Client Data Services Resume Samples

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L Walker

Laisha

Walker

74965 Ebert Branch

New York

+1 (555) 520 1253

74965 Ebert Branch

New York

Phone

p +1 (555) 520 1253

Experience Experience

Phoenix, AZ

Client Data Services

Phoenix, AZ

Ferry-Daugherty

Phoenix, AZ

Client Data Services

Helping to establish a central Project Management Office (PMO) function for Tax in CDS
Identifying risk themes and root causes and providing support in making recommendations in partnership with the Programme Managers
Building and maintaining effective relationships with Programme Managers, the Technology Change team and Senior Management
Gathering monthly reporting updates from the Project Managers and consolidating into a portfolio report
Resilient and hardworking, committed to seeing quality results from own endeavours, determined with a lively and open personality
Document management through a central Sharepoint portal and the on-going review and enhancement of programme governance
Maintaining regular face to face contact with key business stakeholders as well as own and supporting key stakeholder calls

Dallas, TX

Coo-client Data Services

Dallas, TX

McDermott-Erdman

Dallas, TX

Coo-client Data Services

Interface between AFC and COB production on procedure related matters and policy development/change management including training
Participate in cross process initiatives which are formulated to create or improve existing processes
Assist with test plans and cases, handling issues and defect management
Work as the process owner and ensure end-to-end management of all activities associate
Work as the process owner and ensure end to end management of all activities associated with the process
Effectively manage risk and foster an environment where team is fully aware of Operational Risk managemen
Manage regional training accreditation process for COB production and evaluate effectiveness of training provided

present

Boston, MA

Head of Group Wide Client & Data Services

Boston, MA

Hoppe, Willms and Lynch

present

Boston, MA

Head of Group Wide Client & Data Services

present

Monitoring team and individual performance: ensuring adherence to Key Performance Indicator’s (KPIs)
Growing and developing strong working relationships with key business Stakeholders
Identifying and leading a continuous improvement approach by engaging cross-regional teams where necessary
Working closely with Product Heads in order to ensure Operations strategy is delivered
Mitigating financial and reputational risk, escalating any issues to Senior Management and Stakeholders
Acting as a point of reference for the business areas supported, attending business calls and meetings
Ensuring completeness in the daily processes alongside the initiatives delivery

Education Education

Bachelor’s Degree

Belmont University

Bachelor’s Degree

Skills Skills

Possesses strong organisational skills and has a proven ability to prioritise competing demands, under pressure and to tight deadlines
Reviewing, appraising and consolidating project plans into portfolio view
Demonstrable experience of project and portfolio planning across a number of concurrent projects
Resilient and hardworking, committed to seeing quality results from own endeavours, determined with a lively and open personality
Ability to work unsupervised
Knowledge of Microsoft Powerpoint, Excel, Access and Word
Highly articulate with confident communication skills
Stakeholder and relationship management skills
Anti-Money Laundering / Know Your Client or Compliance related qualifications / experience (beneficial)
Holds a project management qualifications (Prince / Project Management Institute (PMI) or equivalent) and has had previous exposure to project management methodologies

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Client Data Analyst Client Data Services Resume Examples & Samples

Good understanding of the regulatory environment within which IWM operates
Strong communication skills, can effectively manage stakeholder expectations
Track record in excellent service delivery
Ability to successfully manage complex and non-routine issues

Global Client Data Services Intern Resume Examples & Samples

Complete and update online databases on a recurring basis, as assigned and as per the database deadline. Review and maintain the accuracy and completeness of online databases inputs, as assigned
Respond to non-new business requests (Due Diligence Questionnaires, Ad-Hoc Data Requests, Publications and Surveys) as assigned, providing high-quality responses
Ensure timely, accurate and complete, response to all assignments
Currently enrolled in university. Concentration in finance or marketing a plus
Above average verbal and written communication skills in English
Ability to interact effectively and professionally at all levels of seniority and across multiple cultures
Strong working knowledge of MS Office: Word, Excel, and PowerPoint and the willingness/ability to learn new/proprietary systems/applications
Meticulous attention to detail, across all aspects of data, language and grammar, and general layout and presentation
Excellent organizational skill, and ability to manage multiple tasks and meet tight deadlines
Flexible and adaptable, ability to adjust to changes in workflow and succeed in a fast-paced, deadline-driven environment
Team player, tactful, diplomatic, self starter and independent thinker

Head of Group Wide Client & Data Services Resume Examples & Samples

Managing daily business; delivering a high quality and timely turnaround of queries to our Clients
Working closely with Product Heads in order to ensure Operations strategy is delivered
Acting as a point of reference for the business areas supported, attending business calls and meetings
Growing and developing strong working relationships with key business Stakeholders
Mitigating financial and reputational risk, escalating any issues to Senior Management and Stakeholders
Ensuring all regulatory and market requirements are adhered to
Maintaining business as usual (BAU) and critical controls, including managing escalation routes appropriately
Ensuring completeness in the daily processes alongside the initiatives delivery
Identifying and leading a continuous improvement approach by engaging cross-regional teams where necessary
Administering pipeline transition / transformation efficiency / conveyor belt co-ordination
Liaising with other operating company (OpCo) management teams to drive consistency across the site and working closely with the Birmingham Chief Operating Office (COO) team to ensure efficient delivery and to help the Central Teams navigate the line groups
Leading and managing multiple cross product teams supported by Subject Matter Expert (SME) Assistant Vice Presidents (AVPs) and Associates with responsibility for more than 60 people
Monitoring team and individual performance: ensuring adherence to Key Performance Indicator’s (KPIs)
Holding regular meetings with Team Leads and ensuring all staff receive regular 1-2-1s
Delivering specific, measurable, attainable, realistic and timely (SMART) objectives to the teams
Hiring and succession planning

Client Data Services Manager Resume Examples & Samples

Conduct regularly-scheduled reviews to ensure Operations and clients are receiving the right data at the right time to support their business and client value propositions
Facilitate meetings and presents reporting and data solutions to Operational counterparts and external clients, both prospective, new and existing
Serves as a lead resource for interpreting data and information; communicates results to Operations and/or clients and makes recommendations
Provide consultative support to business partners on appropriate use of data, the application of reporting, and quality assurance standards
Operates as the primary contact between the business and the reporting team responsible for delivering reporting solutions
Responsible for coordinating UAT with IT reporting team and the business
Responsible for coordinating changes to reporting logic resulting in operational process changes, contract amendments or other discovery requiring modifications
Assesses reporting needs; provides recommendations for enhanced solutions and matches needs to Reporting tools and capabilities
Works with customers to provide consultation on the best use and interpretation of information as well as limitations
Works with Reporting and Information Technology team members to communicate requirements and ensure delivery of quality Reporting solutions
Ability to accommodate occasional travel
5-6 years experience in reporting, metrics development, and data analysis required
Strong knowledge of reimbursement and PAP operational programs and / or pharmaceutical sales and marketing business disciplines
Background in report development standards and methodologies
Experience leading teams in a consulting/advisory atmosphere
Strong knowledge of key business processes and drivers
Strong client-facing, customer service orientation, and communication skills
Strong knowledge of healthcare data in general and reimbursement data
Expertise with reporting tools and capabilities
Familiarity with the following or related technologies: Business Objects, Microsoft SQL Server Reporting Services, SharePoint, and data warehousing concepts
Knowledge of healthcare data privacy and HIPAA compliance requirements a plus
Good analytical and problem solving skills to evaluate business problems and apply applications knowledge to identify appropriate solutions
Good interpersonal skills; effective team player
Strong decision making skills
Strong process improvement backgrounds with Six Sigma experience a plus
Client-facing experience at all levels within the organization
Client-facing consulting experience a plus
Sedentary physical activity requiring reaching, sifting, lifting, finger dexterity, grasping, feeling, repetitive motions, talking and hearing
Visual requirement is for close vision, distance vision, peripheral vision and ability to adjust focus
75% or more time is spent looking directly at a computer
Associate is frequently required to stand, walk (or otherwise be mobile)

Client Data Services Specialist Resume Examples & Samples

Completing tasks by required deadlines
Maintaining product data across global consultant databases
Undertake data checks for other team members
Producing competitor analysis on products
Ensuring a responsive approach to the provision of data and wherever possible a proactive approach to data collation
Automating data provision where achievable
Reducing duplication of task and effort across multiple business areas
Maintaining the workflow management tool
Identifying areas of efficiency that can be achieved in collaboration with Distribution – IT
Recording and filing all workload in accordance with FCA requirements and the process manual
Strong numeracy and literacy
Efficient and well-organised
Excellent inter-personal skills
Strong Microsoft Office skills (Excel, Word)
Proficient in online systems as you will be working with a 100% paperless online process
Previous experience in a similar data role will be beneficial
Familiarity with RFP and consultant databases is beneficial
IMC (or equivalent) (or at least the ambition to do so)

Coo-client & Data Services Resume Examples & Samples

Understand regulatory/tax related changes, analyze, drive and manage implementation of process and/or system changes for the Client &Data Services team
Develop project plans, milestones, risk/dependencies and associated MI reports or dashboards
Assist to develop and document end-to-end roles and responsibilities, including process flow, operating procedures, as well as the required controls
Support the test managers in user acceptance testing and implementations
Partner with different groups of stakeholders - Compliance, Front Office Business Managers, Audit Controls, and Senior management in the course of the project to ensure plans, risks, issues and actions, resolutions are tracked and closed out
Relevant experience around change management in the Financial Services industry
Prior experience and good understanding of Markit/CTI solutions
Relevant experience around the Client data/onboarding space
Professional Project Management qualification

Client Data Services Resume Examples & Samples

Helping to establish a central Project Management Office (PMO) function for Tax in CDS
Gathering monthly reporting updates from the Project Managers and consolidating into a portfolio report
Evaluating the monthly reporting updates and where applicable, challenging the status and Redundant Array of Independent Drives (RAID) logs and the mitigation plans to ensure a path to green status is in place
Identifying risk themes and root causes and providing support in making recommendations in partnership with the Programme Managers
Preparing Operating Committee and Steering committee material and Senior Management updates as required to support in the communications on progress to plan
Highlighting the key decisions required, risks and issues and updating on resourcing and budget
Governing the PMO sharepoint site
Driving PMO communications
Taking minutes at PMO meetings and pro-actively managing the progress on actions and decisions
Evaluating tools available in the Bank in order to support PMO reporting
Providing oversight to the budgeting and planning of the portfolio as required
Building and maintaining effective relationships with Programme Managers, the Technology Change team and Senior Management
Maintaining regular face to face contact with key business stakeholders as well as own and supporting key stakeholder calls
Document management through a central Sharepoint portal and the on-going review and enhancement of programme governance
Proven relevant experience in a PMO or Business Analyst role, ideally in a control function within Financial Services (i.e. should have a track record of running PMO functions within Investment Banks or large financial houses)
Experience of PMO leadership and co-ordination across projects and business functions
Demonstrable experience of project and portfolio planning across a number of concurrent projects
Reviewing, appraising and consolidating project plans into portfolio view
Experience in capacity management / delivery of change management through careful resource planning and supervising the project resources
Holds a project management qualifications (Prince / Project Management Institute (PMI) or equivalent) and has had previous exposure to project management methodologies
Anti-Money Laundering / Know Your Client or Compliance related qualifications / experience (beneficial)
Stakeholder and relationship management skills
Highly articulate with confident communication skills
Knowledge of Microsoft Powerpoint, Excel, Access and Word
A good understanding and experience of Investment Banking and related products including traded products, commodities corporate finance, transaction banking etc
Possesses strong organisational skills and has a proven ability to prioritise competing demands, under pressure and to tight deadlines
Resilient and hardworking, committed to seeing quality results from own endeavours, determined with a lively and open personality
Educated to Bachelor degree level (or equivalent qualification / work experience)

Coo-client Data Services Resume Examples & Samples

Functional maintenance of the KYC Key Operating Procedures in line with Global DB KYC Policy
Review of regional country addenda versus the minimum Global KYC Standards in partnership with key stakeholders
Interface between AFC and COB production on procedure related matters and policy development/change management including training
Provision of quality KYC procedural advice as well as review of procedure and training related trends
Thematic KYC procedure and training issue resolution identified through KYC NCA/Regular Review or Remediation activities through regional or global engagement
Training – run the bank function that can perform sustainable, repeatable training to a global audience utilizing a blended training approach and create high quality KYC training materials in line with the relevant procedures

Coo-client Data Services Resume Examples & Samples

Consolidated reporting across new client accounts, regular review and event driven reviews
Responding to requests for information from multiple internal stakeholders
Process review/redesign
Reviewing and Implementing controls for ODI and SFC PI
Monitoring of internal MI
Back up for onshore due diligence requirements
Case management cover
Attention to details
Customer oriented while control will not be compromised
Flexible, able to adapt change, and open minded
Strong communication skills both written and oral via various media i.e. e-mail, phone, face to face and conference calls
Proven ability to manage different stakeholders
Proven ability to manage multi tasks, aggressive deadline, work under high pressure
Ability to drive for result persistently
Ability to articulate issues on a structured manner, and identify root causes
Strong analytical/problem solving skills and ability to work under pressure
Willing to take ownership and work independently with minimal supervision
Strong knowledge on AML/KYC requirements and regulatory requirement like PI classification, FACTA and Dodd Frank
Experience on cross jurisdiction adoption
Knowledge on account documentation review
Understand the key risk and control issues in client on-boarding
Experience on client data programs preferred
Project management experience either around process re-engineering or system enhancements an advantage
Experience of KYC management systems as well as competency in Excel, Word, (Access an advantage) and PowerPoint

Coo-client Data Services Resume Examples & Samples

Ability to work with large sets of data and navigate through various platforms to collate quality documentation and reports
Good understanding of the bank and its hierarchy in order to provide effective, efficient support
Ability to learn and understand various regulatory requirements to provide effective client support
Understanding of Client On-Boarding process and systems
Ownership and tracking of items to resolution
Ability to deal with Senior Personnel across business lines and product lines
Delivery against set timelines and objectives
Understanding of and ability to deliver concise and clear M.I
Able to review priorities and adjust in order to meet targets
Able to co-ordinate across teams and individuals to remediate issues and provide feedback on recurring themes
Strong organizational abilities, with ability to proactively manage multiple responsibilities and tasks simultaneously
Knowledge of FATCA Regulation
Capable of working effectively in a multi-site organization, with ability to co-ordinate across teams and individuals globally
Flexible and adaptable to change given the nature of the role and potential priority changes
Methodical and meticulous, with excellent attention to detail
Proven ability to cope with conflict and critical deadlines
Effective problem solving and mediation skills
Excellent communication skills – both written and verbal
Very proficient with MSOffice – especially intermediate and above Excel skills
Strong analytical skills – able to form and present findings
Proven ability to work using own initiative without close supervision and exercise sound judgment

Coo-client Data Services Resume Examples & Samples

Manage the inflow of request and prioritize KYC Client onboarding and Periodic reviews
Ensure business and client is provided with the KYC, Tax, and regulatory requirements for all onboarding and periodic review request
Ensure key stakeholders are kept informed of the progress, challenges, and escalating issues where appropriate. Interact with Front Office and External Clients as appropriate and be hands on. Take end to end ownership and coordinate with various teams to get the task done (Credit, Compliance, Legal etc)
Follow up on any delays and deficiency on KYC docs
Ability to work with onshore and offshore teams
Liaise with Compliance/Business/External counterparts
Perform quality checks to ensure that defined guideline is adhered
Work as the process owner and ensure end-to-end management of all activities associate
Ensure adherence to standards, procedures and also identify risk mitigates and is fully aware of Operational Risk management
Participates in regular operational performance reviews and monthly self-assessment
Should be commercially minded and ensure that information available with the bank or publicly available are sourced and leveraged
Remain updated with Regulation and Industry Knowledge
Break the silos within COB and with other departments to ensure efficient and speedy completion of tasks. Reduce complexity of the tasks
Support in preparing of MIS required for management decision making
All overdue and ageing request are followed and placed for closure or hold to ensure the pipeline effective management
Should be adept in spotting trends (in data points) and analyze the same for further action
Must be able to multi task effectively
Experience /skills
Graduates with good academic record
Solid experience in the Banking/Finance industry
Effective communication skills – to be able to manage relationships with clients virtually
Relevant KYC background with with experience working in Client Onboarding team. Has worked as maker or Checker and experience on dealing with clients and internal Sales teams
Experience working in a highly-matrixed environment, and accustomed to bridging the gap between disparate organizations and cultures
Good knowledge of regulatory trends and developments
Proven ability to prioritize competing demands
General knowledge of Business Banking product set
Should be hands on and should keep himself updated on regulatory changes
Eye for detail and willingness to question current state practices
Independent, self-motivated and a team player
Ability to use sound judgment to determine due diligence quality and if meets regulatory standards
Ability to apply regulatory guidance to review process in absence of written policy
Strong time management, organizational, planning and follow-up skills; ability to multi-task effectively
Strong interpersonal skills; ability to partner with internal partners and leverage internal resources
Exceptional organizational, planning and management skills
Ability to build relationships by communicating, influencing and negotiating effectively with business heads, senior managers, consultants, technical experts across the whole department and business users
Strong capacity to assimilate other stakeholders perspectives and fast learning abilities
Pro-active and business orientation with proven ability to priorities and manage conflicting demands

COO Client Data Services Resume Examples & Samples

Responsible for ensuring that cases are managed effectively and consistently in line with the agreed process; ensuring that all aspects of delivery are running effectively and if necessary, escalating issues
Work collectively the Deal Team and Case Management function to ensure consistency and team work
Liaises with the Customer On-boarding function to ensure the smooth delivery of On-boarding services to front office staff and clients
Supports the production of critical metrics and reporting which provide data related to department performance, risk quantification and stratification, and resource capacity
Adherence and understanding of a follow the sun model
Acts as a role model in relation to the values and beliefs and manages the function in line with internal policies and guidance and regulatory requirements
Review complex KYC cases and ensure appropriate escalation to internal teams such as AFC and legal
Relevant experience in Client On-boarding processes and requirements

Coo-client Data Services Resume Examples & Samples

Understand regulatory/tax related changes, analyze, drive and manage implementation of process and/or system changes for the Client Data Services team
Assist with test plans and cases, handling issues and defect management
Ensure appropriate project stakeholder awareness, engagement and communication
Where applicable provide other relevant support as required by the programme manager
Demonstrable experience in leading projects to successful conclusions
Relevant experience around the Client data/onboarding space preferred
Proven track record of working in a highly matrixed environment
Ability to build strong relationships with business and infrastructure partners
Adept at handling multiple tasks at once within an extremely deadline driven environment
Ability to demonstrate the Bank’s values in achieving objectives
Excellent planning, organization, analysis and problem-solving skills
Open minded, able to share information, transfer knowledge and expertise to team members
Self-assured with sound judgment and confident manner
Undergraduate Degree from an accredited college or university
Professional Project Management qualification (Desired)

Coo-client Data Services Resume Examples & Samples

Ability to work with multiple data sets across platforms to correlate in-scope / out of scope outreach populations
Support of teams including Client Onboarding, Policy, Pipeline across global locations
Good understanding of the bank and it’s hierarchy in order to provide effective, efficient support
Ability to learn and understand various and detailed regulatory requirements to provide effective client/business support
Understanding of key Client On-Boarding process and systems
Ability to communicate clearly and professionally internally with Senior Business stakeholders and externally with clients
Effective Multi-tasker with a proven track record of dealing with multiple processes simultaneously
Able to co-ordinate across teams and individuals to ensure smooth client experience
Very proficient with MSOffice – especially intermediate and above Excel and PowerPoint skills
Understanding of Sales & trading environment
Understanding of industry initiatives around Regulation would be beneficial

Coo-client Data Services Resume Examples & Samples

Perform analysis and drive execution on APAC C&DS project stream initiatives around regulatory change / remediation / integration as may be needed
Ensure any operational change is implemented with full understanding of risks & control considerations involved and are adherent to regulatory and internal control requirements
Closely monitor progress of integration initiative through various approval steps (internal / external) as outlined in transition process
Work with SME’s to define and implement new processes and controls and ensure appropriate risk mitigation around any process migration / transition efforts
Actively participate in ensuring and validating strong level of operational readiness in COB RTB teams as part of go-live transition on any of the above initiatives
Provide transparency around progress status and key risks/issues being faced towards achieving success on the in-flight projects to various stakeholder groups
Establish strong partnership and collaborative relationships with various stakeholder groups (AFC / Compliance / Legal / Operations / COO) towards achieving the project outcomes within required timeframes in adherence with regulatory expectations and internal guidelines
Develop strong knowledge and understanding of systems/processes/organization in APAC around the client data services space
Overall experience of at least 7 years in the Banking/Finance industry of which at least 2 years should be in change/transformation space or associated with change/transformation initiatives
Highly structured and analytical preferably with hands on experience of process mapping/process reengineering/operational change
Experience in participating in complex projects and coordinating change
Able to multi-task and deal with competing priorities
Experienced in communicating with and influencing diverse stakeholders (including senior stakeholders) and colleagues
KYC /Client data related process experience a big plus
Prior experience around regulatory projects and/or regulatory interactions a big plus
Experience around transition management and methodologies / VRM processes/ offshoring a big plus
Relationship management and influencing/negotiation skills – to be able to manage relationships with stakeholders including those located remotely
Extremely hands-on with ability and interest to get into the details and understand front to back system and process flows, perform specific data analysis and identify solution alternatives
Independent, self-motivated and a collaborative team player
Excellent documentation and written communication skills

Coo-client Data Services Resume Examples & Samples

Working in large / global corporate environments involving multiple businesses within a financial services environment
Understanding of KYC, Anti-Money Laundering/ Anti-Financial Crime risk management
Experience in client onboarding, Compliance, AFC or KYC risk based role, ideally with a focus on AFC / AML client reviews would be an advantage

Coo-client Data Services Resume Examples & Samples

Work collectively with business, CDD teams, AFC and policy to ensure timely onboarding
Prioritising case workload and transparent communication with all stakeholders
Drives continuous improvement of people, process and technology
Accurate MI reporting
Prioritising cases with peers and business
Deep understanding of KYC, AFC, FATCA and other regulatory requirements
Excellent team leader, able to work in virtual global teams and a matrix organisation
Strong interpersonal, analytical, problem solving, negotiating, influencing, facilitation, organisational, prioritisation, decision-making, and conflict resolution skills
Excellent communication skills, fluent in English and local language (written/verbal) as appropriate
Degree or equivalent

Coo-client Data Services Resume Examples & Samples

Spearhead greater adoption of KYC Utilities within APAC by partnering with business in outlining benefits to clients and facilitating greater utilization within CDS
Act as a key change lead within team to help drive target operating model changes within APAC through strong partnership with CDS branch teams
Overall experience of atleast 10 years in the Banking/Finance industry of which at least 3 years should be in change/transformation space or associated with change/transformation initiatives
Relevant KYC background with with experience working in Client Onboarding team and/or interacting with clients and internal Sales teams on KYC topics
Highly structured and analytical preferably with hands on experience of process mapping/ documentation and solutioning
Experience in participating in complex projects and supporting change
Good knowledge of regulatory trends / developments around AML / KYC space
Able to multi-task and deal with competing prioritie
Experience in working in regional role across APAC branches a big plus
Experience around transition management and methodologies / VRM processes/ offshoring a plus
Extremely hands with ability and interest to get into the details and understand front to back system and process flows, perform specific data analysis and identify solution alternatives
Analytical and able to perform deep dives and root cause analysis
Strong learning ability around new areas
High EQ and able to assimilate other stakeholders perspectives

Coo-client Data Services Resume Examples & Samples

Support CDS APAC teams on complex queries related to new client onboarding and Periodic reviews on day to day basis as part of expert team
Ensure training and knowledge sharing on KYC and regulatory/tax related client classification matters to all COB teams
Help drive process standardization and operational efficiencies across APAC branch CDS teams
Work with AFC and Policy team to translate new policy or regulatory changes into operating procedures or artefacts that can be used by KYC analysts
Perform quality checks as needed at time to ensure that defined guidelines are being adhered to and help identify root cause of any gaps therein
Support establishment of a quality culture within outcome towards achieving right quality outcomes around policies and standards
Remain updated on latest Regulation and Industry Knowledge
Partner with change teams in driving impact assessment on operational processes from new change initiatives (policy /regulatory etc)
Define and implement new processes and controls around change initiative driven impacts in CDS towards minimizing operational risks
Establish strong collaboration with AFC and business teams and help in resolution of issues that are stemming from policy execution action interpretation differences between CDS and business teams
Develop and document end-to-end roles and responsibilities for new procedures, including process flow, operating procedures, as well as the required controls
Actively participate in ensuring and validating strong level of operational readiness in CDS RTB teams as part of go-live transition on any of the above initiatives
Help identify system requirements around automation of KYC or related processes in a manner that meets CDS needs
Overall experience of atleast 7 years in the Banking/Finance industry of which at least 2 years should be in change/transformation space or associated with change/transformation initiatives

Coo-client Data Services Resume Examples & Samples

Substantial and relevant experience in a global banking environment
Exposure to Client Onboarding, KYC or similar regulatory projects is preferred
Ability to work under pressure to tight deadlines
Strong organisational and administrative skills
Client focused approach and ability to react quickly to changing demands

Coo-client Data Services Resume Examples & Samples

Manage the inflow of request and prioritize Client onboarding and updates of client signatories and ID docs during periodic reviews
Ensure business and client is provided with the KYC, Tax, and regulatory requirements for all onboarding and periodic review request are uploaded in right repository
Follow up on any delays and deficiency on docs
Ability to work onshore with Implementaiton, sales support, client outreach and case management teams to ensure client account file is completed with required documents
Ability to file and send documents for warehouse
Liaise with Compliance/Business/External & legal counterparts
Relevant background with with experience working in Client Onboarding documentation team. Has worked as maker or Checker and experience on dealing with clients and internal Sales teams

Coo-client Data Services Resume Examples & Samples

Work as the process owner and ensure end to end management of all activities associated with the process
Ensure adherence to standards, procedures and also identify risk mitigants wherever there is a control issue
Effectively manage risk and foster an environment where team is fully aware of Operational Risk managemen
Participates in regular operational performance reviews and monthly self assessments
Ensure key stakeholders are kept informed of the progress and challenges and escalating issues where appropriate. Interact with Front Office and External Clients as appropriate and be hands on. Take end to end ownership and coordinate with various teams to get the task done (Credit, Compliance, Legal etc)
Work closely with other internal teams to ensure top of the line service to clients
Prioritize tasks and ensure adherence to timelines for completion of activities
Ensure structured upward & downward communication
Serve as a mentor and offer guidance for team level and individual level challenges
Participate in cross process initiatives which are formulated to create or improve existing processes
Relevant KYC background with with experience working in Client Onboarding team