Stephanie Hall-Pearson

Currently managing daily operations at second location of upscale, fast casual restaurant in Brooklyn, NY.

● Order all office supplies, paper goods, and any items needed to adequately serve customers.

● Prepare and disseminate schedules, payroll and internal memos to a team of 10 employees.

● Maintain exceptionally high standards of cleanliness to adhere to NYC DOH guidelines.

● Provide exceptional customer service to a growing customer base and resolve all issues/complaints.

● Troubleshoot all issues with Clover POS, printers and other accessories related to printing tickets.

Provided personalised and friendly customer service at a family-owned Italian market and deli.

● Developed events and promotions to guarantee customer frequency and increase sales.

● Managed inventory, scheduling and provided training to all new employees.

● Prepared catering orders and ensured customer satisfaction and their correct fulfillment.

● Researched products to increase sales knowledge and improve upon personal skills as an employee.

● Reconciled the till, made bank drops and filled the role as store manager when owner was not present.

Directed mail and messenger operations and provided mid-level, internal support at general contracting firm.

● Maintained supply stock of both paper goods and OSHA supplies for main office and all job sites.

● Supervised a team of 4 messengers and coordinated deliveries internally/externally.

● Provided technical support and training on all printers, binding equipment and postage machines.

● Reproduced blueprints using Oce printer/scanner combo and assembled bid proposal books for clients.

● Developed a par stock inventory system for 5+ site offices, and negotiated lower prices with vendors.

Performed data entry and accounts payable functions at general contracting firm.

● Input invoices and generated checks using the Maxwell and Textura accounting systems.

● Created, issued and tracked all change orders and purchase orders issued for projects.

● Developed archiving system for all AP/AR items from 2008 to 2011.

● Assisted Project Managers in creating change orders and submittal packages.

● Provided technical support for subcontractors using the Textura requisition and payment system

Performed data entry and quality control operations on construction documents, as well as customer support.

● Processed digital documents received from subcontractors, general contractors and architects for reproduction in a multitude of formats using proprietary software.

● Labeled and organized sets of drawings/specs in an online planroom for client viewing and distribution.

● Provided technical support for clients and conducted online tutorial sessions.

● Ordered all office supplies and organized internal meetings.

● Rolled, folded, packaged and shipped blueprints when needed on the print room floor.

Directed day-to-day operations at NYC branch of an architectural reprographics firm.

● Scanned, printed, and shipped 250+ packages of blueprints and specifications on a daily basis.

● Provided technical support for all clients utilizing the virtual planroom.

● Procured all office supplies, all large format paper for plotters and managed a team of 7 employees.

● Operated Oce TDS400 scanners and plotters and fired jobs using Oce Reprodesk and Adobe Acrobat.

● Reconciled each day's manifest with FedEx/DHL/UPS to ensure all packages were delivered correctly.

Certificate in Back of House Procedures

Kingsborough Community College, Brooklyn, NY

September 2013