Sheri Reyes

Executive Advisor – BKFS System Implementation

• Identified contract opportunities resulting in multi-million-dollar savings and have been an active participant in contract negotiations for Empower, LoanSphere SalesEdge®, the MSP Master Servicer Agreement, Data Security etc. through the end of June, 2016.
• Suggested a possible contractual solution for the Pilot to prevent losing allocation dollars and the initiation of high fees as soon as the test loan would go live (in the contract, the first loan that goes live on the system initiates billing for system minimums, triggers the handoff from implementations to support, etc.) Savings achieved by:
• Secured test scripts to be delivered to Santander on an annual basis,
• Recommended a higher number of support hours after implementation and on-going support,
• Insured we included language regarding our ability to print and modify the on-line training manuals,
• Recommended we increase the number of trained administrators at no cost to us. Etc.
• Provided insight to the team by explaining how PowerCell escalation levels work, what information they provide, how the SOW works in conjunction with the Master Services Agreement, etc.
• Pointed out areas of risk and concern which resulted in greater protection for Santander such as ensuring the offshore Indian resources were employees of Black Knight, under the same confidentiality clause, and limitations on what those resources could access.
• Identified language in the contract that would have obligated Santander to pay for any new functionality included in a version or release that added “a significant number of new capabilities”, whichwould include feature functionality for e-Signature, additions to HELOC functionality, etc. This could have resulted in millions in additional cost.
• Documented Roles and Responsibilities of our “To-Be” Implementation Team.
• Met with Black Knight (BK) in on-site sessions to discuss how Gaps and Interfaces would be handled.
• Participated in on-site sessions with Black Knight (BK) and the Providence office as well and the Villanova Office for all on-site meetings.
• Worked through strong personal relationships inside Black Knight to get the highest level of resources available for the Santander/ Black Knight Project and provided insight on the resources assigned. All resources from Black Knight, who have worked with Santander, were assessed through information I obtained.
• Documented initial project plan, test plan, and training plan notesto be used in project planning.
• Completed “Best Practices” Expense Tracking Template to manage project expenses and on–going expenses for the Black Knight project which will align to the appropriate section of the contract for ease of research.
• Participated in 1st Mortgage/Home Equity/Wholesale Business Review Gap List Reviews.
• Participated in on-site meetings with Wolters Kluwer to view a product demo and understand the document process we will implement for the business.
• Performed a Status Gap List between Empower, LoanSphere SalesEdge®,andFiserv's UniFi ® PRO Loan Origination System.
• Provided knowledge-based support for the various departmental functions within the company, identifying that all MSP tools and system functionality could be optimized for loan processing efficiency and accuracy.

• Focused on identifying the most effective system to address regulatory and compliance deficiencies, elimination of manual processes through system solutions and elimination of disparate systems where possible.
• Completed the business plan for funding the LoanSphere MSPLoan Servicing System Implementation and it was passed in December 2014.
• Performed research on connection through Wolters Kluwer Expere® Document Servicesfor HELOCS and Identification of Base 1 content.
• Identified KPI’s to use for management of project implementation.
• Identified high-level implementation timeline for retail channel.
• Managed process to ensure Axis was in good standing as a vendor for Santander and Black Knight.
• Provided feedback on Work Stream structure.
• Submitted Black Knight Roles and Responsibilities Document in order to properly align team structure.
• Reviewed Document Inventory for field name mapping and program relevance.
• Provided the gaps and action items from three weeks of on-site meetings in Boston, MA, Providence, RI and Villanova, PA.
• Performed compare of Lead Statuses in Sales Edge and One.
• Offered to facilitate a Process Optimization meeting for Operations team.
• Participated in demo of HMDA Wiz and Wiz GeoCoder.
• Identified additional opportunities in the contract regarding e-learning and system access.
• Consulted on pricing for large complex gaps as identified by Black Knight.
• Created and submitted PowerCell Severity Levels Document and shared with Executive Team.
• Created self-tracking timesheet including travel expenses, which I submitted to the Executive Team to ensure I stayed within the contract budget.
• Created Black Knight Key Points Contract Synopsis for Executive Review.
• Participated in Mortgage and HELOC LOS Project Governance Meetings.
• Thoroughly reviewed Black Knight Gap List as well as Santander Gap List for variances.
• Created and provided a Functional Org Chart for the Black Knight Program effort.
• Participated and documented Black Knight and Santander kick-off meeting the week of July 25th. Provided synopsis of documents to Santander team to review in preparation for on-site Configuration Sessions.
• Provided Configuration Meeting notes to be memorialized on the Black Knight Share Point site.
• Received positive feedback from several team members who could not be present during the on-site meetings, and they were very appreciative of the detailed notes taken.
• Have provided one-on-one training and obtained access for different team members to use the SharePoint site.
• Provided supporting documentation as well as additional concerns from the HELOC team to the BKFS Configuration Team after first meeting in August.
• Submitted updates to Configuration Action Items to individual owners along with current statuses for ease of response.
• Distributed Enhanced Empower Portal Instructions including Tips for Password Resets.
• Continued participation in on-going working sessions for Configuration and have followed up with minutes from those meetings such as Roles Foundational Working Session – Home Equity Only - 8/10, AG03 and AG04 Working Session – 8/10, MI AG04 Working Session 8/10, MU01-MU06 Working Session – 8/11, Home Equity Roles, OM01 Organization Modeler, etc.
• Provided continuous follow up on Configuration Action Items List while researching detail to ensure the parties receive their specific items with the latest status.
• Completed the organization structure template including all branches and Template DD02 to meet configuration requirements.
• 2015 - Provided consulting services and documented the business plan to gain project approval from the Board of Directors for a corporate-wide multi-million dollar origination and servicing platform which was approved.
  2014 - Worked with Executive Management during name rebranding effort by providing on-site support for the Fiserv UniFi platform.

• Provided Business and IT support to Investor Accounting which included documenting Agile requirements for development of Test of Expected Cash, Test of Cash, and report balances for Net DLQ, NET, PPD, Curtailment, Net Curtailment Interest, PIF, etc.
• Addressed Year End questions and system options.
• Identified Interim Servicing Fields for CCAR reporting.
• Worked in tandem with a team from Spain.

• Provided guidance throughout review with Promontory for OCC Loss Mitigation Practice Review.
• Orchestrated team build-out and worked with the regulatory agency on site to ensure delivery of all appeal items through tools such as MSP, OCIE, and Image Express.
• Identified lost documents in storage due to acquisition of other company.

Provided expertise in the areas of mortgage servicing, sub-servicing, technology, contract review and negotiation, program and project management, business analysis, and support as Saxon moved from a servicing company to a sub-servicing company.

• Orchestrated the build out of the Enterprise Systems group which served as the liaison between employees, technology, and vendors. This group also documented business requirements and provided system support.**Instrumental in the contract review and negotiation of terms for the extension with Fiserv and the new contract with LPS on the MSP System.
• Aligned issue tracking for Enterprise Systems with IT on MAGIC in order to provide detailed stats and validation of improvements where needed.**Initiated documentation and project planning for Year End to provide a repeatable process.
• Elected to the Fiserv Advisory Board and appointed as Chairman of the Default Sub-Committees.**Saved Saxon $418,828 on a proactive loan purge, $400,000 in contract negotiations with LPS, and $187,500 on outsourcing which equated to over $1M in 2010.
• Achieved employee performance and customer service improvements through outsourcing mail room operations to Williams Lea, a Morgan Stanley preferred vendor within a 90 day period.**Served on the Operating Committee, Women's Leadership Committee, and Diversity Council which included speaking at LEAD Receptions.
• Elected to the Fiserv Advisory Board in 2008 and maintained position through 2010 which included planning 8 labs and 1 panel session for their User Conference. The labs tripled participation from previous conferences.**Successfully Completed the CIO Pathways Program in 2010.
• Received top commendations for new team in 2009 with 80% of staff receiving employee of the quarter, along with two employees of the year from a group of 25 people.
• Awarded Manager of the quarter in 2009.

Business Technology and Leadership Development offerred by the CIO Executive Council through Pathways.

• Phi Theta Cappa
• Deans List