Susan Colburn

Manage 10-member team responsible for Boarding, Document Management, Property Preservation, REO Sales, Specialty Loans, Taxes, Insurance, Operational Support and Mailroom. Current management focus includes: Compliance with all regulatory requirements; Conception and implementation of process improvements, Streamlining and automation of procedures; Managing Exception reporting; Team/Individual KPIs and QC controls; Partnering with external vendors to coordinate integration into systems of record; Creating workflows that will enable team members to manage their day to day tasks and enable management to build comprehensive reporting; Hiring, Training, and Mentoring of team members; Fostering inter-department cooperation.

Client Relations Responsibilities include: Management of Investor Portal, including introduction and training for all clients; Client Escalations; Presentations to prospective clients; Weekly coordination with other department managers to improve procedural flows; Client communication and client reporting;

Dallas, TX

2012 to 2015

Premier asset management firm specializing in the distressed residential non-performing loan and REO sector.

Manager, Fulfillment Department

Managed 5-member team responsible for document creation, title review and curative, due diligence, compliance, and collateral documents. Responsible for managing all Closing department activities for REO and Contract For Deed sales averaging 15 per month. Coordinated inter-departmental asset management activities to ensure gap coverage and end-user satisfaction. Worked with clients to produce resolutions to loan level issues and to implement process improvements within Halo and in conjunction with our loan servicing company (Sortis Financial, Inc.). Management of external vendors, including periodic audits for accuracy and timelines.

Plymouth Meeting, PA

1997 to 2012

Family-owned home building company serving the Philadelphia region for over 50 years.

Land Specialist for Acquisition Development

Led all aspects of Land Acquisition and Development for single-family and multifamily residential communities. Managed internal and external teams of engineers, architects, attorneys and governmental personnel. Prospected raw or improved properties and negotiated sales terms with seller. Collaborated with engineers, architects, and authority officials to design community layout, maximizing space while minimizing costs. Facilitated permit process, conducted due diligence, and initiated feasibility studies. Oversaw preliminary, interim, and final plan stages of approval.

Captained Sales Department. Recruited and trained Sales Managers and Associates. Implemented and maintained sales-system software. Partnered with advertising agencies to create compelling promotional materials and events. Monitored company website.

* Directed over 10 successful new home community development projects ranging from 12 to 120 lots.

* Settled 50 to 200 homes annually with an average $400K per home.

Maintained full responsibility for entire scope of sales activities. Cultivated top-performing sales teams and authorized incentives and commissions. Approved and executed all sales contracts. Orchestrated broker and homebuyer events. Conducted settlements. Established Design Center options and pricing. Envisioned and implemented marketing strategies.

Additional experience as Site Specialist and Sales Representative for Realen Homes.