Rebecca Barraclough

Rebecca Barraclough is a seasoned Project & Change Manager and Training Specialist with more than 12 years of experience leading program management and enterprise learning initiatives. She has successfully delivered multi-million-dollar programs, improved operational processes, scaled onboarding efforts, and supported organizational development within complex, matrixed organizations. Her expertise includes post-merger integrations, organizational alignment, and knowledge management, all of which help increase user adoption and reduce disruption. Throughout her career, she has also focused on hiring, managing, and mentoring teams to strengthen performance and achieve measurable results.

Her professional strengths include project and change management as well as learning and development. As a freelance professional, she provides organizations with project planning and scheduling support, applying proven methods to improve timelines, coordination, and delivery outcomes. She works directly with clients to identify needs, present effective solutions, and create opportunities for business growth. She also develops instructional materials, standard operating procedures, and quick guides to drive platform adoption and knowledge retention, using TalentLMS for e-learning delivery and tracking.

Her career began in 2012 as a Product Associate at the Educational Testing Service (ETS), where she delivered onboarding and policy training to customer service teams using Blackboard. She migrated more than 150 documents across internal databases, corrected discrepancies to ensure data integrity, and authored SOPs, communication templates, and process maps to standardize practices and enhance cross-functional collaboration. Her strong performance earned her a promotion to Product Manager, where she designed and facilitated training for more than 60 customer service staff members. She developed job aids, knowledge bases, and quick-reference guides while applying Six Sigma methods to identify workflow inefficiencies and implement improvements that increased team consistency and customer satisfaction. Among her notable achievements was the creation of a self-service rescheduling system that reduced service workload by 25% in Q1. For these efforts, she received the 2014 Presidential Award for nationwide improvements to test center seat capacity management.

In 2018, she joined US HealthConnect Inc. as Program Manager and was later promoted to Program Director. She managed the whole project lifecycle for multi-million-dollar CME programs, generating $12 million in revenue while ensuring on-time and on-budget delivery. She implemented enterprise tools, optimized content management systems, and developed SOPs, onboarding materials, and training documentation that reduced turnaround time by 30%. She eventually became Program Director of the Global Learning Collaborative, where she oversaw $15 million in annual revenue for oncology education initiatives and created blended learning programs to support onboarding and system adoption.

She earned a Bachelor of Science in Biology from Millersville University and completed courses in instructional design, adult learning, and eLearning development. She is also a Certified Scrum Master and a Certified Six Sigma Green Belt. Beyond her professional accomplishments, she volunteers with Samaritan’s Purse Operation, Worthwhile Thrift, and Vita Service Education, offering support to children, women, and incarcerated individuals as they prepare for new opportunities.

Rebecca Barraclough continues to apply her knowledge, leadership, and dedication to both her professional career and volunteer work, making a meaningful and lasting impact in every role she undertakes.