Steven Laszloffy

Lead a team of 6 to support Help Desk operations across 2 campuses accounting for 27 Level 1 ticket resolutions per week. Navigate custom built tools, Active Directory, and SCCM.

. Developed documentation processes and new hire training curriculum to enable remote onboarding and standardization of services.

. Launched Discord server for IT Department, enabling mobile communications and reducing critical communication delays between Campus entities.

Coordinate the Joint DoD Cybersecurity Conference, and training requirements for the 168th and 176th

Communication Flights' Cybersecurity teams. Creating the 2023 CyberShield attack/defense exercise.

Aerial militia of the State of Alaska National Guard.

Spearheaded IT Support operations for 100+ Faculty and Staff, 2,500+ student body, and external contract clients.

. Extended user support documentation, empowering end-users to extend skills, leverage system features, and find resolutions to questions without intervention from the support team.

. Validated and reported on 350 item asset compliance list for the Network and Admin teams.

Cultivated communication for Active Duty/Air National Guard classified information network. Ensured mission- critical access for qualified users.

. Launched Training process and documentation for Wing Mobile Device Management program.

. Debugged EOM/DEPCON System upgrade/deployment. Enabled full automation, saving ~1000 hours annually.

Drafted documentation, briefed Active Duty counterparts on process automation.

. Developed a debit card/POS/banking simulator using Excel and VBA for the 168th Comptroller Flight.

Provided remote and desk-side assistance to resolve issues for ~700 users and 500 devices; Utilized Active

Directory, NetIQ Directory Resource Administrator, Windows PowerShell, SCCM, BMC Remedy.

Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing training and performance of Flight.

Docker Storage Solutions Published in Dev Genius: Created/configured multiple Docker storage options.

Cloudforming Inside Custom VPC Published in Dev Genius: Used AWS Cloudformation to create an auto- scaling, custom VPC, secure webserver.

3-Tier Architecture in AWS Published in Better Programming: Leveraged AWS Console to establish network architecture from the Web interface to the backend database.

API Gateway Published in AWS in Plain English: Built an AWS Lambda with Python and boto3 that is triggered by an HTTP endpoint and pushes an item to an SQS queue.

EC2 Script Creation: Python project with script that creates a user-defined number of EC2 instances, and a script to perform an "end of day" cleanup of running instances.