Salesforce Project Manager Resume Samples

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C Fay

Cecil

Fay

100 Ullrich Alley

Phoenix

+1 (555) 343 1553

100 Ullrich Alley

Phoenix

Phone

p +1 (555) 343 1553

Experience Experience

Dallas, TX

Salesforce Project Manager

Dallas, TX

Boyer LLC

Dallas, TX

Salesforce Project Manager

Participate in workforce management; involved in employee scheduling, internal employee rotations/cross-training efforts, and performance management
Provide performance feedback and coaching on a regular basis to each team member in a constructive manner. Write and administer performance reviews
Recommends and encourages employees to seek innovative improvements to processes in order to improve team performance and effectiveness
Responsible for people Management, including goal setting and providing performance feedback
Certification in Force.com developer and Advanced Developer and Salesforce.com Administrator and Advanced Administrator
Establish and maintain trusted advisor relationships with project stakeholders by providing vision and future product roadmap
Fair amount of domain expertise gained through working on the application or certification programs (if working in a vertical)

Phoenix, AZ

Junior Salesforce Project Manager

Phoenix, AZ

Keeling Group

Phoenix, AZ

Junior Salesforce Project Manager

Participates in developing and maintaining detailed knowledge of the business's current technology and infrastructure from a functional perspective
Provides guidance concerning business implications of Salesforce.com development projects
Frequently interfaces with business lines, including management, and/or internal resources to ensure quality, timeliness, and testing of all project/release work
Serves as consultant to internal business groups on process improvement projects designed to improve their business results
May manage routine projects or many projects concurrently
May coordinate and execute test plans
Will be one of the first point of contact for user support and problem solving

present

Phoenix, AZ

Salesforce Architect / Project Manager

Phoenix, AZ

Corwin LLC

present

Phoenix, AZ

Salesforce Architect / Project Manager

present

Will be responsible for implementing and maintaining the Salesforce configuration, schema, custom objects, and workflows across Sales Cloud instance
Salesforce Lightening and core languages (Visualforce, Apex, and SOQL)
Salesforce entities, workflows, configurations, customization and development, and integration development
Salesforces’ suite of products across full SDLC
Will have ownership of the architectural strategy and solution design of our client's Salesforce platform
Will be responsible for maximizing the value from our client’s Salesforce platform, learning from best practices to enhance and evolve the Salesforce instance with the most current releases from Salesforce
SaaS data models, connected web services, and design considerations

Education Education

Bachelor’s Degree in Employee Engagement

Loyola University Chicago

Bachelor’s Degree in Employee Engagement

Skills Skills

SalesForce.com Certification Highly Desirable
Ability to learn quickly in a dynamic environment
Ability to develop strong relationships with clients, internal teams, and experience mentoring resources
Good design skills and architectural skills in the technical area
Analytic thinker with creative problem solving skills and attention to detail
Ability to develop project plans, manage individual deadlines and goals
Knowledge of project metrics, including gathering, reporting, trend analysis, creation and metrics
Ability to identify issues and problems, generate solutions and choose appropriate alternatives
Proficiency with all MS Office applications, MS Project and/or Visio
Strong verbal and written communication skills

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Salesforce Project Manager Resume Examples & Samples

Managing multiple IT projects from inception to completion
Ensuring effective communication and organisational change management is implemented on projects involving all stakeholders
Liaising stakeholders to extract and document accurate business and functional requirements for projects
Delivering projects in-line with the company's expectation
Identifying, manage, escalate, and mitigate all risks and issues on projects
Degree in IT or equivalent experience in IT environment
Strong experience working on Salesforce related projects
5+ years of experience in managing applications solution delivery projects
Demonstrated experience of conducting business analysis and documenting business requirements and business processes
Demonstrated experience of applying project management methodologies such as PMBOK and PRINCE2
Knowledge and experience of the property industry is desirable

Salesforce Project Manager Resume Examples & Samples

Demonstrate effective project management skills with a desire to grow and further develop PM methodology. Experience working with all levels of an organization, including senior, technical, and non-technical teams. Work effectively across a wide range of stakeholders. Ability to build positive working relationships and drive strong team engagement a necessity
Communicate clearly and concisely through both written and verbal communication. Communication is global, cross-functional and to various levels within the organization based on the client involved. Strong interpersonal skills and the ability to promote diversity. Collaborate with Salesforce Developers, Business Analysts, IT and subject matter experts to thoroughly manage the project. Partner with functional and internal teams to share information, build consensus, and help ensure work aligns with internal strategic priorities and achieves common goals
Conduct regular meeting routines with global/functional teams and internal teams to facilitate communication, monitor activities, track progress, manage budget and address/resolve issues. This role will facilitate sessions with internal clients to document & capture project information & communicate on project progress
Documentation of formal project plans including Charters, Communication Plans, Timelines, Risks/Issues, Action Logs, Client Updates, etc
Guide cross-functional project teams to ensure they have appropriate access to information, tools, and other resources needed to complete their tasks on schedule
Assess change management requirements as a holistic part of the project launch & provide guidance to the client
Discern and document business value of all project work having a mind-set of Operational Excellence
Manage and administer Salesforce user licenses to ensure security compliance and meet business demand

Salesforce Project Manager Resume Examples & Samples

Qualification: Minimum 3 years experience, Bachelor’s Degree
Certification: Acquire BA Level 1
Should have progressing skills in Business Analysis, Business Knowledge, Package Configuration and Change Management
Should have baseline skills in Functional Architecture Design and Architecture Knowledge

Salesforce Project Manager Resume Examples & Samples

Develop integrated baseline project plans, identify resources and skills required to execute, identify key risk points with plans to mitigate risks, and monitor and manage performance
Recommend best solutions based on understanding of financial impact, available resources and risk
Manage project scope by assessing requirements changes, determining and conveying impact on budget, time and risk
Deliver business value by ensuring end results are of the highest caliber with a clearly articulated scope and quantifiable business benefit
Manage projects often involving multiple internal and external constituents and matrix partners
Bachelor degree or equivalent education/experience
PMP certification (Preferred)
2-4 years experience managing medium sized projects with timelines of 2 weeks to 6 months for delivery
Prior Salesforce experience required, Siebel Administrator experience a plus
Comfortable with Excel; experience with large databases preferred
Experience working in cross-functional teams with multiple stakeholders
Experience working in fast-paced internet business
Analytic thinker with creative problem solving skills and attention to detail
Knowledge of project metrics, including gathering, reporting, trend analysis, creation and metrics
Ability to identify issues and problems, generate solutions and choose appropriate alternatives
Proficiency with all MS Office applications, MS Project and/or Visio

Senior Salesforce Project Manager Resume Examples & Samples

Proven track record of managing SFDC Implementations
Leadership of the successful deployment of Salesforce.com into the business
Ability to take ownership of projects and multi-task in a fast pace environment
Certification in Force.com developer and Advanced Developer and Salesforce.com Administrator and Advanced Administrator

Salesforce Project Manager Resume Examples & Samples

SFDC.Com
In depth understanding on configuring SFDC
Project Manager for the US implementation
Project management for the US CRM Salesforce.com implementations
The position will be experienced in managing, motivating and mentoring as well as providing vision, strategy, planning and implementing projects
Delivery of BAU processes and procedures post go-live
Ability to learn quickly in a dynamic environment

Salesforce Project Manager Resume Examples & Samples

This resource will facilitate and guide interactions with Stakeholders and SMEs
We will look to this resource to evangelize the solution, educate/train where needed, and to continue driving the backlog
Serve as a Project Manager / Product Owner within an agile environment, implementing a Salesforce-based solution
Understand user-centered design and development to deliver a solution that is useful, usable, and valuable
This resource will need to be technical enough to understand and convey detailed requirement
Meet regularly with customers, partners and stakeholders to develop a deep understanding of their business processes and needs
Facilitate the communication of each groups core priorities and continually advocate a lean, user-centered approach to prioritization and development
Define and analyze metrics to inform decision-making and measure success
Own your product(s) backlog, write user stories, and define acceptance criteria

Salesforce Project Manager Resume Examples & Samples

Direct accountability for the overall success of the client projects within their portfolio
Manage and coordinate cross - functional resources to deliver against the Statement of Work (SOW)
Play a key role in managing the account management / client relationship. Work closely with the client on a daily basis to ensure project progress and maintain constant open communication
Discuss / challenge / lead Salesforce project decisions
Maximize Salesforce capabilities (Declarative) ahead of custom coding (Programmatic)
Ensure projects align with the Salesforce Out of the Box Solutions or review any coding customization with the Salesforce COE Engagement Directors for agreement / approval
Review and analyze project scope and manage client expectations
Prepare project schedule and client - facing / internal status reports, as required by the client and as defined by the Salesforce CoE
Identify risks / issues and escalate to the necessary and appropriate team members and stakeholders
Establish and document best practices to ensure project management consistency on all Salesforce projects
Provide overall support and direction to other Salesforce Project Managers as needed
Assist Salesforce COE Engagement Directors in the management of the Salesforce Project Portfolio
Track and review project budget vs. actual project costs
Minimal travel as required to build / maintain client satisfaction
7+ years project management experience
Experience working on Salesforce projects
Ability to effectively interact with both technical and non - technical customers
Experience working collaboratively with internal cross - functional and external vendor teams to develop strategies that meet business goals within budget, time and scope
Experience in customer relationship management to effectively manage communications, conflicts, and negotiations, identify operational issues / risks, recommend and implement strategies to resolve problems, and monitor and measure client satisfaction
Significant experience in project planning, resource planning and scheduling
Experience with recognized project management methodologies including; risk / issue management, resource loading, project monitoring and controlling, and quality assurance
Excellent presentation skills and verbal and written communication skills with technical, non - technical, end - user, and executive audiences
Experience with a software professional services or consulting firm
JIRA or Rally experience

Salesforce Project Manager Resume Examples & Samples

Have challenging conversations regarding budget, resources and timeline and formally capture and communicate outcomes of those meetings
Produce detailed project plans that meet customer requirements
Document and gain approval for customer requirements definition
Participate in authoring of technical solution documentation
Participate in user acceptance testing efforts as needed
Participate in training, design, documentation and delivery efforts in concert with other team members
Salesforce.com Sales or Service Cloud (Consultant certification)
Deep experience with Salesforce.com configuration and custom development
3+ years of implementing enterprise-wide Salesforce.com CRM applications on schedule and within budget
2+ years direct responsibility for managing project teams, budget and schedule
Outstanding and effective communication skills both verbal and written
Ability to extract and document business and technical requirements and to produce detailed project plans and estimates
8+ years of external consulting experience, including 3+ years of CRM consulting; and hands-on experience with one or more CRM software product such as Siebel, Oracle, Veeva, Microsoft dynamics CRM, NetSuite, Salesforce.com etc
Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentoring junior team members and effectively managing client escalations
ADM501 (Adv. Admin) certification
Experience with business process expertise around Marketing, Sales, Customer Service, or Vertical (i.e. Life Sciences, Consumer Goods, and Communications etc.)

Salesforce Project Manager Resume Examples & Samples

Manage and coordinate cross-functional resources to deliver against the Statement of Work (SOW)
Play a key role in managing the client relationship
Work closely with the client on a daily basis to ensure project progress and maintain constant open communication
Discuss/challenge/lead Salesforce project decisions
Prepare project schedule and client-facing/internal status reports, as required by the client and as defined by the Salesforce CoE
Minimal travel as required to build/maintain client satisfaction
Experience with a software professional services or consulting firm (SaaS preferred)
Proven ability to effectively interact with both technical and non-technical customers
Experience working collaboratively with internal cross-functional and external vendor teams to develop strategies that meet business goals within budget, time and scope
Experience in customer relationship management to effectively manage communications, conflicts, and negotiations
Identify operational issues / risks, recommend and implement strategies to resolve problems, and monitor / measure client satisfaction
Experience in project planning, resource planning and scheduling
Excellent presentation skills and verbal and written communication skills with technical, non- technical, end-user, and executive audiences
Proficiency in Microsoft Office (Project, Word, Excel, PowerPoint)
Prior Salesforce project management experience

Salesforce Architect / Project Manager Resume Examples & Samples

Will have ownership of the architectural strategy and solution design of our client's Salesforce platform
Will be responsible for implementing and maintaining the Salesforce configuration, schema, custom objects, and workflows across Sales Cloud instance
Will be the crucial stakeholder for change management and development process, architecting sustainable, scalable, solutions which deliver optimal experiences for our client’s users
Will be responsible for maximizing the value from our client’s Salesforce platform, learning from best practices to enhance and evolve the Salesforce instance with the most current releases from Salesforce
Will be evaluating and understanding the current business hurdles and provide commendations and response around 3rd party applications and/or additional Salesforce functionality to close any business gaps
Salesforces’ suite of products across full SDLC
Salesforce Lightening and core languages (Visualforce, Apex, and SOQL)
Salesforce entities, workflows, configurations, customization and development, and integration development
SaaS data models, connected web services, and design considerations
Enterprise architecture: integration technologies, MDM and SSO
Sales and Service Cloud administration and development
Deep knowledge of Salesforce.com overall architecture
4+ years of technical experience with Salesforce development and architecture
Must have excellent communication, interpersonal and presentation skills for interacting with all levels of management, clients and staff
Prior consulting experience is preferred

Salesforce Project Manager Resume Examples & Samples

Responsible for the delivery of a Salesforce.com project or portions of a Salesforce.com project
Accountable for developing, managing (i.e., change control), and communicating project scope for Salesforce.com related projects
Translate project requirements into Agile Stories and assist the Development team in backlog prioritization to ensure project milestones correspond to Sprint/Release commitments
Coordinate the efforts of Scrum teams with more traditional Waterfall-based teams in the organization
Leverage understanding of Salesforce.com functionality and design to provide recommendations and guidance to meet project goals
Ensure quality and completeness of project financials (e.g., labor, capital and operational expenditures) for estimates, budgets and actuals
Ensure clear communications of project responsibilities (e.g., expectations, assignments, reviews) necessary to ensure desired project outcomes
Develop and manage project control efforts: project plan, work breakdown structure, meeting calendars (e.g., Steering committee), change control, commination plan, risk management etc
Ensure coordination of work efforts across workgroups (e.g., US based and offshore teams)
Act as a single point of escalation across project groups

Global Salesforce CPQ Project Manager Resume Examples & Samples

Work in partnership with business to understand and document their business processes, issues, challenges and opportunities
Work with the global team to get the solutions in place to support business processes
Experience in writing Functional Specifications and some basic project management
Document clear requirements, prepare functional design documents, monitor project progress, and test solutions prior to releasing for end-user testing
In-depth understanding of the capabilities and constraints of the Salesforce CRM and CPQ application
Prepare training material and provide user training related to new processes
Act as a consultant to business counterparts to improve the usage of existing CRM solutions
Deploy global application projects into the respective regions
Develop and implement small modifications
Leverage Danaher Business System Tools such as Problem Solving Process, Value Stream Mapping, Transactional Process Improvement, Visual and Daily Management in the daily application of Sales and Marketing processes using Salesforce
A minimum of 5+ years on a similar role working on the Salesforce.com platform
Bachelor’s degree or higher in Computer Science, Information Systems, Engineering, Business Administration
Experience in at least three large-scale Salesforce implementation projects, particularly in a global environment
Demonstrated ability to document clear business requirements and solutions needed to meet business requirements and to translate the requirements into functional designs for Salesforce, 3rd party add-ons, extensions and interfaces
Demonstrated ability to perform effective prioritization with limited resources and drive results with a high emphasis on quality
Solid understanding of best practices in CRM usage and ability to bring a consulting approach to help business solve issues and challenges
Must demonstrate and prove administrator and configurator sills with Steelbrick
Excellent verbal, active listening, and written communications skills along with demonstrated facilitation skills
Basic understanding in programming using Force.com APEX, Visual Force and the use of these tools with Salesforce.com
English language spoken and written fluency required; second language proficiency preferred but not required
Familiarity with Salesforce.com Integration components for Salesforce (for example, APIs, Apex controllers, Apex Web Services, Apex callout, outbound messaging and Data Loader)
Proven Salesforce.com administrative skills
Must be up to date with all the Salesforce releases and new functionalities within Salesforce

Junior Salesforce Project Manager Resume Examples & Samples

Responsible for the elicitation and documentation of business system requirements for Salesforce.com
Responsible for traceability from needs to features
Participates in developing and maintaining detailed knowledge of the business's current technology and infrastructure from a functional perspective
Provides guidance concerning business implications of Salesforce.com development projects
Serves as consultant to internal business groups on process improvement projects designed to improve their business results
May participate in testing, training, and implementation of applications
Partners with business stakeholders to identify, refine, and document detailed business needs features and functional requirements
Lead internal partners and technical staff to investigate, analyze, and resolve application problems related to system functions
Will be one of the first point of contact for user support and problem solving
May manage routine projects or many projects concurrently
Frequently interfaces with business lines, including management, and/or internal resources to ensure quality, timeliness, and testing of all project/release work
Works with technology and application development teams to design or select CRM solutions that appropriately meet the business needs for large projects
Reviews and validates test plan approaches for proper functionality coverage
May coordinate and execute test plans
At least 6 years’ experience with activities, tasks, practices and deliverables for assessing and documenting business opportunities, benefits, risks, and success factors of potential applications
Experience working with CRM Technologies
Salesforce.com requirements elicitation and documentation
Data and Information management
Salesforce.com
System development life cycle and Agile project methodologies
Organizational Change Management
Business assessment practices
Modeling: data, process, events, objects
Business process modeling / mapping
Requirements elicitation, analysis and documentation
Business partnering/networking/relationship

CRM / Salesforce Project Manager Resume Examples & Samples

Manage the overall customer relationship, have full command of the customer business model, and demonstrate respect and responsiveness to customer needs
Be accountable for the creation of all project documentation, including functional and technical requirements gathering, and assist with deliverable creation as needed
Adhere to and adopt standardized development lifecycle methodology for all projects. Provide thought leadership to improve upon and extend methodologies
Facilitate review sessions with the client and project team
Prepare user documentation and training documentation as necessary
Establish and maintain trusted advisor relationships with client project stakeholders
Thorough knowledge of network protocols and operation, desktop operating systems and capabilities and troubleshooting techniques
Experience with Salesforce.com configuration and custom development preferred
Excellent written and verbal presentation skills, and ability to present to technical and business audiences
Ability to lead enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members and effectively managing client escalations
Must be able to travel up to 35%
SalesForce Administrator certification, SalesForce Service Cloud Consultant certification preferred

Salesforce Project Manager Resume Examples & Samples

Provide daily direction and communication to employees to ensure administrative tasks and functions are performed efficiently
Maintain knowledge of policies and procedures in order to research/handle escalated/complex issues and to accurately respond to employees, dealers and customers' inquiries
Understand and effectively educate team on all risks associated with processes managed and implement controls to mitigate any and all risks where none currently exist
Monitor process volume and performance, identify unusual volume fluctuations, variances and process performance deterioration; including action plan to reverse negative trends
Develop subordinate understanding of the drivers of utilization to ensure adherence to the process capacity plan
Identify process improvement opportunities and partner with stakeholders across business units to develop effective improvement plans and establish stronger partnerships
Recommends and encourages employees to seek innovative improvements to processes in order to improve team performance and effectiveness
Ensure employees have appropriate training and other resources to perform their job task/functions
Participate in workforce management; involved in employee scheduling, internal employee rotations/cross-training efforts, and performance management
Respond to and resolve employee relations and performance issues according to established company policies
Provide performance feedback and coaching on a regular basis to each team member in a constructive manner. Write and administer performance reviews
Establish practice and processes that support departmental standards, site and company policies, procedures, standards and strategic goals/directives
Enhance organization reputation by accepting ownership for new, challenging and complex requests
Ensure employee timekeeping and other HR portal functions are accurate; monitor policy and procedure compliance; abide by the Code of Conduct and Ethics
Keep current with new organizational developments affecting the ability to provide low-effort customer account servicing and adherence to company policies by reviewing daily/weekly/monthly e-mail communications/alerts. Effectively and accurately communicates changes/impacts to subordinate staff
Find innovative solutions to more complex or difficult issues with appropriate escalation to higher level staff
Coordinate and lead more complex projects and functions and execute with strategy and influence
Demonstrate a high level of ethical standards and integrity. Set an example of commitment to the organization for other employees. Accept responsibility for actions and results
Considered go to person within the site for specialists and other leaders
Recognized as a mentor/coach to others (including peers)
Extensive knowledge and expertise in multiple processes/functions; able to navigate across the organization to find solutions
Able to lead large and complex teams with minimal employee relations issues
Consistently leads team to achieve top quartile results among peers
Ability to facilitate meetings/discussion in a group/team setting
Monitor operational metrics, observe trends and make process improvement recommendations. Work in tandem with the Business Process Excellence (BPE) team on process improvement projects (collect & analyze data)
Associate or Bachelor's degree in business related discipline preferred
4 + years in customer service or financial services industry is needed
Prior leadership experience is needed
Education may be used as a proxy for experience
Project management skills, strong leadership skills and excellent communication skills (oral and written)
Ability to effectively partner across business units to achieve targeted results and help subordinate staff understand the up and downstream impacts of their job
Ability to function independently within a multi-task environment while mastering a variety of tasks and functions
Encourage effective collaboration and problem solving; engage subordinates in decision making and brainstorming sessions

Salesforce Project Manager Resume Examples & Samples

Project Management– Demonstrated ability to effectively drive positive change through holding others accountable for execution and results in a collaborative environment. Manage scope of projects from inception to closure. Define, develop, and actively manage implementation schedules and project budgets. Coordinate resources, prepare project teams for kickoff, ensure effective completion of project milestones, control project scope, and mitigate risks. Comply with project governance metrics that provide internal visibility of projects’ health. Work with Resource Management to ensure company-wide goals for resource utilization are achieved
Customer Satisfaction– Strive to achieve a referenceable result from each project. Obtain a client satisfaction rating per project and achieve a score at or exceeding corporate target benchmark. Clearly define and articulate project risk items to client in a way that the risks are understood
Quality Management –Ensure project consultants are delivering to configuration, development, and methodology standards. Promotes teamwork and culture of accountability. Provide quality project deliverables including kickoff presentations, project plans, status reports, budget burn reports, requirements and design documentation, and deployment plans. Assist in quality testing the application prior to user testing
Technical Knowledge & Solutioning – Solid technical experience with enterprise-level software implementations. Able to identify key business objectives and provide solution recommendations while performing business process and management consulting analysis
Sales Support – Support sales team in gathering requirements to develop a solution fit with a strong value proposition. Identify potential sales opportunities for the sales team. Contribute to the development of change order requests as needed
7+ years of software project management experience preferably on enterprise-level implementations in a management consulting organization
Grasp on Cloud-based tools, techniques, systems, and solutions required. Working knowledge and project management experience of Salesforce.com
Experience with managing both Waterfall and Agile software development methodologies
Must have an ability to communicate effectively with senior leadership including C-level client stakeholders
Must have a solid understanding of foundational object-oriented programming and software development
Must have a strong working knowledge of software build and release management processes
Must be able to communicate effectively and tactfully with all levels of personnel and clients, both in verbal and written modes; able to pay close attention to detail
Ability to develop strong relationships with clients, internal teams, and experience mentoring resources
Must have the ability to manage cross-functional teams across multiple professional disciplines. (Business Analysts, Software Engineering, Systems Administrators, Database Administrator, and Designers)
Must have the ability to multi-task, work with multiple clients at a time and effectively manage their individual needs during implementation cycles
Must have the ability (and preference!) to work in a dynamic, fast-paced, hectic, and energetic environment
Must have the ability to work independently with remote project teams and able to travel as needed (approximately 25%)
Experience managing projects through SDLC using MS Project, Professional Services Management tools (FinancialForce, OpenAir, etc.) or similar technologies
SalesForce.com administration experience is a plus
7 years of software project management
3 years Salesforce project managementt

Lead Salesforce Project Manager Resume Examples & Samples

Lead design discussions and work with technical teams to implement new features and continuously improve the platform
Lead projects for Salesforce.com implementations or customizations
Work with CRM professionals and partners to build customized solutions that support the business requirements
Identify ways to better utilize Salesforce for business process, and make recommendations on improvements
Support change management process for new improvements into production
Manage projects from an Agile perspective end-to-end
6+ years as a Salesforce Professional
Salesforce Certifications required
Technical background in Computer Science or Software Engineering
Able to analyze requirements, resolve, document and communicate the optimal design approach
Excellent partner management skills

Salesforce Project Manager Resume Examples & Samples

Minimum of 7 years Project Management Experience. Demonstrated experience with SDLC and Agile Project methodologies
Minimum of 3 years managing Salesforce projects
Experience with Salesforce.com configuration and custom development
Familiarity with contact center applications and IVR
Familiarity and experience with Project Tracking tools such as Clarity and MS Project
Experience with Contact Centers and Financial products - Billing, Payments, Settlements experience
Salesforce Admin certification

AWS CPO Salesforce Project Manager Resume Examples & Samples

Seek out ways to utilize Salesforce to improve processes and productivity, and make recommendations to support the Custom Pricing team which is scaling at a rapid pace
Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements
Manage a release process to test, validate and implement new applications/code and updates to existing applications/code key business groups
Work with various functions and end users to identify, document, and communicate standard business processes as they relate to Salesforce
Hands on configuration and data migration to execute on projects
2+ years previous experience implementing and configuring Salesforce.com
Solid understanding of and detailed experience with Salesforce.com architecture
In-depth understanding of the capabilities and constraints of the Salesforce CRM application coupled with good understanding of the business processes (Sales, Marketing, etc.)
Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users
Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
High standard of education or compensating work experience
Certified Salesforce.com Administrator (ADM-201), Advanced Administrator (ADM-211 or ADM-301) or equivalent experience
Certified Salesforce.com Sales Cloud Consultant or equivalent experience
Advanced Excel skills (VLookups, Pivot Tables, Macros)
Experience using Salesforce data tools (Data Loader, Excel Connector, DemandTools, Eclipse Force.com IDE)
Experience with Salesforce portals (Communities, Parter, or Customer Portal)
Experience with Financialforce.com, Marketo, Data.com, and other apps
Knowledge of Agile development practices, particularly sprint planning and assessment
Highly innovative, flexible and self-directed
Results-oriented person with a delivery focus
Strong attention to detail and excellent problem solving skills
Handles multiple competing priorities in a fast-paced, deadline-driven environment
Experience working with large-scale, complex datasets

Salesforce CSG DMP Project Manager Resume Examples & Samples

Participate in internal and client kick-off meetings to ensure account context is reflected in project plan, updates and status calls
Update project plans in Smartsheets
Schedule and set agenda for weekly client status calls during implementation period
Provide project status updates to Salesforce CSG account team and client team members including creating & maintaining issue/ticket dashboards
Track & report service hours against client allowances
Develop client tagging and data collection strategy
Coordinate with client and client's agencies and partners to get tags implemented and data collected
Enjoys engaging with clients, learning their businesses and is able to quickly leverage Salesforce DMP resources to help clients meet business goals
Brings strong organizational and leadership skills made evident through successful, concurrent management of multiple clients and projects
Thrives under deadline pressure and effectively balances multiple, competing internal and external demands
Understands that details matter, embraces knowledge of detail, and is able to drive action toward larger goals
Demonstrates strong written and verbal communication skills and is able to clearly explain complex, data-rich topics in a manner readily understood by clients
Is intellectually curious
Prefers an entrepreneurial, fast-paced environment
Works well across organizational boundaries by maintaining focus on client impact
Is able to travel to client locations as much as ½ the time
6 - 8 years experience across a combination of enterprise client services and digital media
3 - 5 years combined experience in project management
2+ years management or SaaS systems implementation consulting experience preferred
English language proficiency required. For EU-based positions, a second language is preferred (French, German and/or Spanish). Additional languages are a plus
Bachelor degree required. Advanced degree and/or PMP certification a plus
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Salesforce Project Manager Resume Examples & Samples

Responsible for delivery of assigned module/ components /phases of a project
Has a good practical understanding of technology and its application
Good grasp of technology and tools used for development
Fair amount of domain expertise gained through working on the application or certification programs (if working in a vertical)
Has to manage escalations, trouble shooting

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