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Scott Sasser

Scott Sasser

Director, Customer Success - Retention

Charleston, SC
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Summary

SENIOR LEADERSHIP

BUSINESS OPERATIONS / CUSTOMER RETENTION / ORDER TO CASH

A results-oriented, transformational leader with a strong track record of performance across a broad spectrum of industries while routinely turning tremendous challenges into exceptional results. Keys to success: customer focus, leadership capability, culture of personal & team accountability, clear articulation of vision/mission/objectives, relentless pursuit of optimal efficiency, and ruthless focus on quality of results. Proven areas of expertise include:

  • Finance & Revenue Operations
  • Contract Review & Negotiation
  • Systems & Technology Implementations
  • Change, Relationship & Project Management
  • Process Design & Productivity Improvement
  • Call Center & Workforce Management
  • Revenue Forecasting & Analysis
  • Mergers, Acquisitions & Integrations

Experience

2018 Feb - Present
Director, Customer Success - Retention
Blackbaud / Charleston, SC

Global accountability for the strategy and execution of Blackbaud’s recurring revenue goals to ensure the highest possible gross and net retention. Responsible for maximizing customer lifetime by increasing renewals and reducing churn on $300M in annual revenue.

2013 Aug - 2018 Jan
Director, Finance Order to Cash
Blackbaud / Charleston, SC

Ownership of back office Finance operations including order processing, provisioning, billing, dispute resolution, renewal operations and customer master data.

2010 Jan - 2013 Jul
Director, Customer Care Operations
Avaya / Oklahoma City, OK
General Manager providing full facility operations and workforce management for Avaya’s US Customer Care Center with ownership of the Order to Cash cycle (order entry, billing, renewals, and collections).Direct organization transacted $2.7B in revenue and cash annually and serves as an inbound/outbound call center supported by a represented workforce (Union). Accountable for a 225-person organization with a $22M budget.
2008 Dec - 2010 Jan
Global Process Director - Order to Cash
Hyatt Hotels - Financial Shared Services / Oklahoma City, OK

Provided strategic global ownership for the credit, billing, collections, and treasury processes. Championed business process improvement, process re-engineering, and best practices initiatives at the hotels, global service centers, and BPO while transitioning Hyatt's North American hotels to a shared services model.Accountable for team of 100 direct and 3rd party associates.

Education

Florida State University
BA, International Affairs
Keller Graduate School of Management
MBA, Finance
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