Paris Lee

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
• Configured hardware, devices, and software to set up workstations for employees.
• Responded to inquiries by phone, email, and walk-up requests.
• Installed new desktop systems and migrated data to new machines.
• Worked with document imaging technologies and deployment software.

• Informed customers of promotions to increase sales productivity and volume
• Logged reports, expenses, receipts, and sales documents into a digital database
• Used Salesforce CRM software to record personal information and purchases of contacted prospects
• Processed accurate credit, debit, check, and cash sales transactions

• Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems
• Review (PWS) Performance Work Statement requirements
• Patched software and installed new versions to eliminate security problems and protect data
• Assessed, troubleshot, and repaired various machines such as desktops, printers, and sorters.
• Executed record filing system to improve document organization and management.

• President's List First Quarter and 2022
• 4.0 GPA
• Order of the Sword and Shield Honor Society (OSS) Member
• The Society for Collegiate Leadership & Achievement

Associate of Arts: Business Administration, 12/2014

Strayer University - Washington, DC