Senior Solutions Analyst Resume Samples

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CS
C Schultz
Carmen
Schultz
31544 Stephany Inlet
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+1 (555) 287 2076
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NY
Phone
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Experience Experience
New York, NY
Senior Solutions Analyst
New York, NY
Reinger-Marks
New York, NY
Senior Solutions Analyst
  • Knowledge of agile methodology in leading application deliver teams and familiarly with how portfolios of systems work together to create enterprise solutions
  • Testing: Produce and execute test scripts to ensure development is fit for Production using Nestle standard approach
  • Provide input into the overall management of the CPI program (e.g. project statuses, risks, dependencies etc.)
  • Self-manage day-to-day support and project work activities
  • Creates and performs training to build internal knowledge on product and process
  • Manage workload and priorities to deliver agreed upon project milestones
  • Provide QA testing support, review Defects raised using IBM Clearquest and provide quick turnaround solutions
Houston, TX
IT Senior Solutions Analyst
Houston, TX
Casper-Schimmel
Houston, TX
IT Senior Solutions Analyst
  • Collaborating with our internal customers to understand their business objectives and shepherding them through the capabilities of the Salesforce platform
  • Develop test data and test procedures to verify application functionality, including occasional oversight of testing activities
  • Facilitate business owners and technical staff in designing and delivering innovative solutions to solve business problems and achieve business objectives
  • Responsible for development activities requiring advanced configuration within Salesforce
  • Motivated and results oriented professional who enjoyes working in a fast paced environment
  • Build and manage and great working relationship with peer teams
  • Ensure compliance, operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues
present
Phoenix, AZ
Senior Solutions Analyst, Advanced Analytics
Phoenix, AZ
Miller, Padberg and Hagenes
present
Phoenix, AZ
Senior Solutions Analyst, Advanced Analytics
present
  • Identify tools and vendor partners who can help the team drive business value for Hasbro
  • Project Manage digital marketing analytics projects from inception to completion. Projects may be small, one-time requests for analysis or modeling or may be large, ongoing programs to identify trends or track and monitor performance
  • Support an existing suite of digital marketing performance dashboards. Maintain and troubleshoot connections to marketing technology APIs. Ensure data are being transferred correctly from source systems like Google Analytics, Facebook Insights, etc. Validate data processing steps and assess the validity of data feeding the dashboards. Maintain system documentation and data dictionary
  • Evaluating existing processes holistically and working across GCT improvement work streams to coordinate cohesive financial solutions
  • Communicates with project managers, application developers, subject matter experts, end users, and Rogers' senior management
  • Assist with ensuring linkage to financial projections, working with CFO teams and Expense Management
  • Supporting performance measurement and management ranging from organization development scorecards to project/function-specific metrics
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Loyola Marymount University
Bachelor’s Degree in Computer Science
Skills Skills
  • Strong knowledge of business processes related to business channel supported
  • Strong data mining knowledge and experience
  • Knowledge of SAS, Tableau, Spotfire, Metric Insights is
  • Ability to write complex (repeatable) SQL
  • Strong communication skills with a proven ability to successfully interact with varying levels of management
  • Strong knowledge of relational databases and concepts
  • Knowledge of TQM / QA practices / Six Sigma / Process Improvement (As Applied to Data Quality)
  • Ability to apply acquired knowledge from prior experience effectively in new situations (medium to high complexity)
  • Strong negotiation and influencing skills
  • Excellent written and verbal communication skills
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15 Senior Solutions Analyst resume templates

1

Senior Solutions Analyst Resume Examples & Samples

  • Develop understanding of key business processes and determine how contact center solutions can improve performance
  • Work closely with Business stakeholders to build concise and complete requirements
  • Translate business requirements to specific technical requirements that are specific to the related contact center technology solutions
  • Understand Business needs to effectively support unit, quality assurance, and user acceptance testing efforts
  • Develop working knowledge of the IVR and Genesys platform infrastructure and understanding of call flow logic
  • Provide consultative support to other end users of the contact center solution, as needed
  • Become the point of contact for technical support concerning solutions supporting the Business
  • Responsibilities include Analysis of Business Requirement, provide estimates, create and modify Call Flow Diagrams, preparation of Detailed Design documents, Unit Test Plan, QA and Production Hand over documents as part of the Development Life Cycle
  • Provide QA testing support, review Defects raised using IBM Clearquest and provide quick turnaround solutions
  • Onsite/Offshore co-ordination, answering queries the team members has with consultation with business stakeholders
  • Attend relevant Business Meetings, Team meetings associated with the Project activities
  • Provide Production support as needed
  • Provide customer consultation with Data flows associated with various IVR Call Flows
  • Work with various internal groups such as Voice and Video team, DBAs, Middleware team, CTI Vendors, 3rd party applications engineers when integrating to 3rd party applications as needed
  • Business domain experience at Call Center, Contact Center, Customer Experience, CRM, and Analytics, in the Financial Industry in all areas, i.e. operations, online, and business process and workflow management is a plus
  • Collaborate across the Technology teams and vendors to deliver consultation and recommendations to the Business for areas regarding scope, effort, and duration
  • Maintain open communication with internal IVR team, Genesys team, Genesys tech support and internal customers
  • Develop, review, and edit detailed designs for customer projects or ongoing support efforts
  • Manage and balance multiple projects and tasks in order to manage to deliverable dates and must work with customers, project managers and stakeholders to assure expectations are met
  • Consistently delivers high-quality services to customers
  • Understand and support documentation of best practice business processes in support of Business Requirements
  • Comfortable in an environment of rapid change and ambiguity with the ability to make decisions while understanding the risk
  • Provide ongoing direction and analysis of trends and opportunities
  • Maintain current knowledge of Visa business systems and emerging business and technology trends
  • Bachelor degree with an emphasis on IS/IT or BA majors or minors or minimum of 8 years of progressively responsible positions in Contact Center Platform
  • Strong experience with requirements definition, especially with highly technical requirements
  • Positive influencing skills both verbally and through the preparation of written materials in order to build relationships and effectively communicate business needs to internal technology groups
  • Prior experience working on IVR technologies using Java, VXML, Nuance Dev Framework, GVP is an added advantage
  • Experience working with Debit, Prepaid Processing and having those domain knowledge and experience is a plus
  • Must have strong SDLC, project management, execution and delivery understanding with attention to detail around SLA metrics, accountability and operational excellence
  • Ability to interface and cultivate excellent working relationships both within Technology, Business and vendors
  • Ability to leverage basic application tools such as Microsoft Word, Visio and Excel to build effective requirements documentation
  • A self starter and a quick study with a demonstrated ability to learn complex new environments and platforms quickly
  • A team player who places great emphasis on collective achievement within his/her team and who possesses strong interpersonal skills and a demonstrated ability to handle multiple priorities and sustaining a high level of performance when under pressure
  • Experience presenting business proposals and recommendations to technical, business and management audiences
  • Good interpersonal and collaboration skills are considered essential to the position
  • The individual will be called upon to work with broad spectrum of individuals in varied settings across the organizations
  • Open to work on shifts or on the weekends as needed
  • Able to work in a complex environment, Global/International experience and the ability to work across cultures and time zones
2

Senior Solutions Analyst Resume Examples & Samples

  • Minimum of 5 years Business Analyst experience as a key contributor / project lead
  • Minimum of 3 to 5 years Business Analyst experience as a key contributor / project leadand a minimum of 3 to 5 years Quality Analyst experience
  • BS/BA degree preferred. Minimum 9 yrs. combined Business Analyst and Quality Assurance Analyst experience in lieu of degree
  • Solicit, gather and challenge business requirements for software development to ensure accurate level of detail with the ability to shape ideas into defined requirements (mapping business processes), use cases, user stories and persona development
  • Experience in developing test plans (including performance testing) and test cases, leading testing of software systems (including requirement validation/traceability), and leading user acceptance testing (UAT) sessions
  • Excellent verbal and written communication skills, with the ability to effectively communicate business and technical information across all levels of the organization, being sensitive to the needs of unique audiences
  • Effectively use teamwork to positively contribute in high performing, results driven, and collaborative team environment
  • Experience with customer relationship management (CRM), document generation/management, and workflow tool development; both home grown and the customization of out of the box solutions
  • Experience with International and Virtual Project Teams
  • Experience in the production of commercial business cases including
3

Senior Solutions Analyst Resume Examples & Samples

  • Creating end to end technologies solutions that meets overall project requirements
  • Evaluating existing processes holistically and working across GCT improvement work streams to coordinate cohesive financial solutions
  • Leading development teams to revamp existing reporting databases and infrastructure to more effectively capture project management, resource, application, and quality information
  • Ensuring adequate controls are in place to evaluate health throughout the organization. Pro-actively identifying risk and clearly articulating this risk to key stakeholders
  • Dimensioning all existing information systems to determine golden sources of related data. Developing the financial roadmap to ensure consistent global usage across these systems
  • Institutionalizing global, end to end financial reporting across functions, to include forecasted, anticipated saves, projects, and unit cost analysis
  • Leading the strategic planning process with fact based analysis
  • Assist with validating "saves" with organizations, including detailed reviews of save mechanics and documentation of standards
  • Drive current and new technologies to support application growth
  • Extensive experience with O&T
  • Outstanding analytical and planning skills
  • Experience with Financial management
  • Five plus years with enterprise data warehousing ( Teradata a plus )
  • Five plus years with application solution design
  • Two plus years driving integrated big data technologies with EDW platforms
  • Five plus years with data modeling
  • Three plus years integrations with APIs for data consumption
4

Senior Solutions Analyst Resume Examples & Samples

  • Leverage quantitative skills to develop answers to clients' ongoing business analytics and reporting questions
  • Work collaboratively with clients to ascertain the client?s specific business information needs
  • Formulate and propose a specific plan for analyzing the data necessary to secure solutions to clients' particular business information need(s)
  • Discuss and recommend to clients which specific data may be best utilized in order to perform the necessary analysis
  • Evaluate, assess and analyze the data necessary to provide solutions to the client's particular business information needs
  • Coach Solutions Analysts on analytics and reporting methodologies
  • Communicate the data results to the client, with an emphasis on answering the business question as opposed to the analytical and reporting processes used
  • Gain immediate familiarity with client's internal processes
  • Develop extensive expertise within several client analytics areas
  • Bachelor's degree in Engineering, Information Technology/Systems, Statistics, Economics, Mathematics, Operations Research or a related field with a record of academic success
  • At least 4 years of relevant post-collegiate work experience
  • Minimum one year of people coaching experience
  • Good work ethic, maturity and personal initiative
  • Attention to detail, with a methodical approach to work
  • Understanding of operating rules, data and processes
  • Self-discipline for planning and organizing tasks
  • Accuracy in executing tasks efficiently
  • Strong communication skills that enable clear explanation and resolution of client's information needs; Strong client service orientation
5

Senior Solutions Analyst Resume Examples & Samples

  • Ensure that business requirements are clearly identified, prioritized and satisfied by appropriate technical and or business process solutions
  • Elicit, analyze, document and validate business requirements or user stories. Produce functional specifications for solution components or possibly for the integrated solutions
  • Define and validate overall solution delivery
  • Set technology and business strategies and ensure their optimal convergence
  • Documents internal business user and functional specification requirements using interviews, document analysis and site visits
  • Refines requirements using critical evaluation techniques, systems knowledge and experience
  • Communicates with project managers, subject matter experts and Rogers' senior management
  • Represents clients to identify potential solutions, helps prioritize and select options
  • Organizes assumptions and probes for refined data and provides analysis
  • Identifies and highlights problem areas, gaps or conflicts derived from information gathered
  • Builds understanding of industry trends and practices for the clients business and contributes to the development of standards in areas of domain expertise
  • Communicates effectively with meaningful and articulate verbal discussions
  • Synthesizes information into succinct, concise and logical summaries and reports
  • Demonstrated experience with a variety of Project Management, Business Process Management and Software Development Lifecycle methodologies (Waterfall and Agile)
  • Identifies patterns in information
  • 3 - 5 years of Business Analysis experience
  • Demonstrate experience eliciting, gathering and documenting requirements, including JAD coordination and use case identification
  • 2 - 4 years of expertise in customer experience domain, and knowledge of IT and business processes
  • 2 - 4 years of experience in application planning, strong problem solving and troubleshooting skills
  • Preferred experience working with telecom BSS including and not limited to: Order Management, Billing, CRM, call center systems and customer facing web portals
6

IT Senior Solutions Analyst Resume Examples & Samples

  • Motivated and results oriented professional who enjoyes working in a fast paced environment
  • Escalates any project issues to manager
  • A Bachelor’s degree or equivalent experience with a major or minor in Computer Science or related field and over four years of proven and progressive technical experience
  • Methods and tools or a specialty function or have demonstrated the necessary proficiencies to function on the job as required
7

Senior Solutions Analyst Resume Examples & Samples

  • Assesses, troubleshoots, and tracks requests while providing real-time solutions
  • Works closely with our Client Success Managers, who ensure an overarching premier client service experience, through providing real-time updates and regular touch-points with clients
  • Strong customer service skills demonstrated in excellent verbal and written communications
  • Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities
8

IT Senior Solutions Analyst Resume Examples & Samples

  • Knowledge and understanding of application and system integration
  • Proven track record of implementing enterprise integration concepts and solutions successfully
  • Ability to extract the business requirements and transform them into processes to achieve business/project objectives
  • Use new techniques and solutions to solve complex integration problems
  • In touch with latest technologies, applications and processes in the integration and application solutions
  • In depth understanding of design concepts around web services and the components that comprise such service within a multi-functional organization
  • Java/Spring Integration, RESTfull API, Mulesoft, WMB strongly desired
  • In depth understanding of Agile principals and Scrum methodologies
  • Understanding of DevOps, its tools
9

Senior Solutions Analyst Resume Examples & Samples

  • Knowledge of TQM / QA practices / Six Sigma / Process Improvement (As Applied to Data Quality)
  • Experience in data profiling/ data mining across various data sources and platforms
  • Advanced experience using Excel, Access, SQL, Oracle, SAS, Tableau, Tibco, Spotfire, data visualization products or related tools
  • Proven analytic/ business problem solving abilities with a data quality/ Integrity mindset at various levels
  • Demonstrated strategic, critical, and systems thinking experience
  • Strong communication, negotiation and presentation skills
  • Ability to work in a team and explain complex processes in a manner easily understood by others
  • Technology-oriented background
10

Senior Solutions Analyst Resume Examples & Samples

  • Experience with officer level presentations and recommendations
  • Knowledge of customer definition, segmentation, alignment, and quota development
  • Advanced understanding of Excel, Access, SQL, or another like tool
  • Proven business problem solving abilities with a validation/audit mindset and risk analysis at various level
11

Senior Solutions Analyst Resume Examples & Samples

  • Lead and mentor less experienced staff
  • Prepare and execute test plans
  • Prepare and execute training of users and operations teams
  • Work across architecture domains to identify and resolve issues and manage inter-dependencies between integration points
  • Assist in the selection of employees and provide input on future workforce needs
  • Bachelor’s degree or equivalent experience. Advanced education is helpful
  • 5 + years of SAP Design,Implementation and Support experience in the OneSource (sabrix) and SAP Taxation
  • Ability to understand our business, work across business units, be a team player and enjoy working in a team-oriented environment
  • Project demands may from time to time require work during non-standard business hours. An example would be during a system implementation at a plant which can only happen during scheduled downtime
12

Senior Solutions Analyst Resume Examples & Samples

  • Work with cross-functional and cross-OpCo teams and external vendors to understand customer definition processes and business models
  • Demonstrate skills in large scale data manipulation and mining/ pattern recognition
  • Work with various data sources and platforms (UNIX/ Linux, Teradata, and Hadoop) to gather data
  • Develop strategies and programs to promote the awareness and the use of CHT solutions across all Sales segments; implement metrics to measure ROI
  • Develop functional and technical requirements
  • Design along with Sales Planning across the globe, Pricing and Solutions a sustainable process to create and manage exception hierarchies
  • Intermediate to Advance SQL and data mining experience, especially SQL Server and/or Oracle
  • Matrix support to Sales to understand and build critical customer definition hierarchies
13

Senior Solutions Analyst Resume Examples & Samples

  • Understanding of Business Analysis Body of Knowledge (BABOK)
  • Experience in creating the following requirement artifacts
  • CBAP Certification
  • Expertise in Stakeholder management
  • Expertise in qualitative and quantitative risk analysis
  • Expertise in performing Benefit Analysis
14

Senior Solutions Analyst Resume Examples & Samples

  • Application development life cycle and Agile principles
  • Knowledge of SAS, Tableau, Spotfire, Metric Insights is a plus
  • Object-oriented programming using VB.NET, C#, Java or other 4th generation languages
  • Front-end development using HTML5, CSS3 and JavaScript
  • Relational database management systems (Microsoft SQL Server, Oracle or other)
  • Geographic information development (ArcGIS, QGIS, or other platforms)
  • Version control systems (Team Foundation Server, Git, SVN)
  • Ability to write complex (repeatable) SQL
  • Basic understanding of computer science algorithms and applied statistics
  • Advanced understanding of data modeling
  • Strong communication skills with a proven ability to successfully interact with varying levels of management
  • Knowledge of the FedEx Sales process and systems, sales analysis or previous FedEx Sales experience is considered a plus
15

Senior Solutions Analyst Resume Examples & Samples

  • Elicit, analyze and validate business requirements or user stories, process flows, identifying system and process solution components
  • Define overall solution delivery plan
  • Liaise between business and IT
  • Generates and documents internal business user specification requirements
  • Communicates with project managers, application developers, subject matter experts, end users, and Rogers' senior management
  • Ensures projects align with the business and ITS strategies
  • Associate Certificate in Business Analysis. (Preferred)
  • 2 - 4 years of Business Analysis experience
  • 3 - 5 years of demonstrated expertise in customer experience applications, and advanced knowledge of IT and business processes
  • Strong problem solving and troubleshooting skills
  • Strongly preferred experience working with Billing, CRM, Call Center Systems and customer facing web portals
16

Senior Solutions Analyst Resume Examples & Samples

  • Independently interacts regularly with business partners of varying associate/management levels to ensure clarity of the problem/opportunity and elicit business requirements. Determines and utilizes appropriate elicitation method based on stakeholders and desired outcome to elicit requirements and document information for use in analysis. Validates requirements elicited match the stakeholder’s understanding of the problem and stakeholder needs on medium to high complexity projects. Develops and maintains project documentation including formal proposals, feasibility studies, investigations, requirements specifications, use cases, system test cases, design documents, and testing plans according to standard system development lifecycle methodologies ensuring business expectations related to scope are also established and managed
  • Demonstrates the ability to obtain and articulate a detailed understanding of the business being analyzed including the organizational structure and relationships that exist between business units and an understanding of the business impact of the request being addressed to provide better insight in solution recommendations. Assists business to identify and clarify business need, problem, or opportunity. Assesses the capabilities of the business channel/group to understand the change needed to meet business needs and achieve strategic goals. Drives and coordinates business readiness on all complexities of projects (i.e., associate communications, policy and procedure changes, coordination of job training aids, etc.)
  • Develops and evaluates alternative solutions and identifies a recommended solution on medium to high complexity work/projects leveraging existing systems where feasible. Presents evaluation of alternatives and recommendations to the business for the purpose of determining and agreeing upon the best resolution. Uses negotiation skills to influence project team and gain consensus on the selection of the most viable solution. Facilitates the solution selection and decision making process and provides the necessary information to enable the business to make an informed decision. Works with business partners to assess related business process changes and impact to users/clients or on current issues and concerns. Assumes responsibility for the resolution of system and process issues and works with the appropriate technical and subject matter experts to provide a solution
  • Develops a Requirements Work Plan to identify activities, techniques, dependencies, deliverables and stakeholders to manage the requirements effort for medium to high complexity projects. Uses high level business, product and system knowledge to ensure that overall project schedule and priorities are in line with process and system dependencies and design. May lead requirements activities on medium to large projects, directing and coordinating team members responsible for analytical activities
  • Executes and manages all aspects and phases of testing initiatives for moderate to large sized system implementations and/or enhancement projects. Responsibility may include test data setup and coordination of effort and resources/testers throughout unit, system, and user acceptance testing. Participates in the development of user documentation and manuals, training material, and/or job aids. Supports initial implementation of significant system changes
  • Mentors and coaches less experienced solutions analysts including: training on all facets of the sdm; coaching on work plan development, requirements elicitations and analysis techniques; and review of project deliverables developed by less experienced solutions analysts. Engages in knowledge transfer with solutions analysts and project team members. Audits documents and models produced by other solutions analysts to ensure quality of the product
  • Continues to educate self on business to continue to create efficiencies and/or mitigate risk via people/process/technology changes for the business. Continues to educate self analytically and/or technically to keep up to date and ensure their ability to work on a variety of solutions for the business
  • College degree and 2 years of related work experience, or
  • Associate degree and 4 years related work experience, or
  • High School diploma/equivalent and 6 years related work experience, and
  • Ability to translate complex business requirements into detailed functional and/or technical specifications
  • Demonstrated ability to develop alternative solutions to complex problems and recommend the best solution to the business and project team
  • Ability to apply acquired knowledge from prior experience effectively in new situations (medium to high complexity)
  • Demonstrated advanced analytical and problem solving skills
  • Must be able to meet with clients of varying levels to gather, document, and analyze system specifications and requirements, work closely with developers and testers in the fast-paced environment
  • Ability offer solutions and the business impact to clients in a clear and concise manner
  • Ability to work collaboratively with others in team environment
  • Possesses ability to use effective facilitation skills and techniques to elicit requirements from a diverse range of stakeholders and group size
  • Demonstrated successful mastery of major components of the solutions lifecycle
  • Possesses effective influencing and negotiating skills
  • Knowledge of when and how to use business assessment tools (e.g., feasibility studies, business cases and/or cost/benefit, project sizing and costing, and current state analysis/needs assessments)
  • Understanding of how the people, processes and technology within an organization interact in relationships and patterns to create a feasible solution on projects of medium to high complexity
  • Demonstrated mastery of test strategies, test plans, and test execution
  • Process oriented, logical thinker
  • Strong knowledge of business processes related to business channel supported
  • Strong knowledge of relational databases and concepts
17

Senior Solutions Analyst Resume Examples & Samples

  • Experience designing and building large-scale, high-traffic & enterprise level iOS, Android and windows mobile applications apps. (tablet and phones)
  • Experience working with APIs and Web Services
  • Proven ability to quickly learn new technologies
  • Ability to handle multiple projects at once while meeting aggressive production deadlines
  • Experience developing complex apps, prior Automatic Reference Counting (ARC) a plus
  • Exposure to latest relative technologies with researcher mindset
  • Work in a fast-paced environment; very team oriented
  • Hands on Windows Mobile framework is a plus
  • 8 to 10 Years
  • Enterprise Mobile Application and Fiori
  • Experience with mobile application development platforms like xamarin, Kony, Phonegap etc
  • Work fluently with Objective-C, xCode, Android SDK, Java, JSON, XML, SOAP, REST
  • Good understanding of OO programming and design patterns
  • Good understanding of HTML5, JavaScript, jQuery, and Ajax
  • C++,C#,IOS
  • Ability to learn new technologies and apply that learning to value added solutions
  • Curiosity to learn about the business needs beyond technology and data requests
  • Strong communcations skills are required to work effectively as part of a globally distributed team and user community
  • Work with Delivery Services Director to define overall recruiting needs and expertise in solution area
  • Work with Director of Delivery Services to establish professional development needs for practitioners in solution area
  • Mentor and guide more junior technical resources
  • Feed the overall project status to the senior management
  • Engineering or equivalent
18

Senior Solutions Analyst Resume Examples & Samples

  • Eliciting, analyzing and documenting business rules, as-is and to-be process maps, functional (business capabilities) and non-functional (usability, reliability, security, and performance) business requirements
  • Work with key business stakeholders in the development of technology roadmaps, strategies and standards
  • Evaluate information gathered from all sources with an intent to resolve conflicts, clarify solution needs, decompose high-level information into details, abstract up from low level to general understand with an overall objective to manage solution objectives
  • Manage requirements process including: development, prioritization, testing and traceability through the life of the project
  • Lead project deliverables including overall project management requirements such as plan, budget and risks
  • Lead efforts for new software selection including development of RFI/RFP, review and evaluation of commercial off the shelf (COTS) software products, lead Proof of Concepts, development of evaluation matrix through final recommendation
  • Proactively scan and evaluate relevant emerging technologies focused on driving standardization and reduction of complexity within the enterprise
  • 5+ years work experience in technology, business operations, business consulting, process re-engineering or application role
  • 4+ years with business applications/architecture, with a formal software development processes and procedures specific to package system and custom software deployments
  • Experience with process improvement techniques including business process and systems flows, data/business object modeling, use case and user interface prototyping
  • Knowledge of agile methodology in leading application deliver teams and familiarly with how portfolios of systems work together to create enterprise solutions
  • Outstanding communication skills including demonstrated ability to effectively engage, influence and communicate technical and business issues and solutions to all levels in the organization
  • Bachelor’s degree in business, information systems, computer science or related discipline (or equivalent work experience)
19

Senior Solutions Analyst Resume Examples & Samples

  • Develop features/selling tools within the iSell (SalesForce.com) platform
  • Support project leads within an AGILE development environment
  • A basic understanding of Customer Relationship Management (CRM), salesforce.com, Sales Force Automation (SFA), Sales Processes, FedEx Sales structure, FedEx Revenue Systems and Enterprise Data Warehouse (EDW)
  • Experience in global relationship building and be experienced at developing PowerPoint content and presenting to peers and managers
  • Demonstrated attitude: Personal intellectual curiosity, innovator
  • Proven ability to perform business and technical analysis
  • Prove articulate, effective communicator at peer and management level
  • Display customer first mindset
  • Proven experience in developing business requirements, reports
  • Basic Java skills and other GUI related programming languages
  • Proven business problem solver
20

Senior Solutions Analyst, Advanced Analytics Resume Examples & Samples

  • Support an existing suite of digital marketing performance dashboards. Maintain and troubleshoot connections to marketing technology APIs. Ensure data are being transferred correctly from source systems like Google Analytics, Facebook Insights, etc. Validate data processing steps and assess the validity of data feeding the dashboards. Maintain system documentation and data dictionary
  • Design and implement new visualizations and reports as requirements emerge. Create appropriate dimensions and metrics. Develop the visual layout for new dashboards. Implement filtering and data access
  • Work with digital marketing to on-board new data sources. Catalog, clean, and integrate Hasbro and external data sources into Hasbro’s digital marketing data model. Develop processes and tools to enable access to data for analytical purposes
  • Conduct analysis on Hasbro and external data sources to support digital marketing objectives. Leverage descriptive and exploratory techniques (tables, frequencies, visualizations), text analytics, and statistical methods to help answers business questions
  • Project Manage digital marketing analytics projects from inception to completion. Projects may be small, one-time requests for analysis or modeling or may be large, ongoing programs to identify trends or track and monitor performance
  • Identify tools and vendor partners who can help the team drive business value for Hasbro
  • 5+ years of experience in Analytics, consulting, or a related data/quantitative field
  • B.S. in a quantitative field (e.g., comp sci, engineering, economics), advanced degree preferred
  • 3-5 years experience with Google Analytics, including hands-on experience with BigQuery, Tag Manager, and core Google Analytics reporting
  • Advanced Excel capabilities, including topics like lookup and database formulas, PowerQuery, macros and automation
  • Intermediate SQL skills, must be able to design and optimize queries and create data structures
  • Hands-on experience with a statistical package like R, SAS, SPSS, Matlab, Knime, Rapidminer
  • Working knowledge of one or more scripting languages like R, Python, PERL, UNIX shell, Javascript
  • Basic conceptual understanding of database design, machine learning methods, NoSQL, Hadoop
  • Excellent written and verbal communication skills – experience working with business stakeholders and senior leaders
  • Strong project management capabilities, able to coordinate multiple projects and prioritize a variety of incoming requests
21

IT Senior Solutions Analyst Resume Examples & Samples

  • Delivering innovate solutions that exceed customer expectations
  • Using analysis and design techniques such as Process Decomposition Diagrams, Workflows and Wireframes
  • Applying a broad range of technology principles and best practices and procedures to the completion of difficult and complex assignments
  • Applying comprehensive knowledge of software solutions analysis and design and security best practices
  • Using and promoting the Systems Development Life Cycle (SDLC) methodology to ensure quality project deliverables
  • Performing project management and risk management on a broad range of projects, including some that are large and complex
  • Ensuring quality throughout the development of new solutions and assessing results following implementation
  • Leveraging your focus on accountability, integrity, agility and teamwork to deliver innovate solutions support our strategic business goals
22

Senior Solutions Analyst Resume Examples & Samples

  • Independently interacts regularly with business partners of varying associate/management levels to
  • Bachalor’s degree and 4 years related commercial work experience
  • Prior experience in the Financial Services Industry
  • Experience working in an agile scrum methodology
23

Senior Solutions Analyst Resume Examples & Samples

  • Requirements Gathering: Work with stakeholders (business sponsors, GSO partners) to gather and validate business requirements and ensure all process are followed
  • Produce Functional Specifications and prototype where required: Translate the needs of the business into clear functional specifications from which a solution can be developed
  • Liaison with Development: Ensure the development team deliver the correct solution as per functional specification
  • Testing: Produce and execute test scripts to ensure development is fit for Production using Nestle standard approach
  • Implementation: Coordinate release of the Change and agree delivery dates to production
  • Training: Produce training material as required and ensure GSO partners and solution users can be adequately trained on the delivered solutions
  • 5 + Years participation in business process integration and design
  • 5+ years’ experience with Stakeholder Management in a cross functional environment
  • 5+ Years Coordinating Project Management & Development lifecycle skills; Co-ordinate all deployment initiatives within the project and ensure relevant issues are communicated, addressed and resolved
  • Understands other functional area and integration points
  • Knowledge of the SAP Application for the stream to support the process stream / functional area
  • Experience working within an international, multi-cultural, fast changing organization
  • Analytical and technical skills to understand requirements and produce functional specifications
24

Senior Solutions Analyst Resume Examples & Samples

  • Works closely with our Client Success Managers, who ensure an overarching premier client service. experience, through providing real-time updates and regular touch-points with clients
  • Be flexible in operating in different shifts to provide global 24X6 support
  • Manage service call from beginning until the problem is resolved and use the tools to update all involved activities accurately
  • Ensure Support Services Level Meets Customer Satisfaction goals
  • Bachelor’s degree with 5-9 years of relevant experience in customer service and technology
  • Team player with demonstrated ability to work in and create a cohesive work environment
  • Innovative mind set with a proven track record of successfully resolving the client problems
25

Senior Solutions Analyst Resume Examples & Samples

  • Providing point-of-contact client support to both buy-side and sell-side accounts
  • Capturing and handling client inquiries received via phone and email
  • Investigation of client issues related to the use of the RealTick EMS product and business services
  • Technical troubleshooting related to client connectivity, data quality and order entry and execution
  • Delivering Change and Product communications to clients
  • Performing Tier 1 Incident Management – analysis, escalation and resolution
  • Monitoring production environments to assist with identification of service and system issues
  • Executing Service Requests related to custom client configurations and workflows
  • Assisting with new software release testing and deployment
  • Taking clients live and training clients on product usage
  • Working directly with Software Developers, QA, Project Managers and others on client issues
26

Senior Solutions Analyst Resume Examples & Samples

  • Assist sales employees with the evaluation of prospective customers, account strategy, and possible enterprise printing applications solutions; participate in sales calls
  • Provide on-going project management support on large, complex, diverse and challenging solution architecting and implementation
  • Generate professional services revenue stream independent of equipment and software sales
  • Conduct customer training classes
  • Provide installation and integration direction of advanced Canon Solutions America Color Solutions
  • Follow-up with customers and internal resources to ensure 100% customer satisfaction
  • Maintain knowledge of industry and competitive developments as applicable to local markets and position responsibilities
  • Manage expenses, support escalations and report on weekly activities
  • Bachelor degree or equivalent required
  • 7-9 years relevant business experience relating to printing pre-sales/post- sales support in Large Format, office and production environments
  • Understand and be comfortable in using the Adobe Creative Suite product, Quark Xpress and/or other standard Color composition and management tools and respective file formats (JPEG, TIFF. EPS, PDF)
  • Additional knowledge of CAD systems, specifically AutoCAD and Microstation drafting and batch printing utilities
  • Knowledge of industry standard RIPS, specifically Onyx Production House or Thrive
  • Basic knowledge of SQL Server and SQL Server Management Studio
  • Understanding of complex systems solutions, integration and networking in Windows, UNIX & Macintosh environments
  • Understanding of color profiling systems, color calibration, ICC profiles and their effect on color gamut across various substrates
  • Expert in Acrobat Professional, Distiller and Enfocus Pitstop in regards to advanced PDF and PostScript file editing capabilities
  • Networking experience including WAN/LAN, TCPIP and network required. Network certification preferred. Color Management Professional Master certification required
  • Experience with flatbed cutting systems and associated software preferred
  • Extensive travel may be required, up to 70% travel with overnight stay; Valid drivers’ license and acceptable driving record necessary, certain minimum auto insurance coverages are required
27

Senior Solutions Analyst Resume Examples & Samples

  • We are currently seeking a Senior Solutions Analyst
  • This is an ongoing opportunity located at Sydney Olympic Park
  • Tertiary qualifications in an ICT discipline
  • Proven hands on contemporary programmer analyst experience. Ideally with experience in .NET, SharePoint and/or Ungerboeck
  • Demonstrated knowledge of software development life cycles, applications development methodologies, business analysis, project management, system and data relationships and service delivery models
  • Demonstrated skill in business information and applications systems, electronic service delivery, and emerging trends in electronic service delivery
28

HIE Senior Solutions Analyst Resume Examples & Samples

  • Works directly with users in defining new application requirements and resolving project issues, responding to user problems to explain new technologies and present deliverables
  • ​In-depth knowledge of integration standards - HL7, FHIR, IHE, DICOM preferred
  • In-depth experience with HIEs. Technologies include (but not limited to): InterSystems HealthShare, Allscripts dbMotion preferred
  • Experience with Terminology Management and Master Data Management tools. Technologies include NextGate, Clinical Architecture Symedical, Health Language Inc. (HLI), IBM Intiate preferred
29

IT Senior Solutions Analyst Resume Examples & Samples

  • Collaborating with our internal customers to understand their business objectives and shepherding them through the capabilities of the Salesforce platform
  • Designing an elegant solution that achieves the customer’s objectives and is secure, scalable & maintainable
  • Provides data architecture and single source of truth strategy
  • Be a subject matter expert regarding the functionality within the Force.com platform and help guide the team in its relevant application to current business needs
  • Ensure project activities are executed in accordance with defined processes and methodology
  • Subject matter expertise and technical guidance on best practices for integration with salesforce.com
  • Reviews integration design for initiatives
  • Provides guidelines for usage of APEX Code, VF and other advanced customization in SFDC
  • Implements enterprise integration strategy
  • Work with various business teams to drive requirements definition, prioritization and release planning activities for initiatives on the Salesforce platform
  • Responsible for delivery of detailed design, administration and functional test execution activities across all Salesforce.com clouds (Sales, Marketing & Platform)
  • Responsible for development activities requiring advanced configuration within Salesforce
  • Provide periodic status updates to stakeholders and management on current progress, issues and risks
  • Coordinate with various internal and external teams in a matrix setup to ensure completion of relevant release tasks
  • Build and manage and great working relationship with peer teams
  • Work with developers on project work and provide operational support
  • Provide a delivery framework that ensures quality and success
  • Lead all members of a project in implementing your design including review of development artifacts to ensure the solution adheres to platform and architectural best practices. If necessary, you may need to participate in configuration, development and testing
  • Strong interpersonal skills and the ability to effectively organize and communicate across functional and technical lines
  • Ability to organize and lead functional meetings to achieve a given set objectives
  • Strong professionalism and interpersonal skills
30

Senior Solutions Analyst Resume Examples & Samples

  • Perform Salesforce technical configuration and delivery of new capabilities in Sales Cloud, Service Cloud, and other Salesforce components
  • Translate identified business requirements for complex business changes into detailed functional specifications for use by Salesforce Application Developers
  • Maintain current Salesforce certifications and stay updated on Salesforce capabilities/best practices
  • Work closely with project managers to define project tasks and activities required to build and deliver identified business solutions
  • Manage individual priorities and workload on multiple projects; deliver project tasks on time
  • Provide mentorship to Solution Delivery and Service Delivery team members
  • Proactively manage project issues/risks, and resolve or escalate project roadblocks as needed
  • Understand design impacts of delivered solutions on reporting, system monitoring and analytics
  • Develop and execute quality assurance test plans and use cases to ensure system changes meet the business requirements and maintain environment integrity/reliability
  • Provide functional expertise to the institutions for acceptance testing; track and resolve identified defects as necessary
  • Obtain required documentation and approval for all issues, enhancements and project requests to be deployed into production in accordance with release management processes
  • Provide training/knowledge transfer to Help Desk colleagues to ensure a smooth implementation and to Service Delivery team for future enhancements
  • Research reported issues and be responsible for driving resolution in a timely manner
  • Bachelor’s degree in Computer Science, related field, or equivalent industry experience required. Master’s degree desired
  • Minimum of 3-5 years of hands-on experience building Salesforce solutions
  • In-depth understanding of the capabilities and constraints of the Salesforce CRM products; current
  • Salesforce certifications desired
  • Proficient with understanding and analyzing business needs, designing solutions based on needs, and articulating business impacts
  • Experience delivering large-scale Salesforce product implementations desired
  • In-depth understanding of SFDC toolkit (e.g. Visual force, Apex, Triggers, Workflow Rules, SFDC Data Loader, Apex Explorer, etc.)
  • Experience with integration of third-party tools into Salesforce
  • Detailed and process oriented with demonstrated capabilities in business process design, modeling and requirements analysis; ability to translate into detailed functional requirements specifications
  • Strong leadership, teamwork, collaboration and interpersonal skills; ability to interact with all levels within the organization and work in a fast paced environment with multiple competing initiatives
  • Exceptional facilitation, organization, problem solving and analytical skills
  • Proficient with project management practices and tools
31

Senior Solutions Analyst Resume Examples & Samples

  • Lead and mentor 1-4 solutions analysts, spanning multiple systems and support areas
  • Serve as point of contact for the solution area’s portfolio, resources, and scheduling
  • Oversee, solicit, develop, document and manage requirements and provide detailed design and business rules to support the requirements throughout project life cycle
  • Develop, review, and approve system specifications, test plans, and quality assurance test scripts in collaboration with business, IT Solutions and development staff, QA, and technical teams
  • Partner with IT PMO, and business stakeholders to set priorities
  • Organize, prepare, and execute monthly business reviews to communicate status, and priorities to business partners
  • Plan for future business capabilities, identify application gaps and identify when needs are required
  • Assist in estimating resource allocations for new and annually executed projects
  • Assist in managing the deliverables of third party labor
  • Support organization’s system change control and configuration management efforts
  • Collaborate with internal and external business partners to resolve conflicts and establish priorities
  • Assist in managing software and hardware vendors
  • Direct leadership for a solution team of 1-4 solution analysts (plus contractors)
  • 5+ years’ relevant work experience with retail systems and Business Intelligence
  • Expert skills in problem solving, process definition, and analysis