Shilpa Gupta
Looking for PMO/Business Operations role in Seattle ,WA
Bellevue, WA
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Summary
Versatile, result-driven professional with 11 years of experience in various roles in Information Technology. Proven track record of driving PMO for large projects, spread across geographies. Strong analytical thinking, problem-solving, follow-up, communications, and personnel management skills. Very detail-oriented, organized, multi-task, a fast learner and ability to adapt to evolving industry trends. Looking for Program Operations/ Business Operations roles for leveraging 6 years of extensive experience.
Experience
2013
Aug
-
2017
Jan
Deputy Manager
HCL Technologies / Hyderabad
- PMO for a Business Unit of 500+ highly skilled technical professionals consisting of Technical Architects, Center of Excellence (Mobility, DevOps) and Ux Designers, working from multiple locations at USA and India.
- Built a Project Management Office by creating standard framework, processes, and procedures.
- Worked with Project Managers and Business Unit Head to define program charter, annual budget, and strategic goals.
- Evolved quantitative metrics reports for project indicators such as Utilization, Project Margins, Billing, Staffing.
- Regularly interacted with stakeholders for requirement collection, status reporting, risks.
- Collated and presented monthly status reports to Senior Leadership. Followed up with stakeholders for action items and tracked till closure.
- Coordinated with sourcing and recruitment team for doubling up the team size to achieve business goal.
- Managed and coordinated training sessions for technical, non-technical, soft skills, management tracks and certifications.
- Organized and drove a platform for weekly technical presentations to other business units and verticals for showcasing team capabilities and that yielded several new projects for the Business Unit.
- Created Feedback management system using Survey Monkey. Feedback was shared with key stakeholders, actions and lessons learnt were taken positively.
- Manage day to day operations with 4 FTE direct reports, along with their hiring, firing and performance management.
- Extensive hands-on with MS Word, Excel (pivot tables, vlookup, formulas) and PowerPoint, SharePoint Portal.
- Program Manager for ACE Mentorship program Boot Camp in 2013 where high performing individuals were trained and mentored on technical tracks. On completing 6 months extensive training, the best were restated to Architects. The program was well received by other Business Units and adopted by Training Team for continued results.
2010
Oct
-
2013
Jul
Associate Manager
HCL Technologies / Hyderabad
- Post completing MBA - Human Resources in 2010, got hired for PMO role in a 3-member team. Performed operations management for Total Defense, a Business Unit of 150+ employees with a revenue of $30 Million/Annum.
- Monthly Royalty calculations for 4+ vendor companies per legal contracts and processed payments with Finance.
- Prepared and enabled monthly operations status reports for review with Senior Management.
- Administered daily operations: Headcount validation, Tracking transfers, Project Assignations, Seat and Inventory Management, Identified interview panelists.
- Managed nominations & arranged training sessions in coordination with Training Team for technical, non-technical, soft skills, management tracks and certifications for college hires and laterals. Received 2 “Delivery R&R – Live Wire” awards for taking initiative of encouraging participation in training and contribution towards arranging & ensuring completion of various training programs.
- Developed Capability Building module for Microsoft account from Jan’- Jul’12 for college hires. Module was handed over to Training Team for execution and continuance.
- Employee Engagement SPOC for a team of 120+ employees. Received ‘Rock Star’ award in May’ 11 for the same.
- Independently conducted 1:1 interview (JFM’11) with 150+ BU employees for identifying growth areas, blockers & enablers. Feedback was well received by HR and Business Unit Head.
- Partnered with HCL Quality Manager for developing Audio-Visual CMMi role-based training modules.
2007
May
-
2010
Sep
Sr. Research Engineer
HCL Technologies / Hyderabad,India
- Software Engineer on Threat Management project for ‘CA Anti Spyware Product’. Role included conducting Static and Dynamic analysis of malware samples to categorize them into Trojans, Viruses and Worms. It required visual, behavioral and code analysis using several technologies and tools.
- Took 2 additional team wide roles in 2010 as “Project Quality Analyst” and “Defect Prevention Analyst”. As part of it, conducted internal quality audits, collected data on defects, conducted Root Cause Analysis, and implemented preventive actions in project workflow. Received “Delivery R&R – Live Wire” award for the same.
- Received ‘Spot Award’ in April ‘09 from Business Head in recognition of contributions in employee engagement.
2005
Sep
-
2007
Jan
Setup Configuration Analyst
Hewitt Associates / Hyderabad,India
- ‘Setup/Configuration’ and ‘Testing’ of HR workflows outsourced from companies worldwide, using SDLC, STLC and Bug Life Cycle, Mainframes - SQL Query writing, SQL functions. Hewitt’s Proprietary ERP Products.
- Received Certificate of Achievement for depth-oriented analytics/insights – Titled as ‘The Researcher’.
- Regularly conducted Team Building Exercises for 15 members Team.
Education
2008
-
2010
ICFAI University
MBA
2001
-
2005
MDU
BE
Skills
