Rajeev Muppal

Client Onboarding and Customer Screening

Managing $3M+ budget and day-to-day client onboarding and customer screening functions with 42+ staff, inclusive of continuous improvement initiatives, risk management, with deal size averaging $10MM+

Key Accomplishments:

• Actively leading projects to integrate rule based workflow tool for client onboarding, and merger of CIT and One West Bank onboarding teams

• Developed KPI and KRI to ensure transparency in metrics reporting and gain visibility into aged requests that warrant further escalation

• Led initiatives to improve business engagement, workflow remodeling, and capacity planning that resulted in reduction of onboarding cycle-time by 20-30%

• Created process and procedures to offboard stale prospects and terminated relationships to mitigate risk and improve system efficiency

• Founded control process to ensure procedures were reviewed quarterly with change tracking to keep documents current

• Instituted quality control unit internal to team to perform checks that led to error reduction rate of 30%

• Developed an esclation framework to ensure transparency and timely resolution of negative news alerts

launch in LATAM markets in collaboration with operations, technology teams, legal, and compliance