Shane Paladin
Chief Revenue and Customer Officer
Mercer Island, WA
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Summary
Shane Paladin is a global executive whose career has spanned leadership roles in startups, mid-sized businesses, and Fortune 500 companies. He has worked throughout North America, Europe, and Asia, guiding teams and organizations through growth, transformation, and operational improvement. He is recognized for a leadership approach that centers on clear strategy, strong execution, and building value for both customers and businesses.
With over twenty years of experience, he has held various C-suite positions and served as an advisor to boards and private equity partners. He has contributed to the development and implementation of go-to-market strategies for a diverse range of companies, with a focus on supporting sustainable growth and achieving long-term results. His approach emphasizes teamwork, operational discipline, and a deep understanding of customer needs.
As Chief Customer and Revenue Officer (CRO) for Equinix, he leads Marketing, Sales, Customer Success, Channel, and Revenue Operations for a Fortune 500 company. In this position, He coordinates global teams to ensure alignment around business objectives, growth, and high standards of customer service. His role is focused on driving performance, fostering collaboration, and enabling the company to respond effectively to market opportunities.
Previously, he served as Chief Executive Officer of a technology company, where he led a global transformation that restored profitability and facilitated new market expansion. He led initiatives to update technology platforms, introduce new products, and pursue strategic acquisitions that enhanced the company’s capabilities and customer offerings. His focus on operational improvements and customer experience allowed the business to reinvest in growth and innovation.
Before his role as CEO, he served as President of Services at a large software firm, where he oversaw international teams and managed significant revenue streams. He guided the transition from traditional consulting to digital and cloud-based services, integrating legacy businesses and launching digital solutions for clients worldwide. His leadership enabled the organization to remain resilient and adaptable during periods of change.
He also has experience in high-growth startup environments, where he helped establish core teams and drive revenue growth. He began his career as a founding executive at a consulting firm, where he developed global service models and established key industry partnerships.
Shane Paladin’s approach to leadership is rooted in principles learned during his service in the U.S. Army, where he valued mission focus, accountability, and teamwork. He holds a master’s degree from the University of Oxford and graduated magna cum laude from Saint Leo University.
