Process Improvement Consultant Resume Samples
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Process Improvement Consultant Resume Samples
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JS
J Schiller
Joanne
Schiller
476 Nienow Coves
San Francisco
CA
+1 (555) 851 9945
476 Nienow Coves
San Francisco
CA
Phone
p
+1 (555) 851 9945
Experience
Experience
New York, NY
Process Improvement Consultant
New York, NY
Buckridge LLC
New York, NY
Process Improvement Consultant
- Work with Operational leaders to create and drive the change management roadmap on all projects
- Collaborate with other Process Improvement Leaders to share process improvement and change management best practices
- Oversees and develops project managers who are responsible for the successful implementation of process and automation improvement projects
- Develop and provide process improvement education and training in collaboration with our technical training team
- Develops programs to formalize process improvement as a core competency
- Develops and presents business cases to senior management sponsors
- Provide daily support by answering process and tool questions, limited administration and maintenance of the tools, assist in testing tool upgrades
Chicago, IL
Business Process Improvement Consultant
Chicago, IL
Gulgowski Group
Chicago, IL
Business Process Improvement Consultant
- Plan, manage, and execute medium to large size process improvement initiatives
- Initiate, scope, and manage the delivery of projects for identified process improvements using Lean Six Sigma methodologies
- Incorporates the use of Business Process Improvement Methodology and Tools into current business management processes
- Directly interfaces with key leadership and functional experts providing insight and advice on Business Process
- Improvement approaches to strategic business challenges
- Influences projects and business improvement initiatives to directly contribute to stated strategic objectives
- Partner with business leaders to maintain ongoing communication regarding improvement opportunities
present
New York, NY
Performance & Process Improvement Consultant
New York, NY
Trantow Group
present
New York, NY
Performance & Process Improvement Consultant
present
- Improve processes by identifying problems or inefficiencies, researching solutions, make recommendations and documenting the final results
- Identify and resolve barriers to performance from determining root cause analysis, creating process mapping and resolution – implementation
- Create and maintain various databases and produce accurate and easy to understand reporting, trend analysis and statistics for our changing business model
- Oversee the improvement process
- Review, analyze, identify key processes and make recommendations for issue resolution within MarketPOINT operations
- Actively participate in on-going efforts to improve processes and streamline functions
- Develop and strengthen MarketPOINT’s relationship with the field at every opportunity
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Ashford University
Bachelor’s Degree in Business
Skills
Skills
- Ability to work with little or no direction in environments resistant to change or unable to change quickly
- Proficient use of Microsoft Office applications and ability to learn company-specific applications
- Ability to apply previous knowledge and experience to link the work being done to the strategic vision of the leaders they are supporting
- Strong enterprise-wide vision, seeing the big picture, recognizing critical details and dealing with ambiguity
- Strong proficiency in Microsoft Office and software applications involving dynamic models and process flows
- Ability to quickly understand the business, its strategic direction, priority and support the leaders in driving to that strategy
- Strong business acumen with ability to tie operational actions to financial and business results and objectives
- Ability to build credibility with business partners by providing common repeatable processes and program transparency
- Ability to work in dynamic, collaborative, fast-paced, fast-growing asset where adaptability is imperative
- Self-motivated, innovative and ability to initiate and lead change (demonstrated ability to lead, coach and mentor)
15 Process Improvement Consultant resume templates
Read our complete resume writing guides
1
Process Improvement Consultant Resume Examples & Samples
- Leads, coaches, mentors and trains others in using established process improvement methodology
- Consults with management and other process owners to identify and define process improvement opportunities
- Develops and presents business cases to senior management sponsors
- Provides subject matter expertise in financial services operations processes associated with client transactions
- Ensures policies, procedures and regulatory requirements are considered in process reviews
- Drives operational process improvements using statistical methodologies, including identifying causes of process inefficiencies and designing process re-engineering solutions
- Develops and implements standard process improvement methodology
- Develops programs to formalize process improvement as a core competency
- Prepares and delivers written and oral presentations to senior management
- Maintains currency in process improvement techniques, methodologies and practices
- Operates standard office equipment and uses required software applications
- Financial services operations, including transaction processing, reporting and related systems
- Operations systems, core functions and interrelated processing requirements
- Advanced concepts, principles, practices, tools and strategies of process analysis and improvement
- Analyzing business processes and identifying process improvement opportunities
- Developing complex business cases
- Developing and implementing process improvement methodology
- Developing programs to formalize process improvement as a core competency
- Preparing written and oral presentations
- Translating broad concepts into specific actions and related success measures
- Lead, coach, mentor and train others
- Provide strategic vision and translate strategy and vision into actions and related success measures
- Thrive under pressure and adapt to conflict situations
- Incorporate needs, wants and goals from different business unit perspectives into process improvement initiatives
- Identify linkages and trends and apply findings to process improvement initiatives
- Prioritize and manage multiple projects and priorities in a fast-paced, dynamically changing environment
- Work collaboratively with multiple functional areas
- Lead others in handling change and stressful situations and providing a high level of customer service in a calm and professional manner
- Establish and maintain effective working relationships at all levels of the organization, including negotiating resource)
- Maintain currency in process improvement techniques, methodologies and practices
- Bachelor's Degree and a minimum of eight (8) years relevant consulting and/or process improvement experience
2
Process Improvement Consultant Resume Examples & Samples
- Investment concepts, practices and procedures used in the securities industry and Service industry
- Call Center and Operational Processes including Case Management and it's application to operations/
- Business Process Management and Business Process Management tools
- Bachelor's Degree and a minimum of eight (8) years relevant consulting, Operational Management, Service Delivery and/or process improvement experience
- Implementation and Design of call tracking and Case Management systesm
3
Process Improvement Consultant Resume Examples & Samples
- Manages and leads process improvement initiatives involving one or more functions and project teams to promote quality culture and drive the quality improvement process for a subsystem or component of a product or service offering
- Develops schedules, critical deliverables, budget, resource allocation plan, and other support requirements for assigned program
- Coordinates activities of supporting project teams and internal and external partners; tracks progress against established plan and makes decisions to alter or update schedule and resource allocation to meet product requirements and development schedule
- Communicates progress, escalations, and issue analysis to stakeholders; collaborates with management and internal development, manufacturing and service delivery partners to implement changes to product, process, or program plan to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules
- Provides guidance and mentoring to less-experienced staff members
- Bachelor's or Master's degree preferred
- Project management certification such as PMP/PMI certification preferred
- Lean Six Sigma or other Quality certification preferred
- At least 6 years of experience required
- Using project planning tools and software packages to create, manage, and track project results
- Demonstrated experience coordinating and directing matrixed teams and resources
- Ability to create and manage program schedules, budgets, and resource allocation plans
- Ability to effectively communicate project plans, proposals, and results, and negotiate options at management levels
4
Senior Products Performance & Process Improvement Consultant Resume Examples & Samples
- Ensure standardization of processes within the Medicare environment
- Promote the implementation of best practices
- Prior demonstrated experience with process improvement or process design and implementation roles
- Master’s Degree or Business Administration
- Project Management certification
5
Performance & Process Improvement Consultant Resume Examples & Samples
- Design, guide and oversee the development and implementation of processes, metrics, and reporting which meet the requirements of Agency Operations
- Create and lead initiatives for special projects, developing a greater understanding of systems and environmental issues in the process
- Review, analyze, identify key processes and make recommendations for issue resolution within MarketPOINT operations
- Create and maintain various databases and produce accurate and easy to understand reporting, trend analysis and statistics for our changing business model
- Improve processes by identifying problems or inefficiencies, researching solutions, make recommendations and documenting the final results
- Develop and strengthen MarketPOINT’s relationship with the field at every opportunity
- Research and resolve all manner of inquiries from the field for all distribution channels for MarketPOINT
- Actively participate in on-going efforts to improve processes and streamline functions
- Lead programs and/or projects for MarketPOINT that interact across the enterprise
- Ensure standardization of processes within the MarketPOINT Agency Operations environment
- Microsoft Office Proficiency (Access, VBA, Excel)
- SQL Server Experience (T-SQL, SQL, SSIS, Writing procedures and packages)
- Ability to provide meaningful or insightful information to a diverse target audience
- Ability to measure both quantitatively and qualitatively
- Project Experience
6
Financial Process Improvement Consultant Resume Examples & Samples
- Understands the importance of connecting effectively with others to achieve their own and team goals
- Builds professional relationships within work area and utilises this to learn from others and re-use existing GCD knowledge and material
- Maintains personal and professional development -upgrades professional knowledge, skills, experience and accreditation, allowing movement quickly and efficiently between work activities of different focus
- Brings drive and energy to own role, as well as an enthusiasm to collaborate productively with others
- Participates in team engagement and motivation initiatives (e.g. learning and development opportunities, team networking events etc.)
- Speaks confidently and fluently using appropriate pace and level; writes clearly and concisely to convey information accurately and effectively
- Takes accountability for work / time management; works without needing constant supervision, approaching new tasks or challenges with confidence and enthusiasm
- The vision statement for Change Delivery is “To be the businesses’ primary change partner, support the implementation of the Group Strategy and make change a source of sustainable competitive advantage for HSBC”. The jobholder works generally as part of a wider project team and is provided direction by Business Analysts, Process Consultants, project managers and Business Consultants. They may act independently in projects of small to medium complexity. They will need to have the ability to work closely with and build good relationships with Software Delivery, IT Operations, Service Delivery, and with other delivery partners and Global Functions.The jobholder is expected to successfully engage in multiple initiatives simultaneously
- Awareness of Global Change Delivery frameworks, methodologies and best practice techniques
- Awareness of the purpose, culture and fundamentals of Global Change Delivery
- An understanding of HSBC Group structures, processes and objectives
- Some knowledge of process improvement or requirements gathering techniques
- Demonstrated ability to build and maintain effective relationships
- Overall financial services industry knowledge with specific functional expertise
- Experience gathering requirements, process re-engineering or conducting design activity
- Experience of communicating effectively with a range of stakeholders
- Exposure to change implementation activity
- Some experience of data analysis and interpretation
- Achieving Excellence
- Problem Solving and Critical thinking
- Embracing Change
- Impactful communication
- Leading Self and Others
- Tracking, Reporting and Governance
- ISEB Diploma in Business Analysis-Optional
- Lean Six Sigma Yellow / Green Belt -Optional
- Degree in Business Information Systems or a related field -Optional
7
Continuous Process Improvement Consultant Global Resume Examples & Samples
- Master degree in relevant discipline
- Lean/Six Sigma certification from recognized provider
- Proven ability to manage change and to work together with different levels throughout the organization
- Proven analytical, communication and interpersonal skills
- Persuasive powers and proven training skills
- Proven consulting skills
8
Process Improvement Consultant Resume Examples & Samples
- Sound working knowledge and experience using and applying process improvement best practices/techniques, lean six sigma and project management skills in a structured project environment
- Demonstrated experience modeling business processes using a variety of tools and techniques
- Ability to work with little or no direction in environments resistant to change or unable to change quickly
- Exceptional communication skills and the ability to communicate and present appropriately at all levels of the organization through written and verbal methods
- Excellent influence management skills
- Ability to work across multiple, distributed, silo’d, functional groups
- Strong enterprise-wide vision, seeing the big picture, recognizing critical details and dealing with ambiguity
- Aptitude for understanding organization operations and culture
- Strong proficiency in Microsoft Office and software applications involving dynamic models and process flows
- Proven ability to effectively facilitate a training session, one on one, or with a group
9
Real-time Payments Process Improvement Consultant Resume Examples & Samples
- Supports the assessment, design, and delivery of enterprise-wide process improvement initiatives spanning multiple Business Lines / Functions
- Conducts project planning, data collection/analysis/synthesis, SME interviews, process mapping, gap analyses, and solution development
- Evaluates improvement opportunities and helps define solutions to reduce complexity, improve customer experience, increase productivity, and reduce costs
- Formulates recommendations and implementation plans
10
Process Improvement Consultant Resume Examples & Samples
- Knowledge of successful approaches, tools, and techniques for dealing with changes and adapting to a changing environment; ability to adapt as needed
- Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations
- Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization
- Ability to manage the successful and smooth transition from current to desired culture, practices, structure, and overall organizational environment
- Knowledge of the philosophy, principles and implementation approaches to lean manufacturing
11
Process Improvement Consultant Resume Examples & Samples
- Consult with Claims and A&G operational leaders, be an asset in evaluating business gaps and identifying and scoping operational transformation, process improvement and efficiency opportunities
- Supporting A&G operations new business implementations, migrations and acquisitions to ensure a seamless and defect free experience
- Drive the design, development and implementation of process improvement projects
- Owns the Appeals & Grievances Project Portfolio
- Engage functional leaders to evaluate project priorities and comfortably set timelines for Leaders
- Lead and execute six-sigma programs and projects that drive innovative and pro-active solutions to improve up-stream and down-stream defect, including
- 3+ years of previous operational experience
- 3+ years of experience in process improvement and process documentation
- Minimum of intermediate skillset with Excel and PowerPoint skills
- Proven operational experience with keen focus on operational improvement (operation experience in Claims, Customer Services, or A&G)
- Strategic thought leadership - the ability to understand the business, vision, and to shape the future through innovation, leadership and execution of transformational initiatives
- Self-starter with an engaging leadership style, solid influencing and facilitation skills who will quickly develop relationships across the organization while building a collaborative work environment
- Proven track record of execution - successful results in leading end-to-end project execution
- Detail orientation - getting "into the trenches" to evaluate all aspects of operations
- Pivotal to success will be the ability to take a hands-on approach to getting the information needed and driving effective and lasting change
- Candidate should have success with matrixed organizations, frequent changes in a fast-paced environment, flexibility and a high level of motivation
- Black Belt /Green Belt certification
- Large matrix organizational experience
- Experience within managed care/health insurance industry experience in government programs, and/or finance
- Project Management Professional (PMP) Certification or in pursuit
- Knowledge & experience in Medicare health plan industry
12
Business Process Improvement Consultant Resume Examples & Samples
- Drives organization(s) to meet their strategic objectives
- Assumes leadership role as the key continuous improvement consultant in a learn and do approach
- Directly interfaces with key leadership and functional experts providing insight and advice on Business Process
- Improvement approaches to strategic business challenges
- Incorporates the use of Business Process Improvement Methodology and Tools into current business management processes
- Stays current in the field through continuous learning, and internal and external benchmarking activities
- Influences projects and business improvement initiatives to directly contribute to stated strategic objectives
- Critically reviews and coaches others on effective use of Business Process Improvement Methodology and Tools
- Manages the Business Process Improvement Certification process for continued learning and organizational capability development
13
Process Improvement Consultant, Mid Resume Examples & Samples
- 3+ years of experience with consulting and supporting clients in enterprise transformation and operational improvement, including BPR, Lean Six Sigma, and change management
- Experience in working with clients to document, map, and improve business processes
- Knowledge of Microsoft Office, including how to develop and manipulate Excel spreadsheets and create PowerPoint presentations and deliverables
- Ability to work at client sites in the National Capital Region
- Experience with the improvement of financial management processes, development or implementation of corrective action plans, and audit readiness efforts a plus
- Knowledge of process modeling and mapping software, including Visio or IGrafx
- Knowledge of Navy or Marine Corps processes and culture a plus
- Ability to deliver in project settings that require a grasp of cross-functional subject matter, including people, process, and technology aspects of change
- Possession of excellent leadership, analytical, and data gathering skills
14
Business Process Improvement Consultant Resume Examples & Samples
- Analyze and interpret information to determine value oriented opportunities for improvement
- Propose recommended solutions following internal processes and methodologies (e.g., Requirements and Solutions Analysis)
- Summarize and communicate proposed solutions with the appropriate audiences in a manner tailored to their understanding, level, or experience
- Advise management on transformational opportunities with a focus on measurable benefits
- Develop deployable strategies and drive the execution from beginning to end
- Develop and implement metrics to enhance productivity and profitability
- Responsible for the coordination and completion of projects across various functional areas
- Monitor effectiveness of implemented solutions and ensure controls are in place
- Effectively share information and transfer knowledge to key operational stakeholders and clients to ensure flawless delivery post steady state
- BA / BS degree in Business / Operations Management, Finance, Management Information Systems or related field
- 5+ years of management consulting
- 5+ years of experience in tracking, planning projects, working with large data sets and making data-driven analytical decisions
- 5+ years demonstrating understanding of process management and total quality management principles and methodologies (e.g., Six Sigma, Lean)
- 5+ years of experience gathering, analyzing and interpreting data
- Demonstrate understanding of relevant organizations’ operations, products and applications, strategies, processes, and / or business priorities in order to build effective solutions
- Develop demonstrate, and continuously improve understanding of upstream and downstream impacts to partners of business process operations
- Expert level of proficiency with MS Office Suite including Project, Excel, Visio, PowerPoint and SharePoint
- Demonstrated ability to communicate ideas clearly and concisely both in verbal and written form
- Ability to interface with strategic clients; experience with senior leadership level communication and presentation
- Solution and results oriented with a focus on innovative approaches to resolve problems and issues
- Able to establish clear action items, accountable people and deadlines
- Able to anticipate and identify areas of risk or concern
- Ability to navigate matrix and complex environments and across teams
- Experience in healthcare industry or related industry
15
Process Improvement Consultant Resume Examples & Samples
- 5 years experience with: Identifying variation, taking a process view of a business (vs. functional view), reviewing the stability of a process, conducting Voice of the Customer initiatives, identifying critical to quality (CTQ) characteristics, and understanding cause and effect and the difference between correlation and causation
- 5 years experience with root cause analysis, making data driven decisions, applying standardization, and understanding the cost of quality
- Recognizes the need to emphasize prevention vs. correction. Service Now Experience, IT Essentials, ITIL V3, ITIL Service Strategy
- 7 years experience with: Identifying variation, taking a process view of a business (vs. functional view), reviewing the stability of a process, conducting Voice of the Customer initiatives, identifying critical to quality (CTQ) characteristics, and understanding cause and effect and the difference between correlation and causation
- 7 years experience with root cause analysis, making data driven decisions, applying standardization, and understanding the cost of quality
16
Performance Management & Process Improvement Consultant Resume Examples & Samples
- Participate in working group sessions with Department of Defense (DoD) leadership
- Support the development of work products and deliverables supporting improvements to systems and processes; Planning, Programming, Budget and Execution (PPBE), cost management, workforce management, performance management, and program analysis and evaluation (PA&E)
- Support programmatic cost-benefit studies, effectiveness studies and tradeoff assessments
- Provide analytical interpretations of cost and workforce data and lead modeling efforts; develop Access and Excel-based tools to streamline data collection and reporting
- Learn client’s business and mission; develop innovative solutions to improve systems and processes utilizing advanced technologies, business intelligence software (Tableau) and methodologies
17
Finance Process Improvement Consultant Resume Examples & Samples
- Black Belt or Master Black Belt with F&A domain experience (CPA or MBA Finance or equivalent preferred)
- Strong understanding of F&A processes and their connection with business
- 8-10 years of experience in F&A, Quality or combined
- Consultative skills and driving large projects experience desired
- Out of the box thinking, self-starter, cross geographic experience
18
Business Process Improvement Consultant Resume Examples & Samples
- Support development of oversight and monitoring of high risk, problem prone clinical Long Term Services and Supports (LTSS) and Medicare Medicaid Programs (MMP) contractual execution / delivery by C&S Health Plans
- Identify areas of clinical compliance risk
- Data analysis to identify viable solutions to maintain control of program expansion, identify and remediate risks, create and distribute reports to demonstrate processes are in control
- 4+ years of experience in business process improvement
- 3+ years of experience in the healthcare industry
- Intermediate or higher level of proficiency with Excel and PowerPoint
- RN License
- PMP Certification
19
Six Sigma Process Improvement Consultant Resume Examples & Samples
- Strong leadership and interpersonal skills. Demonstrated ability to motivate, influence and gain commitment at all levels of the organization
- Strong facilitation and oral/written communication skills
- Proven ability to speak with and work across all levels of the business, customers and suppliers
- Proven track record of results from the application of process improvement methodologies and effective change management
- Expert in supply chain distribution - warehouse operation and call center operations preferred
- Skilled at developing and delivering executive-level presentations
- Ability to extract and analyze data with minimal supervision and guidance
- PC Skills: Use of Minitab and expertise in Microsoft Office Tools (Excel, Word, PowerPoint, Visio)
- Working knowledge of SAP
- Strong business and financial acumen, ability to identify and quantify financial benefit from project work
20
Business Process Improvement Consultant Resume Examples & Samples
- Create final documentation of business, functional, and data requirements
- Generate final work plan for the implementation of process and system improvements and validates with Financial Systems Group (FSG)
- Coordinate testing with business users of functional requirements (i.e. user acceptance testing, regression testing, etc.) and collaborate with Financial Systems Group (FSG) to resolve discrepancies
- Facilitate post-mortem assessment to drive continuous improvement and incorporate results into Business Process and System Improvement best practices
- Assist with the governance, maintenance, and improvement of the Verizon Wireline Global Product Hierarchy (GPH) dimension
- Develop, maintain, and implement pro forma master data, models, and executive presentation materials to show metrics for the revenue impacts of proposed GPH structural changes
- Develop, apply business rules, and coordinate with Business Data Stewards to map key master data elements to the GPH proactively and on-demand for tracking product results
- Assess root cause, perform ad-hoc reporting and analysis, and design solutions to resolve mappings issues for master data elements that are associated to the GPH
- Assist with the Operational Readiness master data analyses and tasks to support the launching and evolution of products delivered through the Verizon Rapid Delivery (VRD) program and platforms
- Assist with the development and maintenance of the GPH SharePoint site which serves as a portal for internal and GPH stakeholder information and operations
21
Process Improvement Consultant Resume Examples & Samples
- Facilitate cross-functional process improvement engagements
- Collaborate with other Process Improvement Leaders to share process improvement and change management best practices
- Lead multiple concurrent projects to improve operational processes resulting in financial savings, increased revenue and/or customer experience improvements
- Actively lead and coach cross-functional project teams in the application of Lean and other process improvement, process design, project and change management best practices
- Partner and act as a resource to business units in identifying and prioritizing process improvement projects and in developing business cases
- Provide project status updates, feedback and appropriate reporting on selected projects
22
Quality & Process Improvement Consultant Resume Examples & Samples
- Implement & complete various quality control programs / assessments to ensure product quality and eliminate defects
- Complete production floor audits 20% of time
- Conduct regulatory assessments for controlled substances
- Design and implement receiving inspection process
- Identify inefficiencies and reduce defects throughout order processing, fulfillment, and supply chain operations to deliver savings and improve customer service
- Execute Lean methodologies such as 5S, Kaizens, visual control, layout optimization, and elimination of bottlenecks to maximize throughput
- Collaborate with Operations to monitor and drive Key Performance Indicators (KPIs). Develop and sustain visual management system for KPIs
- Apply Six Sigma principles pragmatically to produce results for key business segment
- Document and map current operational processes and conduct root cause analysis to improve operations
- Lead cross-functional teams to synthesize findings and develop improvement recommendations
- Develop and deploy control plans to sustain changes
- Effectively align stakeholder goals vertically and horizontally throughout the organization
- Identify and remove barriers that prevent attainment of project goals
- 4+ years of experience in quality control / assurance role
- 4+ years of experience in a process improvement role
- Degree in Process Engineering, Quality Engineering, or Industrial Engineering
- Knowledge and execution of Lean and Six Sigma principles
- Ability to apply process improvement theory the right way
- Demonstrate willingness to apply and live out UnitedHealth Group’s 5 core values
- Change management and influencing skills
- Strong facilitation skills and the ability to build positive working relationships within wide range of departments
- Strong communication and presentation skills, both written and oral
- Proactive and willing to learn & improve
- Experience with Excel and Visio
23
Business Process Improvement Consultant Resume Examples & Samples
- Requires a Bachelor's Degree in Engineering (or related field) and seven to nine years of related experience
- Must have a minimum of five years experience in Continuous Process Improvement
- Must be computer system competent and able to apply business operating system applications to retrieve, interpret, and report relevant performance data and metrics
- Must possess strong problem-solving and systems-thinking abilities
- Must have outstanding interpersonal skills such as providing constructive feedback, meeting facilitation, interviewing, training, and delivering oral and written reports
- Must be able to obtain a DoD Secret security clearance (note: this requires US citizenship)
- Six Sigma Black Belt Certification
- Naval or Shipyard Experience
- Active Security Clearance
- Proficiency in Minitab
- Proficiency in SharePoint
24
Process Improvement Consultant Resume Examples & Samples
- Serve as lead with process or functional areas in evaluating systems, procedures, and policies for opportunities for increasing quality and/or productivity
- Lead key activities including data collection, metric definition and analysis, root cause analysis and resolution
- Lead evaluation and prioritization of system change requests
- Support planning, managing, and implementation of large corporate initiatives, that impact and benefit the client and it's customer, including impacts on other areas, interfacing with internal/external customers and working closely with teams members including making recommendations
- Lead in development of opportunity documents and/or business cases
- Facilitate workgroup activities and meetings for projects. Assemble task forces based upon business requirements
- Serve as lead in Identifying best practice standards, guidelines, procedures and tools for analyzing, designing, and implementing Business Process initiatives
- Maintain complete confidentiality of company business
25
Process Improvement Consultant Resume Examples & Samples
- BA/BS or equivalent experience, MBA preferred
- Certification as Lean and/or Six Sigma Black Belt required
- Experience in process improvement methodology
- Experience managing cross-functional teams and leading global improvement initiatives
- Experience in project management in contact center industry highly preferred
- Proficient in Microsoft Windows applications (Word, Excel, PowerPoint, Outlook, Visio, Project)
- Proficient in Minitab or other statistical software
26
Process Improvement Consultant Resume Examples & Samples
- Collaborate with operational and functional area management and team members to identify and prioritize process improvement needs, aligned with enterprise vision, mission, and imperatives
- Lead or support project teams to document current state and develop, document, revise, roll-out and re-validate future state work processes, and tools
- Lead and support implementation of quality improvement processes and initiatives including business requirements, process design, analysis, and change management
- Develop and provide process improvement education and training in collaboration with our technical training team
- Support implementation of change as requested by project teams and corporate functional groups
- Facilitate development of quality goals, performance metrics, and action plans with teams
- Conduct analysis of performance gaps as requested by project teams or corporate functional groups to determine contributing factors and actions to streamline and prevent future defects
- Domestic travel as needed to perform duties as described
- Bachelor’s degree required with preference for engineering, business/accounting, IT, or other technical field
- 10+ years of experience required, (Midstream or Pipeline Transportation sector of oil and gas industry preferred), including Operations, Engineering and Construction, Measurement, SCADA, Volume Management, or Finance and Accounting
- Demonstrated project execution and facilitation skills; PMI certification a plus
- Certification in Six Sigma, Lean or other quality improvement methodologies is preferred but not required
- Driving will be required and a valid driver’s license and consistent use of safe driving techniques is required
- Very strong oral and written communication skills
- Demonstrated ability to effectively manage projects to achieve desired results on time
- Proficient use of Microsoft Office applications and ability to learn company-specific applications
- Advanced ability to train all levels of organization
- Able to effectively manage time and prioritize projects in order to meet established deadlines
- Ability to facilitate discussions and reach group consensus, or escalate to relevant decision-maker
27
Process Improvement Consultant Resume Examples & Samples
- Perform analysis, shadowing, and stakeholder interviews to identify continuous improvement opportunities
- Provide recommendations on process changes and enhancements, balancing benefits with effort and impacts to users, processes, and technologies
- Facilitate meetings and working sessions with stakeholders to design processes and gain alignment on changes
- Document current and future process flows in accordance with established principles and standards
- Develop and implement project plans for assigned initiatives
- Provide process expertise and design support to strategic initiatives
- Lead business case development and benefits realization measurement in the areas of efficiency, timeliness, and cost reduction
- 5-7+ years of experience as a business analyst or consultant in the areas of process improvement, process reengineering, business performance measurement, strategy development, change management, and project management
- Demonstrated ability to lead teams through requirements, design, and deployment of project solutions
- Strong written and verbal communications skills, with the ability to structure messaging for a wide range of stakeholders
- Working knowledge of project management principles, practices, techniques, and tools
- Deep experience in process design principles and process modeling using a variety of tools and techniques
- Experience with TQM, Six Sigma, or other process improvement methodologies
- Background in mortgage and/or new home construction industries is preferred
- High School diploma or equivalent required. Bachelor's degree preferred
28
Business Process Improvement Consultant Resume Examples & Samples
- Defining and improving business processes with a focus on telecommunications process knowledge
- Interpreting business requirements for partner organizations
- Supporting business in managing change related to technology, product, or process change
- Exercising independent judgment in methods, techniques and evaluation criteria for obtaining results
- Acting independently to determine methods and procedures on assignments
- Assessing readiness for change prior to implementing solutions
- Ability to analyze complex problems, interpret operational needs and develop creative solutions
- Strong MS Excel, Access, & PowerPoint skills
- Ability to manage multiple priorities and workflow
- Advanced verbal and written communication skills, strong interpersonal skills and ability to deal effectively in a team environment. Strong analytical, problem solving, and decision making capabilities
- Ability to travel nationally as required – up to 25%
29
Process Improvement Consultant Resume Examples & Samples
- Lead asset in development and implementation of a continual process improvement system utilizing Lean tools and methodologies
- Minimum 5 years experience in leading continual improvement projects
- Green belt or higher in LEAN, Six-Sigma or equivalent
- Ability to routinely travel to Oklahoma field offices as well as periodic travel to other asset locations
- Excellent interpersonal skills (ability to articulate ideas verbally and written, willingness to appropriately debate difficult issues, ability to think quickly and present to an audience, ability to connect and collaborate with diverse set of peers and stakeholders on complex issues)
- Strong facilitation, coaching and mentoring skills
- Strong business acumen with ability to tie operational actions to financial and business results and objectives
- Ability to work in dynamic, collaborative, fast-paced, fast-growing asset where adaptability is imperative
- Successful track record in driving both strategic and operational activities
- Well-developed analytical, quantitative, and problem-solving skills
- Ability to work effectively with asset leadership as well as lead and influence teams
- Self-motivated, innovative and ability to initiate and lead change (demonstrated ability to lead, coach and mentor)
- Creative and change-oriented continuous improvement process skills
- Strong ability to learn
- High energy, innovative, assertive, energetic and a self-starter
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Business Process Improvement Consultant Resume Examples & Samples
- Deep knowledge of and demonstrated application of process and continuous improvement methodologies / approaches
- Demonstrated experience building internal and external client / partner relationships
- Demonstrated ability to work under pressure and meet tight timelines
- Excellent interpersonal communication skills
- Efficient organization and time management skills
- Working knowledge and experience with Workday preferred
- Bachelor’s degree in Business, Human Resources, or Organizational Behavior required
- More than 7 years of HR/change management experience. Significant experience in process design
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Process Improvement Consultant Resume Examples & Samples
- Engage functional leaders to evaluate project priorities and comfortably set timelines with A&G leaders
- Ability to learn and document detailed business processes to determine and assess business impact and resource necessity for all areas of Appeals and Grievances for A&G projects
- Ability to successfully drive change management and support A&G leaders with their communication needs
- Facilitate presentations and summaries to senior leadership, ensure project documentation is accurate and ensure projects are completed on time and within scope
- Identify risks and roadblocks within a project, determination options and work with cross functional resources to define next steps and implement
- Lead Appeals and Grievance migrations due to system changes, contract changes, acquisitions, etc
- Lead Appeals and Grievance “keep the lights on” activities which includes annual readiness, acquisitions, new membership, business continuity planning, material review, etc
- Lead Appeals and Grievance regulatory and compliance changes. Ability to coordinate with Compliance and Regulatory resources to interpret changes and drive operational change within Appeals and Grievances
- Lead enterprise initiatives impacting one or more areas within Appeals and Grievances
- PMP certification or 5+ years project management experience
- 1+ years of previous compliance or regulatory experience
- Intermediate level of skill with MS Excel and MS PowerPoint
- Operation experience in Claims, Customer Services, or A&G with keen focus on operational improvement
- Experience in leading end-to-end project execution
- Previous experience working within a matrixed organization and ability to adapt quickly in a fast-paced environment
- Experience within managed care/ health insurance industry, experience in government programs, and/ or finance
- Demonstrated ability to communicate ideas clearly and concisely (Front Line Staff through Senior leadership)
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Senior Process Improvement Consultant Resume Examples & Samples
- Master’s Degree in a related field (e.g. healthcare administration, business administration, public health, industrial engineering, nursing etc.) strongly preferred
- Minimum of 5-7 years of demonstrated process improvement experience preferred
- At least 2 years of experience in an academic healthcare organization required, including substantial process improvement, team facilitation, and/or project management experience preferred
- Senior level process improvement skills, including effectively developing project workplans, meeting deadlines, and managing multiple highly complex projects within a fast-paced, changing environment. Operates with an orientation toward results and superior attention to detail
- Expertise in a variety of improvement and redesign tools and techniques such as Lean, Change Management, Rapid Cycle Testing, Value Stream Mapping, PDSA, FMEA, etc
- Senior level skill in facilitating interdisciplinary teams within a diverse, academic, healthcare setting, and in continuously assessing group dynamics
- Proven effectiveness in autonomously working with senior clinical and administrative leadership as well as with front line staff
- Change agent demeanor; flexibility, and creative thinking with ability to quickly adapt to a changing environment
- Demonstrated ability to lead by influence without direct supervisory responsibility. Understands the importance of local ownership of projects and solutions, and is able to simultaneously drive projects while fostering local ownership
- Agility in communicating effectively, including navigating controversial issues with a wide range of departments and individuals at all levels throughout the organization
- Process improvement curriculum development and training experience in a healthcare setting preferred
- Advanced analytic and data visualization skills. Expertise in working with clinical, operational, financial and other healthcare data
- Excellent verbal and written skills including formal presentation and training skills
- Skill in use of Microsoft Office applications including Word, Excel, Access, PowerPoint and Outlook. Expertise in Tableau strongly preferred
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Process Improvement Consultant Resume Examples & Samples
- Requires a BA/BS degree in a related field
- 5-8 years of related experience; or any combination of education and experience, which would provide an equivalent background
- Six Sigma or Lean Sensei preferred
- Proactive and able to work independently to identify innovative problem-solving ideas within a fast paced complex cross functional work environment
- Previous experience in high-volume operations (Medical Review, Appeals, Claims, Customer Service) required. Demonstrate ability to analyze existing and potential workflows, processes, supporting systems, and procedures and identifying improvements required
- Excellent oral, written and interpersonal communication skills required
- Strong analytical, organizational, planning, problem solving and project/decision facilitation skills required
- Advanced skill in using Microsoft Excel, Access, and SharePoint necessary to manage large datasets, perform statistical data analysis, identify trends, and generate impact reports and data point for performance metrics
- Proven experience in using Excel functions and other tools working with large datasets to roll up detailed information into high-level insights and trend reports that tell the story for Senior Leadership
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Process Improvement Consultant, Denmark Resume Examples & Samples
- 10+ years of relevant consultancy experience in managing complex assignments
- Strong and demonstrable project management skills: planning & coordinating,
- Project management, and leading to results through influence
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Business Process Improvement Consultant Resume Examples & Samples
- Initiate, scope, and manage the delivery of projects for identified process improvements using Lean Six Sigma methodologies
- Utilize financial measures and analysis of operational impacts to evaluate the cost and benefits of current processes
- Assist with the adoption and use of a standard BPI methodology and tools across the organization
- Data gathering and analysis – financial and non-financial; qualitative and quantitative
- Leads the analysis and preparation of recommendations that will drive greater productivity, reduce waste, or eliminate duplication
- Work with operational team members to understand processes, root causes, and outcomes. Create metrics and audit processes to ensure established goals are met and process improvements are sustained
- Partner with business leaders to maintain ongoing communication regarding improvement opportunities
- Organize and communicate data in a manner that conveys a succinct and compelling concept
- Plan, manage, and execute medium to large size process improvement initiatives
- Requires a 4-year college degree in Math, Finance, Business, Computer Science, Software Engineering, Management Information Systems. Advanced degree preferred
- Must have Lean Six Sigma experience
- Proven track record of delivering change to an organization
- Experience developing the voice of the customer including measuring the customer experience
- Applicable work experience in either a consulting, finance/accounting, IT/operations
- Life insurance or annuity industries is a plus
- Strong analytical ability and experience; statistics background is helpful
- Strong interviewing and observation skills
- Excellent communication and customer service skills with the ability to focus on the details and to communicate effectively to both technical and non-technical teams
- Strong business communication and presentation skills
- Comfortable operating in a high-visibility role
- Knowledge in the usage of OBIEE, Tableau, Visio, Minitab and/or similar tools
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Process Improvement Consultant Resume Examples & Samples
- Leads process diagnostics to identify impactful opportunities for operational improvements across end to end value streams within FSG
- Supports change leaders through each phase of deployment, including the development of a process-specific plan for design, pilot, and sustain phases of re-engineered processes
- Coaches process engineer team and change leaders on the standard lean systems, tools, techniques, mindsets and behaviors
- Delivers lean system training and leadership coaching to process engineer team and change leaders
- Leads the implementation of strategic process improvements
- Develops impact objectives and progress tracking mechanism against objectives
- Utilizes problem solving efforts on key projects to improve quality, reduce cost and enhance client experiences
- Provides FSG Executive leaders with project status updates, feedback, and appropriate reporting on key process focused objectives
- Provides expertise and guidance in establishing processes with partnership with FSG change leaders
- Responsible for documenting and providing recommendations to existing processes to mitigate risks and ensure controls compliance
- Partners in the development of Plan to Perform and other process standards and enablers
- Responsible for communicating and facilitating discussions following FSG process reviews to identify gaps in process design and/or execution
- Shares learnings with executives across the organization to incorporate learnings into process improvement and prevent risks
- Establishes and maintains working relationships across all functional areas in order to understand business needs and identify other opportunities for process improvement
- Partners with key functional leaders in addressing cross-functional process inter-dependencies
- Documents objectives, cross-functional intersections, execution steps and escalation protocols
- Serves as facilitator and champion for process improvement across FSG
- Coaches and supports colleagues in process improvement activities and targets
- Provides counsel and leadership to process engineer team
- Builds and manages results-driven teams by taking a strategic and technical view of performance management by involving employees in planning, relationship building, decision-making, forecasting, and analysis processes
- Bachelor’s degree and/or 10+ years of relevant business or operations experience in process improvement
- Master Black Belt/Green Belt Certified or demonstrated knowledge of Lean or Six Sigma
- Demonstrated ability to coach and train all levels of leaders
- Demonstrated ability to take risks, challenge the status quo and work in a fast paced environment
- Able to use data to influence senior leaders and defend his/her perspective
- Ability to structure ambiguous problems, analyze complex processes, synthesize data and results, and drive toward insight and solutions
- Strong problem solving and analytic skills (e.g. can conduct root cause analysis, make recommendations, and track results)
- Strong written, oral, communication and presentation skills required
- Deep knowledge of process undergoing lean deployment
- Ability to build a strong network within FSG; has the ability to leverage resources and relationships to get things done
- Empathetic; ability to inspire team members and leaders to achieve results
- Competent in project management; has the ability to manage tight deadlines
- Passionate about leading process improvement and applying lean techniques in different environments to deliver greater value to both internal and external clients
- Desire to learn new capabilities and enable others to do the same
- Ability to influence others and manage difficult situations
- Awareness of and willingness to overcome the cultural challenges in every lean project
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Process Improvement Consultant Resume Examples & Samples
- Oversees and develops project managers who are responsible for the successful implementation of process and automation improvement projects
- Accountable for the performance and results of cross functional process improvement projects
- Manages operational duties to fix and improve operational deficiencies
- Aggressively works through policy and procedures to achieve results on-time and within budget
- Researches best business practices within and outside the organization to establish benchmark data
- Recommends core process changes to be embedded where appropriate and contribute to incident solutions inclusive of effecting recommended training, performance coaching and other action talents essential to sustaining improved process outcomes
- Explains complex processes and status updates in a manner that ensures understanding at all the leadership levels within the organization
- Performs responsibilities above with an increased degree of independence and self-direction. Take initiative to pursue larger-scope projects
- Creates influential metrics, dashboards, and presentations that use information to influence senior leadership on business trends and strategies
- Ability to analyze and measure the effectiveness of existing business processes and develop sustainable, repeatable and quantifiable improvements
- Proven ability to lead and manage cross-functional teams to ensure project objectives are obtained
- Demonstrated experience in managing large scale processes and automation improvement projects
- Proven ability to evaluate and implement tools in the market to improve process and automation
- Demonstrated ability to deliver results with short deadlines and minimal supervision
- Ability to think analytically, apply analytical techniques and to provide in-depth analysis and recommendations to management using critical thinking and sound judgment
- Ability to communicate effectively, verbally and in writing, with all levels of leadership
- Strong facilitation skills, including the ability to resolve issues and build consensus among groups of diverse stakeholders
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Process Improvement Consultant Resume Examples & Samples
- Requires a BA/BS degree in a related field, 5-8 years of related experience; or any combination of education and experience, which would provide an equivalent background
- Demonstrated ability to analyze existing and potential workflows, processes, supporting systems, and procedures and identifying improvements required
- Demonstrated experience developing and managing project plans and other project management tools required
- Certified Project Manager or Certified Six Sigma Black Belt preferred
- Previous experience in Healthcare Quality, HEDIS, Accreditation or medical Records processes preferred
- Proficient in PowerPoint, communications and writing required
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Process Improvement Consultant Resume Examples & Samples
- Define and execute the long-term vision of ITSM processes and tools
- Continually identify opportunities for improving the effectiveness and efficiency of services and processes
- Provide daily support by answering process and tool questions, limited administration and maintenance of the tools, assist in testing tool upgrades
- Work collaboratively across multiple teams to insure consistency of delivery and serve as a liaison between the process owners and the process users
- Accountable for communicating and assist in training of new and changed processes
- Knowledge of ITSM best practices, including ITIL V3 with experiencing in designing, managing, maintaining, supporting and designing workflows for an ITSM platform
- Understanding the fundamental concepts of organizational change management that is required to introduce new ITSM processes to an organization
- Effective communication and collaboration skills, managing stakeholder feedback and negotiating adjustments required to implement process improvements
- Experience creating, designing and maintaining SharePoint sites
- Skilled at defining Key Performance Indicators for individual process areas and implementing measuring and monitoring of success
- ITIL Foundations V3 Certification and any additional ITIL certifications preferred
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Process Improvement Consultant Resume Examples & Samples
- Lead Appeals and Grievance standard maintenance, annual activities and enhancements based on evolving compliance and business needs
- Lead Appeals and Grievance projects related to process efficiency, business expansion, vendor utilization, system changes and various ad hoc efforts that add value to the business
- Lead cross functional teams involving resources internal and external to A&G to ensure the successful implementation, communication and control of projects
- Lead Appeals and Grievance projects that drive innovation, change and member/provider experience in the organization
- Lead collaborative conversations between A&G and internal business partners to foster relationships, make fact based decisions and identify areas of opportunity
- Evaluate A&G processes, concerns, pain points and member/provider verbatim data, think outside the box and recommend innovative ways to change the A&G experience
- Create and maintain project documentation i.e. project plans, summaries, process flows, RASCIs, Gantts, etc. to ensure successful updates and communication occurs throughout the lifecycle of a project
- Facilitate presentations to leadership to tell the story of the project, provide updates, communicate roadblocks, timelines and clearly articulate what support is needed to drive a project to completion
- Work with Operational leaders to create and drive the change management roadmap on all projects
- Understands all A&G to a level of granularity that allows for successful representation of A&G in enterprise wide initiatives and ability to determine impact to A&G and work with appropriate A&G resources to solution for any impacts or gaps
- Identify risks and roadblocks within a project, determine solution options by brainstorming and data analysis and provide fact based recommendations to leadership
- High school diploma / GED or higher
- 5+ years cross functional project management experience
- 3+ years of experience in applying six sigma methodologies and concepts with a keen focus on driving operational improvement and process documentation within managed care or health insurance operational departments
- Intermediate skill set with MS Excel
- Proven ability to leverage PowerPoint and Word to create crisp presentations and summaries to distill information and provide executive level updates to illustrate the story of any project
- Up to approx 10-15% travel required
- Ability to quickly understand the business, its strategic direction, priority and support the leaders in driving to that strategy
- Ability to apply previous knowledge and experience to link the work being done to the strategic vision of the leaders they are supporting
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Continuous Process Improvement Consultant Resume Examples & Samples
- Bachelor’s degree in healthcare, industrial or production engineering or related field
- Led or co-led a minimum of three (3), full-cycle Six Sigma, Lean Six Sigma and/or lean projects
- Training and/or experience in process improvement facilitation and techniques
- Experience in establishing and maintaining productive relationships with internal and external customers
- Previous experience managing personnel. Previous experience leading project teams in a healthcare environment
- Previous experience successfully working in a highly matrixed work environment; health care experience
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Process Improvement Consultant Senior Resume Examples & Samples
- Definition of performance metrics through Voice of the Customer and Voice of the Employee information collection
- Proficiency in process documentation tools and techniques
- Expertise in Six Sigma design tools and techniques
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Process Improvement Consultant Resume Examples & Samples
- Minimum of five years experience with: Identifying variation, taking a process view of a business (vs. functional view), reviewing the stability of a process, conducting Voice of the Customer initiatives, identifying critical to quality (CTQ) characteristics, and understanding cause and effect and the difference between correlation and causation
- Minimum of five years experience with root cause analysis, making data driven decisions, applying standardization, and understanding the cost of quality
- Experience recognizing the need to emphasize prevention versus correction
- Service Now Experience, IT Essentials, ITIL V3, ITIL Service Strategy
- Minimum of seven years experience with: Identifying variation, taking a process view of a business (vs. functional view), reviewing the stability of a process, conducting Voice of the Customer initiatives, identifying critical to quality (CTQ) characteristics, and understanding cause and effect and the difference between correlation and causation
- Minimum of seven years experience with root cause analysis, making data driven decisions, applying standardization, and understanding the cost of quality
