PHANEL PETIT

Implemented the new and now leading the new IT Project Management Office (PMO). Manage all agency IT projects, and report directly to the Director of Administrative Services. Lead all employees and merit/contract staff assigned to the Project Management Office. Develop and drive project management policies and standards for agency programs and projects. Develop project planning documentation to specifically address goals, strategy, dependencies, staff resources, scheduling, and identification of risks, contingency plans, and security requirements. Identify and schedule project deliverables, milestones and required tasks. Perform cross-functional project management and business process support and coordination. Perform project portfolio management, integrating financial controls across the project portfolio lifecycle to gauge the impact of initiatives across all domains. Integrate the project portfolio with the associated resources and skillsets/capabilities, to automate key business processes. Communicate metrics and evaluate performance and cost. Build multi-year transformation roadmaps to provide visibility across proposed initiatives and projects. Aggregate project financials with associated applications and programs to accurately gauge cost of ownership. Standardizing performance metrics and automate reporting to track project health. Track actual costs, capture forecasts and derive variance metrics. Identify poor performing projects and take action to reallocate/rebalance funds and resources to improve project performance. Measure results and drive accountability. Perform Lead role for Project Management Office, working with assigned staff to coordinate work efforts, make assignments, prepare project/work plans, monitor work progress/quality, prepare progress reports, resolve conflicts, provide input for performance evaluations, recommend approval of leave time usage, mentor and train. Also serve as the lead BA and Testing Supervisor managing all the BA's who are part of the PMO and all testers.

Lead staff in the maintenance and training of the Netsmart AVATAR computer software system for client medical records and information. Apply structured analysis, methodologies and design principles for the developmental and/or implementation of components in the AVATAR system. Design, implement and monitor the testing process for the AVATAR system, and also perform system testing functions. Provide technical assistance/ instructions to users of AVATAR computer software. Coordinate and assist in project related audits. Create, conduct and maintain training and support materials for utilization of the AVATAR software. Compile data and prepare reports as requested. Implement a standardized process for requirement gathering and bug reporting. Create production error template, requirement analysis template and documentation template coupled with the established process and workflow designed and implemented in SharePoint in order to improve delivery, and customer service satisfaction. Review current business processes, conduct analysis and modify the system in order to improve and streamline the business process. Conduct research and extensive analysis on HL7 universal electronic record exchange between the healthcare facility and pharmacy to implement a comprehensive prescribing / ordering system RX Connect. Implement a support ticket management system for the tracking and management of system issues.

Florida Water Management District

Coordinated and managed activities related to the deployment, configuration and usage of the systems. Provided management and oversight of multiple applications and systems projects. Managed consultants, contractors, developers and systems admins throughout the life cycle of the project. Wrote Request for Proposals (RFPs) and requirements. Performed professional, independent work providing research, analysis and advice to management on operational systems or organizational processes designed to improve the conduct of business. Gathered and organized information on problems and procedures. Conducted analysis and modified business process, applications and systems configurations. Reviewed and analyzed forms, reports and performance indicators. Identified quality problems (errors) and recommend solutions or improvements. Consulted with management to ensure agreement on system and process principles. Developed and maintained appropriate documentation. Designed, evaluated, recommended, and approved changes of forms and reports. Recommended expansion or modification of systems to serve new purposes and improve work flow. Coordinated and link the processes or systems within the organization to increase compatibility so information can be shared. Documented findings of study and prepare recommendations for implementation of new systems, procedures, and organizational changes. Conferred with stakeholders and users to ensure successful functioning of new systems and procedures. Planned study of work problems and procedures, such as organizational change, Rule changes, communications, information flow, integrated production methods, inventory control, or cost analysis that are systems related. Prepared user manuals, training videos and trained workers in use of new features, reports, procedures and equipment, according to organizational policy. Created and implemented a Signature Service Level Agreement (SLA) in order to streamline the technical support process, also implemented a Standard Operating Procedures (SOPs) for the Information Technology Bureau Support Team. Conducted research on software life cycle and implemented an agile lifecycle that worked for the organization.

Aviation Maintenance Management Software (Repair and Overhaul)

Oversee the maintenance, support, and upgrade of existing software applications and systems; coordinate and communicate upgrades, enhancements and changes to our airlines customers. Serve as lead on multiple million dollar projects to include new features and programs requested by the airlines. Manage software improvements for various airlines customers, including modifications, project recommendations, cost benefit analysis, RFPs, software configuration, implementation/re-implementation, and collaboration in the testing of configurations. Act as a liaison between both the Software Development Department and the Customers. Identify, research, and resolve technical problems with the software (software bugs). Respond to telephone calls, email and personnel requests for technical support. Tracks and monitors issues with the software to ensure a timely resolution for the customers. Assist in the development of documentation, conduct training, and software testing. Work both independently and in group setting in order to meet confined deadlines. Conducted all of the above with general functional knowledge in the following aviation maintenance areas: Finance, Aircraft engineering, Fleet Management, Resource Management, Inventory Management, and Airline Maintenance.

Disadvantaged Business Enterprise (DBE) Coordinator

County of Volusia - Daytona Beach International Airport.

Airport Operations entail a number of tasks. My job was to monitor and assist in the coordination of functional areas such as the terminal / airside, airfield, and ground transportation. Responded to aircraft emergency and coordinated between various departments, monitored departures and arrivals, maintained the wildlife program by dispersing and tracking wildlife on the airfield, performed runway and navigation lighting inspection. Issued Notice to Airmen (NOTAM). As the airport Disadvantaged Business Enterprise (DBE) Coordinator my job was to certify, to assist and consult disadvantaged businesses and to provide directions on how to do business through the Federal DBE Program. Created and implemented the airport DBE program. I also wrote DBE reports and calculated the goals required for submission to the Federal Aviation Administration (FAA). I was tasked with improving and implementing a number of systems for the Airport Operations. I designed and implemented several computer database systems that are being utilized by the airport: Transportation Security Administration (TSA) Threat Analysis database, Airport key database, Training database, and I have also designed and implemented an airfield driving simulator built from scratch based on specifications provided by the FAA.

Lead, coach and mentor a staff of 20 employees. Managed the entire store operation. Ensuring customer satisfaction, supervising and training staff members, ordering merchandises, controlling inventory, analyzing shift sales, assisting vendors/suppliers, scheduling employees, doing payroll, processing invoices, running registers, performing routine maintenance and repair to equipment and gas dispensers. Leading the marketing campaign for the store by updating merchandise prices, posting new signage to reflect monthly promotions and sales opportunities, and changing the prices on signs and billboards. Implemented a computer generated task lists and a schedule database systems.

Performed inspection, overhaul, repair on aircraft fire extinguishers and oxygen supply; returned extinguishers to service in accordance with Federal Aviation Administration regulations. Completed FAA paperwork and performed data entry.

Provided detailed information and services to incoming students, processed and issued parking decals. Attended meetings, collected information and prepare reports. Trained and supervised a total of 5 new student employees.

NOVA Southeastern University

Port Orange/ Fort Lauderdale, FL

Master of Public Administration

Completion Date: December 2008

Daytona Beach Community College

Daytona Beach, FL

Associate of Science in Information Technology

Completion Date: May 2007

Embry-Riddle Aeronautical University

Daytona Beach, FL

Bachelor of Science in Aviation Business Administration

Completion Date: December 2003

Concentration: General Management

Minor: Computer Information Technology