Patrick Griswold

As a district manager for Lowe's, I led a group of fifteen stores in Colorado that grew sales from $390MM to over $550MM over seven years. We exceeded goals in sales and profit to plan, employee engagement, employee productivity, inventory management, average ticket growth, customer service scores, and safety metrics. My focus as the market leader was in building a high performing team and building a succession plan while also improving overall productivity and aligning company values with our day to day operations. I am well versed in performance management, situational leadership, and retail operations. My specialty is business analytics and implementing smart action plans to ensure progress is made each day.

As Market Director led a group of fifteen stores to exceed sales and profit goals while focusing on building relationships with pro customers and improving overall customer service in each store. I also hired and implemented an exterior sales program that exceeded sales and profit goals during year one. My task was to improve a high performing team by developing behaviors in the store managers and assistant store manager ranks while deepening the succession plan to help the region grow. As a retail multi unit leader the district manager is responsible for growing the business, improving average ticket, improving customer service scores, improving inventory performance, ensuring a safe shopping and working environment, and retaining top talent. These all require a results driven leader that coaches behaviors.

As a district manager aligned a newly formed district to region and company culture while focusing on behavioral improvements, productivity and focus on the customer. Overall the market grew revenue and profit during my tenure. My overall focus was to improve the talent and to build a high performing team. I was successful in improving inventory performance, customer experience, store conditions, and safety performance by being actively involved with hiring and training the entire leadership team. This required a lot of communication and travel to align all levels with the new regions focus.

Led three different stores to exceed sales and profit goals while finding and developing talent for future regional growth. My teams were inspired and aligned to provide great customer experience. The store manager is responsible for growing sales and profit, protecting assets, improving customer experience, safety, and employee engagement. During my tenure as a store manager I made every inventory, opened a new store, promoted over ten store managers, completed a full remerchandising effort, won four regional customer service awards, improved service every quarter in each store, and won store manager of the year in 2007.

Started as a customer service associate and rapidly promoted up to Assistant Store Manager while helping Lowe's expand in the Texas market. I helped to open five different stores and then spent four years as an assistant store manager developing talent for further expansion. My focus was to help primary store grow sales and market share in a highly competitive marketplace. My focus in retail has always been with people, product, price, promotion, and presentation improvements while actively seeking customers out to provide great experiences. I am also very involved in the associate experience to ensure each person is getting the training and development needed to help them by successful long term.