YU-TING CHOU (MICHELLE)
Account Sales Representative
New Taipei City, Taiwan
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Summary
7 years account sales representative working experience in international trade, customer relationships, cross-departmental cooperation and communication in US retail industry. Maintained a good relationship with clients like Home Depot, Albertsons. Achieved the operational objectives by increasing nearly 30% of sales revenue. Personally handled 100+ customer compliant’s email daily and enhanced a 20% of customer satisfaction. Proficient in handling milti-task effectively, organizing orders with detail-oriented skills and communicating across the teams.
Experience
2018
May
-
2023
Mar
Account Sales Representative
Willis Electric CO.,LTD. / Taipei City
- Established and maintained a positive and professional relationship with clients - Home Depot. Assist in completing the work of client request.
- Led a factory team of 20 members to complete all the exhibition work in Shenzhen Exhibition Center, including delivering the samples, handling any quality issue during the exhibition and promptly responded cost challenges from clients.
- Cooperated with co-workers to achieve operational objectives and increased the revenue by 30%.
- Worked closely with purchasing department regarding raw material cost fluctuation.
- Fulfilled the responsibilities and activities of the sales department, which include implementing purchase order executive, monitoring and tracking production schedules to ensure on-time delivery, addressing customer concerns during manufacture, and processing documents. Improved on-time delivery rate from 80% to nearly 100%.
- Managed billing collection activities including generating and sending the required documents to customer’s financial department, tracking payments to ensure payments are remitted and reporting to clients for any late payments, outstanding invoices or deduction amount issues.
- Proactively communicated with clients regarding incorrect deduction amounts and successfully retrieved the over deducted amount of $40,000 US dollars.
- Conducted market research in various retailers, like Home Depot, Lowe’s, Sam’s, Walmart in the United States.
- Monitored sales performance and promotion activities weekly during holiday season.
- Handled 100+ customer’s compliant emails per day in peak season, provided troubleshooting assistance to customers promptly, monitored the replacement inventory and escalated inventory issues. Boosted Customer Satisfaction Score by 20%.
- Provided feedback and recommendations to sales manager on ways the company can improve regarding quality issue.
2015
Dec
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2017
May
Sales Assistant
GLOBAL SOURCING SERVICE LIMITED / Taipei City
- Maintained a long-term relationship with client - Albertsons and supported all critical projects.
- Coordinated with overseas vendors closely on reviewing the material price, developing new products, tracking production and managing shipping schedule.
- Regularly checked the resin price (like PVC, PP) for early quotation preparation.
- Performed all the sales activities including daily execution, quotation analysis, sample dispatch and administration duties to support the team.
- Provided support and work closely with Sales managers in Hong Kong.
Education
2012
-
2015
University of Liverpool (Liverpool, UK)
Bachelor of Arts with Honors in International Business
2011
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2012
EF International Language Centers (Oxford, UK)
University Foundation Diploma
Skills
