Order Management Specialist Resume Samples

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AV
A Veum
Alfreda
Veum
9877 Clementine Squares
Los Angeles
CA
+1 (555) 217 4931
9877 Clementine Squares
Los Angeles
CA
Phone
p +1 (555) 217 4931
Experience Experience
02/2016 present
Detroit, MI
Dutch Speaking Order Management Specialist
Detroit, MI
Dutch Speaking Order Management Specialist
02/2016 present
Detroit, MI
Dutch Speaking Order Management Specialist
02/2016 present
  • Manage purchase orders, create and make corrections in customer invoices
  • Join cultural communities (Health Ahead, Volunteers, Women’s Network, Working Parents
  • Join cultural communities (Health Ahead, Volunteers, Women’s Network, Working Parents)
  • Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification
  • Provide high standard order management to support to business stakeholders
  • Interface with business stakeholders and other teams to identify and resolve problems during the full order management cycle
  • Motivation to drive changes, improve processes
01/2012 11/2015
Phoenix, AZ
CB Order Management Specialist
Phoenix, AZ
CB Order Management Specialist
01/2012 11/2015
Phoenix, AZ
CB Order Management Specialist
01/2012 11/2015
  • Provides departmental support to Project Manager - Order Management I, II and III personnel
  • Perform or drive OMS, ICOMS data base clean up tasks completion (resolve discrepancies) during the proposal development process to drive greater order accuracy
  • Enters customer order data and billing information into ICOMS and Order Management System (OMS) in an accurate and timely manner
  • Provides Simple / Simple+ Sales support and order coordination for multi-markets
  • Assists the Sales Department with all orders from initial sale through submit order
  • Provide Simple / Simple+ Sales Support to all Sales channels
  • Provides Simple / Simple+ and Complex Sales support and order coordination for multi-markets
12/2004 09/2011
Houston, TX
Order Management Specialist
Houston, TX
Order Management Specialist
12/2004 09/2011
Houston, TX
Order Management Specialist
12/2004 09/2011
  • Supporting other duties as assigned to help the company achieve its goals
  • Coordinating with Factories for arranging deliveries
  • Coordinating with warehouse for arranging deliveries
  • Working with the Sales Team to collaboratively forecast and plan customer shipments
  • Coordinating with the Finance and Accounting teams on all billing and returns issues
  • Investigating and resolving all shipping issues including short-ships, damages, mis-shipments and lost goods
  • Providing reporting to external customers and internal business partners on open orders, shipments, backlog and returns
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Illinois State University
Bachelor’s Degree in Business
Skills Skills
  • Excellent interpersonal skills; ability to articulate verbally and written, ability to think quickly
  • Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly
  • Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly
  • Excellent attention to detail yet ability to understand the big picture
  • Strong project management skills in order to organize and implement business process solutions; ability to track and document project deliverables
  • Strong attention to detail and communication skills. Knowledge of distribution and sales processes
  • Strong attention to detail. Strong communication skills
  • Understanding of Financial Markets, company structures and detail-oriented. Basic computer knowledge is mandatory, such as Microsoft Office
  • Good working knowledge of computer systems. Knowledge on SAP, Sales force is an advantage
  • Reliable and able to work under pressure
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1

Internal Order Management Specialist Resume Examples & Samples

  • Manage and execute global internal orders for all regions in current ERP systems. Facilitate end to end process steps, ensuring timely and error free results
  • Lead the effort on the requirements and execution of the global order management process during future SAP implementation phases
  • Create and maintain global order management procedure documentation in preparation for regional SAP implementations
  • Pull and analyze data and drive global process execution for in season excess selling and inventory balancing between regions
  • Drive process improvement and standardization for global internal orders
  • Establish and maintain approval standards for inventory orders and transfer requests
  • Develop ad-hoc and repetitive reports and information tools as requested to support global order management transactions and processes. Combine data from multiple sources and formats into tools for planning and operations decision support, auditing and other purposes. When needed, ensure a smooth transition of use to other employees within the department through documentation and training
  • Provide updates to stakeholders and Management regarding project status
  • Experience using information systems associated with demand and supply planning and order management – SAP is preferred
2

Order Management Specialist Resume Examples & Samples

  • Attain 100% of order writing plan for Basic, Launch, Promotional and Collateral Programs to meet VFB and promo expense budgets. Synchronize orders with material availability and financial targets in accordance with SOX guidelines. Analyze stock positions and utilize SAP capabilities; Availability to Promise and Delivery Blocks to prioritize and recommend what needs to be done to achieve financial targets and sales objectives. Drive efficiencies through order management practices which ensure Retailer commitments are met on a timely basis
  • Reconcile new launch orders received to ensure they are within suggested allocations. Seek status of outstanding Launch orders and issue detailed status report to Planners and Sales Administration
  • Inform retailers of PO errors and summarize EDI transmission errors to include inactive /discontinued codes, incorrect SRP’s, etc, to improve retailer service level
  • Manage communication efforts as the liaison between Field Sales, Operations Executives/Planners, Retailer Buying offices and internal Distribution Centers. Issue status of all programs and related allocations, orders, shipments, out of stocks lists, material availability, promotions and advertising dates. Voice of the Field to other internal functions
  • Meet daily with Distribution, Launch teams and periodically attend meetings with Field personnel
  • Proactively query open orders and take independent action to ensure order cycle timelines are met, on counter dates are protected and rush requests are executed
  • Understand retailer process for Purchase Order and routing approvals. Communicate with retail buying offices to extend P.O ship and cancel windows to enable shipments. Consider all aspects to align with Retailer ship schedules
  • Collaborate with Retailer, Brands and Transportation groups to determine and recommend most cost efficient and timely ship methods for expedited shipments to meet service or on counter commitments. Coordinate authorization with all parties
  • Execute new door openings and issue recaps to Field Sales/Retailers detailing program lineup to support opening
  • Research and apply data from various SAP applications and other internal Order to Cash applications for problem solving purposes; import into spreadsheets using advanced Excel capabilities to analyze, communicate and make decisions
  • Collaborate with local Data Stewards to ensure customer and material master data accuracy. Meticulous attention to detail, ability to recognize/challenge bad practices, maintain/enforce the SAP global template design with new field personnel and retail partners. Strong understanding of SAP master data structure
  • 3 years Customer Service or related experience required
  • Strong systems capability and ability to adapt to new applications as required
  • SAP Order Management experience is preferred
  • Ability to manage in SAP environment; multiple screens, processes and transactions
  • Active listening and strong communication skills
  • Ability to research and gather large amounts of data, organize and effectively communicate
  • Strong aptitude for math and advanced Excel skills
  • Process orientation with understanding of how transactions flow and the impacts both up and downstream
  • Able to set priorities in a multi-task environment
  • Demonstrated ability to build alliances with internal / external business partners
  • Capable of navigating through ambiguous situations to solve problems or drive process efficiency
  • Demonstrated ability to take ownership for developing more effective and efficient ways of working
3

Order Management Specialist Pottery Barn Resume Examples & Samples

  • Work with planner to monitor selling and adjust purchase order accordingly to drive sales and profitability
  • Monitor purchase order status, track production
  • Enter and amend purchase orders in JDA system
  • Coordinate the creation and communication of purchase orders for a division of business. Enter purchase orders into the JDA system and ensure communication of orders to sourcing and agent/vendor
  • Work with planner to monitor selling and adjust po to maximize profitability
  • Creation of purchase orders for early floor sets and monitor shipping to ensure on time deliver
4

Order Management Specialist West Elm Resume Examples & Samples

  • Enter and amend purchase orders in RMS and/or NetSuite and ensure communication of orders to sourcing and agent/vendor
  • Maintain accuracy of purchase order ship dates and quantities
  • Ensure accurate shipping dates of purchase orders by monitoring the sourcing exception reports, tracking in GT Nexus, and by communication with the agents/vendor and sourcing
  • Maintain communication and adjustment log of all orders and monitor status of production from the sourcing group
  • 1-2 year business experience, retail preferred
  • LI-CM
5

Purchase Order Management Specialist Resume Examples & Samples

  • 1+ year experience in a Procurement / Purchasing environment
  • Intermediate level understanding of purchasing system (SAP)
  • Microsoft Excel proficient
6

Order Management Specialist Pottery Barn Outlet Resume Examples & Samples

  • Communicate all changes and cancellations of purchase orders to sourcing/agent/vendor
  • Coordinate sku set up process with merchandising and merchandise operations
  • Maintain log of purchase order confirmation
  • Attention to detail, follow through, communication skills
7

Purchase Order Management Specialist Resume Examples & Samples

  • Complete understanding of merchandising system (Jesta), purchase order systems(WPO) and vendor UPC catalogs (GXS/SPS)
  • Translate, manage, and validate data supplied from MAP/AP for entry in WPO/Jesta
  • Use logic and available systems to identify source and initiate resolution of data validation errors
  • Function as the focal liaison for the POM process with internal and external contacts for Retail, Affiliated, and DotCom businesses
  • Validate the appropriate purchase order approvals are in place prior to finalization
  • Responsible for managing integrity of data related processes
  • Complete circuit between daily MAP output and associated PO creation from WPO
  • Data evaluation- Notify buying team of any style maintenance required (price change, characteristics, etc.) based on information currently in system / information provided from MAP/AP
  • Collaborate daily with Distribution and Fulfillment Center teams to resolve data validation errors and PO discrepancies that prevent receipt of merchandise
  • Relate potential chargebacks to Vendor Compliance team for any requirements not followed by external vendor
  • Manage communication flow, content and categories of multiple Outlook mailboxes (with emphasis on completing actionable items accurately and within the suggested time frame)
  • Collaborate with the Traffic department to expedite resolution of discrepancies on purchase orders that prevent PO routing
  • Ensure Sarbanes Oxley Compliance
  • Adhere to daily purchase order approval and maintenance approval processes
  • Thorough email documentation of each PO version from entry to the completion of receipt
  • Vendor Management
  • Understand each vendor’s (2000 plus active vendors) EDI requirements (832,850,860,856)
  • Work with EDI Team, Information Technology, and vendors to ensure vendor compliance
  • Assist with New Vendor Process requirements
  • WPO/Jesta
  • Communicate and suggest improvements to efficiencies for systems used in POM
  • Test enhancements to systems
  • One year experience in retail environment
  • Ability to work in a fast pace environment, understand sense of urgency to complete work in a timely, accurate, efficient manner
  • Bachelor's Degree or equivalent experience
8

Order Management Specialist Resume Examples & Samples

  • Coordinate the creation and communication of purchase orders for a division of business
  • Communicate all changes and cancellations of purchase orders to sourcing/agent/vendor/inventory management
  • Ensure confirmation of changes with agent/vendor
  • Monitor purchase order status using GT Nexus reporting
  • Work with planners to monitor selling and adjust purchase order accordingly to drive sales and profitability
  • Coordinate SKU set up process with merchandising and merchandise operations
  • Creation of purchase orders for early floor sets and monitor shipping to ensure on time delivery
9

Order Management Specialist Resume Examples & Samples

  • Processing of manual and EDI transactions from entry to fulfillment including
  • Experience with order management process and systems (SAP – AFS knowledge a plus)
  • Intermediate to expert knowledge of Microsoft Excel required
  • Demonstrated ability to multi-task and prioritize workload in a fast-paced environment
10

Order Management Specialist Resume Examples & Samples

  • Process orders in the ERP/MRP system. Maintain a superior level of accuracy, consistency, and work quality while doing any work, particularly involving order management
  • Communicate with the operations organization to clear up any missing information or inconsistencies on orders. Follow-up on rejected orders when necessary
  • Maintain a superior level of accuracy while doing any work, particularly involving order management. Understand commonly-used concepts, practices and procedures
  • Acquire knowledge of all product lines
  • Respond to inquiries or questions relating to orders, order fulfillment and confirmations, purchase orders, and general customer service questions
  • Place routine orders and perform expediting and/or rescheduling activities with suppliers
  • Responsible for business system data input and integrity
  • Gather, compile and report information on department metrics and assigned projects under the direction of department managers
  • Review and track purchase orders
  • Meet SLAs and metrics
  • Intermediate Microsoft Office skills and basic formulas
  • Netsuite experience a big plus
11

Order Management Specialist Resume Examples & Samples

  • Assist sales team in quoting appropriately and pricing questions
  • Provide sales support in all ares of the sales cycle
  • Review quoting on pricing models and enter into Model N (VMware’s pricing and quoting tool)
  • Enter sales orders into CRM tool
  • Interact as needed with sales and accounting teams on order details, order issues, and billing concerns
  • Audits orders for completeness
  • Assist with special projects as requested
  • Assist with monthly accounting close duties as necessary and various
  • Data management in SalesForce.com, including auditing and resolving data integrity issues
  • Report and dashboard development in SalesForce.com while managing mass imports and exports of data
12

Order Management Specialist Resume Examples & Samples

  • Quotation of commercial aerospace products and services
  • Contract and order review and acceptance
  • Execution of marketing and sales strategies, policies, and programs for commercial product sales
  • Development and regulation of sales programs
  • Examination of marketing and sales statistics to devise sales and marketing strategies
  • Customer order management and communications focal to all levels of customer and end-user personnel
  • Maintaining customer relationships through world class verbal and written communication skills
  • Supporting other duties as assigned to help the company achieve its goals
  • Proficiency with MS Office Suite
13

Order Management Specialist Resume Examples & Samples

  • The types of tasks this individual is responsible for are well defined and utilize and build understanding of standard principals and practices within a team environment
  • No prior experience is required. Most new employees in this position have 0-2 years experience
  • An Associate of Arts or Technical Trade Degree, or related courses is preferable
14

Order Management Specialist Resume Examples & Samples

  • The types of tasks this individual is responsible are a mix of structured and unstructured tasks. This individual will apply attained experiences and knowledge in solving routine to moderately complex problems
  • A Bachelor of Arts of Sciences Degree, or equivalent experience is required
  • Experience with Oracle 11i order management highly desirable, ideally in a configure-to-order environment
15

Order Management Specialist Resume Examples & Samples

  • Maintain a superior level of accuracy while doing any work, particularly involving order management
  • Understand commonly-used concepts, practices and procedures
  • Respond to inquiries or questions relating to orders, order fulfilment and confirmations, purchase orders, and general customer service questions
  • Collaborate with team members and other functions and locations as needed
  • Coordinate with Accounts Payable to resolve outstanding supplier/supplier delivery/payment issues
16

Order Management Specialist Resume Examples & Samples

  • Maintain accuracy of purchase order ship dates and quantities. Amend purchase orders and communicate changes and sourcing agent/vendor. Ensure confirmation of changes with agent/vendor
  • Ensure accurate shipping dates of purchase orders by monitoring the sourcing exception reports and by communication with the agents/vendor and sourcing
  • Coordinate sku set up with merchandise ops and merchandising
17

Order Management Specialist Resume Examples & Samples

  • Manage all order verification and order entry aspects for Ethernet and Carrier Ethernet (cell backhaul) customers.Work with sales and sales design engineers for order clarification.Following the 'clean' order requirements for processing of order
  • Enter Metro-E and Carrier orders into customer management system and track order to completion
  • Process Access Service Requests (ASRs) received from cell backhaul customers for service in customer management system.Track to completion
  • Responsible for creating and submitting Change Management ticket for Metro-E, Carrier & Cell Backhaul tower turn-ups.Change Management tickets require coordination with Project Management, Network Engineering and Network Operations for Plant Test Dates, Juniper Scripts, SMOPs and Elements
  • Effectively communicates both verbally and written with internal groups regarding orders, change management tickets, issues or escalations and works to ensure a timely delivery of service
  • Participate in conference calls pertaining to customer installations.Document and respond to action items as necessary
  • Provide support to internal groups regarding contract price changes and order inquiries
  • Proactively drives Order Management tasks to completion.Prioritizes work to complete tasks and works with minimal supervision
  • 5-7 years of Telecommunications experience supporting Metro Ethernet, Carrier or Cell Backhaul a plus
  • 2-5 years related project management experience
  • Demonstrated understanding of data services/solutions
  • Dynamic Routing (Border Gateway Protocol)
  • Proficient in Microsoft Office suite specifically Excel, Word & Power Point
  • Experience tracking orders and identifying issues in order processing which impacts service installation and customer billing
  • Knowledge of Comcast Business Services Enterprise process and tools a plus
  • Experience with analyzing customer invoices a plus
  • A strong commitment to customer experience
  • Advanced oral and written communications
18

Service Order Management Specialist Resume Examples & Samples

  • Siebel CRM
  • Microsoft suite (Outlook, Excel, Word, PowerPoint, PDF)
  • Excel skills should be very good to advanced
19

Order Management Specialist Resume Examples & Samples

  • Enter customer purchase orders into the ERP system
  • Import and validate the accuracy customer EDI purchase orders in the ERP system
  • Partner with order management team to send sales orders to the warehouse for shipment
  • Issue Return Authorizations to customers as requested
  • Manage all shipment tracking information in a timely manner
  • Research shipping issues using warehouse web portals
  • Maintain and updating customers' vendor portals with PO confirmations, estimated ship dates, and ASN information
  • Partner with accounting team to investigate incorrect shipping and invoicing issues and resolve as needed
  • Provide any ad-hoc project support or reporting to the Order Management and Sales teams
  • Communicate with customers and Sales Reps across multiple time zones regarding order status
  • 1-3 years of experience in a sales operations or support role
  • Experience using an ERP system and/or EDI recommended but not required
  • College or University degree required
20

Order Management Specialist Resume Examples & Samples

  • End-to-end order management process , including activities related to transacting purchase orders for a division of business
  • All aspects of order entry, scheduling, and order acknowledgement all while maintaining adherence to the company’s process and procedures
  • Maintain accurate Supplier-Item relationships in Oracle
  • Ensure PO’s are reviewed and confirmed by contractual agreements set forth by the company. This includes the reviewing of price agreements, in-dc dates, delivery schedules, shipment terms, ship-to locations, and logistic compliance
  • Collaboratively work with cross functional partners; vendor operations, accounts payable, production and merchandising teams to resolve issues
  • Execute Oracle Procurement process to ensure proper alignment of supply/demand in meeting vendor scheduled ship dates
  • Work closely with Buying and Production teams in managing and communicating changes scheduled ship dates and costs in a timely manner to ensure that product is representative of the item requested in the PO
  • Execute on order follow up and cancellations to ensure visibility to late shipments and current receipts
  • Work with Buyers and Production teams to address order issues, reschedules, PO line item changes, and urgent requests
  • Coordinate SKU set up process with merchandising and vendor operations teams
  • Maintain correct vendor contact and shipment information in the Oracle ERP system
  • Build strong relationships and serve as the customer’s single point of contact for Order Management
21

Senior Sterling Order Management Specialist Resume Examples & Samples

  • At least 5 years experience in a related field
  • At least 5 years experience in implementing Sterling Commerce products, Retail Supply Chain implementations and system integrations
  • At least 5 years experience in a Lead consultant/developer role, working on complex projects
  • Readiness to travel Up to 2 days a week (home on weekends-based on project requirements)
  • At least 6 years experience in a related field
  • At least 6 years experience in implementing Sterling Commerce products, Retail Supply Chain implementations and system integrations
  • At least 6 years experience in a Lead consultant/developer role, working on complex projects
22

Order Management Specialist Resume Examples & Samples

  • Manage communication efforts as the liaison between Field Sales, Operations Executives/Planners, Retailer Buying offices and internal Distribution Centers. Issue status of all programs and related allocations, orders, shipments, out of stocks lists, material availability, promotions and advertising dates. Voice of the Field to other internal functions. Meet daily with Distribution, Launch teams and periodically attend meetings with Field personnel
  • Bachelor's Degree Required
  • Strong systems capability and ability to adapt to new applications as required. SAP Order Management experience is preferred
23

Order Management Specialist Resume Examples & Samples

  • We are looking for someone with a minimum of one year working on order administration, data entry or customer services experience
  • Fluency in Japanese (both written and spoken) as this individual would also be required to work with the Japan team
  • Eye for detail / Fast Learner / Independent & Committed
  • Experience with Oracle / Siebel are highly preferred
24

Order Management Specialist Resume Examples & Samples

  • Create purchase orders in RMS and NetSuite per directives from Cross-Functional partners and communicate orders to the corresponding agent/vendor
  • Amend purchase orders based on Cross-Functional partner or vendor needs. Communicate purchase order changes to relevant teams to ensure that all parties have agreed to the changes requested
  • Monitor reporting to verify purchase orders have been written/amended accurately
  • Monitor current on order and follow up with vendors to ensure that orders are being shipped and booked on time
  • Update weekly reporting for cross-functional partners to ensure accuracy of ETA dates
  • Partner with the Sourcing team to track seasonal items through production and transit to hit INDC dates on time
25

Order Management Specialist Resume Examples & Samples

  • Manage all order verification and order entry aspects for Ethernet and Carrier Ethernet (cell backhaul) customers. Work with sales and sales design engineers for order clarification. Following the 'clean' order requirements for processing of order
  • Process Access Service Requests (ASRs) received from cell backhaul customers for service in customer management system. Track to completion
  • Responsible for creating and submitting Change Management ticket for Metro-E, Carrier & Cell Backhaul tower turn-ups. Change Management tickets require coordination with Project Management, Network Engineering and Network Operations for Plant Test Dates, Juniper Scripts, SMOPs and Elements
  • Participate in conference calls pertaining to customer installations. Document and respond to action items as necessary
  • Assist Manager / Supervisor with escalations as needed
  • Document 'Best Practice' scenarios for Order Verification and Order Management
  • Collaborate with CPM Product Delivery team with posting of Order Management's New Hire and Order Management training
  • Participate in monthly Quality Assurance process. Future state assist with Review Order function in Century
  • Participate in system trials and support new product roll-out
  • Participate in interview process for new hires
  • Collaborate with cross functional teams to improve Order Management processes
  • Proactively drives Order Management tasks to completion. Prioritizes work to complete tasks and works with minimal supervision
26

Order Management Specialist Resume Examples & Samples

  • Process customer purchase orders within 2 hours of receipt (RUSH 40minutes)
  • Communicate pricing/inventory issues to sales and planning as needed
  • Check availability in ZO06
  • Communicate inclusion/exclusion issues to sales and CRM admin
  • Communicate credit hold/payment requirements to sales and credit department
  • Ensure accuracy of terms, pricing and program, shipping condition
  • Communicate DROP SHIP information/Expedited Orders to Ryder
  • Create 3rd party orders at the direction of planner
  • Ensure 3rd party pricing is updated
  • Request CH release as needed so planner can obtain item req
  • Invoice 3rd party shipments
  • Provide order quotes
  • Provide freight quotes and add to orders as required for expedited shipments on Pre-paid accounts
  • Process return requests within 3hrs of receipt
  • Issue return label or arrange pickup with warehouse as needed
  • RYDER RA requests will take priority as return is in house awaiting processing
  • Research shipping/inventory issues
  • Obtain BOL, POD and cycle counts
  • File ZMISSHIP report to track warehouse issues
  • Issue credit/debit as needed based on researched findings
  • Run open order report daily to ensure all orders are moving in a timely manner
  • Communicate low inventory/past due PO’s/no inventory to planning
  • Provide tracking information as required
  • Direct customers to appropriatedepartments such as parts or customer service when required
  • Process accommodation requests with the approval of Fernando Reyes or Lyle Smith
  • Ensure all required approvals are provided
  • Check purchase maximum of 3k is not exceeded
  • Work with credit department to process credit card payments
  • Respond to e-mail inquiries within 2 business hours
  • Must have a high level of computer literacy
  • Must be proficient in all Microsoft applications
  • Intermediate to Advanced Excel skills
  • Bachelors degree in business administration and/or experience in equivalent preferred
  • Detail oriented, price, material, qty, value accuracy, exception identification
  • Require excellent written and oral communication skills
  • Must be able to multi-task and work in fast paced environment
27

Order Management Specialist Resume Examples & Samples

  • Order Entry
  • Ensure good document control
  • Customer Order Processing in Oracle
  • Generate Standard Sales Orders; Warranty Orders
  • Requisitioning parts, materials, services
  • Creation/extension materials and Maintain Price List
  • Follow credit approval process (including dispute resolution)
  • Customer master data set up & management
  • Execute Approved Special Pricing correction
  • Order Acknowledgement
  • Coordinate Goods receipt of orders on delivery and Out Bound Deliveries
  • Logistics Activities
  • Coordinating with Factories for arranging deliveries
  • Coordinating with warehouse for arranging deliveries
  • Follow up activities for customer invoicing to ensure better cash flow
  • Expedites (work with planning, manufacturing, engineering, manufacturing, supply chain, & customer)
  • Experience with documentation and regulations for exporting to Middle East
  • Outbound & Return Logistics Issues
  • Customer Invoicing Co-ordination
  • Coordination for Cost Invoice from factory
  • Customer Invoicing
  • Customer Credit Notes
  • Reports Tracking maintenanc
  • Weekly Report Entity wise/line of business
  • Clear concise communications with local sales affiliates
  • Indirect purchases
  • Inbound Supply Chain Issues
  • PO Verification & Compliance
  • Strong team player with positive outlook
  • Has a hands on approach
  • English & German Fluent
  • Understands how different functions within his/her own organization interrelate to each other
  • Knowledge of ERP – SAP, Siebel
  • Preferred minimum of 3 years experience in a Customer Services environment, preferably with contract administration expertise
28

Order Management Specialist Resume Examples & Samples

  • Assist in development and implementation of standard work for software processing
  • Participate in all training that is scheduled for the Global Order Management team
  • Ensures successful product transitions and New Product Introductions (NPI) by providing support including SAP control, training, preparation, and conference call regarding applicable new processes
29

Order Management Specialist Resume Examples & Samples

  • Order administration
  • Minimum 2 years relevant working experience
  • Service-oriented, can-do attitude and excellent interpersonal and communication skills
  • Passion, initiative with creativity and innovation
  • Proficient in MFG Pro / X-site / Oracle, MS Office, especially in PowerPoint, Excel & Word
30

Order Management Specialist Resume Examples & Samples

  • Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately explain difficult issues; ability to think quickly
  • Thrive in a team environment
  • Prior order management and Salesforce.com application experience a plus
31

Order Management Specialist Resume Examples & Samples

  • Drive customer loyalty through increased productivity, improved value and through a high performance culture
  • Lead all aspects of the Support team through outstanding management of all resources - people, process and technology
  • Drive effective control of support costs
  • Able to provide both in country and cross border support as needed
  • He/she is the point of reference for customers for all types of commercial requests: solve complex, high impact problems
  • Advocate for the customer inside of Eaton. Eaton advocate with the customerManage the export business where needed
  • Advocate for the customer inside of Eaton. Eaton advocate with the customer
  • Bachelor’s degree (BS/BA) from an accredited institution or equivalent professional degree
  • Fluent German capabilities
  • Strong English capabilities
  • Professional experience in order and export management
32

Order Management Specialist Resume Examples & Samples

  • Manage the order fulfillment process from order receipt to invoice
  • Manage and communicate logistics information to customers and production plants
  • Confirm and verify information on purchase orders
  • Respond to and resolve customer inquiries
33

Order Management Specialist Resume Examples & Samples

  • Order queue management and ownership of order related queries
  • Support for team rota of daily duties including reporting, inbound queries, ticket management and team representation at meetings
  • Service request & order management (including validation, configuration, booking, cancellation)
  • Order management process support
  • Application and process training material/documentation development
  • Take part and contribute feedback for user acceptance testing
  • Delivery of application and process training
  • Subject matter specialist for order management applications
  • Reporting, metrics and analytics. (This is a generic responsibility on all of our JD’s)
  • Ability and willingness to travel throughout Europe as needed
  • Previous experience managing small projects or participated in medium to large projects
  • Expert in Excel and Powerpoint . Previous data mining and analysis experience
  • Relish learning new technology, understanding solutions, and developments
  • Fluency in one or more European languages, ideally German, Dutch or French
34

JD Edwards Order Management Specialist Resume Examples & Samples

  • Expert working knowledge in modules specified above
  • Good knowledge about Finance and Manufacturing suites with regard to S & D
  • Fair knowledge of SQL to aid in trouble shooting
  • Strong consultation and problem solving skills
  • Be resourceful and innovative to quickly and creatively adapt to the changing landscape in Information Technology
  • Sets and conveys clear goals and monitors progress; is accessible and supports other team members; obtains results and adds value to the organization by making timely and sound decisions and influencing others
  • Have concern for ensuring accuracy, clarity and quality of work reflecting an underlying drive to increase efficiency and track organizational measures
  • Exceptional oral and written communication
35

Order Management Specialist Resume Examples & Samples

  • Build up a function from the scratch
  • Become a product line expert with professional trainings provided by GE
  • Join cultural communities (Health Ahead, Volunteers, Women’s Network, Working Parents)
  • Proficient IT skills including Excel and Outlook
  • At least one additional European languages (other than Hungarian)
36

Order Management Specialist Resume Examples & Samples

  • Customer Order Processing in ERP
  • Generate Standard Sales Orders
  • Follow credit approval process
  • Customer master data setup & management
  • Customer facing
  • Coordinate Goods receipt of orders on delivery and Outbound Deliveries
  • Customer invoicing coordination
  • Dispute resolution
  • Reports tracking maintenance
  • Eager to learn and work in a fast paced environment
  • Has a “hands on” approach
  • Excellent oral & written communication
  • Knowledge of ERP represents a plus – SAP, Siebel
  • Preferred minimum of 3 years experience in a Customer Services environment, preferably with contract administrative expertise
  • Post-secondary education
37

Order Management Specialist Resume Examples & Samples

  • Bachelor’s degree in Business, Finance, Sales & Marketing, Contracting or related field
  • A minimum of 4 years of progressive experience in Customer Service / Sales & Marketing Support preferably in the medical device industry or an FDA regulated industry
  • Experience with capital equipment order management preferred
  • Excellent written, oral and presentation skills required (advanced Word, Outlook and PowerPoint)
  • Proven strong analytic skills (advanced Excel) required
  • Ability to manage conflicting priorities and meet deadlines
  • Ability to present detail data in a clear and concise manner
  • Strong organizational skills and the ability to manage complexity
  • Expertise in contracting business processes
  • Excellent interpersonal and negotiating skills
  • Less than 10% travel required.Customer Service
38

Order Management Specialist Resume Examples & Samples

  • Serve as an interface for wireless, cellular, data and voice circuit ordering and tracking
  • Obtain circuit quotes in a timely manner based on validated customer requirements
  • Order and track all open wireless/cellular/voice/data circuit requests and drive timely installations
  • Generate and deliver consolidated status reports for IT leadership
  • Record all circuit information to include location, cost, milestone dates, and circuit details
  • Ensure circuit sizing, installation, and augmentation processes meet and comply with all Amazon polices and guidelines, specifically IT and internal Engineering
  • Identify and resolve issues and conflicts with carrier circuit installs/activations
  • Audit utilization of active circuits, cancelling unused circuits
  • Negotiate pricing with carriers and drive cost-saving initiatives
  • Assist in other administrative duties, including supplier invoice auditing, asset tracking, and inventory management
  • Secondary School Diploma
  • Basic knowledge of telecommunication technologies (T1, DIA, PRI, POTS, 4G, LTE)
  • 1 year of order management experience
  • Demonstrated ability to work in a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities
  • Ability to escalate problems for any support needed for problem resolution
  • Ability to coordinate with geographically dispersed support and engineering groups
  • 1 year of project management experience successfully delivering projects on-time, within budget, and in scope
  • 2+ years of voice and data circuit ordering experience
  • 1+ years of cellular device management
  • Lean management and continuous improvement experience
  • Knowledge of global connectivity regulations
39

Service Order Management, Specialist Resume Examples & Samples

  • Manages service order queues using reports and ServiceLive platform tracking tools, and acts as a buyer on the ServiceLive platform and tracks progress toward service order fulfillment
  • Resolves customer service concerns by obtaining detailed information, researching orders and effectively communicating outcomes
  • Makes independent decisions within structured guidelines to achieve customer satisfaction and best meet the needs of the Company
  • Remains knowledgeable of all aspects of the ServiceLive platform, provider network business and client contracts
  • Contacts service provider, clients and end users via phone or email to address issues and ensure adherence to service order fulfillment
  • Provides thorough, reliable and timely assistance via phone and email to service providers, buyers and end-users, using effective customer service skills during all interactions, and uses negotiation skills to reach satisfactory resolutions
  • Ability to exercise independent judgment, interpret reports and identify trends, and research complex issues
  • Excellent keyboard familiarity and data entry skills
  • Computer skills, including proficiency using the Internet and Microsoft Office applications
  • Strong verbal, written and telephone communication skills
  • Clear speaking voice, with a good command of the English language
  • Ability to perform multiple tasks with strong attention to detail
  • Ability to periodically work flexible schedules based on business needs
  • Ability to maintain a professional image at all times
  • Frequent sitting, some standing and walking, bending and reaching as necessary
  • Ability to frequently use fingers and hands to manipulate computer and telephone equipment
  • Ability to communicate with customers and co-workers while continuously wearing a telephone headset
  • Some college or Associate degree
  • Telemarketing, Sales, Recruiting, Customer Service Experience
  • Bilingual (Spanish)
  • General administrative experience
  • Experience with home-related services or small business understanding
40

SW Order Management Specialist Resume Examples & Samples

  • Play a critical role in the transfer and introduction of new software products and/or software supply chain standardization projects
  • Understand and follow all Quality Management policies and procedures as they relate to Software Order Management
  • Ensure all operations are delivered to globally defined process and in accordance with the global quality requirements and ISO 9001
  • Design, implement and execute global processes to support various HPS software product lines to meet delivery and cycle time metrics
41

Order Management Specialist Resume Examples & Samples

  • Ensure all order tracking and reporting systems are updated
  • Track all necessary milestones for delivery of ordered services
  • Coordinate with internal and externals partners as required for delivery and escalate as required
  • Manage special projects and participate in project planning sessions with Order Management, Project management, Sales engineers and provisioning teams
  • Work closely with Order Management teams that are assigned to ensure all activities are organized and prioritized in line with customer expectations
  • Work closely with Provisioning to ensure services are delivered and timely updates are provided to meet customer desired due dates
  • Manage escalations
  • Escalate system issues and tickets with IT teams
  • Maintain a level of proficiency with support systems related to team function
  • Take ownership of resolving any rejected orders by working with the appropriate expertise across the organization
  • Timely response to email requests and documentation of assigned orders with the latest status in the ordering systems
  • Ensure company-provided and customer provided equipment is installed on time
42

Order Management Specialist Resume Examples & Samples

  • Possess strong level of expertise in SFDC Application -ORG62
  • Share best practices with team members to enhance the quality and efficiency of support and contribute to the knowledge base
  • Establish strong relationships with Sales, Renewals, Collections, Adjustments, Compensation, Rev Rec.,Legal, and other internal resources as appropriate
43

Dutch Speaking Order Management Specialist Resume Examples & Samples

  • Drive your horizontal/vertical career path in a company with 9 businesses
  • Attend language courses and trainings
  • Proficiency in Dutch and English
  • Motivation to drive changes, improve processes
  • SSCHU
44

Work Order Management Specialist Resume Examples & Samples

  • Complete and track new work orders within various work order platforms when initially received
  • Bill invoices on WO’s as outlined for specific customer needs
  • Back up for other work order management activities as the need arises
  • Create proposals for customers when work exceeds an NTE
  • Cross train on all work order management platforms
  • Manage and collect monthly open Accounts Receivable
  • Relationships building with internal departments, customers and/or outside agencies to resolve problems and resolve open issues
  • Ability to operate multiple software applications
  • Demonstrates urgency and sound judgment to resolve issues with associates and internal customers
  • With guidance, demonstrates the ability to utilize problem solving skills to ensure guidelines and SLA’s are met
  • Experience in utilizing AS400
  • Experience in utilizing Microsoft Office Suite software (Excel, Word, Access, Outlook)
  • Previous analytical experience with high aptitude for research, analysis, and problem solving skills
  • Customer service focused; ability to partner with internal/external contacts
  • Ability to work independently and effectively manage work in a fast-paced, deadline driven environment
  • Ability to collaborate effectively in a team environment
45

Order Management Specialist Resume Examples & Samples

  • Process and book Sales and Distribution orders
  • Facilitate non-standard discount approvals submitted to Deals Desk
  • Deliver daily bookings and forecast reports to upper management and produce other reports as needed
  • Manage Salesforce.com data integrity and assist with clean-up initiatives
  • Mantain customer data in ERP
  • Provide operational support for sales forecasting and territory management processes
  • Liaise between Sales and internal departments, including Finance and Manufacturing
  • BA/BS degree in Business or related field. MBA preferred
  • 3+ years in Sales Operations or Order Management
  • High attention to detail and proven organization and administration skills
  • Ability to manage multiple projects and work assignments in collaboration with various business units
  • Ability to accomplish projects with little or no supervision
  • Advanced MS Excel skills (pivot tables, formulas (i.e. VLOOKUP)
  • Experience using ERP and CRM applications. Salesforce.com a plus
  • Experience using an Microsoft AX a plus
  • Excellent analytical, verbal, and written presentation and communication skills
  • Great time management skills and detail orientation
  • Team player with “can-do” attitude and commitment to corporate improvement
  • Strong problem solving skills. Analytical mindset
46

Order Management Specialist Resume Examples & Samples

  • Review submitted contract and order forms for completeness, accuracy, and conformance to Salesforce Sales Order Acceptance policy
  • Complete compensation transaction to ensure accurate timely commission payments
  • Create and Modify quotes as required
  • Works with Sales and Collections to assist resolution to customer billing investigations and disputes
  • Validate AE/Renewal Opportunities for Sales forecasting
  • Challenging legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, understanding the flexibility for change, and formulating creative solutions or work-around based on that analysis
  • Responsible for monthly audits of all Compliance
  • Coordinate with Contract Specialist and assist in AE training
  • Contributes ideas and innovations to improve upon existing systems, work processes and procedures
  • Participate in projects involving technical and financial concepts providing recommendations
  • Establish strong relationships with Sales, Renewals, Collections, Compensation, Legal, and other internal resources as appropriate
  • 2+ years' customer management or sales support experience
  • Demonstrated participation in process improvement initiatives and/or project management experience
  • Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly
  • Must have strong research and problem solving abilities
  • Ability to understand broader business and financial issues and juggle multiple projects and tasks
  • Must maintain a positive attitude in stressful situations and while working within a team environment
  • Able to use Microsoft suite of tools effectively
  • Salesforce application experience a plus
47

Order Management Specialist Latam Resume Examples & Samples

  • Responsible for quality control of signed order received from the Sales Team as per documented requirements
  • Manage handoff of approved orders to appropriate implementations teams
  • Save all signed and approved customer contracts in defined document storage software
  • Follow Standard Operating Procedures and work collaboratively with other departments to ensure Order Management timelines and quality of work meet or exceed Service Level Agreements
  • Maintain awareness of special promotions by product and ensure contracts are correctly submitted and processed based on promotion requirements
  • Troubleshoot contract issues and work with Product, Legal, Billing and Finance departments when questions arise
  • Process termination requests and handoff to billing for crediting
  • Participate in new Business Process discussions
  • Bachelor’s Degree a plus
  • Familiarity with the hospitality or travel industry a plus
  • At least 2 years’ experience in Order Management, Contract Entry or Billing process and procedures
  • Proficient in use of Microsoft Office products including Word, Excel and Outlook
  • Strong business acumen with ability to convey important messages through concise and effective documentation and presentation materials
  • Possess an outgoing, positive attitude with strong work ethic and able to perform in a fast paced environment
48

Order Management Specialist Resume Examples & Samples

  • Register of customer orders within system ERP
  • Clarify order discrepancies with business units and customers
  • Resolve customer and business unit inquiries
  • Act as interface between customer and Siemens business units/warehouse/factories
  • Ensure high level quality in all communications on behalf of Siemens with end customer in order to guarantee their satisfaction
49

Order Management Specialist Resume Examples & Samples

  • Plan and pro-actively manage the entire process of fulfilling a customer contract from Order
  • Bachelor’ s degree OR Associates degree and 5 years related experience OR high school diploma & 15 years related experience
  • Need to be able to prioritize work and multi-task
  • Proactively follow up on open issues
  • Current or previous experience in a project management, customer relations or order
  • Previous experience supporting Sales or Service teams
50

Spanish Speaking Order Management Specialist Resume Examples & Samples

  • Manage customer orders
  • Proficiency in Spanish and English
  • University or Colleague degree
51

English Speaking Order Management Specialist Resume Examples & Samples

  • Join cultural communities (Health Ahead, Volunteers, Women’s Network, Working Parents
  • Cooperate with customers (both existing and prospective), distributors
  • Facilitate collaboration across various stakeholders of the company, e.g. engineering, commercial, legal, finance, master data team and supply chain
  • Manage purchase orders, create and make corrections in customer invoices
  • Proficiency in English and another European language
  • Ability to set up priorities
52

Portuguese Speaking Order Management Specialist Resume Examples & Samples

  • Work in the office of 2015
  • Responsibilities
  • Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and
  • Proficiency in Portuguese and English
  • Some experience in customer service field
  • Ability to overview complex processes
53

French Speaking Order Management Specialist Resume Examples & Samples

  • Solve incoming queries from customers and sales representatives
  • Proficiency in French and English
  • Customer oriented attitude
  • Solid SAP knowledge and experience as a user
54

Software Order Management Specialist Resume Examples & Samples

  • Eager to learn and work in a changing and fast growing environment
  • Customer and action oriented
  • Self-motivated with good communication skills
  • Proven organizational and self-motivation abilities
  • Ability to interact with a wide variety of customers in various countries
  • Oral & written communication at all levels
  • Understands and is familiar with the Honeywell values
  • Understands the importance of health and safety in the workplace
  • Good standard of ability with Microsoft Office applications
  • Minimum of an Associate’s degree in business or a related field
  • Minimum of 2 years’ experience in a Customer Services environment
  • Must have completed Post-Secondary education
  • Experience working in a multi discipline team
  • Six Sigma Greenbelt or higher Certification
  • Preferred Bachelor’s Degree
  • Preferred minimum of 5 years’ experiencing management/supervisor role
55

Order Management Specialist Resume Examples & Samples

  • Act as primary liaison between customers and the Customer Service Department
  • Responsible for all facets of assigned customers
  • Process fax & e-mail inquiries and orders
  • Resolve e-mail, fax and telephone issues with customers regarding inventory availability, terms, delivery or any other question or situation a customer may inquire about
  • Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner
  • Work with the Business Systems Coordinator/ Manager to ensure that accurate customer information is maintained in SAP
  • Stay current with inventory levels and requirements
  • Responsible for making sure any customer account changes are communicated to the Business Systems Coordinator/ Manager
  • Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with impeccable customer service
  • Review and maintain customers open orders on a daily basis
  • Keep manager informed of all changes, issues and potential concerns of all customer accounts
  • Work with warehouse or supply chain personnel as needed to ensure customer requirements are met
  • Complete all customer or staff requested reporting
  • Investigate and resolve service issues reported by customers or as requested by Inverness staff, and coordinate resolution with manager
  • Develop and maintain customer and support staff relationships
  • Work in compliance in compliance with Alere NA QMS and Quality Policy requirements
  • Must be proficient in MS Word, Excel and Outlook
  • Must have good keyboarding and typing skills
  • Must be detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
  • Must be able to effectively collaborate with others
  • Must be able to communicate professionally
  • Must be able to work independently and on a team
  • Must be able to work effectively in a fast-paced environment with shifting priorities
  • High school graduate or equivalent combination of education and experience preferred
  • Some college coursework in business, accounting or related field preferred
  • SAP or other ERP system experience a plus
  • Customer service experience in the healthcare industry preferred
56

Turkish Speaking Order Management Specialist Resume Examples & Samples

  • Why you should join
  • Handle customer complaints using the appropriate tools
  • Proficiency in Turkish and English language
  • Effective and professional verbal and written communication
57

Order Management Specialist Resume Examples & Samples

  • Flexibility in ways of working, excellent interpersonal skills, project co-ordination experience, and the ability to work efficiently with all levels of staff will be more then beneficial
  • Also ability to troubleshoot, strong communication skills written and verbal will be needed in this position
  • This role requires business level English language skills, and any other European language skill will be an advantage
58

Order Management Specialist Resume Examples & Samples

  • Provide engineering support in the area of hydraulic system / component design and development
  • Independently evaluate, select, and apply standard engineering techniques, procedures, criteria, and judgment to assignments
  • Define component specifications
  • Develop and execute validation test plans at the component and system level
  • Interface with engineers, CAD designers, technicians, and cross-functional team members
  • BSME or related degree with a strong emphasis in hydraulics
  • Minimum 3 to 5 years of experience in hydraulics engineering
  • Microsoft Word, Excel, PowerPoint, and Project
  • 5 to 10 years of experience preferred
  • Experience designing hydraulic systems for marine / corrosive environments (i.e. salt water)
  • Aluminum and stainless steel material selection
  • General knowledge of production methods and process requirements as they relate to typical marine drive component manufacturing
  • Boating experience
59

Order Management Specialist Resume Examples & Samples

  • Be a part of an organization where the awesome company culture revolves around what our products stand for--active and healthy living
  • Join a company dissatisfied with the status-quo and set on redefining how people think about work. At Life Fitness gym
  • Ensuring that all quotes submitted by the Sales team have all required paperwork and contain accurate and available part numbers
  • Confirming all quotes submitted by the Sales team are complete and have available part numbers
  • Converting quotes into Oracle and confirming the order with customers to ensure accuracy, as well as to obtain any special instructions regarding the order or delivery requirements
  • Proactively ensuring that orders move through the system efficiently and working cross-functionally to troubleshoot any order-related issues that may arise (e.g. changes in product, product availability, and/ or procedure)
  • Effectively communicating with the inside and outside sales representatives regarding the status of orders and keeping
60

Order Management Specialist Resume Examples & Samples

  • Join a company dissatisfied with the status-­‐quo and set on redefining how people think about work. At Life Fitness gym bags are just as common as coffee mugs, our product showrooms double as employee gyms, group workouts are a staple of the lunch hour, and that's just the beginning (HINT: read about our newest venture, inmovement)
  • Work out of our global headquarters in Rosemont, IL; located just outside of the City of Chicago limits, blocks from I-­‐90, I-­‐94, I-­‐290, and the CTA Blue Line's Rosemont Stop, our headquarters is easily accessible from both city and suburbs, public transportation and car (we have ample free parking)
  • Proactively ensuring that orders move through the system efficiently and working cross-­‐functionally to troubleshoot any order-­‐related issues that may arise (e.g. changes in product, product availability, and/ or procedure)
  • Effectively communicating with the inside and outside sales representatives regarding the status of orders and keeping accurate records of all communication
  • Participating in weekly team meetings to ensure that all members of the internal team are sharing information to improve overall efficiency and effectiveness of Order Management organization
61

Order Management Specialist Resume Examples & Samples

  • High level contracts administration role based in Pyrmont
  • 12 month fixed-term contract position available in fast paced global organization
  • Native Japanese language skill and business proficient English is mandatory
62

Channel Order Management Specialist Resume Examples & Samples

  • Assist the channel sales team in deal construction and closure
  • Work cross-functionally with all operational teams including sales, channel, and legal to review and ensure no adverse financial or legal implications associated with orders and agreements
  • Coordinate with various teams across the Revenue Operations organization both internationally and domestically as it relates to Order Processing, Collections, Revenue Recognition and Billing-Support
  • Reconcile and resolve inquiries between sales and billings in our various systems
  • Provisioning services for customers purchased through the Channel
  • Potentially work directly with our partners as it relates to order questions, onboarding, etc
  • Ability to optimize, build out and scale the Channel Order Process
  • Help with additional projects and tasks related to Finance as they arise
  • BA/BS from a top college or university (Business Administration, Finance, Accounting – a plus)
  • Minimum 2-4 years experience in Revenue Operations, Channel Operations or similar
  • Prior billing, order management, collections, operations experience is essential
  • Familiarity with Salesforce, Zuora, and/or Netsuite – a plus
  • Familiarity with basic channel models and practices
  • Must be self-motivated, a team player, reliable, and organized
  • Strong verbal, written communication skills and ability to deal with conflict resolution
  • Ability to learn and grasp new concepts quickly as well as multi-task
  • Strong system and data flow knowledge. Ability to learn and adapt to new flows and software technologies
  • Strong analytical, research, problem solving and evaluative thinking skills
  • Acute attention to detail and well developed organization and time management skills
  • Well-developed sense of urgency and follow through
  • Team-oriented approach – can effectively lead a project or participate as an effective team member as well as work cross-functionally with other organizations
  • Strong work ethic, including the ability to work independently, but also knows how to have fun while doing it
63

Sales Order Management Specialist Resume Examples & Samples

  • 3 to 5 years of order management or order admin experience
  • Experience using an ERP system (preferably SAP)
  • Experience with EDI
  • Experience supporting sales from small to large, national retail chains and/or distributors
  • Must be detail oriented, and able to work under tight deadlines and with a sense of urgency
  • Outstanding follow-through, time management and planning skills to deliver results
  • Able to work in a dynamic, fast-paced environment as market develops in unpredictable ways, producing high quality work and projecting a positive attitude
  • Intermediate to Advanced Microsoft Excel skills
  • Experience with direct import
64

Order Management Specialist Resume Examples & Samples

  • Processing and verification of phone, email, EDI, and faxed customer orders in a professional and courteous manner
  • Perform the release of all product orders to the appropriate distribution center for shipping upon completed verification of shipment eligibility
  • Verify pharmacy product eligibility for risk managed product orders
  • Verification of valid ship-to licensing (inclusive of name, address and license expiration) for every product order
  • Creating Return Material Authorizations for direct and third party returns
  • Creation and mailing of patient return authorizations and outbound packages
  • Identify inaccurate and/or incomplete orders and follow up with the wholesaler/pharmacy to resolve
  • Required to maintain knowledge of company products
  • Responsible for a basic understanding and proficiency in all database functionality
  • Maintain daily quality standards of minimal order entry errors
  • LI-JK1
  • Must have High School diploma, college degree preferred
  • Must complete all job responsibilities in an accurate and timely manner
  • Basic Proficiency in Microsoft Office Suite (Excel, Outlook, Power Point, Word)
  • Data entry experience in a telecommunications environment preferred
65

Order Management Specialist Resume Examples & Samples

  • Responsible for daily/monthly audits of all Compliance reports
  • Work with Sales and Collections assisting in account reconciliations for customer billing investigations and disputes
  • Possess strong level of expertise in SFDC Application
  • Establish strong relationships with Sales, Renewals, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources as appropriate
66

Order Management Specialist Resume Examples & Samples

  • Accurate management of all retail channel, corporate, and sample orders
  • Communicating order confirmation, ship date, and tracking information to customers
  • Partnering with the Fitbit Warehouses, Logistics and Operations teams to ensure timely delivery of all orders
  • Providing reporting to external customers and internal business partners on open orders, shipments, backlog and returns
  • Investigating and resolving all shipping issues including short-ships, damages, mis-shipments and lost goods
  • Coordinating with the Finance and Accounting teams on all billing and returns issues
  • Working with the Sales Team to collaboratively forecast and plan customer shipments
  • 2 to 5 years of order management experience; preferable to have experience supporting sales to large, national retail chains
  • Experience using an ERP system
  • Experience with EDI recommended but not required
67

Senior Sterling Order Management Specialist Resume Examples & Samples

  • At least 2 years’ experience in implementing Sterling Commerce products, Retail Supply Chain implementations and system integrations
  • At least 2 years’ experience in web technologies and services, including XML, HTML, and Hypertext Transfer Protocol (HTTP)
  • At least 2 years’ experience in Object Oriented (OO) programming languages such as Java
  • At least 1 year experience in a lead consultant/developer role, working on complex projects
  • English: Basic Knowledge
  • At least 3 years’ experience in implementing Sterling Commerce products, Retail Supply Chain implementations and system integrations
  • At least 3 years’ experience in a Lead consultant/developer role, working on complex projects
68

Order Management Specialist Resume Examples & Samples

  • Establish and maintain communication with the appropriate individuals throughout the process (OTR Regional Mgr, Install Specialist, Logistics, Installation coordinator, application coordinator, Finance,OFS)
  • Order Entry and backlog quality. Implement changes as required for each project followed. Optimize Sales transfers
  • Monitor the Customer Plan versus actual to pro-actively cooperate with Customer Order Fulfillment
  • Ensure orders validation, compliance and approvals before Order Entry
  • Confirms customer requested date and Plan. The Backlog management
  • Reviews Weekly Business Sales
  • Daily follow up of customer credit documentation and inventory
  • Give shipping and billing instructions in accordance with contracts terms and conditions
  • Follow shipment, installation, application via reports
  • Proactively working on transport and warehouse costs optimization
  • Business/Logistic degree
  • Previous experience in project management or order management
  • Fluent English and Romanian language
  • Customer Satisfaction Oriented
  • Ability to prioritize tasks
  • Lead
  • Committed to deliver
  • Ability to use Systems and work in a matrix environment
  • Good Understanding of the OTR process
  • Ability to keep contract moving forward
  • Good Product knowledge
  • Excellent Verbal and written communication
  • Transportation & Customs
  • EOM, Oracle, Active backlog tool
69

Order Management Specialist Resume Examples & Samples

  • Fluent Italian Language Capabilities
  • Minimum 4-5 years of professional experience in order and export management
  • In depth knowledge of computerized order management processes, SAP and/or ORACLE BPCS, CRM or similar experiences
  • Technical & Tool Competencies
  • TECHNICAL COMPETENCIES
  • Basic knowledge of Eaton’s and competitive products and services
  • Proficient in creative problem solving, conflict resolution, and managing priorities
  • Strong analytical skills required to enter, document and manage orders and customer issues
70

Order Management Specialist Resume Examples & Samples

  • Receive routine orders for a variety of blood and pharmaceutical products and transfusion-related supplies. Responsible for proper documentation and implementation of all orders received by phone, fax or other sources. Responsible for proper documentation of returned orders, credit memos, inquiries and complaints. Make follow-up calls if product needs cannot be met as expected
  • Maintain positive and professional communications, both internally as well as externally to provide regular product/service information and follow-up; promote teamwork. Establish priorities and make decisions within prescribed parameters while working in a team setting
  • Facilitate increased utilization of all products through stocking programs, rotating stock from small to large users, allocating orders based on demand-time of need-product shelf life and product availability.)
  • Determine most economical method of transportation for hospital shipments to meet customer and patient needs
  • Assume lead responsibilities when designated by supervisor
  • Additional responsibilities
  • 1) Coordinates/manages HLA requests and shipments
  • 2) Tracks and coordinates autologous and directed shipments to ensure products are available as required by patient’s surgery
  • 3) Acts as Returns Team member
  • 4) Assists management with review of credit authorization process
  • 5) Coordinates/manages requests for research and teaching/IRB
  • 6) May perform hospital visits with Sales staff
  • 7) Coordinates activities with the various labs to ensure timely completion of all special orders
71

Order Management Specialist Resume Examples & Samples

  • Schedule Simple / Simple+ Orders in ICOMS and CRM tools
  • QC All Simple / Simple+ Sales Order Entry Data (Sales package)
  • The OMS I will handle all Orders, both Simple and Simple+ as defined by Cox Business (e.g. CBI, VoiceMgr, video and IPC)
  • Assists the Sales Department with all orders from initial sale through submit order
  • Pull, review and breakdown Customer Service Record (CSR)
  • Obtain additional Contact Information (Tech, Billing, BAA, Primary, Vendor, etc.)
  • Perform or drive OMS, ICOMS data base clean up tasks completion (resolve discrepancies) during the proposal development process to drive greater order accuracy
  • Obtain property owner information and submit Building Access Request
  • Enter all post-sales information into tracking system as appropriate
  • Fields and reviews customer inquiries, problems, requests, and suggestions; works with Order Manager(s) to determine appropriate solutions and/or responses
  • Communicates relevant information to all internal team members, such as change in schedule dates
  • Manage Incomplete Queue and resolve “change required” or rejected orders
  • Enter provisioning details into OMS (DTW, DL, Account Codes, etc.)
  • Provides and understands unique servicing needs of Enterprise customers (i.e. customer specific ordering forms)
  • Assists MACD with product conversion orders to drive greater accuracy
  • Assist sales with ICB unique proposal creation
  • Excellent interpersonal and customer service skills, the ability to work independently and as part of a team
72

Order Management Specialist Resume Examples & Samples

  • Secondary / high school or above
  • Typically one year of experience in related field
  • SAP experience a plus, but not required
  • Ability to interact professionally with peers
  • Reliable and able to work under pressure
73

Order Management Specialist Resume Examples & Samples

  • Five (5) years customer service experience
  • Proven SAP competency or similar ERP system
  • Microsoft Office competency with outstanding Excel skills
  • Attention to detail to ensure quality, efficiency, integrity and compliance with internal controls and policies
74

Order Management Specialist Resume Examples & Samples

  • "Effectively communicate both internally & externally
  • Proficiency in speaking and writing English
  • Should be able to work under pressure
  • There would be a need to over-stretch to manage volumes
  • Understanding of Financial Markets, company structures and detail-oriented. Basic computer knowledge is mandatory, such as Microsoft Office
75

Order Management Specialist for Dach Countries Resume Examples & Samples

  • Adhering to the procedures in compliance with NCR policies
  • Reconciliation and Reporting that covers monthly verification of order and revenue data, providing corrections and clarifications to reported results
  • German
  • Have a strong sense of accountability, customer focus and goal orientation;
  • Already gained some professional experience in a multi-country company or outsourcing services;
  • Possess basic accounting skills, as an asset
76

Order Management Specialist Resume Examples & Samples

  • Accountable for meeting and maintaining defined standards for quality and productivity
  • Manage internal customer queries and communication in a professional and service-minded manner ensuring
  • Be a team player and ensure that internal and external customer's requirements are met - attend team meetings
  • Responsible for online Maintenance, Lapsing of subscriptions and access related issues
  • Support billing team in validating online invoices and portals
  • Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times
  • Meet agreed volume, service and quality targets
  • Graduate/post-graduate in related field such as commerce or accounting
  • Good working knowledge of computer systems. Knowledge on SAP, Sales force is an advantage
  • Ability to work independently on multiple activities, showing appropriate level of prioritisation and escalation skills
  • Should be flexible working in night shifts
77

Work Order Management Specialist Resume Examples & Samples

  • Monitor work orders (WO) from initiation to completion within various work order platforms
  • Coordinate with Pest Accounting and credit to resolve billing and dispute issues
  • Daily exporting and importing of information
  • Must be detail oriented and able to work under tight deadlines with a sense of urgency
  • Intermediate to advanced Microsoft Excel Skills (especially functions) V-Lookups, Concatenate, Text to Column, csv file formats
  • Experience manipulating data sets and data mergers
  • Strong organizational skills with the ability to manage multiple tasks simultaneously
  • Proven ability to communicate professionally with customers; both verbal and written
  • Proficient typing skills with a high level of accuracy
78

Order Management Specialist Resume Examples & Samples

  • LI-SH1
  • Must have experience in Customer Service
  • Excellent Customer Service and/or Call Center skills
79

Order Management Specialist Resume Examples & Samples

  • Process all incoming orders via email and fax
  • Device Management for new installs, add-ons, returns (de-installs), and replacements
  • Order Closure including returns, lost devices, etc
  • Assist in reconciliation of device inventory and invoices
  • Minimum 2 years of experience in order and device management or equivalent combination of related experience and education
  • Basic knowledge of the following
80

Order Management Specialist Resume Examples & Samples

  • Manage orders in a timely & accurate manner adhering to Requested Arrival Date (RAD) compliance and performing due diligence on incoming orders to ensure all data points are valid (Price, UOM, MOQ's, etc)
  • Investigate and resolve all non-compliance fines in a timely manner while ensuring only valid non-compliance fines are being accepted. Recommend opportunities for improvements
  • Conduct root cause analysis to drive EFO (Error Free Order) for assigned customer portfolio. Report out to the appropriate stakeholders on progress towards month end targets and enforcing Clorox Policies and Procedures in an effort to drive operational efficiency and increase EFO (Error Free Order) Metric
  • Partner with internal/external stakeholders to drive improvements to OTC processes
  • Participate in Quarterly ICC Compliance Self- Assessment
  • Actively update and maintain customer profiles
  • Motivation and Commitment: Take ownership of personal development
  • Planning and Organization: Ability to manage workload and bring close to projects
  • Interpersonal Relations: Able to cooperate with and work effectively on cross-functional team and good problem solving skills
  • Adaption & Flexibility: Demonstrates flexibility in a changing work environment, and demonstrates confidence and personal drive to obtain desired results
  • Communication: Strong, clear and concise verbal and written communication skills with internal and external partners
  • Analytical & Decision-making: Demonstrates ability to isolate core issues, communicate risks and opportunities to managers within a timely manner, analyze data, and maintain clear decision criteria when making decisions; demonstrates sound judgment and logical reasoning
81

Order Management Specialist Resume Examples & Samples

  • Fluent German Language Capabilities
  • Good English capabilities
  • Minimum 2-3 years of (preferably electrical industry) customer service experience
  • Drive for results and collaborative style
  • Excellent Communication and Interpersonal Skills (Written and Verbal)
  • Maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude
  • Teamwork, networking and continuous learning skills
  • Adapting change and process improvements
  • Good organizational and computer skills required to manage and organize high volume and diverse transactions
82

Export Order Management Specialist Resume Examples & Samples

  • Coordinate with internal departments to ensure orders ship on time
  • Manage Intercompany stock transfers and customer drop ship orders
  • Willing and capable of supporting management on small projects
  • Manage booking process with freight forwarder to meet customer delivery requirements
  • Communicate logistical information to customers and regions
  • Generate and approve required export documentation for all shipments
  • Familiarity with Grace export routing guide and Amber Road
  • Expertise in International Inco Terms and revenue recognition process
  • Ability to integrate information and make decisions in support of business goals
  • Ability to effectively interact with internal and external associates
  • Advanced computer skills required in Microsoft Office suite
  • BA/BS in business or related field, or equivalent work experience
  • Minimum of 3 years in sales, order management, logistics, or other relevant experience
  • ERP experience, SAP highly desired
  • Demonstrated knowledge and professional work experience in Export and /or Import capacity
  • Experience working in a manufacturing company
83

Order Management Specialist Resume Examples & Samples

  • Prior experience in Logistics, Process roles
  • Experience working in logistics, materials management, warehousing and distribution, or supply chain management
  • Demonstrated ability to work effectively in a cross-functional, global team environment
  • Capable of working under pressure and available after normal business hours
  • Basic knowledge of Financial or Accounting
  • Ability to communicate using English
  • Ability to prioritize and manage many immediate customer needs
84

Order Management Specialist Resume Examples & Samples

  • Validate purchase order information and process transactions utilizing SAP CRM
  • Assist partners and customers to resolve issues and process a high volume of queries and transactions
  • Provide timely updates to partners and customers on order and delivery issues
  • Manage the returns /cancellations process for partners and customers
  • Ensure a smooth flow of communication with internal departments that order-to-cash work directly with
  • Serve as an escalation point to raise order processing issues and other issues that may impact the order-to-cash process flow
  • Participate in cross-functional projects as required, providing specific expertise
  • Develop in-depth knowledge on integrated processes and actively seek ways to obtain and share best knowledge
  • Efficiently execute direction from Supply Chain to move products from varying inventory streams
  • Adhere to and promote the culture based on the MBM® Guiding Principles
  • Must be flexible and able to work in a challenging and fast-paced work environment
  • Ability to work in a team environment as well as share knowledge and best practices
  • Ability to work across functional groups to drive continuous improvement of the Supply Chain in support of market segment objectives
  • Excellent oral and written communication skills to communicate effectively with internal and external customers
  • Strong organization and prioritization skills; ability to quickly adapt to changes in workload requirements, efficiently structure responsibilities and work independently
  • High level of critical thinking and decision-making skills to solve supply/demand issues with minimal supervision
  • Strong ability to process and review data completely and accurately in efforts to produce high quality work
  • Ability to present in a group setting and lead discussions
  • At least 2 years work experience in Order-to-Cash Management and/or Order Fulfillment
  • Proficient in Microsoft Excel and other Office products
  • Experience with ERP system
  • Experience with CRM or comparable solution
  • Supply Chain/Inventory management experience
  • Bilingual abilities (Spanish/English)
85

Order Management Specialist Resume Examples & Samples

  • Oversees all billings for Professional Services and Education in North America and Europe
  • Ownership of the related case queue for opportunity bookings
  • Maintains strict Sarbanes-Oxley (SOX) compliance controls and ensure that all deals are booked in accordance with the law
  • Organizes, processes and finalizes all billing queries and corrections for Professional Services and Education
  • Creates orders on request for specific product types and re-bills
  • Controls and manages distribution of Services billing reports and receipts
  • Processes monthly Education billing reports using internal and external Compliance methods
  • Responsible for data loads through internal and external systems
  • Ensures that creation of all orders and invoicing monthly are reconciled
  • Monitors expense reports and their related billing inquiries
86

Order Management Specialist Resume Examples & Samples

  • Tactical responsibilities impacts customer satisfaction, accurate sales forecasting and projected billing
  • Manage new incoming orders to ensure they flow appropriately through the system and the steps leading to delivery &and/or installation
  • Coordinate with furniture operations on order scheduling, backlog and order issues. Manage and resolve open order aging backlog
  • Run reports, track, manage, research and resolve open order issues for transactional and basic orders
  • Works collaboratively with cross functional teams, sales, project services, vendors and others
  • Troubleshoot and resolve order issues
  • Manage sales forecast/projected billing for transactional and basic furniture orders
  • Manage order management of special account assignments. Interface with clients
  • Prepare and distribute order status reports and weekly metrics
  • Assist Team Manager and Senior Manager, Order Management as needed on special project assignments
  • Cross trained on acknowledgement management and processing
  • Participate in special projects as SME as requested by Team Manager, Senior Manager or Director
  • Recommend process improvement to drive and support continuous improvement within the department
87

Order Management Specialist With Dutch Resume Examples & Samples

  • Validation of Orders and Pricing
  • To escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets
  • To provide Team Leader with timely and accurate reporting that captures performance trend metrics and actionable management
  • Results / Target driven
  • Self-motivated and willing to learn new skills
  • Excellent Customer Care skills
88

Order Management Specialist, Gap Brand Resume Examples & Samples

  • Problem Solving & Decision Quality: Able to use logic and methods to solve problems with effective solutions
  • Systems and Tools Acumen: Proficiency in Microsoft Excel, and have aptitude to learn technical applications quickly
  • Able to build effective relationships within the Inventory Management team
  • 1-2 years work experience, preferred
89

Order Management Specialist Resume Examples & Samples

  • Ensure the published rules and policies are strictly followed
  • Improve analysis and forecasting and support RUBIX sales analytis deployment
  • Further enhance performance KPIs
  • Suggest process and tools improvements to adapt them to business changes and/or to improve efficiency and effectiveness
  • Contribute to the Drop testing when required
  • Coach sales and partners in the execution of processes, tools and published business practices
  • Contribute to integration process (Brands, acquisitions, new sales, ....)
90

Order Management Specialist Resume Examples & Samples

  • Assist the Sales teams in addressing customer satisfaction inquires related to contracts
  • Process client contracts accurately and timely, and ensure company policies have been upheld
  • Respond to process & policy questions and effectively communicate requirements
  • Apply knowledge, skills and judgment to make moderately difficult decisions and resolve issues
  • Participate in new process development and process improvement projects as well as other ad hoc projects
  • Work independently on assignments and escalations that are diverse in scope, requiring seasoned judgment in resolving issues or in making recommendations
  • Challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, and formulate creative solutions or work-around based on that analysis
  • Establish strong relationships with Sales Operations, Accounting, Legal, Sales, Provisioning, Services, and other internal resources as appropriate
  • Excellent interpersonal skills; ability to articulate verbally and written, ability to think quickly
  • Ability to excel in a fast growing/fast paced environment, delivering accuracy while managing deadlines - adaptability is imperative
  • Ability to understand broader business and juggle multiple projects and tasks
  • Able to use Microsoft suite effectively
  • Bachelor degree or equivalent combination of education and experience
91

Order Management Specialist Resume Examples & Samples

  • Order entry – must be able to enter standard and custom orders ensuring all business rules are followed and carried out
  • Order Change – have a keen understanding of the order flow process to know what changes are viable and be able to make changes upholding the Business rules around them and enforce or seek approval to variations to those rules with appropriate authority
  • Order Inquiry – respond to inquiries regarding order status. Ability to understand order flow process to identify problem areas and resolve or advise
  • Problem Solve – be able to understand and assist with any issue regarding orders. Know who to contact for assistance or approval for variations to standards. Provide timely, thorough follow up to ensure resolution
  • Establish/Build Relationships – Establish and build relationships with Internal and External personnel and create ongoing relationships that ensure effective teaming and efficient business
  • Special projects – assist with any Customer Operations projects as needed
  • Must be able to work in a fast paced – at times stressful – environment
  • Ability to understand priority needs of the company and adjust when necessary or when directed
  • Self-motivated and be able to demonstrate initiative
  • Must be able to read and interpret instructions, policy, procedures, program information, etc
  • Ability to problem solve
  • High school graduate required
  • LI-DK1
92

Order Management Specialist Resume Examples & Samples

  • English Fluent
  • Arabic Language skills a plus
  • Preferred minimum of 3 years’ experience in a Customer Services environment, preferably with contract administration expertise
93

Order Management Specialist for Italy Resume Examples & Samples

  • Solution Order Management that covers order acceptance, order processing, setting up order criteria,
  • Processing order changes and cancellations
  • Invoicing that covers invoice preferences, validation of revenue recognition criteria, triggering invoices in the system
  • Archiving and record retention in accordance with NCR policies and NCR practices
  • Providing internal and external audit support as requested
  • Have a Bachelor’s degree
  • Speak at least good English and can easily and professionally communicate in
94

Order Management Specialist Resume Examples & Samples

  • Communicate DROP SHIP information/Expedited Orders to UPS
  • UPS/HD Tech/UR RA requests will take priority as return is in house awaiting processing
  • Direct customers to appropriate departments such as parts or customer service when required
  • Process accommodation requests with the approval of Lyle Smith
  • Bachelors degree in business administration and/or experience in equivalent
95

Temporary Junior Order Management Specialist Resume Examples & Samples

  • Responsible for all phases order processing and shipment execution
  • Responsible for maintaining flow of communication and information between Sales and accounts in areas relative to order flow and execution of shipments
  • Review quote exception requests and free flow items
96

Order Management Specialist Resume Examples & Samples

  • Provides proactive customer service and commercial support to internal and external customers for orders, order management and logistics which includes but is not limited to order clearing, ensuring compliance, coordination of delivery, negotiation of customer claims, complaint handling, arrangement of product substitutions and returns, initiation of billing, and internal and external correspondence
  • May also provide additional commercial support to the organization by performing standard and ad hoc customer data and pricing analysis as well as central customer data maintenance
  • Tracks, maintains and documents general and specific customer conditions (e.g. frame contracts and conditions, bonus agreements, EWS agreements)
  • Defines and ensures efficient processes in the ERP and Order Mgmt systems
  • Supports commercial projects. Maintains customer data according to EATON EMEA Customer Data rules and processes
  • EDUCATION /EXPERIENCE
97

Order Management Specialist Resume Examples & Samples

  • Strong knowledge of SAP and MS Office
  • Excellent level of English
  • Willingness to travel regularly at the start
98

CB Order Management Specialist Resume Examples & Samples

  • Provides Simple / Simple+ Sales support and order coordination for multi-markets
  • Coordinates medium to large and/or moderately complex projects under some supervision
  • Request ICOMS House Account (when required)
  • Enters customer order data and billing information into ICOMS and Order Management System (OMS) in an accurate and timely manner
  • Upload all required documents such as Order Package/Sales Package documents, IRR into OMS and submit CIR
  • Coordinates installation dates and times with dispatch and customer, schedules customer due date in ICOMS and OMS
  • Adheres to procedural and administrative aspects of customer installation
  • Ability to escalate and communicate customer needs to internal workgroup
  • Contact customer to review order details and accuracy and/or requesting updated documents or signature
  • Government contract and PO management and thorough understanding of Government and their process (i.e. state, local, county, federal and education)
  • Verify that the term and expiration in OMS aligns with DOB in ICOMS
99

CB Order Management Specialist Resume Examples & Samples

  • Provide Simple / Simple+ and Complex Sales Support to all Sales channels
  • Provides Simple / Simple+ and Complex Sales support and order coordination for multi-markets
  • The OMS II will handle all Orders, both Simple / Simple+ and Complex as defined by Cox Business
100

Order Management Specialist Resume Examples & Samples

  • Device management for new installs, add-ons, returns (de-installs), and replacements
  • Order closure including returns, lost devices, etc
  • Provide technical customer support during standard work week
  • Participate in off-hours/weekend support rotation as needed
  • Additional tasks as needed aimed at promoting comprehensive customer support
  • Minimum 2+ years of experience in order and device management or equivalent combination of related experience and education
101

Order Management Specialist Resume Examples & Samples

  • Minimum of 2 years of experience in administrative area
  • No relocation benefit is offered for this position. Candidates residing within a 50 miles radius of ENTER IN LOCATION HERE will only be considered
  • An associate’s degree from an accredited institution
  • Prior industrial /manufacturing customer service experience
102

Order Management Specialist Resume Examples & Samples

  • Strong attention to detail. Strong communication skills
  • Knowledge of supply chain, distribution and sales processes
  • Must be able to work well independently
  • Strong aptitude with Microsoft Excel and Outlook
  • Previous experience with SAP strongly preferred
  • Familiarity with Lean/Six Sigma practices a plus
  • Spanish bi-lingual a plus
103

Order Management Specialist Resume Examples & Samples

  • Address Dealer/National Account/Customer contacts, focusing efforts on problem solving and implementation of resolutions. Track results to address key concerns and spur department improvement efforts
  • B.S. degree in Business or Marketing acquired through formal education and 2 years of experience, required
  • Required Skills and Abilities acquired through prior knowledge, experience and/or on the job training includes
104

Order Management Specialist Customer Operations Resume Examples & Samples

  • Provide top tier customer service to ensure customer satisfaction
  • Manage orders in a timely and accurate manner adhering to RAD compliance (Requested Arrival Date)
  • Partner with team and other functions to identify ways to improve efficiency of the order to cash (OTC) process
  • Partner with Supply Chain to resolve issues, determine root cause and identify ways to improve to ensure top performance with customer and proactively reduce deductions
  • Cultivate and maintain positive relationships with customer and internal stakeholders
  • Participate in special projects (Ex: Fixed bracket pricing/TL Utilization)
  • Initiate and maintain regular dialogue with stakeholders (Ex: Sales, Manufacturing, Inventory Deployment, Distribution Operations) to resolve and prevent issues and to enhance mutual understanding of process
  • Contribute to Customer Operations best practices
  • Process customer orders within 48 hours of receipt
  • Communicate Service Issues to Internal and External Stakeholders on a timely basis
  • 15%
  • Actively deliver assigned metrics and drive out waste for customer portfolio
  • Prepare and participate in team and customer meetings
  • Navigation and research in SAP, customer's system (where required), 3rd party systems (where required), and Excel
  • 2+ years' customer service or related experience, ideally in a CPG company
  • Working knowledge of the supply chain and order management process
  • Working knowledge of Windows, Excel and Word
  • Strong interpersonal skills
  • Strong time management, organizational, and prioritization skills
105

Order Management Specialist Resume Examples & Samples

  • Drives Revenue maximization activities through data analytics
  • Drives simplification or automation of transactional activities within Order Management team
  • Process and manage deliveries to trade, service, and internal customers for the RLC-Asia operation in Singapore
  • Solves complex, high impact design/development problems
  • Designs and implements logistics strategies/processes in the area of order management
  • Responsibilities may be at the site level, regional or global
  • Responsible to ensure compliance to internal and external requirements and to enhance customer experience while optimizing cost & maintaining quality
  • Bachelors or Masters Degree or University Degree or equivalent
106

Order Management Specialist Resume Examples & Samples

  • Typically 6+ years experience in a customer service role
  • Excellent communication skills. Fluency in English and local language mastery
  • Advanced problem-solving and analytical skills
  • Developing mentoring and coaching skills
107

Order Management Specialist Resume Examples & Samples

  • Diploma/ Degree (in any field)
  • Typically at least 1 year experience in relevant field (billing, renewals, contracts, legal, banking and insurance)
  • SAP experience preferred but not essential - full training provided
108

Italian Speaking Order Management Specialist Resume Examples & Samples

  • Within the CSS organization the team has been put in place to enable Customer facing employees to spend the maximum of their time with the Client and help them throughout the whole Customer lifecycle. From Customer onboarding (Customer Master), through Installed Base Management, preparation of price proposals and service contracts to various sales reporting, the team provides solutions for GE businesses in various domains (fields)
  • Provide high standard order management to support to business stakeholders
  • Have key account alignment with full ownership
  • Be the first point of contact for the customers regarding status update of the order
  • Ensures that each request related to commercial operations is documented, compliant with established business controls and is processed in a timely manner
  • Advanced level Italian and English skills
  • Some working experience in customer service
109

Order Management Specialist Resume Examples & Samples

  • Accurately manage customer orders within Epicor to fulfil customer needs and expectations of our top-tier brands
  • Partner with team members and supporting functions to identify ways to improve efficiency of the order to cash (OTC) process
  • Collaborate with cross-functional partners to resolve issues, determine root cause, and identify ways to enable top performance of on-time delivery and case fill rate
  • Cultivate and maintain positive relationships with customers and internal stakeholders to support KPI's
  • Support import/export operations and customers international needs
  • Support warehousing operations by managing changes of customer orders and/or expectations
  • Allocate product to customers based on forecast accuracy, needs of business, and needs of customer
  • Facilitate product transitions through proactive and concise communication with the impacted stakeholders
  • Create and update process documents to ensure standardized processes within Customer Operations
  • Curiosity/Desire to create and learn new processes
  • Ability to self-manage workload, stay organized, prioritize well, and leverage technology to work with a remote manager
  • 2+ years of customer service or related experience, ideally in a CPG company
  • Experience working in MS Windows and the MS Office suite
  • Desire to proactively identify and resolve problems
  • Team player who fosters a results-focused and motivating environment
  • Experience working within an ERP (Epicor or SAP are a plus)
  • Familiar with EDI transactions that support the order to cash process
  • Medical device or healthcare industry experience is a plus
110

Order Management Specialist Resume Examples & Samples

  • Interface with business stakeholders and other teams to identify and resolve problems during the full order management cycle
  • Advanced level of the language of the supported region and English skills
  • Reporting skills
111

Senior Sterling Order Management Specialist Resume Examples & Samples

  • Demonstrated customer facing skills, with the ability to communicate effectively to business and technical audiences
  • Accurate, detailed knowledge of specified technology software and services and experience, with applicable consulting practices, methodologies and tools
  • Ability to maintain and expand technical and business knowledge, through study and on-site delivery experience
  • Ability to report self-assessment progress toward project goals, articulated in the SOW
  • Ability to gather and analyze complex technical requirements and handle technical objections, without assistance
  • Ability to lead and mentor others
  • Proven skills to demonstrate advanced features, functions and benefits in relation to the customer's environment and requirements
  • Demonstrated technical knowledge of the fundamental concepts, technologies, standards and methodologies associated with the solution set
  • Ability to perform installation, implementation, customization, operation, recovery, tuning and application programming
  • Demonstrated ability to provide knowledge transfer, within the domain of the project assignment. Preferred skills include the following
  • Web technologies and services, including Extensible Markup Language (XML), Hypertext Markup Language (HTML), and Hypertext Transfer Protocol (HTTP)
  • Application server architectures Java 2 Platform, Enterprise Edition (J2EE)
  • Experience with application development and system architecture design, working knowledge of Java and XML
  • Experience with Object Oriented (OO) programming languages, such as Java and C++
  • Demonstrated knowledge of java programming (Servlets, JSP, EJB, JDBC, Swing)
  • At least 8+ years of relevant work experience
112

Order Management Specialist Resume Examples & Samples

  • Responsible for contract review to ensure CLARCOR Industrial Air terms and conditions agree with customer order & Sales contract review and all details of the order are clear. When unclear, works with Sales to get correct information for order and enter into system
  • Book, proceed, and communicate all order types, ensuring a high quality of commitment and communication between customer, sales, supply chain, manufacturing, & shipping
  • Follow up on orders at all levels until order has been shipped and invoiced, ensuring that finance and inventory are impacted in the right way
  • Schedule orders to support the day-to-day manufacturing activities and oversee clean up backlogs
  • Meet metrics for order accuracy and # of orders booked
  • Identify proper shipping method(s) & calculate estimated freight for input onto order
  • Review drop ship reports to receive materials into the system
  • Run revenue recognition report & receive in system
  • Review reports to understand progress of orders booked
  • Communicate any special customer shipping, billing, packaging instructions to plant
  • Set up new customers in system
  • Enter customer pn to clarcor pn
  • Responsible for inputting all change orders and communicating to proper channels affected to meet customer need
  • Gatekeeper to ensure that all orders are entered accurately
  • Bachelor's degree from accredited college/university or high school/GED with a minimum of 4 years of experience in order administration or fulfilment operations support role
  • Order administration experience
  • Strong Systems experience in Oracle or other ERP software
  • Able to prioritize, multi-task, and follow through in a timely manner
  • Able to interact with all levels of organization
113

NA Ecomms Order Management Specialist Resume Examples & Samples

  • Facilitate and manage the Order Management End of Life (EOL) and transition process which includes but is not limited to
  • Working hand in hand with the OM EOL/Transitions customer support lead to identify, prioritize, communicate and manage all products that are EOL or transitioned
  • Help drive consistency, clarity and improvement to customer experience as it relates to transition options that are offered to a customer when their pn is no longer available
  • Demonstrate the ability to work on a wide range of tasks and strategic initiatives in support of customer experience initiatives
  • Manage the process of tracking and communicating to each impacted customer
  • Support the OM team in MX and in Morrisville with projects and business initiatives in support of customer experience
114

Senior Order Management Specialist Resume Examples & Samples

  • Act as first level, Tier 1, order management support to internal and external customers via phone and email
  • Monitor inbound EDI, email, and phone queues and respond to basic questions regarding order status, price and availability, tracking information, order confirmation/invoice reprints, etc
  • Triage, and escalate more complex scenarios to other Order Management Specialists, Sr. Order Management Specialists, or Management, as well as, Technical Support or other external departments
  • Process urgent inbound purchase orders and miscellaneous orders which have failed electronic entry
  • Ensure proper and concise documentation of inquiries and issues that come in to Order Management to assist with tracking of trends and turnaround time
  • Follow SOPs to ensure order adherence to SOX requirements and procedures set forth in ISO regulations
  • High School graduate with 4 years of experience in a customer service or support role or Associate's degree 1 year experience in a customer service or support role or Bachelor's degree
  • Superior telephone etiquette and an ability to deal effectively with internal or external customers, peers, and management
  • Excellent data entry skills to quickly and accurately review and input data
  • Ability to multitask in a fast paced, call center environment is mandatory
  • Able to prioritize workload effectively
  • Able to build a collaborative work relationship with different groups within the organization
  • Associates or Bachelor's degree is a plus
  • Experience with SAP and/or SFDC is a big plus
  • Customer Service experience within a medical device or manufacturing environment is preferred
115

Order Management Specialist Resume Examples & Samples

  • Follow assigned sales procedures as it relates to entering sales orders, sales order processing, RMA processing and sales order follow-up and delivery
  • Act as the order owner throughout the lifecycle of an order, from quote to invoicing
  • Research to include the ability to locate prior contracts and approval status of items being ordered
  • Act as a go-to person for the account executive to solve customer and order issues
  • Responsible for tracking the entire order process from quote request, order entry to shipping and invoicing
  • Work closely with Account Executives and Sales Management to understand customer order expectations, product configuration, requested delivery dates, pricing etc
  • Act as a liaison among sales/customer and the departments that fulfill/manufacture/notify/invoice all of the orders
  • Processes signed agreements or purchase orders received from customers according to company policy
  • Keeps account executives informed of all changes in status of their sales orders including: date of manufacture, shipment and installation
  • Responsible for mainting order tracking spreadsheets that are shared with and used by assigned account executives
  • Troubleshoot problems as needed to clear obstacles and keep orders flowing to the customer
  • Process return material authorization (RMA) documents for the return of EGMs to the factory
  • One to three years related experience
  • Oracle and Agile experience preferred
  • Working knowledge/experience with Microsoft Office
  • Ability to proactively manage multiple orders with multiple account executives
  • Ability to research and troubleshoot problems
  • Ability to prioritize and meet deadlines
  • Ability to use effectively many different independent systems in order to enter, track, research and follow up on orders and order requests
  • Ability to work effectively without close supervision; must be able to prioritize one’s own work (under multi-task conditions); and perform well under pressure
  • Basic math skills to include understanding discount percentages
  • Intermediate typing proficiency
  • Complete all required assignments in a timely manner with high standards of quality
  • Ability to configure gaming devices to suit customer needs
  • Ability to work with many different departments with follow through to ensure proper completion
  • Excellent written and verbal communications skills
  • Knowledge of Gaming Industry and regulations preferred, but not necessary
  • Must be flexible and willing to take on additional tasks as job requirements may change
116

Order Management Specialist Resume Examples & Samples

  • End-to-end order processing- performing quote and billing activities
  • Managing 3rd Party Provider approvals
  • Respond to client’s queries and cooperate closely with Account Teams / Product and Project Teams
117

Gehc-order Management Specialist Resume Examples & Samples

  • Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met
  • Establish and maintain communication with the appropriate individuals throughout the process (OTR Regional Mgr, Install Specialist, OTR Logistics, Installation coordinator, application coordinator, Finance, 6 Sigma...)
  • Order Entry and backlog quality. Implement changes as required for each project
  • Optimize Sales transfers. Fulfillment grounded on SCOT optimization
  • Own and update timely key dates using local operating mechanisms and reports
  • Set up contract review with Finance/OTR Regional Manager
  • Strong verbal and written communication skills
  • Ability to work in a fast-paced environment
  • Need to be able to prioritize
  • Proactively follow up on open issues
  • Basic accounting skills
  • Previous GE Healthcare experience a plus
  • Current or previous experience in a project management, customer relations or order management role
  • Previous experience supporting Sales or Service teams
  • Proven ability to build relationships with remote colleagues
  • Demonstrated aptitude and success in fostering solid, value-based relationships with internal and external customers
  • Ability to work extended hours & weekends during peak times of the year
118

French Speaking Order Management Specialist Resume Examples & Samples

  • Understand and fulfill all regulations of the internal policies of the company
  • University or Colleague degree or equivalent
  • Strong working experience in customer service
  • Logical thinking, analytical mindset
  • Experience in order management
119

German Speaking Order Management Specialist Resume Examples & Samples

  • Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification
  • Proficiency in German and English language
  • Effective and professional verbal and written communication – both with internal and external customers
  • Solid critical thinking, ability to act as a gatekeeper
  • Ability to work with remote teams
  • Customer service attitude
120

Order Management Specialist Resume Examples & Samples

  • Develop relationships with allocated factories to ensure inventory levels and production schedules meet dealer and company requirements. This includes analysis of stock levels for Complete Goods and Attachments, Factory Shortages / Overages
  • Research, analyse and respond to complex enquiries from staff, dealers and factories
  • Communicate effectively with dealers and company personnel regarding availability, location, specification and status of equipment
  • Provide adequate notice to all departments of new product introductions and changes (Production and Availability)
  • Provide feedback to dealers and company personnel regarding availability, location, specification and status of equipment
  • Ensure all manual Dealer Orders and Company Stock orders are entered into Corporate Systems
  • Monitor and action various reports (including but not limited to: Production Schedules, Availability Documents, Unsourced Order report, Unbilled Shipments, AOPS Validation, etc)
121

Order Management Specialist Resume Examples & Samples

  • Enter emailed or faxed sales orders from end user customers
  • Retrieve orders from partner portal and process
  • Verify pricing against customer contract or approved discount matrix
  • Verify availability of product
  • Coordinate with Purchasing to determine lead times when supply is not available
  • Exercise discretion to prioritize product allocations when supply is not available
  • Distribute preliminary pick plan to Shipping
  • Provide inside sales support, including interface with Credit, Purchasing, Logistics, and Sales
  • Answer customer inquiries regarding order status, product availability, pricing, and lead times
  • Troubleshoot customer issues, responding in timely manner
  • Enter new customers into ERP, ensuring all reporting fields are complete and accurate (such as industry)
  • Maintain customer files with contracts, purchase orders, and other information
  • Ensure compliance with company booking policy, including requirements that impact revenue recognition
  • High-energy individual with ability to work under pressure in a fast-paced, changing environment with a positive attitude
  • Strong time management skills to effectively prioritize daily tasks
  • Demonstrated initiative to resolve complex customer issues efficiently
  • Ability to work proactively and exercise judgment
  • Strong interpersonal and customer service skills
  • Ability to work with others in a professional, responsive and courteous manner
  • Ability to work productively in a cross-functional team environment
  • Strong system skills, including Microsoft Office
  • BS/BA degree in business
  • 5+ years of experience with account management and customer service in high tech environment
122

Order Management Specialist Resume Examples & Samples

  • Receive and generate all sales orders
  • Confirm all order shipment arrangements
  • Build and maintain relationships with Blue Buffalo Customers and Vendors
  • Coordinate and communicate exceptions in the sales order process
  • Verify billing with shipment and receipt sites within the Blue Buffalo Network
  • Monitor un-received invoices to ensure timely application of costs within the Blue systems
  • 2 years of experience in order management or accounts payable
  • Proficiency using Microsoft office applications including but not limited to MS Outlook, Word and Excel and SAP
  • Strong verbal and written communication and ability to communicate at all levels
  • Proactive, self-motivator, team player, works well with others
  • Must be able to work in an environment with free-roaming companion pets
  • Experience utilizing ERP, WMS, EDI and Excel systems preferred
  • Understanding of freight policies and procedures in regard to cost assessment and payables processing
  • Pet Parent Preferred
123

Order Management Specialist Resume Examples & Samples

  • Support sourcing and replenishment activities for order fulfilment of Purchase to Stock materials
  • Answer all questions and ensure correspondence with internal and external customers on all topics related to Order Management
  • Manage credit and returns
  • Manage customer formalities
  • Perform logistics distribution duties in compliance with current GDP as per annual GDP Training and local procedures’ (Core Imaging Only)
  • Bachelor degree (or high School Diploma export operations experience, or order management of freight forwarder operations experience) or equivalent experience
  • Bachelor’s degree in a logistics related field or equivalent experience
  • Operational logistics, import/export and/or customs expertise
  • Experience working in a compliant supply chain
  • Oracle order management experience
124

Export Order Management Specialist Resume Examples & Samples

  • Process and track export orders originating in Canadian and US RDCs, from receipt of order through delivery to foreign consignee. Maximize efficiencies within the E2E supply chain
  • Manage and optimize the logistics process for all export shipments under all modes of transportation, coordinating with customers and stakeholders across multiple international regions and time zones. Quote freight costs for air shipments, select and arrange bookings with freight forwarders, etc
  • Understand customer and partner with local cultures and customs to ensure a good working relationship and prevent business interruptions
  • Proactively stay current with export rules and regulations. Educate internal and external stakeholders (Sales force, customers, freight forwarding agents, distribution centers, etc) accordingly and introduce changes in processes. This includes pricing complexities, ordering and container requirements, lead time, diversion compliance, etc
  • Manage and improve documentation process, ensuring proper handling of documentation, compliance, banking stipulations, risk coverage, etc. Consider customer specific requirements (Letters of Credit, Certificates of Analysis, Certificates of Origin, Registration Data Base,) local requirements (Free trade agreements, document legalization) and international requirements (Multimodal Dangerous Goods Declaration.)
  • Work closely with product planners and DC Ops to ensure that product is available and aligned with booking and shipment logistics
  • Maintain hazardous training and certification. Export shipments containing hazardous materials require special attention and additional documentation
  • Partner with International Supply Chain, Sales, Clorox Subsidiaries, GTC, etc. on market/product launches
  • Communicate regularly with sales, customer, and other stakeholders on customer issues and opportunities. Recommend improvement opportunities to current exporting processes and procedures
  • Process damaged goods and short/overage shipment claims from receipt to settlement. Isolate root causes and decide corrective actions
  • Lead the sample request process
  • Coordinate cross-functionally to field extraordinary requests such as credit, payment, technical, training and export compliance issues and to handle extraordinary situations such as port closures or international political or natural disaster issues
  • Process Billing-only orders of product manufactured and shipped outside of Canada borders
125

Software Order Management Specialist Resume Examples & Samples

  • Validates and processes Software orders to meet cycle time and delivery expectations
  • Process Intercompany Credit Memos (ACT and Affiliates)
  • Interface with Affiliates when necessary for problem solving order issues
  • Support the software help desk inbox as required
  • Reviews customer operations and uses data and observation to determine methods to optimize processes
126

Order Management Specialist Resume Examples & Samples

  • Reviewing warranty orders, production, dispatch lists, and shipment schedules consulting with department leads to determine progress of work, schedule appropriate follow up, and enhance completion dates to efficiently execute resolution of warranty claims
  • Understand and coordinate open actions for customer-raised issues to provide support to the Warranty team
  • Influence without authority in a cross-functional work environment on behalf of warranty needs
  • Communicate clearly and effectively outstanding issues and status of warranty orders
  • Enter and manage customer returns and requests for warranty sales order lines
  • Fulfil warranty parts demand by picking and shipping hardware as needed
  • Identify and Resolve issues that are impacting procurement or delivery of parts
  • Be responsible for resolution of order issues related to warranty entries
  • Ensure accuracy of documentation including shipping, invoicing and customs paperwork
  • Follow all procedures according to Warranty policy with integrity and compliance
  • Alert managers quickly to significant customer issues
127

Order Management Specialist Resume Examples & Samples

  • Communicate Service Issues to Internal and External Stakeholdes on a timely basis -- 50%
  • Actively deliver assigned metrics and drive out waste for customer portfolio -- 15%
  • Prepare and participate in team and customer meetings -- 10%
  • Navigation and research in SAP, customers system, 3rd party systems and Excel -- 10%
  • 2 + years of customer service or related experience, ideally in a CPG company
  • Strong time management, organizational and prioritization skills
  • Team player who helps create a results focused and motivating team environment
  • SAP system experience a plus
128

Order Management Specialist Resume Examples & Samples

  • Responsible for quality and accuracy of order entry for product specialization
  • Assist as backup for other product specializations as needed
  • Follow Standard Operating Procedures and work collaboratively with other departments to insure Order Management timelines and quality of work meet or exceed Service Level Agreements
  • At least 2 years experience in Order Management, Contract Entry or Billing process and procedures
  • Detail oriented, well organized, and ability to multi-task in a results oriented business environment
  • Team player with strong communication and interpersonal skills
  • Excellent analytical, problems solving and troubleshooting skills
  • Ability to define problems, collect data, establish facts and draw conclusions
  • Experience in report generation, data collection systems and analysis techniques
  • Excellent communication skills on a formal, informal, written and verbal basis to all levels and departments
  • Posses an outgoing, positive attitude with strong work ethic and able to perform in a fast paced environment
129

Order Management Specialist Resume Examples & Samples

  • Fulfills orders, including order entry, administration, shipping and deliver of goods from receipt to delivery
  • Confirm and verify information on purchase orders, including pricing, products, Inco term, freight term, payment term
  • Coordinate with plant, demand, and S&OP on material availability and timely shipments
  • Manage and communicate third party logistic provider information to customers and plants
  • Process and track customer orders with third-party suppliers
  • Manage customer consignment order activities and perform monthly inventory reconciliation and ensure accurate monthly billing
  • Fulfills requirements for stock in transit customer orders including required documentation
  • Monitor imported finished goods for customer orders
  • Provide backup support to team members
  • Customer-focused
  • Excellent organizational skills and ability to manage and prioritize multiple issues simultaneously
  • Sense of urgency and ability to make critical decisions independently
  • Computer skills required including Microsoft Office
  • Bachelor degree business field preferred or equivalent work experience
  • Minimum of 3 years in sales, order management role or other relevant experience
  • Experience in a manufacturing company preferred
130

Order Management Specialist Resume Examples & Samples

  • Manages customer inventory levels from sourcing and logistics of finished goods to meet commercial objectives including all SAP coordination
  • Work with 3rd party logistics provider on equipment availability and routing
  • Manage and communicate with third party logistic provider information to customers and plants
  • SAP knowledge and expertise
  • Recognize challenges, escalates to appropriate business partners and recommends and participates in solution
  • Manage customer orders and bookings with third-party suppliers (Toll manufacturing)
  • Ability to problem solve independently
  • Advanced computer skills required in Microsoft Office
  • Demonstrated knowledge and some working experience in Export and /or Import capacity
131

Order Management Specialist Resume Examples & Samples

  • Generate Standard Sales Orders; Warranty Orders; RMA orders
  • Reports Tracking maintenance
  • Weekly Report Entity wise/LOB
  • Internal MIS update
  • SO tracking Report
  • Italian (Advanced or higher) - Mandatory
  • Has a hands-on approach
  • Knowledge of ERP – SAP, Siebel (preferred)
132

Order Management Specialist Resume Examples & Samples

  • Acts as liaison between sales, business operations and GBO to ensure all orders are booked, billed, invoiced and shipped correctly. Facilitates communications with other field organizations when necessary
  • Assists with sales management to ensure forecast and territory management accuracy. Researches and reports discrepancies in sales figures and communicates with sales teams to update information accordingly
  • Assists with territory assignment governance activities including; hierarchy changes, new hire support, opportunity reassignment
133

Temporary Order Management Specialist Resume Examples & Samples

  • Address Dealer/National Account/ Customer contacts, focusing efforts on problem solving and implementation of resolutions. Track results to address key concerns and spur department improvement efforts
  • Provide quick resolutions to dealer/customer needs with the goal of delighting the customer, indicating a high level of customer confidence
  • Maintain up to date contact management data and a call log to track performance and identify any problem areas within our business system that can be addressed through continuous improvement initiatives
  • Solve problems for dealers/ customers to increase sales and allow brand/ dealer personnel to focus on sales efforts
  • Enhance and improve flexibility to drive additional sales opportunities, whether through reduced lead-times, increased product availability, disposition of excess inventory, etc
  • Communicate across the brands to provide professional customer service to all dealers/customers and assist in reducing departmental costs by eliminating rework and dissatisfied customers
  • Plant communication and problem resolution with major focus on addressing re-promise issues, implementation of resolutions, and processing of order change requests in Hyster-Yale Order Management System (NOMS)
  • Through team efforts, identify other areas leading to customer dissatisfaction, and drive change efforts
  • Disseminate information and assist supply chain schedulers with potential resolutions for problems
  • Work with schedulers and plant to process order change requests in NOMS to the satisfaction of the plant and dealer network
  • Relay necessary feedback to plant personnel to maintain and support manufacturing build schedules
  • Review option percentages with master schedulers to advise of market trends and make adjustments as necessary to satisfy customer demand
  • Assist dealers and both brand management teams with accomplishing objectives and communicating ideas and information effectively
  • Use planning, organizing, time and project management in reaching solutions that will promote customer confidence in our organization
  • Communicate programs and opportunities in accordance with brand marketing objectives
  • Participate in special projects as assigned, improving efficiencies or processes in other areas of the supply chain as well as Marketing
  • Provide input to other areas of Order Management to assist in personal growth and development
  • BS degree in Business or Marketing acquired through formal education and 2 years of experience
  • Strong problem solving skills acquired through previous work experience and training
  • Excellent Customer skills acquired through previous work experience and training (2-4 years)
  • Project Management skills acquired through previous work related experience and training in Project Management
  • Strong Analytical skills acquired through previous work experience and training
  • Strong Order Management experience and understanding acquired through previous work experience and training
134

Order Management Specialist Resume Examples & Samples

  • Must function independently and possess organizational skills. Outstanding interpersonal skills in dealing with all levels of customers and staff (paid and volunteer )
  • Problem solving and analytical skills. Working knowledge of computers preferably with an Order Entry System, Excel, Microsoft Word and Outlook
  • Responsible for proper documentation and implementation of all orders received by phone, fax or other sources
  • Maintain positive and professional communications, both internally as well as externally to provide regular product/service information and follow-up; promote teamwork
  • Assist hospital personnel with inventory alternatives when requested products are unavailable within established guidelines and procedures that assist the customers and the patient
  • Negotiate product/service requirements while maintaining positive rapport with different types of customers via telephone
  • Determine most economical method of transportation for hospital shipments
135

Order Management Specialist Resume Examples & Samples

  • The OMS2 will handle all Complex Orders as defined by Cox Business. (e.g. multisite, national carriers, government, large retail, on/off & combination fiber, type II orders)
  • Coordinates medium to large and/or moderately complex Type II carrier projects under some supervision
  • Enters customer order data and billing information Granite and Order Management System (OSM) in an accurate and timely manner
  • Coordinates installation dates and times with dispatch, customer, and/or customer vendor, Carrier and Order Managers
  • Schedules and coordinates customer due date in OMS and with Carriers and Order Managers
  • Reviews customer inquiries, problems, requests, and suggestions; works with Order Manager(s) to determine appropriate solutions and/or responses
  • Ability to escalate and translate customer needs to internal workgroup
  • Requires basic knowledge of Windows based applications (Word and Excel)
  • Excellent interpersonal and customer service skills, the ability to work independently and as part of a team, ability to meet deadlines with attention to detail skills to work effectively with teams throughout organization
136

Order Management Specialist Resume Examples & Samples

  • Defines and ensures efficient processes in the ERP and Order Management systems
  • Bachelor’s degree (BS/BA) from an accredited institution
  • Excellent Italian and English
  • 2-3 years of professional experience in customer services related roles, preferably in Supply Chain, Logistics, Procurement or Order Management field
  • Knowledge of computerized order management processes, SAP and/or ORACLE BPCS, CRM and a good command of Excel would be a strong advantage
  • Demonstrated ability to take ownership of an assignment and customer satisfaction
  • Build and maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude
  • Adapting and driving change and process improvements
  • Exceptional organizational and computer skills required to manage and organize high volume and diverse transactions
  • Microsoft Office (Word, Excel, Outlook, PowerPoint, Internet Explorer)
137

Order Management Specialist Resume Examples & Samples

  • Bachelor degree (or high School Diploma and export operations experience, or order management of freight forwarder operations experience) or equivalent knowledge and experience
  • Bachelor’s degree in a logistics related field or equivalent knowledge and experience
  • Proven experience of operational logistics, import/export and/or customs expertise
138

Order Management Specialist Resume Examples & Samples

  • Bachelor’s degree or equivalent work experience required
  • Minimum of 1 year prior data entry experience required
  • Detail oriented relating to data entry, problem solving, and information/process analysis
  • PC proficient in Microsoft Outlook, Word, Excel, Access, and PowerPoint
  • Type 60+ words per minute
  • Have excellent interpersonal, communications, and customer service skills
  • Prioritize tasks and manage time to meet deadlines
  • Manage multiple tasks and high volume workload
  • Receive work direction from multiple people
  • Ability to thrive in a demanding, quick turnaround environment
139

Order Management Specialist Resume Examples & Samples

  • Proactively act to understand and solve customer needs and identify solutions to non-standard task/queries
  • Be the point of reference for customers for all types of commercial requests: solve complex, high impact problems
  • Assist in sales increase by proactive preparation and follow up of quotations, assists in clarification of price discrepancies
  • Arrange setting up of new part numbers, ready for customer order
  • Advise and select available products / part numbers for distributors – help in guiding them to available products
  • Proactively communicate in a timely manner with external customers about order status related requests
  • Accept and process sales order schedules and also discrete orders, following established business rules
  • Validate orders in the system against customer order reports on a weekly basis
  • Maintain accurate customer information in ERP systems and customer’s master profile
  • One or more additional European languages required
  • Minimum 2-3 years of customer service experience
  • Customer focused mindset
  • Team-oriented problem solving skills and corrective action methodology
140

Order Management Specialist Resume Examples & Samples

  • Enables the implementation of systems and business processes with comprehensive consideration of user requirements, system integration, project scope and timelines
  • Understands internal business operations in order to develop solutions to drive decision making
  • Elicits requirements by using interviews, document analysis, requirement workshops, business process descriptions, business analysis and task and workflow analysis. Formally documents requirements and manages approval process
  • Critically evaluates information gathered from multiple sources, identifies gaps, reconciles conflicts, and decomposes high-level information
  • Manages project timelines and priorities and drives team and self to meet established deliverables
  • Assists in the development of business cases, project charter, roadmaps, and prioritization of initiatives
  • Identifies areas for improvement. Develops, analyzes and reviews new and existing business processes, specifying requirements and identifying solutions which scale while insuring compliance is not compromised
  • Performs testing (SIT, UAT etc.) for key projects and on-going deliverables including identification and documentation of use cases, test scenarios and test scripts
  • Develops training material, process documentation, change management communication and material
  • Partners with and coordinates cross-functional review, discussion and communications
  • Works with various teams within IT, including development to ensure comprehension and feasibility of requirements
  • Operational experience from a functional perspective within Order to Cash
  • Ability to apply best practice solutions
  • Contributes to the development of innovative ideas
  • Works under consultative direction and pursues course of action to achieve desired results. Must be able to work independently with minimal direction
  • Solid appreciation for the importance of internal controls, as well as reporting requirements
  • Must have strong analytical skills to identify and interpret potential business process issues and problems. Strong problem solving skills
  • Strong project management skills in order to organize and implement business process solutions; ability to track and document project deliverables
  • Exhibit ownership of tasks and see them to closure. Self-starter, able to learn quickly and to multitask in a fast-paced environment
  • Ability to make quick, well-informed decisions to avoid project delays
  • Excellent attention to detail yet ability to understand the big picture
  • Results-driven individual who does whatever it takes to succeed and loves a challenge
  • Bachelor's degree or equivalent (Business, Accounting, Computer Science or related field preferred)
  • A minimum of 5 years’ experience in business analysis or similar type role
  • Strong analytical and judgment skills
  • Experience with ERP systems (SAP required)
  • Must have excellent written and verbal communication
  • Experience in business process consulting environment, implementing enterprise systems desirable
141

Order Management Specialist Resume Examples & Samples

  • Manage donation application queue
  • Processing product donation to qualified organisations
  • Manage all EMEA Power of Us requests, including communication with nonprofits on the status of their request
  • Respond to phone and email inquiries from sales and external customers regarding Donation and Discount Program. Route email requests to necessary Salesforce.org staff for response
  • Create and maintain adhoc reporting as needed
142

Order Management Specialist Resume Examples & Samples

  • Monitor overall shipping process flow from order creation to order shipment, identifying and resolving any potential or existing disruptions including delivery creation, backlog, and error correction
  • Monitor available stock levels in real time to effectively direct stockers to requisition appropriate materials and quantities while also tracking the out of stock materials and managing the partialing of orders
  • Manage urgent stock requests in conjunction with the shipping team to maintain efficient process flow
  • Train, mentor, and oversee activities of day/swing shift counterparts including generating applicable training documents, daily task lists, and pass downs
  • Modify backordered lines and full orders to ship from an alternate warehouse location as needed
  • Manually adjust inventory allocation when necessary to ensure FIFO (First In First Out) is followed and priority orders or shipped
  • Run, review, and sort accurate reports to for leadership to review
  • Research, gather, and analyze information related to unshipped orders within shipping systems for all of Scentsy’s Distribution Centers (DCs)
  • Monitor weather changes that would affect shipments or product, determine impacted regions and direct the utilization of ice packs
  • Manage shipping prioritization schedule to meet shipping deadlines, utilizing expedited shipping options if necessary, according to regularly scheduled transit times
  • Act as the key representative from the Shipping Department (e.g. answer any questions pertaining to shipping)
  • Process all employee orders and employee birthday orders systematically, process any necessary order payments, and coordinate with shipping to pick orders
  • Process and coordinate all interdepartmental orders, requests, and shipments systematically, pick product for orders, and accurately charge department as needed
  • Oversee expedited/escalated shipments
  • Perform all other assigned tasks and requirements as needed
  • 3+ years of experience in a shipping environment
  • Adjust quickly to a changing work environment
  • Adhere to all established procedures, policies and safety rules as outlined by the Company
  • Expected 40 hours per week; some overtime may be required
  • Strong understanding of shipping processes
  • Familiarity with UPS (United Parcel Service) transit times
  • Problem solver with ability to work in real-time for corrective action
  • Excellent systems aptitude and shipping software background
  • Ability to professionally handle stressful and moderately complex problems
  • Ability to efficiently perform multiple tasks
  • Ability to quickly and accurately enter data into computer
  • Ability to run reports, read reports and sort reports in accurate and readable fashions
  • Must have working knowledge of computers and all applicable software including Microsoft Office Suite, specifically Excel, SAP knowledge a plus
  • Ability to stay awake, alert, and focused during late night hours (as applicable)
  • Work is generally sedentary in nature, but may require standing and walking up to 10% of the time
  • Ability to occasionally bend, squat, stand, walk, climb, kneel, push and pull, reach above shoulder level, have both arms and legs accessible, and perform repetitive manual dexterity
  • Ability to frequently sit, read and comprehend, write, perform basic and complex calculations, communicate orally and occasionally reason and analyze
  • Ability to lift a maximum of 50 lbs
  • Occasionally work around moving machinery
143

Order Management Specialist Resume Examples & Samples

  • Order Change – have a strong understanding of the order flow process to know what changes are viable and be able to make changes upholding the Business rules around them and enforce or seek approval to variations to those rules with appropriate authority
  • Order Inquiry – respond to inquiries regarding order status. Ability to understand order flow processes so that identification problem areas can be highlighted as well as assist in resolution
  • Problem Solve – be able to understand and assist with any issues regarding orders. Know who to contact for assistance or approval for variations to standards. Assist in timely, thorough follow up to ensure resolution
  • Partner Management – Manage weekly calls and identify top needs of partners to assist them in effective performance. Train on general program and system processes
  • Communication/Customer Service – Provide professional and accurate responses to all inquiries and request for help, whether in writing or over the phone, on the same day request is received