Ravi Harrichand

• Spearheaded the Focus 400 initiative, working closely with the bottom 400 stores in the country to design standardized processes to improve sales and customer satisfaction.

◦ Successfully facilitated a turnaround in sales, taking the bottom 400 stores from -15% to +5% in sales growth within six weeks.

• Played a key role in enabling the company to exceed Q4 EBITDA target of $200M over the holiday period, implementing strong selling processes across all stores and driving accountability.

• Managed 1,549 stores across the US and Puerto Rico, supervising four Area Directors, 32 Regional Directors, 147 Market Managers, and more than 7,000 team members; directly reporting to the company's CEO.

◦ Additionally, managed 439 wireless locations, 5 Regional Wireless Directors, 35 Wireless Mobility Managers, and 200 Dealer Agents.

• Oversaw full profit and loss (PL) and operational responsibility for all stores, including sales, expenses, earnings before interest, tax, depreciation and amortization (EBITDA), and other key performance indicators (KPI) and metrics.

• Implemented a nationwide focus on consistency and quality, ensuring all stores across the country were accountable for 100% execution of corporate standards and expectations.

• Championed improvement initiatives across the region, including establishing standard structures for the stores, facilitating 10% growth in sales and enabling the area to become the #1 in the company.

• Directed an area of more than 450 stores, from Maine to the Carolinas, managing 8 regional Directors, 30 market managers, and more than 2,000 team members.

• Oversaw direct profit and loss (PL) and operational responsibility for a high-profile market worth more than $200M, leading partnerships and the formation of strategic alliances to expand services.

◦ Successfully spearheaded the launch of new store concepts during tenure, in addition to leveraging market trends to optimize product offering and inventory levels.

• Led hiring and staffing efforts for the area, directly overseeing the hiring and onboarding of seven regional directors, promoting a culture of operational excellence and strong communication.

• Championed initiatives that increased revenues by more than 5%, enabling the region to generate the highest sales volume in the country in 2014; maintained shrink of 1%.

• Successfully launched 50 new proof of concept stores in the New York Metro area, incorporating more high-end fixtures and luxury ambience designed to generate enhance customer satisfaction.

• Spearheaded the launch of 90 wireless phone repair locations, resulting in an additional $3M in annual sales generating $2.7M in gross profit.

• Led a team of 11 District Managers and more than 1,250 sales professionals across 210 locations, overseeing profit and loss (PL) responsibility for $220M in annual top-line sales.

• Oversaw wireless mobility functionality with all four wireless carriers, including Sprint, Verizon, ATT, and T-Mobile, significantly increasing new Gross Ads and customer upgrades.

◦ Successfully exceed mobility sales targets through providing training and mentorship for mobility teams on wireless conversion.

• Monitored the internal POS replenishment and inventory tracking system, enhancing stock levels to facilitate maximization of sales growth.

• Oversaw responsibility for the district's profit and loss (PL), generating more than $40M in sales annually, successfully increasing sales volume by 5% while maintaining minimal shrink at 0.8%.

• Managed 23 stores, supervising more than 180 retail sales professionals in the day-to-day operations of the locations; ranked top district in sales growth, leadership, and customer satisfaction.

• Developed and implemented comprehensive training programs for new hires, in addition to working closely with underperforming stores to drive improvements to company standards.

• Spearheaded the development of several managers, improving bench strength at the district level.

• Successfully established the New York Metro market as the #1 region for revenue growth during tenure, delivering 6% YOY sales growth and reducing shrink below 2%.

• Championed enhanced customer service experiences across all stores, acquiring the #1 ranking in the region for customer satisfaction by exceeding customer service metrics by 7% annually.

• Oversaw an area encompassing 21 retail locations across the metro New York market, managing a staff of 445 professionals including upper management, service specialist, and pharmacologists.

• Architected and implemented a comprehensive profit and loss training curriculum for store managers, developing stronger financial education across key decision makers within the stores.

• Developed, implemented, managing execution of a thorough workflow process for the pharmacy team.

Circle of Excellence Award (2013 2014)

• District Manager of the Year

• Winner of 10+ Incentive Trips

General Wireless Operations (RadioShack)

Professional Development Affiliations

Dale Carnegie Leadership Training Program

Corporate Training Initiatives:

Zenger-Frontline Leadership

• Investigation and Interpretation

• Customer Service Enhancement

Critical Thinking: Coaching and Training on Retail Safety

Children's Miracle Network - Participated in Fundraising Initiatives

Bachelor's Degree, Business Management: University of Guyana - Guyana, SA

District Manager of the Year (2011 2012)