Client Success Manager Resume Samples

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AW
A Wolf
Aiden
Wolf
9669 Weissnat Lights
Dallas
TX
+1 (555) 230 6126
9669 Weissnat Lights
Dallas
TX
Phone
p +1 (555) 230 6126
Experience Experience
12/2016 present
San Francisco, CA
Senior Client Success Manager
San Francisco, CA
Senior Client Success Manager
12/2016 present
San Francisco, CA
Senior Client Success Manager
12/2016 present
  • Assist with event planning, including working with vendors, event coordinators, and design teams for on-site collateral
  • Work alongside our internal Sprinklr business development teams to foster new opportunities within existing business
  • Work with VP’s in development and maintenance of client and agency relationships
  • Successfully manage to any related KPIs such as revenue growth, client satisfaction, etc set forth by Client Success management
  • Attend sales meetings and conference calls with SVP’s and VP’s or alone and clearly detail developments and next steps
  • Supports the evaluation and selection of third-party advertising, marketing collateral, and related service providers
  • Responsible for finalizing media plan & making adjustments to media plan post sale
05/2012 09/2016
Detroit, MI
Client Success Manager, Client Success
Detroit, MI
Client Success Manager, Client Success
05/2012 09/2016
Detroit, MI
Client Success Manager, Client Success
05/2012 09/2016
  • Responsible for achieving a monthly revenue quota
  • Gather industry information within assigned portfolio. Including subscribing to industry newsletters, trade magazines, etc
  • A proven track record of success cultivating relationships
  • This role is highly suited for those individuals that are committed to progressing towards Account Director within the Client Success Team
  • Responsible for regular status calls with Client Success Leadership with existing portfolio
  • Responsible for getting SOW’s completed by all teams
  • Secure contract renewals within the assigned account base
05/2007 11/2011
Detroit, MI
Client Success Manager
Detroit, MI
Client Success Manager
05/2007 11/2011
Detroit, MI
Client Success Manager
05/2007 11/2011
  • Develop a consultative relationship with each client and work in conjunction with Sales and Account Management providing solution planning support
  • Develop a consultative relationship with each client and work in conjunction with sales and account management providing solution planning support
  • Develop or maintain ongoing Service Improvement Plan for key performance metrics at risk
  • Provides leadership and manages team members while fostering career development conversations
  • Work closely with Business Development to ensure clients are aware of EzeSoft offerings and that Eze is always providing maximum value to clients
  • Serve as the customers advocate and provide feedback to product management and development organizations
  • Reaffirm the value of working with SecureWorks and leverage every engagement with the client to improve our relationship
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
New York University
Bachelor’s Degree in Business
Skills Skills
  • Demonstrate strong knowledge of the Salesforce platform and ability to implement basic Salesforce configuration
  • Ability to address and resolve all issues utilizing the available resources in a timely and proficient manner
  • Detail oriented, quality driven and possess excellent communication and customer interaction skills
  • Attention to detail, highly organized, with an absolute focus on quality of work
  • Proven ability to lead, a self-starter, goal oriented, flexible, adaptable, and comfortable with a changing environment
  • Strong administrative knowledge of salesforce.com. Administrative experience of other CRM applications such as MSDynamics, highly desired
  • Possess excellent verbal and written communication skills, including ability to present to decision makers
  • Attention to quality and details
  • Ability to explain detailed processes clearly and accurately
  • Ability to learn quickly and ask probing questions
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1

Client Success Manager Resume Examples & Samples

  • Support sales team on conference calls, virtual meetings and onsite visits by providing product demonstrations, responding to product and technical questions, and explaining features in the context of solving customer’s business problems
  • Provide project ownership and management to achieve business results (software deployment, renewals, stream revenue) for assigned accounts
  • Leverage an expert level understanding of product functionality and the security space to be able to manage technical escalations, as well as common questions from the customers project team
  • Day to day management of multiple deployment projects including setting up calls, assigning resources, tracking ownership and completion of tasks
  • Develop and manage resources across multiple divisions both within the customer and the IBM Trusteer team
  • Leverage those relationships to drive tasks to completion and avoid technical inhibitors to solution deployment
  • Proactively monitor and promote deployment of purchased software products to maximize deployment against targets and eliminate software reversals
  • Provide weekly updates to project and executive level contacts within the customer account and IBM
  • Maintaining customer satisfaction and loyalty by ensuring exceptional service and delivery of value to the customer
  • Maintain account information including contacts, status, account plan and activities in
  • 5+ years of hands-on experience with application security/endpoint security in a project management or technical implementation role
  • Demonstrated customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)
  • Good understanding of web applications and Cloud infrastructure
  • Project Management Professional (PMP) certification a plus
  • Good understanding of Cyber-Security landscape
  • Good understanding of development technologies such as Java, Java scripts,application program interface (API’s), Extensible Markup Language (XML) , Data bases
2

Client Success Manager Resume Examples & Samples

  • Develop and manage resources across multiple divisions both within the customer and the IBM Trusteer team. Leverage those relationships to drive tasks to completion and avoid technical inhibitors to solution deployment
  • Maintain account information including contacts, status, account plan and activities in CRM
  • Acting as the primary point of contact for operational activities, upcoming events and plans (Release/Features/Maintenance)
  • Understand how IBM’s offerings compare, contrast, and integrate with the customer’s existing software investment from IBM, business partners, and the competition
  • Drive the development of implementation plans for clients which speed time to value
  • Drive client references for successful software deployments
  • Proven customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)
  • Proven experience with Cyber-Security landscape
  • Demonstrated experience with development technologies such as Java, Java scripts, API’s, XML, Data bases
  • Experience managing and setting customer and Sales account team expectations
  • Familiarity with MS Project and Microsoft's Office automation products or similar platforms
  • Strong written and verbal English communications skills, with experience reporting project status to an internal and customer audience
  • Experience managing personnel with different skill sets and experience in multiple time zones including international
  • Readiness to travel roughly 40% annually typically regional
  • Experience with statistical models or behavioral Analytics a plus
3

Client Success Manager Resume Examples & Samples

  • Develop and manage the client relationship
  • Act as clients advocate within IBM and as IBM advocate to the client
  • Provide leadership for the service delivery within IBM
  • Develop and implement service plans and coordinate service activities
  • Conduct reviews of service performance
  • Understand, document and deliver against client expectations
  • Manage expectations, risks and issues
  • Manages change to service
4

Client Success Manager Resume Examples & Samples

  • Develop and own the post-sales customer relationship through all communication modes
  • Develop and share best practices to increase user adoption across all channels
  • Promote new product offerings to help increase conversion rates, decrease return rates and increase user adoptions
  • Consult with retail partners on a monthly and quarterly cadence to share performance metrics vs. goals
  • Consult with clients on marketing strategies to promote and leverage customer-generated content for their websites and other channels (online and offline)
  • Bachelors degree and 5-7 years work experience in a client services/account management role managing Fortune 1000 clients, preferably in the footwear and apparel industry
  • Demonstrated experience with ecommerce, web 2.0 technologies, and web analytics
  • Presentation (MS Powerpoint) and public speaking experience (executive level audience)
  • Positive, self-starter attitude with desire to exceed client expectations and ability to work extended hours when required
  • Demonstrated success working with large retailers
  • Attention to detail, highly organized, with an absolute focus on quality of work
  • Authorization to work in the US
5

Client Success Manager Resume Examples & Samples

  • Minimum of 4 years’ experience using Microsoft office products and demonstrated proficiency using Excel or equivalent product
  • Experience with IBM systems a plus
  • Minimum of 3 years’ experience using or supporting Applicant Tracking and/or Human Resources Information Systems (HRIS) software
  • Proficient organizational, project, and time management skills
  • Ability to solve problems is a fast pace, ever-changing environment
  • Strong leadership and inter-personal skills with the ability to build meaningful relationships both externally and internally
  • Minimum of 2 years’ of experience using a Client Relationship Management (CRM) or similar system
  • Previous experience working in a consulting environment or related to technical solution design and the translation of business processes into automated solutions. Proficiency in additional Languages including but (excluded) limited to: French, German, Spanish, Portuguese, Russian, Arabic and Mandarin
6

Client Success Manager Resume Examples & Samples

  • Proficiency with Microsoft Office (Excel, Outlook, PowerPoint, and Word in particular) required
  • Familiarity with Learning Management Systems and authoring tools not required but preferred
  • Familiar with academic health program testing products. Familiar with Salesforce.com not required but preferred
  • Bachelors or Master's degree in Nursing, Education, or Nursing Education not required but preferred
  • Solid understanding of health care industry, with practice experience
  • Proven ability to lead, a self-starter, goal oriented, flexible, adaptable, and comfortable with a changing environment
  • Possess strong diplomatic and interpersonal skills and the ability to remain calm under pressure
  • Possess a strong customer orientation and the ability to build effective relationships with customers
  • Have a valid driver's license with a good driving record
  • Full benefits package, including
  • Insurance: Health, Dental, Life, Accident, Pet etc
  • Retirement: 401(K) plan, including a company match and Employee Stock Purchase
  • Disability: Long-term, short-term
  • Work / Life balance: Volunteer programs, Tuition and Adoption Assistance
  • Paid Vacation, Personal and Sick days as well as paid holidays
  • For additional information, please inquire
7

Client Success Manager Resume Examples & Samples

  • Proactively maintain and foster client relationships with key stakeholders and executives
  • Monitor use of the platform and drive maximum client utilization of the platform
  • Identify client training needs and facilitate consulting help as needed
  • Conduct quarterly Service Reviews that demonstrate the overall value of the services and platform
  • Conduct biannual strategic planning with client decision makers
  • Provide information and/or follow up on customer needs as requested
  • Promote solution and industry webinars that enhance clients’ experience with the platform and our organization
  • Act as an escalation point for both the client and business unit staff
  • Awareness of trends in case load and current client issues, take action as necessary
  • Identify additional revenue opportunities and pass on leads for additional products and services needed by clients to sales
  • Manage escalated AR / billing / collection issue as needed
  • Bachelor’s degree in business, education, or a related field is preferred, but high aptitude with equivalent experience considered
  • Residency Management System experience a plus with 2+ years in medical education or healthcare technology industry
  • Ability to manage multiple projects and resources simultaneously
  • Project management capability and experience
  • Proven client service and negotiation skills
  • Must be a self-starter with lots of energy and be able to adapt to change
  • Ability to hold both client and business unit team accountable to outcomes
  • Experience communicating at all levels of an organization from operational staff to key decision makers and executives
8

Client Success Manager Resume Examples & Samples

  • Own overall relationship with assigned clients across all Eze Software products
  • Develop deep understanding of client’s business, their future plans and potential needs
  • Establish a trusted/strategic advisor partnership relationship with assigned clients and drive continued value and client satisfaction
  • Maintain high-touch relationship with clients by communicating with them regularly regarding open projects, cases, defects, etc. as well as the direction of Eze Software’s products and solutions
  • Coordinate with internal resources to ensure successful delivery of projects and support needs
  • Develop knowledge across entire suite of products
9

Client Success Manager Resume Examples & Samples

  • Facilitate the transition out of implementation to Go-Live and support the client’s drive towards self-sufficiency
  • Develop a consultative relationship with each client and work in conjunction with Sales and Account Management providing solution planning support
  • Engage the appropriate consultants and technical resources as necessary
  • Partner with sales and account management to ensure alignment at all levels of the relationship throughout the partnership
  • Maintain expert level knowledge of each of the Cornerstone onDemand cloud offerings and configuration options
  • ... and being the rockstar you are, you will be willing to take on additional responsibilities as needed
10

Client Success Manager Resume Examples & Samples

  • 60%: CLIENT MANAGEMENT: Research automotive client organization key business requirements (KBRs) and how our services can address them. Identify clients who influence ongoing continuation and expansion of our business and develop a relationship of competence and trust. Fully represent our products to clients. Meet regularly with clients to identify needs and conduct regular quality reviews. Identify growth opportunities and introduce appropriate Account Managers and solution support staff to build business. Collaborate with internal client team to meet client goals. Supply client input to operations teams for developing new strategies for product delivery. Write proposals and prices for new opportunities. Communicate information gained in quality reviews to team and organize plan for improvement. Execute client program launch. Serve as liaison between operations teams and clients
  • 20%: EXECUTION AND DELIVERY: Promote teamwork and acts as team leader. Works collaboratively across functional areas outside of direct team. Supply team members with clear, concise, and complete specifications. Assist in designing a complete project plan for all projects. Supply team members and clients with project status and updates regularly. Review all deliverables before they are sent to clients. Review/analyze data pertinent to clients' needs. Present results and implications for business improvement. Communicate client’s needs to the team. Provide solutions to client’s performance improvement challenges based on feedback from project team analysts
  • 20%: STRATEGIC ACCOUNT DEVELOPMENT: Collaborate with account teams on sales and growth strategy for account. Partner with account teams to define long and short-term strategic development plan for client growth
  • Bachelor’s degree in Business, Marketing, Communications or Social Sciences, etc. required
  • 3-5 years of experience in a direct client-facing or sales role
  • Automotive dealership and/or OEM industry experience required
  • Demonstrated account and project management expertise, including the ability to coordinate many multi-faceted, complex projects on a daily basis
  • Ability to perform in a dynamic, cross-functional, team-based environment. Excellent oral, interpersonal, written and presentation skills
  • Comfort with change and the demands of a growing firm, a willingness to step in wherever necessary, and a proactive approach to issue resolution
  • Knowledge of digital marketing tactics and their importance to automotive clients preferred (SEO, Paid Search, CRM Utilization, Website Optimization, Email Marketing, etc.)
  • Intermediate experience required with MS Office Suite (PowerPoint, Excel, Word, Outlook)
11

Client Success Manager Resume Examples & Samples

  • Define the on-going strategic vision for limitlessly improving Corrigo’s Client Success function while maintaining a clear focus on Client satisfaction
  • Own overall relationship with a book of assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction
  • Manage client expectations, keeping clients satisfied and expectations realistic
  • Create and manage key scope documents including, presentations, and statements of work, functional and technical requirements, reports, and project plans
  • Conduct Quarterly Business Reviews (QBR’s) to understand and ensure that, at various stages in a client company’s life cycle, they are property situated on Corrigo’s platform and are maximizing their experience
  • Work with clients to establish critical goals, or other key performance indicators and aid the Client in achieving their goals
  • Partner with internal sales representatives to build relationships with major prospective clients during the sales process to assist in initiating a long-term partnership with the client company
  • Bachelor’s degree in Business, Management, or Marketing
  • MBA highly desired
  • 7+ years of relevant software experience (Client Service, Account Management)
  • Experience with Saas Platforms
  • Proficient in MS Office software (Excel, Power Point, and Word)
  • Good understanding of mobile, RDBMS, telephony, and web technologies,
  • Ability to quickly establish relationships and interact with business owners, executives and managers
  • Knowledge and ability to understand and negotiate complex risk
  • Self-motivated, team-oriented, very responsible, and focused on exceeding client expectations
12

Client Success Manager Resume Examples & Samples

  • Account Management skills are CRITICAL to this role
  • Develop a trusted relationship with key stakeholders and decision makers, understanding and responding to customer needs, and tracking account activity
  • Facilitate meetings effectively, setting clear goals and expectations, and documenting discussions and next steps
  • Engage cross-functional resources both internally and with customer organizations to solve problems
  • Effectively manage time, workload and shifting priorities
  • Monitor quality of work and identify opportunities for continual improvement
  • Communicate effectively with customers both verbally and in writing
  • Seek out and embrace feedback, take on tough assignments to improve skills, keep knowledge and skills up-to-date and turn mistakes into learning opportunities
  • Understand and explain features and benefits of the product line as it relates to customer needs
  • Meet or exceed customer expectations by anticipating and resolving their issues
  • Assist in knowledge transfer of administrative tasks between customer administrators and internal teams
  • Act as an escalation point and advocate for critical customer issues, collaborating with other departments as needed
  • Document interactions and issues in our CRM system
  • Facilitate and prepare customers for quarterly and/or bi-annual business reviews
  • Identify revenue opportunities by proactively contacting clients on a regular basis and developing strong relationships with Concur Sales to strategically manage clients to leverage additional sales
  • Identify and implement specific strategies to increase utilization and adoption for overall client portfolio
  • MUST be a team player, including Coaching/Mentoring – new hires or other team members
  • Minimum 2-3 years’ experience in client service capacity with high level of interaction with internal/external clients and partners
  • Software industry experience preferred
13

Client Success Manager Resume Examples & Samples

  • Develop and maintain strong relationships within assigned client segment to ensure maximum satisfaction and retention levels
  • Identify and execute business strategy for assigned client segment. Work cross-functionally to execute on individual client strategies. Identify opportunities for adding greater value
  • Identify opportunities for additional ARR by proactively contacting clients on a weekly basis and developing strong relationships with CDRSE’s to strategically manage clients to leverage upsell opportunities
  • Develop qualified references by establishing credibility and responsiveness with assigned clients. Ensure clients receive appropriate acknowledgement for providing references
  • Identify, prioritize and resolve client issues/concerns; coordinate with appropriate internal departments to provide response and/or solutions
  • Identify and implement improvements to processes, documents, tools, reports, etc. to benefit team and internal/external clients
  • Participate on cross-functional teams to discuss accounts and look for trends or commonalities. Ensure the best interests of both clients and Concur are being fairly and objectively represented
  • Identify and execute business strategies that contribute to the success of the key metrics of the position – retention, upselling, increased utilization/adoption, contractual compliance and opportunities for expansion
  • Other duties/special projects as assigned
  • Ability to analyze a situation, define key objectives, and recommend strategies and action plans
  • General understanding of business, financial systems and organizational decision-making
  • Strong written and verbal communication skills, including negotiation skills
  • Demonstrated aptitude to assess and analyze issues/data and develop or implement appropriate plan to resolve
  • Must possess a client-focused attitude with the ability to act as a client advocate when escalating and resolving issues
  • Proven ability to engage and interact with internal teams to resolve client issues
  • Planning and project management capabilities
  • Ability to give presentations to small and large groups of people
  • Knowledge of Oracle Discoverer, Cognos and PeopleSoft/Vantive CRM preferred
14

M HIS Client Success Manager Resume Examples & Samples

  • Execution - ensuring consistency of response and relationship management post sales through support
  • Strategy and Planning - understanding the clients short and long term strategy goals
  • Build a plan to integrate 3M and the clients goals
  • Client Care & Advocacy - Coordinate with 3M HIS departments to resolve client issue resolution, escalations and rapid response to requests
  • Retention and Revenue - responsible for client continued partnership with 3MHIS on existing products and for recognizing additional business needs/sales opportunities with the clients
  • Leadership and Coordination - Own the client. Relationship coordination and client focus coordinating interactions for the client throughout the organization
  • Accountable and measured by the overall satisfaction of the client account
  • Bachelor's Degree or higher from an accredited university
  • Minimum of five or more (5+) years of healthcare work experience
  • Minimum of five or more (5+) years of account/project management experience
  • Minimum of five or more (5+) years of direct client engagement
  • Minimum of five (5) years managing professional/technical staff
  • Exceptional client relationship skills
  • Ability to find creative solutions and manage difficult situations with diplomacy
  • Must have strong business acumen, strategic thinking, presentation skills, training skills, and be creative and innovative
  • The successful candidate will exhibit strong teamwork and collaboration, interpersonal skills, professionalism, sound judgment, dependability, and a strong work ethic
15

Client Success Manager Resume Examples & Samples

  • Coordinate the Property customer relationship through both inbound and outbound communication channels
  • Coordinate with other departments as necessary and foster a strong partnership with their Sr. Account Manager and the Sales team
  • Build and maintain strong, healthy client relationships as well as uncover opportunities to grow client relationship and revenue
  • Facilitate accurate data entry of customer text and graphics
  • Rigorously follow standard operating procedures and adhere to order entry guidelines
  • Monitor operational metrics against capacity requirements
  • Update and maintain accurate customer data in CCS, SalesForce.com and SharePoint
  • Answer billing related questions from the properties
  • Review and action exception reports as needed
  • Implement training programs to Property Managers via Webex, phone, or operational meetings
  • Establish and build strong customer relationships over time that allow for continuity, and provides ongoing representation reinforced by communications to other relevant company functions/divisions
  • Assist in identifying revenue opportunities within the framework of the organization-wide strategy
  • Grow business by anticipating customer needs and providing a high level of customer service
  • College degree or equivalent experience may be considered
  • Minimum 1 year in account relationship management with proven ability to retain and grow accounts
  • Excellent communication skills - including great phone presence
  • Ability to work with a wide variety clients and personalities
  • Outstanding documentation and follow-up capabilities required
  • Ability to understand and manage client expectations
  • Experience cross-selling, up-selling or some cold calling experience a big plus
  • Ability to take ownership of assigned clients
  • Ability to recognize and escalate issues and risks as deemed necessary
  • Great typing skills - must be able to type fast and accurately
  • Exceptional grammar - must be professional and well written in all communications
  • Strong computer skills - we want the type of user that wants to use quick-keys
  • Ability to prioritize and manage work on critical project timelines
  • Must be a self-starter and able to prosper in a fluid work environment
  • Experience working in a high growth environment is highly desirable
16

Client Success Manager Resume Examples & Samples

  • 10 years’ work experience and a proven track recording in strategic account management is required
  • Previous experience working in a Client Success role with a cloud/SAAS vendor having managed high volume web based software solutions is preferred
  • Ability to demonstrate account portfolio planning competency, ability to prioritize work and strong time management skills are required
  • Possess excellent verbal and written communication skills, including ability to present to decision makers
  • Excellent interpersonal skills and the confidence to be an honest advocate, willing to push back when needed
  • Strong administrative knowledge of salesforce.com. Administrative experience of other CRM applications such as MSDynamics, highly desired
  • Knowledge of business process automation
  • Ability to deliver customized presentations and demonstrations, either via web conference or face-to-face. Including the delivery of quarterly business reviews
  • Proven track record of meeting quarterly and annual renewal growth rates & satisfaction metrics
17

Client Success Manager Resume Examples & Samples

  • 5-7 years of experience relevant to this position including 2 years consulting experience preferred. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed
  • Build a client-centric team culture where individuals feel valued for their diverse contributions to client success and are inspired to lean in
  • Assign team resources and prioritize client delivery teamwork to ensure on-time delivery of projects according to client specifications
  • Identify and manage issues and risks while acting as an escalation point within the team
  • Manage delivery timelines and communicate project status to client and internal stakeholders
18

Client Success Manager Resume Examples & Samples

  • Ability to develop and deliver high quality/creative presentations
  • Matrix management experience
  • Strong computer skills – MS Office Excel, Word, Outlook
  • Ability to manage multiple projects/assignments at one time
  • Must be able to work in a fast-paced environment
  • Executive-level relationship building skills that enable long-term growth and opportunity
  • Self-starter, strong initiative, effective time management
  • Ability to understand and communicate customer needs & expectations
  • Ability to effectively plan, prioritize and delegate work assignments
  • Ability to manage and complete multiple tasks/projects within deadlines
  • Strong analytical and problem solving skills in order to develop creative solutions to unique customer problems
  • Fundamental knowledge (or ability to quickly acquire) of company products and production components
  • Can build and lead cohesive teams that understand their priorities and successful complete tasks
  • Demonstrated ability to manage inter-department relationships with all levels in a highly competitive environment in order to facilitate teaming
19

Client Success Manager Resume Examples & Samples

  • Provide primary customer contact for National Accounts or National Account Representatives’ territory accounts
  • Report account status to NAR and management in the form of a weekly NAM account review and staff meeting
  • Provide marketplace feedback and competitive intelligence to internal groups to improve and enhance product offerings
  • Analyze trends and troubleshoot changes in performance to ensure clients achieve optimal ROI
  • Work closely with multiple RealPage departments to ensure MLA obligations are met as well as compliance with customer Service Level Specifications and Availability performance of on-demand products
  • Develop methods of account management that allow for continuous improvement in customer satisfaction
  • Work closely with Sales and Finance on issues regarding credit status and accounts receivables
  • Make minimum quarterly on-site visits to key customers and initiate other interaction with appropriate phone calls and correspondence as necessary
  • Establishes and builds strong customer relationships over time that allow for continuity, and ongoing representation reinforced by communications to other relevant company functions/divisions
  • Coordination of RealPage services including data conversion and training
  • Identify areas within RealPage where process improvement could streamline functions and improve the customer experience
  • Property management industry experience both corporate and property level is required
  • Property management software knowledge (by use or working for a PM software company) is required
  • On demand product understanding and experience is highly recommended
  • Project management experience is highly recommended
  • Demonstrated success in account relationship management with proven ability to retain and grow accounts
  • Demonstrated outstanding customer contact at all levels within the customer’s organization
  • Demonstrated ability to lead, work independently and take initiative
  • Outstanding project management, follow-through and attention to details required
  • Effectively interface with all levels and departments within the RPI organization
  • Ability to communicate accounts needs while prioritizing with organizational goals and initiatives
  • Professional, outgoing, energetic personality with excellent interpersonal and presentation skills
  • Ability to understand customers and supplier’s business to provide a competitive advantage
  • Must be able to handle multiple priorities and work with multiple accounts to ensure solutions
  • Ability to travel quarterly
20

Client Success Manager Resume Examples & Samples

  • Previous experience working in a Client Success role with a cloud/SAAS vendor having
  • Possess excellent verbal and written communication skills, including ability to present to
  • Ability to deliver customized presentations and demonstrations, either via web
21

Client Success Manager Resume Examples & Samples

  • Facilitates information flow up, down and cross-stream; Makes sure the right people get the right information at the right time
  • Interprets iHeartMedia’s Advertising Guidelines and makes exception/approval decisions
  • Manages internal approvals and contract reviews
  • Provides overflow support for team
  • Identifies inefficiencies and provides well-considered solutions with analytical rigor
  • Participates in strategic projects that impact and influence the iHeartMedia services roadmap
  • Effectively delegates appropriate projects throughout organization
  • Interacts with Finance department in regards to billing requests/issues
  • Acts as a business partner with sales leadership to drive revenue goals
  • Cultivates positive business relationships with clients and sales, sales development, sales research, promotions, programming, graphic design and technical teams
  • Provides leadership and manages team members while fostering career development conversations
  • Assists with internal strategic initiatives such as vetting out new processes and systems
  • Influences decisions within Client Services and across the broader organization
  • Represents client services in cross functional business initiatives
  • Removes barriers for team members by working cross functionally to solve complex issues on custom campaign elements
  • Sales-minded candidate with the ability to create a fully comprehensive multi-platform campaign aligned with client goals and objectives
  • Proficient in Microsoft Office Suite; SalesForce.com, familiar with Viero and Radio Fusion or demonstrates ability to learn new systems quickly
  • Ability to plan and organize, set priorities and multi task in a fast-paced environment
  • Strong attention to detail; meets deadlines
  • Stress tolerant, especially with tight deadlines and financial pressures
  • Strong written and verbal communication skills; actively listens, clearly and effectively conveys information, demonstrates effective business writing skills, shows excellent grasp of grammar
  • Strong client service relationship-building skills
  • Understanding of market dynamics including demographics
  • Professional appearance
  • Radio Sales Experience Preferred
22

Client Success Manager Resume Examples & Samples

  • Provide primary customer contact for National Accounts
  • Report account status to management and internal teams to allow for successful client experience and timely resolution of issues
  • Work closely with multiple RealPage departments to ensure client needs are met as well as compliance with customer Service Level Specifications and Availability performance of on-demand products
  • Make minimum monthly on-site visits to key customers and initiate other interaction with appropriate phone calls and correspondence as necessary
  • Property management industry experience both corporate and property level is highly desired. Utility management experience is highly desired
23

Senior Client Success Manager Resume Examples & Samples

  • Responsible for overall client satisfaction and retention of assigned accounts as well as support for other accounts within the Account Team to ensure satisfaction where needed
  • Responsible for getting SOW’s completed by all teams
  • Responsible for regular status calls with Client Success Leadership with existing portfolio
  • Maintains accurate and up to date pipeline and forecasts. Informs AD of any changes
  • Researches client needs and determines how to bundle products to meet client requirements. Informs and educates clients on new and existing projects. Utilizes product experts as a resource
  • Develops strong relationships with existing clients by researching and understanding their business needs, responding to client concerns and problems and acts as the liaison between the client and internal departments
  • May be responsible and accountable for managing a small book of business and responsible for driving annual revenue growth within existing clients
  • BS/BA or equivalent experience is necessary
  • Travel up to 30%
24

Client Success Manager, Client Success Resume Examples & Samples

  • Generates new business within existing relationships by up-selling and cross-selling other product categories
  • Secure contract renewals within the assigned account base
  • Responsible for achieving a monthly revenue quota
  • Dedicated resource to discuss new initiatives/projects and best practice advice to nurture relationship
  • Gather industry information within assigned portfolio. Including subscribing to industry newsletters, trade magazines, etc
  • Successfully manage to any related KPIs such as revenue growth, client satisfaction, etc set forth by Client Success management
  • This role is highly suited for those individuals that are committed to progressing towards Account Director within the Client Success Team
  • 3+ years of digital sales/marketing experience
  • Experience working in a team environment, with demonstrated ability to partner and collaborate effectively in optimizing account growth
  • Exceptional writing, analytical and presentation skills
  • Ability to analyze data, distill and succinctly and effectively present industry specific insights and recommendations to clients
  • Demonstrates a broad understanding of the online marketing space including key digital marketing terms
  • Agency or digital marketing experience is a plus
25

Corrigo Client Success Manager Resume Examples & Samples

  • Define the on-going strategic vision for limitlessly improving Corrigo’s client success function while maintaining a clear focus on client satisfaction
  • Own overall relationship with a book of assigned clients, which includes: Increasing adoption, ensuring retention, and satisfaction
  • Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
  • Act as the Project Management liaison - working with other departments to delegate and oversee an array of activities including: integrations, migrations, version upgrades, custom development, training, tactical consulting, and future implementation projects
  • Champion support resolution plans and application change orders critical to the client base
  • Provide guidance and planning through application upgrades and patches
  • Conduct Business Process Reviews to understand and ensure that, at various stages in a client company’s life cycle, they are property situated on Corrigo’s platform and are maximizing their experience
  • Frequent interaction with clients including Directors, VPs, and C-level executives of Fortune 500 companies
  • Collaborate with internal Product Management and Engineering teams to ensure Client feedback is incorporated into the product roadmap and both teams have clear and consistent access to the voice of the Client
  • Other projects and responsibilities may be added at the manager’s discretion
  • Bachelor’s degree in business, management or marketing. MBA highly desired
  • 5+ years of relevant software experience (Client Services, Account Management)
  • Proficient in GoToMeeting and Webinar Functionality
  • Excellent verbal and written skills, leadership skills, analytical skills, and project management experience,
  • Experience with workflow automation, client management, and implementation planning,
  • Experience conducting business assessments and analysis and interpreting the results into custom multifaceted enterprise solutions,
  • Ability to specify business reporting requirements,
  • Ability to adapt to a fast-paced, continually-changing business and work environment while managing multiple priorities
  • Ability to sense trends amongst clients, spoken or unspoken, for requests or issues
  • Ability to work across departments internally to solve any client issues that arise
  • Demonstrated ability to deal with change and excel in high-stress situations
  • Self-managed, responsive, and dedicated to client success
26

Client Success Manager Resume Examples & Samples

  • Support sales team on prospect conference calls, virtual meetings and onsite visits by providing product demonstrations, responding to technical questions, and explaining features in the context of solving customer’s business problems
  • Provide project ownership and management to achieve business results (software deployment, renewals, stream revenue) for accounts assigned
  • Lead technical response to RFPs and RFIs by writing clear responses to commonly asked questions and gathering answers from other internal Trusteer technical experts
  • Leverage an expert level understanding of product functionality and the security space to be able to manage technical escalations as well as common questions from the customers project team
  • 5+ years of technical hands-on experience with application security/endpoint security in a project management or technical implementation role
  • Strong understanding of web applications and architecture including Networking (TCP/IP, SSL, HTTP, browser technology, etc) as well as operating system fundamentals
  • Good understanding of Cloud infrastructure, Load Balancers, Proxy devices and their operations
  • Good understanding of development technologies such as Java, Java scripts, API’s, XML, Data bases and shell scripting
  • Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)
27

Client Success Manager Resume Examples & Samples

  • Build relationships with and serve as a trusted advisor to key Client Executives and Business Process Owners
  • Seek to establish a vision for unified talent management within the client’s organization at all levels. Create a shared and mutually beneficial value proposition for both point solutions and unified talent management
  • Continually identify new business needs and align Cornerstone products/services to meet those needs. Support the Account Manager to up-sell/cross-sell additional Cornerstone products/services
  • In collaboration with the Implementation Consultant, quickly stabilize he client in the immediate post-live period.During this time, ensure that remaining implementation issues/open actions are resolved/closed, that the client is properly transitioned to Global Product Support and that the client is effective engaged with Cornerstone through the proper channels at all times. Seek to educate and up-skill the client with every intervention
  • Ensure that the Cornerstone solution is being systematically and meaningfully adopted within the client’s business. Identify areas of concern and collaborate with the client to remove any hurdles to adoption
  • As necessary, collaborate with Super/Global Administrators (possibly in conjunction with Global Product Support Team) to resolve complex or escalated issues
  • Ensure that clients are productively engaged with Cornerstone and understand/leverage the Client Success Framework, our best practice engagement model for managing a successful partnership in a cloud environment. This includes, but is not limited to, leveraging proper communication and escalation channels, actively participating in the release process, effectively engaging with the Global Product Support Team, utilizing self-service and other tools, participating in client community and engagement programs, property utilizing the CSM, planning for important “success activities” outlined in the Client Success Framework, etc
  • Establish deep knowledge and understand of the client’s business and seek to continually evolve and optimize the Cornerstone solution within the client’s business over time, which will ultimately ensure that the client is successful, the solution is delivering value and that the client will be retained
  • Continually seek to mitigate risks that will impact client success, client satisfaction, reference-ability, upsell-ability, retention, etc. This includes ensuring that global organizations have the proper governance model to ensure that the needs of all key stakeholders globally are understood and being met by the solution
  • Maintain a high degree of competency and subject matter expertise in key areas of talent management and technology, including but not limited to general HR practices, performance management, compensation management, succession planning and talent mobility, learning management, collaboration, talent acquisition/sourcing, enterprise cloud and mobile software, etc
28

Client Success Manager Resume Examples & Samples

  • Minimum 4 years relevant Degree qualification, with a minimum 10 years work experience in Account management, IT Services delivery with associated contracts management, Consulting and / or Project management, for large and complex customer/s.in banking / finance industry, based in Melbourne
  • Business Development, Sales, Commercial management experience
  • Proven experience of managing large and/or complex customers and IT projects
  • Strong understanding of customers’ IT operational challenges and experience with Enterprise-level package solutions and/or use of technology in a business context, preferable based on Oracle Products and Services
  • Strong customer-facing communication and presentation skills
  • Demonstrated ability to work and deliver outcomes as a self-motivated Individual Contributor
  • Demonstrable experience of Influencing and Negotiation without authority
  • Advanced business acumen and cross functional personal skills
  • ITIL Qualifications preferred
29

Client Success Manager Resume Examples & Samples

  • Effectively renew all assigned accounts with favorable terms and conditions
  • Provide regular account reviews to highlight key results, metric analysis, demonstrated value and emphasize the ROI, as well as, recommend process/procedure changes to better utilize Oracle’s services
  • Demonstrate expansion of the Oracle Service Cloud solution beyond the functionality introduced during implementation process and consistently seek new business opportunities by presenting and recommending new Oracle products, services and partner solutions
  • Participate with Regional Sales Managers in the preparation and execution of individual sales strategies for Oracle clients
  • Position Oracle’s value proposition as part of our overall business solution, linking these benefits back to the key business issues of the client
  • Develop and maintain extraordinary relationships with existing clients to ensure their satisfaction and retention while helping to grow our incremental revenue
  • Execute and maintain Client Referral program
  • Working closely with the Client Marketing Manager, initiate and participate in the development, implementation, communication and monitoring of Client Success Stories (Case Studies, Speaking Engagements, Quotes for articles or releases, etc)
  • Maintain current and accurate account information and contact information within assigned customer data base
30

Client Success Manager Resume Examples & Samples

  • Bachelor’s degree in Business, Marketing or Engineering/Science; MBA degree preferred
  • Minimum of 7 years with direct experience in account management, client delivery and client management within a consulting organization supporting large Retail clients
  • Strong, working knowledge of how to generate impact from core merchandising levers, including: Pricing, Promotions, Category Management, Assortment Optimization, etc
  • Superb presenter with both creative and analytical mindset; possess keen listening skills
  • Creative problem solver and natural entrepreneur; comfort with risk taking and ambiguity
  • Able to present and describe technical functionalities to those less-versed in technology; Ease of comfort in presenting to all levels of an organization
  • Strong ability to manage resources across a matrixed organization
  • Outstanding project and process management skills
  • Highly collaborative, yet able to function well independently
  • Travel expectation of up to 75%, on weekly basis
31

Client Success Manager Resume Examples & Samples

  • STRATEGIC ACCOUNT DEVELOPMENT – 30% of time spent: 1) Secures renewal of existing sold business for assigned accounts. 2) Leads strategic plan for assigned accounts. 3) Grow relationships outside the day-to-day client contacts. 4) Ensures that thought leadership and new product and service offerings come to life for clients. 5) Identifies growth opportunities and introduces appropriate AMs and solution support staff to build MCX business. 6) Implements strategies to increase value and ROI for clients
  • CLIENT MANAGEMENT – 45% of time spent: 1) Provides guidance to client and internal teammates on how best to utilize MaritzCX technology to solve client needs 2)Researches client organization key business requirements (KBRs) and how MaritzCX can address them. (3) Develops a relationship of competence and trust with main client contacts. (4) Meets regularly with clients, formally and informally to identify future needs. (5) Leads internal client team. (6) Supplies client input for developing new CX products. (7) Conducts and records regular quality reviews with client
  • OPERATIONS AND TEAM OVERSIGHT – 20% of time spent: (1) Manages according to MaritzCX’s Quality Management System. (2) Promotes teamwork and acts as team leader. (3) Works collaboratively across functional areas outside of direct team. (4) Provides coaching and performance feedback for team members. (5) Supplies team members with clear, concise, and complete specifications. (6) Assists in designing a complete plan for all projects
  • FINANCIAL MANAGEMENT – 5% of time spent: 1) Develops a thorough understanding of all costs and assumptions made during the bidding of each project to arrive at pricing recommendations. 2) Monitors project costs and takes appropriate steps for cost overruns. 3) Responsible for effective change management and purchase order alterations. 4) Provides ongoing forecast of revenue and costs at project level
  • Bachelor’s Degree 5+ years of experience managing projects and client relationships (+/- a few years depending on level)
  • Ability to grasp new technology platforms and quickly understand how to use and manipulate new technology
  • Experience with software implementation
  • Customer experience (CX) knowledge (varies by level)
  • Client relationship management experience (varies by level)
  • Experience with the application of software or technology that transforms raw data to summarized reports/dashboards
32

Client Success Manager Resume Examples & Samples

  • Establish trust and status as a strategic advisor to curate engagement and support of our clients with SecureWorks operational and support systems to maintain and continuously improve their security posture
  • Own the overall relationship with a portfolio of new and established clients to include client focused success metrics linked to increasing adoption, retention, client satisfaction, and broad use of our industry leading security solutions
  • Reaffirm the value of working with SecureWorks and leverage every engagement with the client to improve our relationship
  • Develop, prepare, and nurture clients for referrals and advocacy
  • Monitor key user metrics and alerts and ensure timely intervention to maintain client’s engagement and satisfaction with our solutions
  • Manage a workflow associated with directing clients to appropriate resources and ensuring clients receive timely support and interventions for any and all escalations
  • Ensure a high-performance onboarding experience that meets and exceeds client expectations
  • Identify and develop upgrade and cross-sell opportunities to ensure peak security posture for our clients
  • Advocate client needs/issues across departments to ensure client success and reduce escalations and issues before they occur
33

Client Success Manager Resume Examples & Samples

  • Clinical experience as RN, MD, NP, etc., and/or experience with care coordination/care management/population health
  • Experience with HIT/EMR vendor preferred
  • Involvement in sales of healthcare technology products preferred
  • Proven in-depth understanding of the provider healthcare industry, encompassing care coordination, care management, post-discharge care, re-admission reduction, managed care, health information exchange, and/or bundled payments
  • Strong understanding of the shift to values-based care and the role of accountable care organizations (ACOs) and alternate payment models
  • Knowledge of modern business communication, including Internet
  • Ability to establish priorities, work independently, and proceed with objectives without supervision
34

Client Success Manager Resume Examples & Samples

  • Participate in pre-sales activities like understanding client context, providing product demos, explaining underlying analytics principles and leading clients on instituting a culture of business experimentation
  • Set up a motivated and high-performing Client Success team to lead analytics delivery for clients using our B2B product (multiple)
  • Ensure timely and high quality delivery to clients on Pilots (as required), One-time set-up of our product, ongoing analytics delivery
  • Manage P&L for Client Success team while achieving the annual revenue and growth target for our product implementation and delivery
  • Implement and track key metrics (like NPS) to analyse customer success
  • Contribute Improve product by notifying development team of problems and make suitable recommendations on product features that can be incorporated
  • Understand and manage evolving client expectations. Execute timely communication and change management
  • Train and coach talent with respect to all aspects of delivery
  • Flexibility to travel and meet clients to understand their requirements and consult them
  • Participate in recruitment activities to expand the team
  • 9-12 years of demonstrable experience in Retail Analytics including Experimentation and A/B testing. We are looking for the following qualities in the candidate
  • Expertise in Retail, Retail Marketing, Retail Analytics
  • At least two years experience in driving/overseeing product demos and POCs
  • At least two years experience working with clients and prospects in a pre-sales capacity
  • Experience of implementing products in a B2B scenario
  • Experience in Test & Learn software is good to have
  • Strong orientation for client success and delight
  • Flexibility to travel across locations in US, UK and Europe for delivery requirements
  • Must be a US Permanent Resident or US Citizen
35

Client Success Manager Resume Examples & Samples

  • Manage and report on the day-to-day progress of all assigned clients. Individuals will typically work with 2-3 clients at any given time
  • Participate in all client meetings, including on-site and off-site sessions. Travel is required, with about 25% travel depending on the stage of the engagement
  • Meet with business and IT representatives of the clients to gather requirements on data sources, IT systems, and other technical considerations
  • Develop specifications for the development or modification of data interfaces into the Oracle | DataRaker system
  • Develop specifications for the various analytical functions that will meet the client’s business needs
  • Direct the work of analysts to develop and configure analytical solutions to generate the results required by clients
  • Consult with clients and other Oracle | DataRaker team members to address and resolve technical issues as they arise
  • Perform or direct various ad-hoc analytical queries required to fulfill customer engagements
  • Communicate regularly with customer representatives and other Oracle Utilities Analytics management personnel
  • Track the progress of each engagement against goals
  • Actively seek opportunities to provide additional services to existing clients
  • 5-10 years total work experience with a minimum of 4 years as a project manager, sales engineer or quantitative analyst/consultant with some management and client facing experience
  • High GPA degree in a technical or quantitative field, preferably engineering, science, mathematics, statistics, economics, or computer science
  • Excellent communication skills – both written and oral – along with client management experience
  • Solid foundation in data analysis, analytic modeling, and database management, including the ability to write basic code and develop analytic models (Excel)
  • Experience in translating business requirements into data requirements, as well as interfaces and analysis specifications
  • Ability to work independently and with minimal supervision
  • Travel required 25% of time
36

Client Success Manager Resume Examples & Samples

  • Collaborate with internal teams in managing a full pipeline of prospective and current customers
  • Partner with Sales to create customized audience targeting solutions based on client discovery and a profound understanding of client’s marketing objectives
  • Build customer relationships, acting as day-to-day point of contact during post-sales cycle by answering questions and fulfilling requests with accuracy and a sense of timeliness
  • Interact extensively with marketers, agencies and publishers to identify marketing needs, data needs and product solutions
  • Manage successful product deployments by monitoring performance, ensuring reach of client’s KPIs and goals, initiating ongoing program optimization and feedback/reporting in order to proactively achieve client satisfaction and renewal
  • Strategize in partnership with the Data and Technology Teams to develop new or advanced product offerings
37

Client Success Manager Resume Examples & Samples

  • Undergraduate degree with an excellent academic record required; graduate degree a plus
  • 7 - 10 years of experience as a proven performer; prior experience in top-tier consultancy is highly desirable
  • Managing/understanding large-scale change-management or transformation programs in an international context
  • Special interest in Program and Change Management; certification in Program Management is a plus
  • Experience in an operational project management role. Experience with SaaS is a plus
  • Ability to be stand-alone in senior client settings
  • Clear oral and written communication skills to present and discuss complex value propositions to client senior executives
  • Strong project management skills, able to multi-task whilst keeping attention to detail
  • Entrepreneurial spirit and a genuine interest in delivering outstanding client service and proactively strengthen and develop the client base for Wave
  • Fierce desire to be a critical team member in a rapidly growing, dynamic business
  • Team player able to rally support from multiple resources
  • Outstanding oral and written communication skills in English
38

Client Success Manager Resume Examples & Samples

  • An undergraduate degree with an excellent academic record; graduate degree a plus
  • Managing/understanding large scale change-management or transformation programs in an international context
  • Prior experience in top-tier consultancy is highly desirable
  • Special interest in program and change management
  • Certification in Program Management a plus
  • Fluency in the IT industry and familiarity with the market landscape and corresponding information needs
  • Experience with SaaS a plus
  • A team player able to rally support from multiple resources
39

Client Success Manager Resume Examples & Samples

  • Nurture and develop already established relationships with primary decision makers
  • Gain and maintain a holistic understanding of the client’s ever evolving organization needs
  • Maintain knowledge of Kaplan’s ever evolving educational product and technology offerings
  • Provide product demonstrations and training to new decision makers as they transition into these relationships
  • Work closely with Marketing to drive firm specific marketing campaigns and collateral
  • Travel required for occasional onsite visits, training, and industry conferences
  • Assist in driving lean initiatives and process improvement
  • Assist with new hire training and intern mentorship
  • Assist with tradeshow booths
  • In lieu of education, 5 years of related work experience
  • Proven understanding of KPE’s product offering
  • Proven understanding of KPE’s technology offering
  • Bachelor degree in Business or related field
  • 5 years of experience in account management
  • Experience with servicing and support B2B partnerships
  • Experience in project management, technology, and/or sales
  • Experience with Salesforce
40

Client Success Manager Resume Examples & Samples

  • The Client Success Manager leads a team of CSE’s (Client Success Executives) who are focused on optimizing clients’ multipronged digital marketing campaigns
  • Plays a critical role of proposal development based on a Client Impact Assessment or CIA
  • Serves as the primary post-sale point of contact for the advertiser and sales team, ensuring that the clients’ campaigns are optimized to deliver required KPI’s
  • Provides strategic support and recommendations to the leadership team on work flow, tactical approach to success and retention of existing client base
41

Client Success Manager Resume Examples & Samples

  • Proactively identify and prioritize accounts to focus efforts within a defined territory as based on perceived risk, potential growth opportunity, strategic value, and renewal time frame
  • Develop long term relationships with your portfolio of assigned customers, connecting with key business executives from C level on down. Effectively deliver scheduled business reviews to key business contacts
  • Cultivate an understanding of your customers’ business requirements, industry challenges and goals coupled with a strong understanding of how they are using their Advent solutions to maximize adoption, growth, and account retention as well as the trusted advisor role with the customer
  • Develop account and engagement plans for Advent customers that outline their critical success factors, metrics for success, potential issues, and dependencies and provide recommendations for each. Collaborate with internal teams such as Services, Sales and Renewals to ensure execution of account and engagement plan
  • Provide strategic oversight during the entire customer journey including implementation, optimization, growth, renewal and ensure a seamless handover of knowledge and responsibilities where appropriate
  • Closely monitor customer health index (CHI) for assigned accounts, providing insight in to components of the CHI and how they can be used to be predictive with a customer
  • Identify expansion opportunities and collaborate with the sales teams to ensure growth objectives and footprint increase
  • Work closely with the Advent Services teams to identify new opportunities and facilitate transitions from Services following implementation, upgrades, migrations, etc
  • Act as a collaborative partner with the Support teams to ensure customer tickets are resolved to the best of Advent’s abilities
  • Drive the value of Advent’s Community through increasing customer registration and engagement whenever possible
  • Be the voice of the customer to Product Management, Product Marketing, Support, Renewals, Services, Sales, Finance, etc. building strong working relationship with each to ensure customer success and consistency of contact
  • Develop a thorough understanding of the Advent product suite and industry (where not already present)
  • Work collaboratively with the Marketing and Sales teams to identify and build customer references
  • Key to this role is being able to articulate value, inspire and sell the Advent story for transforming the investment management industry. As a trusted advisor and coach, the CSM is the post-sales success leader for the customer
  • Extensive direct customer/account management experience in enterprise software, business consulting or a related field
  • Ability to multi-task and handle complex matters with little supervision and excellent follow-up
  • High degree of organization, efficiency, urgency and follow through on program planning and execution
  • Possess excellent verbal and written communication skills inclusive of outstanding presentation development and delivery skills, with the ability to inform, influence and impact all levels of management
  • Demonstrated ability to communicate effectively, present and influence credibly at all levels of the organization, including executive and C-level
  • Ability to prioritize and perform effectively in all situations
  • Aptitude for both analyzing technical concepts and translating them into business terms, and for mapping business requirements to technical solutions
  • History of strategic and innovative thinking – exercises great judgment and decision making capabilities
  • Demonstrated ability to grow relationships and expand platform footprints with the customer firm
  • Prior hands-on working knowledge and/or implementation of a complex solution within the FinTech space
  • Strong collaboration and team working skills
  • Excellent follow up skills with great attention to detail
  • Willing to travel 15-30%
  • BA/BS or equivalent degree or related work experience
42

Client Success Manager Resume Examples & Samples

  • Define specifications for the various analytical functions that will meet the client’s business needs
  • Direct the work of data scientists to develop and configure analytical solutions
  • Degree in a technical or quantitative field, preferably engineering, science, mathematics, statistics, economics, or computer science
  • Solid foundation in data analysis and developing analytic models (Excel)
43

Client Success Manager Resume Examples & Samples

  • Proactively develop relationships with customer base to provide updates to management and internal operational teams with overall client satisfaction, contract compliance, and any potential new business opportunities
  • Proactively work with Tangoe operational teams on account reviews (QBR’s) with all assigned customers to include analysis of; service needs and usage trends. Identify products and pricing offerings that meet customer needs and business objectives
  • Analyze and understand contractual language to ensure operational delivery and compliance. Account retention through the development of strong relationships with key client decision makers and users. Mitigate churn
  • Relationship development and management with key individuals and top decision makers at the partner firm. Strive to build relationships at the C-Level
  • Represents a knowledgeable, efficient, and professional image of Tangoe to the partner firm by handling business in a respectful and professional manner
  • Requires a deep understanding of the partner firm business, systems, and processes that touch products and capabilities
  • Ensure that client issues are dealt with in an efficient manner, escalating critical issues appropriately
  • Owns the contract and contract renewal process on existing clients
  • Works closely with the project team to maintain a continuous knowledge of customer contracted services, in order to identify potential issues and/or opportunities related to the project
  • Communicates the client's interest & goals to Tangoe’s internal operations support teams
  • Understanding of company capabilities and service, and effectively communicates all offerings to the client
44

Client Success Manager Resume Examples & Samples

  • Own the overall relationship with assigned clients across all Eze Software products
  • Conduct on-site project meetings and status updates with key accounts
  • Strong written and oral communication skills with proven ability to initiate and manage relationships with customers of all levels
  • Self-starter with the ability to manage multiple projects simultaneously
  • Previous experience with SaaS (desirable)
  • Previous experience with technical writing (desirable)
  • Understanding of the financial services industry (desirable)
45

Client Success Manager Resume Examples & Samples

  • Design and drive successful implementation & execution of large scale corporate language programs with the aim of long-term client success and revenue growth
  • Engage actively with and support the sales team in Riyadh
  • Work closely with corporate clients to set program objectives to ensure high customer satisfaction
  • Identify actions for continuous improvement of clients' learning results
  • Regularly monitor learning KPIs and account plans to ensure timely programs' yearly renewals
  • Foresee and react to issues rapidly with creative solutions
  • Contribute to best practice for all EF corporate teams (academic, operations, sales and development) to ensure successful design and delivery of language training
  • Ideally experience in educating clients on complex information solutions for a Fortune 500 company
  • Service orientated and client focused
  • Has a passion for the client unlocking the value of our products and services
  • Sound decision making skills
  • Strong business acumen and commercial instinct
  • Proactive with a team spirit, who thrives under high pressure
  • Experience of a client facing role
  • Previous experience of working in a multinational company is a plus
46

Client Success Manager Resume Examples & Samples

  • Engages clients to provide basic to moderately complex advice and consulting around our product for the purpose of optimizing the client experience and maximizing revenues
  • Implement methodology for portfolio assessment to identify risks and opportunities with a focus on client retention and preserving revenue through annual renewals
  • Develop and execute strategies to help clients maximize value from Tracker. This includes proposing services solutions to clients and achieving a measurable goal for revenue from services engagements
  • Provide advice and supply best practices to improve legal department operations and initiatives
  • Establish and maintain long term customer relationships
  • Liaise within the business to resolve challenges clients are facing and improve the overall customer experience
  • Bachelor’s degree with minimum 3 years of work experience in a corporate legal department/law firm or Juris Doctor (J.D.) degree
47

Client Success Manager Resume Examples & Samples

  • Increase product adoption and usage by contacting clients to understand their business and help them leverage all the features and functionality that our products have to offer
  • Effectively defend against competitive pressures, uncover additional opportunities for the sales team, and ensure client satisfaction
  • Onboard new clients to ensure that they get off to a quick start using the product(s) and work through any early technical challenges or questions
  • Conduct Client Success outreaches and maintain records with the help of Gainsight
  • Effectively identify accounts which may be at risk and develop a strategy to mitigate
  • Meets or exceeds personal goals
48

Senior Client Success Manager Resume Examples & Samples

  • Collaborates with Sales in launching brand and advertising campaigns, promotions, or online/web/interactive initiatives to increase listening audience and ratings
  • Adjusts programs and campaigns to address changing markets and competitive conditions
  • Participates in conducting research on program and campaign effectiveness; tracks findings and reports results to management
  • Connects with influential media outlets and journalists to place iHeartMedia news
  • Manages strategy and setup of all paid campaigns
  • Researches and tests partnerships with new vendors to expand reach and lower cost
  • Crafts landing pages to distribute through relevant paid programs
  • In-depth knowledge of various paid marketing channels and technologies, e.g., paid search (Google AdWords), retargeting, social network advertising (Facebook, Twitter, LinkedIn, Pinterest, and more), and content distribution and placement networks like Outbrain and Taboola
  • Proven track record in creating, editing, and promoting written and visual content
  • Ability to manage projects from start to finish
  • Excellent organizational skills; ability to prioritize and effectively manage time
  • High degree of stress tolerance; ability to work and thrive in a fast-paced, rapidly changing work environment; maintains composure when faced with difficult situations and personalities
  • Excellent interpersonal skills and collaboration with others
  • Experience in public relations, corporate communications, content marketing, or relationship management
49

Client Success Manager Resume Examples & Samples

  • Enjoys engaging with clients, learning their businesses and is able to quickly leverage Krux resources to help clients meet business goals
  • Brings strong organizational and leadership skills made evident through successful, concurrent management of multiple clients and projects
  • Thrives under deadline pressure and effectively balances multiple, competing internal and external demands
  • Balances priorities across his/her portfolio of accounts to ensure client satisfaction at high levels of Krux operating efficiency
  • Understands that details matter, embraces knowledge of detail, and is able to drive action toward larger goals
  • Demonstrates strong written and verbal communication skills and is able to clearly explain complex, data-rich topics in a manner readily understood by clients
  • Is intellectually curious
  • Prefers an entrepreneurial, fast-paced environment
  • Works well across organizational boundaries by maintaining focus on client impact
  • Is able to travel to client locations as much as 50% of the time
  • 5-7 years experience across a combination of enterprise client services and digital media
  • 1 - 2 years combined experience in digital media and/or marketing and marketing or ad technology
  • 2+ years management or SaaS systems implementation consulting experience preferred
  • Besides English, a second language proficiency is required (Spanish, French and/or German preferred). Additional languages are a plus
  • Bachelor degree required. Advanced degree a plus
50

Senior Client Success Manager Resume Examples & Samples

  • Work with VP’s in development and maintenance of client and agency relationships
  • Lead account strategy to help generate renewals on sold business and identify new opportunities for upsells
  • Manage the launch of Connections deals once sold (confirming all media is booked/reserved correctly, executing signed contracts, communicating final details internally to each business team)
  • Prospect new business opportunities with existing partners
  • Handle billing and reporting (internal & external)
  • Closely monitor and surface client strategies to internal teams
  • Responsible for finalizing media plan & making adjustments to media plan post sale
  • Bridge position between sales lead & post sale brand activation/content team
  • Help design and sell complex media and marketing concepts for Fortune 500 partners
  • Attend sales meetings and conference calls with SVP’s and VP’s or alone and clearly detail developments and next steps
  • Broaden internal relationships across multiple internal divisions including Marketing, Activation, Events, and Pricing
  • Detailed account management via SalesForce, Marketing Requests, and Outlook
  • Develop a full understanding of business and deepen relationships across internal sales teams, including MMS, Premiere, Digital, TTWN, and OOH
  • Help entertain key and developing clients
  • Expand industry knowledge and relationships via trade organizations, publications, websites, etc
51

Client Success Manager Resume Examples & Samples

  • 7-10 years managing and consulting on strategic client accounts
  • Demonstrated skills in research, analytics, presentation, teamwork, and client management
  • Experience planning and managing multiple cross functional projects
  • Excellent written/oral communication and presentation skills including the ability to facilitate large group meetings and host webinars
  • Experience with SaaS implementations/delivery preferred
  • Experience in Human Resources, Talent Management or Leadership Development preferred
  • Travel required
52

Client Success Manager Resume Examples & Samples

  • 5+ years of experience in marketing, consulting, advertising or client-facing roles at online companies
  • BA/BS degree in related field
  • Comfortable working with data analysis and working with MS Excel – Able to analyze campaign performance in great detail and draw conclusions as to what is working and what is not
  • Comfortable building presentation story lines and delivering to C-Level execs
  • Experience at a top management consulting firm or investment banking firm
  • Proven track record of growing client spend in a sustainable fashion
  • Passion for identifying and executing strategies that help clients and grow spend
  • Ability to work cross-functionally
53

Client Success Manager Resume Examples & Samples

  • Independently managing accounts
  • Going out in the field, meeting your clients and blowing them away with your knowledge and ideas
  • Setting up and optimizing multiple internet marketing campaigns simultaneously
  • Analyzing performance and providing data driven insights and recommendations
  • Proactively finding new ways to build clients' business and growing accounts
  • Experience in a (web/marketing) agency
  • Experience with reporting tools (Google Analytics, Omniture)
  • Knowledge of behavioral targeting
  • Knowledge of CRM
  • Knowledge of User Experience
  • Knowledge of database queries
  • Fluent in Dutch/French
  • Photoshop/Illustrator skills
54

Client Success Manager Resume Examples & Samples

  • Delivers projects within the constraints of scope, time and cost to client specifications at agreed levels of quality
  • Implement effective communication plan and operating rhythm with clients, including provision of regular and accurate reports
  • Defines, documents and manages smaller-scale projects with supervision where needed, working with multiple teams that may have differing priorities and working/cultural practices
  • Actively participates in all phases of the project or specific phases of larger projects. Identifies, assesses and manages risks to the success of the project
  • Effectively manage project team conflicts, build collaborative partnerships with stakeholders, and obtain commitment to make decisions
  • Estimates costs, timescales and resource requirements for the successful completion of each project to agreed scope and constraints
  • Monitors costs, timescales and resources used, and takes action where these deviate from agreed tolerances. Ensures that deliverables are implemented within these criteria
  • Manages change control gaining agreement for revisions from clients and project stakeholders
  • Familiarity with Project Management Lifecycle
  • Some Project Management competencies in Project Delivery, Estimating and Planning
  • Ability to deal with competing priorities
  • Ability to work with global/virtual teams
55

Client Success Manager Resume Examples & Samples

  • Serve as Primary EzeSoft service relationship manager for assigned clients
  • Maximize client satisfaction by ensuring delivery of superior products and services, while identifying and resolving client concerns/risks with the support of Solutions and Engagement teams
  • Coordinate across Eze to present a consolidated view of open and closed items to our clients
  • Measure and analyze client satisfaction KPI's and identify actions to continuously improve
  • Work closely with Business Development to ensure clients are aware of EzeSoft offerings and that Eze is always providing maximum value to clients
  • Advocate internally for client needs across client service and other EzeSoft teams
  • Engage routinely with clients to review open incidents, product roadmaps, health checks, executive perceptions, new concerns, pending risks, etc
  • Provide qualitative assessments of client health and communicate this information across Eze teams
  • Build strong, lasting client relationships and minimize client turnover
  • 5+ years of experience in a client-facing role
  • Proven ability to deliver great client service
  • Experienced in setting and managing client expectations
  • Able to effectively prioritize and coordinate work and resources across multiple projects, teams and initiatives
  • Exhibits strong leadership skills and the ability to effectively coach others
  • Possesses excellent knowledge of the industry and the EzeSoft product suite
  • Demonstrates strong written and verbal communication skills
  • Able to build relationships and a productive rapport at all levels, both internally and at clients
  • Capable of “managing-up” client successes, while also addressing risks effectively
  • Able to analyze KPIs and develop actionable plans to improve and enhance overall Eze performance
  • Proven ability to work with sales and service teams to identify opportunities and enable
56

Client Success Manager Resume Examples & Samples

  • Knowledge of Tax and Information and Reporting environment is preferred
  • Excellent communication, time management and presentation skills
  • Must be willing to travel up to 30%
57

Client Success Manager Resume Examples & Samples

  • Accountable for the Client Relationship and the overall clients’ satisfaction
  • Be a strong customer advocate
  • Maintain regular communication with assigned customer contacts to understand and manage performance / service expectations
  • Coordinate the establishment of customer specific Service Plans with strategic focus on Continual Service Improvement
  • Proactively develop & maintain existing client relationships
  • Understanding of Contracts and defined KPIs (Key Performance Indicators) and implements action plans when metrics fall below agreed targets
  • Administration of Standard Client Deliverables
  • Develop or maintain ongoing Service Improvement Plan for key performance metrics at risk
  • Oversight of client financial management metrics to ensure client contractual commitments are met
  • Drive online & eMedia tool enablement and adoption
  • Maintain Service focused Open Action Item logs and Continual Service Improvement register
  • Responsible for identifying opportunities within the base that can drive new revenue growth
  • Maintain a thorough understanding of Products & Solutions
  • Generally 3 years of related experience (sales or service)
  • Ability to communicate with multiple levels of leadership
  • Demonstrated skills in Microsoft Office product suite, including PowerPoint, Excel & Word
58

KPE Client Success Manager Resume Examples & Samples

  • Gain and maintain a holistic understanding of the client’s ever-evolving organization needs
  • Maintain knowledge of Kaplan’s ever-evolving educational product and technology offerings
  • Ensure our corporate partners understand all we have to offer them and that they are maximizing the utilization of our products and services throughout their organization
  • Collaborate with a number of internal support teams to provide solutions and quick resolution to any challenges the partner(s) might be facing
  • Provide ongoing training sessions with corporate partners as new products and technologies are brought to market
  • Manage the contract renewal process for your book of accounts
  • Work closely with Marketing to drive firm-specific marketing campaigns and collateral
  • Establish ongoing and open communication with external partners and internal stakeholders to ensure client needs are heard and met
  • Gain and maintain an understanding of the industries in which your accounts operate and proactively position our products and services to meet upcoming business needs
  • Travel required for on-site visits, training, and industry conferences
  • Associate Degree
  • One year of related experience in Account Management and/or Sales
  • Two years of relevant experience for every year of formal education required
  • Ability to quickly comprehend new technologies
  • Extremely detail-oriented
  • Ability to develop strong relationships
59

Client Success Manager Resume Examples & Samples

  • Serve as primary point of contact for assigned clients within sales territory
  • Establish strong customer relationships to gain trust and open communication
  • Partner with sales team to provide insight on cross-selling opportunities
  • Work with customers to process add-on, transfer and re-bill site orders
  • Ensure the implementation backlog and cancellation queues are being processed (in conjunction with product management teams)
  • Conduct new and expansion client welcome calls for assigned sales team
  • Provide sales support with focus on consulting and training upsell process
  • Manage billing and support escalations through to resolution for existing clients within assigned sales division
  • Provide overall account management through contract inception, implementation and renewal
  • Develop strong inter-company relationships and work proactively to coordinate client needs, resolve issues and ensure client satisfaction
  • Minimum 2 years of experience in a sales, customer service or account management role
  • Demonstrated success in driving and/or maintaining customer satisfaction
  • Property management industry experience a plus
  • Ability to multi-task and prioritize needs across all assigned accounts
  • Ability to work closely with key support groups in the RealPage organization to resolve client issues
  • Ability to address and resolve all issues utilizing the available resources in a timely and proficient manner
  • Persuasive, encouraging, motivating, and friendly personality
  • Physically able to participate in training sessions, presentations, and meetings
  • Ability to work extended hours as needed (may be required)
60

Client Success Manager Resume Examples & Samples

  • Build and maintain strong relationships with assigned key and/or strategic D+H clients
  • Advise clients on the optimal approaches to technical challenges based on a thorough knowledge of D+H Lending products as well as the client’s environment
  • Work effectively with the Client Support organization to ensure support cases for assigned accounts are reaching resolution in an effective and timely manner
  • Conduct periodic meetings with clients via telephone or onsite to ensure operational effectiveness and client satisfaction with D+H Lending products
  • Serve as primary point of contact inside and outside D+H for escalated support issues
  • Help drive continuous improvement of D+H Lending products and processes through careful consideration and effective communication of client feedback
  • In-depth understanding of at least one D+H Lending product; broad knowledge of others
  • Demonstrated ability to work independently; good prioritization skills when workload exceeds capacity
  • Able to organize and lead effective meetings, internally and with clients; able to organize issues and problems so next actions and current status are easy to understand
  • Able to independently handle client escalations
  • Strong collaboration skills; able to work effectively with other functional areas (Sales, Product Management, etc.) toward a common goal
  • Strong sense of initiative and accountability
  • 6+ years relevant work experience including customer support, consulting, and/or account management
  • Experience in dealing with large enterprise accounts
  • Relevant experience in understanding Financial Institution client needs
61

Senior Client Success Manager Resume Examples & Samples

  • Establishes a relationship built on trust with every new partner, client champion, and stakeholder
  • Ensure that every client derives the most value possible from the platform
  • Experience configuring Social Media Management and/or Content Management tools and software desirable
62

Client Success Manager Resume Examples & Samples

  • 3-5 years of Project Management and Operations/Client Strategy/Account Management experience
  • Experience managing relationships as well as a proven track record in retaining clients
  • The ability to manage multiple high priority projects simultaneously, without missing a beat
  • Impeccable communication skills, both verbal and written
  • Passion for driving customer success and retention
  • An analytical mindset and a creative, make-it-happen spirit
  • Experience using CRM software and Excel
  • Strong interpersonal skills, with an ability to foster enduring client relationships
63

Client Success Manager Resume Examples & Samples

  • Plan, coach and mentor customers and project teams to best practice adoption of Appirio’s software tools
  • Lead workshops and training sessions, and provide solution demonstrations
  • Evangelize Appirio’s methodology and tools to internal teams and customers to drive adoption, satisfaction and success
  • Actively manage customer relationships
  • Demonstrate strong knowledge of the Salesforce platform and ability to implement basic Salesforce configuration
  • Able to effectively present complex information and collaborate with multiple team types (Sales & Marketing, Product Management, User experience, Change Management, Development)
  • Enthusiastic, outgoing, professional and confident personality
  • Able to lead remote meetings and conversations via email, voice or GTM
  • Strong focus on customer satisfaction and enabling user success
  • Advocate for customers by translating feedback into product requirements and roadmap input
  • Able to manage multiple workstreams in a fast-paced environment
  • Able to travel occasionally (approx 20%)
  • Bachelor’s degree from a four-year college or university or equivalent experience
  • 3+ years experience as Customer Success Manager, Business Analyst, Technical Trainer or other client-facing role in a mid-large sized organization
  • One or more Salesforce certifications preferred
  • Experience with Salesforce configuration preferred
  • Experience working closely with development teams implementing Salesforce custom development preferred
  • Experience with Agile methodologies preferred
  • Detail oriented, quality driven and possess excellent communication and customer interaction skills
  • For US only, Not eligible for Visa Sponsorship
64

Client Success Manager Resume Examples & Samples

  • 3+ years’ experience in a Customer Success/Account Management/Sales role
  • Experience managing customer relationships and renewals with a SaaS product
  • Demonstrated ability in driving customer retention and fostering meaningful client engagements
  • Strong organization skills and superb capabilities with managing multiple high priority projects simultaneously and successfully
  • Excellent communication skills (both verbal and written), meticulous attention to detail, and a resourceful problem ­solving attitude
  • A passion for building valued relationships with customers and managing the financial impact that clients make to the overall organization
  • An analytical and results focused mindset, coupled with a creative make­-it-happen spirit
  • Experience using CRM software (Salesforce), Microsoft Office Suite (Word, PowerPoint, Excel) and Google Applications (Analytics, Docs, Sheets, Slides)
  • Strong interpersonal skills, and a proven track record of working cross functionally to resolve customer issues
65

Client Success Manager Resume Examples & Samples

  • Minimum 4 years increasingly responsible customer service, account management or client development experience required to include providing service to top level clients
  • Minimum 2 years' experience in preparing various business analyses preferred (e.g., Scorecards, SWOT, Reverse Engineering, Communication Plans, ROI, Total cost of Ownership, etc.)
  • Minimum 2 year project lead or supervisory experience preferred
66

Client Success Manager, Nordics Resume Examples & Samples

  • Manage a portfolio of clients and make certain a high level of satisfaction with the solution is achieved
  • Lead clients through the incubation process
  • Create a tailored plan to ensure client success and achievement of incubation/engagement metrics
  • Conduct regular meetings with the client and make recommendations to provide continued success with talent management processes, workflows, and system configuration
  • Educate clients on self-service tools, release process, and other client programs to ensure a successful partnership
  • Be required to pass all internal written Cornerstone OnDemand product certification exams
67

Client Success Manager Resume Examples & Samples

  • Bachelor’s degree in related field and 3-5 years of related work experience
  • JD, MBA and/or strong understanding of legal department operations
  • Exceptional interpersonal skills – especially oral, written communication, and presentation to small and large groups
  • Ability to effectively communicate and relate to multiple levels of a client's organization (staff, general counsel, C-Suite)
  • Ability to manage a large number of account relationships and maintain a high level of organization. Plans and carries out responsibilities with minimal direction
  • Ability to effectively plan and carry out tasks on a daily, weekly, and monthly basis
  • Consultative and problem-solving skills; client service and solution oriented approach
  • Highly proficient computer skills, including the Microsoft Suite
  • Strong technical affinity for software, data analytics, etc. Ability and willingness for occasional travel to client sites (approximately 10%)
68

Client Success Manager Resume Examples & Samples

  • Serve as the primary point of contact for customer throughout the customer life cycle from Point of Sale to replenishment & re-contracting
  • Ensure speedy completion of provisioning and activation & effectively ‘on-board’ the customer and
  • Assume responsibility for PaaS adoption and issues escalation
  • Performing rapid assessments of client’s internal technology landscape and targeting use cases and deployment targets based on PaaS technology
  • Drive effective PaaS adoption and utilization through collaborative effort with Oracle stakeholders such as Sales, Sales Consulting, Oracle Consulting, Partner Network & specialist Technical teams
  • Prepare and educate customers on new PaaS features and releases through product appreciation sessions and Webcasts
  • Operate and key conduit for knowledge transfer to install base
  • Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs
  • Serve as the customers advocate and provide feedback to product management and development organizations
  • Identify replenishment risks and collaborate with internal teams to remediate and ensure ongoing replenishment
  • Partner with internal Oracle stakeholders to align account activities with the customer's business case and strategy
  • Driving high customer Satisfaction
  • Develop reference accounts & customer advocates
  • Conduct Quarterly business reviews with customer
  • Responsibility to on-board seed systems onto Public Cloud and provide guidance in identifying opportunities where Oracle Public Cloud can be leveraged and upselling ancillary services and emerging technology
  • Minimum 6-8 years in an external customer facing role
  • Demonstrated experience in positioning IaaS, Database, Middleware and other PaaS offerings
  • 3-5 years of experience supporting all stages of the Cloud deployment lifecycle from development to integration and operations. With a core focus on Acquisition- Activation and ultimately Retention of the revenue stream
  • An understanding of application development and deployment concepts and tools that enable successful Public Cloud transformation and organizational acceptance
  • Enthusiasm, energy and ability to evangelize and expanded the footprint of seeded markets in the public cloud platform
  • Broad knowledge and experience in Public Cloud ecosystem and IT infrastructure elements
  • Experience in a customer-facing, role such as consultant, solutions engineer or hands on Customer Success Manager in the Cloud ecosystem
  • Core hands on foundational skills based on middleware and database development
  • Excellent communication skills, including SR tracking, issue identification and triage as well as escalation protocols
  • Ability to travel, when required
  • Ability to build and maintain strong relationships with a diverse set of internal and external business owners and stakeholders across all organizational levels
  • In-depth knowledge & expertise on the following (DB, Application Development certified professional will be an edge)
  • Background or experience in Infrastructure (IaaS) and Platform as a Service (PaaS)
  • Ability to balance customer needs with Oracle’s needs Willingness to 'roll up one's sleeves' and assist wherever needed
  • Specific industry experience is desired but no essential
69

Client Success Manager Resume Examples & Samples

  • Come up to speed quickly on complex systems
  • Develop and deliver client-facing product demonstrations
  • Work with clients to develop and/or redefine business processes to align with the use of applications at the client site
  • Lead small to mid-sized client implementations using documented processes and procedures
  • Develop training materials and lead training sessions to assist clients in the use of applications
  • Learn the processes and approaches for effective troubleshooting of client business process and software usage issues
  • Ability to work within a structured project framework
  • Ability to work accurately and effectively under pressure
  • Contribute to team effort through communication, cooperation and coordination with other teams within the department
  • Consistently deliver high-quality service to our clients
  • Must be within commuting distance of Blue Bell, PA
  • A Bachelor’s degree or higher from an accredited college or university
  • 3-5 years of industry experience in IT or Business level Trial Master File roles
  • Excellent verbal and written communication skills including telephone interactions as well as preparing and delivering presentations
  • Ability to interact professionally with a diverse group, including Executives, Product Managers, Supervisors, contract resources, application users/clients, and software developers
  • Willingness to perform other duties, as required, and maintain a ‘team player’ attitude
  • Proven analytic and problem solving skills including a thorough understanding of how to interpret customer business needs and translate
  • Comfort working on team that has remote members thus requiring use of conference calls and web conferencing for some meetings
  • Experience with the software development life cycle
  • Experience working on software that supports the healthcare/pharmaceutical industry
  • Working knowledge of business processes, system development, and process improvement
  • Experience in managing small to mid-sized software implementation projects
  • Ability to learn quickly and ask probing questions
  • Ability to explain detailed processes clearly and accurately
  • Ability to work to deadlines
  • Travel up to 25% - 50%
  • Must be legally authorized to work and remain in the United States permanently
70

Client Success Manager Resume Examples & Samples

  • Manage a portfolio of around 80-120 of Meltwater’s African clients
  • Meet and exceed sales metrics with both individual and team targets
  • Build positive, long-lasting relationships through customer engagement with numerous product offerings to increase value and drive market share
  • Implement strategies to drive business growth and inform decision-making at the C-suite level
  • Increase revenue by negotiating contract renewals for long-term subscriptions while developing up-sale and cross-sale opportunities
  • Work across all verticals; including non-profit, JSE listed, government and more…
  • University degree (any discipline)
  • Exceptional communication & relationship building skills
  • Keen interest in business on an African and international level
  • Extremely self-motivated & organised with the ability to multitask & prioritise
  • Strong analytical, problem solving and investigative skills
  • Excellent level of proficiency in written & spoken English
  • Valid to work within RSA - Work Permit/Visa