QA Supervisor Resume Samples
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QA Supervisor Resume Samples
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FQ
F Quitzon
Friedrich
Quitzon
72720 Reinger Views
San Francisco
CA
+1 (555) 369 1652
72720 Reinger Views
San Francisco
CA
Phone
p
+1 (555) 369 1652
Experience
Experience
New York, NY
QA Supervisor
New York, NY
Feest LLC
New York, NY
QA Supervisor
- Provide support to Corporate Product Development Managers for First Run Production
- Deliver Coaching and feedback to agents upon request. Provide functional area Supervisors/Managers with regular performance feedback for departments
- Provides back-up to Quality Manager on all key functions. Will assume responsibilities as designated to provide coverage in the absence of key personnel
- Assisting with the development of quality improvements with the QA department and Macro Helix
- Responsible for providing input to the hiring and disciplinary processes as well as for administering performance appraisals for staff associates
- Auditing of field work by subcontractors, performance of specific inspections and tests, and audit report preparation
- Develops and assigns work schedules (including off-hour shifts and on-call schedules.)
Philadelphia, PA
IT QA Supervisor
Philadelphia, PA
Davis, O'Connell and Willms
Philadelphia, PA
IT QA Supervisor
- Work with release management tools to understand when expected code will be delivered to a test environment
- Assist with program planning for non-functional testing (load/performance, security, DR, etc)
- Actively participate in sprint retrospectives to improve team, agile and QA processes
- Embrace change and manage shifting program priorities
- Work with Scrum Masters to document sprint progress and results using key metrics
- Champion and implement processes that infuse quality into the early stages of product development
- Understand how test automation can be leveraged to improve overall quality and speed of regression testing and to reduce risk
present
Boston, MA
QA Supervisor, Rhinelander
Boston, MA
Hansen-Spencer
present
Boston, MA
QA Supervisor, Rhinelander
present
- Work with the Technical Manager to develop and maintain procedures which assure product and service quality including ingredient and packaging control, product testing and clearance, product disposition system and rework control, GLP (Good Laboratory Practices) HACCP, weight control, manufacturing procedures, aged inventory policy and may include systems and sanitation audits
- Work closely with the Technical Manager to help develop and maintain qualified personnel within the plant Quality Department. This involves organizational development, training, direction and motivation
- Communicate and enforce Kerry standards in the areas of ingredient and product standards, process specifications, formula compliance, sanitation/GMP/pest control and regulatory compliance
- Assist Technical Manager in setting up Quality Improvement Plans (QIP) and send quarterly updates to Quality Director
- Assist and manage lab budget
- Assist with the technical support and direction to the plant to address process improvements and customer complaint corrective actions
- Assist Technical Manager with third party audits by NSF Cook & Thurber and GMA-SAFE, etc
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
University of Washington
Bachelor’s Degree in Business
Skills
Skills
- Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment
- Strong team player with a "can-do" attitude. Ability and willingness to quickly learn new technology stacks outside of your comfort zone
- Thorough knowledge of applicable laws, regulations, financial services, and regulatory trends that impact their assigned line of business
- Excellent troubleshooting ability
- Always be able to adhere to full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies
- Proven ability to deliver high-quality results in a faced paced environment
- Proven time management skills and a strong attention to detail
- Ability to identify, analyze and resolve issues quickly and accurately
- Solid knowledge of customer service policies, practices and systems, and demonstrates leadership skills
- Demonstrates detailed expertise in complex functional/technical area or broad breadth of knowledge in multiple areas
15 QA Supervisor resume templates
Read our complete resume writing guides
1
QA Supervisor Resume Examples & Samples
- Reviewing and approving test plans and test cases
- Coordinating test execution
- Management of testing group, including offshore 3rd party vendors
- Assisting in obtaining information related to currently assigned QA testing projects, such as training materials, testing tools, internal bug reports and bug reports from external vendors, and information on comparable software, as well as any information that will facilitate rapid and accurate testing of a project
- Assist testers and other personnel with the use of the various software packages that QA employs
- Budget preparation, management, and tracking
- Project tracking, reporting, and outlining project risk assessments
- Management of external testing locations
- Evaluate all business partner issues for quality and escalate issues if required
- Provide training to all project teams, perform required audits, perform root cause analysis, and recommend corrective and preventive actions
- Implementation and enhancement of training procedures
- Introduction and continued training of new QA staff on QA testing procedures and policies
- May be assigned special projects or tasks
- Recent experience as a or QA Lead Tester on multiple video game/software projects
- Strong understanding of mobile platforms and emerging technologies
- Management and understanding of forecasting and budgets
- Experience interfacing with Production personnel and Management
- Experience interfacing with outside vendors and developers
2
Software QA Supervisor Resume Examples & Samples
- Create, maintain, and enhance test plans to meet time lines and defined requirements
- Serving as technical & business-savvy leader to software engineering personnel on a range of testing issues
- Performing reviews & retrospectives, analysing the results of testing activities and driving change where required
- Identifying gaps and risks in testing and test environments, providing solutions & driving implementation to fill the gaps
- Minimum of 5 years related experience (prior management/supervisory experience)
- Ability to lead and direct multiple projects and teams simultaneously
- Proven leadership ability
3
QA Supervisor Validation Resume Examples & Samples
- Coordinate projects with Engineering and other groups and manages the site equipment qualification process
- Manage the authoring, review and issuance of protocols and of reports for executed protocols, as required
- Manage site Cleaning Validation program and the authoring of reports for executed cleaning validation protocols
- Maintain the site Validation Master Plan and oversees its timely execution
- Coordinate projects with Engineering and other groups and manage the authoring of site facility and utilities qualification protocols. Review and approve protocols and reports
- Provide QA support for Laboratory method validation and equipment qualification. Review and approve protocols and reports
- Track and report performance of on site calibration program
- Work with Planning, Production, Engineering, Technical Services and QC Laboratory to establish priorities; communicate and resolve issues; and communicate progress
- Review and contribute to the development of User Requirement Specifications
- Maintain accountability for own team's performance metrics that support the annual operating plan and site strategic plan objectives
- Ensure data reports on own team's performance are current, accurate, and distributed according to defined procedures
- Contribute to the continual improvement of validation documentation and that they are current, accurate, and clearly define process and role responsibilities
- Schedule and/or deliver training to ensure staff has the requisite skills to perform their work correctly, safely, and compliantly
- Provide hands on training, support, and coaching to reports and make timely decisions to ensure that performance Service Level Agreements (SLAs) can be met
- Bachelor's Degree required. Chemistry or Life Science degree preferred
- 3-5 years' experience working with pharmaceutical processing technologies, including Quality Assurance or Validation. Thorough understanding of 21CFR / cGMP and validation requirements and electronic systems requirements
- Experienced in aligning individuals and teams to business objectives
- Exposure to Lean manufacturing concepts
- Experience in managing by metrics
4
BC Contractor & QA Supervisor Resume Examples & Samples
- The primary quality control focus is the overall customer experience that is provided and the quality of the services from Time Warner Cable Business Class
- Supervise and support Contractor QA Specialists and QC Technicians across the NYC Market
- Develop, mentor, and motivate Contractor QA Specialists and QA Technicians. And offer corrective action and performance improvement as needed
- Assist with and lead projects, new product and process implementations, and actively participate in innovative processes and procedures that ensure high levels of productivity
- Assist all parties involved with install issues, service issues, and complaints post installation of Commercial products
- Assist in developing new strategies to improve quality control and ensure on meeting our metric goals
- To monitor and evaluate contractor performance, the candidate must have experience in working with CSG, Salesforce, OMSE, Sage Quest and Work Assure
- Conduct random field and facility inspections and providing and tracking detailed and documented data of each inspection’s results
- Actively participate in setting and following department goals, which provide excellent service, reliability and quality exceeding commercial customer expectations
- Interface closely with various other Departments throughout Time Warner Cable, as required
5
QA Supervisor Resume Examples & Samples
- Supervisory experience in quality assurance, call monitoring, service excellence, customer service, quality coaching or mentoring preferred
- Experience with statistics, call monitoring software, or call analysis background preferred
- Previous experience within a call center environment or telecommunications or wireless industry a plus!
- Supervises direct and functional reports and coaches and monitors performance of employees to established quality goals and objectives
- Ensures that work/escalated issues are addressed and completed in a timely manner and that delays and revised time frames are communicated to effected parties
- Develops and/or implements appropriate methods, practices, policies, procedures, and change processes keeping employees informed of changes
6
QA Supervisor Resume Examples & Samples
- Control inspection, rework, and reprocessing of customer returns (where applicable)
- Participate in audit of the plant for conformance with FDA Good Manufacturing Practices and ISO 13485 requirements
- Assist in the direction of Documentation, Incoming, Calibration, Inspection, Release and Quality Systems Departments to ensure the maintenance and development of new and existing products to the Everett facility
- Help to develop and maintain an effective organization through selection, training, compensation, and motivation of all assigned personnel
- Maintain Dock to Stock Program
- To Aid in the development of product test procedures and evaluation for release
- To provide support and initiative in the documentation, development, and release of new product, and new versions of products
7
QA Supervisor Resume Examples & Samples
- Supervise the Quality Assurance Associates
- Participate in Regulatory Inspections and Customer Audits
- Facilitate the Complaints process
- Function as the Quality department liaison and subject matter expert to other department representatives, customers and regulatory representatives
- Recommend process changes as a result of trends from CAPA/Complaints and APRs
- Ensure effective communication and dissemination of CAPA and Management Review commitments
- Maintain positive employee relations, including problem resolution process
- Maintains proper documentation related to employee performance and timekeeping records, administers employee discipline as appropriate and in coordination with Human Resources
- This position requires exemplary communication and organizational skills and the ability to work in a fast-paced cross-functional team environment to accomplish its responsibilities
- Participate in FDA Inspections and customer audits as required
- A Bachelor’s Degree is required
- At least 1 year of experience working in manufacturing in the medical, pharmaceutical, or food industry is preferred
- Excellent communication skills both written and oral at all levels within the organization are required
- Project management, problem-solving and analytical skills, with a high level of attention to detail are required
- At least one year of work experience in a GMP (Good Manufacturing Practice) facility is preferred
- Experience with scientific computer systems for use in sample tracking, data collection, manipulation and reporting is preferred
- Must be detail oriented and have the ability to handle multiple projects simultaneously
- Computer literacy in Microsoft Office Suite including Microsoft Word, Excel and PowerPoint is required
- Prior supervisory/management experience
- Maintains current knowledge of cGMP regulations and regulatory trends as they pertain to the stated responsibilities
- Setting up office, desk and work station for minimal ergonomic risk factors as deemed necessary
- Sustained sitting at desk or work station with use of phones, computers and any other office equipment required for specified position
- File/Folder storage with non-repetitive light weight lifting, reaching and forward bending as necessary
- Frequent lifting overhead reaching less than or equal to 15 lbs. with the ability to potentially be able to lift up to 35 lbs and push/pull 40 lbs
8
QA Supervisor, nd Shift Resume Examples & Samples
- Supervise the Quality Assurance Department including maintaining quality related programs and metrics
- Provide oversight in regard to Quality Assurance impacting policies and procedures, temperature and humidity controls, housekeeping, and cGMP training
- Coordinate release documents and perform releases for Mylan Pharmaceuticals Inc. and affiliate products. Coordinate daily activities in support of all new product launches
- Approve, create and/or maintain outsourced and affiliate specifications and document control
- Coordinate outsourced inspections, sample requests and return batch requests for Mylan Pharmaceuticals Inc. and affiliates
- Approve and/or create rejection notices, returned goods and investigation related processes
- Create and maintain departmental SOPs. Provide training on SOPs to applicable employees within the Distribution Center as well as site wide GMP training. Provide support in the maintenance of departmental training records
- Coordinate and/or process QA Hold requests and recall activities
- Participate in and support internal and external regulatory compliance audits
- Monitor employee performance and provide continuous feedback, mentoring and guidance to allow for ongoing and future developmental and learning opportunities
- Minimum of a Bachelor's degree (or equivalent) and 2-4 years of Supervisory experience and experience in the pharmaceutical industry. However, a combination of experience and/or education will be taken into consideration
- Must possess knowledge of Good Manufacturing Practices (GMP), Standard Operating Procedures and government regulations
- General knowledge of inspection procedures, investigation processes and rejection systems is required
- Must possess strong verbal and written communication skills, math and problem solving skills, interpersonal skills and pay meticulous attention to detail
- Must possess working knowledge of SAP and Microsoft Office applications as well as working knowledge of datalogger devices and software
9
Software QA Supervisor Resume Examples & Samples
- Participate in detailed test cases design, execution and report test results
- Work with developers and team leads to seek out opportunities to drive automation and reuse where appropriate thus reducing cost / duration
- Maintain good rapport with client team, onsite and offshore teams and address all the QA needs on time
- A minimum of 7 years’ experience with software testing
- 3 + years’ experience leading a team in an Agile environment
- Experience with test management tools including JIRA, Quality Center and knowledge in automation testing tools including Selenium, Qunit, and Junit
- Ability to apply finance knowledge to test and support Sub accounting software
- Proven able to communicate and collaborate well with all functional levels within the organization
- Demonstrated ability to lead a team in a fast-delivery environment
- Experience in Financial services industry/Equity/ETF/Trading/Stock/ Mutual Fund/Options/Fixed Income/ Bond/Market data
- High level knowledge of test automation technology and its applications
- Experience writing code in a scripting or programming language
- Knowledge with SOA technologies
10
Call Center QA Supervisor Resume Examples & Samples
- Solid knowledge of customer service policies, practices and systems, and demonstrates leadership skills
- Ability to actively monitor calls and provide developmental feedback to employees regarding performance
- Demonstrated employee relations skills affecting motivation, performance management and coaching
- Healthcare experience highly preferred
- Demonstrated high level of customer sensitivity and ability to anticipate customer needs
- Ability to identify, analyze and resolve issues quickly and accurately
- The ability to interface positively with all employees, internal and external customers
11
QA Supervisor Resume Examples & Samples
- Receives supervision from higher level QA/QC personnel
- Conducts materials testing and analysis, using tools and equipment and applying technical knowledge necessary to conduct tests
- Prepares reports detailing tests conducted and results
- Overseeing the installation of instruments and devices
- Witnessing the pressure testing of process tubing
- Witnessing and overseeing the testing and commissioning of instruments and devices
- Assist in the planning and commissioning of safety shutdown systems
- Review and sign-off of turnover documentation provided by the sub-contractor
- Certification in at least one testing or inspection discipline required
- Working knowledge in all construction disciplines; Civil, Structural, Pipe, Mechanical, and Welding required
- Industry certification or certified training in multiple disciplines preferred
12
QA Supervisor Resume Examples & Samples
- Review data and records to support the release of raw material lots including QC and Microbiology test data, and raw material certificates of analysis,
- Responsible for the control of quarantine raw materials and finished products, which includes maintenance of and control over access to quarantine areas, sampling/dispensing of quarantine materials, ESI inventory software transactions, and accountability of quarantine inventory through weekly cycle counts and biannual audits
- Performs quarantine and release functions for raw materials including labeling of materials, assignment of expiration/retest dates
- Maintain lot history/disposition databases and cycle time metrics for lots released. Provide information for Annual Product Reviews and regulatory filings
- Lead, facilitate, or support investigations for deviations, QC/Micro out-of-specification and out-of-trend test results, Facilities out-of-limits reports, Calibration out-of-tolerance notifications, environmental monitoring action reports, temperature excursions, non-conforming material reports and batch failure investigations
- Lead, participate, or support activities of committees such as the Supplier Qualification Committee, the EM Task Force, and the Specification Committee. Lead and supervise activities of special project teams, as needed
- Write, revise, and review policies, procedures, and protocols associated with QA job functions
- Act as primary liaison to suppliers on technical, quality, and regulatory issues
- Lead or support audits of suppliers and contract laboratories. Assist with regulatory inspections and partner audits
- Provide floor support and limited supervision during activities on an as-needed basis
- Participate in cross-functional team cGMP audits of internal operations when assigned by the Quality Systems department, review responses and determine if observations have been adequately addressed from these internal audits
- Perform and additional responsibilities as assigned by Sr QA Management
- Minimum of 5 years of relevant pharmaceutical experience, including at least 2 years of Quality Assurance experience
- Bachelors Degree in a Scientific Discipline or equivalent related experience.Strong knowledge of GMPs and their application. Knowledge of both international and US regulatory requirements is preferred
- Familiarity or prior experience with aseptic processing
- Preferred prior experience with internal/external audits and regulatory inspections
- Proficiency with Microsoft Word and Excel applications required. Proficiency with Master Control and ESI applications preferred
- Ability to work proactively with managers to solve quality problems
- Excellent written, oral and interpersonal communication skills are required
13
QA Supervisor Resume Examples & Samples
- Previous supervisory or leadership experience
- Minimum one year experience with a QA call center monitoring program including technology, procedures, and processes
- Ability to supervise employees to assure positive customer relations and program performance to meet or exceed requirements
- Demonstrated project management skills with attention to detail
- Proven problem solving skills and the ability to successfully adapt to changes that impact the contact center’s volumes
- Strong written, interpersonal, listening and verbal communication skills
14
QA Supervisor Resume Examples & Samples
- Medium physical activity involving going to plant area
- Min S1 from Chemistry, Food Science, or Pharmacy
- Min 3 years experiences as Quality Assurance in food industry
- Experience in certification of ISO 22k, 9001, HACCP, SJH, Kosher, etc
- Well understand for food standars as ISO 22000, ISO 9001, SJH/ Kosher, SOP/ WI/ Form
- Presentation skill
15
Senior QA Supervisor Resume Examples & Samples
- Work as one quality team leader, around 3-5 engineers and technician
- Drive continuos quality improvement
- Customer quality suppor
- Initiate continuous improvement plan
- Customer support on quality
- Quality performance analysis and improvement
16
QA Supervisor Resume Examples & Samples
- Recommends new quality policies and procedures as necessary to ensure high quality products, processes and services
- Ensures that all USDA regulations are followed and that Pilgrims and customer quality programs meet or exceed customer requirements
- Must be able to become well versed in customers’ quality programs in short period of time
17
Msla-pre QA Supervisor Resume Examples & Samples
- Ensuring completeness of task on a daily basis
- Provide guidance to Medical QA Supervisor, Quality Assurance Specialist, Case Coordinator, Diagnostic Testing Team, Pre-QA, Post-QA, Data Entry & Vitals intake Coordinator with the guidance of the Medical Professional
- Provide feedback to VA Staff on commonly found conditions and protocols as requested by the VA
- Approval of additional requested DBQ’s from Providers with the guidance of the Medical professional
- Communicates any questions and/ or clarifications to Veterans Affairs Point of Contacts & makes changes to cases according to VA’s response as needed with the guidance of the Medical professional
- Provide daily end of day report to Medical Professional Manager
- Verify any diagnostic testing needed
- Provide feedback to Operations Manager for any discrepancies found in cases received from the Veteran’s Affairs
- Trains and guide Employees with their work so they can be efficient and effective
- Serves as liaison between management and Employees with any concerns they may have and coordinate with Department Manager in a timely manner
- Guides the Diagnostic Team on matters like delegating work while incorporating other assigned task with the guidance of the Medical Professional
- Bachelor’s of Science degree, in Kinesiology or Biology or Biological Sciences
18
Msla-post QA Supervisor Resume Examples & Samples
- Train new Post - QA team members on the VA and MSLA guidelines for addressing Addendum requests
- Ensure that all “new” Providers are extensively trained on completing Addendum Reports
- Consult with the Medical Director and examination Providers to resolve quality, process and efficiency problems
- Maintain a library of identified common errors which is discussed in weekly meetings with the Medical Director and Medical Team
- Supervise and addresses Addendum requests received on a previously submitted DBQ and provide feedback to provider, individual departments as well as Quality Assurance team on any returns
- Ensure that the 5 day Turn - Around requirement for return of reports is met. This requires reviewing the requests when not clear and providing clarification to the Providers in order to expedite responses
- In charge under the direction of Medical Director to review, compare and differentiate the new DBQs, provided by the VA to the contractors, identifying and confirming changes, identify possible errors, providing input on best how to address new sections in the DBQs and provide instruction to MSLA Providers
- Work with the IT team to implement official VA authorized DBQ changes
- Bachelor’s of Science degree in Biology or Biological Sciences
- Knowledge of DBQ requirements per VA standards
- 3+ years of experience in working as a Quality Assurance Specialist or Quality inspection and auditing experience
- Background in medical research
- Strong computer skills including Microsoft Word, Excel, and outlook
19
QA Supervisor Resume Examples & Samples
- Knowledge of cross contamination principles and formulation process
- Ability to conduct QA problem solving
- Having a skill to control and manage the QA aspects, especially SPC methodology for Quality Continuous Improvement program
- Apply chemistry degree or chemical engineering
- Extensive working knowledge of Quality Management System; TQM and Sig Sigma
- A thorough understanding of Syngenta and Local Government regulation on Quality and Environmental
- Understand and familiar with SAP system related with QM management
- Understand and familiar with QA Audit and QA Assessment
20
QA Supervisor Resume Examples & Samples
- At least 1 year supervisory/managerial experience in Quality is required for the position
- Background in handling a Social Media, Technical Support or Customer Service accounts
- Required skill(s): MS Excel
- Preferred skill(s): CSAT knowledge
- Hands on knowledge of statistical and quality tools
- Tactical thinking skills
- Has experience in managing call center metrics
- Background in Six Sigma Methodologies an advantage
21
QA Supervisor Resume Examples & Samples
- Responsible in overseeing the TQ group
- Responsible for daily, weekly, monthly reporting to Clients as per requirement
- Provide quality metric analysis on Compliance Score, Customer Satisfaction, First Call Resolution and other agent
- Must be 12 months in Tenure
- Must have at least 3 rating for the last APR cycle or must have been at least an average of 3.6 last 4 quarters with no rating below 3.0
- Must not have active/pending Performance Improvement Plan (PIP) & Incident Plan
22
QA Supervisor Resume Examples & Samples
- Knowledge of OOS Investigation regulatory process
- Willingness to learn new assignments as they are implemented
- Strong Management of personnel to drive delivery of results to clients on time
- Works well under pressure
- Proven time management skills and a strong attention to detail
- Ability to think fast and make timely decisions of analytical problems recording as needed to minimize down time
- Ability to work well with others, independently and fostering teamwork
- Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment
- Candidates must demonstrate excellent verbal and written communication skills including grammar and composition
- Candidates must be proficient in using various type of computer software (Word, Excel, PowerPoint, Outlook etc.) and be able to demonstrate good keyboarding skills
- Always be able to adhere to full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies
23
QA Supervisor, Rhinelander Resume Examples & Samples
- Work closely with the Technical Manager to help develop and maintain qualified personnel within the plant Quality Department. This involves organizational development, training, direction and motivation
- Work with the Technical Manager to develop and maintain procedures which assure product and service quality including ingredient and packaging control, product testing and clearance, product disposition system and rework control, GLP (Good Laboratory Practices) HACCP, weight control, manufacturing procedures, aged inventory policy and may include systems and sanitation audits
- Communicate and enforce Kerry standards in the areas of ingredient and product standards, process specifications, formula compliance, sanitation/GMP/pest control and regulatory compliance
- Assist with the technical support and direction to the plant to address process improvements and customer complaint corrective actions
- Assist with the investigation and introduce opportunities for new technology and efficiencies in the Quality function
- Assist Technical Manager with third party audits by NSF Cook & Thurber and GMA-SAFE, etc
- Lead and assist plant self inspection team and plant safety inspections
- HACCP certification along with annual and continual HACCP reviews
- Lead and assist in conducting mock recalls
- Conduct weekly quality meetings with production
- Create Engineering Change Order Request (ECOR)
- Determine rework issues/plans
- Assist Technical Manager in setting up Quality Improvement Plans (QIP) and send quarterly updates to Quality Director
- Assist in preparation of key performance indicator (KPI) reports for Crossville and Greenville each period and forwarding to Quality Director
- Issuing/annual updating and training in plant specific Work Instructions and Policies/Procedures Methods
- Assist and manage lab budget
- Be the back up SQF practitioner and HACCP Coordinator
- Help support the SQF system, Food Safety Programs, and Food Quality Programs
24
QA Supervisor Resume Examples & Samples
- Coordinate the PPQP (Plexus Product Quality Plan) within the site
- Make sure the PPQP are prepared according to schedule – He/she is required to work closely with respective function to obtain all the feedback and update
- Able to share with customers on the PPQP project time line and make sure customer is comfortable with the committed time line
- Able to work with corporate personnel on the latest PPQP deployment to the site
- Train and guide the new team members related to PPQP requirements
- Consistently update site Management on the PPQP status
25
QA Supervisor Resume Examples & Samples
- Serve as an Akorn Quality reviewer of associated Quality Assurance generated documentation. (e.g. batch folder documentation, operation and QA log book review, cleaning records etc.)
- Weekly verbal and written updates to direct line management (and others as appropriate) of key accomplishments of the past week, notable and unresolved discrepancies or gaps during that period, and forecast of following week and following month quantifiable deliverables from the incumbent
- As warranted, Quality oversight (reviewer and approver) of Amityville, NY based maintenance work orders, temperature/humidity charts records, housekeeping records, label I material destruction accountability records, pest control applications and records
- Minimum of five (5) years in the pharmaceutical industry, in the fields of Quality and/or Regulatory Compliance
- Minimum of three (3) years of functional management/supervisory in a manufacturing (or direct support) environment
- Bachelors level degree in Engineering, Life Sciences or Management
- Minimum of three (3) years of experience with direct or indirect responsibility for interfacing with FDA, or directing support of associated compliance programming or commitments
- Accountability for achievement of goals and assignments in an effective and timely fashion
- Professional and superior written and verbal communication skills, that reliably provides consistent input and support to Akorn senior management
- Practical and comprehensive problem-solving skills that address short and long term aspects, with equal consideration of primary job responsibilities and prevailing business objectives
- Skilled in computer-based technology for the purpose of developing and providing high level and high quality executive summaries and presentations
- Personnel motivate skills to maintain highly effective second shift work force
26
QA Supervisor Resume Examples & Samples
- Supervise quality assurance activities and associated staff; interacting with clients and training internal groups
- Advise key staff of the status of laboratory compliance or non-compliance with current regulations, directions, and inspection findings
- Review training content and programs
- Report on analysis of data and trends associated with Operations
- Propose quality system improvements
- Participate in FDA inspections, audits, and inspections by other regulatory agencies
- Work with management on corrective action/preventative action programs, including incident reporting, error tracking, and client complaints
- Partner with management to implement continuous improvement programs at the facility
- Participate in internal auditing programs to assure compliance with regulatory and company standards
- Coordinate competency and training documentation of Operations for non-technical staff
- Educate staff on Quality practices, including new hire quality orientation and compliance training
- Coach, mentor and develop QA staff
- Influence and collaborate with other departments to provide a quality service and product for our clients
- Identify quality issues across projects and provide practical solutions applicable to regulatory guidance and the business needs
- Is knowledgeable of the regulations pertaining to the API industry, including but not limited to ICH Q7 and related guidances, FDA regulations, etc
- Provides technical expertise to all departments when developing quality policies and procedures
- Reviews all investigations and documentation to ensure compliance with Johnson Matthey’s Standard Operating Procedures (SOPs), all state and federal regulations
- Responsible for leading efforts for audit readiness and ensuring appropriate staff are available to participate in quality audits with the FDA, other Regulatory Agencies and customers
- Provides guidance to all departments on quality-related issues
- Manages staff in full compliance with all appropriate EH&S policies and procedures
- Responsible for departmental audit readiness and for participating in audits with internal Company groups, regulatory agencies, and customers
- Ensures staff acts in accordance with EH&S policies, practices and procedures
- Addresses staff issues accordingly if there are EH&S violations
- Actively participates in root cause investigations on near misses and all incidents. Once identified, ensures corrective actions take place and compliance with Company policies and procedures, and all state and federal regulations occurs within the responsible department
- Manages compliance with state and federal regulations, including but not limited to EPA, DEP, and OSHA, etc
- Implements, applies and places emphasis on EH&S concepts with department specific responsibilities
- Demonstrated technical and procedural expertise and self-assuredness in applying EH&S policies and procedures
- Support the Company’s commitment for environmental health & safety by applying ISO 14001 and Sustainability 2017 principals into daily activities
27
Call Center Training & QA Supervisor Resume Examples & Samples
- Supervise Training and Quality team members to ensure they are promoting the development of CSRs to meet Customer Satisfaction and Business Efficiency goals
- Provide firm, fair, and consistent feedback to all staff to support individual growth and maintain a positive work environment
- Provide recognition opportunities to promote team wins
- Provide appropriate coaching and corrective discipline as needed to address non-compliance issues
- Find ways to motivate and increase job satisfaction with each member of the staff
- Monitor performance of employees to ensure that service goals are met
- Complete performance reviews for team
- Ensure that corporate policies and procedures are followed and are consistently applied for issue resolution
- Provide on-going communication and process improvement suggestions
- Maintain reporting to measure the overall performance of the Training and Quality TeamTraining duties to include
- Design and develop training materials for new hire and incumbent training
- Deliver new and existing training programs for both individuals and classes
- Deliver train the trainer programs to ensure appropriate communication to call centers
- Partner with managers to ensure training was successful through post classroom monitoring, coaching and development to assure knowledge and skills are learned and maintained
- Evaluate effectiveness of and recommend improvements for peer trainers and mentors, training programs, and the Knowledge Management library
- Work with QA team to ensure continuity in Quality Assurance evaluations and follow up
- All other duties as assigned by manager
- Bachelor’s Degree or equivalent combination of education and experience
- 1+ years supervisory experience
- 1+ years technical and soft skills training experience
- Able to lead by example to model a professional standard for the call center
- Solid presentation skills and group facilitation skills
- Able to influence and partner with different levels of the organization to achieve results
- Able to drive change to existing business processes
- Highly motivated, able to work independently and lead projects
- Presents a strong professional brand as an ambassador of new employees into the company
- Ability to work independently and lead projects
- Highly organized with excellent time management skills
- Highly motivated, strong sense of urgency, takes initiative, strategic
- Strong Customer Service orientation
- Strong problem solving, decision making, organizational, time management
- Strong conflict management, communication, inter-personal, and motivational skills
- Proficient in Excel, Word, Outlook and PowerPoint
- 2 – 3 years of training assessment, development and implementation preferred
- 1+ years online knowledge management systems experience preferred
- Retail experience preferred
- Understanding of operations procedures preferred
28
QA Supervisor Resume Examples & Samples
- 6 years of software QA testing experience
- 3 years of experience leading a team of QA engineers
- Proficiency with Selenium
- Proficiency with ETL testing tools and methodologies
- Transitioning Manual to Automated tests
- Experience with Agile - Jira, Confluence, Zephyr
- Experience with both Web and Windows app testing
- Experience with SQL Server and SSRS
- Extensive Software QA automation experience
- Ability to manage multiple responsibilities and tasks
- Strong team player with a "can-do" attitude. Ability and willingness to quickly learn new technology stacks outside of your comfort zone
- Proven ability to deliver high-quality results in a faced paced environment
- Excellent troubleshooting ability
- Create, prioritize, and organize test cases within the engineering QA team
- Supervises and monitors testing teams performing highly complex quality assurance projects from initiation through completion. Ensures that testing projects are completed on schedule and within budget
- Supervises testing teams on a day-to-day basis; assists with personnel issues and concerns; provides input and may perform employee reviews
- Provides daily coaching, training and assistance to team and oversight to ensure task completion to meet goals and follow established procedures
- Serves as liaison between various departments in order to ensure that all targets and requirements are met
- Schedules and performs testing; submits errors and issues to development for correction, and retests once errors have been corrected; oversees team members performing these functions
- Provides input into test framework decisions and creation. Provides input into test procedures, automation projects and product evaluation to attain quality of software economically and efficiently
- Ensures team participation in and may assist with alpha and beta testing and may prepare enhancement test plans used at beta sites
- Stays abreast of industry testing methodologies and techniques and trains teams as directed
- May prepare and submit all tracking and reporting metrics as directed
- May assist with the education and training of software enhancements and conveying corrections to other employees
- May assist with the creation and maintenance of test libraries and test environments
- May provided documentation team with information for documentation updates or corrections
29
QA Supervisor rd Shift Resume Examples & Samples
- Organizes and coordinates the activities of quality team around implementation of quality and food safety programs and standards
- Communicates programs and standards to quality team and other plant employees.Coordinates training
- Maintains good communication and working relationship with the quality team and operations and USDA Personnel
- Previous supervisory experience required; in a poultry/food environment a plus
- Must have an understanding of USDA and OSHA regulations
- Must have proficient computer skills, SAP experience a plus
30
QA Supervisor Resume Examples & Samples
- Responsible for meeting daily document control requirements by successfully managing required documents for Production, Quality, Sanitation, Trace Identification, and Warehouse
- Responsible for checking and verifying raw ingredients received for Certification of Analysis, Lot number, manufacturing, integrity, expiration date, and specification compliance
- Assist in the identification of all incoming ingredients and packaging materials
- Completes Supplier Complaint documentation and leads root cause corrective actions with Plant personnel assistance
- Assist in Supervising and Training all Quality, Operations, & Sanitation personnel
- Contacts Suppliers to obtain new and / or needed ingredient information, specifications, nutritional, allergen statements, MSDS information, and Certification documents (Organic, Kosher, Non-GMO, Gluten Free, etc.)
- Responsible for creating new SOP’s and documents in coordination with responsible personnel for Quality, Operations, Sanitation, and Food Safety purposes
- Issues accurate formulas for pre-scale and mixing for daily production runs
- Collect and Organize daily Quality, Operations, Sanitation, and formula documents for file
- Reviews Quality, Production, & Packing documents / data to assure process control compliance for Product Release
- Manages all product Micro Test & Hold procedure to assure accurate and timely product releases
- Responsible for the handling of Retain & Micro samples for Sensory, Analytical, and Microbial analysis (Internal, Customer, & External Laboratory)
- Supports Plant Management with Technical changes such as new formulas, reformulation changes, packaging, equipment, and processes. Works directly with Project Lead to define and determine success criteria are in compliance
- Responsible for issuing plant Quality & Operations new product information, such as, ingredient information, revised formulas, monitoring forms, and controlled documents as needed
- Develop and Issue line specification sheets with core weights, dimensions, coating, finished bar weights, visual aids, etc. to Operations & Quality personnel
- Interacts with all Plant Departments, Suppliers, Corporate, governmental agencies and external auditors. Coordinates internal and external customer and company audit requirements
- Lead & Manage the plant Quality Hold program, which includes the management (Communication, Notification, Isolation, Verification) of all ingredients, packaging, and finished product on Hold
- Assist in Customer and Consumer Complaint investigations, Trace Events, root cause analysis investigations, and Food Safety / Quality Audits (1st, 2nd, 3rd Party)
- Provides back-up to Quality Manager on all key functions. Will assume responsibilities as designated to provide coverage in the absence of key personnel
- Acts as point-of-contact, and through professional judgment in evaluation, suggests resolution to food safety and quality concerns, in the absence of the Quality Manager
- Influences all staff to report food safety issues to personnel with authority to initiate immediate corrective actions
- Bachelor Degree in Food Science or Science related field
- Previous Quality experience - Minimum of two (2) years Food Manufacturing experience
- Pre-Employment Tests
31
QA Supervisor Resume Examples & Samples
- Work with operations team to ensure that product is being produced to specification
- Review and monitor customer claims on product quality to continually improve processes
- Lead a team of approximately hourly QA techs
- Previous Experience working in a meat processing facility is desired
- Ability to work in cold/hot environments and on weekends if necessary
- Desired ability to speak multiple languages
- Beef product specification knowledge
- Computer Skills required
32
QA Supervisor Resume Examples & Samples
- 15% Ensures productivity targets are met
- By maintaining and monitoring accurate performance trends for each direct report as overall team level performance
- By managing resources across the assigned vertical/portfolio (i.e. personnel schedules, technology by account needs)
- By ensuring consistent application of the quality process/system. Proactively addresses system/tool issues
- By overseeing associated program implementations
- By maintaining team productivity and metrics against established goals
- Minimum 4-years of direct supervisory experience within an inbound/outbound contact/call center, required. (leading teams)
- Call Center Operations experience
- Highly analytical
- Strong Presentation Skills
- Ability to manage and develop a team across multiple sites, virtual team experience
- Self-motivated
- Performance-oriented
- Ability to build rapport and work effectively with all levels of management and clients
- Must have proficiency with various classic software applications programs including Microsoft Word, MS Excel, MS PowerPoint, MS Outlook
- Strong working knowledge of Call Recording systems, such as Nice Perform, Witness eQuality, Verint Impact 360, etc., preferred
- Strong Business Process Improvement knowledge and/or Training Preferred
- COPC, Transaction Monitoring, Six Sigma background/experience, preferred
- Successful completion of courses in Transaction Monitoring/Call Center Quality Program, preferred
33
QA Supervisor Resume Examples & Samples
- Oversee the Quality Assurance Team including: managing ingredient testing, creation and review of batch records
- Assist Product Quality Assurance Associates and Quality Testing Coordinator tasks as required
- Provide training, developing and mentoring
- Works with other QA teams to make sure Quality Department goals are being met
34
Customer Care QA Supervisor Resume Examples & Samples
- Effectively manage and motivate in office and remote teams of quality agents monitoring calls, chats and emails for both internal and external locations
- Drive performance, motivate, develop and clearly communicate
- Identify and report on trends early and often
- Work closely with Training on key initiatives
- Manage, analyze and report on QA audit data
- Build and maintain effective cross-functional relationships
- Develop a deep understanding of the Shutterfly business and our customers’ needs
- Develop/modify processes and procedures to ensure the team is producing data aligned with business goals
- Perform root cause analysis of issues identified by agents
- Maintain a thorough understanding of company process and policy requirements
- Lead and support additional special projects, reporting and initiatives of the QA team as necessary to achieve departmental objectives
- Minimum of 3 years of reporting and/or auditing related experience
- Minimum of 3 years of contact center experience
- Minimum of 3 year of supervisory or lead experience to include managing and performance, providing timely coaching and feedback, and motivating employees
- Knowledge of MS Office Suite
- Experience with contact monitoring software
- Experience effectively managing change
35
Healthcare Claims QA Supervisor Resume Examples & Samples
- Working with the claims team on outstanding errors
- Client deliverables such as developing reporting and queries for a focused audit and participating in client calls
- Responsible for providing input to the hiring and disciplinary processes as well as for administering performance appraisals for staff associates
36
QA Supervisor Resume Examples & Samples
- Principle Accountabilities
- Assigns staff to maximize quality control objectives
- Prepares Statistical Process Control Charts
- Analyzes data and drives corrective actions into place
- Reviews quality reports
- Performs ESD and ISO audits
- Ensures procedures are followed and may develop procedures for the quality assurance inspection operation
- Provides immediate supervision to inspectors, checking work at frequent intervals
- Frequently interacts with outside customers, vendors and functional peer groups at various management levels and serves as a liaison between customer and the division regarding quality issues
- Directs daily department activities
- Confers with management and production to determine support quality goals
- Demonstrates detailed expertise in complex functional/technical area or broad breadth of knowledge in multiple areas
- understands the strategic impact of the function across sites
- Must be able lead and direct projects and business initiatives
- Financial, analytical and statistical skills to resolve complex and conflicting objectives
- 8D Problem Solving Technique, SPC, FMEA, PPAP, and APQP
- Ability to write technical reports in English
37
QA Supervisor Resume Examples & Samples
- Hires or submits new recommendation for new personnel, and promotes technical staff to supervisory positions
- Responsible for controlling cost of lab analysis, labor and supplies within the QA department
- Frequently exposed to all potential hazards (high speed machinery, sharp objects, chemicals, etc.) Required to be on feet most of the day
- Slippery floors, extreme temperatures, and loud noise prevail
- Employee will typically work 50-55 hours per week M-F with some weekend work if necessary
38
QA Supervisor Resume Examples & Samples
- Conduct routine visual and physical inspections, sampling and testing of product and to insure conformance to established JBS and customer standards
- Willingness to get hands on to fully understand what workers are doing and understand the effects of changes
- Determine common root causes and provide solutions
- Effective scheduling of team for full coverage of needs while minimizing OT
- Oversees QA team that is responsible for performing inspections during these processes
- Knowledge of science and agriculture
- Must have a minimum of 2 years in Quality Assurance
- Demonstrated leadership and management skills
- Excellent ability to identify business process improvements and report existing deficiencies
- Strong organizational skills and close attention to detail
- Ability to deal with changing objectives, deadlines, and priorities beyond one’s control as needed
- Proficient computer skills in Microsoft Office including ability to create and modify spreadsheets to generate reports
- Ability to work and communicate with all levels of an organization
- Ability to accomplish and manage tasks in a timely manner without constant direct supervision
39
QA Supervisor Resume Examples & Samples
- Being a key member of the HACCP team
- Ensure product safety, hygiene standards, quality assurance and associated control systems are maintained within the factory
- Address instances of non-conformance, escalating as necessary to the Technical Operations Manager/departmental manager
- Working within the Technical function, reporting to the QA Manager, your key interactions will be with Production/Operations/Engineering/Process in addition to support functions e.g. Hygiene
- Support all QAs in their roles / accountabilities and ensure that training is provided and highlight issues to the QA Manager as appropriate
- Ensuring GMP standards within manufacturing areas are upheld through routine auditing
- Ensure the sign off of positive release of prepared components prior to use in production
- Ensure all relevant internal audits are complete i.e. glass checks, hygiene swabbing, start-ups etc
40
QA Supervisor x Resume Examples & Samples
- Ensuring the quality of the finished product, production process and adherence to hygiene and customer specifications
- Allocating work to a team of Quality Technicians and ensuring all paperwork is correctly completed and filed
- You and your team will be involved in metal detection within production, production inspection and testing, collating samples, monitoring labelling process, management swabbing process, site inspections
- Running audits including Machine calibration, PPM schedules and hygiene
41
QA Supervisor Resume Examples & Samples
- Supervises QA personnel to assure C of A or R of A is correct and released to clients preferably the same day approved records are received. Issues C of A when constraints to release on time happen
- Provides guidance to OOS results investigations on a daily bases where SOP and regulatory guidelines are followed; Provides guidance to operations on how to write the OOS; reviews and approves all OOS investigations; Provides support in OOS investigations to sequence of events and root cause analysis. Approves OOS hypothesis testing, repeat test and final OOS Investigation according to internal SOP. Decides together with operations on corrective /preventative action plans for OOS due to SGS and assures it is compliant with regulations
- Manages CAPA /Complaints process. Investigates CAPAs of QA. Participates in CAPA; investigations if requested by CAPA owner. Reviews, approves CAPAs according to CAPA SOP
- Initiates / leads improvements to improve Key Performance Indicators KPIs for correctness of C of A. Plots the C of A incorrect %/sample /total samples per month for root cause analysis; ( or as revised by Management) Uses Pareto chart / risk analysis for scheduling corrective action and improvement to number of correct C of A
- Manages on time CAPA process according to SGS SOP. Assures Site Specific CAPA, OOS SOPs are aligned with global SOPs. Reviews OOS, CAPA and other SOPs as requested by Manager
- Reviews stability protocols as per client requests and communicates effectively with clients if required
- Performs QA Review/ approval of methods
- May review validation protocols or reports as a backup
- May performs review of calibration records
- In case of a deviation from SOP initiates a deviation form and investigates, justifies and performs root cause analysis and corrective action
- Informs applicable personnel in time if work can not be satisfactorily completed on scheduled time, so other resources can be utilized to meet the deadline
- Review clients Certificate of Analysis and / or Stability Protocols/ Validation Protocols / Reports and approve before submission and / or provide to the Department Head for submission to the client
- Attend training sessions and ensure that training binder is current
- Ensure that client requests and complaints are dealt with effectively
- Keep the working areas clean and organized according to laboratory procedures
- Trains departmental staff on documentation, regulatory issues and corrective action
- Perform other assigned laboratory / quality assurance duties as requested by supervisor
- Provides leadership in method control for clients’ binders
- Train laboratory staff in GDP;Train QA back up personnel in LIMS and stability program; Train QA C of A review in review process
42
QA Supervisor, Beverage exp is a Must Resume Examples & Samples
- Lead training and instruction of the QA personnel including proper documentation
- Motivate, oversee and schedule a staff of 8 QA Techs
- Detect, report, and investigate technical problems
- Maintenance of various QA and Food safety initiatives such as SQF, Kosher, Organic Certification
- Enforcement of all agency regulations such as FDA and USDA standards
- Reporting for various quality metrics
43
Assembly QA Supervisor Resume Examples & Samples
- Supervise & manage assembly QA operators
- Responsible for QA gating/IPQA Audit execution
- Drive QA engagement in key plant activities
- Deploy key Quality initiatives
- Deploy/cross dept standards and productivity improvement opportunities
44
Msla-QA Supervisor Resume Examples & Samples
- Monitoring team’s performance for timeliness and quality report
- Evaluating team performance and provide guidance and training
- Prepare work assignment to the team
- Responsible for completion of assigned project
- BA / BS degree, and / or Foreign Medical Degree
- Strong leadership skills with the ability to prioritize and delegate effectively
- Sound knowledge and understanding of medical terminology and body systems
- Possesses and demonstrate skills necessary to analyze information, problems, procedures and situations
- Strong working knowledge of diagnostic testing procedure and Electronic Medical Records (EMR)
- Strong working knowledge of case management programs
45
IT QA Supervisor Resume Examples & Samples
- Leadership and testing experience throughout the software lifecycle including managing test cases, defects, metrics, and status reporting
- Lead, guide and monitor analysis, design, implementation and execution of test cases
- Evaluate team QA resources and leverage their strengths to meet team goals
- Coordinate on-shore and off-shore QA activities, which may require off-hours calls
- Track defect status and priority to ensure re-testing occurs in a timely manner
- Embrace change and manage shifting program priorities
- Work with Scrum Masters to document sprint progress and results using key metrics
- Champion and implement processes that infuse quality into the early stages of product development
- Understand how test automation can be leveraged to improve overall quality and speed of regression testing and to reduce risk
- Work with release management tools to understand when expected code will be delivered to a test environment
- Assist with program planning for non-functional testing (load/performance, security, DR, etc)
- Contribute to QA process improvement initiatives
- Contribute to your QA team’s performance reviews
- Be a servant leader to your QA team
- Work closely with other domain QA Leads to ensure proper integration testing is exercised
- Collaborate with agile team in planning, estimating and committing to sprint QA activities
- Plan and review strategies to test features and stories with team
- Collaborate with POs and BAs to understand feature and story conditions of acceptance and gain sign-off of written test cases
- Create, estimate and update QA tasks during the sprint
- Coordinate with off-shore QA team members to hand-off work as needed, may require off-hours calls
- Demo completed features and stories to POs and business
- Clearly document system defects with repeatable steps to reproduce
- Re-test resolved defects by re-testing the original test case and related functionality
- Regression test previous sprint test cases to ensure new functionality isn’t impacting application quality
- Report on progress in daily scrum stand-ups, raising issues, risks and blocks quickly
- Actively participate in sprint retrospectives to improve team, agile and QA processes
- Ensure traceability throughout the QA process
- Strong attention to detail and focus on root-cause analysis
- Strong interpersonal and communication skills demonstrated through past experience and results
- Skilled at leading meetings and making presentations
- Experience testing web technologies such as HTML5, JavaScript, C#, and .NET
- Familiarity with Team Foundation Server and Microsoft Test Manager
- Familiarity with the special property insurance industry
46
QA Supervisor Resume Examples & Samples
- Interacts with clients, internal teams and manages a team of 6 offshore QA resources
- Handles incoming phone and e-mail correspondence for the department forwarding as necessary
- Maintain logs
- Proficient in data analysis
- Continued support of enhancements
- Prepares testing plans
- Obtain results from testing, collate results and provide reporting to manager
- Performs related duties as assigned
- Bachelor’s Degree in Business or equivalent experience
- Demonstrated proficiency in Microsoft Office Suite (PowerPoint, Word, Publisher and Excel), SharePoint, and Outlook
- The ability to gather, interpret, analyze and report data
- Capacity for developing and maintaining positive professional relationships among cross-functional teams
- Two years’ experience within workers’ compensation/insurance industry
- Proven time management and project management skills
- Attentiveness to detail, and the ability to prioritize and follow through, schedule and complete multiple projects with varied schedules required
47
QC / QA Supervisor Resume Examples & Samples
- Ability to work in cold/hot environments and on weekends as necessary
- Pork product specification knowledge
- Strong computer Skills required
- Ability to work with employees at all levels of the organization
- High School degree or equivalent required, or equivalent combination of education and experience
- Work with area superintendent and USDA to ensure that processes comply with plant HAACP plans
- Train and mentor employees for program compliance
- Lead a team of approximately 20 QA Techs and Graders
- Ensure plant employees are following GMP's
48
QA Supervisor Resume Examples & Samples
- Lead the quality engineering and customer quality team to take charge of daily quality incidents support, including incidents disposition, 8D verification, internal audit implementation and customer audit host
- Monitor and optimize operations site internal quality related flowchart / procedures
- Educate and deploy quality related flowchart / procedures to all related functions
- Completely execute the global quality management tools for same communication platform with global team
- Work with Sensata internal functions to support on customer requirements in the area of quality system, proactive engineering solution and establishing robust process capability
- Provide frequent training and coaching to internal quality engineering team
49
QA Supervisor Resume Examples & Samples
- Contribute to the planning and development of quality control program
- Provide documented instructions for performance of QC inspection, includes QC plans, inspection and test procedures and Quality standards
- Plan and coordinate quality activities which involve production, purchasing, planning/ scheduling and Engineering
- Support and assist QA Engineer
- Plan resource requirements for the area
- Mandatory compliance to general and safety procedures applying to this position
- Implement the quality control program in specific assigned operating areas
- Ensure test and measuring equipment maintains proper calibration
- Organize, supervise, and document training of assigned inspection personnel to perform the QC inspections in accordance with quality plans and procedures
- Provide for accurate recording of inspection results and retention of records for historical Device History reference
- Exercise control over the quality of conformance of the products generated in the assigned manufacturing areas
- Maintain an awareness of quality conformance for inspector’s records and personal observations; initiate corrective action when conformance to requirements is lacking
- Support QA engineer in making disposition of rejected non-conforming products; conduct MRB action when required. Assure for the control, segregation and identification of rejected material and implementation of disposition by Production personnel
- Support and assist QA engineer conducting to determine causes of quality non-conformances
- Conduct DHR process final release
- Bachelor degree in technical sciences
- Minimum 2 years experience in quality assurance and/or supervisión
- Ability to communicate in English (Oral and written) desirable
- Knowledge on International Regulations and Standards (i.e. ISO-13485, FDA, etc)
- Knowledge on basic Quality Tools and statistical techniques. (Control charts, sampling plans, Design of experiments, etc)
- Knowledge on Quality systems
- Experience in Supervision and leading teams
- Ability to work with and motivate people
50
QA Supervisor Resume Examples & Samples
- Supervise the release of OTC Drug Finished Product
- Oversee GMP Internal Audit program for all areas within the plant
- Enforce implementation and compliance with current Good Manufacturing Practices. (cGMP). Establish and maintain GMP training requirements for new and existing (refresher training) employees
- Oversee Supplier Quality for components and ensure Supplier Chargebacks are implemented as necessary
- Maintain all Regulatory documents and records; FDA, BATF, State Health and Environment
- Review Plant Trials (PTRs) and ensure they are executed and results are communicated to appropriate departments. Supports New Product Launches
51
QA Supervisor Resume Examples & Samples
- Know, fully comply with and enforce all corporate and site safety rules and procedures
- Maintain the laboratory and office in a clean, safe and orderly condition
- Attend, participate and present/train in departmental and plant wide safety meetings
- In conjunction with the plant leadership team, help set standards for safety and housekeeping
- Fully participate in plant HSE initiatives including performing audits, housekeeping inspections and incident investigations to assure compliance to existing safety rules and procedures and to assess the effectiveness and need for other risk reduction activities within the departments
- Completes actions items assigned as part of incident investigations, management of change, audits and investigations
- Participate in regulatory and internal audits as needed
- Represent Solvay through daily actions that reinforce the corporate values demonstrating personal commitment to a safe, healthy and environmentally sound workplace for employees
- Actively participate in the sites behavioral based safety program (SafeStart / SafeTrack)
- Working knowledge of ISO 9001 and EFfCI standards
- Experience with WebLIMS (or comparable laboratory software)
- Detailed experience with classical wet chemistry methods and standard QA instrumentation (GC/LC)
- Strong communication skills (oral and written) ranging from hourly employees to upper management including customers
- Strong problem solving and troubleshooting abilities
- Must be able to simultaneously organize and prioritize numerous tasks
- This position require the person to be independent, organized and self-motivated
52
QA Supervisor, Medical Claims Resume Examples & Samples
- Manage daily quality audit operations and processes within the department by monitoring employee workflow and inventory, including distribution of claims/work, when applicable
- Monitor compliance with all departmental policies, procedures, and workflows as well as interface with all other internal teams regarding procedural compliance
- Monitor departmental and team quality audit results. Monitor quality auditor’s individual performance metrics and take proactive action when necessary on a timely basis to maintain desired workflow outputs; acting upon variances when applicable
- Develop and implement workflow changes to improve service and production efficiency of the department; this may include collaboration with other teams
- Collaborate with the training team and all other internal teams to implement new and revised procedures; which may include suggested system changes or enhancements
- Review results of quality assurance program and makes recommendation to management to ensure department results comply with specified standards. Provide feedback related to areas of improvement and recommendations for training based on review and analysis of quality results
- Train, mentor, motivate and oversee staff performance; including coaching when needed
- Oversight or research on special projects as assigned. Manage and review complex and/or difficult claims or issues to determine best outcome
- Partner with internal and external contacts to achieve effective communications, optimal quality results and maximum savings
- May act as a liaison in monitoring and supporting specific client, provider or departmental assignments through reporting and relationship building
- Select, develop, and evaluate staff to ensure the efficient operation of department
- Minimum Bachelor’s degree or HS Diploma (or GED) and 4 years of related experience
- Minimum 3 years’ experience in healthcare industry; preferably with claims processing/ adjudication, auditing, customer service, and /or call center
- Minimum 2 years’ experience in a leadership role
- Knowledge of claims processing and procedure
- Knowledge of provider billing and collection practices
- Knowledge of medical coding systems and commonly used medical data resources preferred
- Communication (written, verbal, listening) problem solving, organization, time management, leadership, and coaching skills
- Ability to convey information clearly, effectively and objectively
- Ability to communicate and process detailed verbal and written instructions
- Able to demonstrate teamwork, organization, prioritization, and time management
- Ability to be detail oriented to ensure accuracy, including mathematical calculations
- Ability to maintain commitment to providing a level of service within established standards
- Ability to lead, motivate, manage, coach and mentor others
- Ability to elicit trust and credibility with all levels of the organization
- Ability to identify issues and determine appropriate course of action for resolution
- Ability to adjust/alter workflow and schedule to meet deadlines in a fast-paced environment
- Ability to analyze data and arrive at a logical conclusion
- Ability to make decisions using limited or incomplete data, when necessary situations arise
- Ability to work independently and handle confidential information
- Ability to manage multiple projects at the same time
- Ability to use software and hardware related to job responsibilities, including MS Word and MS Excel spreadsheets and database software
53
QA Supervisor Resume Examples & Samples
- 4-year college degree in Food Science, Biological science, or Chemistry and HPLC is preferred
- Experience working in Food Manufacturing with Beverage Manufacturing preferred
- Certification in HACCP Principles and Preventive Controls for Human Food
- Competent in Continuous Improvement, Statistical Process Control, Lean Tools
- Knowledgeable in HACCP & PCHF Food Safety Plans, GMPs, MSDS CFR’s, and other state and federal regulatory requirements
- Computer skills including MS Office Suite and Visio preferred
- Knowledge of Food and/or Beverage Process Flow and associated Process and Preventive Controls
- Demonstrated ability to work independently without daily supervision or monitoring
- Ability to function strategically in Fast Paced Production Environment
- Responsibility to provide daily leadership to the Quality Assurance Department to include time and attendance
- Responsibility for development, training and implementation of process control and preventive controls procedures
- Responsibility for full implementation of Corporate Food Safety and Quality Assurance Policies within plant
- Responsibility to for PCQI role in Food Safety Plan and Regulatory Inspection Team within plant
- Responsibility to ensure QA Lab Staff perform Standardized Beverage Analytical Procedures to include: Brix, Titratable Acidity, Carbonation, pH, Organolyptical testing, Filtration Microbiology and HPLC Analysis
- Responsibility to maintain Analytical and Microbiology Lab Equipment and Calibration schedule
- Responsibility for Laboratory Budget to include coordinating service for HPLC, Titrators, Meters etc
- Champion for GFSI Audit (BRC or SQF V.8) Lead Auditor at plant level
- Technical Expert and Point of Contact for Customer, and State & Federal Regulatory Audits
- Responsibility for Quality Scorecard and associated records to include; Key Quality Indicator, Customer Complaints, Sanitation, Food Safety Training, Internal Auditing and First Pass Quality
- Responsibility for Quality Reporting for Public Customers
- Actively participate in Continuous Improvement Processes (A3, PDCA, SPC, Affinity, Kaizen)
- Provide support to Corporate Product Development Managers for First Run Production
- Responsible for CIP of Syrup Room and Beverage Filling Equipment
- Responsibility for monitoring of Water Treatment System to include Reverse Osmosis System
54
Msla QA Supervisor Resume Examples & Samples
- Be the business subject matter expert, experienced in business analysis and requirements gathering
- Lead process design and project implementation teams in process improvement activities
- Lead and manage customer readiness activities and project implementation teams in process improvement activities
- Lead your business partners in the creation, implementation and evaluation of Total Quality Management (TQM) programs
- Bachelors degree in Business, Finance, Health Administration or related field or equivalent work experience
- 4+ year of experience in writing business and / or system requirements and business/finance analysis
- 2+ years of experience with documenting processes and practices, often in accepted project methodology artifacts, while effectively prioritizing multiple tasks, priorities, projects, and deadlines
- Intermediate level of proficiency with PC based software programs and automated database management systems required (Excel, Access, PowerPoint)
- 2+ years MS Project, Access, Word, Excel, PowerPoint, SharePoint, and Visio
- Previous experience with SQL
- Previous Healthcare Industry experience
- Previous Team Lead or Project Lead experience
55
Msla-post QA Supervisor Resume Examples & Samples
- Disseminate work to team members (Medical Report Specialists) and ensure completeness of task on a daily basis
- Ensure that the 14 day Turn - Around requirement for return of reports is met. This requires monitoring of dashboard for pending cases and planning assignment for following day to ensure that the “unassigned” cases are assigned
- Consult with Manager if the 14 day turnaround time expectation is not meet
- Ensure that all new Providers are extensively trained on completing Addendum Reports
- Consult with the Manager to resolve quality, process and efficiency problems
- Bachelors of Science degree in Biology or Biological Sciences
56
QA Supervisor Resume Examples & Samples
- Responsible for the development/maintenance of functional team documentation - (Standard Operating Procedures, flowcharts, evaluation forms, training packages)
- Overall Project Manager for team assignments in one or more of the following areas (QA Customer Support, QA EDI, QA Retail, QA Hospital, QA Audit, QA Data Validation, QA Crosswalk). Provide technical guidance to QA Analyst 2 in assigned functional area. Experience presenting and reporting on project plans, analyzing trends and making recommendations to upper level management, functional area management and stakeholders
- Perform Quality Assurance Evaluations when required – Agent as well as Process
- Deliver Coaching and feedback to agents upon request. Provide functional area Supervisors/Managers with regular performance feedback for departments
- Responsible for Gathering initial functional requirements as well as any required modifications from department managers and their leadership teams. This may require travel for remote functional teams. Create and assist with KPI reports or scorecards
- Work with manager to train agents/specialist and cross train QA team members
- Lead team efforts in data gathering and analysis, data interpretation and formulating conclusions and recommendations. Lead team efforts in developing solutions to difficult or complex client situations to ensure QA goals and objectives are met and working across departments to resolve issues. Identify and report non-compliance issues to Leadership Teams
- Assisting with the development of quality improvements with the QA department and Macro Helix
- Responsible for personnel related team management activities including performance evaluations for QA Analyst 1 and QA Analyst 2
- Advanced level skill in Microsoft Excel, Word, PowerPoint, and Outlook
- Use Visio for process mapping and workflow
- Knowledge of the healthcare industry including pharmacy, hospital, clinic, PBM
- Solid communications skills
- Team Lead or Supervisory experience and ability to coach and mentor staff
- Experience Building Mixed Scorecards
- Project Management experience, and the ability to manage multiple projects simultaneously
- Customer Support experience
- 6+ months of 340B Architect experience preferred
- Verint QM Module, Coaching, Reporting preferred
- Salesforce Case Creation, Salesforce Reporting preferred
- Experience creating and delivering module based training preferred
