Richard S. Szilagyi

(Contract)

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Manage and support 16 workstations, including Windows patching, software updates, and hardware troubleshooting. Maintained reliable network connectivity across LAN, private Wi-Fi, and guest Wi-Fi environments.

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Administered key operations platforms including HubSpot CRM, ABC Financial, and Adobe Photoshop.

Supported health club-specific systems such as POS terminals, member check-in hardware, access control systems, network printers, and digital displays.

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Partnered with staff and vendors to resolve issues quickly, minimize downtime, and ensure smooth daily operations.

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Leveraged subject matter expertise to design and implement automation solutions for operational challenges.

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Assisted in developing proprietary tools to automate daily system maintenance, improving efficiency and reducing downtime.

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Collaborated with cross-functional teams to ensure operational integrity and data availability.

Subject matter expertise to drive automation solutions for operational problems. Assisted in creating proprietary tooling to automate daily system maintenance.

Responsible for system maintenance. Ran daily environmental restarts and reboots.
Upgraded system to the latest RHEL, SUN and AIX versions (patching firmware). Used tools like Humio, Icigna and Grafana.
Managed and optimized disk space volume. Created and maintained documentation for Support Specialists.

Responsible for logging into systems and following runbooks. Completed other troubleshooting procedures.
Researched system logs and used dashboards to help diagnose issues.

Answered phone calls. Responded to trouble tickets and problematic issues.
Provided basic help desk support for internal customers. Customers included programmers, database administrators, infrastructure and hardware teams.

Maintained enterprise systems, performing daily environment restarts, reboots, and upgrades.

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Upgraded RHEL, SUN, and AIX systems, including patching firmware.

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Monitored and optimized disk space and system performance using Humio, Icigna, and Grafana.

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Created and maintained technical documentation to support Level I and II support teams.

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Troubleshot system issues using runbooks, dashboards, and system logs.

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Assisted in diagnosing and resolving technical incidents, minimizing downtime.

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Collaborated with IT teams to ensure system reliability and performance.

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Provided help desk support for internal users, including programmers, DBAs, and infrastructure teams.

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Responded to trouble tickets and resolved technical issues in a timely manner.

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Logged system activity and escalated complex issues to Level II support.