a plus Working knowledge of scripting
  • Working support experience in large scale migrations
  • Industry standard Certifications are a plus
  • Further the First Republic Bank culture
  • Bonus based on Company performance + individual performance
153

Field Services Analyst Resume Examples & Samples

  • Working knowledge in MS Windows based environment Experience using and building workstation images a plus
  • Knowledgeable Planning and organizational skills
  • Working Knowledge with Citrix products and publishing a plus Working experience with Audio visual /Projector setup
  • Knowledge of Retail banking and financial applications a plus Working
154

Services Analyst Resume Examples & Samples

  • Identify and implement high performance business value creation and transformation by delivering analysis in support of GSS’s agenda aid the Business Operations Manager in the tactical execution of Operational initiatives
  • Provide Data Intelligence by designing, developing, and building intuitive dashboards by leveraging enterprise reporting systems
  • Drive proactive analysis of the metrics and provide insights of the business to the respective departments/divisions impacted
  • Provide assistance to the team on business strategy, financial performance, annual planning, and on-going operations. Highlight opportunities and provide practical, action-focused recommendations
  • Education: Bachelor’s Degree in Finance, Industrial Engineering, Business, Operations, MIS, Computer Science, Computer Engineering or related field is required
  • Overall Experience: 2-4 years experience
  • Proficient in Microsoft Office Suite
  • Basic working knowledge of CSS and HTML
  • Experience developing custom reports using business intelligence reporting tools; OBIEE preferred
  • "Self-starter" personality with ability to self-motivate and be resourceful in a fast paced environment
  • Strong work ethic and a history of meeting tight deadlines
  • Have an understanding of end to end support of custom reporting solutions that provide critical insight into performance against business objectives
  • Strong analytical skills; hands-on experience with large amounts of data with ability to use Data Analysis tools like MS Excel or MiniTab
  • Basic programming experience preferred to enable analysis outside the constraints of Microsoft office; SQL and/or JavaScript or similar language preferred
  • Task-oriented drive to investigate and dissect information with a strong focus on quality
  • Able to work cross-functionally and interact effectively with all levels of the organization
  • Able to work easily as part of a team and also independently to achieve individual and group goals
  • Flexible, self-motivated, curious and willing to continually develop in order to solve problems and drive results
155

Trial Services Analyst Resume Examples & Samples

  • Provide technical expertise in trial presentation, including the development of graphics, presentations, slides, timelines, illustrations, “call-outs,” and other visual information products
  • Support on-site IT needs & assisting in the setup of hardware & equipment at remote trial locations
  • Oversee the setup, installation and operation of courtroom equipment and other necessary resources (i.e. document cameras, video switches, trial IT setup)
  • Advise attorneys and case teams regarding the appropriate equipment and technology to use in support of their trial needs
  • Create and maintain trial presentation databases
  • Create video clips and assist in audio/video conversion
  • Potentially operate trial presentation equipment in the “hot seat” and provide litigation/practice support
  • Attend trials, mediations, arbitrations and other legal proceedings in the U.S
  • Participate in weekly team related meetings, training events & in-person team meetings
  • Flexibility and ability to travel, with short or extremely limited notice, to various firm offices or trial locations around the United States
  • Familiarity with litigation process and procedures, from filing through trial and appeal
  • Experience with creating graphics, demonstratives and other visuals
  • Strong working knowledge of various technologies, such as setting up war room equipment, networking, configuring switches, routers & AP’s, printers, NAS devices, and light server management
  • Exposure to, or proficiency with, trial presentation software, methods and techniques, including the development of PowerPoint slides, the creation of trial presentation databases (TrialDirector/Sanction), video clips and other graphics
  • Strong Windows 7 skills and demonstrated experience with independently troubleshooting hardware and software problems during critical moments
  • Excellent interpersonal and communication skills; ability to communicate with all levels of personnel and provide end-user support as necessary
  • Experience managing complex litigation tasks through project management, follow-through and clear communication
  • A broad knowledge of PC based hardware and software applications
  • Excellent written and oral communication skills, including grammar, spelling and punctuation
  • Ability to read, comprehend and follow instructions
  • Proficiency on office equipment used on a regular basis including computers, printers, copy machines, facsimile machines and telephones
  • Ability to work well under pressure, facilitate solutions, and meet deadlines
  • Ability to manage multiple priorities and adjust to changing priorities in a professional manner
  • Ability to establish effective working relationships within the department, office and firm
  • Strong service orientation, and an ability to establish and maintain effective working relationships with peers, office and firm management, and outside business partners
  • Excellent judgment and common sense
  • Commitment to professional growth and development
  • Commitment to the office and firm
  • 4-year college degree strongly preferred, but extensive related experience may substitute for a degree
  • Minimum of 3 years of experience providing support within a legal environment or other legal related professional services organization
156

Messaging Services Analyst Resume Examples & Samples

  • Strong knowledge of Exchange 2003 to 2013 Exchange, Unified Communications, Windows OS, Active Directory, LDAP
  • Performs maintenance on existing operating systems
  • Evaluates, engineers, tests, recommends, and implements secure infrastructures
  • Acts as a resource for system escalation issues
  • Documents platform standards and processes for ongoing operations
  • Schedules and coordinates installation and maintenance of software/hardware on the network and ensures compatibility of all communications and computer hardware/software
  • Performs root cause analysis on failed components and implements corrective measures
  • Provides ongoing information to leadership, customers, and peers regarding enhancements, innovations and solutions
  • Responsible for following company specific systems engineering standards
  • Executive support escalations: 20-30% time consuming work per week most client/outlook, remote access, troubleshoot, feedbacks
  • On Call Support: Currently running the process with 2 resources in the americas shift for all required work done during weekends
  • Provide Technicall Documentation and training to L1 and Service desk
  • GBM operation resource for internal and external projects: represent GBM following project assignments and schedules
157

Authentication & Identity Services Analyst Resume Examples & Samples

  • Open to remote candidates, or sitting in office locations in Wichita, KS, Atlanta, GA, or Reno, NV. Not eligible for sponsorship
  • Previous experience in Identity and Access Management
  • Previous leadership experience (formal/informal)
  • Minimum of 2 years in IT
  • Associate's degree or 3+ years on the job experience
  • Experience working with Exchange 2010, Office 365, Windows 7/10 or Windows Server 2012
  • Previous project execution experience
  • Proficiency with Microsoft Office Suite (2010/O365)
  • Experience working within a ticketing system, managing workload to meet Service Level Agreements
  • Experience in providing Active Directory management services to a business environment
158

Qcoe Services Analyst Resume Examples & Samples

  • Provide support to the Systems Engineering portfolio in AD
  • Involvement in reading requirements specifications and designing test scenarios and test scripts
  • Executing approved test scripts from HP ALM tool with support from Test Lead
  • Creating automation test scripts using automation tools such as UFT or Selenium
  • Report defects in Ford Standard testing tool HP ALM
  • Report daily/weekly status on the progress to the test lead
  • Involvement in sharing the status reports with the management
  • Involvement in supporting creation of test data
  • Support in enhancing automotive test scripts
  • Working with a testing team; tasks are application specific
  • Read requirements of document, interact with Business Analyst, predict expected outcome, and evaluate how to proceed. Collaborate with Coordinator to fix any problems; verify the fix is done. Continue test cases until done
  • Programming, navigating a computer and computer program/software
  • Reading comprehension of coding
  • Java, SQL, database and automation skills
  • Information ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules
  • Focus to identify missing information, or errors, and able to self-correct
  • Processing information - multiple step executive
  • Information ordering- Multiple step executive functioning - High level of organization
  • Critical thinking and System analysis
  • Judgment and decision making
  • Independence
  • Time-management
  • Writing
  • Written comprehension
  • Oral comprehension
  • Navigating a computer and computer software programs
  • MS Office: word, excel, outlook, PPT
  • Windows 10
  • Management of assigned tasks
  • Processing information - ability to follow multiple step instructions
  • Multiple step functioning - high level of organization
  • 3+ years of experience with Oracle, Unix/Linux and SQL
  • 3+ years’ Automation with testing in UFT or Selenium experience
  • Knowledge of the IT fundamentals
  • J2EE Selenium and UFT programming skills (Ex: Java or Websphere) for automation
  • Experience with Oracle, Unix/Linux, and SQL
  • Understanding in SharePoint
  • Experience with IT Project Manager Microsoft office tools (Excel, Word, MS Project)
  • Motivated and self-starter
159

Professional Services Analyst Resume Examples & Samples

  • Provide software installation and training to end users via the web
  • Facilitate in resolving support issues and provide feedback to the support team
  • Create documentation on the usage of software features
  • Create documentation on issue resolution
  • Assist in additional assignments on an as needed basis to support the business
  • Provide direct support to the distributor network as needed
  • Comfortable communicating (both oral and written) to team members at all levels of the organization including the support team, developers, distributors and end users
  • Knowledgeable in basic networking and R.O. Writer/Epicor installation
  • Desire and ability to become a subject matter expert in all areas of R.O. Writer functionality
  • Ability to work closely with others in a team environment
160

Professional Services Analyst Resume Examples & Samples

  • ​Provide Consulting Services
  • Accommodate Client Services Requests
  • Provide onsite customer assistance in critical customer situations
  • Recording/tracking customer issues in our CRM database, monitoring and communication issue status and driving issues to resolution
  • Work in conjunction with other associates to effectively identify and resolve application and business/accounting issues that need to be addressed in order for the organization to deliver high quality client services
  • Work across functional areas (support, development, marketing, field, etc.) within the company
  • Provide analytic skills in research and resolving complex customer issues
  • Be recognized within the company and by our customers as a knowledgeable representative in one or more key application areas. Be able to contribute meaningfully to activities outside those areas of expertise
  • Assisting in Quality Assurance of new software releases
  • Become familiar with industry developments via trade journals, conferences, or educational opportunities
  • Provide management with regular status and progress updates
  • Perform complex cross-functional tasks within professional service organizations
  • Expert customer service
  • Effective oral and written communication
  • Expert problem solving and analytic skills
  • Ability to provide onsite customer assistance in critical customer situations
  • Ability to perform complex cross-functional tasks within professional services organization
  • Ability to work across functional areas (support, development, marketing, field, etc.) within the company
  • Promotes excellence in the quality and delivery of support services
161

Investor Services Analyst Resume Examples & Samples

  • Performs analysis of exception reports during the reporting cycle in order to make required corrections to the loans
  • Acts in the role of relationship manager to his/her counterparties when reporting
  • Strictly adheres to the Agency and Private Investor Servicing Agreements, Regulation AB, USAP and other guidelines for timely and accurate reporting, remitting, and reconciling
  • Performs reconciliations or reporting of complex accounts for either Agency, Private Securities, or Clearing Accounts, including Test of Expected P&I
  • Timely and accurately prepares and delivers investor reporting for complex Agency or Private investors
  • Prepares remittances to investors along with related cash management functions
  • Reconciling accounts within 30 calendar days
  • Clears reconciling items within 90 days from the point of identification or earlier based on investor guidelines, either through internal wires, escalations or investor adjustments
  • Prepares wires and GL entries as needed to remit or clear aged items timely and accurately
  • Reporting and Accounting Analysts will conduct root cause analysis of issues on the most complex scheduled/scheduled or scheduled/actual portfolios loan level and reconciliation outages. Provides recommendations to resolve within the Investor Services area and for up-stream processes that negatively impact Investor Services
  • Updates Policies and procedures as required
  • Performs pre and post acquisitions boarding and reconciliation functions related to Principal and Advance balances, to include updating system balances, validating boarding/release balances to the trial balance, and reconciling any variances
  • Performs detailed loan level analysis of loan exceptions, using Excel and various workflow and servicing systems
  • Integrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain
  • Communication: Excellent verbal and written communication skills that are used in dealings with both internal and external business partners
  • Investor Service and Client Focus: Understands who the customer is including investors, borrowers and individuals from various internal departments. Takes time to listen and understand the needs of each and looks for ways to resolve issues and offers solutions to problems
  • Planning and Organizing: Gives suggestions on how to improve process(es) and/or create efficiencies, conducts daily activities in a planned, organized fashion, and deals with change effectively and able to adapt rapidly
  • Judgment: Maintains positive approach to resolution of issues is considered trustworthy by both peers and management team, carefully evaluates impact of own actions to Company, investors, employees, and self, confirms course of action with management team regarding high visibility or sensitive issues
  • Cooperation: Willingly adds value to team, shares information freely among the team, and communicates with others in a direct, honest, and open manner, while maintaining other’s dignity
  • Initiative: Moves quickly from receiving information to decisive action, continuously seeks ways to contribute to the success of the team and company overall. Uses failures/mistakes as opportunities to lean and correct, anticipates issues and moves to resolve them
  • Accountability: Takes ownership of ones accounts/duties and ensures that issues under their purview are resolved timely and in accordance with departmental standards
162

Investor Services Analyst Resume Examples & Samples

  • Acts in the role of relationship manager to his/her counter parties when reporting
  • Timely and accurately prepares and delivers investor reporting for Agency or Private Investors
  • Performs reconciliations of accounts for either Agency, Private Securities, or Clearing Accounts
163

IT Services Analyst Resume Examples & Samples

  • Provide Tier 1 and 2 technology service desk support to all users and locations; including support of computer hardware, software, printers, network, and telephony issues
  • Service requests and incidents in a manner congruent with our service level agreements via telephone, email and in-person
  • Ability to evaluate and prioritize incoming service request in order to deliver service in the most efficient manner possible
  • Research problems using internal knowledge base, colleagues, the internet and other tools
  • Methodically track all incidents and service requests in a tracking system
  • Basic active directory tasks such as account creation/deletion, password reset, unlock user accounts, computer object administration
  • Participate in projects as needed
164

Cib-asset Services Analyst Resume Examples & Samples

  • Work within a small team to whose primary responsibilities will be for Corporate action and custody processing for local & overseas markets
  • Liaise and clarify with clients on problematic requests regarding corporate actions, custody or settlements
  • Keep track of corporate action events, assess the impacts on securities holdings and notify clients on a timely basis
  • Preparation & lodgement of claim letters
  • Process and monitor the conversion/exercise of derivatives products
  • Receipt & Acceptance of Corporate action notices sent by sub-custodian
  • Ensure discretionary corporate instructions are sent to sub-custodians on a timely basis
  • Prepare and input accounting entries for corporate action related transactions
  • Prepare and send SWIFT instruction to sub-custodian for discretionary corporate actions
  • Prepare and send SWIFT instruction to sub-custodian for portfolio transfer
  • 1-2 years exposure to Equity operations either broker or custody
  • Proficiency in PC skill (MS Word, MS Powerpoint & MS Excel)
  • NZ Equity & Fixed Interest Product Knowledge
  • Experience using SWIFT messaging
  • New Zealand Market knowledge
165

Treasury Services Analyst Resume Examples & Samples

  • Download daily bank balances and broker transactions
  • Reconcile accounts monthly with Comptroller’s Office
  • Interpret accounting reports, disseminate the data and produce specialized balance reports
  • Work closely with multiple brokers to monitor the integrity and confidentiality of information regarding gifts, donors, and investments for the University
  • Establish the value of security gifts and direct the processing of those gifts through University Advancement
  • Process departmental checks and invoices, draft letters and memos, proofread, supervise student workers, and other tasks assign by Treasury Director and CIO
  • Input trust activities into the Sungard Charlotte Trust System
  • Perform other duties and responsibilities as required, assigned, or requested
  • Bachelor degree in business with concentration in finance, Business administration, etc
  • 1-3 years of experience in the banking, brokerage, or financial services industry preferred
  • Possess strong communication, organizational and analytical skills
  • Employee must be knowledgeable in Excel, Word, PowerPoint, etc
  • Possess effective oral and written communication skills
166

IT Business Services Analyst Senior Resume Examples & Samples

  • Leads sessions with business users, technology partners, and vendors to define solutions by identifying all the key stakeholder groups using a solution, the high level capabilities the business needs, including the depiction of data flows, and recommends solutions that enable the organization to meet its goals
  • Executes the writing of business and technical requirements specifications, analyzing requirements, creating visual models, and facilitating elicitation sessions for projects
  • Leads discussion with business and technology partners in identifying process improvement opportunities. Builds and fosters relationships across multiple organizations
  • Actively participates in enterprise change control governance to assess impact of process and technical change requests to existing services
  • 5 or more years Business Analyst experience, performing business process analysis, collecting and writing business and functional requirements, including process and data flows in support of technology investments. Excellent problem solving, planning, and interpersonal skills. Excellent communication, including written, verbal and presentation skills. (Required)
  • 5 or more years Financial services sector with a working understanding of bank technology, knowledge of primary banking applications, and general banking experience. Database query tools such as SQL or similar tools and languages. Project Management experience. (Preferred)
167

Portfolio Decision Services Analyst Resume Examples & Samples

  • Experience with Microsoft Office, including extensive use of Excel and Access
  • Experience with data management using SQL
  • Experience with data visualizations using Tableau, JavaScript, Stata, or similar
  • Knowledge of Navy Reserve financial systems, federal audit standards, and quantitative forecasting techniques
  • Experience with VBA, Java, and Python programming preferred
  • MA or MS degree in Economics or Information Systems preferred
168

Bill Review Services Analyst Resume Examples & Samples

  • Confirm claimant and health care provider information
  • Confirm diagnosis between medical bills and claims data
  • Confirm and apply utilization review authorization/denial when applicable
  • Utilize and interpret supporting documentation attached to medical billings from providers (reports, etc.)
  • Determine reasonable reimbursement by application of OMFS rules, regulations and guidelines
  • Strong comprehension and analytical skills
  • Ability to multi-task – based on the review types
  • Official Medical Fee Schedule
  • CPT Codes (Current Procedural Terminology)
  • Medical Terminology
  • 1 to 3 years
  • Medicaid experience helpful
169

Senior Bill Review Services Analyst Resume Examples & Samples

  • Responsible for reviewing medical bills -in accordance to the Official Medical Fee Schedule. Must apply Utilization Review (UR) decisions and MPN information to the workers' compensation medical bills. Must be able to review bills for facility charges, surgical bills, ambulance services and med-legal reports; Must take an active role in reviewing appeals/reconsiderations as well as "Review Only" bills
  • Responsible for helping withquality/batch prep reportsto ensure accuracy of reviews before they are returned to the file. Must be able to help identify billing issues and be able to help with identifying strategies to address the issues
  • Work in close coordination with the Claims Examiner and Utilization Review teamfor the accurate completion of all bill review actions
  • Act as a resource for the WellComp Service Center Team
  • Strong Organizational and efficiency Skills
  • COLLABORATION effectively and cooperate with others. Establish and maintain good work relationships
  • 3+ years of professional work experience
170

Senior Bill Review Services Analyst Resume Examples & Samples

  • Responsible for helping with quality/batch prep reportsto ensure accuracy of reviews before they are returned to the file. Must be able to help identify billing issues and be able to help with identifying strategies to address the issues
  • Complete a set number of reviews per day.Claim number and provider information must be checked for accuracy. Application of state guidelines, PPO's and UR decisions to the medical bills
  • Billing experience (such as medical billing)
  • CPT coding experience
  • ICD coding experience
  • Medical terminology helpful
  • Workers Compensation knowledge helpful
171

Senior Agency Services Analyst Resume Examples & Samples

  • Develops an understanding of the organizational structures and processes of assigned agencies through which contracting and procurement are administered
  • Manages external communications, webinars, training sessions to public and MWBE vendors
  • Participates in training and orientation programs for agency personnel regarding: clarification of program responsibilities under Article 15-A; completion of quarterly compliance reports; development of annual goal plans, and establishment of individual contract goals where applicable; provides on-going training and technical assistance to agency personnel, including agency responsibilities relative to MWBE development
  • Serves as liaison to staff in the Certification Bureau to coordinate contracting opportunities within agencies that can be matched with MWBEs
  • Prepares program external dissemination reports ensuring that the statistical and other data are accurate and complete
  • Provide planning for external events (expos, forums, conferences, etc.) and coordinate workshops to promote growth and opportunity for MWBE firms and represent Business Development at such events
  • Provide training and technical assistance to businesses and Empire State Development (ESD), Procurement Technical Assistance Center (PTACS), Small Business Development Centers (SBDC) and Entrepreneurial Assistance Centers (EAPs) on business development, procurement opportunities and New York State Contract System (NYSCS)
  • Develops and presents resource materials for use at training and workshops
  • Provide education and outreach to agencies/authorities and businesses in accessing, finding, and identifying MWBE contracting opportunities and business strategies
  • Provide support to agencies/authorities to develop new ways to create opportunities for MWBE firms
  • Identify business opportunities in contracting and in capital programs for MWBEs and counsel MWBEs on business strategies
  • Develop and maintain relationships with agencies/authorities, governmental organizations, community business organizations and prime contractors to connect MWBEs to business opportunities
  • Monitor MWBE Business Development Hotline and provide information to callers inquiring about DMWBD resources, services, or other needs/concerns
  • Review, identify, and circulate advertised procurement opportunities from NYS Contract Reporter to appropriate MWBE’s by industry
  • Manage Supply Demand Utilization platform working with Agencies and Authorities to increase opportunities for MWBE’s in areas with low MWBE utilization
  • As requested, developed customized list of certified firms for subcontracting opportunities based on the parameters provided by agency/authority or Prime Contractors
  • Monitor, manage, and respond to inquiries submitted to MWBE Business Development’s inbox from MWBE vendors, agencies/authorities, Prime Contractors, and external organizations
  • Coordinating and managing NYS’ Supply-Demand Utilization Initiative efforts to MWBEs, agencies/authorities, and Prime Contractors. Develop reports to be presented to Division’s Director of Business Development and Executive Director on the success and challenges in meeting the respective strategic goals assigned
172

Business Services Analyst Resume Examples & Samples

  • Decision making – partner with MD, the E&S leadership team and the Geographies to ensure best practice, collaboration and assist and inform strategy, decision making and investment decisions
  • Delivery and reporting – help the E&S team to remain on track and focused on our plans throughout the year to ensure that we meet our financial and learner impact targets
  • Annual product planning – support E&S with annual product planning in collaboration with the Geographies and product roadmap development and monitoring. Work closely with the Strategy team in GPO during the Strategy development process
  • Help shape the annual Must Wins, KPIs and maintain the delivery roadmap for the year across E&S. Lead on the reporting process to track progress against this plan through the completion of monthly, quarterly and ad hoc reporting, helping to identify risks and ensuring focus. Track and report on priority projects as required
  • Support the Business Services Director with the preparation and completion of the strategic planning process and other planning cycles, working as key interface with and partner to Finance, the rest of the E&S team and the GP Strategy team
  • Develop effective working relationships with key stakeholders to understand the activities and product strategies being undertaken in each area of E&S. Be able to synthesise this information and spot trends, anomalies, challenges and opportunities for synergy and collaboration between divisions. Present an E&S view as required
  • Support the Business Services Director in the execution, implementation and governance of the Geography partnership and reporting model to ensure alignment and collaboration between E&S and the Geographies
  • Work with the Business Services Director to keep on top of relevant industry trends through the preparation of competitor and market research as required
  • Ad hoc projects and tasks managed and delivered as required
  • Experience of working in a role where he/she will have had exposure of collating information from a variety of functions/LOB’s in order to produce regular MI reporting
  • Has experience of running an end to end reporting process
  • Attention to detail with a thoroughness and accuracy when accomplishing tasks
  • Advanced Microsoft Office (Excel, Word, PowerPoint) skills with the ability to create financial models/manipulate data in Excel and able to produce visually attractive presentations and reports
  • Self-motivated with a positive, ‘can-do’ attitude towards challenges and obstacles and a willingness to learn
  • Comfortable with a changing environment and able to prioritise workload effectively
  • Excellent analytical skills - able to digest, synthesise and add value a very wide variety of information and communicate to different partners and stakeholders
  • Commercial acumen - ability to assist decision making through the use of analytics, research and business insights
  • Strong project management skills and ability to manage and influence multiple stakeholders simultaneously
  • Excellent written and oral communication skills; ability to communicate effectively and liaise with colleagues at all levels of seniority
  • Demonstrate Pearson values
  • Globally minded and ability to work across time zones, markets and cultures
173

Location Services Analyst Resume Examples & Samples

  • Perform administrative duties to include: conference room and office reservations, scheduling, correspondence and data entry
  • Conduct quality assurance checks to ensure service standards are being met
  • Serve as a point of contact for the building manager or external providers and manage regular contract relationships
  • Serve as a point of contact for various Workplace Solutions tools/databases, related basic technical support and end user training
  • Responsible for space reservation requests (assign and confirm space, catering and equipment) and ensure optimal workspace occupancy
  • Responsible for the set-up and provide support for meeting rooms including catering and audio/visual equipment
  • Provide audio-visual support/troubleshooting prior to and during meetings and events as needed
  • Stock and maintain appearance of general use areas (e.g., copy room, coffee/vending area, etc.)
  • Issue visitor access cards, answer general inquires, assist in resolving issues/concerns or direct them to the appropriate resource
174

Product Services Analyst Resume Examples & Samples

  • Evaluate and generate cash flows and prices of European ABS on a daily basis using internal and industry tools
  • Utilize market colour and information from Markit Parsing to improve our pricing offering and accurately reflect changes in the market by adjusting assumptions and refining inputs
  • Adjust daily pricing assumptions to reflect security performance in current market conditions
  • Assess relative value for securities by analysing collateral market trends, prepayments, defaults, severity, OAS, variability in bond cashflows, and comparisons with other markets
  • Review and create weekly research on Securitized Products; apply findings to pricing methodology and assumptions
  • Handle customer queries on pricing, methodology and other related matters
  • Be able to work within Securitized Products and the broader organization to effectuate change and identify cross-selling or synergistic opportunities
  • Ability to multi-task and enhance the group’s productivity by leveraging automation where applicable
  • Work with the Markit development team to build out and improve daily processes and enhance internal systems
  • Degree in Finance, Math, Engineering, Accounting, Economics is preferred CFA or MBA a plus but not required
  • Strong Excel and technical skills are mandatory
  • Prior background in securitized products or fixed income is preferred
  • Prior experience with Intex Calc, Trpp, eMBS, Andrew Davidson, IHS Markit preferred
  • VBA / SQL a plus but not required
175

Intermediary Services Analyst Resume Examples & Samples

  • Develop and maintain processes and procedures that define the Intermediary Services Oversight program, designed to validate services provided by intermediaries
  • In advance of execution by an authorized signer, review service agreements to ensure inclusion of all relevant services and capacity of Foresters Financial to support terms outlined
  • Perform due diligence reviews, interacting with intermediary partners, to ensure services provision is in line with fund offering documents and terms within agreements. This will include a review of firms’ third party assessment reports (e.g. FICCA, SSAE16) produced by their external auditors and analyzing a combination of the firms’ assets, fund holdings, products and trading activities to identify risk trends
  • Create and periodically update individual intermediary risk profiles for use in assessing and mitigating risk to the company
  • Assist with and/or manage the operational onboarding and integration of intermediary relationships with First Investors Funds, including account conversions
  • Develop, maintain and create and/or oversee reporting regarding intermediary relationships; prepare reports for Foresters Financial Boards and senior management team
  • Develop and/or oversee processes to optimize collection, retention and reporting related to intermediary accounts, fees, fee rates and other relevant data
  • Optimize invoice reconciliation, recording and processing. Review and first approval of invoices related to intermediary services provided to Fund shareholders under agreements with First Investors or the Funds. Research explanation and documentation of invoice variances
  • Lead quarterly Oversight Working Group meetings, and other meetings as necessary, to review intermediary service provision and due diligence activities; recommend and/or track required follow up actions with working group and senior management
  • Maintain an understanding of fund compliance policies and keep abreast of industry topics and regulatory changes which may have an impact on the intermediary oversight program
  • Lead or contribute to projects that support the operational interface with intermediaries and vendors
  • Provide inbound telephone coverage for Shareholder Services Department as requested
  • Minimum 2 years prior work experience in mutual fund operations and/or broker-dealer operations required
  • Strong analytical, problem solving and execution skills
176

Rating Services Analyst Resume Examples & Samples

  • Please note you may sit in either Sydney or Brisbane for this position*
  • Procurement of annual reports, financial and company information
  • Accurate and timely input of company information into the database
  • Normalising the financial statements to ensure consistency and uniformity
  • Analysing the financial statements and key risk indicators to identify credit risk
  • Identifying the critical issues, strengths and challenges relating to credit risk
  • Writing professional and evidence based reports
  • Complying with all applicable policies, principals and organisational requirements
  • Communication with a wide range of stakeholders including but not limited to Company Executives, Project Managers, Accountants, etc
  • Ability to work autonomously and collaboratively with Peers
  • Previous experience working as an analyst assessing risk and/or credit
  • Experience in several of the following
  • Working with a diverse group of clients across multiple industries
  • Opportunity to work with an experienced and energetic team with shared values and common goals
177

Transfer Agency Services Analyst Resume Examples & Samples

  • Day to day running of the internal BlackRock Transfer Agency team that runs the trading and pricing functions for the BLL range of Life funds
  • The TA system that will be used is part of the core BlackRock platform Aladdin. TA functionality is currently under development and this role would suit someone with a track record of improving business process
  • Run all TA platform processes on a daily basis to meet stakeholder deadlines
  • Onshore TA function for Transition Management Share Exchange and Unit Exchange activities
  • Quarterly Generation of Income Payment Facility transactions
  • Reporting duties, encapsulating daily PM flows, custody queries, and month-end holdings
  • Consuming trade instructions on the Life funds from various Internal Stakeholders
  • Receiving in NAV Monitoring price feed each afternoon for pricing and unitising forward and historic priced, cash, unit & in-specie orders
  • Being the ‘Gatekeeper’ for the BLL funds, monitoring daily trading deadlines, order amendments, transition events and business requests such as price changes and error corrections
  • Our target is to run all BLL deal days by 5pm each day
  • Internal TA will take a proactive approach to our daily work model, as preparation is key to successful TA service delivery. Establishing a checklist of core duties that will evolve to reflect the ‘change’ environment will be paramount
  • Establishing a strong working relationship with internal stakeholders in order to represent the interests of TA Services within the wider organisation
  • Have an understanding of the relevant regulatory environment
  • Has an understanding of the Finance industry and with a willingness to learn
178

Professional Services Analyst Resume Examples & Samples

  • The Professional Services team deploys and manages the Medallia feedback platform for leading global companies across retail, financial services, hospitality, high tech, and other industries. As a member of the team, you will partner with senior decision makers at admired brands on a mission critical task—helping companies improve in the eyes of their ultimate judges: customers. You work with cutting-edge technology and tackle real business problems. You gain exposure to a wide range of industries and work with great colleagues. You position yourself for many career options, not only in Professional Services but also in Marketing, Product, and Sales. Most importantly, you get to build: build a great company, build awesome relationships and programs with our customers, build lifelong friendships, and build a new industry
  • As an Analyst you will be assigned to multiple projects and accounts depending on our need and your interests and expertise. The assignments vary from designing and implementing our software for new customers to enhancing and managing live customer accounts
  • Participate in the implementation design, setup, and review processes
  • Build long-standing customer relationships by improving customer feedback programs
179

Ops Human Services Analyst Resume Examples & Samples

  • NOTE: Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process. **
  • Experience with medical referrals and medical billing
  • Communication skills with diverse populations from professional to lay community
  • Knowledge of electronic health records
  • Knowledge of scheduling appointments
  • Skills in purchasing and receiving orders/supplies
180

Quality Services Analyst Resume Examples & Samples

  • The Quality Services team has responsibility for all aspects of contact centre quality monitoring strategy, benchmarking, consistency checking, callbacks and sales call reviews
  • The role holder will have direct control over the quality and consistency of call coaching delivered in the contact centres within the usual authority limits for a GCB6 or GCB5 Manager (as appropriate) and may be required to work independently or part of a team
  • GCB6 role holders must have good understanding of call quality and coaching methodologies, requirements and tools
  • The role holder must ensure the procedures/processes used to deliver the quality and call coaching model are in accordance with Group standards
  • GCB6 role holders may be required to manage multiple responsibilities involving interaction with several business areas
  • The role holder will not be subject to close supervision so will be expected to exercise initiative in proactively overcoming obstacles to success. They will be expected to adopt a flexible approach in terms of working hours, location and travel
  • Navigating – understanding and translating Contact Centre strategy into own team and aligning directions accordingly
  • Aspiring – being ambitious about providing the highest standards of delivery and embedding them in the team
  • Driving – setting stretching goals for self and team and delivering them with courage and tenacity
  • Mobilising – authentically engaging with team, colleagues and business partners to deliver at pace
  • Sustaining – making considered decisions that protect and enhance HSBC values, reputation and business
  • Relevant banking degree – optional
  • The role holder may be required to be proficient in multiple languages e.g. the local language and the language of some or all of the other countries they are supporting
181

Investor Services Analyst Resume Examples & Samples

  • Acts in the role of relationship manager to his/her counterparts when reporting
  • Reporting and Accounting Analysts will conduct root cause analysis of issues on the most complex scheduled/scheduled or scheduled/actual reconciliations and test of expected cash outages. Provides recommendations to resolve within the bank reconciliation area and for those up-stream processes that negatively impact bank reconciliation
  • Review and approve low complexity reconciliations completed by Investor Services Analysts
  • Integrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; does not misrepresent him/herself for personal gain
  • Planning and Organizing: Gives suggestions on how to improve processes and/or create efficiencies, conducts daily activities in a planned, organized fashion, and deals with change effectively and able to adapt rapidly
182

Prime Brokerage Services Analyst Resume Examples & Samples

  • Issuance of daily regulatory and house margin calls for Prime brokerage clients
  • Monitor equity releases, including fed funds wires, delivery and receipt of securities (both free and vs. payment) and journals of cash and / or securities between accounts
  • Interface with the client, Bank of America management, Prime Brokerage Client service and Sales regarding various margin and risk issues
  • Ensure compliance with all FINRA and SEC regulations
  • Focus on improving processes and controls
  • Business Degree preferred - Accounting or Finance degree preferable, CPA or CFA also preferable
  • Some knowledge of prime brokerage and hedge fund trading strategies such as stat arb, convertible arb, long/short market neutral, stock picker, etc
  • Familiarity with margin/capital regulations (15c3-1; NYSE Rule 431; FRB Regulation T & U, Client Portfolio Margining)
  • Some knowledge of enhanced leverage products preferred
183

Product Services Analyst Resume Examples & Samples

  • Rebalancing and publishing of different Fixed Income Benchmark Indices
  • Reference data population into databases and verification of the data in 4 eyes-principle
  • Customer Queries: Assisting clients using the indices on questions and data requests
  • Data management: Sourcing, cleaning and organizing of corporate events and static data
  • The individual will work closely with clients to assist using the indices, index analyses and data requests
  • Quality control: Verification of the published indices
  • University graduate or post graduate, preferably in computing, finance-related or natural sciences
  • Prior work experience in Financial markets/fixed income domain is must. Looking for someone who has minimum of 3-4 years of work experience
  • SQL and VBA programming, proven financial markets knowledge or knowledge of standard financial data vendor software are a plus
184

Treasury Services Analyst Resume Examples & Samples

  • Perform day-to-day duties in support of the organization?s need for depository institution services, including opening and closing bank accounts, analyzing banking fees, assuring proper access controls and reviewing and resolving all applicable requests received from business units via the treasury services group mailbox
  • Perform duties necessary to meet the organizations regulatory compliance responsibilities as assigned
  • Provide support for reconciliation of cash and securities activity, including development of business requirements, and activity monitoring in the automated cash management system. Provide needed support to business units in resolving outstanding items from reconciliations
  • Contribute to assessment, analysis and maintenance of internal controls, including all internal and external documentation, as well as access management to all depository institutions. Assist as necessary for business contingency planning and training, and preparation of disaster recovery procedures intended to ensure continuing and secure operations
  • May serve as point of contact for internal and external audit, risk assessment and regulatory functions on matters related to treasury services
  • Assist in the performance of various analyses with predefined scope and methodologies pertaining to all treasury services activities
  • Degree in Finance or Economics preferred
  • Strong communications skills required
  • Experienced in Microsoft Office programs required
  • Previous experience working in Capital Markets a plus
  • Experience working in a Financial Institution a plus
185

Human Services Analyst Resume Examples & Samples

  • Develop Inventory Resource Management System (IRMS) and/or Inventory Management and Tracking System (IMATS)
  • Upload all cache and maintain primary and secondary databases
  • 1 year of experience in an office/clinic environment providing office administrative support (e.g., client registration, cashier, answering telephones, data entry)
  • Florida Drivers’ License
  • Bilingual English/Spanish
  • Note
186

Shared Services Analyst Resume Examples & Samples

  • Increase productivity and customer satisfaction by implementing process improvements
  • Provide support for existing and future customer service applications
  • Create and support software solutions built using MS Excel and Access
  • Create and support customer service reporting needs
  • Document workflows by creating process maps using MS Visio
  • Document business requirements and technical specifications for enhancements to enterprise applications
  • Continually evaluate processes to facilitate standardization and drive improvements
  • Ability to build a business case to justify implementing a project
  • Conducts training sessions by web-based conferences and traveling to locations as needed
  • Ability to develop interactive training content as needed
  • Ability to prioritize work based on customer needs and impact
  • Plan accurate project timelines in order to meet deadlines
  • Communicates and interacts professionally and effectively with internal and external customers
  • Responsible for following priority assigned by supervisor and meeting all agreed upon deadlines, within budget
  • Responsible for adhering to best practice guidelines for application development
  • Consistently demonstrate the Six for Success: Be trustworthy, Commit to your team, Listen to understand, Serve your customer, Prepare and plan, Deliver the results
  • Perform other duties as may be assigned at supervisor’s discretion
  • High school diploma/GED is minimally required
  • A Bachelors-level degree in Computer Science or equivalent relevant experience is preferred
  • Ability to obtain a passport to travel internationally
187

Infrastructure Services Analyst Resume Examples & Samples

  • Provide desktop and telephone support to corporate, regional and credit union network users through incoming tickets, in person appointments and email
  • Provide Level 1 and 2 technical support over the phone using the software tools provided which include application console controls and remote control software
  • Provide software and hardware installation, configuration, and testing of local client workstations, laptops, virtual machines and attached peripherals
  • Troubleshoot hardware problems to board/device level and repair
  • Support installed software and maintain functional operation for remotes, regional personnel and corporate employees as well as credit unions
  • Utilize technical and customer skills to identify problems, identify the root cause and resolve the issue or repair the equipment for internal users
  • Use critical thinking to resolve issues in a timely manner before escalation is needed
  • Contact outside vendor for escalation when necessary; maintain communication with vendor, individual or credit union during problem until resolution
  • Work in a team environment ensuring that client’s Information Technology needs are met at all times by providing technical guidance, knowledge transfer and suggestions to all business units as appropriate
  • Evaluate, install and monitor network print servers and attached printers for efficient usage by all business units
  • Provide technical support for network connectivity, both hard-wired and wireless; involving network interface and cabling to the wall jack
  • Provide feedback and information to management regarding problems encountered in general support of technology
  • Provide suggestions to make installing and supporting PC technologies more efficient and effective
  • Monitor new technological advances and trends in the Information Technologies field through professional groups, trade publications, and personal contacts
  • Evaluate and recommend appropriate new technologies
  • Communicate effectively with both management and users keeping them informed of network issues and ticket status
  • Provide documentation on new procedures and job related functions
  • Perform other miscellaneous duties as assigned
188

Hosting Services Analyst Resume Examples & Samples

  • At least one years’ experience in the litigation support industry is required
  • At least one years’ experience processing data and performing complex processing or hosting work is required
  • Intermediate knowledge of several ESI data processing platforms (e.g. eCapture, NUIX, Clearwell etc.)
  • Intermediate knowledge of several ESI data hosting platforms (e.g. Relativity, Concordance, Summation etc.)
  • Bachelor’s degree in Computer Science, Business Management or a closely related field of study strongly preferred
  • Experience working under tight deadlines in a fast-paced technical environment is strongly preferred
  • Ability to perform troubleshooting and learn customized proprietary software
  • Strong organizational skills and an extreme attention to detail is required
189

Hosting Services Analyst Resume Examples & Samples

  • Ability to use critical thinking and troubleshooting skills to effectively identify solutions to non-standard requests and issue resolution especially related to utilizing software/hardware or experience working with data
  • Ability to coordinate multiple projects simultaneously and adapt to changing requirements and priorities
  • Experience processing data in an Electronic Discovery environment strongly preferred but not required
  • Ability to quickly learn and master new applications and processes
  • Ability to effectively work independently and as part of a team
  • Demonstrates a sense of urgency, initiative and ownership
  • Efficient work-style with an eye for continual process improvement
  • Ability to learn customized proprietary software
190

Special Services Analyst Resume Examples & Samples

  • Investigate, resolve and record all formal grievances and appeals and/or administer over-payment processes for Group Customer Connections
  • Report to Team Leader-Customer Connections errors, inconsistencies, improper practices or other problems regarding customer interactions. Be cognizant of fraud or other irregular activity
  • Maintain a table of grievance/appeal requirements and ensure strict compliance with individual state requirements as directed by the Compliance and/or Law Departments and URAC requirements
  • Proficient in using the claims/image system and various sub-systems. Knowledge of various contracts including PPO, special marketing arrangements and service guarantees. The individual must be sensitive to arrangements requiring them to represent strategic alliances
  • Process claims with decision reversals, as assigned
  • Coordinate with collection agency in the recoupment of over-payments, as needed
  • Recognize procedure codes, tooth numbers, etc. and understand how they interrelate to ensure claims for all products were processed appropriately. (Functions will include claims processes for all products - dental, vision and hearing products.)
  • Apply policy provisions and knowledge of company philosophy to ensure compliance with the contract, legal requirements and guidelines established by various states’ regulations
  • Present grievance/appeal process to claims trainees to familiarize participants with the compliance environment
  • Provide feedback on quality issues to overall claims processing operations
  • Educate Group associates to recognize grievance/appeals and the importance of timely disposition as required by federal and state regulations or in the education of associates in avoiding errors which result in over-payments
  • Assist in fraud investigations and over-payment recoveries (or in appeal handling if primary function is over-payment recovery)
  • Generate monthly grievance/appeals and ad hoc reports for various strategic alliances, policyholders, or management
  • Assist Team Leader in maintaining an up-to-date template database
  • Additional responsibilities as assigned by department management
191

Special Services Analyst Resume Examples & Samples

  • Investigate irregular claims activity reported via the Group Claims Fraud Hotline, Customer Connections Representatives and all internal and external sources and determine the appropriate course of action
  • Ensure compliance with the various State Insurance Department Fraud Bureau reporting requirements. File required fraud investigation notices/reports with the bureaus
  • Establish and update system provider warnings, maintain state-mandated fraud log
  • Provide state-mandated fraud recognition training to all levels of Group Customer Connections Associates on a scheduled, on-going basis
  • Conduct and analyze audit verification surveys on suspect provider reporting activity
  • Obtain and analyze claims system data to enhance and streamline the fraud investigation process
  • Participate in continuing education in the area of fraud
  • Work with Law Department in administering IRS and state franchise tax levies (garnishments) filed against providers
  • Ability to work periods of overtime as required based upon business need
  • Acts as custodian of group claim records for court subpoenas of claim documentation
192

Consumer Services Analyst Resume Examples & Samples

  • Tracking and reporting employee absences, workforce changes and trends or issues impacting workflow
  • Monitoring incoming mail volume and progress through the pipeline
  • Preparing Santiago and Allen Centers for holiday closings by assuring work pipeline is adequately full and that compliance will be achieved
  • Rerouting incorrectly classified files and unlocking locked files when appropriate
193

Shared Services Analyst Resume Examples & Samples

  • Bachelor's degree (B. A. / B.S.) in Accounting, Finance or Business from a four-year College or university; or six to ten years related experience and/or training; or equivalent combination of education and experience
  • Advanced user of Microsoft Suite of office software products (excel, windows, etc)
  • Must drive to the highest level of ethics in accounting and business management
  • Excellent customer service skills are required
  • Ability to multi-task in a fast paced, demanding environment
  • Excellent negotiation skills
  • Willingness to work in a team based environment
  • Self-motivated and organized with an ability to manage multiple priorities
  • Be motivated, eager and confident
  • Ability to deal with ambiguity and minimal direction
194

Shared Services Analyst Resume Examples & Samples

  • Project management (host meetings, develop project plans, provide feedback, create documentation and review analysis)
  • Continuous process improvement
  • Work with internal team members to improve processes
  • Develop internal solutions utilizing Microsoft applications or sequel programming
  • Analysis and metric reporting
  • Participate in special projects such as system conversions and implementations
  • May perform analysis and review of large volumes of transaction level data
  • Supports various audits by providing accounting documents, schedules, and other relevant information on request
  • Support ongoing maintenance tasks in Oracle A/R and Infinium for the Shared Services team
  • Support ongoing maintenance for internally developed solutions
  • Training liaison
  • Bachelors Degree in Accounting/Finance from an accredited College/University or related work experience
  • 4 – 6 years related work experience
  • Ability to work and manipulate large quantities of data
  • Ability to document and define processes
  • Ability to identify an issue and develop a solution through either a work stream change or programmatic solution
  • General understanding of US GAAP and SOX
  • Understanding and proficiency of ERP systems (VOS, Max, JDE, Infinium)
  • Must be a self starter, results driven, and capable of working autonomously with limited supervision
  • Ability to work in a dynamic, changing environment collaborating with other team members across functional areas
  • Experience working across team and possessing the right mindset to achieve results together within a team of specialists from various teams
  • Ability to take initiative and build processes that add value to the business
  • Able to work under pressure and deadlines
  • Advanced MS Office (Excel, Access, PowerPoint, and Word)
195

Investor Services Analyst Resume Examples & Samples

  • Relevant experience (Desirable)
  • Investment Operations Certificate (Desirable)
  • Customer Focus
  • Excellent numeracy skills
  • Computer skills including Word, Excel and Outlook
  • Prioritising workload and tasks
  • Team building skills
  • Motivation skills
196

Systematic Alpha Services Analyst Resume Examples & Samples

  • Performance Analytics: Understanding the drivers for Client performance by monitoring Best/worst ideas
  • Trends/Opportunities: Building dynamic macros/automation tools to analyze the data & identify meaningful trends
  • Deep-dive Analysis of performance measures
  • Graduate BMS/BE or MBA with 1-3 years of experience
  • Familiarity with databases and the ability to manipulate/analyze data confidently
  • Knowledge of Equity markets & Investments
  • Strong analytical skills & quantitative aptitude
  • Advanced knowledge and hands‑on experience with MS Office - Word, Excel ( Macros/VBA) & PowerPoint
  • Excellent written & spoken English
  • Experience in Statistical packages like SAS, Minitab
197

Professional Services Analyst Resume Examples & Samples

  • Manage client issues from discovery through resolution, demonstrating ability to triage issues and manage client expectations
  • Assist with project management of new client implementations with a focus on business requirements and data migration
  • Develop relationships with assigned clients and a deep understanding of clients’ business practices to effectively provide world-class support
  • Cultivate internal relationships with business and technical teams collaboratively to enlist their help with client support
  • Assist with the execution of a client communication strategy that drives clients’ usage of the TNR product
  • Conduct pre-sales product demonstrations, assist with RFP responses,and the design and setup of proofs of concept for prospective clients
  • Manage the on-going update of software documentation including release notes, system requirements documents, and ‘help’ topics
  • Help define, implement, monitor, and report operational metrics for client support team
  • Detail-oriented with strong timemanagement and project management skills
  • Comfortable working autonomously and as part of a team
  • Excellence in analytical thinking, problem solving, communication, planning & organization and judgment
  • 5 - 7 years relevant work experience, strong consideration given to candidates with fund accounting experience
  • Ability to successfully multi-task in the face of ambiguity, switching gears as priorities shift
  • Willing and able to address escalated client issues with speed and urgency
  • Ability to achieve consensus among different constituents
  • Experience managing client relationships strongly desired
  • Technically savvy with strong command of Office products
  • Ability to collaborate within the organization and across the client base
198

Senior Services Analyst Resume Examples & Samples

  • Lead design & build activities including system and configuration education (on-site & remote)
  • May serve as product Subject Matter Expert (SME) for complex functional issues as needed, especially related to installation and upgrades to new features
  • Serve as the customer point of contact for application assignments
  • Present product knowledge and system design options to clients’ while providing industry relevant examples and experience-based solutions on an extemporaneous basis
  • Collaborate and support development of testing plans strategies and execution as well as support all customer testing activities including issue resolution and troubleshooting guidance
  • Collaborate on the user interface design with service engineer and provide functional product expertise as needed, acting in a consultative capacity to deliver the right solutions to clients
  • Actively engage with the customer throughout the implementation process, including project kickoff, development and prioritization of project goals, project team selection and review
  • Provide clients with best pratice suggestions for key implementation decisions, workflow design, system set-up, preload planning, determination of go-live readiness, custom workflow training, golive support and post-live follow up, including contingency plans (as needed)
  • Coordinate implementation activities within their product expertise and communicate effectively with external clients as well as internal teams
  • Lead and facilitates current state, future state, and gap analysis sessions with the customer project team
  • Participate, as required, in New Product Introduction (NPI) process and improvement of processes, implementation methodology and product efficiency
  • Manage continuous improvement efforts regarding the development of tools and processes that support our implementation deliverables
  • May serve as a mentor for other members of the GE project team on complex, integrated customer implementations
  • Exhibit strong communication and organizational skills
  • Bachelor’s Degree or equivalent (defined as High School Diploma/GED and strong relevant experience)
  • Software implementation and/or Business Consulting experience
  • Ability to self-direct projects through an implementation
  • Ability to take direction from both Management and Project Managers overseeing the projects you are assigned
  • Ability to prioritize multiple tasks and responsibilities, while maintaining a high level of quality service and professionalism
  • Ability to interact confidently with customers from end users to executive suite
  • Strong organizational, verbal and written communication, interpersonal, problem solving and presentation skills
  • Proven excellent customer facing experience
  • Legal authorization to work in Europe UK is required
  • Must be willing to travel 50 %
  • Software skills in software analysis, design, and methodology
  • Training experience or strong knowledge of adult learning principles
  • Demonstrated success in working with customers, vendors, and cross-functional teams
  • Ability to work remotely and actively manage several concurrent customer engagements
  • Experience with GE Proficy products or comparable competitive products
  • Knowledge of GMP
  • Automotive expertise
  • Additional language skills (French, German, etc.)
199

Services Analyst Resume Examples & Samples

  • Build organizational knowledge and work with stakeholders to identify businessrisks via analysis and make recommendations to mitigate their impact and drive continuous improvement
  • Education: Bachelor’s Degree in Finance, Industrial Engineering, Business, Operations, MIS, Computer Science, Computer Engineering or related field is required
  • Overall Experience: 2-4 years’ experience
  • Basic working knowledge of CSS and HTML
200

Services Analyst Resume Examples & Samples

  • Primary responsibilities include to provide data intelligence by designing, developing, and building intuitive dashboards by leveraging enterprise reporting systems
  • 2 years of experience and basic working knowledge of OBIEE 11g or 12c CSS and HTML
  • Flexible, self-motivated, curious and willing to continually develop in order to solve problems and drive results with a global team
201

Senior Services Analyst Resume Examples & Samples

  • Bachelor’s Degree in Business Management, Business Administration, MIS, Information Systems, Statistics, or related field plus 2 years of experience in sales project management, data analytics, performance reporting, finance or 5+ years of experience in project/process management or retail
  • 2+ years intermediate experience with MicroStrategy/DART, MicroSoft Office Suite, and PeopleSoft
  • Basic knowledge of Data modeling
  • Master’s Degree in Business Management, Statistics, Mathematics, MIS, or related field
  • 2+ years leadership experience with strong project management responsibility
  • 2+ years’ experience in one of the following areas: Store Operations, Specialty Sales, Contact Center, Research, FP&A, Audit, Accounting, Process Management, or Merchandising
  • 3+ years of demonstrated experience in analytic design, report development, and complex root-cause analysis
202

Human Services Analyst Resume Examples & Samples

  • Complete CHCP Pharmacy Overrides as needed
  • Check the clients eligibility
  • Enter the new clients into Citizens Rx when needed
  • Approve prescriptions for CHPC over-rides
  • Complete statistical report
203

Field Services Analyst, Assistant VP Resume Examples & Samples

  • Collect data, research, and examine branch documents using various sources; analyze transactions to ensure adherence of bank policy & procedures
  • Accountable for examining and comparing operational records; identify and report operational and compliance gaps that do not adhere to bank policy & procedures
  • Observe and test internal controls (i.e., branch opening/closing, information security, cash control, key control, knowledge based interviews, marketing and signage, wires, teller work, safe deposit box, etc.)
  • Responsible for traveling to assigned branches to perform first line testing
  • Accountable for examining records to ensure branches are processing transactions in accordance to bank policies & procedures, and compliance
  • Prepare and articulate call report results and review exceptions and observations with branch and division management
  • This role requires flexibility and extensive travel throughout the Northern California area, including the East Bay/Marin, San Francisco Peninsula, and Northern Central Valley (Stockton/Modesto/Sacramento area)
  • 5+ years of experience in a retail branch environment as a Branch Service Manager or related position or extensive experienced in working in a variety of operational environments, such as Audit background, Compliance, or Risk
  • Extensive knowledge of branch operations and procedures
  • Effective collaboration abilities, team work, and flexibility
  • Experience with Adobe, Excel, and Word
204

IT Business Services Analyst Resume Examples & Samples

  • Performs a set of tasks and techniques used to work as a partner among stakeholders to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to meet its goals. Perform enterprise analysis prior to pursuing business specific solutions. Creates visual models, elicits, & documents requirements
  • Provides second level application services support to internal business users. Performs in depth research and identify sources of production issues. Investigates and documents root cause analysis of issues. Focused on the delivery of the service’s business outcomes and Key Performance Indicators, when determining work priorities
  • Work closely with business and technology partners in identifying process improvement opportunities. Build and foster relationships across multiple organizations
  • Provides impact analysis of process and technical change requests to existing service. Analyzes impact of Information Technology environment changes and upgrades on the application services and coordinates testing and change management. Analyzes trends in application support tickets and executes problem management practices to eliminate recurring incidents. Assists in the development and execution of test plans, and documents results as necessary. Documents solutions in the Information Technology Service Management system to increase first level ticket resolution. Maintains system documentation
  • 3 or more years Business analysis and software support. Advanced PC skills to including Microsoft Word, Excel, Outlook or similar word processing, spreadsheet, and email applications. Excellent problem solving, planning, and interpersonal skills. Excellent communication, including written, verbal and presentation skills. (Required)
  • 3 or more years Financial services sector, with a working understanding of bank technology, knowledge of primary banking applications and general banking experience. Database query tools such as SQL or similar tools and languages. Performing business process analysis, collecting, and writing business and functional requirements, including process and data flows, in support of technology investments. (Preferred)
205

CC Business Services Analyst Resume Examples & Samples

  • Collaborates and assists Functional Leads and Team Leaders in identifying, defining and documenting CSC teams’ functions, processes, operational needs and objectives, input and output requirements
  • Researches, prepares and consolidates logical, cohesive and data-driven reports for use in management decision-making
  • Candidate must have at least one year tenure in their current position
  • Candidate must be meeting job expectations and passing all performance metrics within the last 6 months
  • No disciplinary actions in the last 6 months
  • Quality Management and Assurance
  • International Management and Multicultural Skills
  • Client Relation Management
  • Security/Information and Application Protection
  • Must meet all the qualifications of the position
  • Must pass all required assessments during the selection process including interview with the CSC CORe Group Senior Team Leader and/ or Customer Service Operation’s Functional Head
  • Case study with focus given on critical processes of data analysis (requirement analysis, data collection, processing, clean-up, exploratory data analysis etc.)
  • Communication – presentation of results
  • Demonstrated skills in utilizing business technology tools which includes Verint Ultra, IEX Total View, Avaya IQ
  • Proficiency in relevant CSC reporting tools CSC META, QlikView, CSC Operations’ trackers (3.7 Attrition and Absenteeism trackers etc.)
  • Knowledge of the MBPS CSC Operations Standards
  • Knowledge of the MBPS Reporting requirements for CSC – monthly and quarterly validations
  • Basic knowledge and understanding of workforce management process
  • Knowledge of the CSC teams’ principles and practices
  • Knowledge of CSC Operations-related processes and functions such as the Quality Control Process, Training & Development, Performance Management etc
  • Ability to work independently, with minimal supervision. Utilizes applicable tools in data management and analysis in identifying and mitigating potential risks