Thomas Trapp

An energetic leader with over 30 years of airline experience with starting up, streamlining and enhancing station operations. A company ambassador that builds relationships with key service partners and stakeholders to ensure excellent safety, service, compliance and delivery to customers. Bringing teams and operations together for a winning combination. CORE COMPETENCIES Operations Management • Vendor Management and Oversight • Stakeholder Engagement Continuous Improvement • Staff Coaching and Development • Customer Service Management Process and Change Management • Cargo Performance Oversight • Strategic Thinker • Problem Solver • Trainer Coach • Mentor • Problem Solver • Deliverer • Exceptional Communicator •Decisive • Persuasive Collaborative • Active Listener • Goal-Setter • Relationship Builder Cross Cultural Leader • Fluent Spanish and German CAREER HIGHLIGHTS * Spearheaded the roll out of airline stations at Chicago, O’Hare and New York, JFK airports. * Represented ANA-All Nippon Airways as a delegate on the Star Alliance GMBH Airports Station Services Delivery Team. * Created a precision time-line for complex aircraft turnaround procedures for B777-300ER, that reduced ground time to 2H30M for long haul flight preparation and reduced passenger connection times ANA from other airlines * Cultivated and secured customer, vendor and industry relationships to become both ANA’s and Air New Zealand’s brand ambassador within the business community. * Established a cross-utilization plan for employee skill enhancement, increasing operational efficiency by eliminating the need to hire additional staff or additional contract services for turnaround coordinator.

* Integral player in staffing optimization and duties standardization for North American airport stations.