Wasim Khan

Received training and certification from ISO to represent brand, explain technical functions of mobile devices and guide product selection by customers.

Supervised a team of 200+ multi nationalities including Laundry Supervisor and laundry staff delivering outstanding results consistently.

Coordinated well with the end users and customers to understand their requirements and provide exceptional service

Managed quality assurance program including on site evaluations, internal audits and customer surveys to ensure high standard quality service is delivered every time.

Developed team communications and information for KPI and SLA meetings.

Identified opportunities for growth within Maharashtra, Gujarat and Hyderabad territory and collaborated with sales teams to meet laundry sales targets.

Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.

Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.

Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.

Maintained up-to-date knowledge of competitor products and pricing in market served.

Coordinated daily workflow through task prioritization and concise scheduling.

Supervised daily operations, including employee performance and safety.

Supervised 15 employees, including scheduling, training, and performance monitoring.

Maintained daily facility operations.

Implemented improved training programs for employees.

Performed various administrative functions, including filing paperwork, delivering mail, sorting mail and bookkeeping.

Worked with Executive housekeeper to resolve Linen shortage problems, improve operations and provide exceptional customer service.

Monitored priorities and liaised between maintenance team and management, delegating tasks to ensure timely task completion

Supervised 10 employees, including scheduling, training, and performance monitoring.

Supervised daily operations, including employee performance, preventive maintenance and safety.

Coordinated daily workflow through task prioritization and concise scheduling.

Procured information from various vendors to ensure cost-effective purchasing.

Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime.

Maintained daily facility operations.

Implemented improved training programs for employees.

Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.

Worked as a pre-opening team member and successfully contributed in controlling departmental expenses by generating revenue from providing laundry services for 2 hotel properties.

Delegated tasks to carefully selected employees in alignment with resource management goals.

Coordinated daily workflow through task prioritization and concise scheduling.

Monitored priorities and liaised between maintenance team and management, delegating tasks to ensure timely task completion

Implemented improved training programs for Laundry employees.

Supervised daily operations, including employee performance, preventive maintenance and safety.

Analyzed and identified equipment failure root causes and initiated correction actions.

Performed various administrative functions, including filing paperwork, delivering mail, sorting mail and bookkeeping.

Assisted with cleaning and maintenance of laundry equipment, including all washers and dryers to keep machines in proper working order.

Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.

Operated traditional and computer-operated washers and dryers while observing all safety protocols.

Managed set up, stock maintenance, and line sanitation of full line service for several different dining locations.

Loaded and unloaded machines, ironed pieces and folded cleaned items.

Folded laundry after washing and drying was complete and delivered all finished items to guest rooms.