Robert Finch

* Delivered impactful ERP support, enhancing and supporting operations across core business modules including Manufacturing, Accounting, Finance, Customer Service, Purchasing.

* Performed root cause analysis and problem management for ERP systems, enhancing operational efficiency and reliability.

* Engaged with stakeholders to gather requirements for internal analysis and action, collaborating with solution providers as needed, resulting in successful fulfillment supporting business operations.

* Engaged with User Acceptance Testing (UAT), collaborating with stakeholders enroute to acceptance approval and delivery.

* Managed ticket/case incident reporting and requests, prioritizing to ensure timely resolution.

* Developed documentation to support analysis, reporting, and business process procedures, improving operational and organizational efficiency.

* Utilized query and built-in development tools to create reports, customize screens, implement landing pages, and build KPI dashboards for process optimization and analysis.

* Designed import/export templates for data loads and extractions

* Implemented workflows and alerts to communicate on conditional statuses for action.

* Administered user setup, applying function and field-level security controls.

Achievements

Instrumental in ERP 'Go-Live' implementation successfully migrating data from legacy system. Led data mapping and response with imports, responsible with data integrity ensuring a smooth and efficient transition. Project lead role with Mobile Automation. Key contributor with transition from legacy CRM to Salesforce CRM performing administrator tasks and conducting end-user training in part with build.

* Delivered ERP support for core business modules including CRM, SCM, Finance, Accounting, Engineering, and Service and Repair, representing the solutions provider for multiple companies across various industries.

* Delivered comprehensive support, troubleshooting and root cause analysis for customer-reported incidents, ensuring prompt resolution and satisfaction.

* Liaised with customers to ensure the accurate and complete delivery of key documentation to support cases.

* Conducted business process steps and environment analysis in attempt to replicate reported issue.

* Collaborated with internal development and support groups for necessary action with patch deliveries, enhancement requests, reported issues and inquiries.

Change Management / Basis Support

* Initiated CAB (Change Advisory Board) meeting and discussion amongst business units, facilitating action on transports to be deployed.

* Reviewed and monitored workflow of work orders/transports with EOD reporting for status.

* Performed STMS transport management responsible for delivery. Role and User maintenance.

* Performed role with internal IT audit reporting for SOX compliance. Security reporting SUIM, sensitive transactions/authorization object, Segregation of Duties (SoD).

EDI Analyst

* Performed review and analysis of rejected transactions via Document flow and IDOC analysis.

* Facilitated corrective action for exception reporting with follow-up action reprocessing.

* Communicated with business partners and stakeholders on specifications, requested changes with partner setup to be implemented.

* Delivered comprehensive technical and functional support for ERP and related systems.

* Conducted detailed root cause analysis, liaising with business groups and vendor application support.

* Managed role and user maintenance, conducted authorization check analysis, and implemented and supported ERP and AS400 security and authorizations.

* Conducted application pilot testing, promoting changes to production and supporting environments. Performed environment copies.

* Performed ERP and AS400 system installs/upgrades including version and patch level.

* Collaborated with third party vendors responsible for product and operations support.

* Implemented and monitored EDI systems, facilitating effective correspondence with business partners and stakeholders regarding specifications, testing, results, and analysis.

Achievements

Key role with Movex ERP in support of ‘Go-Live’ and Service Pack upgrade (SP16) implementations. Performed review and follow-up with business groups on processes for corrective action while ensuring existing operations unaffected. Served as technical lead in implementation and support of High Availability project in coordination with IBM and Vision Solutions. Key responsible for aggressive EDI rollout. Reporting development including year-end tax reporting. SAP implementation assisted system migration Movex/Lawson M3 ---> SAP ECC 6.0 responsible for delivery of ‘Open’ transactions from Movex (Lawson M3).