SHANNON W. HALL

• Work with HR Operations to analyze, troubleshoot and resolve existing application issues.
• Use ServiceNow scripting to create UI policies, business rules and client scripts.
• Manage GHRO Technical Team On-Call program, providing customers with consistent and reliable support.
• Develop and test solutions throughout various environments including, Dev, QA, UAT and Production.
• Actively participate in daily Scrum and sprint planning, story review, and retrospective meetings.
• Evaluate and communicate the impact of change requests and stories on HR and shared technologies.
• Participate in design, code, and test reviews throughout product life cycle, acting as a technical consultant.
• Create ServiceNow reports and dashboards for tracking data integrity, incidents, knowledge and defects.
• Create forms, code snippets and content items in ServiceNow Platform.
• Drive results by working with teams to define requirements, fulfill requests and receive buy off from stakeholders.

• Utilized Visual Basic programming skills to create front end interface for Automated Build System.
• Used Microsoft SQL Server 2008 R2 and T-SQL to create queries and views for reporting needs.
• Created patching dashboard using HPOO, SQL and ASP.net.
• Utilized HP Operations Orchestration to develop flows to automate processes for the business.
• Used Visual Studio, Microsoft SSRS, Excel and SQL Server to create metric reporting for management.
• Troubleshoot server build issues using VMWare, complete missing installation pieces as needed.

• Managed 3rd party resources to ensure they were providing accurate "follow the sun" on-call procedures.
• Used Oracle SQL Developer and PL/SQL to create queries, stored procedures and scripts.
• Created and maintained technical documentation and database diagrams.
• Created execution scripts to help automate routine data extraction jobs.
• Provided production and business service and support using ITMS and ITIL practices.
• Installed, configured, provided ongoing technical maintenance and usage support, analyzed and solved technical problems in order to maintain reliability and business benefits.
• Provided operational and technical support to the business for Ford and third party LOB applications to ensure business benefits of applications continue to be achieved per key performance indicators.

• Created views and stored procedures to gather data from various engineering data sources.
• Programed XML generating tools using Visual Basic.net and Visual Studio.
• Used XSL, HTML and CSS coding to present information from XML generated files to users.
• Worked with various subject experts to understand business needs behind the metrics that are being programmed to ensure proper information is conveyed to the organization.

• Created, managed, designed, modeled and documented database systems for web applications.
• Install Microsoft SQL Server patches and monitor server performance and backups.
• Created DTS Packages to transform and import large quantities of data from external systems.
• Maintained online ticketing system by updating ASP.Net with C#, Classic ASP, SQL, CSS and HTML code.
• Created custom reports using Microsoft SQL Server, Crystal Reports, and T-SQL.
• Assisted Finance department with any General Ledger issues between software and SQL database.
• Supported and administered Patron Edge ticketing and Raisers Edge fundraising software.

• Migrated SQL Server 2000 databases from outdated database server to newly implemented server.
• Created and maintained technical documentation and database diagrams.
• Performed regular database back-up schedules and restores on servers.
• Supported Callipay, a product of Callitechnic programming with SQL, ASP, VBScript and HTML changes.
• Complete daily processes by updating various SQL Server Databases.

• Designed and created Microsoft SQL Database to store data populated by user from web applications.
• JavaScript, HTML, ASP and SQL Server Database used to write applications for the Body Centers web site.
• Use of Adobe Acrobat Distiller and Writer to convert files to .PDF
• Supported GM customer across multiple campuses to produce a web site containing more than 20,000 HTML documents for the Global Bill of Process Project.

Transition to Disney Leadership