Sherry Thurston

Manage self-started business by producing, marketing, and selling innovative consumer product. Research and secure best supplier pricing and printer bids. Review prototypes and assess quality and functionality. Complete labeling and packaging. Execute marketing and outreach strategies to drive sales. Process invoices, manage inventory, and oversee shipping and logistics.

• Successfully designed “The Bum-Brella”— an easy-clean, portable, and easy-to-roll rubber mat that fits in a bag—and received patent to protect original design.

Directed daily operations for premiere shooting and training facility. Maintained facility policies and procedures, including safety standards. Directed staffing, training, scheduling, and other human resources functions to meet operational demands. Managed customer service standards and resolved escalated service issues. Engaged strategies for effective marketing and promotions to continually improve business development. Coordinated on-site events and meetings, serving as primary point-of-contact.

• Introduced new business procedures and standard processes to capture improved efficiencies; spurred 45% reduction in customer wait times by eliminating transaction slowdowns.
• Maintained effective relationships with third-party contractors and negotiated contracts to maintain strong bottom-line performance.
• Created new customer-focused product signage, eliminating employee need to verbally communicate information.
• Boosted course attendance by 30% by implementing course flyers positioned alongside floor displays and posted online.

Served in senior-level capacity within finance team, executing daily operations and leading special projects. Developed process and procedure documents aligning with corporate-set business practices. Engaged account and audit teams in production of financial analysis and other business data. Reviewed contracts and ensured compliance with FCC, SOX, and regulatory requirements. Tracked core business metrics and prepared management reports. Executed ad hoc auditing tasks. Served as finance team representative during course of special projects. Maintained relationships with internal customers. Trained new finance team hires on department standards, systems, and performance expectations.

• Drove 95% improvement in accuracy of maintenance ticket root cause analysis and reporting.
• Effectively collaborated with cross-functional teams to plan and execute multimillion-dollar projects with enterprise-wide application, including integration of automated, machine learning, and AI tools.
• Drove efficient resolution of system production support issues and proposed enhancements to capture opportunities for improved efficiency and control.
• Enhanced training results to enable 100% of new hires to support rate implementation tools from day-one.