Todd Knoll

• Oversight of Networking, Sales, Marketing and Operations

• Manage Investor relationships who provide target lists for accelerated exit

strategies tied to retail vs. secondary market execution-70 BPS yield increase

• FNMA, FHLMC, FHA, VA, THDA, High-Balance Originator in 26 States

• Worked with local businesses, advertisers and chamber of commerce to promote new process and drive increased production / revenues

• Manage team responsible for the completion of all investorrelated tasks derived from external questions, issues, audits or remediation requests
• Facilitate servicer due diligence on pending loan sales
• Route business development opportunities introduced by investor/ outside contact to appropriate RCS Executive Management
• Host weekly / monthly client relationship calls
• Research investor strategy recommendations and prepareinvestor reports/presentations as needed
• Resolve portfolio exceptions and communicate between investorand internal business owners
• Provide dashboards on progress against initiatives on activeaction and project plans to Executive Team and Corporate Risk Management Group ona monthly basis
• Partner with Compliance, Risk Management and variousBusiness units to intake potential process changes and develop action andproject plans
• Manage and oversee Root Cause Analysis Process and workflow(RCA)
• Manage and oversee Process Implementation Team (PIM)
• Implement investor strategy recommendations and prepareinvestor reports/presentations monthly
• Heavy Focus on residential and small balance commercialproperty management for special clients

• Management of default servicing operations totaling 67 employees
• Resolve portfolio exceptions and communicate between investor and internal business owners
• Research investor strategy recommendations and prepare investor reports/presentations as needed
• Host weekly / monthly client relationship calls
• Participate in business development opportunities that lead to over 700% growth in less than 6 months
• Responsible for maintaining state servicing and debt collection licenses
• Manage 3rd Party special refinance initiative that resulted in over $11M in ancillary servicing revenue over a 2-year period

Accounting, Statistics, Finance, Economics, Marketing, Management, Business Law, Business Computer Applications, Entrepreneurial Ventures, Business Plans

University of Arkansas Fayettville, Ar.

Undergraduate Qualifications, 1999-2002