Perus Asuga

Key Responsibilities:

• Plan and coordinate the installation, testing, and operation server software, hardware and firmware
• Develop, review, and modify changes to the schedule of operation to ensure systems, servers, workstations, peripherals, communications devices, and software is on-line, patched and supported
• Analyze failure trends and provide recommendations on future design
• Ensure policies, procedures, and strategies are optimized and integrated into the installation, configuration, and maintenance of the operating environment
• Evaluate the feasibility of implementing new technologies with current environments and recommend adoption of new or enhanced approaches to delivering IT services
• Provide on-site support and security administrative functions that extend from the user's terminal to the server
• Perform scheduled, periodic and ad-hoc maintenance or repairs required
• Configure and manage system backups and restores
• Manage information system accounts to include identifying account types and procedures for creating, activating, modifying, monitoring, disabling, and removing accounts
• Review all accounts at least annually

Achievements:

• Successful migration of the on premise hosted Active Directory system to cloud based system.
• Install, test and trouble shoot client server based applications and work with business on functions of the Applications.
• Maintain application updates and system configurations to improve efficiency.
• Work with Vendors to ensure timely support delivery.
• Provide Maintenance, upgrades, changes to applications and reports to ensure optimal reliable support.
• Evaluated the performance of computer systems/networks and coordinated computer network access by expertly utilizing remote monitoring and management (RMM) tools
• Successfully reduce operational costs by 17% through detecting and decommissioning unused hardware resources
• Upheld the set service level agreement, through timely closure of incidents.
• Successfully supported and delivered assigned business initiatives.

Key Responsibilities:

• Training specialized courses in Microsoft Server and SQL Server, Oracle, CompTIA and ICDL
• Undertaking Training on Oracle databases 11g and 12 c on Database configuration and maintenance, Backup and Restoration, Reporting, Performance Tuning, and data security.
• Training on Microsoft SQL Server Installation, Configuration, Implementation and Administration, Report generation and reporting as well as securing the databases.
• Training on Microsoft Server Infrastructure main areas being Active Directory, DHCP and DNS configurations, Domain and Trust configurations, Patch management, Server Backups, Server Security and Maintenance Carrying out performance assessments to determine the skills gaps between current and desirable learner skill levels.
• Designing training programs appropriate for the needed skills.
• Preparing the learning environment and resources, including setting up IT equipment where appropriate.
• Supporting and coaching learners using learning technologies to deliver skills.
• Liaising with partners (e.g. external course providers, employers, and examining bodies) to fulfill the skills needs of an organization.
• Developing peer networks to keep abreast of current thinking.

• Maintaining appropriate records of learner development and resource allocation

Achievements:

• Successfully delivered training on different platforms with a 90% a hands-on skills trasfer and implementation.

Key Responsibilities

• Training various campus modules in both IT and Business Departments.

• Marking of exams and maintaining student results.

Key Responsibilities

• Accomplishing information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Maintaining staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Maintaining organization effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
• Directing technological research by studying organization goals, strategies, practices, and user projects.
• Completing projects by coordinating resources and timetables with user departments and data center.
• Verifying application results by conducting system audits of technologies implemented.
• Preserving assets by implementing disaster recovery and back-up procedures and information security and control structures.
• Recommending information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
• Accomplishing financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
• Maintaining quality service by establishing and enforcing organization standards.
• Setting training team goals and objectives aligned with corporate goals and objectives

Key Responsibilities

• Manage and maintain partner relations with key existing partners.
• Develop incentive and marketing programs for customers
• Scheduling of resources
• Call and personally visit potential, new and existing customers to facilitate new business.
• Perform client presentations articulating the value proposition of product, solution, and service offerings.
• Coordinate efforts to improve the customer experience at the point of sale.
• Ensured customer program satisfaction.
• Provided management with suggestions for improving volume, market share and price levels.
• Maintained a high profile in the professional and business communities

Key Responsibilities

• Provide training services to our clients on various products
• Ensured customer program satisfaction.
• Provide sales and marketing services to the existing clients on available products
• Implementation of IT Policies

Key Responsibilities

• Provide hardware technical support for PCs and Laptops
• Provide software technical support
• Keep track of inventory logs and Solutions
• Regular system maintenance
• Implementation of IT Policies and Processes
• Basic IT projects – Assist with special projects as needed
• Maintain an Updated inventory list of the IT equipment
• Liaison between the IT Manager and all staff