Shane Urry

*Responsible for the Managed Care division of the company- 1 Contract negotiator, 3 National Hospital Sales Directors, 4 Managed Care Account Executives

*Prospect and negotiate large health plan contracts with National Health Insurance Companies, Workers Compensation Carriers and Pharmacy Benefit Management companies and Hospital Systems/GPOs.

*Personally, responsible for successful negotiations and contracts with over 100 commercial health plans, ACO's and Managed Medicaid Government health plans

*Successful negotiation and national contract implementation of the top 4 Insurance Carriers in Nation: United Healthcare, Cigna, Aetna and Anthem

*Directly responsible for growth and profitability of 3 Local Sales Offices- Team of 3 Assistant Branch Managers/46 Inside Sales Representatives/8 Customer Service Representatives/5 Marketing Assistants and 1 Administrative Assistant

*Manage $16,900,000 PC book of business within assigned branch with 92% customer retention

*Generated new business policy and premiums sales- 148% to Auto Plan, 124% to Home Plan, 168% to Life Plan in 2013, 145% to overall Plan 2012- 162% Branch Growth 2011-YTD- 2013 National Manager of the Year Award Winner

* Responsible for managing daily phone metrics and call routing- Inbound Calls, Talk time, Abandon Rates and Daily Service Levels. Manage Customer Retention and overall Customer Satisfaction of the Branch. Mentor Customer Service Staff in development of new processes to make more efficient in overall performance of each Service Representative. Increased overall branch score to 97% satisfaction (+8 increase over prior year).

*Team Leader and was part of successful implementation of Lean Management/Model Experience at Branch and National Level roll out

*Created and developed a follow up Standard Operating Procedure which was successfully rolled out to National Sales Force promoting sales rep effectiveness and improving overall sales rep efficiencies

*9 New Group Savings Plus/Affinity Branch accounts written in 2013, Developed 8 Auto Dealer Partnerships created to help drive sales results 12 New GSP/Affinity Branch accounts written in 2012

*4 Time Life LampLighter Award Winner/ 2013 Legends of Life Qualifier/2013 Life Masters winner

*Collaborate with Recruiting to select, coach and develop a sales and service team to meet/exceed their goals. Mentor new Sales Reps and Service Staff in development of Marketing plans and importance of business planning and goal setting

*Partners collaboratively with local sales support, training, quality assurance, systems, and administrative departments to drive business results.

*Manage acquisition, budget and service cost for Branch assignments

* Direct responsibility for the Sales, Customer Experience and overall Production of 8 sales teams encompassing 8 Sales Supervisors and 125 Licensed Inbound/Outbound Sales Representatives within the Direct Response Center

* Mentored Assisted Sales Supervisor's in coaching, motivating and development of successful sales teams

* Managed Work Force Management group and all processes related to call volume, call routing forecasting, close rates and service levels

* 106% to Sales Plan 2010, 115% to Sales Plan 2011

* Responsible for the Recruiting of all new Inside Sales Representative's, Team Lead's and Supervisor's for the Phoenix DRC site

* Manage Recognition Committee for the Phoenix Sales Operation with an annual budget over $100,000 (Daily, Monthly Quarterly Awards and Recognition)

* Creation and Development of Sales Coach to increase sales and overall production and assist with coaching, development and mentoring of low producing sales representatives

* Successfully develop and implement Work from Home Program for well-established Inside Sales Reps

* Created the Pay It Forward Committee to help promote a positive working atmosphere and recognize selfless service within the DRC

* Other Responsibilities include: Work from Home, Reliability Policy, Work Force Management and Development of Standard Audit Program, Affinity Relations

* Responsible for Sales Growth and Production of 5 Sales Managers encompassing 47 Sales Agents in Arizona New Mexico Territory

* Created, developed and managed team of 17 Small Group Business Sales Representatives responsible for calling on small groups 2-24 lives in Western United States territory

* Training of staff and agents in Underwriting Guidelines, Product Development and Sales Strategies

* Responsible for managing inbound call routing, call metrics and service level for the sales center

* Development of Business Plans and Marketing Strategies for Agents

* 103% to Sales Plan in 2006, 133% to Sales Plan in 2007, 113% to plan in 2008, 118% to Sales Plan 2009

* Top 3 Sales Manager for 2007, 2009-President's Circle Award Winner

* Responsible for growth and profitability for distribution channel by recruiting, hiring and maintaining quality agents

*Collaborate with assigned Director of State Operation to maintain profitability for both Arizona and New Mexico markets

* Actively market and promote MetLife Group Auto Home program to Employer Groups Associations and assist in developing marketing plans to promote benefit to employees and association membership

* Work Directly with Corporate Affinity Marketing to design and develop effective marketing to increase account retention and effectively grow territory

* Reduced overall loss ratio in territory to 69% in 2007- 25% reduction from 2006

* Member Agent Advisory Panel

Arizona State University

January 1996- December 1999

• Bachelor of Sciences Degree- Business Administration
• 3.5 GPA