Shawn Darling

Managed client relations, operations, and business development for this full-service janitorial & construction company serving retail, industrial, medical, and office markets reporting directly to the CEO

Key Achievements

• Transitioned the company from a regional player to having a national presence through the strategic development of new sales, marketing programs, and market analysis
• Created $18 million in new business opportunities within the first 10 months by strategically analyzing regions, demographics, market trends, future growth, and past failures to create new programs & products leading to new client growth
• Enhanced company’s reporting capabilities through the implementation of a new business intelligence system aimed at capturing customer feedback while monitoring employee performance to ensure customer satisfaction; provided data for dashboard reporting utilized during our quarterly business reviews
• Executed leadership coaching and operational management to reduce the turnover rate by 9%, increase productivity by 18%, and increase profit margins by 3%
• Effectively increased the organizations time management skills through the prioritization of goal setting, scheduling, delegation, strategic incentives, and communication

Responsible for new sales, account retention, and operational consulting for strategic national customers while increasing revenue and profitability for this global cleaning technologies producer serving the retail, industrial, medical, and office markets

Key Achievements

• Exceeded sales goals at a minimum of 10% year-over-year
• Assigned to retain and expand national strategic accounts; executed a $25 million dollar 3-year contract within the first year on account
• Developed a reporting system to utilize data analytics for the discovery of customer’s operational issues leading to a $2.5 million-dollar reduction in operational costs while providing a 14% increase in profit margin
• Created and implemented RFPs leading to a $6 million-dollar reduction in operational costs

Hired to manage the maintenance, renovation, and capital improvement projects. Shortly after being brought on promoted to investment manager

Key Achievements

• Diversified firm’s business strategy to offer residual income while producing average short term returns of 18%
• Performed market research, financial analysis, and due diligence reports for investment opportunities (residential, multi-family, & commercial) for review with executive team resulting in an $18 million dollar increase in the firm’s portfolio
• Prepared monthly investor reports which outlined current occupancy, ongoing capital improvements, and sales activity
• Managed consultants (planners, architects, engineers,) contractors, and various trades to ensure maintenance, capital improvements, and renovation projects were on schedule and within 10% of the budget

Reported to the Directors of Purchasing & Finance, provided purchasing and financial support for products and commodities

Key Achievements

• Conducted market analysis on products and suppliers to forecast pricing and supply trends
• Initiated RFPs aimed at promoting supplier competition and spend reduction
• Created visually impactful dashboards which were utilized in proposing new solutions to improve system efficiencies and reduce total expenses
• Successfully interpreted data in order to draw conclusions for managerial actions and strategies