Shikiya Washington

Shikiya L. Washington

509 Burnham Rd Elizabeth, NJ 07202

Cell phone ( 908) 344-0971 E-mail: Kiyamartin46@gmail.com

Objective:

To secure a position in which I would be able to utilize the expertise I have obtained to promote the success of the company while my eagerness to learn and desire for growth & advancement is recognized and encouraged. A highly motivated and organized professional, dedicated to understanding and meeting the needs of the customer (internal and external). Exceptional focus, follow-through, and coordination skills. Proven ability to develop and execute effective action plans, and to transcend functional lines to achieve timely completion

Work Experience: PSE&G Field Collections

2013-2013 (Temporary) As a Field Collector I collect delinquent balances from customers, which are past due, by direct contact with the customer. I'm responsible for picking up check or cash payments to prevent any disconnection of Gas and Electric. When a customer is unavailable, a note if left to call to discuss account.

PSE&G Collection Representative

2007-present I Performed collection and credit work at the inquiry centers in connection with the interviewing of customers concerning collection, credit problems, the collection of unpaid accounts for gas and electric service, deposits, sundry sales and other related clerical work. I also completed various administrative collection activities including, but not limited to: the examination of accounts previously shut off for non-payment, active and broken payment arrangements, security deposit request, inhibited accounts and collection correspondence. As a collection representative, I assist all customers to the best of my ability.. I also process payments for customers. I 'am self-motivated; can handle a heavy call volume and work efficiently under pressure in a high stress and sometimes ambiguous environment. I have maintained and applied a working knowledge of PSE&G and meet management expectations. I also have Ability to communicate effectively with all levels of contacts both internally and externally

PSE&G- Customer Service Representative

2005-2007 I was responsible for taking calls to assist our customer with billing, creating a new account for new customers, canceling accounts for existing customer. I was responsible for creating orders for gas leaks, and power outages. I did all these things to the best of my ability, and our customers were very satisfied with my assistants. I' am self-motivated; can handle a heavy call volume and work efficiently under pressure in a high stress and sometimes ambiguous environment. I have maintained and applied the ability to communicate effectively with all levels of Standards and meet management expectations. I also have Ability to communicate effectively with all levels of contacts both internally and externally

PSE&G- Meter Reading

2003-2005 I performed field work in connection with reading gas meter in straight gas area, and other related works. Read gas meters on customers' premises, as assigned and make required entries. Record reason for no reading and estimate readings in the field of meters in accordance with established procedure. Report meters not included in the assignment and report all listed meters that I can not locate. Answer customers' questions regarding meter reading procedures, service, or other related matters of a minor routine nature and report such customer request and complaints in the field. Report all incidents that may occur while in the field.

Qualifications

planning and organization skills

Analytical skills

communication skills

attention to details

results oriented

Excellent computer skills

Excellent written and and verbal skills

Data entry

Ability to work independently but also partner as a team player

Microsoft word, power point, excel, Sap, Cics Microsoft outlook,

10+ years Customer Service Specialist

Education: Cittone Institute

Court Stenographer, Real Time Closed Captions

Elizabeth High School- Graduated 1995 Diploma