Ronald Kush

Job Duties- Project Assignment - Project management responsible for leading enterprise-wide regulatory compliance activities, policy updates, procedure updates and project manager direction.

Job Skills- Risk identification and remediation activity, Regulatory Relations coordination. Veteran career transition guidance

Built global call center service I.T. security delivery teams operations and global workforce management;Led projects for cost efficiency, service level quantifiers and results; Established KPI’s and service level targets; Partnered in global P&L oversight, budgeting and revenue forecasting including analytics;Reviewed and managed to margin, EBITDA and workforce management initiatives in conjunction with finance and sales solution teams; Responsible for key transformation initiatives, oversight and target creation of Operations, Leadership, Risk Mitigation, Regulatory and Compliance initiatives,and volume forecasting, HR staffing and quality operations for global call centers; Site director leadership, initiating key strategic improvement projects; Headed all call center teams in Canada, US, Mexico and India supporting to domestic and foreign clients including: Financial services, healthcare. ServiceNow.

Job Skills- Excellent management, organizational, interpersonal, communication, technical, administrative and operational skills; Able to strategically plan, multi-task, work individually or in a collaborative team; Guiding, motivating and directional skills

Constructed operational planning for call center associates – reimbursement/patient support services and patient assistance programs; Liaison between company and clients; Develop plan of action to develop, train, monitor, assess and identify and developprocesses and program; Pharmaceutical Program operations management; HR staffing and recruitment;Organized Training / Mentoring to include translating organizational strategies into team goals, leading training sessions and mentoring program managers;Assist with marketing and Business Development and plans to facilitate growth. Facilitated business strategic decisions; Business unit strategies development collaborative efforts with multiple teams/ stakeholders including information technology; Operations process improvement design, documentation, process mapping, workflows and key process flows, identifying key risk, motive and standard of work delivery engineering; Financial Accountability to include managing budget and expenses; participated in budget development strategies;Created cost benefits analysis, data analysis, executive business reviews and decision matrix presentations; Guided Operations, Leadership, Risk Mitigation, Regulatory and Compliance initiatives; Quality and Compliance to include explaining to clients how we ensure and track quality

Job Skills- Knowledge of applicable technologies, laws, regulations and industry best practices and diverse business functions and principles; excellent analytical skills and comprehension; excellent decision making skills, strategy leadership.

Held leadership roles with two subsidiaries of HCA (Hospital Corporation of America). Both Parallon post acquisition and The Outsource Group Pre-acquisition.Handled program/ call center operations; lowering attrition, improving process efficiencies, establish profitability measurements, minimize losses and decrease costs and increase revenue; Implement and streamline new programs through communication with HR, IT, HIPAA risk and regulatory business units and Shared Support through analytics. Directed day to day program operations (team size in excess of 75 associates & 5 managers and 1 Sr Manager) with a focus on client profitability and metrics driven performance measurement. Implemented and designed operational performance reporting. Delivered C-level presentation of results.

Job Skills- Strategic planning and goal setting and process implementation

Led new site growth in the Caribbean. (Barbados)– Assisted in efforts resulting in growth from 85 employees to 1350 employees/ 45 managers and 6 senior managers;Training, Coaching and Performance Management; HR initiatives, diverse offshore product lines and vendor management directives; Expanded service lines to business processing outsourcing products for Customer Relationship Management, Financial Services, Fraud Banking Operations Management, Healthcare and Legal product lines; Workflow, risk mitigation and compliance processes including mapping/direction of Project management initiatives for global call center operations. I assisted with P&L, Budgeting and Revenue forecasting; Risk Management- Fraud / Financial Crime Loss process operations and redesign initiatives.

Job Skills- Excellent customer service and care skills; Strategic and Vendor management skills; Escalation and handling of issue resolutions, excellent project and planning management skills. Virtual global leadership.