Remote Engineer Resume Samples

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BG
B Greenfelder
Bart
Greenfelder
703 Aleen Trail
Los Angeles
CA
+1 (555) 960 4685
703 Aleen Trail
Los Angeles
CA
Phone
p +1 (555) 960 4685
Experience Experience
Chicago, IL
Remote Engineer
Chicago, IL
Schneider-Reynolds
Chicago, IL
Remote Engineer
  • Compelling detail orientation with strong attention to accuracy and problem solving, following up until issues are resolved
  • Stress tolerance, especially when dealing with tight timeframes and difficult and/or emotional client situations
  • Assists clients, fellow technicians, and service personnel in the installation, training and support of software, hardware, and related 3rd party peripheral components, including but are not limited to file servers, commercial grade workstations, networking switches, NICs, monitors, KVMs, and radio equipment
  • Hands-on engineering of radio broadcasts, including technical and equipment set-up/tear down, mixing of all audio elements, recording, editing and playing back of all interviews and game highlights, coordinating with studio producer and troubleshooting all technical issues
  • Interacts with technical team to understand issues with database querying, log file analysis, error correlation, scripting, and data analysis
  • Aligns, adjusts, and calibrates equipment according to specifications
  • Demonstrated working knowledge of, and set-up/tear down capabilities of, sports play-by-play equipment (ISDN/POTS codecs, audio mixers, patch bays, talent headsets, wireless mics, IFB units, digital audio recorders, etc.)
New York, NY
Remote Service Engineer
New York, NY
Ryan, Koepp and Feil
New York, NY
Remote Service Engineer
  • Assisting in providing sales support for the Agilent Products and Solutions through partnerships with field service, contract sales and division personnel
  • Implementing best practices and process improvements while diagnosing problems, apply effective solutions and determine follow up actions
  • Working independently while using standard protocol to respond to more complex customer issues
  • Acting as a Philips Representative in response to customer inquiries and providing telephone and remote technical support to external customers
  • Participates in projects and provides resolution and feedback based on analysis
  • Contributes to the department process improvement activities
  • Begin to proactively assist customers to avoid or reduce problem occurrence
present
Houston, TX
Remote Diagnostics Centre Engineer
Houston, TX
Ward, Stoltenberg and O'Conner
present
Houston, TX
Remote Diagnostics Centre Engineer
present
  • Provide remote monitoring and reporting for assigned connected sites under Daily Monitoring, reporting to local RDC Manager
  • Creation of customer reporting & ticketing activity ensuring it is timely, concise and technically accurate whilst delivering maximum commercial leverage
  • Coordinate RDC Diagnostic & Prognostic Rules functions, harmonizing Design, Commissioning and Troubleshooting expertise
  • Ensure Engineering rigor and documentation tracking (Libraries) of the development and implementation of Diagnostic & Prognostic rules
  • Lead Change Requests (Change Control Board) using Engineering processes and implement agreed changes
  • Maintenance / reporting of the remote services platform connection and maintenance processes establishing maximum opportunity for site data collection
  • Lead the local research and development activities that have been agreed by RDS global via the Product Development process. Engaging globally with RDC's, external suppliers, academia, customers and professional bodies to maintain competitive advantage
Education Education
Bachelor’s Degree in Related Discipline
Bachelor’s Degree in Related Discipline
University of South Florida
Bachelor’s Degree in Related Discipline
Skills Skills
  • Integrity, teamwork and able to work under pressure
  • Demonstrable PC/Mac networking experience or certification
  • Knowledge of OS Windows 7 workstations
  • Able to handle difficult situations by managing objections through effective negotiation and mediation and solving the problems effectively
  • Ability to multi-task and work in a stressful environment
  • Successful candidate will have the ability to travel, work weekends and multi-day events
  • Willing to be trained on IP Network related components
  • At least 2 years experience in Broadcast Engineering or related field
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15 Remote Engineer resume templates

1

Remote Engineer Resume Examples & Samples

  • Minimum two year college degree in related discipline or equivalent combination of education, training and/or experience
  • At least 2 years experience in Broadcast Engineering or related field
  • Remote production engineering experience preferred
  • Broadcast equipment integration and repair experience preferred
  • Demonstrable PC/Mac networking experience or certification
  • Knowledge of OS Windows 7 workstations
  • Willing to be trained on IP Network related components
  • Must be able to work independently with limited direct supervision
  • Successful candidate will have the ability to travel, work weekends and multi-day events
  • Regularly required to stand; walk; stoop, bend, kneel, crouch, or crawl
2

Remote Infrastructure Engineer Resume Examples & Samples

  • Manage, install and configure systems based on system design and understand end-user functionality
  • Conduct site surveys to verify equipment locations, cabling and infrastructure requirements
  • Work with local subcontractors and vendors on purchasing, installation, and equipment support
  • Generate design solutions and evaluations on current systems
  • Maintain documentation on all system builds and facilities
  • Work with on-site tech team to identify and finalize punch list items
  • Evaluate and recommend new technologies
  • Proactive system maintenance and regular status reporting
  • Program and configuration of broadcast systems
  • All other duties as assigned and deemed appropriate
  • Ability to delegate responsibilities and tasks to other team members and field staff
  • Ability to read and comprehend CAD drawings, blue prints and technical drawings
  • Hands on experience with audio/video switching, connectivity, routing, terminations and signal flow
  • Must be proficient with computer on MAC and PC interfaces
  • Self-motivated and highly organized
  • Ability to solve unexpected problems and challenges in the field
  • 5+ years in a broadcast environment preferred
3

Remote Access Lead Engineer Resume Examples & Samples

  • Minimum 10+ years of experience of architecting, designing and integrating new solutions in a large scale enterprise environment with global presence required
  • Thorough knowledge of ICA, Netscalar and associated data security designs required
  • Strong Technical knowledge of Windows 2008/2012, Unix/linix, Windows 7, SQL Server, MS Office, and Active Directory required
  • Working knowledge of application deployment process and functional network troubleshooting required
  • Ability to function in a fast-paced environment with shifting priorities and tight deadlines required
  • Good leadership skills to guide and mentor the work of less experienced personnel required. Ability to work independently and as part of a global team required
4

Remote Engineer Resume Examples & Samples

  • Hands-on engineering of radio broadcasts, including technical and equipment set-up/tear down, mixing of all audio elements, recording, editing and playing back of all interviews and game highlights, coordinating with studio producer and troubleshooting all technical issues
  • Coordinate and organize all live iHeart Media Remotes
  • Responds promptly to client needs; troubleshoots problems to ascertain issue and develops solutions in a timely manner
  • Maintains internal tools used by the department and records repairs, calibrations and tests
  • Compelling detail orientation with strong attention to accuracy and problem solving, following up until issues are resolved
  • Excellent verbal and written skills; ability to communicate at detailed technical level as well as to distill advanced concepts into fundamental principles for teammates; can edit work for spelling and grammar
  • Previous radio experience is required; experience with play-by-play sports technical operations is strongly preferred
  • Demonstrated working knowledge of, and set-up/tear down capabilities of, sports play-by-play equipment (ISDN/POTS codecs, audio mixers, patch bays, talent headsets, wireless mics, IFB units, digital audio recorders, etc.)
  • Ability to flawlessly mix multiple audio elements and perform basic audio production
  • Must be able to lift at least 50 pounds without assistance
  • Must be able to travel, spend long periods of time away from home work extended hours as needed, including weekends and holidays
5

Remote Engineer Resume Examples & Samples

  • Strong knowledge on GC and LC products
  • GCMS/LCMS knowledge preferred
  • Excellent Communication skills both in Chinese & English
  • Able to handle difficult situations by managing objections through effective negotiation and mediation and solving the problems effectively
  • Integrity, teamwork and able to work under pressure
6

Remote BMS Engineer Resume Examples & Samples

  • Carry our remote reactive interrogation, fault finding and repairs
  • Deliver remote PPM Services
  • Interrogate site alarms and execute specific alarm handing process
  • Identify building efficiency improvement measures
  • Identify energy efficiency improvement measures
  • Identify additional works opportunities
  • Provide Branch & District technical support
  • Highlight any training requirements and provide details to manager
  • Creation of reports and assist where required with customer presentation
  • Maintain customer & site technician relationships
  • Build trusting relationships with customers, field technicians and other functions
  • BMS HVAC fault finding & resolution skills
  • Front end software interrogation and rectification
  • Remote maintenance & diagnostics
  • Knowledge of EBI/HEM
  • Knowledge of fire alarm systems
  • Knowledge of access control systems
  • Knowledge of intruder systems
  • Knowledge of CCTV systems
  • Building energy expertise
  • Written and verbal Spanish or German skills
7

Remote Service Engineer Resume Examples & Samples

  • RSE primary focus is to remotely resolve hardware (HW) problems for customers, including product calibrations, adjustments
  • If the Customer issue cannot be fixed remotely, the RSE will trigger on site interaction (Parts and/or Field support engineer dispatch), Right tech diagnosis and parts identification are key process to ensure proper handover to the field engineer
  • Keep customer informed of the status of their case, elevating their issue as needed within the Care Center, and manage the interactions with customers to maximize the Total Customer Experience (TCE). Elevates case requires follow up of RSE to case closure
  • Reporting and excellent tracking of customers interactions in our systems to ensure proper documentation for hand over to field, product/case history and to ensure proper case closure, reporting and feedback loop activities. Prepare FSE prior to the visit, updating case notes and systems with all troubleshooting steps performed
  • The RSE as well plays a role on consultancy with our customers on parts info, and specs of the product
  • The RSE may have a set of customers or specific districts assigned as primary accounts , duty is to build ecosystem with customer and primary field engineer, generating customer relationship/intimacy, which should speed up break and fix issues, consultancy inquiries and will focus on optimization of presses by supporting customer on educational programs and maintenance routines. RSE will plan, agree and schedule on site customer visits, to further enhance customer relationship
  • Practical experience as a Field Service Engineer of Indigo supporting customers with hardware issues
  • Graphic business experience. Industry printing
  • Technical writing skills desired
  • Solid understanding and experience of Customer Service business
  • Mechanical/electrical engineering desired, thorough mechanical and electrical support experience may be sufficient
  • Command of English. Excellent Verbal and written communication skills. Combined with command of Spanish would be a major advantage
  • Able to communicate remotely with customers and to promote virtual tools
  • Superior customer service skills. Experience in remote troubleshooting in a technical environment. Proven analytical and problem solving skills
  • Ability to solve and document solutions for customers in complex situations. Ability to contribute to technical action plans
  • Overall understanding of contribution of role into organizational priorities (Operational Excellence, Diagnosis accuracy, RER, TCE….), able to correlate day to day activity into those organizational priorities
  • Works across functions and promotes teamwork and focus on generating E2E activity leading to the right customer solution
  • Masters tech knowledge on GSS products and technologies and has the ability to transmit that knowledge to our customers. Constant development of tech skills (on work, on training and at customer site)
8

Remote Service Engineer Resume Examples & Samples

  • Working from a standard protocol and utilizing documented processes to respond to customer issues. Some judgement may be used to supplement the outlined process
  • Successfully resolve simple to moderate technical issues related to software from incoming customer contacts, and proactive notification system
  • Keep customer informedof the status of their case, elevating their issue as needed within the Care Center, and manage the interactions with customers to maximize the Total Customer Experience (TCE). Elevated case requires follow up of ASE to case closure
  • Reporting and excellent tracking of customers interactionsin our systems to ensure proper documentation for hand over to field, product/case history and to ensure proper case closure, reporting and feedback loop activities. Prepare FSE prior to the visit, updating case notes and systems with all troubleshooting steps performed
  • Begin to proactively assist customers to avoid or reduce problem occurrence
  • Work is often reviewed by supervisor or Team Lead
  • Graphic business experience, including commercial industry printing
  • Knowledge of networking concepts
  • Experience in customer facing role either remote or face to face
  • Computer proficiency with applicable software applications (for example, Microsoft Office, Adobe Suite)
9

Remote Service Engineer Resume Examples & Samples

  • Demonstration of excellent communication, teamwork and proactive skills
  • Experience in GC,LC ,GCMS,LCMS Chromatography
  • Bachelor of Chemist (Chemical Engineer, QFB, Biochemistry or Biology) or equivalent
10

Remote Service Engineer Resume Examples & Samples

  • Diagnose Philips Digital Pathology Solution remotely by qualifying with customers or colleagues by telephone, or by remotely accessing the system
  • Create a case for the customer call, verifying contract entitlement, where there is no entitlement taking responsibility that customer is quoted and the customers call is handled appropriately
  • Escalate technical issues within Philips
  • Be a professional representative for Philips Digital Pathology Solution with respect to customer problems, ensuring personal acceptability by the customer in behavior in accordance with Philips Digital Pathology Solution policy and targets
  • Participate in product development projects, to ensure serviceability of the product. This includes writing service documentation
  • Follow all quality standards and procedures set within Philips Digital Pathology Solution
11

Remote Service Engineer Resume Examples & Samples

  • Working independently while using standard protocol to respond to more complex customer issues
  • ASE primary focus is to remotely resolve software (SW) problems for customers, including press PC updates and program calibrations
  • Keep customer informed of the status of their case, elevating their issue as needed within the Care Center, and manage the interactions with customers to maximize the Total Customer Experience (TCE). Elevated case requires follow up of ASE to case closure
  • The ASE as well plays a role on consultancy with our customers on software info, and specs of the product
  • Participates in projects and provides resolution and feedback based on analysis
  • Graphics business experience, including commercial industry printing
12

Remote Service Engineer Resume Examples & Samples

  • Bachelor’s Degree in Chemistry, Biochemistry, Biology, Microbiology or equivalent education/experience
  • Primary responsibilities include direct customer contact through phone/email channels; Service Request logging in the Agilent SAP Service CRM system, service quote generation and request routing to the appropriate technical team for handling
  • Assisting in providing sales support for the Agilent Products and Solutions through partnerships with field service, contract sales and division personnel
  • Excellent verbal and written communication skills in both English and French languages
  • This entry level position will eventually grow to include responsibilities for providing basic phone support in problem solving and technical support for our customers. A basic understanding of Microsoft Windows Products and TCP/IP networking concepts is desirable
  • Could be up to 10% travel at times to attend internal Agilent training classes, onsite customer service visits, or involve international travel for training
  • This is an entry level position, however any relevant customer service or analytical instrumentation experience is desired
  • This position will eventually provide technical training on Agilent's Gas Chromatography or Liquid Chromatography Products, including both hardware and software troubleshooting and usage
  • Logical troubleshooting skills are a must for this position
  • Must be flexible and willing to work either one of the two shifts based on business need. Shift one: 8:30 am - 5:00 pm Eastern Time. Shift two: 10:30 am 7:00 pm EST
13

Remote Compression Engineer Resume Examples & Samples

  • Leads remote compressor (RC) operation and maintenance on day-to-day operation, troubleshooting, preventive maintenance and recovery
  • Manages RC fleet major campaign maintenance program such as annual PM, compressor overhaul, gas engine top end/ overhaul/ change-out, PSV overhaul, to be in compliance
  • Manages external work or third party services to support RC operation and/or maintenance works such as engine refurbishment, pump overhaul , hydraulic parts overhaul etc
  • Owns low or medium risk service contracts
  • Monitors RC performance, analyze data and provide recommendations to improvement and/or optimization opportunities
  • Conducts technical analyze such as root cause analysis, what if review and relevant metric then provide solutions
  • Takes role as project manager for RC fleet performance enhancement
  • Develops and run management of change (MOC) to support RC improvement
  • Bachelor’s degree in Mechanical Engineering with minimum relevant industry experience for 3 years
  • Strong background, knowledge and experience in equipment maintenance and troubleshooting. Rotating eqipment is a Plus
  • Demonstrates strong interpersonal skills, self motivated, and be a good team player that support effective / highly collaborative work environment
  • Proactive thinking
  • Business Focus
  • Able to elaborate overall company business objective/ focus, and get align with individual work assignment
  • Very strong customer focus to maximize RC's values
14

Remote Service Engineer Resume Examples & Samples

  • Documents customer information and recurring technical issues to support and diagnose healthcare equipment to the quality standards set by Philips Healthcare (PH) remotely by qualifying with customers or colleagues by telephone, or by remotely accessing the system
  • Create a case for the customer call, verifying contract entitlement, where there is no entitlement taking responsibility that customer is quoted and the customers call is handled via an exception planning process
  • Where a remote diagnosis is not possible look to book a time slot for the engineer to attend site, and if required order the appropriate parts in order to achieve a first time fix
  • Advise Customer Support Centre and District Teams about the best follow-up with respect to technical state of the diagnosed healthcare equipment
  • Advice the Customer Support Centre Coordinators or Field Service Engineers about required spare parts and resources
  • Escalate technical issues to the Remote Support Engineer or National Support Specialist
  • Keep up to date of new technologies likely to affect PH range of products relevant to modalities covered
  • Be a professional representative for PH with respect to customer problems, ensuring personal acceptability by the customer in behavior in accordance with PH policy and targets
  • Follow all quality standards within the frame of valid PH business policies
  • Conform to PH safety standards including health and safety regulations and in the event of hazards or accidents to take immediate control of the situation and involve the Team Leader response Centre and / or the responsible person to handle properly confidential issues according Philips standards and to act according General Business Principals
15

Remote Engineer Resume Examples & Samples

  • Bachelor’s Degree or Associate Degree and a minimum of 5 years Field Service/Modality Support experience
  • Must have in-depth knowledge and field experience of medical equipment: X-ray/Vascular is preferred
  • Location will be Jakarta or Surabaya
  • Demonstrated problem solving capability in tense situations
  • Strong customer service and handling skills
  • Effective verbal/phone communication skills when under pressure
  • Highly motivated team player
  • Proficiency in English & Bahasa is a must
  • Ability to take Initiative and motivate others
  • Green Belt certification or Lean trained
  • Demonstrated ability to improve process efficiency
16

Remote Service Engineer Resume Examples & Samples

  • 2 year/ Associates Degree or equivalent is required; 4-year technical degree preferred
  • 10+ years strong Computed Tomography (CT) experience​
  • MR (Magnetic Resonance) experience on Philips systems is a plus or must be willing to be cross-trained on MR ​
  • Ability to troubleshoot (mechanical or electrical problems), think logically and provide technical solutions authoring
  • Technically proficient in utilizing MS office and other CRM products and applications
  • Strong time management and interpersonal skills with the ability to effectively communicate with teams and customers
  • Ability to demonstrate versatility with a variety of Philips products and customers
  • Travel will be determined according to business requirements​
17

Remote Sensing Cybersecurity Lead Engineer Resume Examples & Samples

  • Ensuring that the cybersecurity architecture and design of the customer’s systems will be functional and secure with the ability to detect and respond to Cyber events
  • Overseeing system and network designs that encompass multiple computer and network devices to include those with differing data protections/classification requirements
  • Defines system security requirements, assesses system security architecture designs, and supports the development and sustainment of an enterprise level Risk Management Framework (RMF) program
  • Bachelor's Degree in Information Technology, Information Assurance, or Information Security, Engineering, Systems Engineering or a related field
  • Information Assurance System Architecture and Engineering (IASAE) experience
  • Certified Information Systems Security Professional (CISSP) or equivalent DoD 8570.01 Information Assurance Technical Level III Certification
  • Experience writing and delivering technical documents and briefings
  • Experience with Space systems, Weather systems, OPIR systems, ground and space system acquisition, and system engineering experience
  • Experience in defining, developing, implementing and sustaining system accreditations for Air Force Space Command, Air Force and Department of Defense systems and networks
  • Previous experience with space, ground, operations and sustainment segments of a DoD program
18

Remote Service Engineer Resume Examples & Samples

  • 2 year/ Associates Degree or equivalent is required; 4 year technical degree preferred
  • Minimum of 5 years strong IGT/ IXR experience on Philips systems
  • Ability to troubleshoot and think logically about solutions; ability to solve mechanical and electrical problems using appropriate tools
  • Strong interpersonal skills with teams and customers
19

Remote Diagnostics Centre Engineer Resume Examples & Samples

  • Provide remote monitoring and reporting for assigned connected sites under Daily Monitoring, reporting to local RDC Manager
  • Recover, maintain and keep updated the AGT specific know-how of detection/prognostics, already developed in existing Diagnostic Networks done with existing Third Party companies, and migrate to STA-RMS platform
  • Design, develop, verify and test new detection agents, based on specific AGT failure modes and criticalities (Top Ten Offenders, FMECA based)
  • Develop Remote Diagnostic Monitoring activity to ensure that risk to both Siemens and customer organisations from equipment degradation or downtime is minimised/mitigated by timely preventive action
  • Creation of customer reporting & ticketing activity ensuring it is timely, concise and technically accurate whilst delivering maximum commercial leverage
  • Ensure RDS Data Integrity (including data from contributory systems) ensuring it is available when required, reliable, correct and actively monitored commensurate with its use for RDC planning, analysis and decision support
  • Maintenance / reporting of the remote services platform connection and maintenance processes establishing maximum opportunity for site data collection
  • Lead the local research and development activities that have been agreed by RDS global via the Product Development process. Engaging globally with RDC's, external suppliers, academia, customers and professional bodies to maintain competitive advantage
  • Ensure Engineering rigor and documentation tracking (Libraries) of the development and implementation of Diagnostic & Prognostic rules
  • Identify opportunities for development and support the overall RDS Research & Development engineering priorities
  • Work with the RDS Operations, Technical Services & Product Management teams to develop and sustain a continuous growth of the RDS value addition capability
  • Coordinate and execute root cause analysis to remove bottlenecks in data post processing (bug fixing)
  • Implement RDS Engineering documentation forms, Protocols
  • Coordinate RDC Diagnostic & Prognostic Rules functions, harmonizing Design, Commissioning and Troubleshooting expertise
  • Maintain a "big picture" view in day-to-day operation across all RDCs, spot check the quality level of the technical recommendations and notifications to customer (audits)
  • Execute global RDS tool project tracking and supervise local RDCs projects
  • Lead Change Requests (Change Control Board) using Engineering processes and implement agreed changes
  • Participate as required in Product Line Technology Reviews to provide RDS feedback for product improvement
20

Remote Field Serivce Engineer Resume Examples & Samples

  • Project manage assigned projects with other Brady Field Service Engineers and customers from job kick off through job close out
  • Evaluate documents and gather electrical data to create engineering study project proposals
  • Perform power system studies including arc flash studies, short circuit coordination studies, and fault current studies
  • Create arc flash report (deliverables include arc flash labels, single-line diagrams, and recommendations to reduce incident energy)
  • A minimum of 2 years of electrical engineering, engineering calculation experience or related field experience
  • Must have the ability to understand installed electrical distribution systems, electrical schematic diagrams, and engineering documentation
  • Must be familiar with NFPA 70, NFPA 70E, and OSHA requirements in relation to arc flash and electrical distribution
  • Self-directed and able to solve problems in the field with minimal supervision
  • Must be proficient in the use AutoCAD and Microsoft Office products (Word, Excel, PowerPoint)
  • Ability to interface with other Brady Field Service Engineers and customers including maintenance, safety, and plant engineering personnel; as well as with upper levels of management
  • Requires good technical ability, with excellent written and verbal communication skills
  • Must be proficient in the generation of technical reports including recommendations to clients
  • Knowledge of SKM, E-TAP and EasyPower is a plus
21

Remote Engineer, Advanced Resume Examples & Samples

  • Executes job responsibilities to produce high level of customer satisfaction in accordance with corporate goals
  • Develop expertise in all Nemo products
  • Research and work with the product team on the methodology of implementation by applying the principles of network optimization and RF engineering guidelines
  • Providing pre- and post-sales technical support to current and prospective customers, and assist Sales organization
  • Perform individually and in a team environment trouble-shooting and issue resolutions
  • Tracks all open tickets and ensures all tickets are updated as required
  • 25 - 50%
22

Latex / D Printing Remote Service Engineer Resume Examples & Samples

  • Provide expert support to remotely resolve hardware and/or software issue for customers, including product calibrations, adjustments, and SW upgrades
  • Document case history and interactions with customer in HP’s Customer Relationship Mgmt. SW (CRM)to ensure proper handover to field, product/case history tracking and reporting. (Issue, Customer Inputs, Data Gathered, Troubleshooting performed, Diagnostic, Parts Dispatched, Contacts / Follow ups with customer, etc.). Prepare FSE prior to the visit, updating case notes and systems with all troubleshooting steps performed
  • Assist customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general, based on customer entitlement
  • The RSE has a duty is to build ecosystem with customers and primary field engineers, generating customer relationship/intimacy, which should speed up break and fix issues, consultancy inquiries and will focus on optimization of presses by supporting customer on preventive and maintenance routines. RSE will plan, agree and schedule on site customer visits, to further enhance customer relationship
  • Strong technical background with Bachelor’s degree in Science/Engineering – preferably Mechanical, Industrial or Electrical Engineering – or equivalent
  • Excellent command of English. Excellent Verbal and written communication skills
  • Customer service skills. Experience in remote troubleshooting in a technical environment. Analytical and problem solving skills. Ability to solve and document solutions for customers in complex situations. Ability to contribute to technical action plans
  • Analytical and troubleshooting methodologies
  • Ability to follow and read electrical / electronic diagrams will be valued
23

Remote Engineer, Advanced Resume Examples & Samples

  • 5+ years of experience in wireless telecommunications industry. Preferably in the field of RAN optimization, Network Operation & Management, and/or Test and Measurement
  • Specialized knowledge in Enterprise-level Data Analytics Software solutions for Drive-test/OSS/BSS data, Network Configuration, Performance and Fault Management and Call Trace and Geolocation
  • Advanced developer skill sets. Must be able to program with existing and new tools. Knowledge in C#, SQL, Visual Basic and Qlik is a plus, but willingness and capability to pick up new languages is paramount
  • Competency with drive test tools, network troubleshooting and network monitoring KPIs, KQIs, concepts and jargons is required
  • Produce project deliverables such as reports, dashboards, documentation and materials such as specifications, requirements, training and handover acceptance docs as required, both as an individual contributor as well as a lead managing resources as dictated by business priorities
  • Self-starter with ability to take initiative and ownership of plans, tasks and accounts
  • Experience with customer facing roles and end-to-end project delivery, encompassing requirements gathering, resource and timeline management, development and configuration, and finally acceptance and training. Extensive experience in all aspects of Project Management is a plus
  • Willingness and ability to travel
24

Remote Service Engineer Resume Examples & Samples

  • Acting as a Philips Representative in response to customer inquiries and providing telephone and remote technical support to external customers
  • Act as an SME on Intellivue equipment to give expert support and technical development as next level guidance for RSEs
  • Open case ownership/management & case escalation management
  • Promote effective and appropriate network engineer engagement by RSEs on service calls
  • Assist in evaluating troubleshooting quality to improve RSE consistency in support of customers
  • Business practice & process adherence role model
  • Creating/fostering standard work
  • Resolving customer service events by leveraging Philips tools and resources as needed and guiding the team in utilizing the same resources
  • Timely escalation of customer product issues for evaluation and action by higher level support
  • Driving team increased productivity through utilization of remote tools and technical skills
  • Associate Degree Required, Bachelor’s Degree preferred
  • 5 years applicable experience with extensive product knowledge of PIC iX Systems
  • Experience in Customer Services or Customer Relations
  • Excellent technical product knowledge in focused modality
  • Communication and relationship management taking into account cultural and language differences
  • Influencing & coaching proficiency
  • Fluent in English, verbal and written in addition to local language
  • Travel <25% of the time