Nora McGrath

Led the Administrative, Human Resources, Business Development, Compliance and Pre-leased Sales teams with a focus on integrity, efficiency, risk management and exceeding expectations. Reported to the President and CEO and led a team of 4 managers supporting 14 offices and 31 storage locations.

• Managed operational and strategic projects from asset management procedures to partner/consultant analysis and selection that led to a better allocation of resources
• Created a subsidiary LLC to insulate the company from risk related to a new line of business and reduce insurance premiums by over $150k annually
• Orchestrated the design and implementation of shared systems to support business functions by liaising with IT Manager including Microsoft Dynamics CRM that improved pipeline reporting and a project management tracking system that enabled cross-functional input and real-time dashboard reports
• Recommended and hired key additions to staff to support rapid growth and a more complex business model, including CFO, Compliance Manager, Associate General Counsel and Pre-Leased Sales Manager
• Collaborated with the COO to develop compliance guidelines including insurance requirements, license and registration processes, bid /contract review procedures and a safety program to reduce risk
• Acted as Chief Operating Officer for over 12 months overseeing contract management and client and vendor relationships during a period of financial distress while working with a consultant to restructure the company
• Participated in multiple initiatives to raise capital with industry experts such as Guggenheim Partners and Oppenheimer & Co. Managed due diligence requests, drafted informational documents and led presentations
• Mentored and partnered with managers to support company goals with an emphasis on exceptional service resulting in customer loyalty evidenced by retention, repeat business and positive feedback
• Audited processes and collaborated with key cross-functional team members to implement improvements
• Handled all escalated customer, vendor and employee concerns fostering an environment of communication
• Created and implemented a performance management process resulting in development and retention
• Served on the Board of Directors for the industry association (2011 – 2014)

Oversaw the day-to-day management of the business development, sales and marketing teams. Identified opportunities created by market changes and devised strategies to drive growth.

• Developed strategic plan to market to competitors which grew to represent 50% of all used sale business
• Increased profit margins by 22% by working with the team to source new vendors and negotiate terms
• Implemented renewal process that resulted in a 28% increase annually
• Partnered with managers to create and maintain budgets resulting in increased teamwork and accountability
• Managed the extensive process of obtaining a General Services Administration (GSA) contract which eliminated the need for a $50k consultant fee and reduced competition on federal projects

Planned, directed and coordinated the administrative functions of the company. Developed, recommended and implemented policies and procedures to promote consistency and effectiveness across multiple offices.

• Recruited the sales, operations and support staff for 7 offices and provided training on company processes
• Designed and implemented employee onboarding process to acclimate new hires to the company more effectively, build relationships and promote early productivity
• Coached managers to increase communication and clarify expectations leading to improved team performance

Temporary Contract Position

Team Leader for three experienced HR professionals traveling to sites throughout the eastern region of the country performing assessments to evaluate candidates for management skills that aligned with the desired corporate culture.

• Conducted interviews and role-playing sessions to evaluate the management skills of candidates
• Educated employees on the assessment process by conducting informational sessions

Reported to the Chief Operations & Financial Officer and handled the accounts payable, accounts receivable, human resources and administrative functions for a growing business.

• Partnered with management team to create an organizational structure to support the expansion into a new line of business producing a live streaming news program
• Played an integral role in developing and communicating policies and procedures which provided structure during transition
• Planned special events such as corporate meetings, trade shows and networking parties that led to increased exposure and interest in the streaming news platform