Vivek Kumar D

• Installing, configuring, managing and maintenance of servers and workstations.
• Maintenance of Windows Server - Application Server, Exchange Server and Domain Controller.
• Planned, implemented, and maintained a Windows domain based infrastructure.
• User creations and deletion on monthly basis in Active Directory
• Managed and implemented group policies on GPO basis.
• Responsible for applying security updates and patches on servers, desktops, and laptops.
• Administer multiple disjoint Active Directory Forests, Domains, DHCP, DNS and various other Infrastructure services. Trust relationships setup, dcpromo and decommission of AD.
• Managing user accounts and giving share & security level permissions.
• Server level Symantec Antivirus maintenance, Auto updating, troubleshooting and updating Client PCs.
• Working knowledge on VMware vSphere.
• Supported, and serviced internal customer requests to access applications and systems.
• Performed daily system backup services on servers using media tapes and external hard drives as a precautionary method to restore systems back to normal state in case of failure.
• Taking UFS dump daily Backup from storages (Sun Solaris) regarding the activities of the entire Chennai Port Trust.
• Processed client problem tickets using ICSMS ticketing system.
• Providing remote support to clients using RDP, VNC & DAMEWARE.
• Supported all LAN, WAN and other networking systems.
• Monitoring the LAN/WAN network environment including switches, firewalls, internet access and software applications.
• Maintaining and Monitoring the Quick Heal Terminator(UTM) for proxy server.
• Updates, patching and software installations via group policies
• Performed daily duties including answering internal support calls, Data Center walkthroughs, system health checks and event notification.

• Installing, configuring, managing and maintenance of servers and workstations.
• Maintenance of Windows Server - Application Server, Exchange Server and Domain Controller.
• Installing & Troubleshooting OS related issues in Win XP, 7, 8, 8.1, Windows server 2003/2008.
• Managing user accounts and giving share & security level permissions.
• Administer multiple disjoint Active Directory Forests, Domains, DHCP, DNS and various other Infrastructure services. Trust relationships setup, dcpromo and decommission of AD.
• Software Deployment – Installation, troubleshooting and support.
• Providing remote support to clients using RDP, VNC & DAMEWARE.
• Server level Symantec Antivirus maintenance, Auto updating, troubleshooting and updating Client PCs.
• Stabilized, expanded and protected client network and PC environment.
• Responsible for configuring & troubleshooting Microsoft outlook.
• Managing the overall administration of LAN system involving design of network layouts, Implementation, optimization and upgrade.
• Responsible for troubleshooting of complex LAN/WAN infrastructure.
• Monitoring the LAN/WAN network environment including firewalls, switches, Internet access and software applications.
• NMS HPe Intelligent Management Centre -To monitor entire port Network.
• Maintaining and Monitoring the Quick Heal Terminator (UTM) for proxy server.
• Responsible for managing and maintenance of Cisco ASA Firewall.
• Performed daily system backup services on servers using media tapes and external hard drives as a precautionary method to restore systems back to normal state in case of failure.
• Troubleshooting and Maintenance of Printers like LQ1150 and LIPI Line Printer.
• Documentation like Asset Report, Antivirus Update Report and Patch Update Report.

Key Achievements:

• Installation, Maintenance, troubleshooting and support for more than 1000 PCs
• Remote Level Access, Installation, maintenance and troubleshooting
• Established trusting relationships with management, vendors and key client
• Acted as escalation point for troubleshooting advanced network/systems issues; consistently earned 100% issue-resolution scores by providing excellent service to internal and external customers.
• Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.
• Provided technical support to end-users, leveraging broad-based expertise to handle problem identification, diagnosis, resolution, and escalation via helpdesk system, telephone, and remote support tools. Performed security administration functions for user, data, and remote access.

• Troubleshooting computers through Remote Desktop Connection.
• Software Deployment – Installation, troubleshooting and support.
• Monitoring, Management and control of the render farm queues.
• Monitoring of Blade servers using tools like Muster.
• Monitor the computers to ensure I/O of data across various file systems and initiate data moves to allocate disk space.
• Capacity to take responsibility and ability to manage and prioritize their time and workload.