Care Manager, Care Manager Resume Samples
4.5
(93 votes) for
Care Manager, Care Manager Resume Samples
The Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the care manager, care manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
Craft your perfect resume by picking job responsibilities written by professional recruiters
Pick from the thousands of curated job responsibilities used by the leading companies
Tailor your resume & cover letter with wording that best fits for each job you apply
Resume Builder
Create a Resume in Minutes with Professional Resume Templates
CHOOSE THE BEST TEMPLATE
- Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS
- Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES
- Instantly download in PDF format or share a custom link.
MF
M Feil
Mikel
Feil
8334 Wyatt Lake
Houston
TX
+1 (555) 991 0669
8334 Wyatt Lake
Houston
TX
Phone
p
+1 (555) 991 0669
Experience
Experience
Chicago, IL
Per Diem Care Manager Assistant
Chicago, IL
Stiedemann-Murphy
Chicago, IL
Per Diem Care Manager Assistant
- Respond to patient questions over the phone
- Search for and refer patients to outside resources (e.g., community resources, social services) to promote self-care
- Assists patients with navigating through their covered benefits
- Coordinate services/case management for non-episodic and non-catastrophic cases
- Access health plan portals to verify benefit eligibility/benefits for patients and seek additional information as necessary
- Input/update patient demographic data into computer systems
- Update/upload patient care data in computer systems
Dallas, TX
Asset Care Manager
Dallas, TX
Schroeder-Smith
Dallas, TX
Asset Care Manager
- Addressing complaints, and resolving problems
- Provides engineering and technical expertise to achieve lowest cost while providing high quality products and customer service levels
- Tracks standard manufacturing and warehouse measures and prioritizes plant maintenance opportunities
- Proactively influences Capital Expenditure projects and budgets through collaboration with local engineering teams
- Technical Competence: In-depth knowledge of project management, technical operations and engineering
- Proven track record in managing multiple projects technically and financially
- Demonstrated success, performing as a manager in a production organization
present
San Francisco, CA
Utilization Review Care Manager
San Francisco, CA
Gerhold, Heller and Steuber
present
San Francisco, CA
Utilization Review Care Manager
present
- Knowledge of case management, utilization management and referral management
- Provides information to providers regarding mental health and substance use benefits and community treatment resources
- Performs telephonic care review and authorization determinations for prospective, concurrent and discharge review with psychiatric and substance use treatment facilities as assigned
- Participates in Case Management meetings and educational programs sponsored by Steward Health Care Network Services (SHCN), Steward Hospitals, and health plans
- Collaborates with multiple providers to provide quality and cost effective care for risk members
- Provides information to members and providers regarding mental health and substance use benefits and community treatment resources
- Collaborates with network's physicians to provide quality focused cost-effective interventions to all clients across the continuum of care
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Arizona State University
Bachelor’s Degree in Business
Skills
Skills
- Assures equipment reliability to maximize production line productivity measured through Overall Equipment Efficiency (OEE)
- Follow Good Manufacturing Procedures (GMP), perform tasks per the Master Sanitation Schedule (MSS) and follow general housekeeping guidelines and rules for Food Safety Regulations. Keep area updated with 5S
- Implements MMS best practice process enhancements to improve processes related to package and flavor changeover efficiency
- Utilizes MMS concepts to maximize asset utilization and plant performance through use of visual management tools
- Based on MMS concepts, develops action driven work streams through use of TRACC system to further overall maintenance maturity levels to achieve world class standards
- Builds the capability and engagement of Maintenance Team Leaders and craftsmen including MMS visual management and world class shift to shift handovers
- Tracks standard manufacturing and warehouse measures and prioritizes plant maintenance opportunities
- Maintains P&L responsibility over maintenance cost centers, repair and maintenance, maintenance labor, utilities and capital improvement plans
- Proactively influences Capital Expenditure projects and budgets through collaboration with local engineering teams
15 Care Manager, Care Manager resume templates
Read our complete resume writing guides
1
Long Term Care, Account Manager Resume Examples & Samples
- Strong interpersonal skills. Must have experience building relationships
- Strategic planning and multitasking skills
- Long Term Care or Home Health Care experience
2
Onsite Discharge Care Manager Resume Examples & Samples
- Perform Discharge Planning for Members currently in acute inpatient setting
- Build and maintain relationships
- Identify and evaluate delays in care
- Facilitate timely and appropriate care and effective discharge planning
- Participate in team meetings, education discussions, and related activities
- Participate in telephonic and in-person staff meetings
- A current, unrestricted RN license in Delaware
- 2 or more years of Discharge Planning / case management experience
3
Utilization Review Care Manager Resume Examples & Samples
- Ensures the appropriate delivery of services through Assessment and Case /Problem Identification, Coordination, Planning, Monitoring and Evaluation
- Identifies clients at high risk for long term/chronic care and collaborates with the health care team to develop and implement suitable life plans
- Comprehensive knowledge of Interqual Guidelines. Maintains compliancy with regulation changes affecting utilization management. Reviews patients' records and evaluates patient progress. Performs continuing review of medical records and identification and need of on-going hospitalization. Confers with UM nurse all medical reports and subsequent treatment plan requests to conduct review. Reviews and validates physician's orders, reports progress and unusual occurrences on patients. Ensures quality healthcare services to patients. Analyzes patient records, and participates in interdisciplinary collaboration with professional staff. Facilitates educational programs and advises physicians and other departments of regulations affecting utilization management. Collaborates with other departments in evaluation of projects affecting discharge plans
- Has a full understanding of the payor's benefits and regulations and works within those reimbursement systems
- Collaborates with network's physicians to provide quality focused cost-effective interventions to all clients across the continuum of care
- Performs Case Management services taking into consideration the client's physical, cultural, social and psychological needs
- Develops criteria to identify ambulatory clients at risk for high cost/chronic care and intervenes to provide a care plan, which utilizes appropriate resources across the continuum
- Identifies need for and facilitates the development o ambulatory-based programs to effectively meet the needs of chronically ill and at-risk patients. Coordinates these efforts with SHCN Inpatient Case Management staff
- Identifies availability of community services for clients who are in need of services that are not skilled
- Supports SHCN efforts to meet federal and state regulations as well as health plan specific policies and procedures
- Maintains documentation standards in conjunction with policy and procedures
- Participates in committees and meetings, at Steward Hospitals and Local Chapters
- Provides consultation and education to the client/family and other health care members as needed
- Participates in Case Management meetings and educational programs sponsored by Steward Health Care Network Services (SHCN), Steward Hospitals, and health plans
- Reviews appropriate reports from SHCN & Health Plans to identify claims/authorization issues for reconciliation and determine cost effectiveness
- Understands & adheres to all health plan & regulatory guidelines including NCQA/CMS/URAC/ERISA
- Maintains and respects patient confidentiality according to SHCN HIPAA policy and procedures
- Bachelor's degree strongly preferred, current Massachusetts RN license required
- Case Management Certification (CCM) preferred
- Three to five years of acute medical/surgical experience required
- Experience in case management required, preferably within a home care setting
- Possesses strong clinical background in acute or post acute settings with focus on the delivery of high quality and cost effective care
- Knowledge of managed care principles and physician practice
- Knowledge of case management, utilization management and referral management
- Demonstrates knowledge of managed care concepts for various health plan and capitated programs
- Collaborates with multiple providers to provide quality and cost effective care for risk members
- Maintains information in a confidential manner according to policy
4
Oral Care Territory Sales Manager Resume Examples & Samples
- Achieving quarterly and annual sales goals
- Identifying key influencers and achieving designated call expectations with a focus on top target customers
- Understanding and addresses both business and scientific oriented needs of healthcare professionals by engaging in meaningful dialog to determine underlying patient needs and determine how products could address such needs
5
Senior Care Pathway Program Manager Resume Examples & Samples
- Bachelor’s degree required; MBA, MHA, or MPH preferred
- Seven years of relevant work experience in hospital administration, clinical care, performance improvement, healthcare consulting or quality field required with a Bachelor’s degree
- Five years of relevant work experience in hospital administration, clinical care, performance improvement, healthcare consulting, or quality field required with a Master’s degree
- Five or more years of experience in project management or in a self-directed work environment
- Three or more years of experience in process improvement within or with various settings, including healthcare, e.g. hospital, physician practice, outpatient
- Demonstrated track record of managing complex projects and complex quality projects to successful completion
- Must have thorough understanding of health care analytics, strong analytical skills, ability to present data in a compelling way, capable of leveraging health care data to drive change
- Working knowledge of hospital business systems including performance metrics and process flow
- Experience in performance improvement processes and change management including interaction with physicians, clinicians and other providers
- Orthopedic knowledge/experience a plus
- Outstanding facilitation and communication skills; ability to effectively lead cross-functional teams with a broad spectrum of health system leadership and staff
- Leadership competencies to include
6
RN Care Center Manager Resume Examples & Samples
- Three to five years of practical nursing experience
- Human resources and financial, management processes and procedures required to effectively plan, organize and coordinate ambulatory care
- Organizational and planning techniques used to manage assigned areas
- Scope of practice for RNs in the State of California
- Professional knowledge of clinical nursing protocols with emphasis in areas of disease processes, emergencies, health sciences, and pharmacology; medical terminology and abbreviations; understanding of managed care concepts; knowledge of what medical symptomology constitutes urgent/emergent care
7
Manager Digital Care-customer Journeys Resume Examples & Samples
- Bachelor's degree and eight years related work experience or twelve years related work experience post high school
- Five years project management or related process management experience
- Three years supervisory or management experience
- Familiar with web analytics software such as Adobe and Google analytics
- Familiar with A/B testing or other multivariate testing
- Previous involvement with high traffic (50,000+ visitors per day preferably), E-commerce sites
- You are full of energy, are a ‘customer whisperer’, passionately curious and tech savvy
- Certified Scrum Product Owner / CSPO is preferred
8
Digital Care Manager Resume Examples & Samples
- Bachelor's degree in computer science or business administration
- 5 years of experience in e-commerce/web service oriented roles
- Demonstrated track record of improving self-service penetration and effectiveness
- Experience leading customer care strategy and planning for a B2C company
- Experience in web design and overall familiarity with basic web technology
- Ability to influence cross-functional teams and build strong working relationships
- Natural intuition for customer needs and pain points
- Energized by challenges that need creative solutions
9
Expert Care Manager Resume Examples & Samples
- Advises customer’s designated contacts in the development of “Best Practices” based on previous experience
- Conducts status meetings upon request via internet and telephone
- To be knowledgeable regarding any customizations or process-driven specifics of the site and be responsible for documenting and training other Expert Care help desk representatives on these items
- Coordinates communication regarding escalated service requests across the Ariba Customer Support organization
- Several years of customer-facing experience required
- Ability to follow set processes but also to exercise judgement and work flexibly in the best interests of the customer and Ariba
- Experience in market making, auction administration and/or event day management advantageous
10
Asset Care Manager Resume Examples & Samples
- Engineering experience in FMCG or other manufacturing-intensive environment, ideally including time in both a front-line and Maintenance management role
- Expert in the SAP PM module
- Must have exceptional influencing skills as there are no direct reports in this role
- Proficient in presentation and training skills
11
Professional Marketing Manager & Consumer Care Center Resume Examples & Samples
- Bachelor degree in Business or Marketing (post graduate degree desired)
- At least 4 years of experience in marketing targeting both consumers and health care professionals
- English Level Advanced
- Advanced Skills using MS Office
12
Hub Care Program Manager Resume Examples & Samples
- Demonstrable English language skills both oral and written
- Greater than two years experience in an operational customer facing environment is a plus
- Knowledgeable on services portfolio, policies, and procedures related to maintenance business services
- Demonstrates a passion to deliver continual service improvement and undertake personal development
- Effective presentation skills
- Broad and general technical product knowledge
- Familiarity with financial concepts, management, and controls
- Ability to work in diverse teams and on different levels
- Utilization of project management methodologies, skills, and rigor to achieve outcomes
- Ensures good internal customer relationship management
- Data processing
- Capability in Excel, PowerPoint, and Maintenance Data warehousing tools
- Understanding of Maintenance methodology
- Professional qualifications in ITIL, PMP, Prince 2 or equivalent would be an advantage
- Multilingual skills would be an advantage
13
Manager, Long Term Care SA Resume Examples & Samples
- Manages, oversees and coordinates activities of Medical Center and/or Regional programs
- Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees
- 1 year management, 3 year experience in Continuum
14
Manager, Long Term Care Resume Examples & Samples
- Designs and evaluates processes and policies/procedures to improve systems and patient care results across the continuum of care
- Identifies issues and implements corrective action
- Ensures compliance in meeting all regulations and standards related to SNF, Medicare, TJC, Title 22, and other federal, state, and local requirements
- Collaborates with physicians, continuing care staff and outside providers/staff to improve integration and efficient management of long term care and programs for frail elderly
- Acts as liaison to patient, family, physicians; coordinates to assure high quality care ensuring smooth customer transitions through various care settings
- Ensures ongoing staff development
- Promotes quality and utilization standards to ensure cost effective and customer-focused delivery of care
- Interprets and explains the Kaiser Health plan program benefits to physicians, staff, members, caregivers, and outside services
- Monitors financial performance and identifies and implements strategies to reduce costs and improve quality of service /care
- Assume other activities and responsibilities from time to time as directed
- Minimum three (3) years of experience in SNF required
15
Mass Care Manager Resume Examples & Samples
- Implement strategies, initiatives, processes and procedures that support the successful region wide day-to-day and major relief operation provision of Mass Care services
- Within scope of position, represents the full disaster cycle of preparation, response and recovery
- Ensures the delivery and availability of American Red Cross services to diverse communities
- Works to ensure all Mass Care activities are in compliance will region and national procedures and policies
- Develops, communicates and implements Mass Care priorities, goals and objectives in support of the region’s territories
- Develops Mass Care support volunteer teams in conjunction with the Disaster Program Managers
- Develops and cultivates professional relationships with key internal and external partners and organizations (assigned relationships monitored and tracked by a portfolio management system)
16
Manager, Clinical Care Resume Examples & Samples
- Manages and optimizes workflows to achieve successful quality outcomes and benefit maximization within the scope of responsibilities
- Monitors processes and procedures to ensure compliance with contractual, regulatory (Federal/State) and accreditation entities
- Monitors and tracks production and quality driven work products and outcomes to individual performers
- Provides guidance for inpatient, outpatient and prior authorization management for future expansion and growth efforts
- Leads talent management activities to develop and cultivate future leaders
- Required 5+ years of experience in a acute clinical/surgical setting, current experience in utilization management to include pre-authorization, utilization review, concurrent review, discharge planning, and/or skilled nursing facility reviews
- Required Intermediate Healthcare Management Systems (Generic)
- LI-AD1
17
Per Diem Care Manager Assistant Resume Examples & Samples
- Respond to patient questions over the phone
- Search for and refer patients to outside resources (e.g., community resources, social services) to promote self-care
- Coordinate services/case management for non-episodic and non-catastrophic cases
- Manage/respond constructively to challenging patient interactions (e.g., address lack of understanding, socioeconomic challenges, frustrated patients, language barriers)
- Access health plan portals to verify benefit eligibility/benefits for patients and seek additional information as necessary
- Input/update patient demographic data into computer systems
- Update/upload patient care data in computer systems
- Uploads Informed Consent, POA and ROI into EMR
- Adds new Providers into Next Gen/CPMS
- Add PCP information to patients’ demographic record
- Enter/process patient referral data (e.g., medical services, radiology, durable medical equipment) and follow up
- Tracks, follow-up and, closes out referrals
- Captures HEDIS results and uploads into EMR
- HP Hospital report scrub / review daily
- Reports / Trackers: Eligibility, IC/ROI, PCP Add, Failed Fax
- Verify referral approval prior to scheduling appointments
- Schedule directly referred patients for initial visit with provider
- Coordinate/confirm scheduling of doctor visits/services with patients
- Ensure provider templates/procedures are built correctly to schedule appointments in appropriate time slots
- Engage physician/provider to obtain or provide information related to patient care (e.g., modifying authorizations, redirecting care, clarifying orders/notes)
- Ensures patient scheduling/follow up activities are completed according to federal, state, or organizational guidelines (e.g., referral guidelines, follow up notifications, PCP follow up)
- Answers incoming calls from patients, physicians, health plans, DME companies, hospitals, and forwards calls as needed to the appropriate person
- Transition of care assistance internally (PVP/NCM reassignments)
- Ensures PCP communication via auto fax or manual fax of visit notes
- Demonstrate knowledge of safety guidelines/practices (e.g., OSHA)
- Verify data entry entered into the computer by checking for errors and making corrections as required
- Meets and maintains quality and production goals
- 2+ years of working experience with Microsoft Outlook and Excel
- 2+ years of previous experience in Healthcare and Customer Service
- Previous experience as a Medical Assistant, Certified Nursing Assistant or Unit Clerk
- Hours may vary must be flexible to work any shift
- 2+ years of knowledge of HIPAA Compliance requirements
- Experience working with chronically ill population helpful
18
System OF Care & Grants Manager Resume Examples & Samples
- Write grant applications, reports, curricula, protocols, policies, and other documents (such as minutes and meeting agendas) related to prevention/treatment, grant implementation and workforce development. Writes requests for grants, requests for proposals, contracts, and intergovernmental agreements. Negotiates intergovernmental agreements and reviews contracts. Writes purchase requests and works with finance, contracts management, and procurement to implement the purchase request
- Provides oversight for 6 direct reports in the System of Care and Grants Unit
- Works with community and state stakeholders and the federal government to develop, modify, adopt policies to improve the efficacy of services in Arizona
- Provides training and technical assistance to Contractors, providers, community-based coalitions, and tribes in evidence based practices
- Monitors subcontract compliance with obligations and adherence to AHCCCS policies and requirements. Develops budgets for subcontractors
- Facilitates multi-agency strategic planning of behavioral health disorders
- Provides mentoring and coaching to Contractor administrators
- Demonstrated experience in project management
- Strong ability to prioritize multiple projects and meet deadlines
- Demonstrated experience and knowledge of Arizona’s behavioral health program delivery system (mental health, substance use, integrated care)
- Strong knowledge of current evidence based practices and research in prevention, treatment, and recovery
- Proficient in interpersonal, communication, networking, and facilitation skills
- Minimum of a Bachelor’s degree in a behavioral health related field with at least five years of clinical,programmatic experience (combination of direct services and grant experience), with a minimum of two years of supervisory experience
- Prefer a Licensed Behavioral Health Professional or a Master’s degree in a behavioral health related field
19
Population Care Program Manager Resume Examples & Samples
- Knowledgeable of evidence-based guidelines, treatment protocols and effective models of care for the treatment of the following chronic conditions: Asthma, Coronary Artery Disease, Chronic Obstructive Pulmonary Disease, Diabetes, Heart Failure and Hypertension
- Based on input from the physicians: plans, develops, assesses and evaluates treatment / care plan provided to chronic disease members in specifically defined patient populations
- Maintains appropriate documentation on Health Connect and tracks outreach activities according to the policy and procedure in the department of Population Care, Prevention and Health Promotion
- Utilizes approved algorithms (e.g. Treat to Target) based on the physician's order
- Arranges and monitors follow-up appointments to ensure member follows the treatment plan
- Identifies & recommends opportunities for medical cost savings & regional or inter-regional "Best Practices" resulting in improved quality of care
- Assists patients & family to identify limitations ad barriers to self-management & to explore motivation ad confidence about making healthy behavior changes
- Minimum three (3) years of nursing experience with chronic disease management
- Demonstrated knowledge and experience with behavior change, as well as, self-management and motivational interviewing techniques
- Master's degree in nursing preferred
- Proficient computer skills
20
Account Manager, Long Term Care-maryland Resume Examples & Samples
- Experience with CRM programs (salesforce)
- Microsoft Product experience (Word, Excel, Outlook & PowerPoint)
- Wound Care experience
- Urology Experience
- DME experience
21
Manager, Business Care Resume Examples & Samples
- Know Rogers business and the Marketplace. Stay informed and research to be in a better position to understand and then disseminate organizational strategy and tactics to the team, thus connecting them to the big picture
- Be seen as a visible leader, supporting an employee culture that fosters performance by setting employee objectives and ensuring that they fully understand expectations
- Oversee team and individual progression, identify and provide development opportunities and embrace & lead change to drive World Class Service and first contact resolution
- Build and continually encourage a culture of creative and non-linear thinking, independent and balanced decision making, ownership & accountability
- Coach business consultants to understand the Customer’s Business and to provide tailored solutions that will meet their current and future needs
- Be an enthusiastic team member, with a goal towards excellence, working cooperatively with regional partners within Business Care to develop programs and procedures that will return operational efficiencies and employee satisfaction
- Be a strong partner by building relationships with internal groups such as Sales, Marketing, Tech. Support and various other support groups to foster trust in collectively meeting and exceeding customer expectations
- Ensure high level of team motivation and employee engagement
- Provide regular coaching and feedback driving increased performance levels based on observation and reporting analysis that supports an environment of continuous improvement and development
- Review, approval and audit of adjustment requests to ensure business rules as well as budget compliance
- Manage employee incentives and bonus programs
- Analyze reports to evaluate staff performance
- Report operational achievements and progress on a regular basis including statistical analysis and improvement action plans
- Review, analyze, provide feedback and recommendations based on customer survey results and apply to employee performance
- Work with other managers within the department to ensure operational consistency
- Communicate operational vision and plan connecting the employee’s role to the company’s priorities and strategic plan
- Post-Secondary education in a related field
- 3-5 years of related experience, preferably within a B2B telecommunications environment
- Experience with sales (Business) would be an asset
- Proven ability to lead and motivate teams, including coaching, performance and career development
- Comfortable with continuous change, ambiguity and low levels of direction
- Well developed and influential communication style and networking ability
- Advanced problem solving and decision making skills
- Developed interpersonal skills to establish and maintain strong customer and internal relationships
- Strong skills working with the Microsoft Office suite
- A good sense of fun promoting work life balance
22
Mortgage Customer Care & Collections Manager Resume Examples & Samples
- Manages servicing team members responsible for providing a single point of contact for new and existing customers for all mortgage needs
- Ensures all inquiries both written and verbal and ensures that all customers receive exceptional customer service
- Creates follow up procedures for any issues and communicates information to customers until completely resolved
- Manage personnel matters and effectively utilize Human Resources support
- Escalates any issues as needed to ensure that customer receives timely answers to questions or concerns
- Analyzes and reports areas of concern to team leaders in order to enhance customer experiences
- Leads and inspires collections specialist to achieve production standards Tracks KPI’s for team leaders regarding call types and areas of concern
- Manages special outbound call campaigns as designated by marketing or leaders
23
Sales Account Manager, Optum Care-new Jersey Resume Examples & Samples
- Contribute to the development of a viable sales plan for the assigned territory
- Serve as a liaison for the Health Plan in a designated territory via (group) or individual education opportunities
- Conduct presentations, sales activities and other informational events in accordance with current approved communication and marketing programs and state/federal regulations
- Ability to work some occasional evenings/weekends
- Reliable, insured transportation and a valid driver’s license
- Computer skills: Windows-based applications and lead management software
- Ability to work as a telecommuter
- Ability to travel throughout the designated local territory
- 2+ years successful sales and marketing experience in healthcare or health insurance, preferably with seniors
- Ability to communicate complex healthcare information to potential clients
- Ability to develop and manage relationships to reach business goals
- Function independently and responsibly with minimal need for supervision
- Ability to track a schedule to keep appointments on time and information pertaining to those appointments in order
- Previous experience selling Medicare products
24
Group Product Manager Oral Care Resume Examples & Samples
- Lead the strategic framework for the brand considering the global guidance and integrating the South Europe reality
- Drive convergence of the portfolio and communication strategy for the specific group of products or brands across the cluster
- Develop / Deploy integrated marketing communication origination and activation projects for the specific group of products or brands across the cluster
- Create insights-based business cases of portfolio related initiatives (innovation, promotion and price strategy) for the specific group of products or brands across the cluster
- Work in close partnership with the regional franchise teams and country brand activation teams in order to assure strategic alignment and flawless execution on key initiatives for the specific group of products or brands across the cluster
- Provide leadership and direction to the other functions on the development and deployment of key initiatives for the specific group of products or brands across the cluster
- Engage with agencies to enable compliant, efficient, effective and timely adaptation / development of assets as well as assure consistent activation of the integrated marketing communication strategy for the specific group of products or brands in the markets across the cluster
- Lead cluster specific GFOET
- Continue to drive a more targeted growth strategy across media
- Leadership skills to drive team development and influential skills to pursue business needs
- Strong experience on portfolio strategy and brand architecture
- Consumer & Customer focus
- Sharp analytical skills
- Strategic thinking with drive for action
- Adaptability for challenging the status quo
- Capacity to collaboratively influence people
- Self & People development
- Knowledge of the business and organizational processes as well as the market environment of J&J Consumer in Southern Europe is critical
- Previous experience with the specific group of products or brands in Oral Care is a plus
- English proficiency is mandatory. Other languages such as Greek, Italian Portuguese and Spanish is a plus
- MS Office (Word, Excel, PowerPoint, Outlook, ...)Product Management
25
Embedded Care Manager Resume Examples & Samples
- Support and closely coordinate mental health care with the member’s primary care provider, Embedded BH Clinician and, when appropriate, other treating mental health providers
- Screen and assess members for common mental health and substance abuse disorders
- Provide member education about common mental health and substance abuse disorders and available treatment options
- Monitor members (in person or by telephone) for changes in clinical symptoms and treatment side effects or complications
- Support psychotropic medication management prescribed by primary care physicians (PCPs and BH prescribers), focusing on treatment adherence, side effects and other complications, and effectiveness of treatment
- Provide or facilitate in-clinic or outside referrals to evidence-based psychosocial treatments (e.g, CBT, IPT) as clinically indicated; Provide or facilitate referral to Emergency, Urgent, Diversionary services as able
- Participate in regularly scheduled (usually weekly) caseload consultation with the psychiatric consultant and communicate resulting treatment recommendations to the member’s PCP; Consultations will focus on members new to treatment or who are not improving as expected
- Facilitate member engagement and follow-up in care
- Track member follow-up and clinical outcomes using a registry. Document in-person and telephone encounters in the registry and use the system to identify and re-engage members
- Document member progress and treatment recommendations in the registry so they can be easily shared with PCPs, the psychiatric consultant, and other treating providers
- Facilitate treatment plan changes for members who are not improving as expected in consultation with the PCP and the psychiatric consultant. These may include changes in medications or psychosocial treatments or appropriate referrals for additional services
- Facilitate referrals for clinically indicated services outside the primary care clinic (e.g., social services such as housing assistance, vocational rehabilitation, mental health specialty care, substance abuse treatment); and
- Complete relapse prevention plan with members who are in remission
- Clinic to clinic local travel
- Possess a current, valid, and unrestricted Licensed Clinical Social Worker (LCSW) license which requires a Master degree in Social Work
- Demonstrate ability to collaborate effectively in a team setting
- Ability to maintain effective and professional relationships with member and other members of the care team
- Comfortable working with computers and streamlined documentation concisely and briefly
- Demonstrates strong leadership ability and ability to facilitate integrated care; leading at various levels including when there is not direct reporting relationship
- Comfort with the pace of primary care
- Ability to work with members by telephone or in person
- Experience with screening for common mental health and/or substance use disorders
- Experience with assessment and care management planning for common mental health and/or substance use disorders, when appropriate
- Working knowledge of differential diagnosis of common mental health and/or substance use disorders, when appropriate
- Working knowledge of evidence-based psychosocial treatments for common mental health disorders
- Familiarity with brief, structured intervention techniques (e.g., motivational interviewing, solution focused and cognitive behavioral techniques)
- Basic knowledge of psychopharmacology for common mental health disorders that is within appropriate scope of practice
- Experience working with underserved, transient populations (if applicable)
26
Assistant Brand Manager, Feminine Care Resume Examples & Samples
- Analyses and work with AC Nielsen database: market trends on value/volume shares, distribution, regional/channel stplit and etc. Prepare volume of standard & ad-hock presentations on the data base
- NPI’s launches implementation: AW development, Launch agreement preparation and feasibility supervision
- Group Budget monitoring & controlling on monthly and annual basis
- Preparation and conducting of promo campaigns if any
- Development/Supervison/Launch of product initiatives: promo bundles, NY gift packs
- J&J University: update of the presentations and performance for the audience
- Fulfilment of Product trainings for field force and newcomers
- Preparation of materials for Sales Force by request (cycle book, etc.)
- Supervison on Payment process for the group activities
- Document flow coordinating
- Monthly price list update
- Development of artworks for brands on a regular basis in line with deadlines, overseeing for artworks approval
- Site development, leading and updating, conducting SEO analysis, context advertising and banners
- Higher education (Marketing is preferrable)
- Experience in FMCG marketing on relevant or trainee position no less than 1 year
- Fluent written and oral English
- Experienced user of MS Office (Power point, Excel).Marketing
27
Chronic Care Manager Resume Examples & Samples
- 6+ months of experience providing diabetes education and/or 15 contact hours within past year in diabetes and diabetes clinical and educational subjects
- Working Knowledge of disease and case management principles and practices
- Ability to develop a collaborative, therapeutic alliance with individuals
- Ability to lead and effectively manage groups
- Comfortable providing education to patients individually and in a group setting, and working collaboratively with the care team
- Computer literate in a Windows environment
- Master of Science
- Certified Diabetes Educator (CDE)
- Currently licensed and registered in the State of New York as one of the following: Registered Nurse, Nurse Practitioner, Physician’s Assistant
- Doctor of Pharmacy (Pharm D)
- Experience with children with type 2 diabetes
- Experience with electronic medical records, specifically eClinicalWorks
28
Territory Manager, Post Acute Care Resume Examples & Samples
- Develops and converts new customers to Masimo products and solutions in Post-Acute markets to achieve assigned sales quota, while also developing new assigned market opportunities for Masimo’s Pulse Co-Oximetry solutions
- Generates a Sales pipeline and develops key targets for assigned territory to meet or exceed monthly sales quota
- Works with Region Director, Clinical Support staff, VP of US Alternate Care Sales, and Masimo local area team members to insure growth in the Post-Acute market by adding new customers and new facility conversions by placing Pulse Oximetry, and Pulse Co-Oximery devices, as well as Patient Safety Net
- Achieves established MBO’s
- Completes assignments, reports and all administration tasks in a timely and professional manner
- Product and solution training to homecare customers, Long Term Care customers, WIC
- Train, support and ensuring appropriate mind share of contracted distribution representatives to convert their customers to Masimo products
- Collaborate with Masimo’s extended sales teams (sales reps, managers, national accounts, etc.) to accelerate the adoption and opportunities that exist in Post Acute markets
- Sell Masimo Pulse Oximetry and Pulse CO-Oximetry devices and accessories to Homecare, Long Term Care, Sleep Centers, WIC, and Pubic Health Departments in defined territories; Post Acute Channels subject to change slightly as annual strategic plans change
- Build positive relationships with Masimo’s clinical support group and hospital Account Executives to support Alternate Care business through a Continuum of Care market penetration strategy
- Meet or exceed sales objectives set forth in assigned Territory through sales of Masimo products and solutions in all Post Acute channels
- Interface with all product managers to stay up to date with all products and new releases
- Travel in a multi-state territory, up to 50 to 80% of the time
- Ability to lift and carry up to 60lbs
- Three or more years of successful experience selling Medical Device solutions to Post-Acute markets, with substantial experience selling to Homecare, LTAC, Sleep or Public Health
- Three or more years of successful experience selling technology solutions to non-acute markets, including one of the following: Homecare, LTAC, Sleep Centers, and/or supporting technology sales through Alternate Care Distributors
- Experience calling on Business owners, Respiratory Therapists, or Nurses
- Experience in strategic sales planning and execution
- Ability to develop new relationships and successfully manage existing customers to generate incremental sales
- Organized and detail-oriented with demonstrated ability to manage multiple projects simultaneously
- Very strong written, verbal communication and interpersonal skills
- Strong PC skills including MS Office applications (e.g. Outlook, Word, Excel, and PowerPoint)
- Experience and proven ability to effectively lead productive conference call discussions and develop internal partnerships
- Strong work ethic with a positive attitude and ability to thrive in fast-paced environment of teamwork and constant change
- Demonstrated ability to meet deadlines with a ‘whatever it takes’ philosophy
- Must be able to communicate professionally and effectively with management, executives, internal staff, peers, outside Sales Reps and customers
- Must be able to travel up to 50 to 80% of the time
- Must be able to lift and carry up to 60lbs
- Sales experience with high technology healthcare solutions, involving complex sales processes requiring significant differentiation to many decision makers and influencers
- Successful sales management experience
29
Expert Care Manager Resume Examples & Samples
- Responsible for managing assigned customers’ interactions on the products designated by the customer in their support agreement
- To be knowledgeable regarding any customizations or process-driven specifics of the site and be responsible for documenting and training other premium help desk representatives on these items
- Assists customer’s support contacts with understanding of new features and functionality due to product upgrades
- Assists customer’s support contacts with knowledge of known product defects and workarounds
- Conducts site visits (average of two per customer per year) to the customer to better understand their support needs
- Act as the primary on call contact for assigned customers
- Proactively shares knowledge with the global Support organization on frequently asked questions, customer configurations and advance functionality
30
IP Acute Care Ptot Manager Resume Examples & Samples
- Manage fiscal performance, staff productivity and operational efficiencies for their respective therapy segment
- Lead all aspects of quality assessment and evaluation of team performance, ensuring that evidence based practices drive quality outcomes
- Lead and collaborate with faculty and senior leadership to evaluate and prioritize the delivery of therapy services across the health system and within their respective therapy segments
- Oversee systems, policies and procedures related to staff performance, workflow efficiencies and customer service
- Lead discussions with senior leadership related to the delivery of innovative technologies designed to enhance performance
31
Account Manager Point of Care IVD Sweden Resume Examples & Samples
- Accountable for maximizing order intake, sales and price realization at the assigned accounts within the district/market
- Promote Clinical Solutions during customer visits, product demonstrations, evaluations, seminars and congresses
- Keep clinical expertise in the clinical care area up to date through participation to specialized congresses, trainings and education
- Ensure continuity of the relationship with the accounts and operates at multiple levels in the accounts’ organizations, but also facilitate the executive level interfaces between company and the accounts
- Prepare the annual account plan in line with the regional strategy and execute at district/market level
- Contribute to the development and implementation of local marketing strategies
- Responsible for the sales forecast at the assigned accounts
- Collaboration with channel partners where required
- Responsible for reporting customer feedback according to applicable quality Standard policy and follow up relevant assigned quality & regulatory training in a timely manner
32
Imaging Care Manager Resume Examples & Samples
- Work with sales, marketing, and customers regarding the resolution of complex imaging problems
- Work directly with radiology departments to ensure Stryker imaging protocols are followed
- Work with sales, marketing, and R&D on the development of image-based applications
- Provide imaging training to sales, marketing, and customers
- Develops and recommends marketing and service objectives, including sales volume and profit forecasts
- Directs market development, sales promotion, distribution and pricing guidelines
- Analyzes market trends and potentials and prepares sales forecasts for use in planning manufacturing operations for controlling inventories
- Recommends changes, improvements, or deletions in assigned product or products
- Maintains contacts with distribution centers and important customers to follow up promotion efforts and to keep informed on needs of the sales force
- Develops methods for field testing of merchandising programs to determine public acceptance and evaluates the effectiveness of promotion and advertising programs, and recommends improvements or changes
- Reviews complaints and suggestions relative to assigned product or products
- May assist in the preparation of advertising for the products represented and may supervise such activities as market research for assigned products. May also develop and suggest ideas for new products
- Manages and /or facilitates functional input in the new product development process for assigned products
- Provides sales force with competitive and technical data on a timely basis
- May direct the activities of 1 or more subordinate employees
- May evaluate the performance of 1 or more subordinates based on pre-established performance parameters
- May coach and develop marketing and customer care personnel
- Demonstrated effective managerial skills
- Excellent troubleshooting and problem-solving skills
- Fundamental computer skills
- Previous experience in Sales/Marketing preferred
- Experience in successfully developing and introducing new products
- 5+ years experiencing with patient imaging
- Experience with operation of imaging devices used by customers
- Radiation Safety Office certification preferred
- B.B.A. or B.S. degree preferred
- RT and CT/MR Technologist Certification required
- Trained in radiation safety
33
Hp-stroke Care Programme Manager Resume Examples & Samples
- Provide direction and leadership to promote the profitable growth of the brand within Malaysia
- PROGRAMME MANAGEMENT
- Drive the implementation of stroke care strategies within Malaysia
- Input into business planning cycle
- Manage allocated brand direct promotion budgets
- Development, implementation and follow up of operational plans especially at individual hospital and country level. Drive Implementation in individual hospitals (70-80% of field time), which involves but not limited to
- Communicate regularly key summaries/updates to Management Committee in a clear and precise way to facilitate information sharing, consultation and efficient decision making, e.g. product knowledge, market/customer/competitor insights
- CUSTOMER ENGAGEMENT
- Connect, inform and engage with customers and key stakeholders in ways that are highly relevant
- Execute medico-marketing initiatives to maximise customer engagement
34
Stroke Care Program Manager Resume Examples & Samples
- Provide direction and leadership to promote the profitable growth of the ACTILYSE® brand within Korea
- Effective development of operational plans with input from the region and in alignment within the country strategy
- Develop business cases and gain swift approvals at country level
- DRIVING BUSINESS RESULTS
- Organise and lead cross functional team interactions locally
- Develop strong interface with the regional team seeking regular feedback and input
- Ensure the country strategies are aligned with key regional/global strategic directions and that there is adequate access to resources
- Communicate regularly key summaries/updates to senior management
- Execute medico-marketing initiatives to maximise customer engagement (to include Expert Engagement initiatives, CME, multichannel initiatives)
35
Stroke Care Programme Manager Resume Examples & Samples
- Provide direction and leadership to promote the profitable growth of the ACTILYSE® brand within
- Develop deep insight within the process of timely acute stroke care management
- Drive the implementation of stroke care strategies (components of ANGELS program) within
- Implementation of specific country business opportunities aligned to brand strategy and overall business priorities
- Seek support for capability building solutions and resource allocation
- Organize and lead cross functional team interactions locally
- MONITORING AND REPORTING
- Communicate regularly key summaries/updates to HPMC in a clear and precise way to facilitate information sharing, consultation and efficient decision making, e.g. product knowledge, market/customer/competitor insights
- Connect, inform and engage with customers and key stakeholders in ways that are highly relevant and empower them to make health choices that directly or indirectly improve the performance of the ACTILYSE® brand
36
Manager, Finance Care Resume Examples & Samples
- Analyzes actual results against expected performance and communicates areas for improvement
- Develops, evaluates, and implements performance metrics for functions supervised. Measures and analyzes actual performance and makes recommendations for improving profitability where needed
- Reviews and analyzes forecasts and recommends changes when appropriate. Updates forecasts for new developments to provide management with a current perspective of the business
- Provides training and education to Supervisors, exempt, and non-exempt employees on metrics and tools to improve financial performance
- Works on expense budgets for unit
- Collaborates with other operational departments such as Tech Ops, Construction, Business Services to ensure resources are available to support their daily needs and special projects
- Hires, trains, evaluates, coaches and counsels staff
- Other duties and responsibilities as assigned
37
BH Care Manager, Lli-lcsw, Lmhc, Lmft Resume Examples & Samples
- Current unrestricted license from the State of Indiana as an LMHC, LCSW, or LMFT required
- Addiction Inpatient / Outpatient experience preferred
- Certification in Addictions a plus
- EOE.M/F/Disability/Veteran
38
Area Sales Manager, Long Term Care Resume Examples & Samples
- Post-Acute sales experience
- Excellent executive presentation skills with ability to present to all levels
- Must be able to work with internal teams and effectively navigate matrix environment efficiently
- Must be able to travel regularly in assigned territory, up to 75%
- Long Term Care sales experience preferred
39
Product Manager Point of Care Resume Examples & Samples
- Development and execution of marketing / sales promotional campaigns, designing and developing advertising, promotion and sales aids (printed and electronic promotional material, product training, and relevant clinical papers) in accordance with the annual marketing plan, liaising with external advertising agencies
- Developing and conducting specialized sales force training activities on new products and strategies in order to raise knowledge and awareness
- Collaborate with the other members of the marketing team, Business Area in order to ensure effective/efficient business process and success
- Acting as point of first reference, working collaboratively and proactively with colleagues in Sales and supporting them to handle proper sales arguments in the competitive environment
- Preparing product forecasts in co-ordination with sales, and constantly monitoring inventory levels to ensure supply timelines
- Managing the internal and external customers, KOL and suppliers
40
Manager, Quality Care-wellmed Resume Examples & Samples
- Responsible for team activities involving all database design, technical requirements and documentation, testing, data extraction and distribution to health plan partners
- Devise data verification and quality methods and standard system procedures that are used to support enterprise data warehouse and business intelligence platforms
- Develop complex programs in T-SQL, write Stored Procedures, Cursors and Queries with best execution plan to retrieve data from the database for HEDIS Submission
- Create ETL Technical documents for Process Flows, Business Rules, and Execution Dependencies
- Use SQL Server Import / Export Wizard and SSIS for performing the ETL operations
- Gather business requirements and create Facts and Dimension for data mart
- Solve unique and complex problems with broad impact on the business
- Develop the audit process to evaluate the source systems for data integrity and availability
- Work around with production services team to promote the ETL objects across the different environments and create the workflow job plans
- Manages HEDIS / Star technical team on completion of initial audit documents, issues of sampling methodology, data collection strategies, and HEDIS measure interpretation
- Analyzes and trends HEDIS rates, identifies barriers to improve rates and collaborates with cross-functional teams to resolve barriers
- Provides leadership, analysis and technical guidance for implementation of HEDIS / Star tools
- Provides ongoing support and measure interpretations of NCQA HEDIS Technical Specification and CMS Star Technical Specification for multiple departments within WellMed
- Stays current on all CMS, NCQA, and HEDIS / Star communications to align WellMed data submissions strategies to minimize risk to data submissions, audits, and overall scores
- Bachelor’s degree in related field of technology required (Eight additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a bachelor’s degree)
- 2+ years of experience in data report design, implementation, and analytics
- 2+ years of CMS Star and NCQA HEDIS submission experience
- 3+ years of strong Informatics / ETL experience, SQL Server experience (Version 2005 or higher), Visual Studio (Version 2005 or higher), SQL SSIS experience, and SQL & Querying Tuning
- Excellent analytical and problem solving abilities
- Master’s Degree in related field of technology
- Strong working knowledge of SSIS and SSRS tools
- Working knowledge of QlikView reporting tool
- In-depth knowledge of HEDIS / Star regulatory requirements
- Self-starter with a proven ability to take ownership of job responsibilities and ensure successful completion of all assigned tasks
- Strong verbal and written communication skills, with the ability to interface effectively with all levels of staff, including internal \ external customers and senior management teams
41
Marketing Manager Consumer Care Resume Examples & Samples
- Fully responsible for the marketing and commercial success of our self-pay Consumer Care Portfolio in the pharmacy (primary) and hospital/home care (secondary) channels, in close collaboration with channel heads of sales (net sales, organic growth targets)
- Develops market strategy and the required detailed marketing and trade plans, including
- 1) Direct to Consumer (DTC) communication, incl. media 2) digital and ecommerce
- 3) Pricing and Total Trade Spend (TTS) 4) In-store and sales support activities 5) PR activities
- Leads x-functional teams and agencies to drive alignment and flawless execution of strategic plans and tactical demand generation activities - including sales, regulatory affairs, factories, supply chain operations, etc. in order to implement the marketing plans, execution of Innovation and Renovation (I&R) pipeline
- Accountable for the planning, managing and optimization of the CC marketing spend
- Prepares monthly dynamic forecasts for each brand reflecting assumed impact of marketing, trade, market and competitive activities
- Educate and train Sales force and Customers (e.g. Pharmacies) and Internal Stakeholders
- Lead 1 Brand Manager
- Degree in Marketing/Business Management
- 6-8 years’ experience in a local Marketing role (ideally within the OTC / Nutrition sector)
- Brand strategy development and brand planning, as well as project management (from concept to launch), incl. operational/logistic tasks
- Mother tongue French or German, the other language must be fluent, English fluent
- Used to work in an international environment or context
42
National Manager, Furniture Customer Care Resume Examples & Samples
- Oversees work input and output and ensure efficient workflow with minimal errors and optimal production. Analyze business requirements for overflow capacity in order management, customer care and build fact-based recommendations for the organizational approach for each discipline
- Oversees the order management, purchasing, pricing, quoting, product sourcing and all customer service sales specialist activities for Staples Business Advantage nationally performed by the Contract Furniture Customer Care and Sales Coordinators. Troubleshoots and resolves customer escalations and order management issues in a timely manner. Manages work load of personnel, leveling and re-assigning as required to ensure timely order processing and order management
- Oversees the development of major account programs and implementation activities partnering with Vendors, Sales Managers, Furniture Leadership
- Responsible for hiring, training, and developing highly competent staff. Provides guidance on personal goals and objectives through clear, effective, timely and constructive feedback to employees
- Motivates and coaches team to perform with excellence and attention to detail
- Conducts weekly and monthly meetings with team to keep abreast and oversees work input and output, ensure teams are meeting deadlines, solicit opportunities for improvement, and in general provide overall management guidance and direction on work process, issues and corrective action
- Monitor order management and CMS Call reports to ensure timely transaction processing and call resolution
- Create and manage ongoing training programs for contract furniture sales coordinators and customer care department personnel
- Recommend and work with Furniture Sales Operations Sr. Manager/Director to develop and provide key performance indicator reports on a weekly, bi-weekly or monthly basis as determined by management. Implement measurable goals and performance tracking programs and review regularly with staff and management
- Troubleshoot business issues, develop and implement corrective action plans. Communicate plans with appropriate parties. Engage field support resources as appropriate on relevant issues
- Participates in Corporate and National process improvement teams or councils, provides recommendations and modifications to operating policies and procedures, assist with training and implementation to attain greater profitability and efficiency in work. Train and engage personnel on streamlining and continuously improving processes
- Develops and maintains strong relationships with the Staples Business Advantage preferred vendor partners, internal departmental management and staff, national support teams and furniture leadership
- Works within budgeted operating expenses and reports monthly, quarterly, and yearly variances as appropriate for this position
- Works closely with field support teams to help develop strategic plans for major project implementation and / or accounts
- Excellent written and oral communication
- Strong computer based abilities including an excellent working knowledge of Microsoft applications and 20-20 worksheet desired
- Must poses the ability to calculate margin and provide customers with detailed quotes
- Minimum of five (5) years management experience in Customer Service and/or Project Management
- Minimum of three (3) years contract furniture industry experience preferred
- Working knowledge of CFS, Alpha application desired or previous experience with similar Order Management System
- Proficient with MS Office Products – specifically Excel, Word, PowerPoint and Outlook
43
Integrated Health Service Care Manager Resume Examples & Samples
- Serve as a liaison and provides support to Business Partners and internal Health Service team
- Provide support to clinical teams and collaborate with business partners, health plans, hospitals, vendors, providers, family, support network
- Provides education and training for business partners and team members
- Represents the department in assigned Plan committees/meetings
- Supports excellent employee performance and participates in staff development
- Provide support to the Health Services Director
- Assist in program development
- Ability to prepare responses for regulatory submissions
- Bachelor's /Master’s Degree
44
Senior Market Manager, Non-acute Care Segment Resume Examples & Samples
- In conjunction with the VP of Marketing, this individual will own the US non-acute marketing strategy with responsibility to develop and execute marketing/merchandising/digital/promotional plans in alignment with Fisher HealthCare’s overall strategic plan
- Lead non-acute segment activities for division that deliver high value product and service offerings to expand HMD’s reach beyond acute-care and reference laboratories. These activities will include
- BA/BS with major/minor in business or science required
- MBA in marketing strongly preferred
- Strong understanding of the clinical laboratory and Physician Office Lab (POL) market, with experience in distribution business model highly desired
- Ability to create a ground floor marketing plan and implement marketing, merchandising, and promotional initiatives
- Solid understanding of non-acute market and customer segmentation approaches
- Demonstrated track record of success in the strategic development and end-to-end execution of sales and marketing campaigns
- Excellent leadership, interpersonal, customer orientation, presentation and problem solving skills
- Be a self-starter able to take projects from strategy through to execution with a high attention for detail coupled with innovative thinking
- Confidence and poise to manage a relationship with Director and Vice President level customers/supply partners independently
- Multi-tasking experience, flexibility, and understanding of business impact to address immediate priorities and still manage deadlines with longer-term projects and strategic initiatives
- Direct selling experience and previous accountability for driving revenue a plus
- Proficient in Microsoft Office software suite (Excel, Word, and PowerPoint)
- Up to 20% estimated domestic travel
45
Guest Care Manager Resume Examples & Samples
- Analyzes information and evaluating results to choose the best solution and solve problems
- Extends professionalism and courtesy to guests at all times
- Performs hourly job functions as needed
46
Guest Care Manager Resume Examples & Samples
- High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area
- Supports implementation of the customer recognition/service program, communicating and ensuring the process
- Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance
- Sends copy of MOD report to all departments on a daily basis
- Ensures compliance with all policies, standards and procedures
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc
- Understands and complies with loss prevention policies and procedures
- Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property
- Communicates any variations to the established norms to the appropriate department in a timely manner
- Participates as needed in the investigation of employee and guest accidents
- Performs Front Desk duties in high demand times
47
Territory Manager, Post Acute Care Resume Examples & Samples
- Works with Region Director, Clinical Support staff, Sr. VP of US Alternate Care Sales, and Masimo local area team members to insure growth in the Post-Acute market by adding new customers for all markets through sales of all Masimo products and solutions. Achieves established MBO’s quarterly and yearly
- Provides as required product and solution training to homecare customers, Long Term Care customers, and WIC
- Train, support while ensuring appropriate attention from contracted distribution representatives to convert their customers to Masimo products
- Sell Masimo Pulse Oximetry and Pulse CO-Oximetry devices and accessories to Homecare, Long Term Care, and WIC, in defined territories; Post Acute Channels subject to change as annual strategic plans change
- Ability to lift and carry up to 60 lbs
- Ten or more years of successful and documented experience selling Medical Device solutions to Acute care or Post-Acute markets, with substantial experience selling to Homecare and LTAC
- Experience calling on National Home Care chains, local home care companies, Respiratory Therapists, or Nurses and administration
- Must be able to lift and carry up to 60 lbs
48
Product Manager Point of Care Resume Examples & Samples
- Managing product lifecycle, pricing and monitoring of profitability for assigned portfolio
- Planning and executing product-related marketing activities and campaigns in alignment with overall segment strategy and supporting business and strategic planning
- Enabling the organization to commercialize products through trainings, marketing materials and supporting to sales
- Building solid market insights through KOL/key customer network, market and competitor analyses to understand coming market trends and to see new opportunities
- Interface to Business Areas/Regional: ensuring products meet market needs and escalating complex product issues
49
Asset Care Manager Resume Examples & Samples
- Create and oversee Plant Capex, Departmental and Mtc budgets. Ensure the right fiscal controls are in place and observed
- Ensure regulatory compliance and control in all areas
- Meet or exceed the annual plan for budget and KPIs, which includes proposing cost saving proposals and project summaries, including alternatives and recommendations
- Prepare bid packages, scope of work, equipment specifications etc
- Oversee direct and/or indirect reports and outside contractors. Establish and manage project teams
- Provides engineering and technical expertise to achieve lowest cost while providing high quality products and customer service levels
- Identify, implement and promote technology to improve safety, quality, efficiencies, productivity and reduce cost
- Remain abreast of changes in processing equipment, distillation, maturing, plant utilities, insurance regulations and government compliance related to plant operations, problem solving, develop and implement solutions
- Develop Diageo culture, principles and values. Energize, Engage & Develop People
- Minimum of 8 years of technical /Production/Eng/Mtc Mgmt in consumer products manufacturing. Preferred experience in distillation or packaging
- Demonstrated success, performing as a manager in a production organization
- Proven track record in managing multiple projects technically and financially
- Leadership - Demonstrated capability
- Able to set objectives, define roles, assign tasks, motivate to success
- Exhibits outstanding team building and communication skills
- Ability to influence, persuade, convince, compromise, build consensus
- Able to resolve conflict
- Technical Competence: In-depth knowledge of project management, technical operations and engineering
- Engineering Degree: BSME, BSEE, BS ChE preferred
50
Asset Care Manager Resume Examples & Samples
- BA/BS in Management, or Engineering, five plus years of experience in high speed bottling plant
- Proven track record of leading a team of Managers
- Knowledge of SAP, Planned Maintenance , Environmental and Quality Systems
- Strong analytical and budgeting skills
- LEAN, Six Sigma TPM, MMS, and/or Manufacturing Excellence experience
- Excellent organization skills. Ability to handle multiple priorities, prioritize effectively, and manage time
- MMS and TRACC system experience
51
Asset Care Manager Resume Examples & Samples
- Establishes and effectively manages departmental budgets and objectives
- Assists in the development of personal business objectives and performance standards for all employees in the department
- Identify, implement and promote Technology to improve efficiencies, productivity and reduce cost. Prepare and submit annual operational and CAPEX budgets in line with production volumes
- Meet or exceed the annual plan, which includes proposing cost saving proposals and project summaries, including alternatives and recommendations
- Oversees the plant facilities management including the manufacturing and consumer experience areas
- Maintains approved processes and procedures, and oversees the timely and cost effective implementation of all new product introductions, package changes, special projects, line extensions, etc
- Carries out all management responsibilities in accordance with Diageo NA and Relay policies and applicable laws, including interviewing, hiring, training employees, planning, assigning, and directing work; appraising performance, rewarding and disciplining employees
- Addressing complaints, and resolving problems
- Responsible for departmental programs such as Food Safety, Employee Safety, TTB Compliance, and Environmental Compliance
- Performs other duties as required
