Community & Social Media Manager Resume Samples

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Experience Experience
Phoenix, AZ
Community & Social Media Manager
Phoenix, AZ
Wyman-Harvey
Phoenix, AZ
Community & Social Media Manager
  • Partner with Retail and Product Management to create and execute promotions
  • Create & publish social content and to lead, execute marketing plans across all Social Media platforms
  • Improve the brand perception through the overall social media strategy
  • Strategize and execute social media initiatives based on marketing briefs and objectives
  • Manage program budgets and implementation teams
  • Provide competitor brand analysis
  • Organizes, prioritizes and manages multiple projects in a deadline-driven environment
Phoenix, AZ
Social Media Community & Content Manager
Phoenix, AZ
Pollich LLC
Phoenix, AZ
Social Media Community & Content Manager
  • Manage content workflow, including internal stakeholder and legal/compliance review
  • Analyze and generate management reports on social media and site performance
  • Work with internal and external partners to develop social marketing programs that activate the AIU brand message
  • Manage, moderate, and drive conversations on owned social platforms
  • Provide best-in-class social customer service to students and other social community members
  • Monitor effectiveness benchmarks for measuring the impact of social media programs. Analyze, review and report on effectiveness of campaigns to maximize results
  • Support development of images, infographics and other rich media
present
Dallas, TX
Senior Social Media & Community Manager
Dallas, TX
Schmidt, Moen and O'Keefe
present
Dallas, TX
Senior Social Media & Community Manager
present
  • Provide ongoing expertise and guidance in delivering the best selection of tools, team, and processes to deliver the best brand community possible for our players
  • Develop, implement, and manage near, mid, and long term social media and community strategies, including products supported by social/community, services offered, and resourcing plans for execution, including launch playbook for social and community initiatives
  • Manage cooperative coordination efforts with Zynga’s Marketing, Network, and Studio teams
  • Develop influencer programs, working with product teams (game studios) to successfully deploy
  • Manage moderator vendor team to successfully contribute to performance and financial targets
  • Build, develop, lead, and coach the Community Managers across multiple locations and functions
  • Establish and deliver against specific community engagement key performance indicators
Education Education
Bachelor’s Degree in Marketing
Bachelor’s Degree in Marketing
University of Delaware
Bachelor’s Degree in Marketing
Skills Skills
  • Good communicator with the ability to articulate a strong value proposition
  • Excellent interpersonal skills and ability to work with all levels in the organization
  • Attention to detail and high level of accountability are imperative
  • Demonstrated ability to distill Zynga corporate strategic goals into each element of defined strategy and key measurable indicators
  • Functional knowledge of global markets as it relates to providing brand community engagement, management, and development
  • Demonstrates in-depth knowledge and skills in management principles including strategic planning, impact analysis and leadership
  • Strong relationship management and solution selling skills
  • Strong background in service delivery, sales and technology
  • Strong organization, influencing, and communication skills
  • Metrics driven decision maker with very strong quantitative skills
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15 Community & Social Media Manager resume templates

1

Bilingual Social Media Community Manager Resume Examples & Samples

  • Bilingual in English and French is a must
  • 2-7 years in the field of social media marketing, digital marketing, and/or journalism
  • Solid understanding of social media and the digital landscape, with a passion for learning new social trends and channels
  • Ability to respond to marketing related inquiries in a way that fits the BMO brand and voice
  • Experience working with compliance, risk and privacy teams to implement social media strategy/tactics
  • Outstanding analytical skills and a curiosity to dig into the numbers
  • Superior communication, organizational, and project management skills
  • Proven ability to manage multiple priorities and stakeholders in a fast paced, deadline driven environment
  • Strong interpersonal skills and ability to understand a variety of stakeholders’ perspectives and priorities
  • Understanding of the banking industry is an asset
2

Junior Global Women s Social Media Community & Content Manager Resume Examples & Samples

  • Contribute to the publishing, moderation and ongoing engagement to relevant social platforms, in alignment with the global social media standards and guidelines
  • Work closely with the Social Media Community and Content Manager and cross functional teams like PR and Digital Content to build content designed to create passion and grow communities on and off the social platforms
  • Contribute to content development and management for your community and plan key initiatives with other social communities and internal stakeholders
  • Contribute to the development & production of social media campaigns to be handed off to local markets at seasonal marketing meetings, as well as on a monthly basis
  • Contribute to brainstorming sessions and content creation
  • Thinks like the brand, eats like the brand, speaks like the brand, and works out like the brand
  • Must have a working knowledge of existing social media applications like Twitter, Instagram, Facebook, Pinterest, Snapchat, and Tumblr, plus have a curiosity about what’s coming next
  • Interest in pursuing a career in social media marketing
  • Outstanding team player
  • Excellent written and people skills
  • Must be able to handle multiple projects simultaneously and have excellent personal organization skills and high attention to detail
  • Technical skills including Adobe Creative Suite are always helpful
  • Ability to be awesome
  • Having graduated August 2015 – June 2016
3

Junior Global Women s Social Media Community & Content Manager Resume Examples & Samples

  • Work closely with the Social Media Community and Content Manager and cross-functional teams like PR and Digital Content to build content designed to create passion and grow communities on and off the social platforms
  • Thinks like the brand, eats like the brand, speaks like the brand, and dresses like the brand
  • An interest in the world of sneaker culture
  • Having graduated in the time of August 2015 – June 2016
4

Women s Community & Social Media Content Manager Resume Examples & Samples

  • Get your hands dirty every day writing content, getting to know the communities on each platform, and being the face of the company online, while working with local markets to achieve the same
  • Support in the development of short and long-term social media strategy and campaigns for your respective community
  • Manage Reebok's global Women’s community presence and messaging across multiple platforms, listening and engaging with the community, and sparking online conversation
  • Work closely with Sr. Manager, respective business unit leads, and cross functional teams like PR and Digital Content to build content designed to create passion and grow communities on and off the social platforms
  • Lead content development and management for your community and plan key initiatives with other social communities and internal stakeholders
  • Ability to flourish within large corporation, but think like an entrepreneur
  • Excellent written, oral presentation, and diplomacy skills
  • Strong sense of professionalism & judgment in response to issues in the public social media space. An even temperament that allows for clear thinking and communication in times when swift action (or the diffusing of potential issues) is imperative
  • 2+ years of work experience in social media or digital marketing role, with a minimum of 3 years of general business experience
  • An unorthodox resume is smiled upon
5

Global Social Media Community Manager Resume Examples & Samples

  • Develop and drive global community management, publishing and messaging standards and stay abreast of social media trends, rapidly changing technologies, online competitor presences, and ongoing community dialogue
  • Manage Global data and insights learning agenda to best utilize social data to gain actionable insights, understand performance and learn about Citi’s social audience
  • Consult internal guidelines and outside resources to maintain a working knowledge of industry best practices. Utilize expertise to advise and counsel LOBs, regions and markets
  • Manage weekly strategic and thought leadership meetings for Global Social Community to ensure Citi is abreast of current platform product offerings and capabilities
  • For North American serve as Citi’s “face” on designated social media channels. Monitor, moderate, curate, respond to, and report on consumer conversations and engagement
  • Engage with Citi’s social community in North America on designated platforms to start conversations, drive engagement, and drive awareness of Citi’s products and services
  • Partner with Citi’s Social Servicing Team to assist with resolving customer inquiries and inform on upcoming publishing strategies that could impact audience engagement
  • Provide real-time marketing support and community management for NA Social team, as needed
  • Understand NA Social campaign and content strategies to manage publishing calendars and assets and publish content on a daily basis as well as engage with the social audience appropriately
  • Liaise with NA media agency to apply paid media strategies and optimization
  • Fluent in social media platforms – Facebook, Twitter, LinkedIn, Google+ – and tools such as Sprinklr, bit.ly, Radian6Marketing and/or Public Relations experience preferred
  • Able to interpret and communicate problems as opportunities and make recommendations accordingly
  • MS Office skills, especially Excel and PowerPoint
6

Social Media Community Program Manager Resume Examples & Samples

  • Define and execute community management strategy for the social media program to support REI's business objectives. Areas of focus might include: integration with marketing campaigns and brand initiatives, REI.com community (including Adventure Projects), driving UGC and product reviews, authentic presence on each platform, customer service and insights
  • Create a community management matrix that guides prioritization and decision-making. Establish clear vision to focus limited resources to drive business impact
  • Orchestrate program plans throughout cross-divisional planning, execution, and recap phases, including KPI-based analysis
  • Oversee customer service inquiries and ensures best experience toward resolution. Build strong relationship with customer service team
  • Oversee issue resolution in partnership with public affairs team
  • Responsible for analyzing program performance, optimizing program with insights and sharing results with stakeholders
  • Build internal relationships and educate key partners and broader organization on the role community management plays in meeting our business objectives
  • Shepherd creative development process for deliverables which support community management
  • Manage external agency and tool vendor relationships to optimum value for REI
  • Evaluate partnership opportunities and proposals for strategic relevance and business needs
  • Accountable for tracking the marketing budgets of all assigned programs and all associated components
  • Research trends, opportunities, threats, competitors and other factors that affect the social and community programs
  • Versed in outdoor industry products, trends and community. Passionate about a life outdoors
  • Reports to Manager, Social Media on the Integrated Marketing team
7

Social Media Content & Community Manager Resume Examples & Samples

  • Creative: Ability to have innovative and out-side the box ideas
  • Entrepreneurial attitude to grow and drive a business
  • Works well under pressure and adapts well to change
  • Excellent attention to detail and ability to manage a multitude of tasks simultaneously
  • Prior experience managing content for social media platforms including Facebook, Instagram, Youtube & Snapchat
  • Experience building, fostering and growing online communities and relationships
  • Strong knowledge of best practices on social media platforms, especially Facebook, Twitter, YouTube, Snapchat and Instagram
  • Basic design/ photography skills are a bonus
  • An interest and love of makeup is essential
  • An active involvement in blogging, vlogging is favourable
8

T Trainee Sports Social Media Community Manager Resume Examples & Samples

  • Knowledge of AP Style
  • Working knowledge of photoshop or editing software a plus
  • Passion for media, sports, social media content marketing
  • Experience with social media platforms and extensive knowledge of Facebook, Twitter, Instagram, Vine, Snapchat blog/microblog formats (Tumblr)
  • Team Player: organized, reliable, accountable
  • Multi-tasker - ability to work in fast-paced production environments
  • Willingness to think outside of the box, adapt to feedback and take innovative risk
  • Available on nights and weekends
  • Proactive
9

Social Media Content & Community Manager Resume Examples & Samples

  • 1+ years of experience working within the social/digital and agency space
  • Photography for hire
  • Personally active on social media, including but not limited to, Snapchat, Instagram, Facebook, and Twitter
  • Passionate about quality social media content development and photography
  • First-mover interest and experience with emerging social media platforms
  • Passionate and interested in the healthy way of life
  • Passion for social media marketing
  • Creative and thoughtful with social content
  • Energized by a fast-moving professional environment
  • Ability to be flexible based upon consistently evolving priorities and objectives
  • An interest and capacity for data analysis and insight development and the ability to effectively communicate emerging insights
  • A laser-focus on strategy and content that delivers on brand and business objectives
10

HP Social Media Community Manager Resume Examples & Samples

  • Drive and manage key content funnels for country-specific social channels including scheduling and posting to HP’s Twitter, Facebook, YouTube, LinkedIn Country channels (in local language)
  • Monitor channels including mitigating and escalating brand threats to HP management (hiding spam, profanity, etc.)
  • Possess deep understanding of social media technologies/platforms and content formats, including social networks, blogs, videos, and photo / GIF sharing
  • Excellent “native” written and oral communication skills in English and Dutch
  • Proactive, strong collaboration and can-do attitude
11

Social Media Community Manager Germany Resume Examples & Samples

  • Daily/weekly cadence of reviewing and driving quality checks prior to publishing posts
  • Engage and respond directly with fans and followers with a focus on building awareness, creating demand, and establish HP as a best-in-class social brand
  • Manage transcreation/translation process for local market relevancy for all posts across HP’s Country channels
  • Coordinate and manage bi-weekly Country editorial calendars across the Country channels
  • Prepare monthly reports on channel growth and content performance (in local country language)
  • Manage deployment of quick-turn paid social media placement requests
  • BA or BS degree in marketing, business management, design or related field
  • 1+ years of work experience in social media space with knowledge across key social channels/platforms including understand of social principles and practices
  • Excellent “native” written and oral communication skills in German
  • Strong deployment skills and high tolerance for ambiguity
12

Manager, Social Media Community Resume Examples & Samples

  • Ensure all social media platforms are updated and maintained consistently
  • Monitor and evaluate competitor activity in the social and digital space to adapt and modify short- and long-term programs as needed in alignment with company objectives
  • Ability to utilize editorial background with marketing experience to create, improve and optimize digital and social content
13

Community & Social Media Manager Resume Examples & Samples

  • Develop innovative and creative media content across social media platforms in line with brand and long term goals
  • Accelerate rapid growth of social media platforms including Facebook, Instagram, Pinterest, Twitter and YouTube
  • Report to SVP Brand and collaborate with marketing team and web partners to ensure a cohesive social media identity
  • Strategize and execute social media initiatives based on marketing briefs and objectives
  • Stay up to date and ahead of the game on marketing and industry trends
  • Adjust strategies and tactics on-the-fly to achieve campaign results
  • Leverage data and analysis to inform future strategies and identify opportunity
  • Partner with Retail and Product Management to create and execute promotions
  • Maintain and track all social media platforms to ensure maximum visibility and increase brand recognition
  • Deliver monthly reports with statistics, metrics and results for each account
  • Engage social media influencers and identify key partners on targeted platforms
  • Respond and engage with fans – providing a stellar customer experience with concise writing and strong voice
  • Additional duties as assigned, including events and travel as needed
14

Associate Community Manager, Social Media Resume Examples & Samples

  • Identify engagement opportunities across our social accounts
  • Collaborate closely with Customer Service to establish ownership over interactions
  • Strategize and build evergreen content—tap into culturally relevant moments to help shape content
  • Schedule and publish content across social channels daily, ensuring our brand remains top-of-mind for existing and prospective users
  • Identify can’t-miss social media engagement opportunities for the Old Navy brand
  • Innovate and iterate on existing social strategies to ensure a best-in-class social experience for Old Navy fans and followers
  • Become a master of the Old Navy voice, engaging with our social audiences
  • Help develop content that is emotive and exciting, while scaling to a global audience
  • Apply a social lens to existing brand content and messaging—tailor all items appropriately by channel
  • 2 - 3 years social media experience
  • Deep understanding of social media management tools
  • Exceptional writing skills with strong attention to detail, grammar, and tone
  • Experience working cross-functionally with an array of internal teams
  • Creative outlook with inspired brand content ideas
  • Elevated sense of humor, writing skills infused with wit and charm
  • Experience with Sprinklr, Curalate, Social Studio, and platforms
  • Flexible, with the ability to excel in a fast-paced environment
  • 4 years Bachelor’s degree required
  • Strong knowledge and passion for fashion, retail, social, and innovation
15

Community & Social Media Manager Resume Examples & Samples

  • Create & publish social content and to lead, execute marketing plans across all Social Media platforms
  • Set and ensure campaign targets and KPIs
  • Maximise our owned channels, plan strategies for our partners/assets social networks
  • Moderate conversations with the brand and engage with consumers on social media
  • Improve the brand perception through the overall social media strategy
  • Provide competitor brand analysis
  • Liaise externally with agencies to create marketing materials
  • Support PR and sports marketing with influencer strategy
  • Content creations skillset (adobe, InDesign, photography and editing)
  • Great insight and understanding of social media strategies
  • Latest trends within sports and fashion
  • Ability to analyse data to improve strategic decisions and implementation
16

Social Media Specialist / Community Manager Resume Examples & Samples

  • Manage brand’s existing social communities
  • Expand brand’s North America social presence and strategy across relevant platforms (Instagram, Snapchat, Facebook Live, Wishbone, Kik, etc)
  • Deliver a consistent social media voice for the brand that uniquely speaks to each social audience, targeting Millennial and Gen Z generations
  • Collaborate with the Brand team, internal parties (PR, Media, Legal, Shopper Marketing…) and all external agencies (Media, PR, Creative…) on establishing & maintaining the brand’s social media and engagement calendar to ensure cross-activity alignment
  • Coordinate monthly and weekly social content productions with the brand’s Social Content Creator
  • Define and implement real-time activations via daily monitoring of consumer conversations, social trends, influencers and the competition
  • Define and implement a reactive fan engagement and social influencer strategy, including UGC, advocacy and fan “surprise and delight” initiatives
  • Define and implement reactive fan dialogue and moderation strategy, featuring an active consumer service response plan
  • Work with agencies on the recommended paid social media content and social influencer strategies
  • Track weekly and monthly performance across channels
  • Bachelor of Arts
  • 2+ years Social Media Community Management experience at brand or agency
  • Familiarity with culinary arts, baking, creating foodie social content and strategies
  • Fluent Spanish is a plus
  • Existing social presence
  • Truly passionate about social media and all things digital
  • Truly passionate about the Mars Chocolate brands, with a strong desire to translate that passion on social and become the brand’s fiercest evangelist and advocate
  • A creative strategist, and team player, who thinks outside the box, can be quick to adapt, multitask, and move with the speed of social
  • Strong analytical skills, ability to translate data into clear learnings and actionable next steps
  • In-depth knowledge, passion for, and understanding of social media platforms at a creative, audience and technical level
17

Senior Manager, Social Media & Community Resume Examples & Samples

  • Develop and implement social media and community strategies and best practices across various social media channels (i.e. Instagram, Facebook, Twitter, Pinterest, Tumblr, Youtube, etc)
  • Communicate directly with users via social media channels including directing and responding to questions, engaging in conversation and being the voice of CrowdStar
  • Create and manage a loyalty/referral program to nurture our most influential users to drive interest in, and loyalty to our products
  • Partner with CrowdStar’s Customer Support team on social media strategy and messaging to users. Influence how we are handling Customer Support user inquiries
  • Work closely with Brand Account Management team to develop and execute promotional campaigns for brand partners like Michael Kors, French Connection, Nicole Miller and many others
18

Social Media Community & Content Manager Resume Examples & Samples

  • Manage, moderate, and drive conversations on owned social platforms
  • Create and execute day-to-day social media initiatives, including writing and posting diverse content and developing opportunities for engagement, across priority platforms
  • Provide best-in-class social customer service to students and other social community members
  • Contribute to and execute on brand editorial calendar for social and website channels
  • Collaborate with the marketing team to generate content ideas that align with business goals and marketing campaigns
  • Edit copy including email, press releases, blog posts and other website content as needed for brand voice and messaging and clarity, with a strong eye for accuracy, grammar and punctuation
  • Assist with social media strategy implementation to consistently grow audience and engagement across multiple platforms
  • Support development of images, infographics and other rich media
  • Analyze and generate management reports on social media and site performance
  • Manage content workflow, including internal stakeholder and legal/compliance review
  • Own and evolve the social voice of AIU
  • Manage content distribution across paid and organic platforms
  • Interpret analytics and use them to develop a social strategy and to offer nuanced feedback beyond "likes" or "follows”
  • Work with internal and external partners to develop social marketing programs that activate the AIU brand message
  • Monitor effectiveness benchmarks for measuring the impact of social media programs. Analyze, review and report on effectiveness of campaigns to maximize results
  • Optimize content and campaigns for mobile
  • Monitor trends in social media tools, culture and applications and apply that knowledge to increasing engagement and best practices on social media sites
  • Bachelor’s degree, preferably in journalism, communications, English or marketing
  • 3+ years in the digital marketing experience required
  • At least one year social community management experience required
  • Excellent writing skills as demonstrated in published pieces
  • Experience with tools and platforms used to track and analyze social and website performance metrics
  • Successful experience participating in cross-functional teams
  • Understanding of content management systems
  • Experience with Facebook Ad Manager/Power Editor preferred
  • Experience in search engine optimization preferred
  • Experience with Google Analytics preferred
  • Must be able to work in fast-paced environment, multi-task & prioritize assignments
  • Outstanding written and verbal communications skills a must with a pet peeve for typos and poor grammar
  • Demonstrated consumer orientation, passion for marketing, and strong storytelling abilities required
19

Community Manager / Social Media Manager Resume Examples & Samples

  • | Weight %
  • 50% Responsible for building audience within platform, planning and developing shareable content, participating and building relationships directly with fans and influencers, keeping the community engaged, and providing ongoing metrics tracking and optimization recommendations
  • 30% Develops platform specialization and provides informed strategic recommendations, leveraging online pulse to develop insights that drive program and messaging ideation
  • 20% Demonstrates an understanding of client campaigns and associated goals; works closely with Account to ensure that all questions are addressed and all relevant campaign materials are obtained
  • Exceptional interpersonal and written/verbal communications skills
  • Ability to work under tight deadlines and handle multiple tasks
20

Social Media Community Manager Junior Resume Examples & Samples

  • Conducting virtual and site classroom milBook application training for DoD personnel
  • Sharing milSuite best practices through use cases and proven models
  • Active contributor to blogs
  • Manage milSuite public social media
21

Manager, Social Media & Community Resume Examples & Samples

  • Manage and execute the overall social media and online community strategy to further strengthen engagement and increase brand awareness, including building an employee, executive and partner advocacy program
  • Collaborate with internal teams to lead the content strategy and produce a best-in-class social media/community content library that enhances and grows the Check Point brand around the world
  • Oversee day-to-day social media and community activities including planning and implementing a monthly editorial calendar, coordinating content to support daily posts, moderating online community discussions and responding to comments on the various social media platforms and to community inquiries
  • Define metrics and performance indicators to measure the success and impact of global efforts, and report on monthly performance metrics with clear, actionable insights
  • Create engaging social media campaigns (paid and owned) to support marketing efforts, including product, marketing or PR campaigns. Work cross-functionally with Sales, Events and Marketing teams and other areas to support their initiatives and to build a social-media-savvy culture
  • Educate teams on how to leverage the latest social platforms, tools, and technologies and manage social media and community team members by providing leadership, direction and guidance; provide appropriate coaching and mentoring for team members to help them achieve their full potential
  • 5-7+ years experience leading community and social media activities for a large technology enterprise company
  • Knowledge of the cyber-security market a plus
  • B.A. in communications, marketing or business preferred
  • Excellent communications skills, both written and verbal with a passion for storytelling through multiple media types
  • Strong quantitative skills and an affinity for testing, analyzing, and iterating
  • Thrive in a fast-paced and ever-changing environment with an ability to manage and work on multiple projects and initiatives with different (and often changing) deadlines
  • A deep understanding of different social platforms including Facebook, Twitter, Instagram, Snapchat, Periscope, YouTube, and LinkedIn. Working knowledge of Jive is a must; Proficiency in Adobe Photoshop is a plus
22

Community & Social Media Manager Resume Examples & Samples

  • Lead the development of a community and social strategy coupled with an execution plan that aligns with Infoblox marketing strategies
  • Manage program budgets and implementation teams
  • Conceive and implement programs to grow the Infoblox user community and social media presence
  • Respond to and help customers or identify resources within the company to respond to community queries in a timely manner
  • Write or curate social and community content, with engaging text, images and video content for platforms including Twitter, LinkedIn, Instagram, Google+, Facebook and other online communities
  • Build visibility and credibility by attending and moderating forums
  • Engage with and build relationships with customers, potential customers, key influencers, analysts and journalists relevant to Infoblox
  • Analyze community and social performance, listen to relevant conversations, provide insight to the company and lead improvements based on performance, online reviews and feedback
  • Optimize content to maximize traffic into community and corporate web site
  • Coordinate with Marketing, PR and AR teams to ensure brand consistency and program alignment
  • Liaise with product marketing, product management, support and sales to stay updated on new products and initiatives
  • Evangelize the Infoblox Community inside and outside of Infoblox
  • Experience in security and networking industries
  • Knowledge of digital marketing
23

Senior Social Media & Community Manager Resume Examples & Samples

  • Oversight and direction of the Social Media and Community Teams
  • Develop, implement, and manage near, mid, and long term social media and community strategies, including products supported by social/community, services offered, and resourcing plans for execution, including launch playbook for social and community initiatives
  • Develop and socialize success metrics for channels and initiatives
  • Institutionalize knowledge around content and creative best practices
  • Develop influencer programs, working with product teams (game studios) to successfully deploy
  • Collaborate with communications team on community and crisis response plans
  • Develop a reporting framework to measure short and long term success criteria including listening/monitoring as well as engagement/participation touch points
  • Build relationships with external parties including channels, agencies, and tech vendors/platforms to ensure Zynga is optimally positioned in a ‘most favored partner’ status
  • Establish best-in-class credibility with internal stakeholders as a trusted and knowledgeable resource
  • Manage moderator vendor team to successfully contribute to performance and financial targets
  • Develop and implement a brand community strategy in cooperation with the broader Zynga vision and then to deliver and execute them
  • Establish and deliver against specific community engagement key performance indicators
  • Build, develop, lead, and coach the Community Managers across multiple locations and functions
  • Manage cooperative coordination efforts with Zynga’s Marketing, Network, and Studio teams
  • Managing the strategic relationship and driving the business objectives with our global community vendor partners
  • Communicate effectively and collaboratively with departmental, regional, and global leaders and individual contributors
  • Provide ongoing expertise and guidance in delivering the best selection of tools, team, and processes to deliver the best brand community possible for our players
  • Functional knowledge of global markets as it relates to providing brand community engagement, management, and development
  • Successful at product management and strategy development
  • Demonstrated mastery of community engagement, social media functions at all levels
  • Adaptable, flexible, collaborative and results driven
  • Demonstrated ability to distill Zynga corporate strategic goals into each element of defined strategy and key measurable indicators
  • Ability to implement efficiencies and process improvements to the player experience, including innovative methods of delivering online engagement and self-service support
  • Demonstrates in-depth knowledge and skills in management principles including strategic planning, impact analysis and leadership
  • Excellent interpersonal skills and ability to work with all levels in the organization
  • Demonstrated strength in managing key customer relationships and strategically expanding new and existing customers to maximize ROI-based solution and services revenue with sophisticated customers
  • Metrics driven decision maker with very strong quantitative skills
  • Must be a team player with high integrity and a strong work ethic
  • Smart, dynamic, aggressive and strategic
  • Good communicator with the ability to articulate a strong value proposition
  • Attention to detail and high level of accountability are imperative
  • Self-starter who can set and manage priorities
  • Ability to manage relationships across geographies
  • Bachelor’s degree or equivalent is desirable but may be substituted with work history
  • 5 years-experience in Social Media, Marketing, Communications, Brand Community Management, and/or Community Support Operations
  • 5 years minimal successful experience in leadership and or project management
  • Strong organization, influencing, and communication skills
  • Strong background in service delivery, sales and technology
  • Strong relationship management and solution selling skills
  • Self-starter, demonstrated history of tactical operational delivery
24

Social Media Community Manager Athleta Resume Examples & Samples

  • 0-1 years of experience in a Journalism, Social Media or Marketing role
  • Degree (marketing or communications preferred) with a strong academic record
  • Interest in managing social media communities (Facebook, Instagram, Pinterest, Twitter, Snapchat) and Blog (Wordpress)
  • In-depth knowledge and understanding of all social media platforms. This includes knowing what type of content works best on what platform, optimizing content accordingly, as well as understanding the different nuances of each platform
  • A strong interest in fitness, wellness and fashion
  • Proficient with Microsoft Excel, Word, PowerPoint, Outlook and project management tools; adept at learning new tools and technologies
  • Strong commitment to timelines, accuracy, and professionalism
25

Corporate Social Media Community Manager Resume Examples & Samples

  • Build relationships with communities (followers and influencers) on multiple channels, keeping the communities engaged
  • Schedule and publish content across social channels daily, to optimize engagement and advocacy
  • Become a master of the Corporate voice, engaging the communities, and responding real-time as a trusted ‘voice’ for the brand
  • Partner to identify proactive and can’t-miss social media engagement opportunities to advocate for modern agriculture
  • Partner with our stakeholder team to identify influencer engagement opportunities
  • Oversee agency partner community management support and provide guidance and counsel on top company topics
  • Create and work with a network of internal subject matter experts who can both respond to questions and help realize opportunities
  • Share and collaborate best practices with Global Communications teams to help support best-in-class social media community management
  • Stay on top of the latest social media trends and look for opportunities for the company to engage in those new tools and trends
  • Assist with reporting of channel metrics, analysis and able to take key learnings from communities to apply to future engagements
  • Drive best-in-class social media community management and audit key players in the social media community for key learnings
  • Minimum 2 years in a social media, digital or communications role
  • Bachelor’s degree in Communications, Public Relations or similar field
  • Mastery of Social Media Channels and Tools: Must be proficient in the tactical use of core channels and key tools (Facebook, Twitter, YouTube, blogs, social content management tools, etc.)
  • Creativity and Advanced Writing Ability: Exceptional writing skills and creative outlook with strong attention to detail, writing, editing and tone
  • Ability to prioritize and perform multiple tasks in a dynamic and fast-paced team environment, and ability to manage multiple projects concurrently while meeting deadlines
  • Experience working cross-functionally with several internal teams is required
  • Passion for All Things Social Media: Above all else, we’re looking for an individual with a passion for social media and an infectious excitement to shape the future of the Monsanto Corporate Social Media Team
  • Experience drafting messages on behalf of a large corporation, executives or content associated with issues management and preparedness and communicating complex scientific information in non-technical language
  • Experience with Spredfast, Brandwatch, or similar social media content management and listening tools
  • Knowledge of agriculture
  • Implementing content strategies for social platforms
  • Strong internal and external networking skills
26

Social Media Content & Community Manager Resume Examples & Samples

  • Collaborate with internal partners and cross-functional teams to plan content for upcoming campaigns and product rollouts
  • Develop and execute the social strategy related to broader marketing and communications campaigns and initiatives
  • Manage tactical execution of content and social marketing strategies including development of an editorial cycle, publication/posting and tracking
  • Identify and manage influencer engagement opportunities across our global accounts
  • Collaborate closely with Marketing, Ops, Customer Service to establish ownership over influencer interactions
  • Strategize and build evergreen content that can scale to a global audience; work with global teams to localize content and tap into culturally relevant moments
27

Senior Social Media Community Manager Resume Examples & Samples

  • Passionate, experienced and knowledgeable about social media and its application to retail businesses – specifically loyalty programs
  • Active participation in a variety of social media channels - blogging, community development and management, social bookmarking, commenting – Facebook, Instagram, Twitter etc
  • Excellent written and oral communication with impeccable proofreading and grammatical skills
  • Ability to strategize and contribute to the generation of content at a moment’s notice
  • Ability to manage negative situations and turn them into positive outcomes
  • Strong organizational skills with ability to handle multiple projects simultaneously while meeting deadlines and reacting quickly to shifting priorities
  • Strong collaborator and team player that can work in a cross functional group and with internal and external partners
  • Fast learner, agile and with foresight
  • Post-secondary education equivalent to a college diploma or university degree in marketing, media or related field
  • Excellent knowledge of social media tools and listening platforms
  • 5+ years proven Community and Social Media management experience