
Tripp Johnson
Technology Leadership Executive
Summary
Global executive with 25 years of technology experience within the financial services marketspace who leads the planning, design, development and implementation of enterprise-wide business solutions. Operates with out of the box thinking, long term overall vision, improving operational efficiency and a sense of urgency. Leverages excellent interpersonal skills and leadership strengths to create cross functional and forward-looking teams ensuring alignment between I.T. initiatives and business objectives.
Experience
Financial Technology Consultant
Open Technology Solutions / Denver, Colorado
Developed a 3-5-year Strategic Technology Plan for OTS a CUSO supporting 3 credit unions and a CUSO.
In 2003, Bellco Credit Union and Bethpage(TM) Federal Credit Union took advantage of the opportunities to create a successful alliance. The two credit unions formed Open Technology Solutions, LLC (OTS), a Credit
Union Service Organization (CUSO), focused on providing collaborative, technology-related services to a few large credit unions on the Fiserv platform. Bellco and Bethpage were joined by State Employee's Credit
Union (SECU(TM)) of Maryland in 2007, and S3 Shared Service Solutions, LLC in 2011. Together, they have achieved the kind of scale none could have achieved on their own - more than 945,000 members and over
$16 billion in assets - ranking them together as the one of the largest credit unions in the country.
Currently, OTS proudly serves these members and over 2,100 employees in our consortium. (Operationally, the primary purpose of OTS is to create value for its partners by adding scale and efficiency to the process of providing information services. By standardizing and sharing the expense of providing information technology systems and services, our partners are able to access deeper skill sets and higher levels of service. Having the same core system was just the beginning of working together; over time, other opportunities to standardize and scale have been identified and implemented in many domains of technology enablement.)
Head, Program Management
Financial Solutions and Global Technology / Lake Mary, Florida
Own the overall oversight of managing Enterprise Solutions projects with the intention of improving D+H's delivery performance by having detailed insight into cross-project dependencies, risks, issues, requirements, and design methodologies. Manage a team of 100 plus including business architects, proposal analysts, Project Management
Office, product analysts, compliance, vendor management and training personnel.
Key Accountabilities:
- Accountable for ensuring ES projects are well defined with detailed requirement documentation and delivered on-time, on budget and deliver quality value to our clients.
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Ensure ES solutions are compliant with all federal and state regulations and identify any/all risks that may impact product development.
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727 Ashford Lane, Fort Collins, CO 80526
Phone: (602) 616-3076 E-mail: trippiii@icloud.com
- Reduce overhead costs by rationalizing current ES Product Portfolio, clearly defining Product delivery, and managing project delivery.
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Manage and grow product margins via detailed product requirements, product roadmap, rationalization and delivery of products.
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Accountable for driving Product Management towards a more open environment, cloud and/or SaaS ready products with a channel delivery focus.
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Create state-of-the-art training materials for our clients leveraging all forms of media distribution.
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Responsible for properly resourcing projects with Product Analysts and Project Managers to successfully deliver on Product Management roadmap initiatives.
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Accountable for delivering best in class RFP, RFI responses.
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Develop the overall Business Architecture/Framework and guidelines for Enterprise Solutions' products
Vice President - Client Partner Executive
Fiserv / Corvallis, Oregon
Responsible for the overall credit union core strategy with a primary focus on Fiserv XP and Fiserv DNA. Led a multidisciplinary team consisting of sales, fulfillment, demo team, developers, product analysts and financial analysts.
Founder
Johnson Advisory Services, LLC / Scottsdale, Arizona
Leveraging the past 15 years as the Chief Technology Officer for RBC Royal Bank, CIBC, Suntrust Bank, and First
Tennessee Bank in addition to the last 6 years at Cornerstone Advisors/Gonzobanker, JAS will focus on strategic technology planning, technology assessments, core banking & credit union system selections, remote delivery channel integration/roadmaps, I.T. organizational assessments, CIO/CTO advisory services and aligning technology initiatives with business objectives. The goal at JAS is to limit the number of clients in order to provide a hands-on approach giving JAS the ability to pay greater attention to client's needs.
Services:
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Strategic Technology Planning
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Technology Assessments
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System Selection Services
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Internet Banking Platform Selection
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Remote Delivery Channel Integration/Roadmaps
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Wireless Technology and Platform Selection
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Aligning Technology Initiatives with Business Objectives
2
727 Ashford Lane, Fort Collins, CO 80526
Phone: (602) 616-3076 E-mail: trippiii@icloud.com
- I.T. Organizational Assessments
- CIO/CTO Advisory Services
- Conducting CIO Roundtables
Group Practice Manager
CCG-Catalyst Consulting Group / Scottsdale, Arizona
CCG-Catalyst Consulting Group specializes in strategy and implementation consulting to the banking and credit union industry. Catalyst provides strategic advisory and implementation services that help companies integrate strategy, technology and processes to better serve their customers and increase their franchise value.
Senior Director
Cornerstone Advisors, Inc / Scottsdale, Arizona
An extensive background in retail/commercial banking systems development and administration as well as a hands- on, leading edge understanding of technology and eBusiness/eCommerce trends within the financial sector.
Practice Areas:
Technology Assessments: An analysis of an organization's infrastructure, applications, outsourcing relationships and technology support staff.
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Technology spending and capital investment levels compared to peers
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The level of satisfaction with applications and outsourcers
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The condition and reliability of the infrastructure
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The technical architecture of systems
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The level of satisfaction and overall strategic direction of major outsourcing vendors
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Staffing levels and skill sets in the I.T. organization
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The overall approach to technology risk management
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Operating processes and productivity vs. industry best practices
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The reporting environment and productivity vs. industry best practices
Strategic Technology Planning: Provides an organization with a clear picture of their technology vision which assists in prioritizing technology initiatives, investments in new systems and ensures employees are prepared for the company's emerging technology environment.
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A forward-looking view of new technologies, an understanding of how they will impact financial services, and an outline of innovations your organization should exploit
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A formal technical architecture that will guide the procurement and development of all future systems in the institution
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A clear articulation of the organization's strategic business requirements and how technology will specifically support this strategy
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A prioritization of technology initiatives with corresponding cost estimates for each proposed investment
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A clear delineation of how technology resources will be managed within the organization, including roles and expectations of both I.T. and business area staff
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A plan of action to integrate technology initiatives with process improvement and product/channel development opportunities
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A review of the existing processes and organizational structures that support I.T. planning and project review and potential recommendations for increased efficiency and accountability
I.T. Governance: Assist in the development and implementation of I.T. Steering Committees that facilitate the alignment of technology initiatives to the business strategy.
ITIL Advisory Services
I.T. Organizational Assessments: A review of an organization's I.T. staffing, structure, and skill sets.
Vendor Selections: Preparation of Requests for Proposals and then guiding an organization through the selection process from choosing the appropriate vendor to converting to a new system.
General I.T. Advisory Services
CIO Advisory Services
3
727 Ashford Lane, Fort Collins, CO 80526
Phone: (602) 616-3076 E-mail: trippiii@icloud.com
Chief Technology Officer, Retail Markets & Products Technology
Canadian Imperial Bank of Commerce (CIBC) / Toronto, Ontario
Directed the development and implementation of a 3-year technology strategy and plan. Responsibilities included operationalizing enterprise standards, governance and processes. Implement performance measurements, business SLA's and ensure best of class efficiency and cost effectiveness.
Achievements:
Retail Technology architecture and blueprint (working with portfolio CIOs and Enterprise Technology
Development)
Consolidation of specific portfolio technology strategies into a comprehensive Retail Technology strategy
(includes culling of all 2 yr. Plans into a common view and identification of synergies and conflicts across initiatives and against preferred state).
Identification of relative delta between preferred state and aggregate initiatives (including impact assessment and implications)
Identification of technologies for 1. Investment and 2. Disinvestment/retirement. Staged plan of investment and disinvestment in technology
Best Practice research of other organizations, preferred state and Retail Technology relative ranking with respect to "best in class"
Senior Vice President, eBusiness Technology
eBusiness Group / Toronto, Ontario
Directed strategy & development of enterprise-wide eBusiness solutions and client access channels, delivering services to over 10 million domestic and international customers. Responsibilities included Enterprise Architecture, Application Frameworks, Telephone Banking, PC Banking, Internet Banking, Self-service terminals (ATM's), wireless applications & devices, call center technology, credit card technology applications, point-of-sale technology, enterprise-wide fraud detection, customer relationship management applications (CRM), enterprise data warehouse and smart card/chip technology.
Achievements:
- Responsible for the evolution of an eBusiness group, that was isolated from the lines of business into an organization which was an integral part of all corporate strategy and decisioning.
- Awarded the CIO Canada ITX Business Value Award for the implementation of the Viewfinder eBusiness platform which services Global Institutional and Investment Services customers.
- Created a cross-functional team from Systems & Technology architecture, eBusiness, all lines of business and IBM with the mandate to define and implement an enterprise-wide eBusiness architecture, infrastructure and application framework (J2EE - XML).
- Established communication between traditional silos within Systems & Technology to create a forward-looking work group, which implemented 100+ applications over 20 months.
- Created a communication medium for the lines of business, technical analysts and eBusiness staff leveraging the Intranet, which included business, architecture and technical details of all online applications.
- Established an Advanced Technology Group whose mandate was to look at disruptive technology 2-4 years out.
- Responsible for a budget of $80-100 million and a diverse staff of 220+, including 8 Directors, technical analysts, architecture specialists, business analysts, application developers and administration staff.
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727 Ashford Lane, Fort Collins, CO 80526
Phone: (602) 616-3076 E-mail: trippiii@icloud.com
Senior Vice President
Electronic Commerce Group / Richmond, Virginia
Directed all PC and Internet channel development.
Achievements:
- Responsible for the planning, development and implementation of the financial industry's first OFX/Gold certified
Internet banking and bill payment service.
- Developed and implemented corporate electronic commerce strategy.
- Managed a staff of channel managers supporting Retail, Small Business, Investments, Mortgage, Insurance, Cash Management and Credit Card electronic commerce initiatives.
- Directed and supported Internet/PC Customer Service Relations group.
- Crestar was the first financial institution to seamlessly integrate all customer delivery channels leveraging
Microsoft DNAfs.
Manager, New Technology
First Tennessee National Bank / Memphis, Tennessee
Tennessee
Directed the planning, development and implementation of FTB Online; the country's first 100% pure Java Internet banking and bill payment service.
Achievements:
- Developed strategic scenarios in the areas of corresponding banking relations, smart cards and electronic commerce.
- Championed the Internet banking home banking initiatives and responsible for developing, synthesizing and selling electronic commerce strategies to FTEN executive management.
- Responsible for systems architecture, technology selection, systems integration and system management policies and procedures.
Co-Founder and Chief Operating Officer
Moonlight Media, Inc / Jackson, Mississippi
Co-founder of software development company that specialized in developing custom Internet applications for clients within the manufacturing, telecommunications, and financial services industries.
Achievements:
- Raised initial operating capital.
- Supervised staff of 28 employees, which included Unix administrators, graphic artists, software programmers and research analysts.
- Other responsibilities included making sales presentations, coordinating company advertising, compiling financial information and electronic commerce consulting for financial services company
5
727 Ashford Lane, Fort Collins, CO 80526
Phone: (602) 616-3076 E-mail: trippiii@icloud.com
Education
University of Mississippi
MA, English / English
University of Mississippi
Bachelor of Arts, English and Political Science
Bachelor of Arts, English and Political Science
; University of Mississippi, Oxford, Mississippi