Renee Ellis

• Oversaw daily store operations including P L analysis and execution and shrink control.

• Decrease shrink by 1%

• Increased sales by 8% with annual sales of over $28 million

• Increase customer satisfaction by 25%

• Increase UPT by 1

• Increased ADS by $6.00

• Decreased personnel cost by 2% to be below company expectations of 13%

• Oversaw the successful implementation of new store alignment

• Oversaw over 300+ Associates and 27 Management Associates.

Oversaw the largest Forever 21 in the organization. Responsible for over $40 million annually in sales and overseeing over 300+ Sales Associates and 27 Managers. Increased sales by 8% in less than 6 months and increased Customer Satisfaction scores from 61 to 92.

Worked in a variety of positions, culminating in a General Manager position overseeing multiply retail store, and finally Store Manager in Las Vegas, overseeing over 42 million a year in annual sales.

• Oversaw daily store operations, including P L analysis and execution, shrink control, customer service and inventory controls.

• Employee Reviews, hiring and mentoring

• Increased annual sales by 2%

• Increased Associate Satisfaction ratings by 5%, and Customer Satisfaction ratings by 10%

Oversaw a Neighborhood Market, Learned a lot about a different side of retail.

• Oversaw daily store operations, including P L analysis and execution, shrink control, customer service and inventory controls.

• Oversaw a Management and Sales Team comprised of 200+ Associates with annual sales of over $42 million dollars.

• Decreased inventory of $13 million to $11 million in 3 months while showing an increase in sales of 4%.

• Customer and Associate Satisfaction ratings increased annually by 3%.

• Ensured expenses direct and indirect were in line with corporate goals, reduced expenses by 5% annually while still exceeding customer expectations.

• Exceptional people skills that have resulted in positive mentoring relationships with employees, vendors and senior leadership.

• Extensive experience in retail promotional planning with vendors, guest appearances and educational events for customers to better understand the products they were purchasing.

• Oversaw the successful opening of Coach, Vera Bradley and Dooney Burke and Philosophy shops within the Main Store.

• Received one Excellence Award for inventory management and sales increases.

• Directed and oversaw Multi-Unit retail and food facilities, including a Main Store, Shoppettes, Furniture Stores, Starbucks, Popeyes and Burger Kings.

• Oversaw a Management and Sales Team of over 300+ Associates, with annual sales of over $45 million dollars.

• Oversaw the renovation of the Main Store that resulted in a positive sales gain of over 12% and a decrease in inventory of over $1.5 million.

• Implemented new Loss prevention digital system which resulted in a 3% decrease in employee and customer theft.

• Opened the first Licensed Starbuck at Ft. Irwin CA with great success and exceeded first year projections.

• Mentored and trained managers which resulted in the promotion of 4 managers to more senior positions and 2 associates into management positions.

• Completed General Manager Certification

• Received two Excellence Awards and one Commanders Awards based on exceptional sales and customer service results.

• Analyzed facility sales, inventory and PL reports to pinpoint stores not meeting goals and make those facilities profitable.

• Directed planning and execution of all Regional and Corporate financial, inventory and marketing programs that led to exceeding annual goals and winning awards.

• Completed the opening and renovation of 5 new retail facilities.

• Worked with Real Estate and local General Managers to assist with the opening/renovation of new retail stores.

• Oversaw the successful opening of Los Angles Main Store, Los Angles AFB.

• Received a Superior Accomplishment Award for great work done on behalf of Western Region.

• Oversaw Softlines Inventory within Western Region, transferred and adjusted stores Softlines inventory to ensure a successful Fashion Season.

• Oversaw the research, development and implementation of a new Softlines fixture program for Western Region that was eventually rolled out across all Regions within the Army Air Force Exchange Service.

• Worked with Sales Directorate and Marketing on Visual Merchandising and the execution of Fashion marketing within all Western Region Main Stores

• Received an Excellence Award for Softlines fixture program.

• Researched and developed Self Check and Electronic Shelf labels.

• Created requirements and worked with stores in the field to develop programs that would enhance store operations

• Assisted in the research, development and roll out of the KRONOS program for AAFES.

• Received an Excellence Award for the development of and roll out of KRONOS.

• Oversaw all retail for AAFES

• Worked with Command and military contractor Raytheon to ensure military and civilian components on the island to ensure exceptional retail support form AAFES

• Assisted in the decrease of inventory, while maintaining sales at Johnston Atoll in anticipation of the closure of the island in the next 2 years.

• Oversaw daily store operations, including P L analysis and execution, shrink control, customer service and inventory controls.

• Assisted with the opening of the largest Army and Air Force Exchange Main Store (at that time) in Wurzburg, Germany

• Oversaw the Hardlines Areas and increased sales in those areas by 13% annually after the opening of the new store.

• Worked within the community as a volunteer (Member of the Officers and Wives Club) to create more a positive image of the Army and Air Force Exchange Service.

• Completed the Advanced Financial Management course and subsequently taught some future courses for Corporate University, Army and Air Force Exchange Service.

• Received an Excellence Award for assisting in the successful opening of the new Main Store.

• Oversaw the Hardlines Areas of the Main Store

• Received and executed training on product knowledge, financial management, and inventory.

• Assisted with the successful rollout of ASAP (Store Managed sales and inventory tracking) at the Main Store.

• Continued Sales Area Manger training and completed the Sales Area Manager Program.

• Member of the "Wild Ducks". This was a working group of "out of the box" thinking managers to review, develop present new ideas and programs to the AAFES Command and Senior Leadership.

• Hired by AAFES prior to graduation from college into the College Trainee Program.

• Trained and learned AAFES corporate culture, financial management, marketing and customer service.

• Assisted with the opening the new store at Andrews

• Completed College Trainee Program

• Served as Temporary Sales Area Manger, Bolling AFB, during 4th quarter of 1995 through June 1996 due to the loss of a Sales Area Manger

• Received a Customer Service Award based on positive customer reviews and assisting with the opening of the Main Store.

B.A. Political Science West Virginia University, 1994