Oscar E. Rimolo

GLOBAL BUSINESS DEVELOPMENT

Operations services leader for emerging IT-services company dedicated to supporting customer technology needs in areas of business analysis, strategy, planning, design, engineering, delivery and support.

* Structured Arka's service delivery group into a global team equipped to support company's growing business demand by developing existing staff and recruiting new talent.

* Defined, built, and managed IT service delivery processes, leveraging ITIL best practices and framework.

GLOBAL CLOUD SITE RELIABILITY AND OPERATIONS

Leader in recently acquired ShoreTel Cloud telecommunications company. Managed global technology business analysis, strategy, planning, design, engineering, daily operations, program management, and implementation teams. Oversaw annual IT services budget of $53M.

• Managed and mentored underperforming team, resulting in highly motivating team with customer centric focus.
• Engaged stakeholders from both business and technology groups, gaining alignment on approach and prioritization of technology strategy.
• Grew business target 20% by collaborating with business executives and technology groups in transformation from premise product revenue to hosted revenue organization.
• Led transformation to (PAAS) supported architecture, leveraging mix model SDDC and Cloud based AWS integrated architecture.
• Certified compliance to PCI, SOX, and HIPAA requirements and eliminated critical risks to organization by serving as lead of Cloud Information Security Program.
• Improved business targets 30% in 9 months by ensuring approved projects were executed in timely manner, within budget, on time, and to expectations.

Led and directed multinational high-performance teams within Application Development, IT Support/Operations, Business Relationship Management, and Business Intelligence to include managed outsourced service provider ($108M contract). Administered program budgets of US $27M, EUR 20.5M for Brazil, and EUR 21.5M for Mexico.

• Improved customer satisfaction 20% and reduced IT spending $2.8M by spearheading SAAS and IAAS transformation programs to standardized and centralized IT Services of 30 distinct companies across 4 continents (North America, South America, Europe, and Asia).
• Led region-wide program to outsource IT services (service desk, field services, hosting, application management/support, and service integration) to third party service provider (IBM); forecasted savings of (EUR) € 25M over 5 years.
• Structured direction of key IT programs, further standardizing and reducing costs by $16M, while maintaining positive user experience.

Core Technologies-Summary

Platforms: Microsoft Windows Server platforms, Mac OS, Azure, VMware, vCloud Air, Amazon (AWS)

Applications: Microsoft Office 2016, Office 365, Project, and Visio; Lucidchart; (Ca) Clarity PPM; Service Now; Siebel; and Salesforce

Networking: TCP/ IP, LAN / WAN, routing and switching, firewalls, load-balancing (HP, Cisco, Riverbed, storage (SAN), and multi-platform unified communications

Architecture: Active Directory, Enterprise Datacenters, Infrastructure, Telecommunications, Application Development, SDDC, IAAS, SAAS, and PAAS

New York University, New York, NY, Bachelor of Science (BS), Management Information Systems, (Expected graduation: Spring 2019)