vbs.pavan kumar

vbs.pavan kumar

Cluster Manager (CMIT)

Hyderabad India
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Summary

An ambitious, creative and highly motivated individual, who has a passion for the retail industry and an uncompromising commitment to quality and outstanding customer service. Having a proven track record of maximizing retail sales by providing a enjoyable shopping experience for customers, and a comprehensive management, planning and support service to all retail staff. Able to create a unique experience for customers by giving them easy access and guidance to all store department from beginning to end.

Experience

2018 Aug - Present
Cluster Manager (CMIT)
RELIANCE RETAIL LIMITED
  • Performance management of team members, including coaching, recognition, disciplinary action and performance evaluations
  • Conduct regular meetings (individual and group) with area team members to establish goals, review performance and provide organized communications
  • Partner with the Regional Manager to provide vision and leadership that result in exceptional performance of the area’s team members and businesses
  • Responsible for P/L for the directly operated retail stores for the assigned region
  • Prepare annual sales and profit budget for the stores of the designated region, keep costs under control.
  • Develop and manage strategies to achieve stated goals
  • Conduct monthly store audits and utilize audits in performance management
  • Recruit, develop and retain a high-performing, empowered team
  • Manage the unit’s Operating and Capital budget
  • Engage the Maintenance team in Visual Management and 5S improvement efforts to improve work management and efficiencies
  • Develops and manages an annual marketing plan and oversees the development and management of annual branch marketing plans for the cluster
  • Take all actions necessary to achieve sales objectives, and define best corrective actions (both short term and long term
  • Collaborate with Communications Department in special events to enhance the brand image and sales
  • Develop operation standard in accordance with Corporate guidelines to ensure consistency with overall image and service standard of the bran. P
  • Partnering with Regional Operations Manager (ROM) to identify operational gaps, risks, and execute development/improvement plans.

2018 Aug - Present
Cluster Manager
Reliance Retail Limited / Hyderabad
  • Performance management of team members, including coaching, recognition, disciplinary action and performance evaluations
  • Conduct regular meetings (individual and group) with area team members to establish goals, review performance and provide organized communications
  • Partner with the Regional Manager to provide vision and leadership that result in exceptional performance of the area’s team members and businesses
  • Responsible for P/L for the directly operated retail stores for the assigned region
  • Prepare annual sales and profit budget for the stores of the designated region, keep costs under control.
  • Develop and manage strategies to achieve stated goals
  • Conduct monthly store audits and utilize audits in performance management
  • Recruit, develop and retain a high-performing, empowered team
  • Manage the unit’s Operating and Capital budget
  • Engage the Maintenance team in Visual Management and 5S improvement efforts to improve work management and efficiencies
  • Develops and manages an annual marketing plan and oversees the development and management of annual branch marketing plans for the cluster
  • Take all actions necessary to achieve sales objectives, and define best corrective actions (both short term and long term
  • Collaborate with Communications Department in special events to enhance the brand image and sales
  • Develop operation standard in accordance with Corporate guidelines to ensure consistency with overall image and service standard of the bran.
  • Partnering with Regional Operations Manager (ROM) to identify operational gaps, risks, and execute development/improvement plans.
2015 Mar - 2018 May
Nature of Work -Store Manager
LAND MARK GROUP MIDDLE EAST

Responsible for managing the day-to-day operation of the store, as well as Setting customer service standards and launching initiatives to hit sales targets.

As well as developing and motivating a team, whilst ensuring everyone adheres to company policies and procedures.

  • Driving operational, visual and customer service standards in store.
  • Monitoring and reviewing store performance on a regular daily, weekly and Monthly basis.
  • Implementing store compliance and health and safety procedures.
  • Maximizing sales through effective merchandising and marketing.
  • Deciding on store layouts.
  • Recognizing and rewarding good staff performance.
  • Monitoring product availability levels throughout the day and replenishment
  • Stocks to ensure 100% availability.
  • Developing business links within the local community.
  • Working with the visual team to manage displays within the store.
  • Recruiting the right people with the right behaviors in to the right jobs and
  • Ensuring they are given access to the right training.
  • Actively monitoring competitor activity.
  • Getting feedback and capturing data from customers.
  • Handling team of 22 members to customer service.
  • Vital role in pallet display for various promotions campaign.
  • Maintain inventory management for stock control, wastage, damage, and expiry and inter Department transfer etc.
  • checking the market trend and giving the affective feedback to a management etc

Work Experience

2015 Mar - 2018 May
Store Manager
ICONIC (LAND MARK GROUP MIDDLE EAST) SA / Saudi Jeddah

Responsible for managing the day-to-day operation of the store, as well as

Setting customer service standards and launching initiatives to hit sales targets.

As well as developing and motivating a team, whilst ensuring everyone adheres

to company policies and procedures.


  • Driving operational, visual and customer service standards in store.
  • Monitoring and reviewing store performance on a regular daily, weekly and Monthly basis.
  • Implementing store compliance and health and safety procedures.
  • Maximizing sales through effective merchandising and marketing.
  • Deciding on store layouts.
  • Recognizing and rewarding good staff performance.
  • Monitoring product availability levels throughout the day and replenishment
  • Stocks to ensure 100% availability.
  • Developing business links within the local community.
  • Working with the visual team to manage displays within the store.
  • Recruiting the right people with the right behaviors in to the right jobs and
  • Ensuring they are given access to the right training.
  • Actively monitoring competitor activity.
  • Getting feedback and capturing data from customers.
  • Handling team of 22 members to customer service.
  • Vital role in pallet display for various promotions campaign.
  • Maintain inventory management for stock control, wastage, damage, and expiry and inter Department transfer etc.
  • checking the market trend and giving the affective feedback to a management etc

2013 Nov - 2015 Feb
Department manager
Future group India pvt Ltd

Duties & responsibilities:

  • Maximizing sales through effective merchandising and marketing.
  • Maintaining high standards of customer service.
  • Visual Merchandising
  • Identifying fast and slow moving stocks
  • Handling team of 25 members to customer service.
  • Vital role in pallet display for various promotions campaign.
  • Maintain inventory management for stock control, wastage, damage, and expiry and inter Department transfer etc.
  • Recruit, manage & monitor the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.

Work Experience

2013 Nov - 2015 Feb
Department Manager
Big bazaar (Future group India pvt Ltd / Hyderabad
  • Maintaining high standards of customer service.
  • Visual Merchandising
  • Identifying fast and slow moving stocks
  • Maximizing sales through effective merchandising and marketing.
  • Handling team of 25 members to customer service.
  • Vital role in pallet display for various promotions campaign.
  • Maintain inventory management for stock control, wastage, damage, and expiry and inter Department transfer etc.
  • Recruit, manage & monitor the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.
2010 Nov - 2013 Nov
Floor Manager
Prateek apparel pvt ltd / hyderabad
  • Maintaining high standards of customer service.
  • Visual Merchandising
  • Identifying fast and slow moving stocks
  • checking the market trend and giving the affective feedback to a management etc
  • Giving the good service to the customer.
  • Handling team of 40 members to customer service
  • Housekeeping, Merchandising, Sales & service coordination etc.
  • Stock levels sufficient for major events
  • Vital role in pallet display for various promotions campaign.
  • Maintain inventory management for stock control, wastage, damage, and expiry and inter Department transfer etc.
  • Recruit, manage & monitor the performance of team members to ensure efficiency in process operations and meeting of individual & group targets.
2007 Aug - 2010 Jun
Asst. Store Manager
NeckTie & More (RAYMOD APPAREL LTD) / Hyderabad
  • Visual Merchandising
  • Identifying fast and slow moving stocks
  • checking the market trend and giving the affective feedback to a management etc
  • Giving the good service to the customer.
  • Stock levels sufficient for major events
  • Vital role in pallet display for various promotions campaign.
  • Maintain inventory management for stock control, wastage, damage, and expiry and inter Department transfer etc.
2007 Aug - 2010 Jun
Asst. store manager
RAMONDS APPAREL LTD
  • Duties & responsibilities:
  • Visual Merchandising
  • Identifying fast and slow moving stocks
  • checking the market trend and giving the affective feedback to a management etc
  • Giving the good service to the customer.
  • Handling team of 16 members to customer service
  • Housekeeping, Merchandising, Sales & service coordination etc.
  • Stock levels sufficient for major events
  • Maintain inventory management for stock control, wastage, damage, and expiry and inter Department transfer etc.
2005 Jun - 2007 Jul
Section In-charge
CITY CENTER [biggest hyper mall in] [ KUWAIT] ME / Kuwait ME
  • Maintaining high standards of customer service.
  • Housekeeping, Merchandising, Sales & service coordination etc.
  • Vital role in pallet display for various promotions campaign.
  • participating in inventory management for stock control , wastage , damage, expiry and inter Department transfer et
  • Stock levels sufficient for major events
  • Responsible for training new staff by guiding with proper product knowledge

2005 Jan - 2007 Jan
customer service
biggest hyper mall in

[ KUWAIT] ME

Duration - 2 Year

Nature of Work - Section in charge

(2005 to 2007)

June

July

Duties & responsibilities:

  • Maintaining high standards of customer service.
  • Housekeeping, Merchandising, Sales & service coordination etc.
  • Vital role in pallet display for various promotions campaign.
  • participating in inventory management for stock control, wastage, damage, expiry and inter Department transfer et
  • Stock levels sufficient for major events
  • Responsible for training new staff by guiding with proper product knowledge
2004 May - 2005 Apr
Supervisor
Hyderabad Central [India’s Biggest Seamless Mall] / Hyderabad
  • Stock Replenishments
  • Preparing Qualitative Analysis of the Label
  • Visual Merchandising
  • Identifying fast and slow moving stocks
  • checking the market trend and giving the affective feedback to a management etc
  • Identifying non-moving stocks and taking appropriate action by coordinating with the design team
  • Keeping track of merchandise movement from showroom to design house and vice versa.
2004 Jan - 2005 Jan
Nature of Work - Supervisor
India's Biggest Seamless Mall / Hyderabad, Central

May

April

Knowledge of Responsibilities

  • Stock Replenishments
  • Preparing Qualitative Analysis of the Label
  • Visual Merchandising
  • Identifying fast and slow moving stocks
  • checking the market trend and giving the affective feedback to a management etc
  • Organization -Teleseen Network

Duration - 1 Year and six months

2001 Feb - 2002 Aug
senior Marketing Executive
Teleseen Network / HYDERABAD

Field Executive

Contact with Client and explain about product.

2001 Jan - 2002 Jan
senior Marketing Executive
Nature of Work

Feb

Aug

Education

2015 - 2017
India school of Business Management
Master of Business Administration (Retail Management) / Retail Management , Supply chain Management

Skills