Olaleye, Olubukola

• Participate in client assignments from beginning to end, working closely with Senior Associates, Managers, and Managing Director
• Performs the detail work of audits, reviews, some compilations, and other assurance service for clients
• Provide financial analysis upon completion of fieldwork in an effort to improve client internal controls and accounting procedures
• Develop and maintain an excellent working relationship with all levels of client staff to increase customer satisfaction and to strengthen client relationships
• Periodically oversee interns to provide work direction and review work assignments
• Work with team to develop new ways to solve client business problems

Subject Matter Expert 10/2017 to 04/2018

• Trained at least one hundred trainees on application navigation and customer service delivery.
• Assessed peer performance on call and gave feedback on areas of improvement.
• Spooled call center stat from Oracle databasease software to monitor and measure operational efficiency.
• Functioned as the backup to the Call Center Supervisor.
• Communicated all customer and staff complaints or concerns to the Call Center Supervisor

High Net-worth Individual Agent 08/2014 to 09/2017

• Provided plus one customer service to high net-worth individuals complaints in respect to their bills, data usage, call connectivity, international roaming, loyalty program and other value added services.
• Received inbound customer service calls and provide world-class service in every interaction for optimal call center performance and customer satisfaction.
• Provided troubleshooting assistance to my colleagues and customers.
• Provided support and coaching to other agents as it relates to providing quality customer service.
• Ensured prompt resolution of customers' complaints by following up on escalated issues and giving feedback to the customers.

Call Center Trainee 12/2012 to 08/2014

• Resolving customers' complaint within shortest possible time and escalation of technical issue to the backend for prompt resolution.
• Demonstrated proven ability to adapt to diverse needs of customers and customers type by focusing on increasing customer's satisfaction through excellent customer service delivery.
• Efficient tracking of recurring customers' complaint and forwarding same to the client for prompt resolution.
• Represented the management at focus group meeting with the client to discuss challenges faced by agents via interaction with applications and customers.

Graduated with Second Class Upper having acquired sound theoretical and practical knowledge in Strategic financial management, Management accounting, Financial accounting, Auditing, Corporate Governance, Entrepreneurship and Business strategy.

• Got 6 credits at one sitting.
• Class Captain from SS1 to SS3
• Represented the school in Debate andCowbell Mathematic competition.